Avaya C460 SMON User Manual

Avaya C460 SMON

User Guide

August 2003

Avaya C460 SMON 5.2 User Guide

The products, specifications, and other technical information regarding the products contained in this document are subject to change without notice. All information in this document is believed to be accurate and reliable, but is presented without warranty of any kind, express or implied, and users must take full responsibility for their application of any products specified in this document. Avaya disclaims responsibility for errors which may appear in this document, and it reserves the right, in its sole discretion and without notice, to make substitutions and modifications in the products and practices described in this document.

Avaya™, Cajun™, P550™, LANstack™, CajunView™, and SMON™ are trademarks of Avaya Inc.

© 2003 Avaya Inc. All rights reserved. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Release 3.003

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

The Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Organization of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Chapter 1 — SMON Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is RMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Overview of SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SMON Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Device SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Switch Statistics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Port Statistics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Extended Port Statistics Overview . . . . . . . . . . . . . . . . . . . . . . . .6

VLAN Statistics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Alarms and Events Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .7

AnyLayer SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Protocol Distribution Overview . . . . . . . . . . . . . . . . . . . . . . . . . .9

DSCP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter 2 — Using the Device SMON . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing Avaya C460 SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

The Device SMON User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Application Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Device SMON Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Working with Device SMON Tools . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mouse Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Using Dialog Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Managing Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

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Table of Contents

Chapter 3 — Using Switch Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing the Switch Statistics Window . . . . . . . . . . . . . . . . . . . . . .17

Viewing the Switch Statistics Gauges and Pie Charts . . . . . . . . . . . .18

Viewing the Switch Statistics Traffic Graph . . . . . . . . . . . . . . . . . . .19

Chapter 4 — Using Port Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessing the Port Statistics Window . . . . . . . . . . . . . . . . . . . . . . . .21

Using The Port Statistics Window . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Viewing Packet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing Bandwidth Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .24

Viewing Utilization Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Selecting Ports to Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Sorting the Port Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Chapter 5 — Using Extended Port Statistics . . . . . . . . . . . . . . . . . . . 31

Accessing the Extended Port Statistics Window . . . . . . . . . . . . . . . .31

Viewing Pie Charts in the Extended Port Statistics Window . . . . . .32

Viewing the Traffic Graph in the Extended Port Statistics Window .34

Chapter 6 — Using VLAN Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Accessing VLAN Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the VLAN Statistics Window . . . . . . . . . . . . . . . . . . . . . . . . . .38

Viewing VLAN Packet Statistics . . . . . . . . . . . . . . . . . . . . . . . . .39

Viewing VLAN Bandwidth Statistics . . . . . . . . . . . . . . . . . . . . .40

Selecting VLANs to Display . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Sorting the VLAN Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Chapter 7 — Using Alarms and Events . . . . . . . . . . . . . . . . . . . . . . . 44

Using the Alarms and Events Tool . . . . . . . . . . . . . . . . . . . . . . . . . .44

Alarms Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Alarms Table Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Editing Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Alarm Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Overview of the Alarm Wizard . . . . . . . . . . . . . . . . . . . . . . . . .49

Activating the Alarm Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Alarm Wizard Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Device Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

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Table of Contents

Chapter 8 — Using AnyLayer SMON . . . . . . . . . . . . . . . . . . . . . . . . . 59

Accessing AnyLayer SMON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

The AnyLayer SMON User Interface . . . . . . . . . . . . . . . . . . . . . . . .60

Application Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

AnyLayer SMON Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Tool Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Dialog Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Chapter 9 — Using Protocol Distribution and DSCP Statistics . . . . . 64

Using the Protocol Distribution Tool . . . . . . . . . . . . . . . . . . . . . . . .64

Selecting Protocols to Display . . . . . . . . . . . . . . . . . . . . . . . . . .65

Protocol Distribution Window . . . . . . . . . . . . . . . . . . . . . . . . . .65

Using the Protocol Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Default and User Defined Protocols . . . . . . . . . . . . . . . . . . . . . .67

TCP/UDP Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Using Protocol Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Viewing DSCP Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Appendix A — Using Avaya C460 SMON Dialog Boxes . . . . . . . . . . 74

Using the Options Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Switch Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Port/VLAN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Proto Dist/DSMON Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Using the Report Now Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . .81

