Inst allation, Upgrades and
Additions for Avaya CMC1 Media
Gateways
555-233-118
Issue 10
June 2005
Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support
.
Preventing Toll Fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unaut horized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support
•Within the United States, click the Escalation Management
link. Then click the appropriate link for the type of support you
. If you are:
need.
•Outside the United States, click the Escalation Management
link. Then click the Internationa l Service s link that includes
telephone numbers for th e international Centers of
Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicio us access to or use of) your company's
telecommunications equ ipm ent by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based), or asynchronous (character-, message-, or
packet-based) equipment, or interfaces for reasons of:
•Utilization (of capabilities special to the accessed equipment)
•Theft (such as, of intellectual property, financial assets, or toll
facility access)
•Eavesdropping (privacy invasions to humans)
•Mischief (troubling, but apparently innocuous, tampering)
•Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
•Installation docume nts
•System administration documents
•Security documents
•Hardware-/software-based security tools
•Shared information between you and your peers
•Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
•Your Avaya-provided telecommunications systems and their
interfaces
•Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
•Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may expe rien ce dif fer ences i n prod uct per forma nce, relia bility
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connec ting cab les and equ i pme nt oth er
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following international
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.
Safety Requirements for Information Technology Equipment, AS/NZS
60950:2000.
One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.
The equipment described in this document may contain Class 1 LASER
Device(s). These devices comply with the following standards:
•EN 60825-1, Edition 1.1, 1998-01
•21 CFR 1040.10 and CFR 1040.11.
The LASER devices used in Avaya e quipment typically operate within th e
following parameters:
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposures.
Contact your Avaya representative for more laser product info rmation.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS
3548.
Information Technology Equipment - Immunity Characteristics - Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:
•Electrostatic Discharge (ESD) IEC 61000-4-2
•Radiated Immunity IEC 61000-4-3
•Electrical Fast Transient IEC 61000-4-4
•Lightning Effects IEC 61000-4-5
•Conducted Immunity IEC 61000-4-6
•Mains Frequency Magnetic Field IEC 61000-4-8
•Voltage Dips and Variations IEC 61000-4-11
Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility
(EMC) - Part 3-2: Limits - Limits for harmonic current emissions.
Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility
(EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems.
Federal Communications Commission Statement
Part 15:
Note: This e quip m en t ha s b ee n test e d a nd fo un d t o comp l y w it h
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance w ith the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to cor rect the interference at his own
expense.
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
•answered by the called station,
•answered by the attendant, or
•routed to a recorded announcement that can be administered
by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
•A call is unanswered.
•A busy tone is received.
•A reorder tone is received.
Avaya at test s that thi s re gis tere d eq ui pmen t is cap abl e o f pr ovid ing u ser s
access to interstate providers of operator services through the use of
access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. The digits represented b y ## are the ringer
equivalence number (REN) without a decimal point (for example, 03 is a
REN of 0.3). If requested, this number must be provided to the telephone
company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In most,
but not all areas, the sum of RENs should not exceed 5.0. To be certain
of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
Manufacturer’s Port
Identifier
FIC CodeSOC/
REN/
Network
Jacks
A.S. Code
Off premises stationOL13C9.0FRJ2GX,
RJ21X,
RJ11C
DID trunk02RV2-T0.0BRJ2GX,
RJ21X
CO trunk02GS20.3ARJ21X
02LS20.3ARJ21X
Tie trunkTL31M9.0FRJ 2GX
Basic Rate Interface02IS56.0F, 6.0YRJ49C
1.544 digital interface04DU9-BN6.0FRJ48C,
RJ48M
04DU9-IKN6.0FRJ48C,
RJ48M
04DU9-ISN6.0FRJ48C,
RJ48M
120A4 channel service
04DU9-DN6.0YRJ48C
unit
For G350 and G700 Media Gateways:
Manufacturer’s Port
Identifier
FIC CodeSOC/
REN/
A.S. Code
Network
Jacks
Ground Start CO trunk02GS21.0ARJ11C
DID trunk02RV2-TAS.0RJ11C
Loop Start CO trunk02LS20.5ARJ11C
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone company
will notify you in advance that temporary discontinuance of service may
be required. But if advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified technicians.
