Avaya CallPilot Reference Guide

CallPilot Reference Guide

Avaya Business Communications Manager

Release 6.0

Document Status: Standard

Document Number: NN40170-100

Document Version: 02.02

Date: October 2010

© 2010 Avaya Inc.
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Task List

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

To initialize your mailbox ...............................................................................................24

To check which mailbox interface you use ....................................................................25

To open an initialized mailbox - Norstar Voice Mail.......................................................26

To open an initialized mailbox - CallPilot.......................................................................26

To open your mailbox using Auto-Login ........................................................................26

To open your mailbox remotely .....................................................................................27

To change your password .............................................................................................28

To record your name in the Company Directory............................................................29

To assign a personal Target Attendant .........................................................................30

Feature codes and mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

3

Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

To record a Primary or Alternate mailbox greeting ........................................................46

To choose a Primary or Alternate mailbox greeting ......................................................48

To record a Personalized mailbox greeting ...................................................................49

To delete a Personalized mailbox greeting ...................................................................51

Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

To play your messages - Norstar Voice Mail .................................................................54

To play your messages - CallPilot .................................................................................56

To retrieve an erased message - Norstar Voice Mail ....................................................58

To retrieve an erased message - CallPilot ....................................................................58

To use Call Screening ...................................................................................................59

To interrupt a caller........................................................................................................59

Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

To record and send a message using the Open Mailbox feature - Norstar Voice Mail .62

To record and send a message using the Open Mailbox feature - CallPilot .................63

To record and send a message using the Leave Message feature

- Norstar Voice Mail ......................................................................................................64

To record and send a message using the Leave Message feature - CallPilot ..............64

To search the Company Directory .................................................................................66

To assign message delivery options - Norstar Voice Mail .............................................68

To assign message delivery options - CallPilot .............................................................70

To reply to an internal caller - Norstar Voice Mail..........................................................73

To reply to an internal caller - CallPilot..........................................................................73

To reply to an external caller - Norstar Voice Mail.........................................................74

To reply to an external caller - CallPilot .........................................................................74

To place a Thru-Dial call................................................................................................75

To search the Company Directory while placing a Thru-Dial call ..................................76

To use Thru-Dial to reach your Target Attendant ..........................................................76

CallPilot Reference Guide

4 Task List

Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

To set up Call Forward remotely ...................................................................................77

To turn Call Forward with CLID on or off .......................................................................79

Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

To transfer a call to a mailbox from your telephone ......................................................81

To transfer a mailbox owner’s call to their mailbox........................................................82

To transfer a call to a CCR Tree....................................................................................82

To set up Outbound Transfer to a phone number .........................................................85

To set up Outbound Transfer to an extension ...............................................................86

To turn Outbound Transfer on or off..............................................................................87

Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

To set up Off-premise Message Notification to a phone number ..................................90

To set up Off-premise Message Notification to an extension ........................................93

To set up Off-premise Message Notification to a pager ................................................95

To set up Off-premise Message Notification to more than one destination ...................97

To change the time range or type of message parameters ...........................................99

To change the destination from phone to another destination ....................................101

To change the destination from pager to phone or extension .....................................103

To change the destination from phone or extension to pager .....................................104

To delete a destination number ...................................................................................106

To add a destination number .......................................................................................108

To turn Off-premise Message Notification on or off .....................................................109

Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

To record a call ............................................................................................................112

Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

To record an Information mailbox greeting ..................................................................114

CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

NN40170-100NN40170-100

Contents

Chapter 1

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 2

Using CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

5

How CallPilot works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About display phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Alternate extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using CallPilot with an analog terminal adapter or an analog station module . . . . . . . 17

Using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

CallPilot voice prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mailbox Park and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Types of mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Subscriber mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Information mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Special mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3

Setting up your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Initializing your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Trivial Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Checking which mailbox interface you use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Opening your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Changing your mailbox password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Recording your name in the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Assigning a Target Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CallPilot Reference Guide

6 Contents

Mailbox Manager overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 4

Feature codes and mailbox options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Programming a memory button with a feature code . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Norstar Voice Mail mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Chapter 5

Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Mailbox commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Playing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Other Norstar Voice Mail options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Mailbox commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Playing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Other CallPilot mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Types of mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Choosing a Primary or Alternate mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Recording a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Deleting a Personalized mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 6

Accessing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Never Full mailbox feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Playing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Retrieving erased messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Screening your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Interrupting a caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Chapter 7

Sending messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recording and sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Searching the Company Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Assigning message delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Message delivery options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Sending a message to more than one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Replying to messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Replying to an internal caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

NN40170-100NN40170-100

Contents 7

Replying to an external caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Placing a call with Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

When to use Thru-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Chapter 8

Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Forwarding your calls to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Setting up Call Forward remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Call Forward with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter 9

Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Transferring calls to a CallPilot mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Transferring a mailbox owner’s call to their mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Transferring a call to Custom Call Routing (CCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

About Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Adding special characters to a destination number . . . . . . . . . . . . . . . . . . . . . . . 83

Setting up Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Turning Outbound Transfer on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Optimizing Outbound Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Programming Outbound Transfer when CallPilot is behind a PBX . . . . . . . . . . . . 88

Chapter 10

Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

About Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Off-premise Message Notification parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Setting up Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Setting up Off-premise Message Notification to a pager number . . . . . . . . . . . . . 95

Changing Off-premise Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Deleting a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Adding a destination number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Turning Off-premise Message Notification on or off . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 11

Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

About Record A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Professional Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Chapter 12

Broadcast and Information messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

About Broadcast messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Information mailbox greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Recording an Information mailbox greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

CallPilot Reference Guide

8 Contents

Chapter 13

CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Chapter 14

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Chapter 1

Getting started

About this guide

The CallPilot Reference Guide provides information on how to use CallPilot features on the
Avaya Business Communications Manager (Avaya BCM).

To use this guide, you must determine which phone interface you use, and follow the procedures
for that interface. For information about determining which interface you use, see “Checking

which mailbox interface you use” on page 25. Some procedures apply to both interfaces.

If you are a new CallPilot user, make sure you are familiar with how to operate your display
telephone. Refer to the User Card for your telephone.

For more information about using CallPilot, ask your System Administrator.

9

Audience

This guide is for system administrators and CallPilot users.

Acronyms

The following is a list of acronyms used in this guide.

Table 1

Acronym Description

ASM Analog Station Module

ATM Analog Terminal Adapter

BCM Business Communications Manager

CCR Custom Call Routing

CFAC Call Forward All Calls

CFB Call Forward on Busy

CFNA Call Forward No Answer

CLID Calling Line Identification

COS Class of Service

DTMF Dual-Tone Multifrequency

NVM Norstar Voice Mail

CallPilot Reference Guide

10 Chapter 1 Getting started

Symbols and text conventions

These symbols are used to Highlight critical information for the Avaya BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: A Note alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

Security note: Indicates a point of system security where a default should be changed,

or where the administrator needs to make a decision about the level of security required

!

for the system.

Warning: Alerts you to ground yourself with an antistatic grounding
strap before performing the maintenance procedure.

Warning: Alerts you to remove the Avaya BCM main unit and
expansion unit power cords from the ac outlet before performing any
maintenance procedure.

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Chapter 1 Getting started 11

These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.

Convention Example Used for

Word in a special font (shown in
the top line of the display)

Underlined word in capital letters
(shown in the bottom line of a two
line display telephone)

Dialpad buttons

Pswd:

PLAY

£

Command line prompts on display telephones.

Display button option. Available on two line display
telephones
option on the display to proceed.

Buttons you press on the dialpad to select a
particular option.

. Press the button directly below the

These text conventions are used in this guide to indicate the information described.These text

Convention Description

bold Courier
text

Indicates command names and options and text that you need to enter.
Example: Use the
Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier
text

Indicates command syntax and system output (for example, prompts
and system messages).

Example:

Set Trap Monitor Filters

FEATURE
HOLD

Indicates that you press the button with the coordinating icon on
whichever set you are using.

RELEASE

conventions are used in this guide to indicate the information described:

Convention Description

bold Courier
text

Indicates command names and options and text that you need to enter.
Example: Use the
Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier
text

Indicates command syntax and system output (for example, prompts
and system messages).

Example:

Set Trap Monitor Filters

CallPilot Reference Guide

12 Chapter 1 Getting started

Convention Description

FEATURE
HOLD

Indicates that you press the button with the coordinating icon on
whichever set you are using.

RELEASE

These text conventions are used in this guide to indicate the information described:

Convention Description

bold Courier
text

Indicates command names and options and text that you need to enter.
Example: Use the
Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier
text

FEATURE
HOLD

Indicates command syntax and system output (for example, prompts
and system messages).

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on
whichever set you are using.

RELEASE

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya
provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 12

• “Getting product training” on page 13

• “Getting help from a distributor or reseller” on page 13

• “Getting technical support from the Avaya Web site” on page 13

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet,
go to www.avaya.com/support.

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Chapter 1 Getting started 13

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web
site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on
the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya
Technical Support Web site at www.avaya.com/support.

CallPilot Reference Guide

14 Chapter 1 Getting started

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Chapter 2

Using CallPilot

How CallPilot works

CallPilot works with the telephone system to provide an automated receptionist service.
CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, and
provides message taking capability.

About display phones

One line display phones

You can use one line display phones for most CallPilot sessions. If you use a one line display
phone, the display shows the CallPilot display command line. A one line display phone does not
show display button options.

15

On one line display phones, the options are announced by voice prompts. You make selections
using the dialpad. You do not need to wait for the voice prompt to end before you can select an
option. You can interrupt the voice prompt and make your selection immediately.

Two line display phones

Two line display phones show CallPilot commands and options. A two line display can show up to
three display button options at once. In cases where there are more options, wait for the voice
prompt to state the other available options. If you know the corresponding dialpad number for the
option you want, you can press it any time during the voice prompt.

An example of a two line display

Display command line
Display button options

Display buttons

Pswd:
OTHR RETRY OK

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16 Chapter 2 Using CallPilot

About telephone buttons

This table shows the Avaya Business Series Terminal buttons. Use the buttons that pertain to the
type of telephone you use.

Button name 7100, 7208, T7316

Feature

Handsfree Bottom right-hand

button

Hold

Volume Control

Release

≥ ˙

√ √

® ®

M7100, M7208, M7310,
M7324

ƒ

©

M7100N, M7208N,
M7310N, M7324N

You can enter , ƒ or and the code to use a feature.
For example, press ·°⁄ to access your mailbox.

The Avaya 7100 Digital Deskphone works differently from other telephones on your system
because it does not have line buttons. Where other telephones require that you select a line button
to answer a call, on the Avaya 7100 Digital Deskphone terminal you pick up the handset. Where
other telephones require you to select a line button to take a call off hold, you press ≥ on the
Avaya 7100 Digital Deskphone terminal.

On Avaya 7100 Digital Deskphone terminals, you can answer a second call by pressing ≥.
Your active call is put on hold and you connect to the waiting call. You can have no more than two
active calls at one time.

Note: If you are using a VoIP phone, please consult your IP set manual for a description
of the button icons.

Alternate extensions

You can have up to five Alternate extensions for your mailbox.

If a caller dials the main extension (the primary extension for the mailbox that has Alternate
extensions assigned), the call rings only at the main extension. If the call is not answered and the
caller leaves a message, a message indicator appears at the main extension and any Alternate
extensions. You can access the message from Alternate extensions with the Open Mailbox feature
( ·°⁄), the same way that you access messages from your main extension phone. Only
an extension without a mailbox assigned to it can be used as an Alternate extension.

Caller ID (CLID) is displayed on an Alternate extension only if:

• the Alternate extension is assigned to a phone with Caller ID (CLID)

• the Alternate extension has Call Display enabled

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Chapter 2 Using CallPilot 17

• the call at the primary set is forwarded to voicemail

If the call is not answered, the call goes to CallPilot and an audible tone occurs at all phones.
For information on enabling Call Display see “Call Forward with Caller ID” on page 78.

You can intercept the caller by using the Interrupt feature, ·°‡, from any phone as long
as the caller is still leaving a message. For more information on Interrupt see “Interrupting a

caller” on page 59.

Using CallPilot with an analog terminal adapter or an analog station module

One or more analog single-line sets can be connected to telephone system using an Analog
Terminal Adapter (ATA) or an Analog Station Module (ASM). This type of set works with
Dual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpad
only. Rotary dials cannot be used internally with CallPilot.

To access CallPilot features such as Leave Message or Open Mailbox, call the CallPilot extension
and follow the voice prompts. The CallPilot Extension is the extension that the system assigns to
Voicemail. You can determine the CallPilot extension by entering ·°fi on any display
telephone.

You can also press:

• ˚•·°⁄ to open your mailbox

or

• ˚•·°‚

Using the dialpad

The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet.

To enter a character

To accept a character

To delete a character

to leave a message and follow the voice prompts.

press the dialpad button that represents the letter or number. Press the
button again to see the next letter or number.

press £ or press a different button. When you press another button, the
cursor advances and the display shows the first character on the new
button.

press the

BKSP display button.

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18 Chapter 2 Using CallPilot

Numbers and letters on the dialpad.

⁄

1 ’ - ¤ A B C 2 a b c ‹ D E F 3 d e f

› G H I 4 g h i fi J K L 5 j k l fl M N O 6 m n o

‡ P Q R S 7 p q r s ° T U V 8 t u v · W X Y Z 9 w x y z

• Quit ‚ Q Z Zero q z £ Accepts displayed letter and,

The display can show up to 16 characters. Whether the prompt remains on the display depends on
the prompt. The examples on this page show how the prompt can appear.