Using the Auto Report Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . .82

Using the Find Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Finding a Port or LAG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Finding a VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Using the Define TopN Filter Dialog Box . . . . . . . . . . . . . . . . . . . . .86

Using the Find Top5 Peaks Dialog Box . . . . . . . . . . . . . . . . . . . . . . .87

Using the Sort Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Appendix B — Setting Up the SMON License . . . . . . . . . . . . . . . . . . 89

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Avaya C460 SMON User Guide v

Preface

Welcome to Avaya C460 SMON. This chapter provides an introduction to the structure and assumptions of the guide. It includes the following sections:

• The Purpose of This Guide

purpose of this guide.

• Who Should Use This Guide

audience of this guide.

• Organization of This Guide

covered in each chapter of this guide.

The Purpose of This Guide

This guide contains the information needed to operate the Avaya C460 SMON switch monitoring application efficiently and effectively.

The following table provides information about where to find documentation about Enterprise SMON and Device SMON for other devices.

Table 1. SMON Documentation

Application Document

Enterprise SMON

Device SMON for Avaya M770 and M-MLS Devices

Device SMON for Avaya P120 Devices

Device SMON for Avaya P130 Devices

Device SMON for Avaya P330 Devices

Device SMON for Avaya P580/P882 Devices

- A description of the intended

- A brief description of the subjects

Avaya MultiService SMON User Guide

Avaya M770 and M-MLS SMON User Guide

Avaya P120 SMON User Guide

Avaya P130 SMON User Guide

Avaya P330 SMON User Guide

Avaya P580/P882 SMON User Guide

Avaya C460 SMON User Guide vi

Who Should Use This Guide

This guide is intended for use by network managers familiar with network management and its fundamental concepts. It is assumed that the user has the basic responsibility for monitoring Avaya Technologies’ intelligent switching devices and the network traffic.

Organization of This Guide

This guide is structured to reflect the following conceptual divisions:

• Preface - This chapter describes the guide’s purpose, intended

audience, and organization.

Preface

• SMON Overview

RMON standard and Avaya Inc.’s SMON concepts and an introduction to the SMON tools.

• Using the Device SMON

Avaya C460 SMON and the Device SMON tools. It also describes the Device SMON user interface.

• Using Switch Statistics Statistics tool in detail, including sample screens and filtering options.

• Using Port Statistics tool in detail, including sample screens and filtering options.

• Using Extended Port Statistics Extended Port Statistics tool in detail, including sample screens and filtering options.

• Using VLAN Statistics Statistics tool in detail, including sample screens and filtering options.

• Using Alarms and Events Table and Alarm Wizard in detail.

- This chapter provides an overview of the

- This chapter describes how to launch

- This chapter describes the Switch

- This chapter describes the Port Statistics

- This chapter describes the

- This chapter describes the VLAN

- This chapter describes the Alarms

• Using AnyLayer SMON tools in detail.

• Using Protocol Distribution and DSCP Statistics chapter describes the Protocol Distribution and DSCP tools in detail.

Avaya C460 SMON User Guide vii

- This chapter describes the AnyLayer

- This

Preface

The following Appendices are included at the end of this guide:

• Using Avaya C460 SMON Dialog Boxes

- Dialog boxes that

appear in SMON tools.

• Setting Up the SMON License

- How to set up the SMON

license so that SMON will work with Avaya C460 Devices.

viii Avaya C460 SMON User Guide

SMON Overview

This chapter describes SMON, Avaya Inc.’s switched network monitoring system. This chapter includes the following sections:

• What is RMON

• What is SMON

• Overview of SMON

• Device SMON Tools

• AnyLayer SMON Tools

What is RMON

RMON is the internationally recognized and approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures consistency in the monitoring and display of statistics between different vendors.

RMON’s advanced remote networking capabilities provide the tools needed to monitor and analyze the behavior of segments on a network. In conjunction with an RMON agent, RMON gathers details and logical information about network status, performance, and users running applications on the network.

- A brief description of the RMON standard.

- A general description of SMON switch

monitoring technology.

- An introduction to SMON.

- The Device SMON tools and how they

function.

- The anylayer SMON tool and how

they function.

An RMON agent is a probe that collects information about segments, hosts, and traffic, and sends it to a management station.

