Avaya CALLMASTER V User Manual

CALLMASTER® V Telephone Console

User’s Guide

Contents

The CALLMASTER V Telephone Console

The CALLMASTER V Telephone Console. . . . . . . . . . . . . . .

The CALLMASTER V Telephone ConsoleThe CALLMASTER V Telephone Console

Headset Connections with the CALLMASTER V

Headset Connections with the CALLMASTER V. . . . . . . . .

Headset Connections with the CALLMASTER VHeadset Connections with the CALLMASTER V
The CALLMASTER V Recorder Interface

The CALLMASTER V Recorder Interface. . . . . . . . . . . . . .

The CALLMASTER V Recorder InterfaceThe CALLMASTER V Recorder Interface
The Softkeys

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The SoftkeysThe Softkeys

Call-Handling Features

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call-Handling FeaturesCall-Handling Features
Getting Messages

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting MessagesGetting Messages
Selecting a Personalized Ring

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .

Selecting a Personalized RingSelecting a Personalized Ring
Voice and Display Features

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . .

Voice and Display FeaturesVoice and Display Features
Operating Range Requirements

Operating Range Requirements . . . . . . . . . . . . . . . . . . . . .

Operating Range RequirementsOperating Range Requirements

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3333

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .4444

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7777

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . .8888

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .8888

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . .9999

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . .1111

. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .

. . . . . . . . .2222

. . . . . . . . .. . . . . . . . .

. . . . . . . . . . . . . .3333

. . . . . . . . . . . . . .. . . . . . . . . . . . . .

Telephone Installation

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Telephone InstallationTelephone Installation

Important Safety Warnings for Installation

Important Safety Warnings for Installation . . . . . . . . . . .

Important Safety Warnings for InstallationImportant Safety Warnings for Installation
Desktop Installation

Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . .

Desktop InstallationDesktop Installation
Wall Installation

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wall InstallationWall Installation
Installing the Designation Card

Installing the Designation Card . . . . . . . . . . . . . . . . . . .

Installing the Designation CardInstalling the Designation Card

Orderable Cards and Equipment

Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . .

Orderable Cards and EquipmentOrderable Cards and Equipment

© 2000 Avaya Inc., All Rights Reserved, Printed in USA

© 2000 Avaya Inc., All Ri ghts Res er ve d, Pr int ed in U S A

© 2000 Avaya Inc., All Ri ghts Res er ve d, Pr int ed in U S A© 2000 Avaya Inc., All Rights Reserved, Printed in USA

. . . . . . . . . . . . . . . . . . . . . . . . . . . .9999

. . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . .10

. . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . .11

. . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . .13

. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . .14

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . .

555-233-735
Comcode 108742933
Issue 2
February 2000

10

1010
11

1111
12

1212
13

1313
14

1414

NOTICE

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections t o the information co ntained in this do cu me nt may be inc orpor ate d
into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Avaya Publications Center

2855 N. Franklin Road,
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: [phone] International Fax: [phone]

Order: Document No. 555-233-735

Issue 2, February 2000

HEARING AID COMPATIBILITY

Indianapolis, IN 46219

The CALLMASTER V telephone console is Hearing Aid Compatible (HAC)
when used with HAC headsets, and thus all units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are respon si b le for the secu rity of your system. Luc en t Techn olo gi es doe s
not warran t that this product is imm une from or will pre v ent unauthorize d use of
common-carrier telecommunication services or facilities accessed through or
connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent
Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

FCC REGULATIONS

The FCC requi res us t o prov ide the followi ng w arning for Clas s B resi dential

installations.

WARNING: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate r adio frequen cy energ y and, if not ins talled and used in accordance
with the instructions, may cause harmful interference to radio and television
communicati on s . However, there is no guarantee that inte rfere nc e will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antennae.

• Increase the separation between the equipment and receiver.

• Connect the equipmen t into an o utlet on a c ircuit di fferent from that to w hich

the receiver is connected.

• Consult the dealer or an experienced radio/tv technician for help.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electrom agnetic Compatib ility Directiv e (89/336/EEC) and the
Low Voltage Directive (73/23/EEC).

