Avaya Business Communications Manager User Manual

N0004978 01 March 11, 2005

Business Communications Manager

Telephony Features Handbook

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

N0004978 01

Using telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Programming feature access through the Unified Manager . . . . . . . . . . . . . . . . . . . . . 9

System feature control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Individual telephone feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answer DN answer restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone programming access constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone model feature access constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Telephone display and display keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Buttons with indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

System ring indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting up your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Testing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using handsfree and mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Other call answer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Handling busy tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Protecting your call privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Private and public messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Monitoring Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Scheduling services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call display services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Analog telephone feature access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

IP telephone-specific features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Digital phone 7000 ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handsfree/mute tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Telephony Features Handbook

4 Contents

Relocating telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Moving digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Moving Nortel 200X IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

User card list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

N0004978 01

List of features

Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configure memory button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Erase memory button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adding external call features to a dial sequence . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting up your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Dialing modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Wait for dial tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Language Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Moving line buttons

(WLAN handsets only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Testing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Handset speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Buttons and dial pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Static time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using handsfree and mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Other call answer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Pickup - directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Pickup - group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Managing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Telephony Features Handbook

6 List of features

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

System-wide call appearances (SWCA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Voice Mail DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Auto Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Class of service password (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Destination code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Line pools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Speed Dial (making a call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Voice call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Voice call deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handling busy tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Priority Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Private or public messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dial during active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Protecting your call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Private and public messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Auto hold on incoming page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Monitoring Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Scheduling services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Service Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Ringing service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Restriction services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call display services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Alpha tagging (passive CLID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Auto bumping (call logs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Routing services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Logit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

N0004978 01

List of features 7

Analog telephone feature access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Time and date (static display) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Time and date (active call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

MCID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

IP telephone-specific features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Features display menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Time zone adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Hot desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Telephony Features Handbook

8 List of features

N0004978 01

Using telephone features

This Telephony Features Handbook describes the call features for telephones connected to a Business Communications Manager system, if the feature has been allowed during programming and if the telephone model supports the feature.

This book is intended primarily for users who are required to administer the telephones in the system, once they are set up and configured. The information in this book will help you understand how to control feature access and assignment and how to use each feature. Interoperability issues between features is also highlighted in the book.

This guide also includes information about the telephone models you can use on the system, and notes special cases, such as the 7000 and 7100 digital phones, which do not have line, intercom, handsfree, or mute buttons.

Display prompts that you may receive during telephone operation are included in this book under

“Display prompts and messages” on page 46.

Instructions are also included that explain how to move digital or IP telephones and retain the programming and call features under “Relocating telephones” on page 65.

Using telephone features 9

Refer also to the Telephone Feature User Guide which provides concise information about how to use system features. It can be printed from the file on the Business Communications Manager documentation CD and distributed to your system users.

Detailed feature programming for telephone records is contained in the Business Communications Manager Programming Operations Guide. IP telephones and portable handsets each have a separate installation document that describes how to install the telephone and ensure that the Unified Manager recognizes it.

Programming feature access through the Unified Manager

There are several areas in the Unified Manager where you can define the features and access parameters for the users.

There are two levels of feature enable/disable parameters:

• System feature programming determines how a feature acts for all telephones in the system, if the telephone allows the feature.

• Set programming determines which features are enabled at each telephone, or how a feature will work at an individual telephone.

Some features can be activated or changed at the telephone by the user. You may want to restrict certain types of programming at some telephones (Set Lock). “Telephone programming access

constraints” on page 15 describes the three levels of restriction and what features are locked out or

allowed at each level.

Programming note: Your password is configured and assigned by the system administrator. If you have not been assigned an Administration-level password, some of this programming may not be visible to you.

Telephony Features Handbook

10 Using telephone features

System feature control

The following table describes the Unified Manager headings that allow/disallow system-wide features.

Feature description Programming/related feature(s)

Access programming:

• what numbers will be recognized by the system as legitimate dialing sequences

• what services are available on the lines used to make or receive calls

• which restriction filters will be available Restriction filters

• what time of the day or week services are available or blocked

• what name will display to someone receiving a call from you

Answering calls

• whether the receiver volume is determined by the system default setting or by the telephone default setting. Note: Handsfree volume always returns to the default setting on the telephone.

• what type of calls rings for assigned Answer DNs General settings, Feature settings (Answer keys)

• how many numbers an incoming call must match with a system speed dial number to allow name display at the receiving telephone

• whether users can pick up calls directed at other telephones in specified ring group

• how much space you have in your call log to record incoming calls

Managing calls:

• call park codes and assignment order General settings, Access codes and Feature settings

• how system-wide call appearance (SWCA) keys are assigned. Use Button programming to assign them.

• what a caller hears, if anything, if you put them on hold

• whether background music is available for held calls General settings, Feature settings (Background music

• hunt groups: where users are assigned, what order they receive calls, on which lines the calls occur

• how many times the telephone rings before a call is transferred to voice mail or to the prime telephone

• whether the telephone alerts that there is a forgotten call on hold

General settings, Feature settings (Receiver volume)

Answer DN answer restrictions on page 14

General settings, Feature settings (CLID match)

Alpha tagging (passive CLID) on page 41

General settings, Feature settings (Directed pickup)

Call Pickup - directed on page 27

General settings, Feature settings (Call log space)

(Park mode) Call Park on page 28

General settings, Feature settings (SWCA controls)

System-wide call appearances (SWCA) on page 29

General settings, Feature settings (On hold)

“Background Music” on page 22

“Monitoring Hunt Group calls” on page 39

General settings, Features (Delayed ring transfer)

General settings, Features (Held Line Reminder)

General settings

Dialing plan and Access codes

Lines, Loops

Scheduled Services

Service Schedules on page 40

General settings

Receiver volume on page 23

Call Log on page 42

Hold on page 28

Hunt groups

Transfer on page 30

Hold on page 28

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Using telephone features 11

Feature description Programming/related feature(s)

• how long a call remains camped before alerting the originating telephone

• how long a call remains parked before alerting at the originating telephone

• how long a page holds on a telephone before dropping

• whether users receive a tone before a Page occurs General settings, Features (Page tone)

Making calls:

• how many system speed dials are available General settings, Feature settings

• what numbers can be dialed with a two- or three-digit code after the speed dial feature code

• what number gets dialed to reach a remote voice mail system

• whether you can dial feature codes while you are on an active call or a conference call

• how many times a number called with the callback feature rings before transferring

Special telephones and telephone services:

• which telephone is designated as the alarm set General settings, Feature settings (Alarm set)

• what system or external telephones are designated as direct dial sets, and what number reaches these telephones

• which telephones with attached CAP or KIM modules are designated as enhanced CAPs

• how silent monitor will be used on the system, by how many users, and what password will allow supervision to occur

• if you have a service business, hospitality services allows you to set up three types of telephones and various levels of access.

• whether the programming for a telephone follows a telephone when it is moved somewhere else within the system (digital telephones)

• IP terminals: what labels appear for features on the display

Remote access:

• what sequence of digits the system is recognized as a legitimate call from a remote system user

• which line pools allow remote access General settings, Remote access packages

• which passwords the system recognizes as legitimate remote access calls

Telco features, Voice Message center number

General settings, Direct dial/Access codes

Monitoring Hunt Group calls on page 39

General settings, Feature settings (Set relocation)

General settings, Nortel IP terminals (Feature labels)

General settings, Timers

Camp-on on page 28

General settings, Timers

Call Park on page 28

General settings, Timers

Page on page 38

(Maximum System Speed Dials)

System speed dials

Speed Dial (making a call) on page 32

General settings, Feature settings (Force auto/spd dial over ic/conf)

Conference on page 36

General settings, Timers

“Ring Again” on page 34

CAP/KIM assignment

General settings, Silent monitor

Hospitality

Moving digital telephones on page 65

General settings, Access codes

General settings, COS passwords

Telephony Features Handbook

12 Using telephone features

Individual telephone feature programming

This table describes programming for each telephone (DN) record. Not all models of telephones have all features. For the most part, if the feature is not applicable, it does not appear within the DN record for that telephone. If the setting does appear, but it has no effect on the telephone, any changes will be ignored.

Programming (DN XXX) and

Do you want the telephone . . .

Access programming:

• to have a call log password General, Call Log on page 42

• to have access to lines and line pools, including how individual lines appear on the display line buttons.

• to choose a specific line or function over which to send outgoing calls that are not dialed with a line pool or destination code

• to have more or less than two assigned intercom keys

• to display a specific number display at the receiving call telephone

• to display the name, phone #, or line # for an incoming call

• to automatically display the incoming caller ID

related feature(s)

Line access

Telco features

Call Display Information on page 41

• to be able to receive short tones

• use an auxiliary ringer (optional, customer-supplied equipment)

• to be able Standard, automatic or pre-dial dialing

• to use which language on the display

• adjust the display contrast (digital/IP telephones only)

• to use a specific type of ring when a call comes in

• to be restricted as to what type of calls/features are allowed at the telephone

• to use restrictions on specific schedules

• have different restrictions on different lines

• to allow call forward to be active on an IP telephone while the telephone is unplugged to be moved

Answering calls

• be able to answer calls and monitor activity of up to eight other telephones

• allow handsfree so users can use a headset or the telephone speaker instead of picking up the handset

• allow users to automatically answer a voice call without lifting the receiver or pressing a line button

• to belong to a pickup group

Capabilities

User preferences

Dialing modes on page 22

Contrast adjustment on page 22

Ring type on page 23

Restrictions

Telephone programming access

constraints on page 15

Service Schedules on page 40

Capabilities

Moving Nortel 200X IP telephones on

page 66

Line access, Answer DNs

Answer DN answer restrictions on

page 14

Capabilities

Using handsfree and mute on page 25

Call Pickup - group on page 27

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Do you want the telephone . . .

Managing calls:

Using telephone features 13

Programming (DN XXX) and related feature(s)

• to allow the user to make priority calls

• to automatically send a Do Not Disturb (DND) message to callers

• to automatically put an active call on hold if the user chooses to answer another incoming call or make a call

• to be able to redirect lines (necessary for call forward and call redirection)

• to ring briefly if a redirected line receives a call

• to automatically put an active call on hold if a page comes through

• to forward incoming calls if the telephone is busy/and or not answered to voice mail or a prime telephone

• to provide system-wide call appearance assignments to telephones that do not have available buttons with indicators

• to log all incoming calls, or only specific types of calls User preferences

Making calls:

• to allow the user to redial the last number answered

• to allow the user to dial the last number saved

• to use the Link key for feature access on remote systems

• to have a page zone

• to allow the user to send pages

• to be able to break into calls on other telephones

• to be able to quickly access features or external or internal autodial numbers

• to access a personal list of speed dials User preferences

Do Not Disturb on page 35

Line Redirection on page 29

System-wide call appearances

Last Number Redial on page 32

Saved Number Redial on page 32

Programming memory buttons on

Speed Dial (making a call) on page 32

Capabilities

Priority Call on page 34

Hold on page 28

Call Forward on page 28

Page on page 38

(SWCA) on page 29

Call Log on page 42

Restrictions

Link on page 21

Capabilities

Page on page 38

User preferences

Button programming

page 21

User speed dials

Special telephones and telephone services:

• to be a telephone that determines what schedules are used General

Service Schedules on page 40

• to be a direct dial set

• to be used to monitor Hunt group calls

• to act as a hotline Capabilities, Hotline

• to provide specific analog functions Capabilities, ATA settings

Telephony Features Handbook

Capabilities

14 Using telephone features

Answer DN answer restrictions

You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs will behave the same.

There are three levels, Basic, Enhanced and Extended. If your system supports overflow routing of calls (Hunt groups, for instance.), the setting will be at Enhanced or Extended. On the other hand, if Call Center telephones have assigned Answer DNs, this setting must be set to Basic. Do not change this setting unless you understand the impact on the other telephone groups in your system.

In the table below, the X indicates the type of calls that are handled at Answer DNs for each Answer key level.

Answer DN call response for: Basic Enhanced Extended

Prime set call capture X

Overflow call routing calls X X

Call forwarded calls X

Ringing service calls X

Callbacks X

Blind transferred calls X X

Telephone programming access constraints

The Set lock variable, under Set restrictions in each telephone record assigns programming restrictions to specific telephones.

There are three options:

• You can allow access to all enabled feature programming.

Using telephone features 15

Allow access to program these features:

autodial buttons XX

user speed dial numbers X X

feature buttons XX

moving line buttons X X

changing dialing modes XX

access to Voice Call Deny X X

changing background music XX

using Saved Number Redial X X

Privacy X

Do Not Disturb X

use Ring Again X

use Call Forward all calls X

Send a message X

use Trunk answer X

activate Services X

All other features X X

No restriction Partial Complete

Access restriction

Telephone model feature access constraints

The different styles of telephones also can determine which features can be programmed or used.

• The 7000 and 7100 digital phones and the 2001 IP telephones do not have line or intercom buttons, therefore, any features or lines that require appearance without ringing cannot be assigned to these telephones. You can assign any number of lines to these telephones, but only two lines can be answered at a time. The HOLD button is used to switch between the two active lines.

