Avaya CallPilot Fax User Guide
CallPilot Fax User Guide
Avaya Business Communications Manager
Release 6.0
Document Status: Standard
Document Number: NN40080-100
Document Version: 03.02
Date: October 2010
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Task List
CallPilot Fax User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
To check which mailbox interface you use ....................................................................11
To record a mailbox greeting .........................................................................................13
To transfer a fax call to your mailbox.............................................................................14
To open your mailbox — Norstar Voice Mail .................................................................15
To open your mailbox — CallPilot .................................................................................15
To assign a preset fax machine.....................................................................................17
To print all fax messages...............................................................................................18
To print an individual fax message ................................................................................19
To print fax messages from a fax telephone .................................................................20
To send a fax message to a personal mailbox ..............................................................21
To forward a fax message to a mailbox — Norstar Voice Mail......................................23
To forward a fax message to a mailbox — CallPilot ......................................................24
To forward a fax message to an external number — Norstar Voice Mail ......................24
To forward a fax message to an external number — CallPilot ......................................26
To send a Fax Group message — Norstar Voice Mail ..................................................28
To send a Fax Group Message — CallPilot ..................................................................28
3
CallPilot Fax User Guide
4 Task List
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Contents
Chapter 1
CallPilot Fax User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Learning about Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Express Messaging Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Checking which mailbox interface you use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telling callers about fax in your mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Receiving a fax message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring a fax call to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Opening your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About destinations for printing fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Assigning a preset fax machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
To print all your fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fax cover page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Forwarding fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
About Fax Group messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adding special characters to a fax telephone number . . . . . . . . . . . . . . . . . . . . . . . . . 30
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CallPilot Fax User Guide
6 Contents
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Chapter 1
CallPilot Fax User Guide
About this guide
The CallPilot Fax User Guide explains how to use CallPilot Fax with your personal mailbox. It
explains how to receive, print, and send fax messages.
To use this guide, you must determine which phone interface you use, and follow the procedures
for that interface. For information about determining which interface you use, see “Checking
which mailbox interface you use” on page 11.
Note: If you need information about other CallPilot features, see the CallPilot
Reference Guide or ask your system administrator.
7
Audience
This guide is for CallPilot Fax users.
CallPilot Fax User Guide
8 Chapter 1 CallPilot Fax User Guide
Symbols and text conventions
These symbols are used to Highlight critical information for the <Product Name short> system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: A Note alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security note: Indicates a point of system security where a default should be changed,
or where the administrator needs to make a decision about the level of security required
!
for the system.
Warning: Alerts you to ground yourself with an antistatic grounding
strap before performing the maintenance procedure.
Warning: Alerts you to remove the <Product Name short> main unit
and expansion unit power cords from the ac outlet before performing any
maintenance procedure.
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Telephone buttons
All one line and two line display telephones provide CallPilot voice prompts. On telephones with
display buttons, the voice prompts are delayed for five seconds. If you do not see an option on
your telephone display, wait for the voice prompt to announce the additional options.
To use Fax features, press the display buttons or the dialpad buttons on your telephone.
Chapter 1 CallPilot Fax User Guide 9
When you see a display button like this: PLAY
, or a dialpad button like this: ¤, press either button
to activate the CallPilot feature. This guide shows you both methods.
This table shows the Business Series Terminal buttons. Use the buttons that pertain to the type of
telephone you use.
Avaya 7000 Series
Button name
Feature
Handsfree Bottom right-hand
Hold
Volume Control
Release
Digital Deskphones
button
≥ ˙
√ √
® ®
M7100, M7208, M7310,
M7324
ƒ
©
M7100N, M7208N,
M7310N, M7324N
You can enter , ƒ or and the code to use a feature.
For example, press ·°⁄ to access your mailbox.
The Avaya 7100 Digital Deskphone works differently from other telephones on your system
because it does not have line buttons. Where other telephones require that you select a line button
to answer a call, on the Avaya 7100 Digital Deskphone terminal you pick up the handset. Where
other telephones require you to select a line button to take a call off hold, you press on the
Avaya 7100 Digital Deskphone terminal.
On Avaya 7100 Digital Deskphone terminals, you can answer a second call by pressing .
Your active call is put on hold and you connect to the waiting call. You can have no more than two
active calls at one time.
These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
Convention Example Used for
Word in a special font (shown in
the top line of the display)
Underlined word in capital letters
(shown in the bottom line of a two
line display telephone)
Pswd:
PLAY
Command line prompts on display telephones.
Display option. Available on two line display
telephones
option on the display to proceed.
. Press the button directly below the
CallPilot Fax User Guide
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