Avaya CallPilot 600r Hardware Installation

Avaya CallPilot® 600r Server Hardware
Installation

NN44200-307, 01.07

December 2010

5.0

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http://support.avaya.com/Copyright.

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2 Avaya CallPilot® 600r Server Hardware Installation December 2010

Japan VCCI statement

The following applies to server models 1006r, 1005r, 703t, 201i, and
1002rp:

This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI).
If this equipment is used in a domestic environment, radio disturbance
may occur, in which case, the user may be required to take corrective
action.

Avaya CallPilot® 600r Server Hardware Installation December 2010 3

4 Avaya CallPilot® 600r Server Hardware Installation December 2010

Contents

Chapter 1: Customer service....................................................................................................7

Getting technical documentation.......................................................................................................................7

Getting product training.....................................................................................................................................7

Getting help from a distributor or reseller..........................................................................................................7

Getting technical support from the Avaya Web site..........................................................................................8

Chapter 2: 600r server description..........................................................................................9

In this chapter....................................................................................................................................................9

Conventions for Warnings.................................................................................................................................9

Server features................................................................................................................................................10

Server dimensions..........................................................................................................................................10

Environmental specifications...........................................................................................................................11

Front panel features........................................................................................................................................11

Rear panel controls and features....................................................................................................................13

PCI riser assembly..........................................................................................................................................14

Network connectivity.......................................................................................................................................14

Sample network setup: Meridian 1..................................................................................................................15

Sample network setup: Communication Server 1000.....................................................................................16

Switch connectivity..........................................................................................................................................16

LAN connectivity.............................................................................................................................................17

Network requirements.....................................................................................................................................17

Remote access connectivity............................................................................................................................18

Supported peripheral devices.........................................................................................................................18

Reference documents.....................................................................................................................................18

Chapter 3: Preparing for installation.....................................................................................23

In this Chapter.................................................................................................................................................23

Installation overview........................................................................................................................................23

Introduction.....................................................................................................................................................23

Installation checklist........................................................................................................................................23

Unpacking the 600r server..............................................................................................................................25

Introduction.....................................................................................................................................................25

To unpack the equipment................................................................................................................................25

What is next?..................................................................................................................................................26

Inspecting the interior of server.......................................................................................................................26

Introduction.....................................................................................................................................................26

To remove the server cover.............................................................................................................................26

To replace the server cover.............................................................................................................................27

What is next?..................................................................................................................................................27

Chapter 4: Installing the server and peripheral devices......................................................29

In this chapter..................................................................................................................................................29

Installing the server.........................................................................................................................................29

To install the server.........................................................................................................................................29

What is next?..................................................................................................................................................30

Connecting peripherals to the server..............................................................................................................30

Rear panel connectors....................................................................................................................................30

To connect the mouse, keyboard, and monitor to the server..........................................................................31

To connect the modem to the server...............................................................................................................32

Avaya CallPilot® 600r Server Hardware Installation December 2010 5

To connect the external SCSI tape drive.........................................................................................................32

What is next?..................................................................................................................................................34

Connecting the server to the ELAN subnet.....................................................................................................34

To connect the server to the ELAN subnet (Meridian 1 or CS 1000 only).......................................................35

What is next?..................................................................................................................................................35

Connecting the server to the Avaya server subnet (optional).........................................................................35

Media Access Control address.......................................................................................................................36

To connect the server to the Avaya server subnet..........................................................................................36

What is next?..................................................................................................................................................36

Installing the Avaya software feature dongle..................................................................................................37

To install the software feature dongle..............................................................................................................37

What is next?..................................................................................................................................................39

Chapter 5: Connecting the server to power..........................................................................41

In this chapter..................................................................................................................................................41

Safety precautions..........................................................................................................................................41

Equipment handling guidelines.......................................................................................................................41

Safety information...........................................................................................................................................41

Locating the power supply modules................................................................................................................42

Introduction.....................................................................................................................................................42

About the power supply module......................................................................................................................42

Rack power and grounding.............................................................................................................................43

Connecting the server to power......................................................................................................................43

Before you begin.............................................................................................................................................43

To connect the 600r server to power...............................................................................................................44

What is next?..................................................................................................................................................45

Chapter 6: EMC emission level protection for the 600r server...........................................47

Index.........................................................................................................................................49

6 Avaya CallPilot® 600r Server Hardware Installation December 2010

Chapter 1: Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go
to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

Getting technical documentation on page 7

•

• Getting product training on page 7

• Getting help from a distributor or reseller on page 7

Getting technical support from the Avaya Web site on page 8

•

Getting technical documentation

To download and print selected technical publications and release notes directly from the
Internet, go to

www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the
Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts
link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.

Avaya CallPilot® 600r Server Hardware Installation December 2010 7

Customer service

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the
Avaya Technical Support Web site at www.avaya.com/support.

8 Avaya CallPilot® 600r Server Hardware Installation December 2010

Chapter 2: 600r server description

In this chapter

Conventions for Warnings on page 9

Server features on page 10

PCI riser assembly on page 14

Network connectivity on page 14

Supported peripheral devices on page 18

Reference documents on page 18

Conventions for Warnings

You can encounter the following types of warnings in this guide. Do not ignore them.

Danger:

Risk of electric shock

Warns you of an immediate electrical hazard, which, if not avoided, results in shock, serious
injury, or death.

Warning:

personal injury

Warns you of a situation in which you can be injured if instructions are not followed exactly as
stated.

Caution:

data loss or equipment damage

Alerts you to situations where data can be lost or damaged, equipment can be damaged,
actions can result in service interruption, and productive time can be lost.