An example of a display with fewer than 16 characters, where the command line prompt remains
on the display is the Pswd: command line prompt.

Pswd:
OTHR RETRY OK

The prompt disappears for these command line prompts:

• Name:

•Log:

•Dest ph:

(comma)

This display shows the Name: command line prompt:

Name:
RETRY BKSP OK

When you begin to enter the last name, the Name: command line prompt disappears. For example,
if you enter the name Partridge, you press the dialpad button ‡ for P, and the display drops the

Name: prompt.

P
RETRY BKSP OK

Although the name is only nine characters long, the command line prompt is not shown on the
display after you enter the entire name.

Partridge
RETRY BKSP OK

CallPilot voice prompts

Voice prompts announce which dialpad button to press to use CallPilot options. Voice prompts
provide the same options as display buttons. Prompts also provide options that do not appear on
the display. If you use a two line display phone, you can use either the display button or the
dialpad button to access the option.

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On a one line display phone the voice prompt plays immediately. If you do not choose an option
after five seconds, the voice prompt replays the options. If you still do not choose an option,
CallPilot ends the session.

On a two line display phone the voice prompt plays after a few seconds delay. If you do not choose
an option, CallPilot ends the session.

Interrupting a voice prompt

You can interrupt a voice prompt by selecting any option on the display or dialpad.

Auto Attendant

The Auto Attendant acts as a receptionist for incoming calls. When it is enabled, the Auto
Attendant answers your company’s incoming phone lines depending on the time of day. If callers
know which option they want, they can interrupt the Auto Attendant by entering their selection on
the dialpad of any tone-dial phone.

The Auto Attendant provides callers with the voice prompts associated with:

• entering a mailbox number

• entering the extension

• using the Company Directory

• leaving a message

• reaching the Operator

• selecting an Alternate Language* (there is no voice prompt for this option)

Chapter 2 Using CallPilot 19

* If CallPilot is installed with bilingual capabilities, callers can press · to hear voice prompts in
the other language.

When a caller selects an option, the Auto Attendant responds to the command either by routing the
call to an extension or mailbox within your company, or by directing the caller to the Company
Directory or the Operator.

Mailbox Park and Page

With Mailbox Park and Page, external callers can press fl during your personal greeting or after
they have recorded a message to have you paged. If internal callers press fl, the call goes directly
to the record tone.

When you are paged, the system plays your mailbox spoken name and where the call is located, for
example “John Doe, 101.”

If you have Mailbox Park and Page enabled for your mailbox, you must let callers know that they
can page you as part of your mailbox greeting, for example, “I’m not at my desk. To have me
paged, press 6, otherwise leave a message at the tone.”

Ask your System Administrator whether you have Mailbox Park and Page enabled for your
mailbox.

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20 Chapter 2 Using CallPilot

Types of mailboxes

A mailbox is a storage place for messages. There are three types of mailboxes:

• Subscriber mailboxes, which include Guest mailboxes

• Information mailboxes

• Special mailboxes, which include the General Delivery Mailbox and the System Administrator
Mailbox

Other types of mailboxes are available on your system if you have the Network Messaging or the
Fax option installed.

Subscriber mailbox

Most users have Subscriber mailboxes. A Subscriber mailbox is assigned by the System
Administrator and is maintained by the mailbox owner. A Guest mailbox is a type of Subscriber
mailbox.

A Subscriber mailbox can be assigned to each mailbox owner who has an operating display
telephone with an extension.

Guest mailbox

Guest mailboxes provide temporary employees and guests with access to internal messaging and
call routing features. Guest mailboxes do not have an operating extension. They are assigned a
number that looks and works like an extension. This lets the Guest mailbox owner access CallPilot
the same way a subscriber accesses their mailbox from another extension or phone. If you need a
Guest mailbox, request one from the System Administrator.

Information mailbox

Information mailboxes play informative messages to callers. Information mailboxes do not have
an operating extension, and callers cannot leave a message in them. A voice prompt provides
callers with access to Information mailboxes. Callers reach an Information mailbox through the
Auto Attendant, Custom Call Routing (CCR) or the Operator.

Information mailboxes are created by the System Administrator, and either the System
Administrator or a mailbox owner can record Information mailbox greetings. For more
information on Information mailbox greetings, see “Information mailbox greetings” on page 113.

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Chapter 2 Using CallPilot 21

Special mailboxes

Special mailboxes are set up automatically when CallPilot is initialized.

The Special mailboxes include:

• General Delivery Mailbox

• System Administrator Mailbox

General Delivery Mailbox

The General Delivery Mailbox stores messages:

• from callers who use a rotary dial phone

• for people in your company who do not have Subscriber mailboxes

The System Administrator, Receptionist or designated Operator can access the messages in the
General Delivery Mailbox and send them to the appropriate mailbox.

System Administrator Mailbox

This mailbox is used by your System Administrator as a personal mailbox. You can leave
messages for the System Administrator in this mailbox. Broadcast messages must be sent from the
System Administrator Mailbox.

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22 Chapter 2 Using CallPilot

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Chapter 3

Setting up your mailbox

This chapter describes how to set up your mailbox and explains:

• Initializing your mailbox

• Checking which mailbox interface you use

• Opening your mailbox

• Changing your mailbox password

• Recording your name in the Company Directory

• Assigning a Target Attendant

Note: After your mailbox is assigned, you can initialize and manage your

M

mailbox using a telephone and F981 or online using Mailbox Manager. For
information on Mailbox Manager, see “Mailbox Manager overview” on page 31.

23

Initializing your mailbox

Initializing your mailbox prepares your mailbox to receive messages. Your mailbox cannot receive
and store messages until it is initialized.

Initializing your mailbox involves:

• choosing a password from four to eight digits long that does not start with zero

• changing the CallPilot default password (0000) to your password

• recording your name in the Company Directory

Trivial Passwords

Your system administrator may configure CallPilot to not accept trivial passwords. The feature is
enabled by default.

Trivial password checking prevents unauthorized login to mailboxes. The password you create for
your mailbox must not be a trivial password. The following are trivial passwords:

• the password is the same as the mailbox number

• all numbers of the password are the same digits (1111, 3333)

• digits of the password are consecutive numbers in increasing or decreasing order (1234, 2345,

43210)

Alphanumeric passwords entered in CallPilot Manager are converted to numeric-only passwords
before they are validated. For example, the CallPilot Manager password ADIJM might not look
trivial, but it is a trivial password when it is converted to numeric equivalent password 23456.

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24 Chapter 3 Setting up your mailbox

If the password is trivial, CallPilot prompts you with a text prompt of

Trivial password

on
your set display. If you have a single display set you hear a voice prompt, “You have entered an
invalid password. Please enter your new password and then press the number sign.” You must
enter a new password.

To initialize your mailbox

·°⁄.

button options.

change your password.

does not start with zero.
Press OK

Include your mailbox number in the recording, For
example, “Pat Smith, mailbox 5813.”

or £.

or £.

Must change pswd

Pswd:
RETRY OK

Again:
RETRY OK

Record name:
RETRY OK

1 Press

2 Log on by following the voice prompts or the display

3 This display appears briefly to indicate that you must

4 Enter a new password from four to eight digits long that

5 Reenter your new mailbox password and press OK

6 At the tone, record your name in the Company Directory.

Accept name?
RETRY PLAY OK

Press OK

7 Press OK

or
press PLAY

or £ to end the recording.

or £ to accept the recording

or ⁄ to listen to the recording

or
press RETRY

or ¤ to re-record your name.

8 Press ® to end the session.

After you initialize your mailbox, record your mailbox greetings.
Refer to “Recording a Primary or Alternate mailbox greeting” on page 45 for more information. If
you do not record a Personal greeting, your Company Directory name plays to callers who reach
your mailbox.

Note: You can also initialize your mailbox using Mailbox Manager. See

“Mailbox Manager overview” on page 31.

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Chapter 3 Setting up your mailbox 25

Checking which mailbox interface you use

CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator
determines which interface is assigned to your mailbox.

Use this procedure to check which mailbox interface you use, then follow the procedures in the
guide that apply to the interface you use.

Some procedures apply to both interfaces.

To check which mailbox interface you use

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 Check the display to see which interface you use:

0 new 0 saved
PLAY REC ADMIN

No messages
COMP MBOX E XIT

This is the Norstar Voice Mail interface.

This is the CallPilot interface.

3 Press ® to end the session.

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26 Chapter 3 Setting up your mailbox

Opening your mailbox

After you initialize your mailbox you can open it from:

• your own extension

• another CallPilot extension

• an outside tone dial phone

To open an initialized mailbox - Norstar Voice Mail

Pswd:
OTHR RETRY OK

1 Press

2 Enter your mailbox password and press OK

·°⁄.

or
if you are at another extension, or if you are using a Guest
mailbox, press OTHR

When this prompt appears, enter your mailbox number
and password. Your mailbox number is usually the same
as your extension.

To open an initialized mailbox - CallPilot

·°⁄.

or
if you are at another extension, enter your mailbox number
and then press OK

Your mailbox number is normally the same as your
extension.

or £.

Mbox:
RETRY OK

1 Press

2 Press £

or £

or • to display the Log: prompt.

Pswd:
RETRY OK

To open your mailbox using Auto-Login

If your System Administrator has enabled Auto-Login for your mailbox, you can open your
mailbox by pressing
You can use Auto-Login only from your primary or alternate telephones. Ask your System
Administrator whether you can use Auto-Login.

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3 Enter your mailbox password and press OK

or £.

·°⁄. You do not need to enter your mailbox number or password.

To open your mailbox remotely

1 To open your CallPilot mailbox from an outside tone dial phone, during your greeting press

•• or enter the CallPilot extension number to open your mailbox. If you are in Europe or
Australia press °°or enter the CallPilot extension number.

2 Follow the voice prompts to enter your mailbox number and password.

Changing your mailbox password

You can change your mailbox password at any time. A password must be from four to eight digits
long and cannot start with zero. It is recommended that you change your password every 30 days.

Keep your mailbox secure by choosing an uncommon password, not a predictable password like
1234 or 1111. You may not be allowed to enter a trivial password. (Refer to “Trivial Passwords”

on page 23 for more information.) Avoid giving your password to your co-workers. If someone

else knows your password, they can access your mailbox and listen to or delete your messages.

Chapter 3 Setting up your mailbox 27

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28 Chapter 3 Setting up your mailbox

To change your password

Pswd:
RETRY OK

Again:
RETRY OK

1 Press

2 If you use the CallPilot interface:

• Press °› to open the Mailbox Password menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press PSWD

•Go to step 3

3 Enter your new mailbox password and press OK

4 Re-enter your new mailbox password and press OK

5 Press ® to end the session.

·°⁄.

Follow the voice prompts or the display buttons to open
your mailbox.

or °

or ›

or £.

or £.

Password lock-out

For security reasons, the System Administrator can assign each mailbox a maximum number of
incorrect password attempts. If the number is reached, you are locked out. You cannot access your
mailbox until the password is reset. Ask your System Administrator to reset the password. The
password when reset is 0000.

Password expiry

Mailboxes can be assigned a maximum number of days that a password remains active. If you
open your mailbox after your password expires, you hear the message “Your current password has
expired. You must change your password. Please enter your new password, then press £.”

Recording your name in the Company Directory

The Company Directory is a list of mailbox users on the CallPilot system. Before you can use your
mailbox to receive messages, you must record your spoken name in the Company Directory. It is a
good idea to include your mailbox number in your Company Directory recording. For example
“Pat Smith, mailbox 5813.”
This establishes your “voice” name in a directory that is used by other CallPilot users and outside
callers who use the Company Directory.

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Chapter 3 Setting up your mailbox 29

If you do not want your name in the Company Directory, tell your System Administrator. The
Company Directory feature can be disabled by the System Administrator. If you do not know
whether you have this feature, ask your System Administrator.

You can change or re-record your name in the Company Directory at any time.

To record your name in the Company Directory

Record name?
RETRY OK

Accept name?
RETRY PLAY OK

1 Press

2 If you use the CallPilot interface:

• Press °¤· to open the Company Directory

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press ⁄. This is a voice prompt and does not appear as a

•Go to step 3

3 At the tone, record your name.

4 Press OK

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

or °

display button.

Press OK

or
press PLAY
or
press RETRY

or £ to end the recording.

or £ to accept the recording

or ⁄ to listen to the recording

or ¤ to re-record your name.

5 Press ® to end the session.

Assigning a Target Attendant

You can assign a Target Attendant to answer calls transferred from your mailbox. The default
Target Attendant for your mailbox is the CallPilot Operator. The Target Attendant can be assigned
to any valid extension.

After you assign your Target Attendant, a caller who reaches your mailbox can press ‚ to speak
with the Target Attendant. If you do not have a Target Attendant assigned, callers who press ‚
return to your mailbox.

Remember to tell callers in your greetings that if they need assistance they can press ‚ to speak
to the Target Attendant. For example, “Please press

‚ to speak to my assistant.”

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30 Chapter 3 Setting up your mailbox

To assign a personal Target Attendant

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °‚ to open the Company Directory

• Press ASST

or ⁄ to open the Target Attendant menu

•Go to step 3

If you use the Norstar Voice Mail interface:

Atdt ext: oper
CHNG QUIT

Ext:
RETRY OPER

Atdt ext:<xxxx>
CHNG QUIT

• Press ADMIN

or °

• Press fi to open the Target Attendant menu

•Go to step 3

3 Press CHNG

or ⁄ to change the Target Attendant.

The Atdt ext: oper prompt shows that the current
attendant is the CallPilot operator.

4 Enter the extension number of the new Target Attendant

or
press OPER

or ‚ to change the Target Attendant to the

CallPilot Operator.

