Avaya Business Communications Manager - Administration User Manual

Administration — Remote Worker

Avaya Business Communications Manager

Release 6.0

Document Status: Standard Document Number: NN40171-600 Document Version: 01.02 Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Av aya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAY A SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO T AKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Pr oduct( s) p rovided by Avaya. All content in this documentation(s) and the product(s) pr ov id ed by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected b y copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms" ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) pr ovided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from A vaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya

trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Av aya Web site: http://

www.avaya.com/support

Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting started with remote worker support . . . . . . . . . . . . . . . . . . . . . . . . . 7

About remote worker support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Symbols and text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Virtual private network configuration overview . . . . . . . . . . . . . . . . . . . . . 11

Configuring the BCM for remote IP sets using VPN. . . . . . . . . . . . . . . . . . 13

Contents 3

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . 5

Setting up the BCM (01-vpn-config-em graphics) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting up the secure router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the IP deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Configuring network settings on the IP deskphone . . . . . . . . . . . . . . . . . . . . 19

Configuring VPN settings on the IP deskphone . . . . . . . . . . . . . . . . . . . . . . . 20

Installing the pre-configured phone in a home office . . . . . . . . . . . . . . . . 21

Verifying the VPN license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Verifying the license type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Verifying the Secure Router port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Verifying the Secure Router user connection . . . . . . . . . . . . . . . . . . . . . . . . . 23

Avaya Business Communications Manager 6.0 Administration—Remote Worker

4 Contents

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Customer Service

This section explains how to get help for Avaya products and services.Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to http://

www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 5

• “Getting product training” on page 5

• “Getting help from a distributor or reseller” on page 5

• “Getting technical support from the Avaya Web site” on page 5

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to http://www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at http://www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http://www.avaya.com/support.

Avaya Business Communications Manager 6.0 Administration—Remote Worker

6 Customer Service

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Chapter 1

Getting started with remote worker support

This section contains information on the following topics:

• “About remote worker support” on page 7

• “Audience” on page 7

• “Acronyms” on page 8

• “Symbols and text conventions” on page 8

• “Related publications” on page 9

About remote worker support

Avaya Business Communications Manager 6.0 (BCM 6.0) includes new options for remote worker support. You can connect your Avaya 1100 Series IP Deskphone to the Avaya BCM through a secure VPN tunnel, or by using the new remote worker feature. Using the remote worker feature, you can use the BCM system as an HTTP server, allowing you to distribute configuration files, license files, and firmware to IP clients.

This guide provides procedures for administrators to provision IP 1100 series phones to be supported in home offices in a remote worker configuration.

Audience

This guide is intended for administrators who want to configure the IP 1100 series phones for remote worker support.

Avaya Business Communications Manager 6.0 Administration—Remote Worker

8 Chapter 1 Getting started with remote worker support

Acronyms

This guide uses the following acronyms:

HTTP hypertext transfer protocol

IP internet protocol

LAN local area network

NAT network address translation

PAT port address translation

PSK pre-shared key

RTCP realtime control protocol

RTP realtime transfer protocol

UDP user data protocol

VPN virtual private network

WAN wide area network

Symbols and text conventions

These symbols are used to highlight critical information for the <Product Name short> system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: A Note alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

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