The equipment cannot be used on public coin phone service provided by
the telephone company. Connection to party line service is subject to
state tariffs. Contact the state public utility commission, public service
commission or corporation commis sion for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communic ations (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
Installation and Repairs
Before installing this equipment, users should ensure that it is
permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect
the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachments
(ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are available
on the following Web site: http://www.avaya.com/support
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org
manufacturer.
European Union Declarations of Conformity
by conducting a search using "Avaya" as
.
To order copies of this and other documents:
Call:Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.72 69
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support
.
Avaya Inc. declares that the equipment specified in this document
bearing the "CE" (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC ) and Low Voltage Directive (73/23/ EEC ) .
Copies of these Declarations of Conform ity (DoCs) can be obtaine d by
contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support
Japan
This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
18 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
About This Book
This document provides procedures to install, upgrade, or make additions to an Avaya CMC1
Media Gateway, which is housed in the Compact Modular Cabinet (CMC1).
Conventions used in this book
General
The following conventions apply to the Avaya DEFINITY Server CSI:
● The word “system” is a general term encompassing all references t o the A v aya DEFINITY
Server CSI running Avaya Communication Manager.
● The term “cabinet” generally refers to the Compact Modular Cabinet (CMC1).
● “UUCSS” refers to a circuit pack address in cabinet-car rier-slot order.
Typographic
Other terms and conventions might help you use this book with your Avaya Communication
Manager system.
● Commands are printed in bold face as follows: command.
We show complete commands in this book, but you can usually type an abbreviated
version of the command. For example, list configurati on station can be typed as list config sta.
● Screen displays and names of fields are printed in constant width as follows: screen
display.
A screen is any form displayed on your computer or terminal monitor.
● Variables are printed in italics as follows: variable.
● Keys and buttons are printed as follows: KEY.
● To move to a certain field, you can use the TAB key, arrows, or the ENTER key (the
ENTER key may appear as the RETURN key on your keyboard).
Issue 10 June 200519
About This Book
!
● If you use terminal emulation software, you need to determine what keys correspond to
ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.
● In this book we use the terms “telephone” and “voice terminal” to refer to phones.
● We show commands and screens from the newest Avaya Communication Manager
system and refer to the most current books. Please substitute the appropriate commands
for your system and refer to the manuals you have available.
● If you need help constructing a command or completing a field entry, remember to use
HELP.
- When you press HELP at any point on the command line, a list of available commands
- When you press HELP with your cursor in a field on a screen, a list of valid entries for
● The status line or message line can be found near the bottom of your monitor display. This
is where the system displays messages for you. Check the message line to see how the
system responds to your input. Wr ite down the message if you need to call our helpline.
● When a procedure requires you to press ENTER to save your changes, the screen you
were working on clears and the cursor returns to the command prompt.
appears.
that field appears.
The message line shows “command successfully completed” to indicate that the
system accepted your changes.
Admonishments
Admonishments in this book have the following meanings:
CAUTION:
CAUTION:Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!
WARNING:
WARNING:Denotes possible harm to hardware or equipment.
!
DANGER
DANGER:Denotes possible harm or injury to your body.
:
20 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Physical dimensions
● Physical dimensions in this book are in inches (in.) followed by metric centimeters (cm) in
parentheses.
Trademarks
● Wire gauge measurements are in AWG fol lowed by the c ross-se cti onal ar ea in mil limeter s
squared (mm
2
) in parentheses.
Trademarks
All trademarks identified by ® or ™ are register ed trademarks or trademarks, respectively, of
Avaya Inc. All other tr ademarks are the property of their respective owners.
How to get this book
On the Web
If you have internet access, y ou can view and download the latest version of this book. To view
the book, you must have a copy of Acrobat Reader.
To access the latest version:
1. At your browser, go to the Avaya web site:
http://www.avaya.com
2. Select Support.
3. Select Online Services.
4. Select Documentation.
5. Select RecentDocuments.
6. Scroll down to find the latest release of DEFINITY/Avaya Communication Manager
documents.
7. Search for the document number to view the latest version of the book.
Issue 10 June 200521
About This Book
Non-Web
This book and related books can be ordered directly from:
Globalware Solutions
● Within the United States, click Escalation Lists, which includes escalati on phone
numbers within the USA.
● Outside the United States, click Escalation Li sts then click
Global Escalation List, whi ch includes phone numbers for the regional Centers of
Excellence.