5 The display shows the extension you entered.

6 Press ® to end the session.

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Mailbox Manager overview

Mailbox Manager is a Web-based application that allows you to manage your CallPilot mailbox
online. You access Mailbox Manager at https://<BCMIPaddressOrHostName>/MailboxManager.

Computer requirements

The computer you use to run Mailbox Manager must have:

• Windows XP Professional SP3, Windows Vista SP2, Windows Vista Business, Windows

Vista Ultimate, Windows Vista Enterprise (32-bit and 64-bit), or Windows 7.0 (32 bit and 64
bit)

• 64 MB RAM, 10 MB disk space

• minimum screen resolution of 1024 X 768 pixels

Browser requirements

Mailbox Manager supports these browsers:

• Internet Explorer 6.0, 7.0, and 8.0

Chapter 3 Setting up your mailbox 31

Note: You can administer Subscriber mailboxes, Information mailboxes, Contact

Center skillset mailboxes, General Delivery mailbox, and System Administrator
mailbox through Mailbox Manager. If you try to access other types of mailboxes,
you receive a warning message.

Note: For more information about Mailbox Manager, see the Mailbox Manager
online help files.

Mailbox Manager has the following interfaces and the associated functionality for subscriber,
General Delivery, and the System Administrator mailboxes:

• “My Mailbox main menu”

• “Password Change”

• “Off Premise Notification”

• “Outbound transfer settings”

• “Messaging Forwarding”

• “Greetings and Spoken Name (Primary, Alternate, and Personalized Greetings import, export,

play, and record)”

• “Personal Attendant DN”

• “Fax settings”

• “Call forward (to voicemail and display CLID)”

• “Find Me/Follow Me”

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32 Chapter 3 Setting up your mailbox

My Mailbox main menu

• Welcome message

• number of messages for each applicable message type

• applicable warning information

• notice about Off Premise Notification and Outbound Transfer

• Message Forwarding notice

• Find Me/Follow Me notice

Password Change

• Ensures password is only digits and letters, four to eight characters, the new password and its

confirmation are identical, and if Trivial Password Checking is enabled that trivial passwords
are not permitted. For information on Trivial Passwords see “Trivial Passwords” on page 23.

Off Premise Notification

• check box to toggle the feature on or off

• destination table for notification destinations

• start and end times for notification

• message types for notification

Outbound transfer settings

This interface displays if the mailbox class of service and outcalling capabilities are sufficient.

• extension or telephone number radio button with associated text box

• check box to allow callers to reach specified outbound destination

Messaging Forwarding

This interface displays if the Unified Messaging keycode and Unified Messaging feature are
enabled. You configure Message Forwarding to forward an e-mail message when new or urgent
voice messages arrive in your mailbox. You can forward messages to any e-mail device including
desktop e-mail clients, personal digital assistants (PDA), and wireless devices that support e-mail.

• check box to enable Messaging Forwarding

• email address text box

• message type radio buttons - new or urgent

• original message list - select how you want your original message managed

• check box for attachment - WAV voice or fax

• current signature fields - email signature

Personal Attendant DN

• extension (with associated text box) or System Attendant radio button

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Chapter 3 Setting up your mailbox 33

Greetings and Spoken Name (Primary, Alternate, and Personalized Greetings
import, export, play, and record)

• Voice buttons for Spoken Name, Standard Greetings and Personalized Greetings to allow the

user to record greetings

• Primary or Alternate greeting radio button

• check boxes to not accept messages and to remove personalized greetings; for each

personalized greeting, we also have a telephone number for which the personalized greeting
will be played.

Fax settings

This interface displays if the fax messaging keycode has been applied and mailbox has sufficient
outcalling capabilities. This form is available when the fax messaging keycode has been applied. If
the mailbox has sufficient outcalling capabilities, both extension and telephone selections are
shown. If the mailbox does not have outcalling capabilities, only the extension is shown.

• extension or telephone radio button and text box

Call forward (to voicemail and display CLID)

• forward calls to voicemail check box

• display caller information check box

Note: The functionality for Information mailboxes is limited to the My Mailbox
Welcome message, Password Change, Spoken Name, Primary Greetings, and
Alternate Greeting (if CallPilot is configured as bilingual).

Find Me/Follow Me

The Find Me/Follow Me keycode must be enabled and your system administrator must activate
this feature. You can configure Find Me/Follow Me to ring up to five external destination numbers
when you receive a call at your desk phone. This feature also allows transferring answered calls
back and forth between your desk phone and any of the Find Me/Follow Me destination numbers.

• schedule list table - add, edit, or delete a schedule based on time and day

• external destination list table - add, edit, or delete an external destination number

•

Note: For more information about Find Me/Follow Me, see the Avaya Business
Communications Manager Find Me/Follow Me User Guide (NN40010-118) or

the Find Me/Follow Me online help files.

Note: For more information about Mailbox Manager, see the Mailbox Manager
online help files.

CallPilot Reference Guide

34 Chapter 3 Setting up your mailbox

NN40170-100NN40170-100

Chapter 4

Feature codes and mailbox options

Feature codes

Feature code name Dialpad buttons Description

35

Leave Message

Open Mailbox

Call Forward

CallPilot extension

Transfer

Interrupt

Name Dialing

Record A Call

Professional Call
Recording

MeetMe Conferencing

Find Me/Follow Me

·°‚

·°⁄

·°›

·°fi

·°fl

·°‡

·°°

·°·

··fi

·‹‚

·fl‚

Leaves a message in a mailbox. No password is required.

Opens your mailbox to play your messages and to access
mailbox options.

Forwards incoming calls to your mailbox.

Displays the CallPilot extension number on your phone.

Transfers calls to a mailbox on the CallPilot system.

Intercepts a caller who is listening to your mailbox greeting
or leaving a message.

Lets you dial calls by searching the Company Directory.

Records a call and stores it in your mailbox. This feature
also stores the message in a network location if one is
specified in the Class of Service to which the subscriber
mailbox belongs.

Records an active call, a three-party conference call, a
multi-party conference call, a Meet-Me Conferencing
conference call, a privacy conference call or a silently
monitored call for hunt groups or Contact Centers.

The feature delivers the recorded call as a WAV file,
together with the call log data, to an email address or it is
streamed to a server.

Professional Call Recording works through the provisioning
of recording rules which the system administrator
configures.

Establishes a teleconference by each calling into a
specified telephone number and extension at an
agreed-upon time.

Allows simultaneous ringing on up to five different external
destination numbers when a call is offered to your desk
phone. This feature also allows you to transfer answered
calls between your desk phone and the FindMe/FollowMe
destination device you selected to transfer the call. You can
continue a Find Me/Follow Me call on any of the configured
Find Me/Follow Me external destination numbers by
pressing the Find Me/Follow Me feature code on the desk
set (primary or alternate extensions based on where you
answer the call).

CallPilot Reference Guide

36 Chapter 4 Feature codes and mailbox options

Ask your System Administrator about additional feature codes that may be available.

For information on programing a feature code onto a memory button of a display phone, see

“Programming a memory button with a feature code” on page 37.

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Chapter 4 Feature codes and mailbox options 37

Programming a memory button with a feature code

Each CallPilot feature code can be programmed to a single memory button.

1 Press •‹.

Do not lift your handset.

Program Features

Press a button
QUIT

Feature Code:
QUIT

F__
QUIT CLEAR

2 The display shows Program Features.

3 Press a memory button with an LCD indicator.

4 Press .

5 Enter the feature code number that you want to program.

For example, enter ·°Ø to program the Leave
Message feature code. See the table “Feature codes” on

page 35 for the feature codes.

Repeat steps 1 through 5 for each feature code you want to
program.

Programmed

6 The display shows that the button is programmed, and then

ends the session.

Use the paper labels that come with your telephone to identify the programmed button. To use the feature, press the labeled
button.

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38 Chapter 4 Feature codes and mailbox options

Norstar Voice Mail mailbox options

Mailbox commands

From your display telephone
enter ·°⁄.

From an outside tone dial telephone, dial your
company’s telephone number.

Follow the voice prompts or the button options on your
display telephone to open your mailbox.

¤

Listen to New
Messages

⁄

Company
Directory

⁄

Record Greetings

⁄

Primary

¤

Greetings and
Call Forward
Options

¤

Alternate

‹

Record
Message

›

Change
Password

‹

Personalized

fi

Target
Attendant

When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.

fl

Listen to Saved
Messages

fl

Off-Premise
Message

Notification

Choose Greeting

⁄

Primary

°

Outbound
Transfer
Options

¤

¤

Alternate

Mailbox

Administration

Return to
Main

Menu

‹

Call Forward

°

•

Playing messages

From your display telephone
enter ·°⁄.

Follow the voice prompts or the button options on your
display telephone to open your mailbox.

¤

Listen to New Messages

⁄*

Skip
Backward

* Applies only when message is playing.

⁄⁄

Pause/
Continue

Replay

NN40170-100

¤*

‹*

Skip
Forward

Skip to
End

Record Message

‹‹*

‹

›

Previous
Message

fi

Forward
Copy

From an outside tone dial telephone, dial your
company’s telephone number.

When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.

fl

Listen to Saved Messages

fl

Next
Message

‡

Message
Envelope

‡‡

Save
Message

Mailbox Administration

°

Delete
Message

°

·

Reply to
Message

••*

Return to
Main Menu

Sending messages

From your display telephone
enter ·°⁄.

Chapter 4 Feature codes and mailbox options 39

From an outside tone dial telephone, dial your
company’s telephone number.

Follow the voice prompts or the button options on your
display telephone to open your mailbox.

¤

Listen to New Messages

Record Message

‹

£

End Recording

⁄

Replay

¤

Erase

⁄

Certified

When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.

fl

Listen to Saved Messages

Mailbox Administration

£

Accept

Enter Mailbox Number

£

Send

¤

Urgent

‹

Delivery
Options

‹

Private

›

Add
Recipients

Timed
Delivery

°

›

Other Norstar Voice Mail options

Mailbox option Description

Greetings
and

Call Forward

Off-premise Notification Set up Off-premise Notification parameters for messages left in your mailbox. 90

Record
message

Auto Attendant Go to the Auto Attendant Menu options. --

Company Directory Record your name in the Company Directory. 28

Listen to new messages Play any new messages in your mailbox. 54

Change Password Change your mailbox password. 27

Ta r ge t
Attendant

Outbound Transfer Set up Outbound Transfer to transfer callers from your mailbox to an internal extension

Record and select Personal mailbox greetings.

Forward calls directly to your mailbox.

Record and send a message. 61

Assign a Target Attendant to answer calls transferred from your mailbox. 29

or to an external telephone number.

CallPilot Reference Guide

Page

48

77

85

40 Chapter 4 Feature codes and mailbox options

CallPilot mailbox options

Mailbox commands

From your display telephone
enter ·°⁄.

From an outside tone dial telephone, dial your
company’s telephone number.

Follow the voice prompts or the button options on your display
telephone to open your mailbox and listen to messages.

°‚

Mailbox
Options

⁄

Target
Attendant

·

Outbound
Transfer

Primary

°¤

Greetings

⁄

Record Greetings

⁄

Alternate

¤

Personalized

°›

Password
Change

‹

When CallPilot answers, press •• and follow the voice
prompts to open your mailbox and listen to messages.

°fl

Goto
Message

·

Company
Directory Name

Tools

Off-Premise
Message
Notification

¤

Choose Greeting

⁄

Primary

°fi

¤

¤

Alternate

Playing messages

From your display telephone
enter ·°⁄.

Follow the voice prompts or the button options on your
display telephone to open your mailbox.

When there are messages
in your mailbox these
commands are available.

Use these commands to
review, send and respond to
messages.

‡‚

Message
Options

‡⁄

Reply

NN40170-100

⁄

Skip
Back

‡¤

Message
Envelope

¤

Play Current
Message

‡‹

Forward
Message

‹

Skip
Forward

‡›

Reply
All

From an outside tone dial telephone, dial your
company’s telephone number.

When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.

‡fl

·

Call
Sender

Stop

Send
Message

›

Previous
Message

fl

Next
Message

‡fi

Compose
Message

Delete
Message

£

‡·

Sending messages

From your display telephone
enter ·°⁄.

Chapter 4 Feature codes and mailbox options 41

From an outside tone dial telephone, dial your
company’s telephone number.

Follow the voice prompts or the button options on
your display telephone to open your mailbox.

Compose a Message

Enter Address (mailbox number)
then press £

Record Message

¤

Play Message

fi

Re-record

‡fi

fi

£

End Recording

‡‚

Message Options

When CallPilot answers, press •• and follow
the voice prompts to open your mailbox.

More about addresses:

• Continue to enter addresses and then

press £.

• Press ‚£to cancel an address.

• You can press ⁄⁄ to dial by name.

• When you are finished entering

addresses, press £ again to end the
list.

‡fl

Delete

‡·

Send

⁄

Urgent

›

Private

fi

Acknowledge

fl

Timed
Delivery

Other CallPilot mailbox options

Mailbox option Description Page

Greetings Record and select personal mailbox greetings. 48

Password Change Change your mailbox password. 27

Off-premise Notification Set up Off-premise Notification parameters for messages left in your mailbox. 90

Goto Message Enter a specific message number and go to that message:

• Press

• Press

Personal Verification Record your name in the Company Directory. 28

Ta r ge t
Attendant

Outbound
Transfer

Assign a Target Attendant to answer calls transferred from your mailbox. 29

Set up Outbound Transfer to transfer callers from your mailbox to an internal extension or
an external telephone number.

FIRST or ⁄ to go to the first message in your mailbox.
LAST or ¤ to go to the last message in your mailbox.

