Avaya CallPilot Programming Record User Manual
CallPilot
Programming Record
Part No. P0941757 02.1
2
P0941757 02.1
About the CallP ilot Programming Record
Use this guide to record how you program your CallPilot Mini, CallPilot 150 or Business Communications Manager 2.5
system.
You can also use this guide as a reference when you make changes to CallPilot progra mming.
This guide includes:
• a list of pro gr amming tasks for setting up your Call Pilot system
• tables you can use to record CallPilot programming
• tables you can use to record CallPilot Fax and Mess age Networking programming, if you have these options
installed. To record Call Center program m ing use the Nortel Networks Call Center Set Up and Operation
Guide
• system defaults for CallPilot Mini, CallPilot 150 and Business Communications Manager 2.5
For these programming tasks refer to
3
Record Greetings
Set up the Greeting Tables:
• record custom Automated Attendant Menu prompt or use default
• assign Greetings
• assign Greeting Table features
• assign business hours for each day of the week
Assign lines answered by CallPilot “CallPilot line answering” on page 8
Enter custom Class of Service values “Class of Service” on page 9
Record Mailbox values “Mailboxes” on page 11
Create Group Lists “Voice Group Lists” on page 12
Create a Caller ID Routing Table “Caller ID Routing Table” on page 13
Design CCR Tree nodes “CCR Trees” on page 14
Create CCR Trees “CCR Tree programming template” on page 15
Set Dialing Translation parameters “Dialing Translation parameters” on page 16
Record Dialing Translation Table entries “Dialing Translation Table” on page 16
Assign return to Automated Attendant setting “Automated Attendant settings” on page 18
“CallPilot Greetings” on page 6
“Greeting Tables” on page 7
Assign CallPilot system settings “CallPilot system settings” on page 18
Assign Operator settings and Business Status “Operator and Business Status” on page 18
4
For these CallPilot Message Net working tasks refer to
Create Digital Networking sites “Digital Networking site table” on page 19
Create AMIS sites “AMIS site table” on page 20
Set up AMIS Call Blocking periods “AMIS Call Blocking periods” on page 21
Create Network Site Mailboxes “Network Site Mailboxes” on page 22
Create Network AMIS mailboxes “Network AMIS mailboxes” on page 23
For these CallPilot Fax tasks refer to
Create Fax Overflow mailboxes “Fax Overflow mailboxes” on page 24
Create Fax On Demand mailboxes “Fax On Demand mailboxes” on page 25
Create Fax Group Lists “Fax Group Lists” on page 26
For these CallPilot defaults refer to
Class of Service “Class of Service default values” on page 27
CallPilot system properties “System properties” on page 28
“Feature codes” on page 28
“Line answering” on page 28
“Greeting Tables” on page 29
“Automated Attendant” on page 29
“Operator and Business Status” on page 29
Note: Make copies of the pages as required.
Use these tables to assist you with CallPilot programming.
To use these tables:
• Determine which options apply to your system.
• Refer to the task and page number shown on page 3.
• Decide if you want to change or keep a default setting. The defaults are shown in bold.
• If you change the default, write information in the space provided, or circle an option.
Customer information
Customer/Company: Installation date:
Address: Notes:
5
Telephone:
System Administrator:
Pre-installation
Number of mailboxes to be installed
Number of external lines to be answered
Unit Address and Identification
IP Address
Subnet Mask
Primary DNS
Secondary DNS
Default Gateway
Note: This table does not apply to a Business Communications Manager system.
6
CallPilot Greetings
Greeting
number
(1-40)
Recorded Greeting
(For example, “Good morning. Thank you for calling Shelbourne Consulting.”
7
Greeting Tables
Greeting Table number: 1 2 3 4
Greeting Used
CCR Tree
Business hours
Monday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Tuesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Wednesday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Thursday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Friday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Saturday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Sunday ____:____ am pm ____:____ am pm ____:____ am pm ____:____ am pm
Note: Enter times in hh:mm format.
Circle a.m. or p.m. if you use a 12-hr clock.
Morning Afternoon Evening Non-business
Custom Automated Attendant Menu
Primary Language prompt
Alternate Language prompt
T able options
Target Attendant extension
Language preference Primary Alternate
Menu Repeat Key
Note: For more information about CCR programming, refer to “CCR Trees” on page 14 and “CCR Tree programming template” on page 15.
8
CallPilot line answering
Line number Tele phone numbe r
(reference only)
Answered by CallPilot Number of rings
(0 to 12)
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Greeting Table number
(1 to 4)
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
Y N
9
Class of Service
You can edit Class of Service values if you use CallPilot Manager. Use this table to record Class of Service values. For the
default Class of Service values refer to “Class of Service default values” on page 27.
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
Enable Call Record
Prompt Language
12345678
User Interface Style
Restriction Permission List
Class of Service
Name
Max Mailbox Message time (in minutes)
Max Message Length (in minutes)
Message Retention Period (in days)
Max Greeting Length (in minutes)
Enable Off-premise Message Notification
Retry Intervals (in minutes)
Max Number of Attempts
Enable Outbound Transfer
Max Incorrect Password Attempts
Password Expiry (in days)
Enable Networking*
Enable Personal Target Attendant
9 10111213141516
Enable Call Record
Prompt Language
User Interface Style
Restriction Permission List
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