The network administrator uses software tools to view the information collected by the RMON agent on the management station.

Avaya C460 SMON User Guide 1

Chapter 1

RMON has two levels:

• RMON I analyzes the MAC layer (Layer 2 in the OSI seven-layer

• RMON II analyzes the upper layers (Layers 3 and above).

RMON is an industry standard that Avaya Inc. and other companies have adopted in their network management applications. SMON takes the RMON standard and extends it to the switching environment.

What is SMON

SMON is an extension of the RMON standard. SMON adds to the monitoring capabilities of RMON in the following ways:

• It provides additional tools and features for monitoring in the

model).

switch environment.

• It provides a global view of traffic flow in a network with multiple switches.

Device SMON extends RMON I for the MAC layer, and AnyLayer SMON extends RMON II for the network layer and above. SMON monitoring collects and displays data in real-time.

Using SMON monitoring, you can get:

• A global view of traffic for all switches on the network.

• An overall view of traffic passing through a specific switch.

• Detailed data about the hosts transmitting packets through a switch.

• An analysis of traffic passing through each port connected to a switch.

• A view of traffic between various hosts connected to a switch.

2 Avaya C460 SMON User Guide

Overview of SMON

SMON is an RMON-compliant network management suite that implements the SMON extensions to RMON. SMON works with the other components of Avaya MultiService Network Manager to provide a full spectrum of in-depth monitoring of switch traffic and network performance.

SMON consists of a software console application on a workstation and remote monitoring probes in network devices that support SMON.

The SMON console communicates constantly with the SMON devices on your network. The console uses the SNMP protocol to gather information from the devices. SMON provides a suite of powerful graphic display tools to view this information.

SMON gives you detailed analysis of the traffic flow on your switched network, from a global view down to a specific host, and from total MAC layer traffic down to a specific application protocol - all in real-time.

SMON Overview

In addition, SMON allows you to set alarms based on traffic thresholds. When an alarm is triggered, a trap can be sent to the device’s manager, and the event that triggered the alarm can be entered in SMON’s Event Log.

This section describes the following topics:

SMON Devices

SMON provides monitoring capabilities for Avaya Inc.’s network devices that support the SMON extensions of the RMON standard.

For Avaya C460 Devices, SMON monitoring capabilities can be activated by purchasing an SMON license from Avaya Inc.

• SMON Devices

• Filtering Options

Avaya C460 SMON User Guide 3

Chapter 1

Filtering Options

SMON tools provide different methods of filtering the information displayed on the screen. These methods include:

• Specific Filtering

• TopN Filtering

Specific Filtering

To pN Filtering

Specific filtering options provide the ability to specify the switches, VLANs, ports, hosts, subnets, or protocols for which you want to view SMON information.

TopN filtering provides the ability to filter information based on the amount of a particular type of traffic being monitored. When using TopN filtering, specify the number of switches, VLANs, ports, hosts, subnets, or protocols for which you want to view SMON information. Then select a statistic which will be used as the basis for the filtering.

Using TopN filtering you can, for example, view information on only the top 5 most active ports, or on the 8 switches generating the most error traffic.

TopN filtering is powerful in that it allows you to focus on the information that is important to you. For information on implementing TopN filtering, refer to “Using the Define TopN Filter Dialog Box” on page 86

Device SMON Tools

The following sections describe the Device SMON tools for Avaya C460:

• Switch Statistics Overview detailed information on traffic passing through the switch fabric.

• Port Statistics Overview detailed information on port traffic to help determine the precise cause of a problem.

• Extended Port Statistics Overview provides detailed information on the types of traffic on a specific port.

• VLAN Statistics Overview detailed information on switch traffic associated with a VLAN.

• Alarms and Events Overview provides notification of user defined events that help monitor a rise or fall of the rate of specified packets on selected ports.

4 Avaya C460 SMON User Guide

- Describes how the C460 provides

- Describes how the C460

- Describes how the C460 provides

- Describes how the C460

Switch Statistics Overview

The Switch Statistics tool provides details of the traffic passing through the switch fabric and allows you to detect problems on the switch. Once a problem has been detected, you can use VLAN or Port Statistics to determine more precisely the cause of the problem.

