Avaya CallPilot Message Networking User Guide

CallPilot Message Networking User Guide

Avaya Business Communications Manager

Release 6.0

Document Status: Standard Document Number: NN40090-101 Document Version: 04.02 Date: October 2010

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Task List

CallPilot Message Networking User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 7

To check which mailbox interface you use ....................................................................12

To send a message using a Network Delivery Mailbox —

Norstar Voice Mail .........................................................................................................13

To send a message using a Network Delivery Mailbox —

CallPilot .........................................................................................................................14

To send a message using Site-Based Addressing —

Norstar Voice Mail .........................................................................................................14

To send a message using Site-Based Addressing —

CallPilot .........................................................................................................................16

To send a message using Direct Addressing — Norstar Voice Mail .............................17

To send a message using Direct Addressing —

CallPilot .........................................................................................................................18

To reply to a network message —

Norstar Voice Mail .........................................................................................................19

To reply to a network message —

CallPilot .........................................................................................................................20

To forward a Fax message using Site-Based Addressing — CallPilot ..........................23

To forward a Fax message to a Network Delivery Mailbox CallPilot .............................24

Avaya Call Pilot Manager Message Networking — User Guide

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Contents

Chapter 1

CallPilot Message Networking User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Avaya Business Series Terminal telephone buttons . . . . . . . . . . . . . . . . . . 9

Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Messaging Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How Message Networking works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Checking which mailbox interface you use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sending a message using a Network Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . 13

Sending a message using Site-Based Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Sending a message using Direct Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replying to network messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Forwarding a Fax Message using Site-Based Addressing . . . . . . . . . . . . . . . . . . . . . 22

Adding special characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Avaya Call Pilot Manager Message Networking — User Guide

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Chapter 1

CallPilot Message Networking User Guide

About this guide

The CallPilot Message Networking User Guide explains how to use Message Networking with your personal mailbox.

Audience

This guide is for CallPilot Manager Message Networking users. If you require additional information on CallPilot Manager features, refer to the CallPilot Reference Guide or ask your system administrator.

Acronyms

The following is a list of acronyms used in this guide.

Table 1

Acronym Description

AMIS Audio Messaging Interchange Specification

BCM Business Communications Manager

CCR Custom Call Routing

DNS Domain Name System

FQDN Fully Qualified Domain Name

SMTP Simple Mail Transfer Protocol

TCP/IP Transmission Control Protocol/Internet Protocol

VPIM Voice Profile Internet Mail

Symbols and text conventions

These conventions and symbols are used to represent the Business Series Terminal display and dialpad.

Convention Example Used for

Word in a special font (shown in the top line of the display)

Pswd:

Command line prompts on display telephones.

CallPilot Message Networking User Guide

8 Chapter 1 CallPilot Message Networking User Guide

Convention Example Used for

Underlined word in capital letters (shown in the bottom line of a two line display telephone)

Dialpad buttons

PLAY

Display button option. Available on two line display telephones option on the display to proceed.

Buttons you press on the dialpad to select a particular option.

. Press the button directly below the

These text conventions are used in this guide to indicate the information described.

Convention Description

bold Courier text

Indicates command names and options and text that you need to enter. Example: Use the Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier text

FEATURE HOLD

Indicates command syntax and system output (for example, prompts and system messages).

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on whichever set you are using.

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