If you do not have Web access, use the phone numbers below (Table 1
).
22 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Tell us what you think
Note:
Note:You may need to purchase an extended service agreement to use s ome of these
resources. See your Avaya representative for more information.
Table 1: Avaya support
Support Number
● DEFINITY Helpline (for help with feature
administration and system applications)
● Avaya National Customer Care Center
Support Line (for help with maintenance
and repair)
● Avaya Toll Fraud Intervention+1-800-643-2353
● Avaya Corporate Security+1-800-822-9009
● International Technical Assistance Center
(ITAC)
For all international resources, contact your local Avaya authorized
dealer for any additional help and questions.
Tell us what you think
Let us know what you like o r don’t li ke ab out thi s book. Al though we c an’t respond personal ly to
all your feedback, we promise we will read each response we receive.
+1-800-225-7585
+1-800-242-2121
+1-925-224-3401
+905-943-8801
Write to us at:Avaya Inc.
Product Documentation Group
1300 W. 120th Ave.
Westminster, CO 80234 USA
Fax to: 303-538-1741
Send email to: document@avaya.com
Issue 10 June 200523
About This Book
!
!
Security Issues
To ensure the greatest security possible for customers, Avaya Inc. offers services th at can
reduce toll-fraud liabili ties. Cont act your A vaya Inc . represent ative for more s ecurity inf ormation.
Login security is an attribute of the Avaya Communication Manager. Existing passwords expire
24 hours after instal lation.
For Access Security Gateway (ASG), see Appendix B: Access Security Gateway
Antistatic Protection
CAUTION:
CAUTION:When handling circuit packs or any components of a DEFINITY System, always
wear an antistatic wrist ground strap. Connect the strap to an approved ground
such as an unpainted metal surface on the DEFINITY System.
Remove/Inst a ll ci rcui t packs
CAUTION:
CAUTION:When the power is on:
● The control circuit packs cannot be removed or installed.
.
● The port circuit pa cks can be removed or installed.
24 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Chapter 1:Installing and Cabling the Cabinets
!
Read This First
License File
For systems on releases pr ior to Communic ation Manager R2.0, a l icense file is required for t he
upgrade. Remote Feature Activation (RFA) is a Web-based application that enables the
creation and deployment of license files for all switches. The License File enables the switch’s
software category, release, features, and capa cit ies. License Files are cr eated usi ng SAP o rder
information and/or current customer conf iguration information.
CAUTION:
CAUTION:Without a license file, the switch will provide call processing. However, while in
no-license mode, the switch displa ys a license-err or message on display phones .
After 30 days with no license, switch administration is blocked.
Pre-installation checklist
In order to be properly prepared for the installation, have the items listed in Table 2 ready.
Table 2: Pre-installation checklist
Item
No.
1.Software Release Letter
2.Avaya Communication Manager on removable media
3.Extra formatted removable media
4.Authorized wrist grounding strap
Item
✔
1 of 3
Issue 10 June 200525
Installing and Cabling the Cabinets
Note:
Table 2: Pre-installation checklist (continued)
Item
Item
No.
5.Documentation (book or PDF file):
● Maintenance for Avaya DEFINITY Server CSI
● Administrator’s Guide for A vaya Communication
Manager
6.Your personal Singl e Sign-On (SSO) for RFA website
authentication login (for Avaya personnel , use your NT
Global Domain login).
7.SAP order number(s) with RTUs
8.Processor faceplate serial number(s)
9.Transaction Record number
10.System Identification (SID) number
11.Switch telephone number or IP address
12.
Access to the RFA In formation page for these items
(if not already installed on your PC):
- Features Extraction Tool (FET) application
(used only for G3V4 through Release 9csi
releases upgrading to Avaya Communication
Manager). Integrated FET is also available
within the RFA application.
✔
- License Installati on Tool (LIT) application (used
to install an RFA license on any Release 10 or
later DEFINITY Server CSI).
Note:For Release 10 and later, the FET tool
is not used because the RFA license
contains the existing switch
configuration information. For
Releases G3v4 and earlier, the FET is
not used. Instead, existing switch
configuration information is captured
using the ASD tool and process.
13.Adobe Acrobat Reader application installed on your
PC (to read FET and LIT documentation)
26 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
2 of 3
Note:
Table 2: Pre-installation checklist (continued)
Read This First
Item
No.