• The 7000 digital phone does not have a display, which means that none of the display prompts occur to indicate problems with making or receiving a call.

• The 7100 digital phone has a display, but it is only a one-line display. Therefore, when a display prompt requires further actions, which normally requires the use of the display keys on a two-line display telephone, the user must use the dial pad buttons to simulate the display key actions.

Telephony Features Handbook

16 Using telephone features

• Analog telephones connected to an analog station module or to an ATA2 module also have their own way to activate the system features that are available to them. Refer to “Analog telephone

feature access” on page 43. Not that messaging waiting indication for these telephones varies,

depending on how the telephone is connected to the system.

• The Nortel IP telephones have a limited number of positions for features on the display. However, they have an additional features list menu that is accessed through the Services button. All the system features are also available by pressing the Feature entering the required feature code. The WLAN IP telephone has access to the features, but can only access the initial page for any menu that requires scrolling. For instance, this means that the handset can only display the first four listings on the Services menu or the call logs.

• Enhanced CAP: T7316E+eKIM supports line appearances, including multiple appearances of the same target line, and hunt group indicators. However, you cannot program Hunt Group DNs as auto dial buttons on a KIM.

• When you use remote access into a system, whether from an external location through, or over a private network line, you also need to use the asterisk (*) key instead of the FEATURE key, to access the features within that system.

• The 7000 and 7100 digital phones, the 2001 IP telephones, and the WLAN IP telephone do not support the handsfree feature. Model 7208 and 7316 telephones have only handsfree assigned to the bottom display key. Mute is assigned to a separate button. The 7316E telephone has both a separate handsfree and a separate mute button located under the dial pad. The IP telephones, except for model 2001, also have separate handsfree and mute buttons. The 7000 and 7100 digital phones and the 2001 IP telephone do not have a mute feature.

display button and

Note: Features in this guide are sorted according to function so that you can easily locate the function you want to program or to use.

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System telephones

The following figures show examples of the digital telephones that support the features described in this guide. Each of these telephones comes with a user card that describes the telephone and any unique features.

Refer to User card list on page 67 for a list of user cards available for the various telephones and peripherals.

Two-line display telephone and CAP

Using telephone features 17

7316E

The 7316 does not have the middle (handsfree) button

One-line display telephones

7100

7316E+KIM

7208

Nortel IP telephone users can use this handbook for feature references, keeping in mind that the buttons may be in different locations than those shown on other telephones.

The wireless handsets that can be used with the Business Communications Manager may have more limited feature access.

• The legacy wireless handsets supported on your Business Communications Manager include: Companion, Symbol

NetVision, and DECT.

• The WLAN IP telephone emulates the 2004 IP telephone, with some variations, such as using a menu system for lines and function buttons such as mute and release.

The 7406 digital phone is a cordless handset that uses a desk-based station. This telephone has a limited radius, but it can access all of the system features.

Each of these handsets has separate configuration documentation which describes which profiles they can be used with and the system settings that apply to each.

Telephony Features Handbook

18 Using telephone features

Telephone features

The table below defines the function of the various parts of a 7316E telephone. Not all telephones have all the buttons in the same place, the same number of memory keys, or the same size of display. Each user guide provides a button map for individual styles of telephones.

6 7

119 10

1 6

Dial pad

Display screen

3 8

Display buttons

4 10

Memory buttons

Feature button

Dial numbers. Enter numbers

and letters for programming

Displays call and error prompts

Activates display action prompts

Programmable buttons

Press, then enter feature code

Release button

Hold button

Volume button

Handsfree*

Headset

End call or programming

Put active call on hold

Increases or decreases

volume on handset

Use speaker instead of

handset

Switch headset on and off

* one or both of these features may be assigned to the bottom right button on telephones which do not have separate feature buttons or the software to support separate feature buttons.

The table below shows the buttons used for call and feature processing on the different types of Nortel Networks telephones. Refer to each telephone user card for details about specific features of each type of telephone.

Button Function Digital phones/ Legacy telephones IP telephones

Feature

Hold

Release

On/Offhook

Answer call

N0004978 01

≥

Telephones with line buttons: Press the active line button or Intercom key and lift handset.

Telephones with no buttons: Lift handset.

, ,

Display key

(WLAN FCN menu)

Using telephone features 19

In this guide:

This guide uses the following labels to indicate each type of configuration button:

• FEATURE indicates pressing the Feature key

• HOLD indicates pressing the Hold key (or equivalent)

• RLS indicates pressing the Release key (or equivalent) The following symbols are used to indicate different types of phones. Within the text they indicate features that are not supported or which require different actions than the standard digital phones: * = 7000 and 7100 Digital phones and the 2001 IP telephone + = WLAN IP phones

Telephone display and display keys

Telephones with displays, show prompts on one or two lines. Telephones with two-line displays, have display buttons under the display, which activate the action indicated by the second line of the display. The first line provides the

Two-line display

Display buttons

The following table shows the dialpad equivalent for the display button functions for one-line display telephones, such as the 7208.

Display Dialpad Display Dialpad Display Dialpad

OK Hold SHOW # OVERRIDE #

QUIT Release

ADD * VIEW #

CANCEL # BKSP Volume bar

Buttons with indicators

Line buttons, which have displays next to them, light up with call indicators when the line has a call. All telephones except the 7316E display the following prompts:

Ω

Flashing on and off for equal lengths of time There is an incoming call on the line.

Ω

Flashing on and off more quickly You have placed a call on hold.

Ω

Flashing on for longer than off A person has put a call on hold on that line.

Ω

On, but not flashing You are connected on that line or the line is in use.

Off The line is free.

Telephony Features Handbook

20 Using telephone features

The 7316E digital phone displays a set of icons in place of flashing prompts when it is connected to a system with BCM 3.5 or newer software. If you connect a 7316E to a system that is running previous versions, the standard line indicators display. The KIM also displays these icons. Note that the 7316E+KIM is only supported by BCM 3.5 and newer software.

Active call

Ringing A call is coming into this line.

Hold

The line is active and/or you are connected to this telephone.

The call on this line is on Hold at this telephone.

Call forward The call on this line has

been forwarded.

Active button The feature assigned to

this button is active. Also used by Do Not Disturb.

System ring indicators

If a line is set to appear and ring or just to ring, the telephone provides the following ring indicators:

double beep every 10 seconds Indicates a camped call for you.

long single ring Indicates an external call.

shorter double ring Indicates an internal or a call being transferred.

brief single ring Indicates a redirected external call. You cannot answer the call.

3 beeps, descending in tone Indicates a priority call.

Digital phone 7000 ring tones

The 7000 digital phone does not have a display, so there are additional ring tones that alert the user to the following functions:

stuttered dialtone Do Not Disturb and Divert

single, low-frequency command input tone

single, high frequency confirmation tone

N0004978 01

Programming memory buttons

The telephones with programmable memory buttons are given a default set of button assignments when the system is set up. The system administrator can change these defaults in system programming. The user can also program memory buttons for autodial and feature codes, as well as move button assignments around to best suit their working style. The user can be restricted from this feature by the system administrator. Refer to “Telephone programming access constraints” on

page 15.

If you want to remove a feature from a key, either replace it with another feature, or program it with Blank.

The feature codes in this section allow you to program a memory key and to view what is currently on a key.

Using telephone features 21

Button Inquiry

*+ (shows DN)

Use this feature when you are labeling buttons or checking features.

1. Press FEATURE *0.

2. Press the memory key for which you want to view programming. To check for your local number, press an intercom key.

Configure memory button

*+ (not avail.)

Use this code to add feature codes to your memory buttons.

1. Press FEATURE *3

2. Enter the feature code, auto dial, speed dial feature code and number, or SWCA code that you want to program on your telephone.

Note: Using this feature overrides programming entered by the system administrator. You cannot change buttons which have lines, intercom lines or Answer DNs assigned to them.

Blocking programming: You can block the user from using programming memory buttons by setting the restrictions for the telephone to partial or complete restriction.

Erase memory button

*+ (not avail.)

Use this feature to clear a memory button.

1. Press FEATURE *1.

2. Press the memory key you want to erase.

3. Press OK.

Note: You cannot erase buttons assigned with lines, Answer DNs, or intercom keys.

Run/Stop Store more than one auto dial number or external carrier feature code on one memory button.

Press FEATURE *9 to insert a break point between numbers or codes.

To use: The first press of the button dials the first number or code. Pressing the button a second time dials the next number or code. You can program up to four numbers or codes separated by break points per memory key.

External call features that can be programmed into memory button codes:

Adding external call features to a dial sequence

Link FEATURE 71: Generate a Link signal to access a PBX or other host exchange.

1. Enter FEATURE *3

2. Enter auto dial or speed dial feature code.

3. Enter call feature in appropriate place in dialing string.

Note: This feature must be enabled under the restrictions for the telephone.

Telephony Features Handbook

22 Using telephone features

Long Tones FEATURE 808: Generate a tone for as long as you hold down a button.

This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call.

Pause FEATURE 78: Program within an external auto dial sequence to insert a 1.5-second delay.

Wait for dial tone FEATURE 804: Program with an external auto dial number to cause the system to wait to

receive dial tone from another system before proceeding with the dialing sequence.

Setting up your telephone

These codes allow you to adjust features on your telephone, if they are available in your system and are not restricted at the telephone or line. Refer to “Answer DN answer restrictions” on page

14 and “Telephone model feature access constraints” on page 15.

Background Music

+ (not avail.)

Contrast adjustment

+ (set based)

Dialing modes

+ (set based)

Listen to music (provided by your office) through your telephone speaker when you are not on a call.

• Press FEATURE 86 to activate.

• Press FEATURE #86 to cancel Programming note: This feature must be enabled under Feature settings. A source must also be available. Either as a hardware connection to the Business Communications Manager or as an IP music file (.wav or .au), configured through the IP Music feature.

Blocking programming: You can block the user from changing the background music assignment by setting the restrictions for the telephone to complete restriction.

Adjust the contrast of your display.

1. Press FEATURE *7.

2. Press a number from 1 to 9

3. Press

Programming note: A default contrast setting is set through system programming, under User Preferences for each telephone.

Choose a method of dialing.

HOLD to set your choice.

(depending on your telephone).

1. Press FEATURE *82.

2. Press # to select the mode (described below).

3. Press

Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even if another dialing mode is selected.)

Automatic Dial: Dial the number without choosing a line button first. Your prime line is automatically selected for the call.

Pre-Dial: Dial the number, then press a line button. Edit the number by pressing the volume key before placing the call.

HOLD to store the mode.

N0004978 01

Programming note: Dialing modes can also be set through system programming under User Preferences for each telephone (dialing options).

Blocking programming: You can block the user from changing the system dialing modes setting with this feature code by setting the restrictions for the telephone to partial or complete restriction.

Using telephone features 23

Language Choice

Moving line buttons

*+ (not avail.)

Press FEATURE *501 to select Primary Language for the telephone display.

Press FEATURE *502 to select Alternate Language for the telephone display.

Press FEATURE *503 to select Alternate Language 2 for the telephone display.

Press FEATURE *504 to select Alternate Language 3 for the telephone display.

Programming note: The preferred language can also be set through system programming under User Preferences for each telephone.

+ This feature sets only the system-based prompts for these telephones. Use the handset menu to set the set-based prompts.

Blocking programming: You can block the user from changing the system setting with this Feature code by setting the restrictions for the telephone to partial or complete restriction.

Change the position of your line or hunt group line buttons.

1. Press FEATURE *81.

2. Press the line button that you want to move.

3. Press the button that you want to move the line to.

4. Press RLS. The two buttons are exchanged.

5. Update the button label strip on your telephone.

Line buttons cannot be exchanged with intercom, answer DN or Handsfree buttons.

Blocking programming: You can block the user from moving line button assignments with this Feature code by setting the restrictions for the telephone to partial or complete restriction.

KIM note: If you have a 7316E+eKIM, you can move lines, target line appearances, and hunt group identifiers onto the KIM.

Moving line buttons (WLAN handsets only)

Receiver volume

+ (set based)

Ring type

+ (set based)

Change the position of Lines assigned to the handset Line menu.

1. Press FEATURE *82.

2. Press the Line key.

3. Press the key corresponding to the Line menu item that you want to move.

4. Press the Line key.

5. Press the key corresponding to the Line menu position where you want the line to move.

Line buttons cannot be exchanged with intercom, answer DN or Handsfree buttons.

Use the rocker switch under the dial pad to change the sound levels through your handset. This also changes the volume levels during handsfree calls.

Programming note: A system feature setting determines if the handset/headset volume returns to a volume level set by the system or to the volume set by the user. Handsfree speaker volume returns to the default value set at the telephone after each call ends.

Select a distinctive ring to differentiate your telephone ringing from others nearby.

1. Press FEATURE *6.

2. Enter the ring type number (1 to 4).

3. Press HOLD.

Programming note: This feature may be overridden by line or Hunt group distinctive ring settings with higher priority ring patterns. This feature can also be set for the telephone in system programming under User preferences.

Telephony Features Handbook

24 Using telephone features

Ring volume

+ (set based)

Static time and date

Adjust the volume of your telephone any time it rings.

