Avaya CallPilot Mini Quick Start Manual

Avaya CallPilot® Mini Quick Start Guide

Avaya CallPilot® M ini

Release 5.0

Document Status: Standard

Document Number: P1002915

Document Version: 01.1

Date: September 2010

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Installing the Avaya CallPilot® Mini

Unpack Avaya Avaya

CallPilot® Mini

Mount the Avaya

CallPilot® Mini on the

Connect the TCM and

power cables

Create an ACD Queue for Avaya CallPilot® Mini
– Determine the Avaya CallPilot® Mini TNs
– Create an ACD Queue
– Assign the Avaya CallPilot® Mini TNs as agents on the

Installing the Avaya CallPilot® Mini 3

Yes

Start Avaya CallPilot® Mini Administration programming.

Refer to the Avaya CallPilot® Manager Set Up and

Can you use the default

IP address

192.168.110.10

No

Change the IP address
serial or Ethernet cable

Serial

Change the IP address

using the serial port

Connect the Avaya

CallPilot® Mini to the

Run the

Quick Install Wizard

Operation Guide.

Ethernet

Change the IP address

using an Ethernet

crossover cable

Avaya CallPilot® Mini Quick Start Guide

4 Configuring the Meridian 1 PBX to work with CallPilot Mini

Mounting the Avaya CallPilot® Mini on the wall

1 Attach the wall mount bracket to a secure surface by the two inner holes. Use anchors, as

necessary.

2 Slip the slot on the back (near the top) of the Avaya CallPilot® Mini onto the bracket.

3 Secure the Avaya CallPilot® Mini using a screw in the lower screw hole.

Connecting the Avaya CallPilot® Mini

1 Open the Avaya CallPilot® Mini by inserting a flat screwdriver into the slot on the right-hand

side of the door and pressing the tab out of the way.

2 Connect a TCM cable to Port A and to Port B.

Table 1 shows the pin out of Port A and Port B.

Table 1 Port A and Port B Pinouts

Pin number Port A Port B

1 no connection no connection

2 TCM 3 TCM 4

3 TCM 1 TCM 2

4 TCM 1 TCM 2

5 TCM 3 TCM 4

6 no connection no connection

3 Connect the other end of the TCM cables to station ports on your telephone system.

Note: Do not connect the Ethernet cable for your LAN to the Ethernet port until you

determine if the Avaya CallPilot® Mini address is compatible with the network. For
information about the default CallPilot Mini IP address and how to change the IP
address, refer to “Connecting to the Avaya CallPilot® Mini” on page 9.

4 Connect the power cable to the Avaya CallPilot® Mini and the wall socket.

5 Run all the cables through the cable trough at the top of the Avaya CallPilot® Mini.

6 Close the lid.

Configuring the Meridian 1 PBX to work with CallPilot Mini

The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini.

An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue
used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and
the CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACD
Queue routes the call to the an available CallPilot Mini port.

P1002915 01.1

Configuring the Meridian 1 PBX to work with CallPilot Mini 5

To add an ACD Queue:

1 Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.

You can have a maximum of eight TNs used for the CallPilot Mini.

Note: Four of the TNs represent the physical lines that are connected to the CallPilot
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.

For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25
to CallPilot Mini.

2 Create an ACD Queue for the CallPilot Mini.

Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to “Creating an ACD Queue” on

page 5.

3 Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini

ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to “Assigning ACD

Agents” on page 7.

Creating an ACD Queue

All of the steps below are performed on the Meridian 1 PBX using a terminal connection.

1 At the main prompt type, LD 23.

The following messages appear:
ACD000
MEM AVAIL: (U/P): 477336 USED: 112487 TOT: 589823
DISK RECS AVAIL: 453
ACD DNS AVAIL: 32744 USED: 23 TOT: 32767

Note: The numbers shown in the above messages are examples only. The numbers
that appear on your display may be different.

2 Respond to the prompts according to Table 2.

Note: For any of the prompts not listed in the table below, press the Enter key to

accept the default value.

Avaya CallPilot® Mini Quick Start Guide