The display includes two sections:

• Pie charts and gauges showing traffic breakdown.

• A traffic graph that describes the characteristics of the traffic passing through the device.

You can use the Switch Statistics tool for the following purposes:

• Gaining an overall view of the switched traffic over a specific time period. This can help in discovering problems and analyzing traffic trends.

SMON Overview

• Discovering whether the device is being utilized efficiently or not.

• Monitoring the load distribution among switches.

• Detecting a large number of broadcast messages sent. This indicates there may be a problem with a station on the network.

• Treating any variable with abnormal behavior as an issue that should be investigated further using other SMON tools.

In general, the Switch Statistics tool can help you spot problems that only become apparent from a high-level view over time. By periodically viewing Switch Statistics, you can detect normal and abnormal behavior of the specific switch configuration.

SMON collects and displays all information in real-time. In addition, information collected during a session can be saved in a report. For more information on using the Switch Statistics tool, refer to Chapter 3,

Switch Statistics.

Using

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Chapter 1

Port Statistics Overview

The Port Statistics tool measures the traffic travelling through each port on the selected device. For each port, SMON summarizes the traffic, such as packets into the device and packets from the device. You can sort the display by port name or by any of the packet types. You can see, for example, the ports generating the most errors.

If you notice that a particular port displays a disproportionate amount of errors, this may suggest that a device connected to the port is responsible for the problem.

You select the most active ports by using a rate base. SMON measures the rate base for all the ports to find the most active ports and then displays these ports and their statistics. This process is called Port TopN.

Using the Port Statistics tool in conjunction with VLAN Statistics and Switch Statistics makes it straightforward to discover the cause of a problem. For example, using Switch Statistics you may discover that there are too many errors on a specific switch. You could then use Port Statistics to help indicate the port from which the problem originates. For more information on using the Port Statistics tool, refer to Chapter 4,

Statistics.

Using Port

Extended Port Statistics Overview

The Extended Port Statistics tool measures the traffic travelling through a specific port. SMON shows details of the traffic on the port, including packet types and error types.

If you notice that a particular port displays a disproportionate amount of errors, Extended Port Statistics can help you identify the type of error occurring most often. This can help you pinpoint the cause of the problem. For more information on using the Extended Port Statistics tool, refer to Chapter 5,

Using Extended Port Statistics.

VLAN Statistics Overview

The VLAN Statistics tool measures the switched traffic travelling through VLANs on the selected switch. A VLAN consists of stations connected logically rather than physically. A VLAN can be used, for example, to distribute network resources by department, even if the department’s stations are not all located in the same area. Therefore, a VLAN can incorporate stations from different devices.

6 Avaya C460 SMON User Guide

By comparing the load of each VLAN you can discover which VLANs are:

• Utilizing their full capacity.

• Under capacity.

• Over-extended and probably causing a degradation in performance to the users.

VLAN Statistics represents the information as a horizontal bar chart. Using this tool in conjunction with Port Statistics and Switch Statistics makes it straightforward to discover the cause of a problem. For example, using VLAN Statistics you may discover that there are too many broadcast errors on a specific VLAN. You could then use Port Statistics to help indicate the port from which the problem originates. For more information on using the VLAN Statistics tool, refer to Chapter 6,

VLAN Statistics.

Alarms and Events Overview

SMON Overview

Using

The Alarms and Events tool reports when a specified counter on selected ports, or on a device, cross user defined thresholds. The Alarm Wizard provides a simple method for defining upper and lower thresholds of a counter on selected ports or on the device. This definition of the thresholds is an Alarm.

An event is the crossing of a defined threshold in the direction it was defined. For example, a Rising Event is when the rate of a specified counter on a selected port rises above the defined Rising (upper) Threshold. A Falling Event is when the rate of a specified counter on a selected port falls below the defined Falling (lower) Threshold.

Avaya C460 SMON User Guide 7

Chapter 1

The following figure shows the scheme used to generate events.

