Avaya CallPilot 1005r Hardware Installation

Avaya CallPilot® 1005r Server Hardware
Installation

NN44200-308, 01.09

December 2010

5.0

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The following applies to server models 1006r, 1005r, 703t, and 1002rp:

http://support.avaya.com/Copyright.

http://support.avaya.com.

http://support.avaya.com.

2 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Japan VCCI statement

The following applies to server models 1006r, 1005r, 703t, 201i, and
1002rp:

This is a Class A product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI).
If this equipment is used in a domestic environment, radio disturbance
may occur, in which case, the user may be required to take corrective
action.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 3

4 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Contents

Chapter 1: Customer service....................................................................................................7

Getting technical documentation.......................................................................................................................7

Getting product training.....................................................................................................................................7

Getting help from a distributor or reseller..........................................................................................................7

Getting technical support from the Avaya Web site..........................................................................................8

Chapter 2: 1005r server description........................................................................................9

In this chapter....................................................................................................................................................9

1005r Server features.......................................................................................................................................9

Introduction.......................................................................................................................................................9

RoHS compliance.............................................................................................................................................9

Server dimensions and weight........................................................................................................................10

Environmental specifications...........................................................................................................................10

Front panel controls and features...................................................................................................................10

Back panel controls and features....................................................................................................................12

PCI riser assembly..........................................................................................................................................13

Valid PCI card configurations..........................................................................................................................15

Introduction.....................................................................................................................................................15

Network connectivity.......................................................................................................................................16

Introduction.....................................................................................................................................................16

Sample network setup: Meridian 1..................................................................................................................17

Sample network setup: Communication Server 1000.....................................................................................17

Switch connectivity..........................................................................................................................................18

CallPilot ELAN subnet and Avaya server subnet setup..................................................................................18

Meridian 1 or Avaya Communication Server 1000 systems............................................................................19

Network requirements.....................................................................................................................................19

Remote access connectivity............................................................................................................................19

Supported peripheral devices.........................................................................................................................20

Introduction.....................................................................................................................................................20

Customer Documentation Map.......................................................................................................................20

Chapter 3: Preparing for installation.....................................................................................25

In this chapter..................................................................................................................................................25

Installation overview........................................................................................................................................25

Introduction.....................................................................................................................................................25

Installation checklist........................................................................................................................................25

Conventions for warnings................................................................................................................................27

Unpacking the 1005r server............................................................................................................................28

Introduction.....................................................................................................................................................28

What is next?..................................................................................................................................................28

Removing the front bezel................................................................................................................................29

Introduction.....................................................................................................................................................29

What is next?..................................................................................................................................................30

Chapter 4: Installing the server and peripheral devices......................................................31

In this chapter..................................................................................................................................................31

Installing the server.........................................................................................................................................31

Introduction.....................................................................................................................................................31

To install the server.........................................................................................................................................31

Avaya CallPilot® 1005r Server Hardware Installation December 2010 5

What is next?..................................................................................................................................................32

Installing a High Availability system................................................................................................................32

Inspecting the modem.....................................................................................................................................33

Introduction.....................................................................................................................................................33

Required equipment........................................................................................................................................33

What is next?..................................................................................................................................................33

Connecting peripherals to the server..............................................................................................................34

Rear panel connectors....................................................................................................................................34

What is next?..................................................................................................................................................36

Connecting the server to the ELAN subnet.....................................................................................................37

Introduction.....................................................................................................................................................37

What is next?..................................................................................................................................................38

Connecting the server to the Avaya server subnet (optional).........................................................................38

Introduction.....................................................................................................................................................38

What is next?..................................................................................................................................................39

Installing the Avaya software feature dongle..................................................................................................39

Introduction.....................................................................................................................................................39

Chapter 5: Connecting the server to power..........................................................................43

In this chapter..................................................................................................................................................43

Safety precautions..........................................................................................................................................43

Equipment handling guidelines.......................................................................................................................43

Safety information...........................................................................................................................................43

Locating the power supply modules................................................................................................................44

Introduction.....................................................................................................................................................44

About the power supply module......................................................................................................................44

Rack power and grounding.............................................................................................................................44

Connecting the server to power......................................................................................................................45

Before you begin.............................................................................................................................................45

Chapter 6: EMC emission level protection for the 1005r Server.........................................49

Index.........................................................................................................................................51

6 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Chapter 1: Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go
to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

Getting technical documentation on page 7

•

• Getting product training on page 7

• Getting help from a distributor or reseller on page 7

Getting technical support from the Avaya Web site on page 8

•

Getting technical documentation

To download and print selected technical publications and release notes directly from the
Internet, go to

www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the
Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts
link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 7

Customer service

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the
Avaya Technical Support Web site at www.avaya.com/support.