Press FEATURE *80 to make your telephone ring so that you can adjust the volume.

Change the first line of the display to the current time and date.

1. Press FEATURE 806 to activate the feature.

Cancel feature: FEATURE #806

Testing your telephone

Use the following feature codes to test the hardware functionality of your digital telephones.

1. To start all tests, press FEATURE 805, then press NEXT until the display shows:

Handset speaker

Power supply Power test

Handset test

2. Press TEST.

3. Pick up the handset and listen. You can hear dial tone through the handset at a maximum volume. The volume is reset to maximum only while the test is in progress.

4. Press any button to end the test.

Note: The handset test is not available when a headset is plugged into the telephone.

2. Press TEST. All the indicators on the telephone light and the telephone rings at maximum volume. When the test ends, the display shows Power OK. The test continues for five seconds or until you press a button.

Buttons and dial pad

Button test

2. Press TEST.

3. Press each button to determine its function. If the button you pressed uses an indicator, it lights when you test the button.

4. When you press the RLS button, Rls button appears on the display.

5. Press RLS twice to end this test.

Display Display test

2. Press TEST.

3. Adjust the contrast level for the telephone display so you can clearly see the test results. Enter a number to change the contrast or press DOWN

4. Press OK

or FEATURE to go ahead with the test.

During the test, the display shows solid, dark blocks and all the indicators next to the buttons on the telephone. Any Busy Lamp Field (BLF) or CAPs/KIMs connected to the telephone must be completely lit. Any information displayed on the BLF before the test started is lost.

5. Press any button to end the test.

and UP.

N0004978 01

Using telephone features 25

1. To start all tests, press FEATURE 805, then press

Headset Headset test

2. Press TEST. You hear dial tone through the headset. The volume resets to the default level during this test.

3. Press any button to end the test.

Note: The headset test is only available to telephones with a headset.

Speaker Speaker test

2. Press TEST. You hear a page tone through the telephone speaker at the maximum volume. (The volume returns to its previously assigned level at the end of the test.)

3. Press any button to end the test.

Answering calls

If a call comes in on a line that has an appearance at your telephone, you can simply press the line button if you have handsfree answerback enabled. If handsfree answer back is disabled, but handsfree is enabled, press the Handsfree button, then press the Line button. Otherwise, just pick up the handset and then press the line button. If you are using a headset with T7316 and T7316E telephones, you may need to press the headset button before you press the line button if the telephone is not defaulted to the headset.

There are three possible indications of an incoming call:

• ringing (can be turned off)

• a line button icon flashing (without or without ringing)

• a message on the display (telephones without displays must have ring only active for the line)

NEXT until the display shows:

Using handsfree and mute

On the legacy digital telephones, handsfree and mute are assigned automatically to the bottom right display memory button, when handsfree is allowed at that telephone. The 7208 and 7316 digital phones only have handsfree assigned to this button, since they have separate mute buttons. The Nortel 20XX IP telephones and the 7316E digital phones have both a separate mute button and a separate handsfree button.

Mute and handsfree buttons on 7316E telephones are below the dialpad.

Handsfree/mute button default location on digital telephones*

* 7316 and 7208 telephones have a separate mute button

Telephony Features Handbook

26 Using telephone features

Nortel 20XX IP telephone mute and handsfree button locations

*Handsfree button

Handsfree/mute tips

Handsfree allows you to talk on your telephone without lifting the handset. Mute allows you to block your side of the conversation from the person on the other end.

• Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at the same time. Your caller’s voice can be cut off if you both speak at the same time.

• To prevent an echo, keep the area around your telephone free of paper and other objects that can screen your microphone. Turn down the microphone volume on your telephone to prevent feedback. When you change the volume level, both the microphone and speaker volume adjust. Note: The volume level of the handsfree speakers returns to the default volume defined by the telephone after each call.

• Interruptions such as a tapping pencil can be loud enough to turn on your microphone and cut off your caller’s speech. Position the telephone so that any unavoidable local noise, such as an air conditioner, is behind it. This position limits the amount of background noise.

*Mute button

* Not all Nortel IP telephones have this functionality

• To mute your end of the call, press the active handsfree/mute or mute button. The indicator starts blinking. Press the button again to open the microphone. The indicator becomes solid.

• If your telephone is set to put active calls on hold when a page comes through, and the active call was on mute when the page occurs, the original call may not necessarily remain on mute after it is released from hold (Business Series Terminals).

Programming note: You can enable/disable handsfree in system programming for each telephone under Capabilities. The 7316 and 7316E digital phones need to have handsfree set to Auto to allow the handsfree and headset buttons to function correctly. This setting allows the telephone to switch to the same path that was used for the previous call, which is important if users are using headsets, such as in a call center environment. You can also enable the handsfree answerback feature (HF answerback) under Capabilities, which allows the call to automatically go to handsfree when you press the line button for the call.

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Managing calls

When you answer a call, you may have a number of choices about what you can do with the call. You may need to park it, or pass it on, or put it on hold until you find out where it needs to go.

Call Forward Send your calls to another telephone in your system.

1. Enter FEATURE 4.

2. Enter the extension number of the telephone where you want your calls transferred.

Cancel feature: FEATURE #4

Programming note: Automatic call forward settings, such as call forwarding unanswered calls to voice mail, are configured under Capabilities in system programming.

Blocking programming: You can block the user from using call forward for all calls by setting the restrictions for the telephone to complete restriction.

Call Park Put a call on hold so that it can be picked up from any telephone in your system.

1. Enter FEATURE 74.

2. The display shows a three-digit retrieval code. (*001-024).

3. Note the code.

To retrieve a parked call from a telephone:

1. Press an intercom button.

2. Dial the retrieval code. On the 7000, 7100, and 2001 telephones, lift the handset and dial the retrieval code

025.

Programming note: System programming determines what the first digit of the Call Park code, how long a call remains parked, and in what order the codes will be assigned. Set the Call Park code lead digit under Access Codes. Set the park timer under Timers. Set the distribution order (Park mode) under Feature settings.

Call Queuing Answer the next call.

1. Enter FEATURE 801.

2. If more than one call is waiting, priority is given to incoming external calls over callback, camped, or transferred calls.

Camp-on Re-route a call to another telephone, and park the call.

1. Enter FEATURE 82.

2. Dial the extension of the receiving telephone.

You can set the duration a call will remain camped under Timers.

Hold Temporarily suspend a call:

To retrieve a held call, press the line button for the held call.

Press HOLD on model 7000, 7100 or 2001 telephones to toggle between the two calls.

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Using telephone features 29

Hold, auto Set your telephone to automatically put a call on Hold when you pick up a second call, or stop

your telephone from doing so. Default is Yes (feature is on).

Enter FEATURE 73 Cancel feature: FEATURE #73

Programming note: Telephones which have system-wide call appearance assignments (SWCA) must have this feature active. You can enable this feature for each telephone in system programming under Capabilities.

Hold, exclusive Temporarily suspend a call and prevent other telephones from picking it up.

FEATURE 79 or FEATURE HOLD

Line Redirection

*+ (not avail.)

System-wide call appearances (SWCA)

Note: SWCA codes and call handling are explained in detail on the SWCA User Card.

SWCA (incoming call handling)

Send calls arriving on an external line to another telephone outside your system.

1. Enter FEATURE 84.

2. Enter the external telephone number where you want the call to transfer.

Cancel feature: FEATURE #84

Programming note: Some external lines may not support this feature. This feature is not available for model 7000, 7100 or 2001 telephones. On the telephone record, under Capabilities, determine if lines assigned to a telephone can be redirected by the user. Lines can also be redirected by the system administrator when the lines are set up. This type of line redirection also must be cancelled by the system administrator.

FEATURE *521 to *536

These codes may be assigned to memory buttons with indicators or as non-appearance assignments. This feature allows you to park or pick up calls among a group of telephones.

Finding calls that are parked and SWCA buttons that are open:

FEATURE *520 Find first available open SWCA assignment.

FEATURE *537 Find the oldest parked SWCA call available to this telephone.

FEATURE *538 Find the newest parked SWCA call available to this telephone.

Programming note: Call Park must be enabled on the system for this feature to work (Access Codes). SWCA behavior is configured under SWCA controls.

These are the ways you can assign an incoming call to a SWCA key and allow other members in your call group to access the call. These variables are programmed under the SWCA controls heading (General settings, Feature settings)

SWCA (no free keys)

• If the system automatically assigns a call to a free SWCA button, press the SWCA button

beside the solid indicator to park the call and make it available to other users or press Hold.

• If the call does not automatically assign to a SWCA key, press a SWCA button that does not

have an indicator showing, or enter the SWCA feature code assigned to that button. The call parks and an indicator flashes on all telephones with that assigned button.

The call remains on the line button on which it arrived when you put it on HOLD. In this case, the call is on exclusive hold and can only be retrieved at this telephone.

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30 Using telephone features

Transfer Send a call to another telephone within your system, or to an external telephone.

Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

Important: If you transfer a call to a UK analog telephone (BCM 3.7), the CLID of the originating call will not be displayed on the analog telephone if the call is transferred after the second ring. If the call is transfered before the second ring, the originating CLID displays.

1. Make or answer a call.

2. Press FEATURE 70. The call is put on temporary hold.

3. Enter the number of the person to whom you want to transfer the call.

4. Stay on the line if you wish to speak to the person first.

5. Press RLS to complete the transfer.

If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.

Cancel feature: FEATURE #70

Voice Mail DN If your telephone is connected to voice mail, it is most likely that your forwarded calls have

been set up to go to your mailbox. To access voice mail, refer to the user card that refers to the type of access your system has to the voice mail system (local voice mail system: FEATURE 981; remote voice mail system: *981).

If you need to determine what the DN is for the voice mail system, press FEATURE 985.

Making calls

To make a call within your system, simply select an intercom key, and dial the local digits for your colleague’s telephone.

To make a call outside the system, you need to select a line pool or a destination code before you dial any digits. How you dial will also depend on whether you are dialing out to the public network or to the private network within your extended company.

The following are different ways to make a call:

• Pick up the handset and dial (local call).

• Pick up the handset, press a line button, and dial if the call is not on your prime line.

• Press the button labeled handsfree/mute and dial to talk without using the handset. For external call, enter the line pool or destination code before dialing.

• Press a line or intercom button, then press the handsfree button and dial to talk without the handset. The speaker is active and the microphone is muted until you select the handsfree button or pick up the handset.

• Press a line or intercom button and dial to talk without the handset and if Automatic Handsfree is programmed on your telephone. (For external call, enter the line pool or destination code before dialing)

• Use one of the features that make dialing easier, such as speed dial keys or redial

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Using telephone features 31

Answer DNs

*+(ringing call)

Auto Dial

*+ (not avail.)

Use answer DNs as auto dial buttons.

When there is no indicator beside the key, press the answer DN button to place a call to that person.

You can program memory buttons for one-touch dialing to internal or external telephone numbers. However, you cannot program buttons that are assigned to lines, answer DNs or handsfree.

1. Press FEATURE *1 to program an external number. Press FEATURE *2 to program an internal number.

2. Select a memory button.

• If you selected an external number, press a line button or the intercom button.

• If you selected the intercom button, enter a line pool access code or a destination code.

3. Enter the dialed number (external), or enter the extension number (internal).

4. Press

You can now make a call to that number simply by pressing the button.

Blocking programming: You can block the user from being able to program memory keys by setting the restrictions for that telephone to partial or complete restriction.

Programming note: If you enter external numbers, ensure that you use the correct routing code. This includes calls to another node on a private network. The telephone also must have access to the line or line pool that allows the dialout.

OK or HOLD to complete the programming.

Class of service password (COS)

Destination code

Prime line note: If you program external autodials to buttons in the telephone record, and choose Prime line as the facility, if Prime line is also assigned to the intercom key, the call may not complete since the Prime Line as intercom will grab the first-available line which may not have the correct routing for the call.

Change the dialing filters on a line or telephone, or gain access to your system from an external telephone. (Dialing filters determine which numbers you can dial.)

1. Enter FEATURE 68.

2. Enter the password provided by your System Administrator to change your class of service.

Programming note: COS passwords are assigned under COS passwords in system programming and can be assigned with restrictions that are configured under the Restriction filters. Restriction filters also can be assigned to lines and telephones.

You use these codes to identify the route where you want your call to be directed.

Your system administrator provides the dialing codes that you need to know to dial to the various destinations.

For instance: If you are dialing out to the public exchange, you may need to dial 9 and then the local telephone number.

If you are dialing to a colleague at another location, however, you may only need to dial the destination code (i.e. 553) plus your colleague’s local number. For example: 5534456, where 4456 is your colleague’s local number.

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32 Using telephone features

Destination Code (continued)

Last Number Redial

Line pools

* (no intercom keys)

Programming note: Set up routes, dialout strings, and destination codes under Call routing in system programming. Note that a telephone must have a line or line pool assigned that allows the routing. You can also set up routing in a way that will allow the system to send the call out on an alternate route if the first one is unavailable.

Automatically redial the last external telephone number that you dialed.

Enter FEATURE 5.

Programming note: Enable this feature in system programming under

Set restrictions for each telephone.