83

CallPilot Reference Guide

42 Chapter 4 Feature codes and mailbox options

NN40170-100NN40170-100

Chapter 5

Greetings

This chapter describes mailbox greetings and how to record them.

This chapter includes:

• Types of mailbox greetings

• Recording a Primary or Alternate mailbox greeting

• Recording a Personalized mailbox greeting

• Deleting a Personalized mailbox greeting

Types of mailbox greetings

Mailbox greetings play to callers who reach your mailbox. Greetings inform callers that they have
reached the correct mailbox and give callers any necessary information or instructions. You can
change the greetings at any time.

43

After you initialize your mailbox, you can record greetings. If you do not record any greetings,
your Company Directory name plays to callers who reach your mailbox. Refer to “To record your

name in the Company Directory” on page 29.

There are three types of mailbox greetings: Primary, Alternate and Personalized.

Primary mailbox greeting

Record your Primary mailbox greeting for everyday use. In this greeting include your name and a
brief message explaining to callers that you are unable to answer their calls.

For example, “Hi. This is Pat Smith. I’m not able to take your call right now. Please leave me a

message at the tone and I will return your call as soon as possible.”

If you are a new mailbox owner, record your Primary mailbox greeting immediately.

Note: If you have Park and Page enabled for your mailbox, you must let callers know
that they can page you as part of your mailbox greeting, for example, “I’m not at my desk.
To have me paged, press 6, otherwise leave a message at the tone.”

Ask your System Administrator whether you have Park and Page enabled for your
mailbox.
For information about Park and Page, see “Mailbox Park and Page” on page 19.

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44 Chapter 5 Greetings

Alternate mailbox greeting

The Alternate mailbox greeting is usually used for special circumstances.

For example, “Hi. This is Pat Smith. I am out of the office until Thursday, the 17th of December.

Although I am out of the office, I do check my mailbox daily. Please leave me a message at the tone
and I will return your call as soon as possible. Thank you.”

After you record your greetings, you must choose which greeting you want CallPilot to play. You
can change the selection at any time.

Personalized mailbox greeting

Personalized mailbox greetings are available only if your company subscribes to Caller ID (CLID)
service from your local telephone company. For more information about CLID, ask your System
Administrator.

A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot
recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.

For example, “Hi Susan. I may have missed your call, but I don’t want to miss meeting you for

lunch. See you at noon.”

Note: A Personalized greeting takes precedence over an Alternate greeting if the
Alternate greeting is accepting messages. This means that if you have a Personalized
greeting, and you record an Alternate greeting such as a vacation alert, the Personalized
greeting will continue to play for the appropriate Caller ID, and those callers will hear
your Personalized greeting, rather than the Alternate one. If the Accepting Messages
option is set to No, the caller will hear the Alternate greeting.

Recording technique for mailbox greetings

When you record your mailbox greetings, remember to speak clearly and at a pace that is easy to
understand. After you record a greeting, you can replay it before you accept it. You can record or
change a greeting from any display telephone.

If you are away from the office, you can record a greeting from any tone dial telephone. When you
record a greeting, do not use the Handsfree feature. You get better results if you speak directly into
the handset.

Note: Recorded greetings count towards the storage capacity of a mailbox. Avoid
recording long greetings if possible. If recorded greetings are long, there will be less
storage time in the mailbox for messages.

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Chapter 5 Greetings 45

Recording a Primary or Alternate mailbox greeting

Only a Primary mailbox greeting is necessary, but you can record an Alternate mailbox greeting
for times when you are out of the office, such as vacations. If you do not record any mailbox
greetings, your Company Directory name recording plays to callers who reach your mailbox.

If you record both Primary and Alternate mailbox greetings, you must choose which greeting
plays. If you do not choose a greeting, the Primary mailbox greeting automatically plays. For
information on how to choose a greeting, see “Choosing a Primary or Alternate mailbox greeting”

on page 46”.

Note: Recorded greetings count towards the storage capacity of a mailbox. Avoid
recording long greetings if possible. If recorded greetings are long, there will be less
storage time in the mailbox for messages.

CallPilot Reference Guide

46 Chapter 5 Greetings

To record a Primary or Alternate mailbox greeting

Greeting options
REC

CHOOSE CFWD

Greeting:
PRIME ALT PERS

Not recorded

1 Press

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °¤ to open the Greetings Options menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press GREET

or °
or ¤

•Go to step 3

3 Press REC

4 Press PRIME

or ⁄.

or ⁄ to record the Primary greeting

or
press ALT

or ¤ to record the Alternate greeting.

If you are changing a greeting, the current greeting starts to
play.

5 If this is the first time you are recording a greeting, this display

appears briefly.

Record now?
YES NO QUIT

Record greeting:
RETRY OK

Accept greeting?
RETRY PLAY OK

6 Press YES

7 Press OK

8 Press OK

or
press PLAY

or ⁄ and record your greeting at the tone.

or £ to end the recording.

or £ to accept the recording

or ⁄ to listen to the greeting

or
press RETRY

or ¤ to rerecord the greeting.

9 Press ® to end the session.

Choosing a Primary or Alternate mailbox greeting

If you record a Primary and an Alternate mailbox greeting, you must choose which greeting plays.
If you do not choose a greeting, the Primary mailbox greeting plays automatically.

If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages.
If you choose Yes your mailbox receives messages in the usual way.

NN40170-100NN40170-100

Chapter 5 Greetings 47

If you choose No:

• Messages cannot be left in the mailbox.

• The Alternate mailbox greeting takes precedence over all other greetings.

• If a caller presses a button to fast forward the message, they hear a voice prompt that says this

is a special greeting.

• If a caller presses a button to send a fax, the fax goes to the General Delivery Mailbox, not

your personal mailbox.

If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox
greeting at the appropriate time.

CallPilot Reference Guide

48 Chapter 5 Greetings

To choose a Primary or Alternate mailbox greeting

Greeting options
REC CHOOSE

Use greeting:
PRIME ALT QUIT

CFWD

1 Press

·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 If you use the CallPilot interface:

• Press °¤ to open the Greetings Options menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press GREET

or °
or ¤

•Go to step 3

3 Press CHOOSE

4 Press PRIME

or ¤ to select a greeting.

or ⁄ to select the Primary mailbox greeting

and
go to step 6
or
press

ALT or ¤ to select the Alternate mailbox greeting

and
go to step 5.

Accept msgs:Y
CHNG OK

5 If you choose the Alternate mailbox greeting, you are

asked whether the mailbox can accept messages.
Press CHNG

or ⁄ to toggle from yes to no

or
press OK

or £ to accept.

6 Press ® to end the session.

Note: If you choose a greeting that is not yet recorded, you are transferred back to the

Greeting Options menu to record the greeting.

Recording a Personalized mailbox greeting

If your company subscribes to a CLID service, you can record a Personalized mailbox greeting.
For more information about CLID, ask your System Administrator. A Personalized mailbox
greeting plays only for a person calling from the telephone number that you designate. For the
Personalized mailbox greeting to play, the telephone number you enter must match the caller’s
phone number exactly.

NN40170-100NN40170-100

Chapter 5 Greetings 49

You can record up to three Personalized mailbox greetings, but you can assign each greeting to
only one telephone number.

If you record a Personalized greeting, program your mailbox to receive messages and choose an
Alternate mailbox greeting, the Personalized greeting takes precedence over any other greetings. If
you program your mailbox not to receive messages and choose an Alternate mailbox greeting, the
Alternate mailbox greeting takes precedence over any other greeting, including Personalized
mailbox greetings.

Note: Recorded greetings count towards the storage capacity of a mailbox. Avoid
recording long greetings if possible. If recorded greetings are long, there will be less
storage time in the mailbox for messages.

To record a Personalized mailbox greeting

Greeting options
REC CHOOSE CFWD

Greeting:
PRIME ALT PERS

Greeting:
RETRY OK

Ph:<none>
CHNG

OK

1 Press

·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 If you use the CallPilot interface:

• Press °¤ to open the Greetings Options menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press GREET

or °
or ¤

•Go to step 3

3 Press REC

4 Press PERS

or ⁄.

or ‹ to record a Personalized mailbox

greeting.

5 Enter a Personalized greeting number of 1, 2, or 3.

6 Press CHNG

or ⁄.

Ph:
RETRY OK

Record greeting:
RETRY OK

7 Enter the phone number (maximum 10 digits) that you are

assigning the Personalized mailbox greeting to.
Press

OK or £ to accept the phone number. You must

always include the area code with the telephone number.

8 At the tone, record the greeting and press OK

or £ to end

the recording.

CallPilot Reference Guide

50 Chapter 5 Greetings

Accept greeting?
RETRY PLAY OK

9 Press OK or £ to accept the recording

or
press PLAY

or ⁄ to listen to the greeting

or
press RETRY

or ¤ to rerecord the greeting.

10 Press ® to end the session.

NN40170-100NN40170-100

Deleting a Personalized mailbox greeting

If you no longer need a Personalized mailbox greeting, you can delete it.

To delete a Personalized mailbox greeting

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 If you use the CallPilot interface:

• Press °¤ to open the Greetings Options menu

•Go to step 3

If you use the Norstar Voice Mail interface:

Chapter 5 Greetings 51

Greeting options
REC CHOOSE CFWD

Greeting:
PRIME ALT PERS

Greeting:
RETRY OK

Ph: XXXXXXX
CHNG DEL

OK

• Press ADMIN

• Press GREET

or °
or ¤

•Go to step 3

3 Press REC

4 Press PERS

or ⁄.

or ‹ to choose a Personalized mailbox

greeting.

5 Enter the Personalized greeting number (1, 2, or 3) that

you want to delete.

6 Press DEL

or ¤ to delete the greeting.

7 Press ® to end the session.

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52 Chapter 5 Greetings

NN40170-100NN40170-100

Chapter 6

Accessing your messages

This chapter describes how to access your messages and explains:

• Receiving calls

• Never Full mailbox feature

• Playing your messages

• Retrieving erased messages

• Screening your calls

• Interrupting a caller

Receiving calls

CallPilot can be used by outside callers and other mailbox owners in your company. When you are
away from the office, you can use CallPilot with any tone dial telephone. When you are at the
office, you can use CallPilot from any telephone connected to your company’s CallPilot system.

53

Even outside callers who use a rotary dial telephone can use CallPilot. If a caller uses CallPilot
from a rotary dial telephone, the system transfers the call to your company receptionist or the
Operator. If the receptionist or Operator is not available to answer the call, the call transfers to the
General Delivery Mailbox. Callers can leave messages that are the minimum message length that
is configured for your system. The minimum message length can be between 0.5 to 3 seconds
long. The maximum message length depends on your mailbox settings. Callers can leave messages
that are greater in length than the minimum message length and up the maximum message length
that is configured for your system. Ask your System Administrator what your minimum and
maximum message lengths are.

Never Full mailbox feature

The Never Full mailbox feature lets external callers leave a message in your mailbox, even if the
mailbox is technically “full”. The message is stored in your mailbox, but you cannot access it until
you delete at least one existing message to allow space for the new message. If you attempt to
listen to any new messages before deleting an existing message, you hear this voice
announcement:

“Your mailbox is full. You must erase some messages before you can listen to new messages.”

If your mailbox is full, you cannot leave a message in another mailbox, create a new message,
copy, send, or reply to a message until you delete at least one existing message.

The Never Full mailbox feature is not available to internal callers. Internal callers cannot leave
messages in mailboxes that are technically “full”.

CallPilot Reference Guide

54 Chapter 6 Accessing your messages

Playing your messages

Use the procedure for playing your messages that corresponds to the interface you use:

• “To play your messages - Norstar Voice Mail” on page 54

• “To play your messages - CallPilot” on page 56

To play your messages - Norstar Voice Mail

Use this procedure if you use the Norstar Voice Mail interface.

1 Press

·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 new 0 saved
PLAY

REC ADMIN

2 Press PLAY

or ¤ to listen to your messages.

For other options, see the table “Playing your messages -

Norstar Voice Mail” on page 54.

3 Press ® to end the session.

The table “Playing your messages - Norstar Voice Mail” shows the message options available to
you during and after playing messages.

Playing your messages - Norstar Voice Mail

Option Button Available

while
playing

Back up

⁄

or

Available
after
playing

Description

Rewinds the message nine seconds and resumes playing
it.

< <<

Copy

fi

or

Sends a copy of the message to one or more mailboxes.
If you record an introduction, it must longer than three
seconds.

COPY

End of
Message

Envelope

Erase

‹‹

or

> >>

> >>

‡

°

or

ERASE

Goes to the end of the message.

Plays the information in the message envelope. Envelope
information includes the date and time the message was
sent and, if the message is internal, the directory name of
the sender.

Deletes the message currently playing. If no messages
are playing, deletes the last message played. Deleted
messages remain in your mailbox until the session is
ended. (Refer to Notes 1 and 2 on page 56.)

NN40170-100NN40170-100

Playing your messages - Norstar Voice Mail

Chapter 6 Accessing your messages 55

Option Button Available

while
playing

Skip
forward

Next

‹

or
> >>

fl

or

Available
after
playing

££

Pause/
Continue

¤

or

STOP/
PLAY

Previous

Quit

Replay

Replay

›

•

⁄⁄

or

< <<

< <<

⁄

Description

Advances the message nine seconds and continues
playing from that point. A message can be forwarded as
many times as required.

Plays the next message in the mailbox. If you use this
while a message is playing, it stops playing the current
message and plays the next message in your mailbox.

Temporarily stops a message. When you stop the
message, you can play the previous message, continue
playing the current message, or skip to the next message.

Stops playing the current message and plays the previous
message.

Stops playing the message and plays the Mailbox main
menu options.