Figure 1-1. Events Overview

Counter

Rate

Rising Threshold

Falling Threshold

- Rising

Event

- Falling Event

Time

The first event is a Rising Event, caused by the counter rate rising above the Rising Threshold. The second event is a Falling Event, caused by the counter rate falling below the Falling Threshold. The third event is a Rising Event. Note, that although the rate falls below the Rising Threshold and then rises above it again, no event is generated. A new Rising Event can only be generated after the rate falls below the Falling Threshold. Similarly, after the fourth event, although the rate rises above the Falling Threshold and then falls below it again, no event is generated. A new Falling Event can only be generated after the rate rises above the Rising Threshold.

If you want to be informed of the rise or fall of the rate of a particular type of packet on a port, you could use the Alarm Wizard to define thresholds for the packet type on the port. You could then specify whether an event causes a trap to be sent to the device’s manager, or is listed in SMON’s Device Event Log, or both.

If you suspect a problem on a port, you can use Alarms and Events to notify you when a problem occurs. You could then use the Port History tool to identify the duration and frequency of the problem. This can help you locate the cause of the problem. For more information on using the Alarms and Events tool, refer to Chapter 7,

Using Alarms and Events.

8 Avaya C460 SMON User Guide

AnyLayer SMON Tools

The following sections describe the AnyLayer SMON tools for Avaya C460:

SMON Overview

• Protocol Distribution Overview

provides detailed information on protocol traffic passing through the router module.

• DSCP Overview

information on DSCP tagged traffic passing through the router module.

- Describes how the C460 provides detailed

Protocol Distribution Overview

Protocol Distribution provides you with details about the protocols routed by an Avaya C460 routing module, and tracks the distribution of traffic through the device among various network and application layer protocols. Protocol Distribution collects all information in real-time, and displays it in a variety of powerful and easy to use graphic formats.

Protocol Distribution stores all data recently collected from the device. Protocol Distribution also allows you to save collected information in reports. You can learn what is normal and abnormal behavior for your specific network by viewing the reports and analyzing changes in your network’s traffic. This can help you discover problems in your network configuration. In general, the Protocol Distribution tool can help you see things that become apparent over time from a high-level view. For more information on C460 implementation of Protocol Distribution, refer to

Chapter 9,

Using Protocol Distribution and DSCP Statistics.

- Describes how the C460

DSCP Overview

Protocol Distribution for the Avaya C460 router modules includes monitoring of DSCP tagged traffic. DSCP is an extension of IP which provides a method of encoding QoS (Quality of Service) information in the IP header of traffic. This enables you to change the priority of packets to conform to standards for applications such as Voice over IP. Protocol Distribution for Avaya C460 router modules provides graphical representations of IP traffic with non-zero DSCP headers and IP traffic with zero DSCP headers.

A DSCP value between 0 and 63 is added to the IP header of data packets. For more information on the implementation of DSCP, refer to “Viewing

DSCP Statistics” on page 72.

Avaya C460 SMON User Guide 9

Using the Device SMON

This chapter provides information about SMON for Avaya C460 Devices, and contains the following sections:

• Accessing Avaya C460 SMON

Device SMON window.

• The Device SMON User Interface

the user interface for Avaya C460 SMON.

• Working with Device SMON Tools

Device SMON more effectively.

- Instructions on accessing the

Accessing Avaya C460 SMON

To access SMON for the Avaya C460, click the Avaya C460 Manager.

The Device SMON User Interface

The user interface consists of the following elements:

• Application Tabs

views of the Avaya C460 Device.

- Tabs for switching between the different

- A detailed description of

- Techniques for using

Device SMON

tab in the

• Menu Bar - Menus for accessing Device SMON functions.

• Device SMON Toolbar

important functions in Device SMON tools.

• Dialog Area

appear.

• Desktop

are displayed.

Avaya C460 SMON User Guide 10

- A resizeable window where all dialog boxes

- A resizeable window where Device SMON windows

- Buttons providing shortcuts to

Using the Device SMON

• Status Bar - An area at the bottom of each application window

where information about the current application is displayed.

• Status Line

- An area at the bottom of the Device SMON window where the communication status between Avaya C460 SMON and the Avaya C460 Device is displayed.

The figure below shows the user interface, with its various parts labeled.

Figure 2-1. The Avaya C460 SMON User Interface

Application

Tabs

Toolbar

Status Bar

Desktop

Menu Bar

Dialog Area

Status Line

Application Tabs

The Application Tabs provide a method for selecting the view of the device.

