Avaya Call Detail Recording BCM User Manual

BCM Rls 6.0

Call Detail Recording

Task Based Guide

Call Detail Recording

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Downloading documents

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Contact Avaya Support

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be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Call Detail Recording ........................................................ 5

Overview .......................................................................................... 5

Required Information ....................................................................... 5

Supported Operating Systems ........................................................................... 5

Flow Chart ....................................................................................... 6

CDR Client Installation ..................................................................... 7

Creating a User Account on the BCM................................................................ 7

Installing the CDR Client .................................................................................. 14

Starting the CDR Client ................................................................................... 22

Digit Suppression ........................................................................... 25

Data File Push Transfer ................................................................. 26

Features of Data File Transfer ......................................................................... 26

Central Server Requirements .......................................................................... 27

Scheduling the Transfer of Call Detail Recording Information ........................ 27

Immediate Data File Transfer .......................................................................... 35

Data File Pull Transfer ................................................................ ... 36

Setting Up the Call Detail Recording User Account ........................................ 36

Setting the Data Transfer Type to Pull............................................................. 36

Configuring the Central Client: CDR Pull Client .............................................. 37

Call Detail Recording Field Descriptions ........................................ 42

Avaya Documentation Links .......................................... 45

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Overview

This document details how to obtain call information using the various Call Detail Recording (CDR) methods supported by the BCM. Call Detail Recording is an application that records live call activity, i.e. call information such as dialled digits and call duration can be viewed.

There are 3 methods of obtaining call information using Call Detail Recording:

 CDR Client – an application that is installed on a PC, and runs in real

time. As soon as a call is completed, the information is sent from the BCM to the CDR client.

 Push – the BCM sends CDR information to a specified destination,

typically a folder on a FTP server. Generally, 3rd party reporting software would use this information for meaningful reporting.

 Pull – In this mode, an application would request CDR files from the

BCM at specified frequencies and durations. Again, the CDR files could be used by 3rd party applications to produce meaningful reports.

For engineer purposes, CDR is a useful tool to troubleshoot dialled-digit inconsistencies, and diagnose call-path problems.

Required Information

Before commencing configuration, certain CDR related information is required concerning the BCM and the method of CDR transfer.

 Determine the method by which CDR information will be obtained.  BCM IP Address.  BCM user account details (must have CDR privileges).  FTP server/folder details if using the CDR Push method.

Supported Operating Systems

The Call Detail Reporting Application is supported on the following Operating Systems:

 Windows XP Professional SP3  Windows Vista Business, Ultimate, Enterprise SP2 32/64 bit  Windows 7 Professional, Ultimate, Enterprise 32/64 bit  Windows Server 2003 Standard and Enterprise SP2  Windows Server 2008 Standard and Enterprise SP2  Windows Server 2008 R2 Enterprise 64 bit  Windows Small Business Server R2

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What will be the method of CDR information transfer?

Real time using the CDR Client Application

Refer to the Data File Push Transfer section of this guide.

Automatically send the data to a remote site

Refer to the CDR Client Installation section of this guide

Refer to the Data File Pull Transfer section of this guide.

Allow an application to remotely request the data

Flow Chart

The flow chart below describes the Call Detail Recording installation procedure.

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CDR Client Installation

The installation and configuration of CDR is in 3 steps:

1. Creating a User Account on the BCM for the Client PC.

2. Installing the CDR Client Application.

3. Starting the CDR Client.

Note: Ensure that there is an account configured that has CDR Privileges. The default nnadmin account will function with CDR. If you do not wish to use this account in relation to CDR; the following steps explain how to create a User Account with CDR Privileges.

Creating a User Account on the BCM

An account must be created on the BCM to allow CDR access to the required data from the client PC.

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

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2. Alternatively, double-click on the Business Element Manager desktop icon.

3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

Call Detail Recording

7. You will be presented with the Element Manager interface.

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8. Open the Administrator Access folder and select Accounts and Privileges.

9. Then click the View by Accounts tab. You will be presented with a list of accounts. Select the Add button.

10. The Add Account window will be displayed.

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Note: These account details will have to be entered in the CDR application.

11. Enter the account details and click OK. (For CDR the Telset User details and Call Back details do not have to be entered).

Note: You may have to check the BCM’s password policy settings to

ensure that the account details to be added satisfy these policies. Refer to the User Management Guide for more information.

12. You will be prompted to confirm the password. Confirm the password and click OK.

13. You will be presented with the Add Account window, click OK.

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14. The account will be added to the accounts table. Under the Details for Accounts section of the screen, click the Group Membership tab.

15. The account you created will need to be assigned to the CDR Group.

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16. Click on the Add button.

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17. Select the CDR Application group and click OK.

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18. The CDR Application group will be added to the Account is Member of Groups list. The account details (User ID and Password) just created can be entered in the CDR application.

Installing the CDR Client

1. Open Internet Explorer.In the address field type (replacing the relevant part with your BCM IP address): http://<bcm ip address>/

2. Click on Go, or press Return on your keyboard.

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