Replays the message from the beginning.

Replays the last message.

Reply

Save
Message

Volume
Control

·

or

REPLY

‡‡

or

SAVE

•

Replies to a message. (Refer to Note 3 on page 56.)
The reply can be either:

- a message to an internal sender’s mailbox

- a telephone call to an internal or external
party (Refer to Note 4 on page 56.)

Saves the message being played. (If you do not delete a
message, it is automatically saved.) This option is not
shown on the display unless you erase a message. If you
erase a message and try to play the message again, you
can press
Note 2 on page 56.)

Adjusts the volume of the message that is playing. The
volume increases each time you press
presses, the volume returns to the lowest level.

SAVE on a two line display telephone. (Refer to

•. After four

CallPilot Reference Guide

56 Chapter 6 Accessing your messages

Notes:

1 Because your mailbox has limited message storage space, delete any messages you no longer

need. After a certain time period, your saved messages are erased automatically. Ask your
System Administrator about this.

2 You can retrieve a deleted message only if you have not quit the session in which you deleted

it. For information about retrieving deleted messages see “Retrieving erased messages” on

page 58.”

3 You can always use the Reply feature to reply to an internal caller. The Reply feature can be

disabled by your System Administrator for external and network messages.

4 You can reply to an outside caller by dialing them back if your company subscribes to Caller

ID (CLID) service. For further information about replying to an outside caller see “Replying to

an external caller” on page 74.

To play your messages - CallPilot

1 Press

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

A voice prompt announces the number of new and saved
messages that you have.

No messages
COMP MBOX E XIT

2 You can play any message that you want to listen to.

Press ¤

to play the current message.

For other message commands, see the table “Playing your

messages - CallPilot”.

3 Press ® to end the session.

The table “Playing your messages - CallPilot” shows the message options that are available to you
during and after playing messages.

Playing your messages - CallPilot

Available
during and
after

Option Button

playing Description

Skip Back

Skip
Forward

Previous
Message

NN40170-100NN40170-100

⁄

‹

›

Rewinds the message five seconds and resumes playing it at that
point.

Advances the message five seconds and continues playing from that
point.

Stops playing the current message and plays the previous message.

Playing your messages - CallPilot

Available
during and
after

Option Button

playing Description

Chapter 6 Accessing your messages 57

Next
Message

Call
Sender

Help

Reply

Envelope

Forward
Message

Reply
All

Delete

fl

·

•

‡⁄

‡¤

‡‹

‡›

‡fl

Plays the next message in the skillset mailbox. If you use this while a
message is playing, it stops playing the current message and plays
the next message in your mailbox.

Places a call to the sender of a message.

Offers a Help menu.

Replies to a message.

Plays the information in the message envelope. Envelope information
includes the date and time the message was sent and, if the
message is internal, the directory name of the sender.

Forwards the message to one or more mailboxes. You can record an
introduction to the forwarded message.

Replies to a message and all other recipients of the message.
(Refer to Note 3 on page 56.)

Deletes the current message. Deleted messages remain in your
mailbox until the session ends. (Refer to Notes1 and 2 on page 56.)

CallPilot Reference Guide

58 Chapter 6 Accessing your messages

Retrieving erased messages

You can retrieve an erased message if you are still in the CallPilot session. An erased message
remains in your mailbox until you end the current CallPilot session.

After you play your messages and exit CallPilot, any messages that you do not erase are saved.
Since message storage space is limited, we recommend that you erase messages that you no longer
need.

To retrieve an erased message - Norstar Voice Mail

After you erase a new or saved message, the number of new or saved messages shown on the
display is decreased by one. Even though the display shows 0 new 0 saved, you can still play and
retrieve your erased messages. Press PLAY
‡‡ to restore the message to your mailbox.

To retrieve an erased message - CallPilot

You can retrieve a deleted message. A deleted message remains in your mailbox until you end the
current CallPilot session. Locate the deleted message. Press ‡fl to restore the message.

or ¤ to listen to your erased message, then press

After you play your erased message, you can restore it. If you end the current session without
restoring the erased message, it is permanently erased from CallPilot.

Screening your calls

With Call Screening you can determine who is calling before you accept the call. Call Screening
applies only to external calls transferred from the Auto Attendant or from Custom Call Routing
(CCR). See your System Administrator for information on CCR.

You can use Call Screening if:

• Caller ID (CLID) is not available

• Caller ID is not a reliable indication of the caller identity

• your telephone does not have display capabilities

If Call Screening is enabled, CallPilot asks the caller to record their name after the tone. (If the
caller presses • when they are asked to record their name, the call goes back to the Auto
Attendant.) The caller hears a hold tone while they wait. If you do not answer, the call transfers to
your mailbox.

Since some callers do not like to record their name and wait for service, use this feature with
discretion.

NN40170-100NN40170-100

Chapter 6 Accessing your messages 59

To use Call Screening

1 You receive an external call that is transferred from the Auto Attendant or from Custom Call

Routing (CCR).

2 CallPilot announces the caller’s name to you.

If the caller does not record their name, the voice prompt says, “Unknown caller.”

3 You can answer the call or let the caller leave a message in your mailbox:

• press ANS

• press QUIT

or ⁄ to answer the call

or • to transfer the call to your mailbox.

Interrupting a caller

With the Interrupt feature ( ·°‡) you can intercept a caller who is listening to your
mailbox greeting or leaving a message. You can program the Interrupt feature to a memory button
with an indicator on your Avaya telephone. For more information about programming a feature to
a memory button, see “Programming a memory button with a feature code” on page 37.

When you interrupt a caller who is leaving a message in your mailbox, any part of the message that
was recorded remains in your mailbox. Remember to delete this message from your mailbox.

To interrupt a caller

1 While a caller is listening to your mailbox

greeting or leaving a message, the indicator (º
or Ω) flashes on your telephone.

2 Press the Interrupt button or press

·°‡ to speak with the caller.

Interrupt

indicator

Note: The indicator flashes quickly if the caller is listening to your greeting

The indicator flashes slowly if the caller is leaving a message.

The flashing indicator is only present if one of the buttons next to the LCD display is
programmed as the 987 key.

CallPilot Reference Guide

60 Chapter 6 Accessing your messages

NN40170-100NN40170-100

Chapter 7

Sending messages

This chapter describes how to send messages and explains:

• Recording and sending messages

• Searching the Company Directory

• Assigning message delivery options

• Sending a message to more than one recipient

• Replying to messages

• Placing a call with Thru-Dial

Recording and sending messages

The messages you record must be longer than three seconds. The system times out after five
seconds of silence.

61

You can record and send messages using:

• the Open Mailbox feature ·°⁄

• the Leave Message feature ·°‚

When you use the Open Mailbox feature, you open your personal mailbox and enter your
password. Then you record your message and enter the mailbox number of the message recipient.

When you use the Leave Message feature, you enter the extension of the message recipient
immediately. Then you record your message. You do not enter your password or open a mailbox.

When you record and send messages you can:

• search the Company Directory

see “Searching the Company Directory” on page 65

• assign message delivery options

see “Message delivery options” on page 67

• send a message to more than one recipient

see “Sending a message to more than one recipient” on page 71

Use the procedures that apply to your interface:

• “To record and send a message using the Open Mailbox feature - Norstar Voice Mail” on page

62

• “To record and send a message using the Open Mailbox feature - CallPilot” on page 63

• “To record and send a message using the Leave Message feature - Norstar Voice Mail” on

page 64

• “To record and send a message using the Leave Message feature - CallPilot” on page 64

CallPilot Reference Guide

62 Chapter 7 Sending messages

To record and send a message using the Open Mailbox feature ­Norstar Voice Mail

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

0 new 0 saved
PLAY REC ADMIN

Record message
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Smith, Pat
OPTS CC SEND

2 Press

REC or ‹ and record your message at the tone.

3 Record your message.

Press PAUSE
When you wish to resume recording, press CONT

or ¤ to pause your message.

or ¤ to

continue recording your message.

Press OK

or £ to end your recording

or
press RETRY

4 Press OK

to erase and re-record your message.

or £ to accept your message

or
press PLAY

or ⁄ to listen to your message

or
press RETRY

or ¤ to erase and re-record your message.

5 Enter the mailbox number or the Group List number

or
press DIR

6 Press SEND

or £ to search the Company Directory.

or £ to send the message now with the

Normal delivery option
or
press CC

or › to send this message to more than one

mailbox owner, with one set of delivery options applied to
all recipients.
The display shows the name of the mailbox owner or
Group, in this example, mailbox owner Pat Smith.

NN40170-100NN40170-100

7 If you want to assign delivery options, see “To assign

message delivery options - Norstar Voice Mail” on page 68

or
press ® to end the session.

Chapter 7 Sending messages 63

To record and send a message using the Open Mailbox feature ­CallPilot

1 Press ·°⁄.

Follow the voice prompts or display options to open your
mailbox.

To:
NAME SPEC DONE

To: XXXX
RETRY OK

To:
NAME SPEC DONE

EMPTY
REC

Recording....

REREC OK

2 Press COMP

or ‡fi to enter the Compose Message

option.

3 Enter the mailbox number or Group List address

and press £
or
press NAME

or ⁄⁄ to search the Company Directory and

go to step 5.
(The default to search the Company Directory is ⁄⁄.
The System Administrator can change this number.)

4 Press OK

or £ to accept the address

or
press RETRY

to enter a new mailbox address and go to

step 3.

5 Press DONE

or £ when you are finished entering

addresses.

6 Press REC

7 Press OK

or fi and record your message at the tone.

or £ to end your recording

or
press REREC

to erase and re-record your message.

Rec stopped
PLAY DEL SEND

8 Press PLAY

or ¤to listen to your message

or
press SEND

or ‡· to send the message now with the

Normal delivery option
or
press DEL

or ‡fl and press fi to erase and re-record the

message.

9 If you want to assign delivery options see “To assign

message delivery options - CallPilot” on page 70

or
press ® to end the session.

CallPilot Reference Guide

64 Chapter 7 Sending messages

To record and send a message using the Leave Message feature

- Norstar Voice Mail

1 Press ·°‚.

Mbox
DIR QUIT

Record message:
RETRY PAUSE OK

Record message:
RETRY PAUSE OK

Message options:
RETRY PLAY SEND

2 Enter the mailbox number or Group List number. If you do

not know the mailbox number, press DIR

or £ to use the

Company Directory.

3 When you hear the tone, record your message.

You can press PAUSE
press CONT

or ¤ to continue recording your message

or ¤ to stop your recording and

or
press RETRY

4 Press OK

5 Press SEND

to erase and re-record your message.

or £ to end your recording.

or £ or replace the handset to send the

message using the Normal delivery option
or
press PLAY

or ⁄ to listen to your message

or
press RETRY

or ¤ to erase and re-record your message

or
press ‹ to change the delivery options.

To record and send a message using the Leave Message feature

- CallPilot

To:
NAME DONE

To: XXXX
RETRY OK

<xxxx>

Recording....

REREC OK

NN40170-100NN40170-100

1 Press ·°‚.

2 Enter the mailbox address or Group List address.

Press NAME

3 Press OK

Press RETRY

or ⁄⁄ to use the Company Directory.

or £ to accept the address.

to enter a new mailbox address.

4 Record your message at the tone.

5 Press OK

or £ to end your recording

or
press REREC

to erase and re-record your message.

Chapter 7 Sending messages 65

Rec stopped
PL AY DE L SEND

6 Press PLAY

or
press SEND
Normal delivery option
or
press DEL

or ‡fl to erase and re-record your message.

Searching the Company Directory

If you know the name but not the mailbox number of someone you want to send a message to, you
can search the Company Directory. You can find any initialized mailbox by searching the
Company Directory. By default, you can press ⁄⁄ to search the Company Directory, but the
System Administrator can change the dialpad buttons.

If the Company Directory is not enabled:

•the DIR

• you do not hear a the voice prompt that announces the dialpad buttons to press for the

Company Directory

display option does not appear on the display

or ¤ to listen to your message

or ‡· to send the message now with the

CallPilot Reference Guide

66 Chapter 7 Sending messages

To search the Company Directory

Last name:
OK

Wayne, Paul
RETRY NEXT OK

Wayne, Paul

1 Press

2 Press DIR

3 Use the dialpad buttons associated with the first three or

4 In this example, the name of the mailbox owner, Paul

5 The greeting of the mailbox owner plays. If the mailbox

·°‚.

or £ to search the Company Directory.

four letters of the mailbox owner’s name to locate and
select the person’s mailbox.
Enter the last name, first name or both names depending on
how your system is set up.

This display shows an example of a prompt for a mailbox
owner’s last name. For example, to enter the letters
“Wayn” enter ·¤·fl.

Wayne appears on the display and is announced. To accept
the mailbox owner, press OK
or
if you do not want the person who is shown, press NEXT
⁄ to see the next matching name.

owner you select does not have a Personal greeting
recorded and selected, you hear their Company Directory
recording.

or £

or

Assigning message delivery options

Use the procedure for the interface you use:

• “To assign message delivery options - Norstar Voice Mail” on page 68

• “To assign message delivery options - CallPilot” on page 70

NN40170-100NN40170-100

Message delivery options

Chapter 7 Sending messages 67

Option Display

button

Normal

Certified/
Acknowledge

SEND £® ‡·

CERT

or

ACK

Urgent

URGENT

or

URG

Other

OTHR

Private

Timed

PRIV ‹›

TIME

or

TIMED

Norstar
Voice
Mail
dialpad
button

CallPilot
dialpad
button

⁄fi

¤⁄

›fl

Description

Sends a message with a Normal delivery option.

Sends you notification that your message has been
received and played. The notification includes the
original message body with the receipt.