To switch to the device management view of the Avaya C460, click

Device Manager

To switch to the Device SMON view of the Avaya C460, click

Device SMON

To switch to the Routing Manager view of the Avaya C460, click

Routing Manager

. The Avaya C460 Device Manager opens.

. Avaya C460 SMON opens.

. Avaya C460 Routing Manager opens.

Avaya C460 SMON User Guide 11

Chapter 2

Device SMON Toolbar

The toolbar provides shortcuts to the main Device SMON functions and tools. The following table describes the buttons on the toolbar and lists the equivalent menu options.

Button Description Menu

Table 2-1. Toolbar Buttons

Activates the Switch Statistics tool. View > Switch

Statistics

Activates the Port Statistics tool. View > Port

Statistics

Activates the VLAN Statistics tool. View > VLAN

Statistics

Alarms

Opens the Alarms Table. Tools >

Table

Searches for a specific item. For more information, refer to “Using the Find

Dialog Box” on page 83.

Selects a specific list of ports for display and analysis.

Activates/deactivates the filter specified in Define Port Filter.

Selects a specific list of VLANs for display and analysis.

Activates/Deactivates the filter specified in Define VLAN Filter.

Temporarily stops and then restarts collection of SMON data. When the collection of SMON data is paused, the background of the chart appears white.

Opens the on-line help. Help > Help On

Edit > Find

Actions > Define Port Filter

Actions > Activate Port Filter

Actions > Define VLAN Filter

Actions > Activate VLAN Filter

Actions > Pause

If a tool is not active, clicking the corresponding Device SMON toolbar button launches the tool. If a tool is already active, clicking the corresponding Device SMON toolbar button brings the tool to the foreground. For more information about the individual tools, refer to

“Device SMON Tools” on page 4

12 Avaya C460 SMON User Guide

Dialog Area

Desktop

Status Bar

Using the Device SMON

The area on the right side of the user interface is where all dialog boxes appear. This area can be resized by dragging the vertical splitter bar with the mouse. When a dialog box opens, it replaces the current dialog box open in the Dialog Area.

The left side of the application window is the Desktop. This area can be resized by dragging the vertical splitter bar with the mouse. Device SMON application windows can be resized and minimized. Minimized windows are shown at the bottom of the Desktop.

The status bar provides important information about the current window. The table below describes the items found in the status bar.

* Note: The table below describes all the items that can appear on

Avaya C460 SMON window status bars. Only some of the items appear in the status bar for each individual window.

Table 2-2. Status Bar Items

Item Description

Graph Status Status of the display. Possible statuses are: frozen, alive.

Last Poll Time when the last poll was made.

Next Poll Time remaining before the next poll.

Session Start Date and time at which this session started.

Sort By The active sort options (port or VLAN).

TopN The active TopN variable, or TopN is not active.

Total Number of Items

Total Number of Samples

Total number of items in the collection.

Total number of samples in the collection.

Avaya C460 SMON User Guide 13

Chapter 2

Status Line

The status line provides important information about the communication status between the application and the Avaya C460 Device. The following table shows the messages and icons that can appear in the status line with a description of their meaning.

Table 2-3. Status Line Items

Message Icon Description

Ready

Communicating

Error

The application is ready to communicate with the device.

The application is currently communicating with the device.

The last attempted communication with the device was not successful.

Working with Device SMON Tools

The following sections describe techniques that can help you use Avaya C460 SMON tools more effectively. The topics include:

• Mouse Actions

various mouse actions.

• Using Dialog Box Options

options.

- Information on the application’s response to

- Instructions on using the dialog box

• Generating Reports

• Managing Windows - Instructions on how to manage

Device SMON windows.

14 Avaya C460 SMON User Guide

- Instructions on how to generate reports.

Mouse Actions

The mouse actions that can be performed in Avaya C460 SMON windows allow you added flexibility when using the applications. The table below describes some of the mouse actions available in some of the SMON applications.

Using the Device SMON

Table 2-4. Mouse Actions

Action Description

Movement on a graph, bar, or pie

Double-click in a graph

Press SHIFT and select a portion of the graph using the mouse

Left-click in a graph Unfreezes the graph.

