Avaya Business Communications Manager CallPilot User Guide
Updates to the Desktop Messaging User Guides
This guide is an addendum for the CallPilot 5.0 Desktop Messaging user guides. This
addendum contains information about the functionality and feature availability of Business
Communications Manager (BCM) Unified Messaging. This addendum also identifies Unified
Messaging functionality not supported on BCM. Use the addendum in conjunction with the
four Nortel CallPilot Desktop Messaging user guides:
• Desktop Messaging User Guide for Internet Clients (NN44200-108)
• Desktop Messaging User Guide for Lotus Notes (NN44200-104)
• Desktop Messaging User Guide for Microsoft Outlook (NN44200-103)
• Desktop Messaging User Guide for Novell GroupWise (NN44200-105)
Internet Clients
Additional BCM Feature Information
Page 9 Call the sender of a message
BCM does not support Call the sender of a message.
BCM does not support Contact Sender. This does not apply to the Instant Messaging feature.
To support the Instant Messaging feature, the Contact Sender option must be available.
Page 9 Access Web-based My CallPilot to view information and change your feature
settings
BCM does not support My CallPilot. In its place, BCM supports access to the Web-based
Mailbox Manager. The My CallPilot URL is replaced with the URL for Mailbox Manager.
Page 10 What you need
BCM supports the following Internet mail clients:
• Microsoft Outlook 2000
• Microsoft Outlook 2002 (XP)
• Microsoft Outlook 2003
• Microsoft Outlook 2007
• Window Mail (Vista)
BCM supports IE5, IE6, and IE7 browsers.
BCM supports Windows Vista Business, Windows Vista Ultimate, and Windows Vista
Enterprise. BCM also supports 32-bit and 64-bit versions of Windows Vista.
Unified Messaging on BCM supports the following Thin Clients:
• Citrix Metaframe Presentation 4.0 Windows 2003 Server (All editions)
• Citrix Metaframe XP on Windows 2000 Server (All editions) and Windows 2003 Server
• Citrix Metaframe Presentation Server 3.0 on Windows 2003 Server
Business Communications Manager & CallPilot 100/150
CallPilot Desktop Messaging does not support Outlook and GroupWise on the same computer.
Page 10 Firefox Browser support on Windows
Not supported on BCM.
Page 10 Safari Browser support on Mac OS X
Not supported on BCM.
Working with Your CallPilot Messages
Page 13 CallPilot Player
The Call the sender button is not available.
BCM does not support Contact Sender.
Page 16 Text Capability COS
Not supported on BCM.
Page 28 Addressing messages
The Address Book functionality does not function in the same manner as in GroupWise.
Page 29 Setting up Message Forwarding
The BCM Message Forwarding feature supports sending e-mail messages to any e-mail address; however it does
not support CallPilot Mailboxes. Your system administrator must enable Message Forwarding and your mailbox
must be configured. To play Message Forwarding messages, you must use your default audio player not CallPilot
Player. BCM Unified Messaging does not support Macintosh computers.
Page 29 Using the Message Waiting Indicator task bar application to get notification on new CallPilot
messages when the e-mail client is closed.
Desktop Messaging includes a Message Waiting Indicator (MWI) that appears as a telephone handset icon in the
Windows task bar. The Message Waiting Indicator notifies you if you have new messages. The Message Waiting
Indicator that opens BCM Mailbox Manager cannot be used to open your CallPilot messages.
Page 34 Using My CallPilot
BCM does not support My CallPilot. In its place, BCM supports access to the Web-based Mailbox Manager.
Outlook, Lotus Notes, GroupWise
Page 9 Contact sender of a message
BCM does not support Call the sender of a message.
BCM does not support Contact Sender. This does not apply to the Instant Messaging feature. To support the
Instant Messaging feature, the Contact Sender option must be available.
Page 9 Access web-based My CallPilot to view information and change your feature settings
BCM does not support My CallPilot. In its place, BCM supports access to the Web-based Mailbox Manager. The
My CallPilot field is replaced with the URL for Mailbox Manager.
Page 10 (Outlook, Lotus Notes and GroupWise) What you need
BCM supports the following groupware e-mail clients:
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