Plays messages marked Urgent before other messages
in the mailbox. Urgent messages are preceded by the
voice prompt, “This message is urgent.”

Accesses the Private and Timed delivery options. If

PRIV or ACK appears instead of OTHR, the Timed

delivery option is not available.

Private messages cannot be forwarded to another
mailbox.

Lets you assign a delivery time to the message.

The Certified/Acknowledge and Timed delivery options are available only if you call from a
telephone that has a mailbox associated with it.

If you use the Certified delivery option, the read receipt includes the original message body. You
can request a read receipt from a person listening to a message and actually receive the original
message back so you know which message they listened to. For example, the enhancement is
useful for a health care customer that sends unionized case workers to homes of the elderly. The
user often sends multiple voice messages to the workers to change or cancel appointments. The
company wants to know when and what message the case worker has listened to by the return of
the read receipt.

Messages sent with the Timed delivery option are delivered at the time that you specify.

If you use the Timed delivery option, you first enter the time, including a.m. or p.m. You are then
prompted to accept or change the date, which defaults to today or tomorrow, and you can accept
the date that corresponds to the next occurrence of the specified time. Dates are shown by month
and day, and the year is inferred. If the month and day are earlier than the current date, the next
year is assumed. When the specified time and date occurs, the message is sent. You cannot cancel
the message prior to delivery.

CallPilot Reference Guide

68 Chapter 7 Sending messages

To assign message delivery options - Norstar Voice Mail

1 Record your message using

“To record and send a message using the Open Mailbox
feature - Norstar Voice Mail” on page 62

or

“To record and send a message using the Leave Message
feature - Norstar Voice Mail” on page 64.

wayne, Pat
OPTS

CC SEND

Delivery options
CERT URGE NT OTHR

Delivery options
PRIV TIME

Time hhmm:
RETRY

2 Press OPTS

3 Press CERT

for delivery options.

for Certified delivery and go to step 9
or
press URGENT

for Urgent delivery and go to step 9
or
press OTHR
If PRIV

for Timed or Private delivery and go to step 4.

appears on the third display button, the Timed

delivery option is not available.

If you are using a one line display phone, press ‹ for
Private delivery or press › for Timed delivery.

4 Press PRIV

or ‹ to send a message with a Private

delivery option and go to step 9
or
press TIME

or › to set up a delivery time for the message.

5 Enter the time that you want to send a message using the

Timed delivery option.
This is a four-digit field. Any single-digit hour or minute
must be preceded by a zero. For example, enter 0800 for
eight o’clock.

hh:mm
RETRY AM PM

hh:mm am/pm
RETRY OK

Tu mm dd
CHNG NXTDAY OK

NN40170-100NN40170-100

6 Press AM

or ⁄

or

PM

or ¤.

7 Press OK

RETRY

8 Press CHNG

or £ to accept the time you entered or press

or • to change the time.

or ⁄ to change the date shown to a different

date.
Press NXTDAY

to change the date to the next day (the day
after the date that is shown).
Press OK

or £ to accept the date shown, which defaults to

today or tomorrow, and select the one that corresponds to
the next occurrence of the specified time.

Chapter 7 Sending messages 69

Wayne, Pat
OPTS CC SEND

9 Press SEND

or

or £ to send the message now

press • to cancel all delivery options.

0 new 8 saved
PLAY REC ADMIN

10 Press ® to end the session.

For more information about the message delivery see “Message delivery options” on page 67.

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70 Chapter 7 Sending messages

To assign message delivery options - CallPilot

1 Record your message using

“To record and send a message using the Open Mailbox
feature - CallPilot” on page 63

or

“To record and send a message using the Leave Message
feature - CallPilot” on page 64.

2 Press ‡‚ for message options.

This is a voice prompt option and does not appear as a
display button option.

Msg options
URG PRIV OTHR

Msg options
ACK TIME

TIme hhmm:
RETRY

hh:mm
RETRY AM PM

3 Press URG

or ⁄ for Urgent delivery and go to step 9

or
press PRIV

or › for Private delivery and go to step 9

or
press OTHR
step 4. If ACK

for Acknowledged or Timed delivery and go to

appears on the third display button, the

Timed delivery option is not available.

If you are using a one line display phone, press fi for
Private delivery or press fl for Timed delivery.

4 Press ACK

or fi to send a message with a Private delivery

option and go to step 9
or
press TIME

or fl to set up a delivery time for the message.

5 Enter the time that you want to send a message using the

Timed delivery option.
This is a four-digit field. Any single-digit hour or minute
must be preceded by a zero. For example, enter 0800 for
eight o’clock.

6 Press AM

or ⁄

or
Press P

M or ¤.

hh:mm am/pm
RETRY OK

NN40170-100NN40170-100

7 Press OK

RETRY

or • to change the time.

or £ to accept the time you entered or press

Chapter 7 Sending messages 71

Tu mm dd
CHNG NXTDAY OK

8 Press CHNG

date.
Press NXTDAY

or ⁄ to change the date shown to a different

to change the date to the next day (the day
after the date that is shown).
Press OK

or £ to accept the date shown, which defaults to

today or tomorrow, and select the one that corresponds to
the next occurrence of the specified time.

9 Press ‡· to send this message now

or
press ‡‚ to cancel all delivery options.

10 Press ® to end the session.

Sending a message to more than one recipient

Sending a message to a Group List

A Group List is a list of mailbox owners. If you have a group of people that you frequently send
messages to, you can send the message to a Group List. When you send a message to a Group List,
each mailbox owner in the Group List receives the same message. If you are a member of the
group you are addressing, you do not receive a copy of the message.

If you need a Group List, ask your System Administrator to create one for you. Tell the System
Administrator:

• the mailbox owners’ names

• a list of the mailbox numbers

• the Group List name

Your System Administrator can publish a list of the mailboxes in each Group List.

If you know the number of the Group List:

• and you use the Norstar Voice Mail interface, you can enter the Group List number instead of
a mailbox number at the Mbox: prompt

• and you use the CallPilot interface, you can enter the Group List number
instead of a mailbox number at the To: prompt

If you know the name of the Group List:

• and you use the Norstar Voice Mail interface, enter the name of the Group List in the
Company Directory at the DIR

prompt

• and you use the CallPilot interface, enter the name of the Group List in the Company Directory
at the NAME

prompt

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72 Chapter 7 Sending messages

Forwarding a copy of a message to one or more recipients

You can forward a copy of a message during or after playing the message. When you forward a
copy of a message to a mailbox, you can record an introduction to the message. If you use the
Norstar Voice Mail interface, your introduction must be at least three seconds long.

After you record an introduction to the message and enter the mailbox number, your introduction
and a copy of the message are automatically sent to the mailbox you selected. You can then send
an additional copy of the introduction and the message to another mailbox, or quit and return to the
Listen to Messages menu. You can forward copies to as many mailboxes as you like.

Note: You cannot forward Private messages.

For more information on forwarding your messages, see “Norstar Voice Mail mailbox options” on

page 38 and “CallPilot mailbox options” on page 40.

Replying to messages

You can reply to internal and external callers. You can reply to a message from an external caller if
your company subscribes to CLID.

Use the procedure for replying to messages that applies to the interface you use:

• “To reply to an internal caller - Norstar Voice Mail” on page 73

• “To reply to an internal caller - CallPilot” on page 73

NN40170-100NN40170-100

Replying to an internal caller

If you use and you want to press

Chapter 7 Sending messages 73

Norstar Voice Mail reply to the caller’s

extension

leave a message in the
caller’s mailbox

CallPilot reply to the caller’s

extension

leave a message in the
caller’s mailbox

CALL to transfer to the internal caller’s extension.

MSG to record and send a reply to the internal caller’s

mailbox.

Call Sender · to transfer to the internal caller’s

extension.

Reply ‡⁄ to record and send a reply to the

internal caller’s mailbox.

To reply to an internal caller - Norstar Voice Mail

1 Press ·°⁄.

Follow the voice prompts or the display button options
to open your mailbox.

1 new 0 saved
PLAY

REC ADMIN

End of message
REPLY

ERASE NEXT

2 Press PLAY

or¤.

3 After you listen to the message, press REPLY

or ·.

Reply to msg
MSG CALL QUIT

4 Press CALL

or
press MSG

or ¤ to call the caller

or ⁄ to record and send a reply.

To reply to an internal caller - CallPilot

1 Press ·°⁄

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 A mailbox summary is announced.

While you are in your message list, you can play any
message.

CallPilot Reference Guide

74 Chapter 7 Sending messages

Replying to an external caller

You can reply to a message from an external caller if your company subscribes to CLID. Before
using the Reply option you must play the message. To use the Reply feature, it must be set up for
your telephone. If you cannot use the Reply feature, contact your System Administrator.

Use the procedure that applies to the interface you use:

• “To reply to an external caller - Norstar Voice Mail” on page 74

• “To reply to an external caller - CallPilot” on page 74

To reply to an external caller - Norstar Voice Mail

3 Press ¤ to play the current message.

4 Press · to call the caller

or
press ‡⁄ to record and send a reply.

1 new 0 saved
PLAY REC ADMIN

End of message
REPLY

ERASE NEXT

1 Press

2 Press PLAY

3 After you listen to the message, press REPLY

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

or ¤.

CallPilot dials the external number directly.

To reply to an external caller - CallPilot

1 Press

2 A mailbox summary is announced.

3 Press ¤ to play the current message.

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

While you are in the message list you can play any
message.

or ·.

NN40170-100NN40170-100

4 Press · to call the caller.

CallPilot dials the external number directly.

Placing a call with Thru-Dial

With Thru-Dial you can call another number while you are logged on to your mailbox, or if you
call someone's extension and reach their voicemail.

Note: The System Administrator can restrict the numbers that you can dial, so ask your
System Administrator if you can use Thru-Dial.

Thru-Dial can only be used to call internal numbers.

When to use Thru-Dial

When you are making a call, you can make a second call without hanging up and dialing a second
number by using Thru-Dial. This is especially useful if you are at a pay phone.

Use Thru-Dial if you want callers to be able to dial another number to reach your Target
Attendant, (which you can change to be an out-of-office number) or maybe another contact person
if you're not available.

When you are making calls from a hotel you can avoid toll charges by using Thru-Dial to call other
extensions from one call.

Chapter 7 Sending messages 75

Examples of using Thru-Dial

• Pat calls her mailbox from a pay phone and hears an urgent message from Joe. Without
hanging up, Pat can Thru-Dial Joe’s number and doesn't have to pay for another call.

• Pat is away from the office and needs to leave messages for Jill and Bob in the office. Pat can
call Jill's mailbox, leave a message, then Thru-Dial to Bob and leave a message.

• Pat calls Doris and gets her voicemail. Pat knows that Andy can provide the information she
needs, so Pat Thru-Dials to Andy from Doris' mailbox.

To place a Thru-Dial call

1 Open your mailbox:

• If you are calling remotely press •• during your greeting to open your mailbox.

If you are in Europe or Australia press °°. Follow the voice prompts to enter your
mailbox number and password.

• If you are calling from your Avaya phone, press

Follow the voice prompts or the display buttons to open your mailbox.

2 Press ‚, followed immediately by the extension number you want to call.

Do not pause for more than two seconds while you are entering the number.

·°⁄.

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76 Chapter 7 Sending messages

To search the Company Directory while placing a Thru-Dial call

If you enter a name instead of a number with Thru-Dial, CallPilot places the call as soon as it finds
a match for the name.

1 Open your mailbox:

• If you are calling remotely press •• during your greeting to open your mailbox.

If you are in Europe or Australia press °°.
Follow the voice prompts to enter your mailbox number and password.

• If you are calling from your Avaya phone, press

Follow the voice prompts or the display buttons to open your mailbox.

2 If you use the CallPilot interface:

Press ‚, followed immediately by ⁄⁄ to search the Company Directory. This is the
default Company Directory number. The System Administrator can change the Company
Directory number. If you don’t know the number, press •.

If you use the Norstar Voice Mail interface:
Press ‚, followed immediately by £ to search the Company Directory.

3 Enter the last name, then the first, until your call is placed.

For instructions on entering the name, see “Searching the Company Directory” on page 65.

·°⁄.

To use Thru-Dial to reach your Target Attendant

Your Target Attendant is the number of the person your callers reach when they press zero.

1 Open your mailbox:

• If you are calling remotely press •• during your greeting to open your mailbox.

If you are in Europe or Australia press °°.
Follow the voice prompts to enter your mailbox number and password.

• If you are calling from your Avaya phone, press

Follow the voice prompts or the display buttons to open your mailbox.

·°⁄.

2 Press ‚, then wait for the call to be answered by your Target Attendant.

For information on setting up a Target Attendant see “Assigning a Target Attendant” on page

29.

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Chapter 8

Call Forwarding your calls

You can call forward your calls if you want your calls to go to CallPilot immediately, without
ringing at your extension. For example, you can set up Call Forwarding if you are not going to be
in the office and you do not want your ringing phone to disturb your colleagues, or if you do not
want to take calls while you are working. While Call Forward is on, callers can leave a message for
you without having to wait for the phone to ring several times.

This chapter explains the following ways you can forward your calls:

• Call Forwarding your calls to your mailbox

• Setting up Call Forward remotely

• Call Forward with Caller ID

Call Forwarding your calls to your mailbox

77

To forward incoming calls to your mailbox, press ·°›.

To cancel Call Forward, do one of the following:

• press ·°› again

• press ∞

• press £›

• press CANCEL

Setting up Call Forward remotely

When you are away from the office you can forward your calls to your mailbox by using the
dialpad of any tone dial telephone.