8 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Chapter 2: 1005r server description

In this chapter

1005r Server features on page 9

Valid PCI card configurations on page 15

Network connectivity on page 16

Supported peripheral devices on page 20

1005r Server features

Introduction

The 1005r Avaya CallPilot® server is a long life industrial server in a standard rack-mount 2U
form factor. It utilizes dual Xeon technology and proven, reliable SCSI hard-drive technology.

This section provides a general overview of the 1005r server features.

RoHS compliance

The 1005r server meets the requirements of the Restriction of Hazardous Substances Directive
2002/95/EC, applicable in countries affected by the EUED (European Union Environmental
Directives). RoHS requirements impose restrictions on the type and quantity of materials used
in the manufacturing and construction of Electronic and Electrical Equipment (EEE).

To comply with the RoHS directive, some of the part numbers now contain an E5 or E6 suffix.
For example, part number NTRH2014 is now NTRH2014E6. The part numbers in this guide
do not contain the suffix.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 9

1005r server description

Server dimensions and weight

Height 87.6 mm (3.45 in.)

Width 435.3 mm (17.4 in.)

Depth (distance from front to back) 508 mm (20 in.)

Weight of fully loaded system 20 kg (44 lb)

Environmental specifications

Environmental condition Specification

Operating temperature 5°C to 35°C (41°F to 95°F)

Maximum rate of change must not exceed
10°C (50°F) per hour.

Non operating (storage) temperature -40°C to +70°C (-40°F to +158°F)

Non operating humidity 95% @ 23 to 40°C

Altitude < 1 829 m (6 000 ft)

Electrostatic discharge <= 15 kV

Acoustic noise < 55 dBA

Handling drop (storage) 18 in free-fall (when packaged)

Handling drop 2g 11 mS

Front clearance 50.8 mm (2 in.)

Side clearance 25 mm (1 in.)

Rear clearance 92 mm (3.6 in.)

Front panel controls and features

The following diagram shows the front view of the 1005r server chassis with the bezel cover
removed. When the bezel cover is on, only the DVD and USB connections, controls, alarm
LEDs, and status LEDs are visible. With the bezel cover removed, both hard drives, the

10 Avaya CallPilot® 1005r Server Hardware Installation December 2010

peripheral DVD/CD/CDRW drive, the anti-static connection, and the front serial port are
accessible.

Figure 1: Front panel controls

Front panel controls and features

Label Control or feature Label Control or feature

A Power switch L HDD1 activity

B Reset switch M HDD0 activity

C Critical alarm LED N DVD/CD/CDRW LED and eject

button

D Major alarm LED O Front serial port

E Minor Alarm LED P USB 2

F Power Alarm LED Q Electrostatic Discharge (ESD)

connection

G NMI switch (not used) R Hard drive 1 pull handle

H ID switch S Hard drive 1 release lever

I ID LED T Hard drive 0 pull handle

J NIC activity LED U Hard drive 0 release lever

K Status LED

Avaya CallPilot® 1005r Server Hardware Installation December 2010 11

1005r server description

Back panel controls and features

The following diagram shows the back panel controls and features. On the right are the AC
power supply banks. The PCI card brackets are in the middle of the back panel while the
connectors and ports are along the bottom and left side.

Figure 2: Back panel controls and features

Label Control or feature Label Control or feature

A DB15 Telco alarm connector (not

used)

B1 PCI card #3 dual NIC for High

Availability (HA) configuration. For
more information about HA, see
High Availability: Installation and
Configuration (NN44200-311).

B2 PCI card #2 dual NIC for HA

configuration. For more information
about HA, see High Availability:
Installation and Configuration
(NN44200-311).

B3 RAID J Video connector

C PCI full-size card brackets.

Numbered (1, 2, 3) from top to
bottom.

D Power Supply 1 L USB 0

E Power Supply 2 M Server management LAN port

G Rear connection to Comm 2 serial

port

H RJ45 NIC 1 connector

I RJ45 NIC 2 connector

K USB 1

F PS/2 mouse and keyboard

connectors

12 Avaya CallPilot® 1005r Server Hardware Installation December 2010

N External SCSI tape drive

PCI riser assembly

The PCI riser assembly holds the PCI add-in cards; MPB96, RAID and dual Network Interface
Card (NIC). For more information about your configuration, see Valid PCI card

configurations on page 15. The following diagram shows the PCI riser held above the server.