Use a shared pool of lines to dial out.

1. Enter FEATURE 64 or press an intercom button.

2. Enter a line pool access code. (Ask your System Administrator for a list.)

Programming note: Programming line pools and codes includes assigning the line to a line pool under Lines programming, assigning the line or line pool to the telephones that need to use it under Line Access in the telephone record, and assigning a line pool access code under Access Codes.

PRI note: All PRI lines must be assigned to line pools, and then assigned to routes and the routes assigned to destination codes.

VoIP lines: Voice over IP lines should be assigned to a single pool, based on trunk type, then provided with routes and destination codes. These lines also require IP programming specific to IP trunks. Refer to the IP Configuration Guide for details.

Name and number blocking

Saved Number Redial

Speed Dial (making a call)

Block the outgoing name and/or number on a per-call basis.

Activate feature: FEATURE 819 Cancel feature: FEATURE #819

Programming note: Refer to “Protecting your call privacy” on page 35.

Save a number to redial later.

• To save the number of a current call: While on the call, enter FEATURE 67.

• To redial the last saved number: When your telephone is idle, enter FEATURE 67.

Programming note: This feature is enabled/disabled for each telephone under Set restrictions.

Blocking programming: You can block the user from saving a number to redial by setting the restrictions for that telephone to partial or complete restriction.

Dial an external telephone number using an assigned two or three-digit code.

There are two types of speed dial codes, but you use them in the same manner:

• System speed dial codes (01 to 70 or 001-255) can be used from any display telephone in the

system. These codes are assigned by your System Administrator.

• User speed dial codes (71 to 94) are used exclusively at your telephone. You can program

these codes by assigning a dial-out number on a memory key.

To make a call using a speed dial code:

1. Enter FEATURE 0.

2. Enter the two or three-digit code for the number.

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Using telephone features 33

Speed Dial (making a call ... continued)

Speed dial (programming user speed dials)

Programming note: The number of system speed dial codes available to the system is assigned under Feature settings. This setting determines if the codes are two or three digits. Assigning a number to a speed dial code is performed under System Speed dial. To use the speed dial codes, the user’s telephone must have the correct line/line pool assignments to route the call.

Users can program both system speed dial codes and user speed dial codes onto memory keys. Refer to “Configure memory button” on page 21. However, users can only configure the contents of a user speed dial.

To program user speed dial numbers:

1. Enter FEATURE *4.

2. Enter a two-digit code from 71 to 94.

3. Specify the external line by pressing a line button, a line pool button, or the intercom button. (If you do not specify the external line, the system automatically chooses a line for the call.)

4. Dial the telephone number you want to program (up to 24 digits).

5. Press HOLD.

6. Record the code and number you programmed.

User speed dial programming note: User speed dial codes can also be programmed under User Preferences, User Speed Dials. The user programming overwrites these settings, but, if the telephone is reprogrammed from the DN record, the User Preferences settings reapply.

A user cannot program personal speed dial numbers while an administrator is programming the telephone.

The speed dial codes can be assigned to specific telephone buttons under Button programming or CAP/KIM button programming, if the codes are being assigned to a CAP station.

Blocking programming: You can block the user from being able to program memory keys or user speed dial numbers by setting the restrictions for that telephone to partial or complete restriction.

Voice call

*+ (ringing call)

Voice call deny

+ (not avail.)

Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring.

1. Enter FEATURE 66.

2. Speak through your handset or through handsfree.

Programming note: To enable the user to answer a voice call without picking up the receiver, HF answerback must be enabled under Capabilities for each telephone.

Since model 7000, 7100, and 2001 telephones do not have speakers, ensure that voice calls are set to Ring Only for these telephones. Some wireless handsets also lack speakers and must have incoming calls set to ring only.

Prevent your telephone from receiving voice calls.

Activate feature: FEATURE 88. Cancel feature: FEATURE #88

Do Not Disturb (FEATURE 85) also prevents your telephone from receiving voice calls.

Blocking programming: You can block the user from using voice call deny by setting the restrictions for that telephone to partial or complete restriction.

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34 Using telephone features

Dial during active call

Your system administrator can configure your system so that you can use auto dial or speed dial keys during an active call or during a conference call without the first call being put on hold.

If this service is turned off, when you use auto dial or speed dial keys during an active call, the active call will be put on hold while the system creates a new call.

This is feature is enabled under Feature settings.

Handling busy tones

If you receive a busy signal when you try to transfer a call, you can use one of the following methods to ensure the call or a message about the call is passed on.

Camp-on Re-route a call to another telephone, and park the call.

1. Enter FEATURE 82.

2. Dial the extension of the receiving telephone.

You can set the duration a call will remain camped under Timers.

Ring Again Request a busy or unanswered telephone, or a busy line pool within your system to ring when it

becomes available.

Activate feature: FEATURE 2 Cancel feature: FEATURE #2

Ring Again signals you to call back when the telephone or line pool becomes available.

Blocking programming: You can block the user from using ring again by setting the restrictions for that telephone to complete restriction.

Priority Call

* (ringing call)

Private or public messaging

Interrupt a person who is on another call.

Activate feature: FEATURE 69

A person on another call can press FEATURE 85 (Do Not Disturb) to block priority calls.

Programming note: To allow a user to make priority calls, turn the feature on in the telephone record Capabilities.

Refer to “Private and public messaging” on page 37

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Using telephone features 35

Protecting your call privacy

If you choose not to receive calls, or want to block the identification information for your telephone, use these codes.

Do Not Disturb Idle telephone: Prevent all incoming calls, except priority calls, from ringing at your telephone.

While on a call: Block an incoming priority call

Activate feature: FEATURE 85 Cancel feature: FEATURE #85

Programming note: The telephone can be programmed to provide a short ring if DND is set and the caller is on another call. This feature is set under Capabilities in system programming.

Blocking programming: You can block the user from changing the Do Not Disturb setting by setting the restrictions for that telephone to complete restriction.

Name and number blocking

Privacy Change the privacy setting for an external line.

Block the outgoing name and/or number on a per-call basis.

Activate feature: FEATURE 819 Cancel feature: FEATURE #819

Programming note: This feature has two settings for BRI ISDN loops: Suppression bit and Service code, which are set under the Loops heading. The type of service that the central office provides will determine if you need to perform additional programming to define unique service codes. Other lines, including PRI lines, and BRI lines set to Suppression bit, do not require additional coding to use this feature. Refer to the Telco features, ONN blocking heading under Telephony services in system programming to configure service codes, if they are required.

Note: Outgoing name display can be blocked at a module level or, in the case of VoIP trunks, at a system level (General settings, IP trunking) if the trunks do not support name display. This setting is determined on BRI QSIG loops under the System Programming, Loops heading.

Activate feature: FEATURE 83

• If a line normally has privacy, this permits another telephone that shares the line to join your

call by selecting the line while you are using it.

• If a line normally has privacy disabled, this prevents another telephone that shares the line

from joining your call by selecting the line while you are using it.

• The privacy setting is re-established once you end your call or when you enter the Privacy

feature code again. Programming note: Privacy is defined under the Lines heading for individual lines that allow this feature. Target lines have this setting, however, since they are not external lines, the feature does not work in the same way.

Blocking programming: You can block the user from resetting the system privacy setting keys by setting the restrictions for that telephone to complete restriction.

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36 Using telephone features

Conference calling

You can establish a call between three people. These codes allow you to control how the conference occurs, and how it is handled.

Conference

*+(Step 5 not required)

Make three-way calls.

Establish a conference call between yourself and two other parties.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

Programming note: Some system profiles also allow the system administrator to determine if a tone is heard by all parties when someone joins a conference. This is set under Feature settings. Each telephone that wants to use conference must have at least two intercom buttons assigned.

To remove yourself from a conference permanently:

Press FEATURE 70.

The other two callers remain connected. (Some external lines may not support this feature. Ask your System Administrator.)

To put a conference on hold:

Press HOLD.

The other two callers can still talk to each other.

N0004978 01

To split a conference:

Press the line or intercom button of one caller to consult privately while the other caller is on hold.

To re-establish the conference:

Press FEATURE 3.

To disconnect one party:

1. Press the line or intercom button of the caller you want to disconnect, then press

RLS.

2. Press the line or intercom button of the remaining caller to resume your

conversation.

To independently hold two calls:

Press the line or intercom button of the first caller, then press HOLD. The second caller is automatically put on hold.

To re-establish the conference:

Press HOLD to retrieve one call from hold, press FEATURE 3, then retrieve the second call from hold.

Using telephone features 37

Create a conference call by releasing privacy

With a line programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules for a conference apply but there is one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

1. Press FEATURE 83.

2. Tell the other person to press the line button and join your conversation.

Only two Business Communications Manager telephones and the external caller can take part in this kind of conference.

To send Hookswitch or DTMF during a conference call

Either Business Communications Manager telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference. This feature must be allowed in programming under Feature settings by the system administrator.

Note: This feature is not available for i20xx telephones or Symbol NetVision handsets, since they cannot receive long or short tones.

• If you want the other set to hear DTMF tones during dial, ensure that the Long Tones feature

is active (FEATURE 808).

• If you want to conference in someone through the trunk, use the button marked Link

(FEATURE 71) Refer to “Link” on page 21 and “Long Tones” on page 22 for information about these two features.

Private and public messaging

You can send and receive messages and pages over your telephone system.

Note: For information about using any of the CallPilot or IVR messaging for your system, refer to the documentation for the specific application.

Note: Some types of telephones cannot receive Pages.

Messages Send messages to other telephones, and review and reply to messages received at your

telephone.

Send a message to another telephone within your system.

Activate feature: FEATURE 1 Cancel feature: FEATURE #1

Blocking programming: You can block the user from sending messages by setting the restrictions for that telephone to complete restriction.

View and reply to your messages:

1. Enter FEATURE 65.

2. Press * and # to view your message list.

3. Press 0 to call the person who left you the message.

To erase a message:

1. Press HOLD while viewing a message.

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38 Using telephone features

Auto hold on incoming page

Page

*+ (cannot receive pages)

If this feature is enabled, telephones with active calls that receive internal pages will have the active call put on hold for the duration of the page. When the page message is finished, the active call will be removed from hold.

Programming note: This feature is enabled under Capabilities on the telephone record.

Business Series Terminals note: If the active call is on mute when the page comes in, it will not be returned to mute when the call comes off hold after the page.

Make a page announcement through internal and/or external speakers (optional equipment).

1. Enter FEATURE 60.

2. Press 1 for an internal page. Press 2 for an external page. Press 3 to page on both

systems.

3. Press 0 to page all zones. Press 1 to 6 to page a specific zone.

Programming note: Page is enabled on the telephone record under Capabilities. You also can determine a page zone for the telephone under Capabilities. Telephones can only belong to one zone. If Page zone is set to none, only pages sent to Zone 0 are received.

You can have a maximum of 50 digital telephones or a maximum of 60 IP telephones in a page zone.

Page announcements are programmed to timeout after a pre-selected amount of time which is set by your System Administrator under the Timers heading.

Internal page

Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones.

1. Enter FEATURE 61.

2. Press 0 to 6 to page a specific zone.

External page

1. Enter FEATURE 62.

Internal and external page

Make a page announcement through both your telephone speakers and an external loudspeaker system. Zone 0 pages all zones.

1. Enter FEATURE 63.

2. Press 0 to 6 to page a specific zone.

N0004978 01

Monitoring Hunt Group calls

Monitor external Hunt group calls from a Silent Monitor Supervisor terminal.

Programming note: The telephone you use must be designated as a supervisor terminal on the telephone record under Capabilities (SM supervisor). You can use system programming to determine whether all parties hear a tone when the supervisor joins the call, how many supervisor telephones will be allowed on the system, and the password to access silent monitoring. This programming is determined under the Silent monitor (General settings) heading.

1 Enter FEATURE *550.

2 Enter the Silent Monitor password. (Default: SILENT (745368))

3 Enter the DN for the Hunt group member you want to monitor.

If there is an active external Hunt group call occurring at that telephone, you will be conferenced into the call. Refer to “Common display prompts” on page 46 for an explanation of the prompts that occur.

The display commands under the prompts allow you to use the display keys to break into the call or exit and move to another DN.

Using telephone features 39

Note: Some countries require that all monitoring use a tone before monitoring begins.

Hospitality services

If you are using your system to support the Hospitality services, you can set both administration and alarm information from your telephones. Refer to the Hospitality Features Card for a detailed description about how to use this feature.

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40 Using telephone features

Scheduling services

If your system has different call privileges for different times of day or of the week, you can manually set the schedules.

Each telephone that you want to control with schedules must be assigned to a Control set. Lines that you want to control with schedules also need to be assigned to a Control set. It is recommended that telephones and lines use different control sets. The Control set DN is assigned under the General heading on the telephone record and on the line record.

Programming note: You require a service control password to set Routing or Restriction services schedules. This password can be changed under Common settings (Scheduled Services).

Blocking programming: You can block the user from activating services by setting the restrictions for that telephone to partial or complete restriction.

Service Schedules

Ringing service

Restriction services

Show active service schedules.