Using Dialog Box Options

Information entered in a dialog box is not saved until you click the button. If you want to undo all changes made to the information in the dialog box, click it was when the dialog box was first opened. If you have already sent information to the device from the dialog box and you click information in the dialog box will revert to what it was when it was last saved.

Undo

The Info Box is displayed.

The graph freezes and is compressed to show all of the traffic on the device from the time the application was opened until the present.

The graph freezes, zooms in, and shows only the portion of the graph that was selected.

Apply

. The information in the dialog box reverts to what

Undo

, the

* Note: When clicking

Undo

, the application does not poll the device for information. It is therefore possible that the dialog box may not reflect the true state of the device.

Avaya C460 SMON User Guide 15

Chapter 2

Generating Reports

SMON allows you to produce two types of reports:

• Report Now

• Auto Report

Generated reports are text files that can be imported into spreadsheets such as Excel, and database programs such as Access. The reports can be generated in a tab delimited format or a comma separated format. When a report is generated, it is saved to the directory specified in the

Managing Windows

Device SMON enables you to manage open windows easily.

To cascade all open windows, select

To bring the next window in the list to the front, select

To bring the previous window in the list to the front, select

To close all windows, select

To bring a window in the list to the front, select where

Window Name

Window > Cascade

Window > Close All

Window > Window Name

Window > Next

Window >

is the name of the window you want to view.

16 Avaya C460 SMON User Guide

Using Switch Statistics

Switch Statistics provides you with detailed information about the traffic passing through a switch. For a detailed overview of Switch Statistics, refer to “Switch Statistics Overview” on page 5

This section discusses the following topics:

• Accessing the Switch Statistics Window

• Viewing the Switch Statistics Gauges and Pie Charts

• Viewing the Switch Statistics Traffic Graph

Accessing the Switch Statistics Window

To access the Switch Statistics window:

Click .

Select opens.

File > New > Switch Statistics

Figure 3-1. Switch Statistics Window

. The Switch Statistics window

Avaya C460 SMON User Guide 17

Chapter 3

Switch Statistics displays information using different types of graphs:

• Gauges that show error packets and capacity.

• A pie chart that shows the ratio of Unicast, Broadcast, and Multicast packets.

• A pie chart that shows the ratio of packets by priority.

• A traffic graph section that contains line graphs describing the characteristics of the traffic traveling through the switch.

The title of the Switch Statistics window displays the Device IP Address.

The gauges, pie charts, and bar graph show data for the latest time currently visible on the traffic graph. For more information, refer to

“Viewing the Switch Statistics Traffic Graph” on page 19

You can use the gauges, pie charts, and traffic graph to view data from an earlier point in time by scrolling the traffic graph. For more information about modifying the display, refer to “Using the Options Dialog Box” on

page 74. For more information on the available toolbar, status bar, and

mouse movement options, refer to “Working with Device SMON Tools”

on page 14.

Viewing the Switch Statistics Gauges and Pie Charts

The gauges at the top of the window display the following information:

Table 3-1. Gauge Variables in Switch Statistics

Varia b le Description

Errors Displays the percentage of packets that contain errors going

through the device on a logarithmic scale. If this percentage is high, this indicates that there may be a problem.

Capacity Displays the proportion of traffic in relation to the device’s

configured capacity, as a percentage. If the capacity used nears the device’s total capability, this indicates there may be a problem.

18 Avaya C460 SMON User Guide

Using Switch Statistics

The pie charts at the top of the window display the following information:

Table 3-2. Pie Chart Variables in Switch Statistics

Varia b le Description

Unicasts in Displays the percentage of unicast packets entering the

device. On most networks, the unicast packets should constitute the vast majority of the pie graph. If non-unicast packets begin to increase, this indicates there may be a problem.

Bdcsts in Displays the percentage of broadcast packets entering the

device.

Mcsts in Displays the percentage of multicast packets entering the

device.

Priority x Packets

Displays the percentage of packets of priority x entering the device, where x has a value from 0 to 7.

SMON updates these gauges and pie charts in real-time according to the specified sampling interval. By viewing the relationships among these two variables, you can learn a lot about the general behavior of the switch.

* Note: If contact with the device is lost, the graphs will display the

last data received until communications are restored.