Avaya CallPilot® 600r Server Hardware Installation December 2010 9

600r server description

Important:

Provides information that is essential to the completion of a task.

Server features

This section provides a general overview of the 600r server.

The 600r Avaya CallPilot® server is a long-life industrial computer server in a standard rack­mount 1U form factor. The 600r utilizes current Intel P4 hyper-threading technology and
proven, reliable SCSI hard-drive technology. Before you install your 600r server, Avaya
recommends that you read this guide completely through. Ensure that Avaya CallPilot has the
latest antivirus software. Do not install third-party antivirus software unless approved by Avaya.
For information about the antivirus software packages that are approved by Avaya for CallPilot,
see Product Bulletin P-2007-0101-Global : CallPilot Support for Anti-Virus Applications. Also,
ensure your CallPilot application resides behind your network firewall.

If you have any questions about installing your 600r, contact a Avaya representative.

Ensure a single-point ground reference is available for all the power outlets serving the CallPilot
server and its peripherals. Before the CallPilot server installation, a qualified electrician must
implement the single-point ground reference requirement between the power outlets of the
CallPilot server and the power outlets of the switch.

Server dimensions

Height 1.75 inches (44.4 mm)

Width 17.5 inches (444.3 mm)

Depth (distance from front to back) 20 inches (507.8 mm)

Clearance

Weight of fully loaded system with:

• SCSI hard drive

• front: 2 inches (50.8 mm)

• rear: 3.6 inches (92 mm)

• side: 1 inch (25 mm)

approximately 10 kg (23 lbs)

• MPB96 board

• DVD/CD/CDRW drive

10 Avaya CallPilot® 600r Server Hardware Installation December 2010

Environmental specifications

Environmental condition Specification

Operating temperature +5°C to +35°C (41°F to 95°F)

Non-operating (storage) temperature -40°C to +70°C (-40°F to +158°F)

Non-operating humidity 95% @ 23-40°C

Altitude <6000 ft. (1829 m)

Electrostatic discharge <= 15 kV

Acoustic noise < 55 dBA

Operating shock No errors with a half sine wave shock of 2G

Environmental specifications

Maximum rate of change must not exceed
10°C (50°F) per hour.

(with 1 millisecond duration)

Handling drop 2g 11 mS

Front panel features

The following diagram shows the front view of the server chassis with the bezel cover in place.
When the bezel cover is removed, Drive Bay 1 is accessible.

18" free-fall when packaged

Avaya CallPilot® 600r Server Hardware Installation December 2010 11

600r server description

Figure 1: Front panel

The following diagram shows the front panel controls and status LEDs. For more information
about the front panel controls and status LEDs, see CallPilot 600r Server Maintenance and
Diagnostics (NN44200-703.)

Figure 2: Front panel control switches and status LEDs

Note:

The faults described in the following table are hardware faults and are independent of
CallPilot application faults.

Table 1: Front panel

Label Description Label Description

A Power button M NMI button (not used)

B Reset button L ID button

C Critical fault LED K System ID LED (white)

D Major fault LED J NIC activity LED (green)

12 Avaya CallPilot® 600r Server Hardware Installation December 2010

Label Description Label Description

E Minor fault LED I Main power LED (green)

F Power LED H not used

G Disk 0 Activity/Fault LED (green/amber)

Rear panel controls and features

The following diagram shows the back panel controls and features. On the right is the AC
power supply bank. The PCI card bracket is in the middle of the back panel, while the
connectors and ports are along the bottom and the left side.

Note:

Avaya provides only AC power supply. The server works with a DC-to-AC converter,
however, you must ensure converter meets AC requirements as specified on label of power
supply cover. To access the power supply cover, remove server cover. For more information
about the server cover, see To remove the server cover on page 26.

Rear panel controls and features

Figure 3: Rear panel

Table 2: Rear panel

Label Description Label Description

A USB 0, USB 1, USB 2

(labelled 0, 1, 2 on the
server)

B PS/2 Mouse H RJ45 NIC 2 Embedded Local Area Network

C SCSI port I RJ45 NIC 1 Customer Local Area Network

Avaya CallPilot® 600r Server Hardware Installation December 2010 13

G Ground studs (used with system with DC

input power supply)

(ELAN) connector for the ELAN subnet
(engraved 2 on server)

(CLAN) connector for Avaya server subnet
(engraved 1 on server)

600r server description

Label Description Label Description

D PCI card bracket (full-

height) for MPB96

E Power supply K COM1 DB-9 serial port

F AC power input L PS/2 Keyboard connector

PCI riser assembly

The PCI riser assembly holds the MPB96 voice-processing card. The following diagram shows
the PCI riser assembly above the server.

J Video connector

Figure 4: PCI riser assembly

Network connectivity

This section describes how the 600r server can be integrated into your network. The 600r can
connect to legacy Meridian 1 (M1) and Avaya Communication Server 1000 (Avaya CS 1000)
systems.

14 Avaya CallPilot® 600r Server Hardware Installation December 2010

Important:

To secure the CallPilot server from unauthorized access, ensure that the CallPilot network
resides behind your network firewall.

Sample network setup: Meridian 1

The Meridian 1 switch can be one of the following:

• Option 11C or Option 11C Mini using fiber connections

• Option 51C

• Option 61C

• Options 81 and 81C

The following diagram shows a CallPilot 600r server network setup with a Meridian 1 switch.

Sample network setup: Meridian 1

Figure 5: Sample network setup with Meridian 1

Avaya CallPilot® 600r Server Hardware Installation December 2010 15