Enter FEATURE 870 on a control set to display the services that are currently active.

From a control set, turn on one of six schedules for alternative ringing/call answering arrangements from a designated control telephone.

1. Enter FEATURE 871.

2. Use

NEXT to scroll to the schedule you want to active. On one-line display telephones,

press #.

3. Press

4. Press

Cancel feature: FEATURE #871

Services that turn on automatically display an asterisk (*) before the name on the display. You cannot manually activate or cancel scheduled services. However, you can override a schedule service by manually activating another schedule.

Programming note: Ringing groups and schedules are defined under Service Schedules (Ringing service). You can also determine if the active service will allow the Trunk answer feature and if a second telephone can be assigned as a direct-dial telephone. For the latter feature to work, the control set must be the same telephone as the assigned direct dial set for the system.

From a control telephone, turn on one of six services for restrictions on particular lines or telephones from a designated control telephone. You will be required to enter a password.

OK to select the schedule. QUIT to exit. (On one-line display telephones, press RLS).

1. Enter FEATURE 872.

2. Enter the Service Control password.

3. Use

NEXT to scroll to the schedule you want to active. On one-line display telephones,

press #.

4. Press

5. Press

Cancel feature: FEATURE #872.

OK to select the schedule. QUIT to exit. (On one-line display telephones, press RLS).

N0004978 01

Programming note: Restriction services can be disabled or set to start manually or automatically under Services Schedules (Restriction service). Lines and telephone programming determine which restrictions are active during a given schedule.

Using telephone features 41

Routing services

From a control telephone, turn on one of six services for routing on particular lines or telephones from a designated control telephone. You will be required to enter a password.

1. Enter FEATURE 873.

2. Enter the Service Control password.

3. Use

NEXT to scroll to the schedule you want to active. On one-line display telephones,

press #.

4. Press

5. Press

Cancel feature: FEATURE #873

Programming note: Routing services can be disabled or be set to start manually or automatically under Services Schedules (Restriction service). You can also indicate whether calls that go unanswered will overflow to the line pool specified in the Normal schedule for the route. Routing is configured under Call routing.

OK to select the schedule. QUIT to exit. (On one-line display telephones, press RLS).

Call display services

The following features are available only if you subscribe to Call Display services from your local telephone company. Your telephone must have a one or two-line display to view these features.

Alpha tagging (passive CLID)

No user input.

If this feature is active on the system and the telephones are programmed to receive it, incoming CLID displays on those telephones that have the assigned the relevant lines and support programming.

Programming note: When a call comes in on a target line or an analog line that supports number-only CLID, and the CLID match length (General settings, Feature settings) is greater than 0 (zero), the system matches the incoming number with the system speed dialing list. If the number matches the amount of digits indicated in CLID match length, the name entered for the system speed dial code displays on the receiving telephone, providing that telephone has CLID display allowed (Line assignment, Caller ID set) for that line, and it is configured to display name first (Telco features for each telephone record).

CLID limitation: Due to system resources, any assigned CLID lines can only support a maximum of 30 call-display-enabled telephones.

Auto bumping (call logs)

Call Display Information

Have the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored.

Activate feature: FEATURE 815 Cancel feature: FEATURE #815

Note: If telephones allow logging, ensure that this option is activated. If this feature is not active and the log file fills, subsequent calls will not be logged.

If the telephone is programmed to allow CLID, the telephone displays the name, number or line name of a ringing or active call. If the call was redirected, redirection information can also be viewed.

Activate feature: FEATURE 811

Press # to move through the information displays.

Telephony Features Handbook

42 Using telephone features

Call Duration Timer

Call Log Display items in your call log.

Call Log (viewing)

+ (cannot scroll through logs)

Briefly display the approximate length of your current or most recent call.

Activate feature: FEATURE 77

Activate feature: FEATURE *84

Icons refer to specific information:

• (underline) identifies a new item

• (handset icon) identifies answered calls

• (globe icon) identifies long distance calls

• (forward slash) identifies that the information has been shortened

• Programming note: The size of the call log for each telephone is defined in system

programming for each telephone record under Telco features.

To reset the logs for the system, use the Configuration menu under Feature settings. This

also erases all existing logs

To view your Call Log:

1. Press FEATURE 812

2. Press * to view old items.

Press # to view new items. Press 0 to return to the last viewed item.

3. Press # and * to move through your items.

4. Press volume button to view more information about an item.

Call Log (erase log)

Call Log (return call)

Call Log (options)

Call Log (password)

To erase a Call Log entry:

Press HOLD while viewing an item or press the Erase display key.

WLAN handset: Use the TRIM softkey to delete each digit.

To return a call from your Call Log:

1. Display the desired number on your telephone.

2. Edit the number, if required. You can add numbers for long distance dialing or line

pool access or remove numbers by toggling with the volume button.

3. Press a line button.

4. Lift the handset.

Select the type of calls that will automatically be stored in your Call Log.

Activate feature: FEATURE *84

Press # to see the next setting. Press HOLD to select the displayed setting.

Programming note: You can also program which calls get logged under User Preferences in system programming.

Program a four-digit password for your Call Log.

Activate feature: FEATURE *85

To remove a forgotten password, talk to your System Administrator. Passwords are configured or reset under the General heading for the telephone record.

Logit Store caller information for your current call in your Call Log.

Activate feature: FEATURE 813

N0004978 01

Using telephone features 43

Time and date (static display)

Time and date (active call)

MCID (ETSI ISDN feature) Record caller information at the central office from which the line was

Change the first line of the display to the current time and date.

Activate feature: FEATURE 806 Cancel feature: FEATURE #806

Briefly display the time and date while you are on a call.

Activate feature: FEATURE 803

assigned.

Press FEATURE 897 during call or within 30 seconds after the caller hangs up (times may vary on different networks), but before you hang up

Programming note: This feature only works if the incoming calls were received over ETSI ISDN lines if the feature is activated from the service provider, and the feature is activated in system programming (Network Services).

Analog telephone feature access

Analog devices, such as single-line telephones, data communications devices, modems or Fax machines, connect directly to analog station modules or indirectly, through an Analog Terminal Adapter (ATA) to a digital station module. Instead of using the Feature key, use the Link key (LINK or *) to invoke features on the system. Refer to the list below for the specific key sequence. Refer to the Analog Terminal User Guide for detailed information about using features on an analog telephone.

Feature Activate Cancel Feature Activate Cancel

Alternate line LINK 2

Call Forward (local system) LINK *4 LINK #4 Link LINK *71

Call Forward (external system)

Call parking LINK *74

Call pick-up (Directed) LINK *76

Call pick-up (Group) LINK *75 Tones LINK *809 LINK #809

Call Queuing LINK *801

Camp-on LINK *82 Trunk Answer LINK *800

Conference call LINK *3

Hold Call (Exclusive) LINK *79

Hold Call (Public) LINK 2 Voice messaging - Internal

Last Number Redial LINK *5 Access mailbox LINK *981

Page - Intercom

Page - External LINK *62

Page - All

LINK *4 <dialed #> LINK 2

LINK *61 and zone (0 to 6)

LINK *63 and zone (0 to 6)

LINK #4

Privacy control LINK *83

Pause LINK *78

Timed release LINK *72

Ring Again LINK *2 LINK #2

Saved Number Redial

Transfer LINK *70

Voice Call LINK *66

Leave a message LINK *980

LINK *67

Telephony Features Handbook

44 Using telephone features

Programming notes: The telephone records for telephones connected to the system through an ATA or analog station module include an answer timer, a location indicator, how the telephone will indicate a message waiting, and a way to indicate the type of device attached to the line. Analog telephones connected through an ASM8+ can be set to provide disconnect supervision. These settings appear on the ATA settings screen under Capabilities. You also need to ensure that you enable the Link feature under Set restrictions. Analog telephones connected to an ASM8+ module can also be programmed to allow calling line identification (CLID), if it is available from the trunk. CLID is programmed on the Line Assignments screen under Line Access for each telephone.

You cannot set the number of intercom keys for analog telephones. The system automatically assigns two intercom positions. This allows the user to toggle between two active calls and to retrieve SWCA-assigned calls.

IP telephone-specific features

The Nortel IP telephones (series 20XX) can access most of the features described above. Feature access is dependant on the model.

In addition, these telephones have these IP-specific features:

Features display menu

+ (cannot scroll through list)

Access a display list of features, including hot desking.

1. Enter FEATURE *900 or press the Services button.

2. Use the

Page+ and Page- display keys to scroll to the feature you want. You can

also use the up and down navigation buttons on the telephone.

3. Press

Select.

4. Enter any information required to activate the feature, as normal.

Programming note: The features that appear on this list are configured under General settings, Nortel IP Terminals.

Time zone adjust Use this feature to reset a remote IP telephone in a different time zone from the Business

Communications Manager to the local time zone, rather than to the Business Communications Manager system setting.

1. Enter FEATURE *510.

2. Press

CHANGE.

3. Press * to toggle between + and - (minus).

4. Enter the number of hours difference.

5. Press

Offset time zones: For areas, such as Newfoundland, Canada, where the time zone is offset from a full hour, press the # key to add .5 to the number of hours, then press OK

Note, Daylight Savings Time changes: The telephone is still configured to change when Daylight Savings Time occurs if the host Business Communications Manager is programmed to change. Therefore, if the telephone is in an area that does not change time, for example, Saskatchewan, Canada, you will need to readjust the time on your IP telephone at each time change. You will also need to readjust the time if the IP telephone is in a time zone that changes and the Business Communications Manager is not, for example, if the telephone is in Alberta, Canada and the Business Communications Manager is located in the business headquarters in Saskatchewan.

OK.

N0004978 01

Using telephone features 45

Hot desking Temporarily transfer your IP telephone configuration to another IP telephone.

Ensure both telephones are on-hook before attempting to activate or cancel this feature.

Feature constraint: The headset mode does not get transferred.

Hot desking (Setting up originating telephone)

Hot desking (Diverting to the target telephone)

Hot desking (Cancelling the feature)

Set up password and activate feature on the originating IP telephone:

1. Enter FEATURE *999.

2. Press

3. Enter a new password, or change an existing password, and press OK

4. Confirm the password, and press

5. Allow/disallow hot desking, as required by pressing

6. Press

Using hot desking:

ADMIN.

OK.

CHANGE.

QUIT to exit.

1. At the telephone you will be using to answer diverted calls, enter FEATURE *999.

2. Press

DIVERT.

3. Enter the DN of the telephone you want to divert to this telephone.

4. Enter the password of the diverted telephone. The buttons on your telephone will mimic the buttons on the diverted set. The diverted telephone indicates that it has been diverted, and it cannot be used until hot desking is cancelled.

Cancel hot desking

You can cancel hot desking from either telephone.

Note: Ensure that both telephones are on-hook before cancelling hot desking. There may be up to a 10-second delay after the call ends before the system will allow you to cancel hot desking. This period can vary, depending on the call type.

The diverted telephone displays a CANCEL

OR, on the live telephone:

prompt.

1. Access FEATURE *999.

2. Enter the password.

3. Press

CANCEL.

Hot desking (Forgotten password)

IP telephone configuration is described in the IP Telephony Configuration Guide.

Reset password

If you forget your hot desking password, or if the IP telephone is given to a new user, ask your system administrator to reset the hot desking password.

Telephony Features Handbook

46 Common display prompts

Display prompts and messages

Use this section to find the explanation for the prompts you see on your telephone. The following tables show what the display reads, and then provides a description of the message, and/or the required action. Prompts are listed alphabetically and in the following categories:

• “Common display prompts” on page 46

• “Viewing active services” on page 62

• “Call log prompts” on page 63

Common display prompts

These prompts can appear during general call features:

Common display prompts:

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Double SS symbols indicate a long distance call. (May be available with Call Display services.)

01:9___

CANCL BKSP OK

3 parties only Conference call: You are trying to add a fourth party to your conference call,

NNN 02:47 Call duration timer: The display shows the last call you made, or the total

XXX <LINENAME>

SHOW OK

NNN: Busy

NEXT VIEW

Speed dial: Continue entering the number you want to program. You can change the number by pressing BKSP finished, press

or to join two conferences together.

Release one call from the conference before adding another, or keep the two conferences separate.

elapsed time in minutes and seconds on a current call.

Button inquiry: The display shows the number and name of the line. Press

SHOW

to view the redirection status of the line.

Hunt group: The hunt group member the hunt group member is in a conference, and the supervisor cannot break in. The display briefly shows Conference busy and then reverts to this prompt.

HOLD or OK.

or the volume bar. When you are

NNN: Idle

NEXT VIEW

N0004978 01

Hunt group: The hunt group member currently is not handling a call.

Common display prompts 47

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

NNN <SETNAME>

NEXT VIEW

NNNNNNNNNNNNN...

VIEW‚

NNN>SSS

CANCL RETRYJOIN

NNN DND

CALLBCK

Button inquiry: The display shows the directory number of the telephone, and the assigned name. Press NEXT

to see the first line assigned to ring at

the intercom button.

Press # or press VIEW‚ the display. Press OK

or ·VIEW to view a number that is too long to fit on

when you have finished.