Viewing the Switch Statistics Traffic Graph

The lower portion of the Switch Statistics window is a traffic graph. The traffic graph displays selected variables as a line graph, in real-time. To select the color coded variables you want graphed, use the check boxes under the traffic graph.

The following table provides a list of the available traffic variables and their descriptions.

Table 3-3. Traffic Variables in Switch Statistics

Varia b l e Description

Bdcsts in Good broadcast packets entering into the switch.

Errors In Error packets entering the switch.

Good Pkts In Good packets entering the switch.

In BW Total number of kilobits entering the switch.

Mcsts in Good multicast packets entering the switch.

Avaya C460 SMON User Guide 19

Chapter 3

Table 3-3. Traffic Variables in Switch Statistics (Continued)

Varia b l e Description

TPkts In Total packets entering the switch.

Uncsts in Good unicast packets entering the switch.

SMON continuously monitors statistics for all available Switch Statistics traffic variables, even those that are not currently selected. For information on finding the 5 highest peaks of traffic, refer to “Using the

Find Top5 Peaks Dialog Box” on page 87.

The X axis of the graph represents time. The scale on the X axis can be changed using the

Samples Per Screen

field in the Switch Options dialog box. For more information, refer to “Using the Options Dialog Box” on

page 74.

The units of the Y axis for all variables are packets. The scale on the Y axis depends on the maximum value among all of the variables. If the spread of values is wide, the graphs of variables with small values may not be visible. In this case, use the logarithmic traffic display to produce better results. For more information, refer to “Logarithmic Display” on page 78

Comparing the traffic graphs to the meters can often point you in the right direction for locating a problem. For example, the pie chart may show an abnormal amount of non-unicast packets, while the bandwidth usage shown in the traffic graph has increased significantly. This may suggest that one of the stations attached to the switch is generating the non-unicast packets. By using VLAN Statistics you can locate the VLAN where the problem originates. By using Port Statistics you can locate the port to which the suspected station is attached.

* Note: All counters are in packets except counters that measure

bandwidth, which are in kilobits per second (Kbps).

20 Avaya C460 SMON User Guide

Using Port Statistics

Port Statistics allows you to see the data passing through each port and LAG connected to the switch. For a detailed overview of Port Statistics, refer to “Port Statistics Overview” on page 6

This section discusses the following topics:

• Accessing the Port Statistics Window

• Using The Port Statistics Window

Accessing the Port Statistics Window

To access the Port Statistics window:

Click .

Select opens.

To select a set of statistics to display, click one of the option buttons on the lower right-hand corner of the window. The statistics sets are:

• Packets - Counters for selected packet types for each port and

LAG.

• Bandwidth - The rate at which traffic is entering and exiting

each port and LAG.

• Utilization - The utilized capacity of each port and LAG.

The variables relevant to the selected set of statistics appear under the graph. Check the variables you want displayed. Statistics for the checked variables are displayed as bar graphs.

File > New > Port Statistics

. The Port Statistics application

Avaya C460 SMON User Guide 21

Chapter 4

Using The Port Statistics Window

The Port Statistics window is organized as follows:

• The title of the Port Statistics window shows the IP address of the device.

• The X axis represents packets or percentage for Utilization.

• The Y axis represents ports and LAGs. Each row on the graph corresponding to a port or LAG is labeled on the Y axis with a port number, LAG number, or with the user defined name for a port.

• Link Aggregation Groups (LAGs) are displayed. These are a group of ports serving as one logical link. When referencing the LAG’s information box (place your cursor over the LAG bar), each port within the LAG appears (refer to the figure below). In addition, the speed of the LAG is the sum of the speed of all the ports within the LAG.

Figure 4-1. LAG Information Box

To display user defined names for ports, select checkmark appears next to ports are displayed in the Port Statistics window.

To hide user defined names for ports, select checkmark next to in the Port Statistics window.

* Note: For high-speed ports with large polling intervals, bandwidth

and utilization counters may be inaccurate.

For more information about modifying the display, and the available toolbar, status bar, and mouse movement options, refer to “Working with

Device SMON Tools” on page 14.

User Names

disappears, and port numbers are displayed

, and the user defined names for

View > User Names

. A

. The

22 Avaya C460 SMON User Guide

+ 72 hidden pages