14.Internet Explorer 5.0 or higher installed on your laptop/
15.Intranet access to your designated RFA portal (see Go
Go to the RFA website
The Remote Feature Activation (RFA) website automates some of the upgrade procedures,
including generating a License File.
1. At your laptop/PC browser, go to the http://rfa.avaya.com Website:
2. Using your SSO, log in to the RFA website.
3. Follow the links to the RFA Information page.
4. Complete the information necessary to create a License File.
Note:You must enter a valid hardware serial number before you can actually create a
license file. If you don’t have a valid hardwar e serial number, you can exit RFA
while you get the number. The record you created remains in the Transaction
state until you create the license file.
Item
PC
to the RFA website).
✔
3 of 3
If you have problems with a hardware serial number that is not in the SAP
database, go to the If you have problems with RFA
No direct connection
If you do not have a direct connection between RFA and the switch:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a Switch
Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RF A website.
6. Deliver the License File to your laptop/PC for installation later in this procedure.
section.
Issue 10 June 200527
Installing and Cabling the Cabinets
If you have problems with RF A
If you get an error message that a hardware seria l number is not in the SAP data base, you must
call the RFA Help desk (Table 3
Table 3: RFA Help desk contact numbers
) to have them correct the SAP information.
WhereWhoPhone number/
URL
Channel:
● U.S. and Canada
● Variable Workforce
Group
● Avaya contractors
Avaya
Associates
Members
Contractors
U.S. and CanadaBusiness
Partners
866-282-9248
or
303-354-8999
866-282-9248
or
303-354-8999
EMEADirect and
Business
Partners
+31-70-414-8720
or
http://
www.avayanetwork
.com
APAC RTACDirect and
+65-6872-8686
Business
Partners
CALA
● Mexico TAC
● Braz il TAC
● Columbia TAC
Direct and
Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998
● Argentina TAC
Prompt or
selection
Prompts 2,
4, 2
Prompts 1,
3, 2
Prompt 3
Select GSO;
select EMEA
● Mexico Call Receipt
28 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
Check Customer’s Order
!
Check the customer’s order and the shipping packing lists to confirm that all equipment is
present. If any equipment is missing, report this to your Avaya Inc. represent ative. Check the
system adjuncts for damage and report all damage according to local shipping instructions.
Correcting Shipping Errors
To correct shipping errors:
1. Red-tag all defective equipment and over-shipped equipment and return according to the
nearest Material Stocking Location (MSL) instr uctions. For international customers, contact
your order service agent.
2. Direct all short-shipped reports to the nearest MSL. Contact the appropriate location for
specific instructions. For Streamlined Implementation in the United S tates, call
1-800-772-5409.
Check Customer’s Order
Unpack and Inspect
CAUTION:
CAUTION:A fully loaded system weighs 58 lbs (26.3 kg). Use lifting precautions. If the
doors, power unit, and circuit packs are removed, the unit weighs only 29 lbs
(13.1 kg).
To unpack and inspect equipment:
1. Verify the equipment recei ved. See Figure 1: Equipment Packed with the Compact Modular
Cabinet on page 30. Actual equipment may vary in appearance and may ship in separate
packages.
Equipment comcodes are listed in Table 4: Comcodes for CMC1
2. Before mounting the cabinets, remove the cabinet doors by opening them and lifting them
straight up and off of the hinge pins.
on page 31.
Issue 10 June 200529
Installing and Cabling the Cabinets
Figure 1: Equipment Packed with th e Compact Modular Cabinet
1
4
3
2
6
5
7
8
9
qrdmpart KLC 011598
Figure notes:
1. Left panel (also acts as a wall-mount
template and as a floor mount pedestal)
2. Compact modular cabinet
3. Right panel
4. U.S. Robotics external modem (not shipped
with all systems)
5. #12 x 1-inch shoulder screws
6. Processor interface cable (not shipped with
all cabinets)
10
11
7. AC power cord (NEMA 5-15P or IEC
320)
8. Vertical TDM/LAN bus cable (not
shipped with all systems)
9. Horizontal TDM/LAN bus cable (not
shipped with all systems)
10. 14-in. (35.5 cm) 6 AWG (#40)
(16 mm
2
) ground wire
11. Single-point ground block
30 Installation, Upgrades and Additions for Avaya CMC1 Media Gateways
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