Transfer: You are talking to the person you want to transfer the call to. Press

RETRY

if you decide to transfer the call to another person. Press RLS or

JOIN

to transfer the call.

Camp-on: The person to whom you redirected a call has Do Not Disturb active. The call has come back to you. Press the CALLBCK

button or the line button to reconnect to the call. On 7000 and 7100 digital phones and 2001 IP telephones, just pick up the handset.

NNN no reply

CALLBCK

Transfer: The person to whom you tried to transfer a call did not answer. Press CALLBCK

or the flashing line button to reconnect to the call. On 7000 and 7100 digital phones and 2001 IP telephones, lift the handset to reconnect.

NNN>SSS – You are receiving an internal call from extension NNN forwarded by

extension SSS

– You have an Answer button for extension SSS and an internal call from

NNN is ringing on SSS.

NNNNNNNN

TRANSFR

NNN

This prompt remains on your display while you are on a call you have dialed. To transfer the call, press TRANSFR

You are connected to an internal call. Press TRANSFR

TRANSFR

NNN busy

PRIORITY LATER

The telephone you have called has no internal lines available.

–Press LATER

– Press PRIORITY

to use the Ring Again or Message features.

to make a priority call.

Priority call: The telephone you want to transfer to is busy.

NNN calling You are receiving a call from extension 221.

to transfer the call.

Telephony Features Handbook

48 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

NNN___

QUIT BKSP OK

OTHER JOIN EXIT

OTHER LEAVE EXIT

Access denied Programming is busy, or the feature you are trying to use is not compatible

Continue entering digits. Press BKSP to delete incorrect digits.

Press

# or OK when you have finished.

auto dial: Continue to enter digits until the number is complete. Press the volume bar or BKSP

Press HOLD or OK

Silent monitor: While a call is being monitored, you can choose to:

– move to another Hunt group member (OTHER

– join the current conversation (JOIN

– exit the silent monitoring (EXIT

Silent monitor: When you join a monitored call, you can choose to:

– move to another Hunt group member (OTHER

– mute your telephone out of the current conversation (this does not

disconnect silent monitoring) (JOIN

– exit the silent monitoring (EXIT

with the configuration of the telephone or line.

Silent monitor: You tried to start a monitoring session on a telephone that does not support the feature.

to erase an incorrect digit.

when you finish.

)

Already joined Your telephone is connected to the telephone you are trying to call. Check

your active line buttons, and return to that call.

Pickup group: You are connected to the telephone that made the call you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to pick up that call.

Already parked Call park: The person you were talking to has parked your call. You cannot

park the same call.

Autodial full Auto dial: The memory allocated to auto dial numbers in your system is full.

Button erased Auto dial: While programming external auto dial, you erased the button by

before entering any digits.

to call the number again. On

or wait 30 seconds for Ring Again to expire.

Call NNN?

YES NO

N0004978 01

pressing HOLD or OK

You have received a Ring Again offer from a call to an internal telephone. Press the flashing internal line button or YES 7000 and 7100 digital phones and 2001 IP telephones, just lift the handset. Otherwise, press NO

Common display prompts 49

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Calling NNN

PRIORITY LATER

Wait for the telephone to be answered. If no one answers, press LATER to use the Ring Again feature or Message feature, or press PRIORITY

to make

a priority call.

Priority Call: You initiated the Priority call transfer to this local.

Call blocked Priority call: You tried to place a priority call to another telephone in your

system. The person you called has blocked your call.

Camped: NNN

CALLBCK

The person at extension NNN has not answered the camped call. The call has come back to you. Press the line button or CALLBCK

to reconnect to the call. On 7000 and 7100 digital phones and 2001 IP telephones, just pick up the handset to reconnect to the call.

Camp denied Camp-on: You have tried to camp an internal call. You can camp external

calls only.

Camp to:

CANCL

Camp-on: Dial the number of the internal telephone to which you want to camp the call.

Cancel denied Message: You entered an invalid number when trying to cancel a message.

Can't ring again You cannot use Ring Again on your current call. You can use Ring Again

while you have a busy signal on an internal call or line pool request or while an internal call is ringing.

Cleared>LINENAM

Message: You cleared an external message from your message waiting list. The message exists in your message center until you erase it there.

CLI COPY INCOMP You attempted to allow CLI for an assigned line for more than 30

telephones.

Conference busy Conference: You tried to make a conference call, but your system is

handling the maximum number of conference calls (6).

Conf Resrce Full Silent Monitor: The six conference resources on the system are already

occupied. This is a transient display that reverts to HG Member DN: busy.

Denied in admin You are trying to use a feature, but do not have access to it under

administration.

Last Number redial: The Last Number is not allowed.

Dial voice call Voice call: Dial the internal number or press the internal auto dial button of

the person you want to speak to.

Telephony Features Handbook

50 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

DND from NNN Prime telephone: The person at telephone NNN has forwarded a call to you

using Do Not Disturb.

DND transfer Prime telephone: The system has transferred a call to you from a telephone

with Do Not Disturb turned on.

DN: Idle Silent monitor: The current call on the telephone you are monitoring is either

not a Hunt Group call, or the call came in on a line key on that telephone. Note: You should not assign lines which are assigned to the hunt group to individual hunt group members

DRT Line001 Prime telephone: No person answered this call so the system transferred it

to you.

Do not disturb

PRIORITY LATER

Do not disturb

CANCL RETRY JOIN

The telephone you are calling has Do Not Disturb turned on. Press LATER to use the Ring Again or Messages features, or press PRIORITY priority call.

Priority Call: The telephone you want to transfer to has Do Not Disturb active.

Transfer: The person to whom you tried to transfer a call has Do Not Disturb active on their telephone.

– Press JOIN – Press RETRY – Press CANCL – On 7000 and 7100 digital phones and 2001 IP telephones, use feature

code

to transfer the call.

to transfer the call to another person. or the flashing line button to reconnect to the call.

to make a

FEATURE #70 to cancel the call.

Enter code: Feature button: If you are checking a speed dial button, enter the two-digit

speed dial code that you want to check.

Enter digits

QUIT OK

Enter zone:___

Auto dial: Enter the number you want to program, selecting the line first, if necessary, exactly as if you were making a call.

Speed dial: Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press HOLD or OK

Page: Enter the required page zone number (0- 6) or press ALL.

ALL

Exchanged Move button: The two buttons you selected have exchanged position.

N0004978 01

Common display prompts 51

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Expensive route You have dialed a number, but the least expensive route programmed for

the system is busy. Unless you release the call, the number goes through on a more expensive route.

F__

QUIT CLEAR

Feature code:

QUIT

Feature moved Feature button: You have programmed a button with a feature programmed

SHOW OK

Feature timeout You took more than 15 seconds to press a button in response to a display.

Forward>NNN

CANCL

Forward denied Call forward: There are several reasons why you can get this message. For

Feature button: Enter the feature code, or press programming or CLEAR the entry when you enter a valid feature code.

Feature button: Press FEATURE and enter the feature code you want to assign to the button. Check that the code is valid.

on another button. The feature has moved to the button you just programmed. The original button is now blank.

Button inquiry: The name of the feature assigned to a button appears on the display when you press the button. Press # or SHOW information.

Call forward: Your calls are being forwarded to telephone NNN.

example, you cannot forward your calls to a telephone that has Call Forward programmed to your telephone.

to clear the numbers entered. The system accepts

RLS or QUIT to end

for additional

Hidden number The last number you dialed or the number you saved for Saved Number

Redial was a speed dial number that displayed a name instead of the number. You dialed the number correctly, but it is not visible.

Hold or release While on a call, you must either release the call or put the call on hold before

you can program a feature button.

SWCA: The requested SWCA code already has a call parked on it. Choose another key position.

Inactive feature You entered the feature code for an application that is disabled.

Incoming only The line you are trying to use to redirect calls is for incoming calls only.

Select an outgoing line.

Telephony Features Handbook

52 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

In observe:

Silent monitor: The hunt group member is already being monitored.

Monitor

Intercom #: ___

Auto dial: Enter the internal telephone number you want to program.

QUIT

Intercom Line redirection: You selected the intercom button as the facility on which to

place the call. Enter a line pool code or a destination code.

In use:XXX You tried to program redirection while the feature is in use. Only one person

can program line redirection at a time.

SWCA: The requested SWCA code is being used by telephone XXX. Choose another key position.

Message: You are trying to call from your message waiting list. The line that you are trying to use is in use by the identified user in your system.

Invalid code You entered an invalid feature code.

Speed dial: You have entered a code outside the code range (01-70 for system, 71-94 for user-based speed dials).

Invalid location Move button: You tried to move a line to a button that cannot be a line

button, such as an intercom button, Handsfree/Mute button, or an answer button.

Invalid number You entered an invalid line pool code or an invalid destination code.

Auto dial: You are programming an internal auto dial button and have entered a number that is not an internal number on your system. Enter a valid internal number. If the number you are entering is a destination code, use external auto dial.

Call park: You have entered an invalid retrieval code.

Invalid number

CANCL RETRY

Transfer: You entered an invalid internal number. Press RETRY and enter the number again. On 7000 and 7100 digital phones and 2001 IP telephones, use the FEATURE #70 feature code to cancel the call, and then retry.

Invalid number

Observe

Silent monitor: The DN you entered is invalid for your system. Press

Observe

to enter another hunt group telephone.

Invalid zone Page: You have entered a page zone code that is not between 0 and 6.

N0004978 01

Common display prompts 53

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

LineXXX 01:45 Call duration timer: You parked your last call. You cannot see the length of

time a call was parked.

LineXXX>YYY You are receiving an external call forwarded from extension YYY, or you

have an answer button for extension YYY and an external call is ringing on that telephone.

LineXXX>YYY

CANCL RETRY JOIN

LineXXX NNN

TRANSFR

LineXXX

TRANSFR

LineXXX callback

CALLBCK

Line XXX hung up Transfer: The external caller you were transferring hung up before the

LXXX:LINENAMVMsg

NEXT CALL CLEAR

Transfer: Press JOIN Press RETRY transfer the call to another person.

Conference call: You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFR Transfer feature code.

You are connected to an external call. Press TRANSFR Enter the digits of the number you want to dial.

Prime telephone: A person camped, parked or transferred a call on line XXX, but no one has answered the call. Press CALLBCK connect to the call.

transfer was complete.

Camp-on: A call you camped has come back to you, but the caller hung up before you can reconnect.

Message: You are viewing your message list. The display shows the number and name of the line used for your message.

if, after talking to the person at extension YYY, you decide to

to transfer the call on line XXX to telephone YYY.

or entering the

to transfer the call.

or the line button to

LineXXX>LineYYY Prime telephone: The call coming in on line XXX for target line YYY has

come to you because Line YYY is busy.

LineXXX to prime Prime telephone: There is no telephone that can receive a call on line XXX

so the system has transferred it to you.

LineXXX transfer Another user in the system is transferring a call to you on line XXX.

LineXXX waiting A camped call is waiting. Press the line button or use Call Queuing to

answer the call. On 7000 and 7100 digital phones and 2001 IP telephones, press

HOLD.

Telephony Features Handbook

54 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Line denied You selected a line that is private to another telephone.

Trunk Answer: You have tried to pick up a call on a private line.

Line in use The line is in use. Make the call using normal methods or wait until a line is

free.

Line Redirection

QUIT ADD REMOVE

Messages & Calls

MSG CALLS

Make calls first The feature you tried to use requires you to be on an active call at your

Message denied Message: You tried to send a message to an invalid internal number or to a

Message list

SHOW ADD EXIT

Message to: Message: Enter the internal number of the telephone to which you want to

Microphone muted Voice call: Your handsfree microphone is on the mute setting. Press the

Line redirection: Press * or ADD cancel a previous redirection.

Message: You have one or more messages and one or more new Call Logs. Press

FEATURE 806 to change the first line of the display to the current

time and date.

telephone. This prompt also appears when information about a call is cleared by a system reset.

telephone that is out of service.

Message: SHOW to review messages you have sent. Press ADD

send a message.

button labeled Handsfree/Mute or pick up your handset to respond to the voice call.

appears when you have remaining messages. Press SHOW

to begin redirection. Press # or REMOVE to

to send a new message.

Move line from:

QUIT

Move line to:

QUIT

Need Handsfree Silent monitor: You entered the silent monitor feature code without picking

N0004978 01

Move button: Press the button of the line you want to move. Press

FEATURE or QUIT when you have finished moving lines.

Move button: Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, switch places.

up the handset, and the telephone does not support Handsfree operation.

Common display prompts 55

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

No avail SWCA SWCA: The FEATURE *520 request was unsuccessful, either because the

telephone has no associated SWCA keys, or all the SWCA keys for that telephone are associated with other calls.

Note: If the call is an internal call and the destination set has a SWCA associated with the call, and if the originating set requests that the call gets associated with a different SWCA, then the destination telephone transfers the call to the new SWCA position. If the destination telephone does not have a button programmed for the new SWCA position, the call disappears from all SWCA button appearances and can only be retrieved by entering the corresponding SWCA code.

No button free You tried to make, receive or pick up a call when no line button was

available. Some features require you to have a button free. Releasing calls can free up line buttons.