Disclaimer

Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed to
Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books pub lis he d prior to 1 /1/2001, which may retain their original Lucent titles.

Av aya Inc. formed as a result of Luc entís planne d restructu ring, de signs b uilds
and delivers voice, converged voice and data, messaging, customer
relationship management, multi-service networking and structured cabling
products and services. Avaya Labs is the research and development arm for
the company.

IMPORTANT USER SAFETY INSTRU CTIONS

The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.

Please read ca refu lly th e h elpful tips listed below an d o n the ne xt pag e. These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.

!

CAUTION:

This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environm ent could result in an electrical sho rt
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC power used in thes e ap pli ca tions ma y c rea te a
safety hazard by placing a direct short circuit across the telephone
wiring.

Use

When using y our tel ephone , the follo wi ng safet y precauti ons sho uld alw ays be
followed to reduce the risk of fire, electric shock, and injury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you
accidentally d r op t he t ele phone into wate r, do not retrieve it until y o u h ave
first unplugg ed the li ne cord from the m od ula r wall jac k. Then, call service
personnel to ask about a replacement.

• Av oid using the tel ephone during electrical storms in your immedia te area.

There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is imposs ible.

• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy conc entrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:

– If liquid has been spilled into the telephone.
– If the telephone has been exposed to rain or water.
– If the telephone has been dropped or the housing has been

damaged.

– If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you se e this wa rning symbol on the pro duct, refer
to this instructions booklet packed with the product for

!

more information before proc eeding.

The CALLMASTER V Telephone Console

The CALLMASTER® V telephone has b een spec ially de signed fo r use with th e
Automatic Call Distribution (ACD) system and the many features of the
DEFINITY
Communications System Generic 1, Generic 2, and Generic 3. This

telephone is designed to be used with a headset in a 2-wire environment.
Note: Power for the CALLMASTERV telephone, including the headset,

The CALLMASTER V also has a built-in Reco rder Interface which allows you
to connect the tel ephone to a recording dev ice s o th at you can rec ord a ll voice
interactions. For more information about this interface, see “The
CALLMASTER V Recorder Interface” on page 3.

Note: The tape recorder used with the CALLMASTER V telephone must be

Figure 1 below shows a front view of the CALLMASTER V telephone. The
features of the telephone are explained after the figure.

Note: For a rear view of the telephone, see Figure 4 on page 9.

®

Enterprise Communications Server (ECS) and the DEFINITY

comes from the DEFINITY switch through the 2-wire DCP line.

purchased by the user; it is not provided with the telephone.

®

1

2
3

4
5

6

7

CALLMASTER V

8

Menu Exit Prev Next

Speaker

Mute Hold

Transfer

Redial

1

GHI

4

PQRS

7

*

Conf

Test

Ring

DEF

ABC

3

2

MNOJKL

56

TUV

WXYZ

8

9

O#

Volume

Tel #

FIGURE 1 The CALLMASTER V Telephone Console, Front View

9

10
11
12

13
14

1

The following features correspond to the numbers in Figure 1.

1) Telephone Notepad 8) Volume control button

2) Mute (or ) button 9) Display

3) Speaker (or ) button 10) Softkeys

4) Transfer/Test (or ) button 11) Display control buttons

5) Redial (or ) button 12) Hold (or ) button

6) Conf/Ring (or ) button 13) Call appearance /feature buttons
(See Note immediately below)

7) Dial pad 14) Message light – labeled

Note: Two feature buttons must be administered in the following ways:

• One of the feature buttons must be designated as the
Headset On/Off button;

• The Release feature must be administered on a second feature
button.

Headset Connections with the CALLMASTER V

The headset connection for the CALLMASTER V consists of a headpiece
(shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown
as 2).

Note: Your system manager MUST administer a button on your

Headset On/Off

set. Use this button to turn your headset on and off. For instructions for
using this feature button, see “Headset On/Off” in the section titled

Call-Handling Features.

1

2

FIGURE 2 The Headset Connected to O ne o f the He ads et Ja cks (shown

as 3) on the CALLMASTER V Telephone

3

2