Avaya Call Center SUOG User Manual
Reporting for Call Center SUOG 2003 server
compatibility - Addendum
Required Settings in IIS 6 for RCC 3.6, RCC 3.7 and RCC
on CallPilot 3.0
davidmckay@iteluk.com
© 15-03-2005
Issue 01 (05)
able of Contents
T
Table of Contents
Change History...................................................................................1
How to use this guide ........................................................................2
What this document provides ................................................................................. 2
How this guide is organized ................................................................................... 2
Introduction ........................................................................................3
Internet Information Services 6 .............................................................................. 3
Compatibility Testing Statement............................................................................. 3
RCC CP3 Stream .............................................................................................. 3
RCC BCM 3.6 Stream ....................................................................................... 3
RCC BCM 3.7 Stream ....................................................................................... 3
Required Changes.................................................................................................. 3
Required Changes..............................................................................4
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IIS 6 Settings .......................................................................................................... 4
Change 1: Enable Active Server Pages............................................................ 4
Change 2: Allow IIS 6 to see the Path to the RCC Folder ............................... 4
Change 3: Allow RCC to access its .dat data files ............................................ 7
Change 4: Create a new Application pool and add RCC to it ........................... 8
Upgrading Reporting for Call Center..............................................11
Allow IIS 6 to see the Path to the RCC Folder ..................................................... 11
References........................................................................................12
Index..................................................................................................13
Issue 01 (05) Reporting for Call Center SUOG 2003 server compatibility - Addendum
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able of Figures
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Table of Figures
Figure 1: IIS Main Window with Web Service Extensions Highlighted.......................................................................4
Figure 2: IIS Manager with the RCC Folder highlighted ..............................................................................................5
Figure 3: RCC Properties Page......................................................................................................................................5
Figure 4: Application Configuration Window...............................................................................................................6
Figure 5: Options Page with the Enable parent paths option selected ...........................................................................6
Figure 6: IIS Manager with the Local Computer entry highlighted...............................................................................7
Figure 7: Local Computer properties page showing the Mime Types button................................................................7
Figure 8: Mime Types Window.....................................................................................................................................8
Figure 9: New Mime Type settings ...............................................................................................................................8
Figure 10: Configuring Application Pool......................................................................................................................9
Figure 11: Application Pool Identity .............................................................................................................................9
Figure 12: RCC Website Properties.............................................................................................................................10
Figure 13: RCC Properties - Application Pool............................................................................................................10
Reporting for Call Center SUOG 2003 server compatibility - Addendum Issue 01 (05)
Change History
Issue 01 (04) – 13-March-2005
1. First circulated release.
Issue 01 (05) – 15-March-2005
1. Title changed.
2. Front Page changed (logo etc)
hange History 1
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Issue 01 (05) Reporting for Call Center SUOG 2003 server compatibility - Addendum
ow To Use This Guide 2
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How to use this guide
1
What this document provides
This guide is designed to describe the changes that must be made to Microsoft Internet
Information Services version 6 in order to operate with Reporting for Call Center 3.6 and 3.7 and
Reporting for Call Center on CallPilot 3.0.
This chapter tells you what to expect as you read this guide and how information in this guide is
presented.
How this guide is organized
The Reporting for Call Center SUOG 2003 server compatibility - Addendum guide is organized
according to the following chapters:
How to use this guide Provides a brief overview identifying the organization of
this guide.
Introduction Gives a short introduction to the changes that must be
made to IIS 6.
Required Changes Describes the changes that must be performed in order to
allow Reporting for Call Center to operate with IIS 6.
References List of documents referred to within the body of this
document.
Index A cross-reference of terms used within this document.
Reporting for Call Center SUOG 2003 server compatibility - Addendum Issue 01 (05)
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