Message: You have no line button free with which to reply to a message.

No call to park Call park: You have tried to use Call Park with no active call on your

telephone. If the call you want to park is on hold, reconnect to the call before you park it.

No call on: 101 Call park: There was no call on the retrieval code (101-125) that you

entered.

No calls waiting You tried to use Call Queuing but no call was ringing at your telephone.

SWCA: The there are no calls parked on any of the assigned buttons on your telephone.

No free lines All the lines or line pools available to the telephone are in use. This prompt

also appears when you try to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone. Your installer must correct this situation.

No last number You have not dialed an external telephone number since the last power

interruption or system reset.

No line to use Line redirection: You have one external line on your telephone, but you need

a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line.

No line selected Auto dial or Speed dial: The telephone is set up to dial an external number

on a prime line but the telephone does not have a prime line. Your installer must correct this situation.

FEATURE *537 or FEATURE *538 request was used, but

No line selected There is no call ringing at your telephone. If you have a flashing line button

but your telephone is not ringing, press the line button to answer the call on that line.

Telephony Features Handbook

56 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

No number saved Saved number redial: You have tried to save the number of an incoming call.

You can only save numbers that you have dialed.

No number stored Speed dial: There is no number stored on the speed dial code you have

dialed.

Message: There has been no number programmed for the message center. Contact your voice messaging service provider.

No voice call Voice call: The telephone receiving the call cannot accept voice calls for one

of the following reasons:

– the telephone is active or ringing with another call

– Call Forward is on

– Do Not Disturb is on

– Voice Call Deny is on

– it is not a Business Communications Manager telephone

– Your call continues as a normal ringing call.

Not available You tried to use a feature that is currently not available from your system.

Transfer: The telephone where you directed a call is not in service or is or unavailable. The call returns to your telephone.

Not HG member

Observe

Silent monitor: The DN you entered is not a Hunt Group member. Press

Observe

to enter another hunt group telephone.

Not in service Call forward: Two or more telephones are linked in a forwarding chain, and

one is out of service or used for programming.

Not in service

CANCL RETRY

Not in service

CALLBCK

Transfer: The telephone to which you are trying to transfer a call is out of service.

Camp-on: The telephone to which you have camped a call is out of service or is used for programming. The call has come back to you. Press CALLBCK or the line button to reconnect to the call. On 7000 and 7100 digital phones and 2001 IP telephones, pick up the handset to reconnect with the call.

Not in Service

Observe

Silent monitor: The DN you entered did not respond to the system. Press

Observe

to enter another hunt group telephone.

N0004978 01

Common display prompts 57

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Not Supported

Observe

Observe:

RETRY OK

On another call

LATER

On another call

PRIORITY LATER

On hold: LINENAM You have placed one or more calls on hold. The name of the line held the

Outgoing line Line redirection: You are trying to redirect a line and the line you have

Paging ALL Page: You are making a page. The display shows the page zone you have

Silent monitor: The DN you entered belongs to a portable telephone or an ISDN terminal. Press Observe

Silent monitor: The supervisor, hunt group member and the caller are all connected. If you make a mistake entering a DN number, press RETRY number. If the number you entered is correct, press OK

The telephone you have called is on another call. Press LATER to use the Ring Again or Message features.

Priority call: The telephone you want to transfer to is on another call.

longest appears on the display.

selected is the outgoing line you have selected as a destination. You cannot redirect a line to itself. Select another line.

selected. Press

FEATURE or RLS when finished.

to enter another hunt group telephone.

and re-enter the

Paging busy Page: A page is being made in the page zone you have requested.

Page choice:

SETS SPKR BOTH

Page timeout Page: The time allocated for paging has expired.

Parked call

CALLBACK

Park denied Call park: You have tried to park a conference call. Split the conference and

Page: Select the type of page you want.

No one answered the call you parked. The call returns to you.

park the calls separately. The person who retrieves the calls can reconnect the conference.

Telephony Features Handbook

58 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Parking full Call park: All available retrieval codes are in use. Transfer the call or take a

message instead.

SWCA: No park resources, out of the 27 that are available on the Business Communications Manager, are free. Wait for one to become free, and then try again.

Parked on: n02

PAGE EXIT

Pickup: Pickup group: Enter the internal number of the telephone that is ringing. You

Pickup denied Pickup groupers is no call to pick up, or the call has been answered or you

Pick up receiver You have used the Call Queuing feature without picking up the handset.

Please wait Priority call: The party you are calling has eight seconds to decide to accept

Pool code: ___

QUIT

Call park: Record the code shown (n01-n25). Use Page ( press PAGE

can use an internal auto dial button to do this.

If you decide not to answer a ringing call after you have activated Directed Pickup, press

have tried to pick up a call on a person’s private line.

Trunk Answer: The call that is ringing is on a line that is not in a Ringing Service.

Auto Handsfree is not assigned to your telephone. You must use the handset or press the handsfree button to answer a call.

or reject your priority call.

Line redirection: Enter a valid line pool access code.

to announce the call and its retrieval code.

FEATURE.

FEATURE 60) or

Press a button

QUIT

Press a line Move button: The button you are trying to move is not a line button. If you

Press held line Conference call: You have activated the Conference feature with one call

N0004978 01

Auto dial: Press the memory button you want to program.

Button inquiry: Press the button you want to check. Press

EXIT

when finished.

are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line.

active and another on hold. Press the held line to bring that person into the conference.

FEATURE or

Common display prompts 59

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Program and HOLD Auto dial: Enter the number you want to program on the button, then press

HOLD.

Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number exactly as if you were dialing it normally. When you are finished, press

HOLD.

Program and OK

QUIT OK

Programmed The number is correctly stored on the button.

Priority> NNN

BLOCK

Priority denied Priority call: The telephone you are calling is receiving a priority call at the

Redir by NNN

OVERRIDE

Enter the number you want to program on the button, then press

. You can include a line or line pool selection in an auto dial sequence by

selecting the line before entering any digits.

Speed dial: If you want to program a line or line pool selection for this speed dial number, select the line or line pool. If not, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press OK

You are receiving a priority call. If you are on another call, tell the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (in eight seconds). The priority call goes through after you hear the next beep. Your active call is on Exclusive Hold. It reconnects automatically when the priority call ends (unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND (

FEATURE 85) or press BLOCK to reject a priority call.

same time or cannot receive priority calls.

Line redirection: You have tried to redirect a line, but another person has redirected that line. Press * or OVERRIDE redirection and redirect the line.

to override the previous

HOLD or

Redirect denied Line redirection: You can redirect calls only on individual lines.

Release a call You have no free line available to receive a call. Release one of your current

calls and try again to answer the incoming call.

Camp-on: The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.

Telephony Features Handbook

60 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Release calls You tried to use a feature while you were on a call or had calls on hold.

Release the call or calls, before using the feature.

Silent monitor: You entered the silent monitor feature code on a telephone that already has an active call. To continue, you will have to put that call on hold, or release it.

Restricted call The destination you selected for line redirection is restricted.

System programming has a restriction configured for the call you are trying to make, such as time-of-day restrictions for some calls.

Restricted call

CANCL RETRY

Ring Again?

YES NO EXIT

Select a line Either you have no prime line, or the prime line is in use, or the line

Select line out

QUIT

Select line(s)

QUIT ALL

Transfer: You cannot transfer the call because of telephone or line restrictions.

Press YES

programmed for an auto dial number, speed dial number, or Hotline is in use. Select a line and dial again.

Speed dial: There is no line related with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again.

Line redirection: Select the line used to redirect calls out of the system.

Line redirection: Press the lines to redirect. To release a line selection, press the line to redirect again. Press ALL

Cancel redirection: Press the lines that no longer need redirection. The lines light up when pressed. After you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL your lines. When finished, press

to use Ring Again. Press NO to send a message.

to redirect all your lines.

to cancel redirection for all

HOLD or OK.

Select line(s)

ALL OK

Send message?

YES NO

N0004978 01

Line redirection: Continue to press the lines to redirect. Press when finished.

Cancel redirection: Continue to press the lines that no longer need redirection. Press

Press YES to send a message. See Messages.

HOLD or OK when finished.

HOLD or OK

Common display prompts 61

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Set locked You cannot use the feature you selected because your telephone is locked.

Start of list

Still in trnsfer

CANCL RETRY

Supervisor

Observe

Their list full Message: You are trying to send a message to a user whose message

Transfer denied

CANCL RETRY

Transfer to:2___

CANCL RETRY

Message: You are at the beginning of your list of messages. Press NEXT to move through your messages.

Transfer: Complete the transfer in progress before you access a new feature, answer another call or select an outgoing line.

Silent monitor: The DN you entered belongs to another Supervisor. You cannot monitor SM supervisor telephones. Press Observe hunt group telephone.

waiting list is full.

Transfer: Your transfer does not function for one of these reasons: – All the resources needed to perform a transfer are in use. Try again later. – You have tried to transfer an external call to another external party. Some

restrictions apply.

– You cannot transfer your conference call.

Transfer: Press RETRY person to whom you are transferring the call is not available. On 7000 and 7100 digital phones and 2001 IP telephones, use the feature code to cancel the call, and then retry.

if you entered the wrong internal number or if the

to enter another

FEATURE #70

Unequipped line Line redirection: The line you are trying to redirect cannot be redirected

because the hardware does not support redirection.

Unknown number Speed dial: The system cannot dial the number stored. Reprogram the

number.

Use line pool?

YES NO

Voice call Voice call: The line is open for you to speak.

You received a Ring Again offer for a line pool. Press the flashing internal line button or YES 2001 IP telephones, lift the handset. Otherwise, press NO for the Ring Again offer to expire.

to use the line pool. On 7000 and 7100 digital phones and

or wait 30 seconds

Telephony Features Handbook

62 Common display prompts

Common display prompts: (Continued)

Display prompt Description of error or action

Key: NNN = DNs#; SSS = second DN#; XXX = line number; YYY = second line number

Your list full Message: You tried to send a message but your list of sent messages is full.

Cancel one of the messages you sent, if possible, or wait until you have received a reply to one of those messages.

Your number

Observe

Silent monitor: You entered your own DN. Press Observe hunt group telephone.

Viewing active services

These are the prompts you may get if you are viewing or changing your service scheduling.

Active services:

Display prompt Description of error or action

<Sched> Restr'n

EXIT NEXT

<Sched> Restr'n

QUIT OK NEXT

<Sched> Ringing

EXIT NEXT

You are viewing the active services. Press # or NEXT to view the other active services. Press

The name of the current Restriction service schedule appears on the display. Press # or NEXT Press

HOLD or OK to select the required schedule.

You are viewing the active services. Press # or NEXT active services. Press

RLS or EXIT to quit.

to view the other Ringing service schedules.

RLS or EXIT to quit.

to enter another

to view the other

<Sched> Ringing

QUIT OK NEXT

<Sched> Routing

EXIT NEXT

<Sched> Routing

QUIT OK NEXT

<Sched> until *

QUIT OK NEXT

N0004978 01

The name of the current ringing service schedule appears on the display. Press # or NEXT

to view the other Ringing service schedules. Press

HOLD or OK to select the required schedule.

You are viewing the active services. Press # or NEXT active services. Press

The name of the current Routing service schedule appears on the display. Press # or NEXT

RLS or EXIT to quit.

to view the other Routing service schedules. Press

to view the other

HOLD or OK to select the required schedule.

Press

HOLD or OK to select this schedule, # or NEXT to view the next

available schedule, or remains active until the next automatic schedule begins.

RLS or QUIT to exit. If you select this schedule, it

Call log prompts 63

Active services: (Continued)

Display prompt Description of error or action

No services ON You have entered the Show services feature code and there is no active

service.

Services ON

LIST

There is a service active in your system. Press services.

Call log prompts

These are the prompts you may receive when you are viewing your call logs:

Call log prompts:

Display prompt Description of error or action

1:Unknown name The caller's name is not available.

1:Unknown number The caller’s number is not available.

:KATE SMITH

NEXT ERASE MORE

the colon indicates a new item.

* or LIST to view the active

12 KATE SMITH

NEXT ERASE MORE

12 KATE SMITH

NEXT ERASE MORE

49/1234567890123

NEXT ERASE MORE

Call(s) bumped One or more log entries are deleted by the Autobumping feature while you

Hold or release Hold or release your active call before entering Call Log.

In use: SETNAME The external line is in use.

the symbol indicates that the call was answered.

the symbol indicates a long distance call.

/ indicates the stored number was trimmed to its final 11 digits. Press the volume bar or MORE

are viewing at the Call Log.

to show additional information about the call.

Telephony Features Handbook

64 Report and record alarm codes

Call log prompts: (Continued)

Display prompt Description of error or action

Jan 4 9:00a 3X

NEXT ERASE MORE

Line061 227

NEXT ERASE MORE

Line061 Logit

NEXT ERASE MORE

Line061

NEXT ERASE MORE

Messages & Calls

MSG CALLS

New calls begin You have viewed your last old log item and now you can view your new log

No info to log No information is available for the call.

The repeat call counter, shown with time and date, indicates the number of calls you have received from the same caller.

This call was answered at another telephone (227).

This call was logged manually.