Note: You can set up Call Forward remotely only if you use the Norstar Voice Mail
interface. You cannot set up Call Forward remotely if you use the CallPilot interface.

To set up Call Forward remotely

1 Call the Automated Attendant or your business telephone from any tone dial telephone.

2 While the greeting plays enter the CallPilot extension number or press ••

If you are in Europe or Australia enter the CallPilot extension number or press °°.

3 Follow the voice prompts to open your mailbox.

4 Press °¤.

5 Press ‹ to open the Call Forward menu.

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78 Chapter 8 Call Forwarding your calls

6 Press ⁄ to turn Call Forward on or off.

• If Call Forward is on, the voice prompt says

“Calls will be answered immediately.”

All calls to your telephone are now answered by CallPilot.

• If Call Forward is off, the voice prompt says

“Calls will ring at your set.”

7 Press ⁄ to turn Call Display on or off.

• If Call Display is on, the voice prompt says

“Caller information will be displayed at your set.”

• If Call Display is off, the voice prompt says

“Caller information will not be displayed.”

8 Replace the handset to end the session.

Call Forward with Caller ID

The Call Forward with Caller ID (CLID) feature is available only if your company subscribes to a
CLID service. If you are not sure whether your company subscribes to a CLID service, ask your
System Administrator. CLID does not appear if the caller has a private or unknown telephone
number.

You can set up Call Forward with CLID to screen calls forwarded to your mailbox. If the feature is
enabled, you hear an Alert tone and the CLID information appears on the telephone display.

To talk to a caller who is forwarded to your mailbox, press ·°‡ to interrupt the call.

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Chapter 8 Call Forwarding your calls 79

To turn Call Forward with CLID on or off

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

Greeting options:
REC CHOOSE CFWD

Forward calls?
YES

NO

2 Press ADMIN

Press GREET

3 Press CFWD

4 Press YES

ringing at your phone

or °.
or ¤.

or ‹.

or ⁄ to have your calls go to CallPilot without

or

Display caller: Y
CHNG

QUIT

press NO

5 Press CHNG

or ¤ to have calls ring at your set.

or ⁄ to turn Call Display on or off.

6 Press ® to end the session.

Call Forward on Busy overrides CLID

If your display telephone is assigned Call Forward on Busy, CLID information does not appear on
the display. Call Forward on Busy is a feature that forwards your calls to another designated
telephone or extension if your telephone is busy. Call Forward on Busy is assigned by the System
Administrator.

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Chapter 9

Transferring calls

This chapter describes transferring calls and explains:

• Transferring calls to a CallPilot mailbox

• Transferring a mailbox owner’s call to their mailbox

• Transferring a call to Custom Call Routing (CCR)

• About Outbound Transfer

• Setting up Outbound Transfer

• Adding special characters to a destination number

• Turning Outbound Transfer on or off

• Optimizing Outbound Transfer

Transferring calls to a CallPilot mailbox

81

With the Transfer feature ·°fl you can transfer a call from your business telephone
directly to a mailbox on the CallPilot system.

Transferring calls to a CallPilot mailbox has these advantages:

• If you transfer a call to a mailbox instead of another telephone, the call does not come back to
you. If you transfer a call to another telephone and the call is not answered, the call comes
back to you.

• The call is immediately transferred to the mailbox, which saves time.

·°fl is not available on the Companion Wireless telephone.

To transfer a call to a mailbox from your telephone

1 Press ·°fl.

Do not press Hold because the call is put on hold automatically.

2 Enter the mailbox number or search the Company Directory. To search the Company

Directory press the DIR

3 Wait until the display shows Call transferred before you attempt any other CallPilot

functions. The call automatically transfers and the CallPilot session ends.

display option.

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82 Chapter 9 Transferring calls

Transferring a mailbox owner’s call to their mailbox

You can transfer a mailbox owner’s call to their CallPilot mailbox so that they can change their
greetings or retrieve their messages.

To transfer a mailbox owner’s call to their mailbox

1 Press ·°fl.

Do not press Hold because the call is put on hold automatically.

2 Enter the mailbox owner’s mailbox number.

3 Wait until the display shows Call transferred before you attempt any other telephone

features.

Note: Do not use ‡‚to transfer a mailbox owner’s call. This feature transfers
the call to their telephone and it is possible that the call can return to you.

·°fl is not available on a Companion Wireless telephone.

4 After a mailbox owner’s call transfers to their mailbox, the mailbox owner must:

a Press •• while their mailbox greeting plays.

b Follow the voice prompts to open their mailbox.

Transferring a call to Custom Call Routing (CCR)

CCR is a single-digit application that provides callers with a more sophisticated menu and a wider
range of options than the Automated Attendant.

Callers can use CCR to:

• listen to the Home menu and make a selection

• listen to a pre-recorded CCR Information message

• leave a message in a mailbox

• transfer to another extension or an external number

For more information about CCR, ask your System Administrator.

You can transfer a call to the beginning of a CCR Tree.

To transfer a call to a CCR Tree

1 Press ·°fl.

Do not press Hold ≥ because the call is put on hold automatically.

2 Choose a CCR Tree by entering a digit from 1 to 8 and pressing £.

3 Wait until the display shows Call transferred before you attempt any other features.

NN40170-100NN40170-100

About Outbound Transfer

You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that
you assign. A caller can use Outbound Transfer from any tone dial telephone, and you can direct
your Outbound Transfer calls to any telephone.

You can tell callers about this feature in your personal greeting. If you inform callers of this
feature in your mailbox greeting, you must tell them what number to press to transfer:

• If you use the Norstar Voice Mail interface, tell callers to press ‡

• If you use the CallPilot interface, tell callers to press ·

For example:

“Hi. This is Brenda Whately. I’m away from the office today. Please leave me a message after the
tone and I will return your call as soon as possible. If you need to reach me before tomorrow,
press ‡ and you will be transferred to my cell phone. Thanks.”

Note: Ask your System Administrator if you have access to Outbound Transfer. The
default for Outbound Transfer is disabled. If you have Outbound Transfer capabilities,
the restrictions that apply to your telephone line also apply to Outbound Transfer
numbers. For example, if you cannot dial long distance telephone numbers from your
telephone, you cannot have a long distance Outbound Transfer destination.

Chapter 9 Transferring calls 83

For Outbound Transfer to function properly, you must have a greeting recorded.

When you set up Outbound Transfer, you can add special characters to the destination number.
Refer to “Adding special characters to a destination number” on page 83 for more information.

Adding special characters to a destination number

Special characters are pauses or other dialing instructions that you can add if they are required to
access the network or a destination number.

Follow the voice prompts or press ADD
(or a destination pager number if you are setting up a destination pager number in Off-premise
Message Notification.) A destination telephone or pager number cannot be longer than 30
characters.

Note: If you are adding special characters, do not press the dialpad buttons £ to enter
a #, or • to enter a *. Press the button directly below the option on a two line display
telephone, or listen to the voice prompts.

Adding special characters to a destination number

Press Description

to add special characters to a destination telephone number

¤ or DIGS

‹or PAUS

to resume adding digits to the destination phone number

to enter a timed pause that appears as P on the display. Pauses are four seconds long.

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84 Chapter 9 Transferring calls

Adding special characters to a destination number

Press Description

› or TONE

fior OTHR #

flor OTHR *

•

to recognize dial tone (behind PBX). The Recognize Dial Tone special character
appears as

to enter a #

to enter a *

to cancel and retry

D on the display.

NN40170-100NN40170-100

Setting up Outbound Transfer

To set up Outbound Transfer to a phone number

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °‚ to open the Mailbox Options

• Press ·to open the Outbound Transfer menu

•Go to step 3

If you use the Norstar Voice Mail interface:

Chapter 9 Transferring calls 85

Outbound xfr
ADMIN

SELECT

Destination:
PHONE

EXT

Ph:
RETRY OK

<x>
ADD OK

• Press ADMIN

or °

• Press ° to open the Outbound Transfer menu

•Go to step 3

3 Press ADMIN

or ⁄ to set up Outbound Transfer

or
if you have previously set up Outbound Transfer press

CHNG

.

4 Press PHONE

to select an external phone as the destination.

5 Enter the destination phone number and press OK

6 Press OK

or £ to accept the destination number,

represented by <x>
or
press ADD

or ¤ to add special characters. For information,

see “Adding special characters to a destination number” on

page 83.

After you add special characters, press OK

or £ to accept

the destination number.

or £.

Transfer: off
CHNG

QUIT

Transfer: on
CHNG QUIT

7 Press CHNG

8 Press QUIT

or ⁄ to turn Outbound Transfer on.

or •.

9 Press ® to end the session.

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86 Chapter 9 Transferring calls

To set up Outbound Transfer to an extension

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 If you use the CallPilot interface:

• Press °‚ to open the Mailbox Options

• Press ·to open the Outbound Transfer menu

•Go to step 3

If you use the Norstar Voice Mail interface:

Outbound xfr
ADMIN SELECT

Ext:
RETRY OK

Accept<x>
RETRY OK

Transfer: off
CHNG

QUIT

Transfer: on
CHNG QUIT

• Press ADMIN

or °

• Press ° to open the Outbound Transfer menu

•Go to step 3

3 Press ADMIN

4 Enter the destination extension and press OK

5 Press OK

or ⁄ to set up Outbound Transfer.

or £.

or £ to accept the number.

The <x> represents the extension.

6 Press CHNG

7 Press QUIT

or ⁄ to turn Outbound Transfer on.

or •.

8 Press ® to end the session.

NN40170-100NN40170-100

Turning Outbound Transfer on or off

You can turn Outbound Transfer on or off at any time after you set it up. Turning Outbound
Transfer off does not affect any of its assigned parameters.

To turn Outbound Transfer on or off

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

2 If you use the CallPilot interface:

• Press °‚ to open the Mailbox Options

• Press ·

•Go to step 3

If you use the Norstar Voice Mail interface:

Chapter 9 Transferring calls 87

Outbound xfr
ADMIN SELECT

Transfer: off
CHNG

QUIT

Transfer: on
CHNG QUIT

• Press ADMIN

or °

• Press ° to open the Outbound Transfer menu

•Go to step 3

3 Press SELECT

4 Press CHNG

Press CHNG

5 Press QUIT

or ¤ to access Outbound Transfer.

or ⁄ to turn Outbound Transfer on.
again to turn Outbound Transfer off.

or •.

6 Press ® to end the session.

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88 Chapter 9 Transferring calls

Optimizing Outbound Transfer

When CallPilot transfers a call to an external telephone number using Outbound Transfer, two
lines are used. An incoming line connects a caller to a mailbox and an outgoing line transfers a
caller to an Outbound Transfer telephone number. Both lines remain in use while the caller
connects to the Outbound Transfer telephone number.

To optimize the use of CallPilot lines, the Outbound Transfer call to an external telephone number
can transfer to the incoming line to make the outgoing call. This type of transfer is called a Link
transfer.

Note: You can perform a Link transfer only if the CallPilot line is equipped with Link
transfer capability. The most common type of line that supports Link transfer is a
Centrex line. If Link transfer is programmed for an Outbound Transfer and your
CallPilot lines do not support this feature, the caller is disconnected. Ask your System
Administrator before programming a Link transfer.

To perform a Link transfer with Outbound Transfer you must add £ before the Outbound
Transfer telephone number.

For example, the telephone number looks like:

£fififi⁄¤‹›

where:

• £ instructs CallPilot to use the incoming line to perform the transfer

• fififi⁄¤‹› is the telephone number dialed

Programming Outbound Transfer when CallPilot is behind a PBX

If you have CallPilot installed behind a PBX and you want to access an outside line and recognize
dial tone, enter:

·£›¤fififi⁄¤‹›

where:

• · accesses an outside line

• £ specifies the next digits are special characters

• › recognizes dial tone

• ¤ specifies that the next digits are the numbers to be dialed

• fififi⁄¤‹› is the telephone number dialed

After you enter this dialing sequence, the display shows:

9D5551234
ADD OK

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Chapter 10

Off-premise Message Notification

This chapter describes how to set up and change Off-premise Message Notification and explains:

• About Off-premise Message Notification

• Setting up Off-premise Message Notification

• Changing Off-premise Message Notification

• Deleting a destination number

• Adding a destination number

• Turning Off-premise Message Notification on or off

About Off-premise Message Notification

You can program CallPilot to call you at a phone number, an extension, or a pager when you have
a message. Your System Administrator enables Off-premise Message Notification.

89

If you program CallPilot to call you at a phone, you are prompted to enter your password before
you can listen to your messages.

You can receive notification of a message at a maximum of five different destination numbers.
When the number of retry attempts is reached for each destination number, the next number in the
series is called. For example, CallPilot can contact your car phone number first to let you know
you have a message. If there is no answer, the call rings at your home number. If there is still no
answer, the call rings at your pager number, and so on. The number of retry attempts is assigned by
your System Administrator.

If the destination type is a telephone or extension, you must assign start and stop times. The start
and stop times apply to all five notification numbers. You do not assign start and stop times if the
destination is a pager.

Off-premise Message Notification begins at the start time. Set the start time for the time you are at
the destination phone number, so you are there to receive your calls.

A person who receives an Off-premise Message Notification call can cancel Off-premise Message
Notification to their destination number. This is useful if a destination is incorrectly programmed
and the wrong person receives the calls.

The recipient of an Off-premise Message Notification call hears the following voice prompt:
“Message for (name of mailbox owner). To log on press ⁄. If you have received this call by
mistake, please press ¤.”

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Off-premise Message Notification parameters

You can set up the parameters for Off-premise Message Notification from any tone dial phone.