PCI riser assembly

Figure 3: PCI riser card

The following picture shows the PCI riser assembly when removed from the 1005r chassis.
The PCI riser assembly is shown turned over with low-profile and full-size cards installed.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 13

1005r server description

Figure 4: PCI riser card (turned over)

Caution:

Risk of physical equipment damage

Remove the 1005r from the rack, and place it on a solid surface when replacing or adding
cards. The PCI riser assembly requires considerable force when inserting it into the
connector, and physical damage can result if the assembly is not properly aligned.

When you place the server on a solid surface such as a workbench, you have a better view of
the card alignment, and you can exert the necessary force when inserting the assembly into
the connector.

Important:

If The PCI riser assembly must be fully seated to avoid server malfunction.

14 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Valid PCI card configurations

Introduction

There are six PCI card slots; three low-profile and three full-size. Valid configurations of low­profile and full-size cards are shown in the table Table 1: 1005r PCI card slot configurations on
page 16.

Note:

Your server configuration depends on what was ordered from Avaya. Therefore, your server
may not have all of the slots populated.

When looking at the server from the rear (see Back panel controls and features on page 12),
both full-size and low-profile cards are numbered from the top down.

Valid PCI card configurations

Note:

There are two MPB96 board versions; the NTRH40AA, and NTRH40CA. The following table
compares the two boards.

Version Description

NTRH40AA Has a single DB-44 connector on its faceplate

Connects to the CS 1000 or Meridian 1 with an NTRH2014 DS30X
cable

NTRH40CA Has three RJ-45 connectors on its faceplate

Connects to the Avaya CS 1000 or Meridian 1 with three standard
RJ-45 connectorized Ethernet cables
For more information about these cables and connecting the
NTRH40CA MPB96 board to MGate cards, see Communication

Server and CallPilot Server Configuration(NN44200-312) or
Meridian 1 and CallPilot Server Configuration(NN44200-302).

Important:

If you have an NTRH40AA MPB96 board, you must connect the DS30X-1 cable to an MGate
card to receive the clock source for the MPB96 board. Failure to connect the DS30X-1 cable
to an MGate card can result in noise interference on the remaining voice channels. This
restriction does not apply to the NTRH40CA MPB96 board, as it can receive clock source
from any of the three DS30 ports.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 15

1005r server description

Table 1: 1005r PCI card slot configurations

Configuration Card slot

type

Single MPB96 Full size FS_PCI-1 top MPB96 MGate 1, 2, 3

Low profile LP_PCI-1 top RAID

Note:

When cabling to MGate cards, the RJ-45 connectors are numbered
from 1 to 3 on the NTRH40CA MPB96 board starting from the right
side of the back panel (next to the power supplies).

Three MPB96
(High Capacity)

Full size FS_PCI-1 top MPB96 MGate 1, 2, 3

Note:

3 Mgate cards connect to 1 MPB96
When cabling to MGate cards, the RJ-45 connectors are numbered
from 1 to 3 on the top NTRH40CA MPB96 board and from 4 to 6 on
the middle NTRH40CA MPB96 board starting from the right side of the
back panel (next to the power supplies)

Slot

number

FS_PCI-2 middle Not used

FS_PCI-3 bottom Not used

LP_PCI-2 middle Dual NIC

LP_PCI-3 bottom Dual NIC

FS_PCI-2 middle MPB96 MGate 4, 5, 6

FS_PCI-3 bottom MPB96

Position Card type Meridian 1*/

Avaya CS* 1000

Low profile LP_PCI-1 top RAID

Network connectivity

Introduction

This section describes how the 1005r server can be integrated into your network. The
integration depends on the type of switch you are using.

LP_PCI-2 middle Dual NIC

LP_PCI-3 bottom Dual NIC

16 Avaya CallPilot® 1005r Server Hardware Installation December 2010

Important:

To secure the Avaya CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization's firewall.

Sample network setup: Meridian 1

The following diagram shows a CallPilot server sample network setup with a Meridian 1 switch.
The Meridian 1 switch can be one of the following:

• Option 11C or Option 11C Mini

• Option 51C

• Option 61C

• Options 81 and 81C

Sample network setup: Meridian 1

Sample network setup: Communication Server 1000

The following diagram shows a CallPilot server network setup with a Communication Server
1000 (CS 1000) system.

Avaya CallPilot® 1005r Server Hardware Installation December 2010 17