This call was not answered.

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press the first line of the display to the current time and date.

items.

FEATURE 806 to change

No log assigned No log space has been assigned to the telephone.

No resume item The resume item has been removed because of Autobumping, repeat call

update, or log reallocation while you are looking at the Call Log.

Report and record alarm codes

An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to a two-line display telephone such as the 7316E.

If an alarm message appears on the alarm telephone display it shows an Alarm number and a Time:

1 Record the alarm number and time.

2 Call your customer service representative and report the alarm code.

N0004978 01

Relocating telephones

This section explains what happens when you physically move telephones within the system, depending on whether you want the programming to follow the telephone to the new location.

• “Moving digital telephones” on page 65

• “Moving Nortel 200X IP telephones” on page 66

• “User card list” on page 67 provides a list of the user cards that provide information about using individual types of telephones and the features they can access.

Moving digital telephones

You can move a telephone to a new location within the system without losing its programmed settings. Set relocation (automatic telephone relocation) must be enabled in system programming. This makes the internal numbers, autodial settings, and personal speed dial codes remain with the telephone when it is unplugged.

Note: The set relocation feature applies to the digital telephones and analog telephones, only. IP telephones always retain their programming. Refer to “Moving Nortel 200X IP

telephones” on page 66.

Tips (if set relocation is enabled)

Relocate existing telephones before new telephones are installed on the jacks. This allows the moved telephones to retain their programming.

Plugging a new telephone into a jack from which another telephone was removed, before the original telephone is reconnected to another jack, will result in the programming transferring to the new telephone. In this case, when the original telephone is plugged into another jack, it will receive default programming or the programming specifically entered for the DN record that corresponds to the new jack.

When changing a telephone internal number (DN record), wait one minute automatic telephone relocation. When you relocate a telephone, the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to be complete. Moving the telephone again before the three-minute period may result in losing the programming.

To enable set relocation, and relocate digital telephones:

1 In the Unified Manager, click the keys beside Services, Telephony Services,

General settings.

2 Click the Feature settings heading.

3 In the Set relocation box, click Y.

4 Move the telephone: Unplug the telephone and plug it in again at another location. It may

take up to 45 seconds for the system to recognize the telephone.

5 Disable set relocation (set to N) when you have completed all the moves you want to make.

N0004978 01

66 Moving Nortel 200X IP telephones

Moving Nortel 200X IP telephones

IP telephones retain their DN when they are moved to a new location on the same subnet. The following instructions apply to Nortel 200X IP telephones.

Keep DN alive: If you want to retain DN-specific features, such as Call Forward No answer and Call Forward on Busy, if an IP telephone becomes disconnected, you must ensure that Keep DN alive is set to Yes in the DN record for telephone, under Capabilities. Check with your system administrator if you do not have access to DN records on the Unified Manager.

Warning: If the system is reset while an IP telephone is disconnected, the Keep DN alive feature becomes inactive until the telephone is reconnected.

Note: When an IP telephone is disconnected, there is about a 40-second delay before the system activates Keep DN alive during which incoming calls will either get a busy signal or be rerouted to the Prime set, depending on how your system is programmed. The same type of delay occurs when the IP telephone is reconnected to the system.

To move an IP telephone without changing the DN:

1 Disconnect the power from the IP telephone or 3-port switch.

2 Disconnect the network connection.

3 At the new location, reconnect the network location and the power connection.

4 If the new location is on a different subnet, you will need to make the appropriate changes to

the telephone IP addressing. However, do not change the S1 IP address or the S2 IP address.

To move a Nortel IP telephone and change the DN:

1 Ask the system administrator to deregister the DN for your IP telephone.

This process is described in the IP Telephony Configuration Guide.

2 Disconnect the network connection and the power connection from the telephone.

3 Connect the telephone at the new location.

4 You may need to perform the installation procedure, or the system administrator may have set

the system to automatically assign a new DN. The detailed configuration procedure is described in the IP Telephony Configuration Guide.

N0004978 01

User card list

Following is a list of feature and device user guides that can be found on your Business Communications Manager CD:

• Nortel Networks Digital Phone 7000 User Card

• Nortel Networks Digital Phone 7100 User Card

• Nortel Networks Digital Phone 7208 User Card

• Nortel Networks Digital Phone 7316E User Card

• Central Answering Position (CAP) User Guide

• Nortel Networks IP Telephone 2001 User Card

• Nortel Networks IP Telephone 2002 User Card

• Nortel Networks IP Telephone 2004 User Card

• Nortel Networks WLAN Handset 2210/2211 User Guide

• Nortel Networks 2050 Software Phone has on-line user help

• Analog Telephone User Guide

User card list 67

• Telephone Feature User Guide

• Hospitality Features Card

• System-wide Call Appearance (SWCA) Features Card

Telephony Features Handbook

68 User card list

N0004978 01

Index

Numerics

7000

access constraints 15 ring tones 20

7100

access constraints 15

access codes 10

accidental disconnect 27

alarm codes, reporting 64

alarm telephone

reporting alarms 64 system programming 11

alpha tagging

system programming 10 using features 41

answer DNs

restrictions 14 system programming 10 telephone programming 12 using features 27, 31

answer keys, see answer DNs 14

answering calls 25

auto bumping 41

auto dial

memory buttons 21 using features 31

auto hold 29

auxiliary ringer 12

background music

system programming 10 user programming 22

break-in 13

button inquiry 21

button programming 13

buttons, testing 24

call

duration 42

call back 11

call forward

telephone programming 13 using features 28

call log

display prompts 63 space 10 telephone programming 12, 13 using features 42

call park

SWCA programming 10 system programming 10 using features 28

call pickup

system programming 10 using features 27

call process

ring indicators 20

call queuing, using features 28

calls, answering 25

camp-on

system programming 11 using features 28, 34

CAP

model constraints 16 system programming 11

CLID

features 41 system programming 10 telephone programming 12 view information 41

CLID match 10

conference

by releasing privacy 37 system programming 11 using features 36

contrast

display 12

control set

enabling services 40 telephone programming 13

COS passwords

using features 31

Telephony Features Handbook

70 Index

delayed ring transfer 10

destination codes 31

dial pad

display key equivalents 19 set features 18 testing 24

dial tone, wait 22

dialing

telephone programming 12 user programming 22

dialing plan 10

direct dial

system programming 11 telephone programming 13

display

contrast 12 set features 18 testing 24

display contrast 22

display keys, dial pad equivalents 19

display prompts

call log 63 common 46 viewing active service 62

do not disturb (DND)

telephone programming 13 using features 35

handling busy tones 34

handset speaker, testing 24

handsfree

answering calls 26 button location 25 model restrictions 16 telephone programming 12

handsfree answer back 12

handsfree button 18

headset

button 18 testing 25 volume 23

held line reminder 10

hold

button 18 telephone programming 13 using features 28

hospitality services 11

hot desking, IP telephones 45

hotline 13

hunt groups

monitoring 39 overflow constraints 14 system programming 10

exclusive hold 29

feature button 18

feature list, IP telephones 44

feature programming restrictions, set lock 15

features

access constraints 15 programming memory buttons 21 set features 18 telephone programming 12 Unified Manager system programming 9 using 22

group listening 27

N0004978 01

incoming calls

alerts 25

intercom 12

IP telephones

feature constraints 16 handsfree/mute buttons 25 moving 66 special features 44

IP terminal feature labels 11

keep DN alive 66

KIM

enhanced programming 11

language

telephone programming 12 user programming 23

Index 71

last number redial

telephone programming 13 using features 32

last number saved

telephone programming 13

line pool

using features 32

line redirection

telephone programming 13 using features 29

lines

system programming 10 telephone programming 12 user programming 23

link

external call features 21 telephone programming 13

logit 42

long distance call

indicator 46

long tones, external call features 22

making calls

common display prompts 46 using features 30

managing calls 28

MCID 43

memory buttons

programming at the telephone 21 set features 18

messaging

using features 37

moving digital telephones 11

moving IP telephones 12

moving lines 23

moving telephones 65

mute

button location 25 set features 18

name, outgoing calls 10

OLI (outgoing line display) 12

on hold 10

ONN, name and number blocking 32, 35

outgoing name display 10

overflow, answer key settings 14

page

system programming 11 telephone programming 13 using features 38

pause

external call feature 22

pickup group, telephone programming 12

power supply, testing 24

prime line

telephone programming 12

priority call

telephone programming 13 using features 34

privacy

using features 35

programming

Unified Manager system programming 9 Unified Manager telephone programming 12

receiver volume

system programming 10 user programming 23

regulatory information 2

release

button 18

relocating telephones 65

remote access

COS passwords 31 feature access 16 system programming 11

reporting alarm codes 64

restriction filters, system programming 10

restriction service 40

restrictions

set lock 15 telephone programming 12

ring again, using features 34

ring indicators 20

ring type

telephone programming 12 user programming 23

Telephony Features Handbook

72 Index

ring volume 24

ringing service 40

routing service 40

Run/Stop, memory buttons 21

saved number redial 32

services

system programming 10 using features 40

set lock, feature programming restrictions 15

set relocation 65

set restrictions, feature programming restrictions 15

short tones 12

silent monitor

system programming 11 using features 39

speaker, testing 25

static time and date

user programming 24 using features 43

supervisor, silent monitoring 13

SWCA

memory buttons 21 system programming 10 using features 29

system programming

alarm telephone 11 Answer DNs 10 background music 10 call back 11 call log space 10 call park system settings 10 camp-on 11 conference 11 delayed ring transfer 10 dialing plan, access codes 10 direct dial 11 directed call pickup 10 eCAP 11 held line reminder 10 hospitality services 11 hunt groups 10 incoming CLID 10 IP feature labels 11 lines 10 moving digital telephones 11 on hold 10 outgoing name display 10

page timer 11 page tone 11 receiver volume 10 remote access 11 restriction filters 10 service schedule programming 10 silent monitor 11 SWCA 10 system speed dial 11 Timers, Call Park 11 voice mail 11

system speed dial

CLID 10 system programming 11 using features 32, 33

telephone programming

answer DNs 12 auxiliary ringer 12 break-in 13 button programming 13 call forward 13 call log 12, 13 CLID display 12 control set, schedules 13 dialing preferences 12 direct dial 13 display contrast 12 display language 12 do not disturb (DND) 13 handsfree 12 handsfree answerback 12 hold 13 hotline 13 intercom buttons 12 last number redial 13 last number saved 13 line redirect 13 lines 12 link 13 moving IP telephones 12 OLI 12 page 13 page zone 13 pickup group 12 prime line 12 priority calls 13 restrictions 12 ring type 12 short tones 12 supervisor (silent monitor) 13 user speed dial 13

N0004978 01

Index 73

telephones 64

call log display prompts 63 common display prompts 46 display keys 19 handsfree/mute button locations 25 model constraints 15 relocating 65 ring indicators 20 set features 18 system telephones 17 testing operations 24 viewing active service prompts 62

testing

telephone operation 24

Time zone adjust, IP telephones 44

Timers 11

trademarks 2

transfer

using features 30

trunk answer

using features 27

user programming

background music 22 button inquiry 21 contrast 22 dialing preferences 22 erase memory button 21 language 23 memory buttons 21 moving lines 23 receiver volume 23 ring type 23 ring volume 24 run/stop 21 static time and date 24

user speed dial

assigning a code 33 telephone programming 13 using features 32, 33

using features 42

alpha tagging 41 answer DNs 27, 31 auto bumping 41 auto dial 31 call duration 42 call forward 28 call log 42 call park 28 call pickup 27

call privacy 35 call queuing 28 camp-on 28, 34 conference 36 COS passwords 31 destination codes 31 do not disturb (DND) 35 group listening 27 hold 28 IP feature list 44 IP hot desking 45 IP time zone adjust 44 last number redial 32 line pools 32 line redirection 29 logit 42 MCID 43 messaging 37 ONN 32, 35 page 38 priority call 34 ring again 34 saved number redial 32 services 40 silent monitoring, hunt groups 39 speed dials 32, 33 static time and date 43 SWCA 29 transfer 30 trunk answer 27 voice call 33 voice mail DN 30

viewing active service, prompts 62

voice call

deny 33 telephones 33

voice mail

finding DN 30 system programming 11

volume button 18

wait for dial tone, external call feature 22

Telephony Features Handbook

74 Index

N0004978 01

Avaya Business Communications Manager User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

List of features

Programming feature access through the Unified Manager

System feature control

Individual telephone feature programming

Answer DN answer restrictions

Telephone programming access constraints

Telephone model feature access constraints

System telephones

Telephone features

Telephone display and display keys

Buttons with indicators

System ring indicators

Programming memory buttons

Setting up your telephone

Testing your telephone

Answering calls

Using handsfree and mute

Other call answer features

Managing calls

Making calls

Handling busy tones

Protecting your call privacy

Conference calling

Private and public messaging

Monitoring Hunt Group calls

Hospitality services

Scheduling services

Call display services

Analog telephone feature access

IP telephone-specific features

Common display prompts

Viewing active services

Call log prompts

Report and record alarm codes

Moving digital telephones

Moving Nortel 200X IP telephones

User card list