The parameters are:

• destination type (phone, extension or pager)

• destination number (phone, extension or pager)

• time range for receiving calls at phone numbers or extensions. Pagers are notified any time
there is a qualifying message.

• types of message you want to receive (all new messages or just urgent messages)

Note: The restrictions that apply to your phone line also apply to Off-premise Message
Notification numbers. For example, if you cannot dial long distance phone numbers
from your phone, you cannot have a long distance Off-premise Message Notification
destination number.

Setting up Off-premise Message Notification

Follow these instructions if you are setting up Off-premise Message Notification for the first time.
If you have already set up Off-premise Message Notification, see the section “Changing

Off-premise Message Notification” on page 99.

To set up Off-premise Message Notification to see

a phone number page 90

an extension page 93

a pager page 95

To set up Off-premise Message Notification to a phone number

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

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Chapter 10 Off-premise Message Notification 91

2 If you use the CallPilot interface:

• Press °fi to open the Mailbox Tools

• Press NOTIF

or ¤ to open the Off-premise Message

Notification menu

•Go to step 3

If you use the Norstar Voice Mail interface:

Msg notify
ADMIN

SELECT

Destination:
PHONE

EXT PAGER

Ph:
RETRY OK

<x>
ADD OK

• Press ADMIN

or °

• Press fl to open the Off-premise Message Notification

menu

•Go to step 3

3 Press ADMIN

or ⁄ to set up Off-premise Message

Notification.

4 Press PHONE

5 Enter the destination phone number and press OK

or ⁄ to choose a phone number destination.

or £.

The destination phone number is a maximum of 30 digits.

6 Press OK

or £ to accept the destination phone number

represented by <x>
or
press ADD

or ¤ to add special characters and use your

dialpad or follow the voice prompts to add characters.
See “Adding special characters to a destination number”

on page 83.

After you add special characters, press OK

or £ to accept

the destination number.

Start hhmm:
RETRY OK

<start time>
RETRY AM PM

<start time>
RETRY OK

7 Enter the start time for Off-premise Message Notification.

This is a four-digit field. You must precede a single-digit
hour and minute with a zero.

8 Press AM

or ⁄

or
PressPM

9 Press OK

or ¤.

or £ to accept the start time.

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92 Chapter 10 Off-premise Message Notification

Stop hhmm:
RETRY OK

<stop time>
RETRY AM PM

<stop time>
RETRY OK

More dest?
YES NO

Start:<start time>
CHNG NEXT

Stop:<stop time>
CHNG NEXT

10 Enter the time when Off-premise Message Notification is

to stop. This is a four-digit field. You must precede a
single-digit hour and minute with a zero.

11 Press AM or ⁄

or
Press PM

12 Press OK

13 Press YES

or ¤.

or £ to accept the stop time.

or ⁄ if you want to set up another destination

number
or
press NO

or £ if you do not want to set up another

destination number.

14 Press NEXT

or £ to accept the start time that you entered

or
press CHNG

15 Press NEXT

or ⁄ to change the start time.

or £ to accept the stop time that you entered

or
press CHNG

or ⁄ to change the stop time.

Msg type: new
CHNG OK

Msg notify
ADMIN SELECT

16 Press OK

or £ if you want to be notified when you receive

a new message
or
press CHNG

or ⁄ if you want to be notified only when you

receive an urgent message.

17 Press ® to end the session.

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Chapter 10 Off-premise Message Notification 93

To set up Off-premise Message Notification to an extension

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °fi to open the Mailbox Tools

• Press NOTIF
Notification menu

•Go to step 3

If you use the Norstar Voice Mail interface:

or ¤ to open the Off-premise Message

Msg notify
ADMIN SELECT

Destination:
PHONE EXT PAGER

Ext:
RETRY OK

Accept:<x>
RETRY OK

Start hhmm:
RETRY OK

<start time>
RETRY AM PM

• Press ADMIN

or °

• Press fl to open the Off-premise Message Notification
menu

•Go to step 3

3 Press ADMIN

or ⁄ to set up Off-premise Message

Notification.

4 Press EXT

5 Enter the destination number and press OK

6 Press OK

The

or ¤ to choose an extension as the destination.

or £.

or £ to accept the destination extension.

<x> represents the extension.

7 Enter the start time for Off-premise Message Notification.

This is a four-digit field. Any single-digit hour and minute
must be preceded by zero.

8 Press AM

or ⁄

or
Press PM

or ¤.

<start time>
RETRY OK

Stop hhmm:
RETRY OK

9 Press OK

or £ to accept the start time.

10 Enter the time when Off-premise Message Notification is

to stop. This is a four-digit field. You must precede a
single-digit hour and minute with a zero.

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94 Chapter 10 Off-premise Message Notification

<stop time>
RETRY AM PM

<stop time>
RETRY OK

More dest?
YES NO

Start:<start time>
CHNG NEXT

Stop:<stop time>
CHNG NEXT

Msg type: new
CHNG OK

11 Press AM or ⁄

or
Press PM

12 Press OK

13 Press YES

or ¤.

or £ to accept the stop time.

or ⁄ if you want to set up another destination

number
or
press NO

or £ if you do not want to set up another

destination number.

14 Press NEXT

or £ to accept the start time that you entered

or
press CHNG

15 Press NEXT

or ⁄ to change the start time.

or £ to accept the stop time that you entered

or
press CHNG

16 Press OK

or ⁄ to change the stop time.

or £ if you want to be notified when you receive

a new message
or
press CHNG

or ⁄ if you want to be notified only when you

receive an urgent message.

Msg notify
ADMIN SELECT

17 Press ® to end the session.

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Chapter 10 Off-premise Message Notification 95

Setting up Off-premise Message Notification to a pager number

Example of a destination pager number

If you are assigning a pager destination number from behind a PBX, remember to insert a ·
(depending on your system) before the £ to access an outside line.

There is a combined limit of 30 characters for the pager phone number and the pager message.

For example, to reach your pager, enter:

£›¤fififi⁄¤‹›£‹

where:

• £ specifies the next digits are special characters

• › recognizes dial tone

• ¤ specifies that the next digits are the numbers to be dialed

• fififi⁄¤‹› is the pager phone number dialed

• ‹ inserts a timed pause

Depending on the company supplying your paging service, the programming sequence can vary.
For more information about setting the destination phone number parameters for your pager,
contact your pager company.

To set up Off-premise Message Notification to a pager

1 Press ·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °fi to open the Mailbox Tools

or ¤ to open the Off-premise Message

or °

or ⁄ to set up Off-premise Message

Msg notify
ADMIN

SELECT

• Press NOTIF
Notification menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

• Press fl to open the Off-premise Message Notification
menu

•Go to step 3

3 Press ADMIN

Notification.

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96 Chapter 10 Off-premise Message Notification

Destination:
PHONE EXT PAGER

Pager:
RETRY OK

<x>
ADD OK

Show:<xxxx>
CHNG NEXT

4 Press PAGER or ‹ to select a pager number destination.

5 Enter the destination pager number and press OK

6 Press OK

or £ to accept the destination pager number

or £.

represented by <x>
or
press ADD

or ¤ to add special characters and use your

dialpad or follow the voice prompts to add characters.
See “Adding special characters to a destination number”

on page 83.

After you add special characters, press OK

7 Press NEXT

or £ to accept the default pager message

or £.

represented by <xxxx>. The default pager message that
CallPilot sends is the CallPilot extension. This is the
sequence of digits that is sent after the pager service is
dialed, to notify you of who is paging you
or
press CHNG

or ⁄ to change the pager message.

The combined limit is 30 characters for the pager phone
number and the pager message.

More dest?
YES NO

Msg type: new
CHNG OK

Msg notify
ADMIN SELECT

8 Press YES

or ⁄ if you want to set up another destination

number
or
press NO

or £ if you do not want to set up another

destination number.

9 Press OK

or £ to be notified when you receive a new

message
or
press CHNG

or ⁄ to change the message type to be notified

only when you receive an urgent message.

10 Press ® to end the session.

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Chapter 10 Off-premise Message Notification 97

To set up Off-premise Message Notification to more than one
destination

You can receive notification of a message at a maximum of five different destination numbers.
The following steps show you how to enter a phone number destination and then add a pager
destination for the first time.

Msg notify
ADMIN

SELECT

Destination:
PHONE

EXT PAGER

1 Press

·°⁄.

Follow the voice prompts or the display button options to
open your mailbox.

2 If you use the CallPilot interface:

• Press °fi to open the Mailbox Tools

• Press NOTIF

or ¤ to open the Off-premise Message

Notification menu

•Go to step 3

If you use the Norstar Voice Mail interface:

• Press ADMIN

or °

• Press fl to open the Off-premise Message Notification
menu

•Go to step 3

3 Press ADMIN

or ⁄ to set up Off-premise Message

Notification.

4 Press PHONE

or ⁄ to choose a destination phone number.

Ph:
RETRY OK

<x>
ADD OK

Start: hhmm:
RETRY OK

5 Enter the destination phone number and press OK

or £.

The destination phone number cannot be longer than 30
digits.

6 Press OK

or £ to accept the destination phone number,

represented by <x>
or
press ADD

or ¤ to add special characters and use your

dialpad or follow the voice prompts to add characters. See

“Adding special characters to a destination number” on
page 83.

7 Enter the start time for Off-premise Message Notification.

This is a four-digit field. You must precede a single-digit
hour and minute with a zero.

CallPilot Reference Guide

98 Chapter 10 Off-premise Message Notification

<start time>
RETRY AM PM

<start time>
RETRY OK

Stop hhmm:
RETRY OK

<stop time>
RETRY AM PM

<stop time>
RETRY OK

More dest?
YES

NO

Notify2: none
SETUP

NEXT

8 Press AM or ⁄

or
Press PM

9 Press OK

or ¤.

or £ to accept the start time.

10 Enter the time when Off-premise Message Notification is

to stop. This is a four-digit field. You must precede a
single-digit hour and minute with a zero.

11 Press AM

or ⁄

or
Press PM

12 Press OK

13 Press YES

14 Press SETUP

or ¤.

or £ to accept the stop time.

or ⁄ to set up another destination number.

to set up another destination number.

Destination:
PHONE EXT PAGER

Pager:
RETRY OK

<xxxx>
ADD OK

Show<xxxx>
CHNG NEXT

15 Press PAGER

16 Enter the destination pager number and press OK

17 Press OK

or ‹ to select a pager number destination.

or £.

or £ to accept the destination pager number

represented by <x>
or
press ADD

or ¤ to add special characters and use your

dialpad or follow the voice prompts to add characters. See

“Adding special characters to a destination number” on
page 83.

After you add special characters, press OK

18 Press NEXT

or £ to accept the default pager message

or £.

represented by <xxxx>. The default pager message that
CallPilot sends is the CallPilot extension. This is the
sequence of digits that is sent after the pager service is
dialed, to notify you of who is paging you
or
press CHNG

or ⁄ to change the pager message.

The combined limit is 30 characters for the pager phone
number and the pager message.

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Chapter 10 Off-premise Message Notification 99

Notify2: pager
CHNG OTHR NEXT

Notify 3: none
SETUP NEXT

Start:<start time>
CHNG NEXT

Stop:<stop time>
CHNG NEXT

Msg type: new
CHNG OK

Msg notify
ADMIN SELECT

19 The display shows that the second destination is a pager.

Press NEXT

20 Press NEXT

21 Press NEXT

or £ to continue.

or £ to continue.

or £ to accept the start time that you entered

or
press CHNG

22 Press NEXT

or ⁄ to change the start time.

or £ to accept the stop time that you entered

or
press CHNG

23 Press OK

or ⁄ to change the stop time.

or £ to be notified when you receive a new

message
or
press CHNG

or ⁄ to be notified only when you receive an

urgent message.

24 Press ® to end the session.

Changing Off-premise Message Notification

You can change the parameters and destinations for Off-Premise Message Notification. Refer to

“Off-premise Message Notification parameters” on page 90 for more information about

parameters.

If you want to change the time or message type parameters, use the procedure “To change the time

range or type of message parameters” on page 99

If you want to change the destination type see the procedure for the destination type.

To change the destination type see

from a phone to an extension, pager or another phone number page 101

from a pager to an extension or phone page 103

from a phone or extension to a pager page 104

To change the time range or type of message parameters

1 Press ·°⁄.

Follow the voice prompts or the display button options on
your telephone to open your mailbox.

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100 Chapter 10 Off-premise Message Notification

2 If you use the CallPilot interface:

• Press °fi to open the Mailbox Tools

• Press NOTIF
Notification menu

•Go to step 3

If you use the Norstar Voice Mail interface:

or ¤ to open the Off-premise Message

Msg notify
ADMIN

SELECT

Notify:<x>
CHNG NEXT

More dest?
YES NO

Start:<start time>
CHNG NEXT

Stop:<stop time>
CHNG NEXT

• Press ADMIN

or °

• Press fl to open the Off-premise Message Notification
menu

•Go to step 3

3 Press ADMIN

or ⁄ to set up Off-premise Message

Notification.

4 Press NEXT

.
If you want to change the destination type see “To change

the destination type” on page 99 for the appropriate

procedure.

5 Press NO

6 Press CHNG

or £ to continue.

or ⁄ to change the start time
or
press NEXT

7 Press CHNG

or £ to accept the start time.

or ⁄ to change the stop time
or
press NEXT

or £ to accept the stop time.

Msg type: new
CHNG OK

Msg notify
ADMIN SELECT

NN40170-100NN40170-100

8 Press CHNG

Press OK

or ⁄ to change the message type to urgent.

or £ to accept the new default message. You

can choose to be notified of all new messages or urgent
messages only.
Change the message type to urgent to be notified only
when you receive an urgent message.

9 Press ® to end the session.