Avaya BRIO User Manual
Using Avaya Vantage Basic
Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT
Avaya -
Release 1.0
May 2016
—
December 30, 2016—5:52 AM (UTC)
© 2016, Avaya, Inc.
cquired the product(s) from an authorized Avaya Channel Partner
a
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications
deletions to the original published version of Documentation unless
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claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
, additions, or
o
utside of the United States and
Canada, the warranty is provided to You by said Avaya Channel Partner
and not by Avaya. “Hosted Service” means an Avaya hosted service
subscription that You acquire from either Avaya or an authorized
Avaya Channel Partner (as applicable) and which is described further in
Hosted SAS or other service description documentation regarding the
applicable hosted service. If You purchase a Hosted Service
ubscription, the foregoing limited warranty may not apply but You
s
may be entitled to support services in connection with the Hosted
Service as described further in your service description documents for
the applicable Hosted Service. Contact Avaya or Avaya Channel Partner
(as applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR
HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,
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time and has no control over the availability of the linked pages.
any information,
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:
https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20
091120112456651010 under the link “Warranty & Product Lifecycle” or
HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya
Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS
DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO
ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING
HE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU,
T
ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU”
AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE
ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER
LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO
BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR
IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE
ANYONE TO ACCESS OR USE THE HOSTED SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,
such successor site as designated by Avaya. Please note that if You
HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK
AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH
“
SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO
License types
ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA
SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE,
OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN
AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
Designated System(s) License (DS). End User may install and use each
copy or an Instance of the Software only on a number of Designated
Processors up to the number indicated in the order. Avaya may require
the Designated Processor(s) to be identified in the order by type, serial
number, feature key, Instance, location or other specific designation, or
to be provided by End User to Avaya through electronic means
established by Avaya specifically for this purpose. Shrinkwrap License
(SR). You may install and use the Software in accordance with the
terms and conditions of the applicable license agreements, such as
“shrinkwrap” or “clickthrough” license accompanying or applicable to
the Software (“Shrinkwrap License”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License. The applicable
umber of licenses and units of capacity for which the license is
n
granted will be one (1), unless a different number of licenses or units of
capacity is specified in the documentation or other materials available
to You. “Software” means computer programs in object code, provided
by Avaya or an Avaya Channel Partner, whether as stand-alone
products, pre-installed on hardware products, and any upgrades,
updates, patches, bug fixes, or modified versions thereto. “Designated
Processor” means a single stand-alone computing device. “Server”
means a Designated Processor that hosts a software application to be
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on
activation or use authorized as specified in an order or invoice.
extent of
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service, or
hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
accessed by multiple users. “Instance” means a single copy of the
Software executing at a particular time: (i) on one physical machine; or
(ii) on one deployed software virtual machine (“VM”) or similar
deployment.
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
Service Provider
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered.
For example, if the end user customer or Avaya Channel Partner would
like to install two Instances of the same type of products, then two
products of that type must be ordered.
Third Party Components
“Third Party Components” mean certain software programs or portions
thereof included in the Software or Hosted Service may contain
software (including open source software) distributed under third party
agreements (“Third Party Components”), which contain terms
regarding the rights to use certain portions of the Software (“Third
Party Terms”). As required, information regarding distributed Linux OS
source code (for those products that have distributed Linux OS source
code) and identifying the copyright holders of the Third Party
Components and the Third Party Terms that apply is available in the
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING
OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED
SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD
PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE
INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY
SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA
PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF
THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED
TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS,
AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE
APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF
THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT
USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC,
THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE
AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated by
Avaya. The open source software license terms provided as Third Party
Terms are consistent with the license rights granted in these Software
License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms. The following applies only if the H.264 (AVC) codec is
distributed with the product. THIS PRODUCT IS LICENSED UNDER THE
AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE
AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT
WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY
RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY
SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML
THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT
PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR
OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A
CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS
OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC
VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265
(HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for complying
with any applicable laws and regulations, including, but not limited to
AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED
FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED
FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
.
laws and regulations related to call recording, data privacy, intellectual
property, trade secret, fraud, and music performance rights, in the
country or territory where the Avaya product is used.
Preventing Toll Fraud
The handset receiver contains magnetic devices that can attract small
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can result
in substantial additional charges for your telecommunications services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support website: https://support.avaya.com
designated by Avaya.
or such successor site as
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
m
etallic objects. Care should be taken to avoid personal injury.
Industry Canada statement:
This device complies with ISED’s licence-exempt RSSs. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’ ISED applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes : (1) le dispositif ne doit pas produire de
brouillage préjudiciable, et (2) ce dispositif doit accepter tout
brouillage reçu, y compris un brouillage susceptible de provoquer un
fonctionnement indésirable.
Caution :
support.avaya.com/security. Suspected Avaya product security
vulnerabilities are handled per the Avaya Product Security Support
Flow (https:// support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for product
or Hosted Service notices and articles, or to report a problem with your
Avaya product or Hosted Service. For a list of support telephone
numbers and contact addresses, go to the Avaya Support website:
https://support.avaya.com (or such successor site as designated by
Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.
Regulatory Statements
Australia Statements
Handset Magnets Statement
i) the device for operation in the band 5150-5250 MHz is only for
(
indoor use to reduce the potential for harmful interference to co-
channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the band 5725-
5850 MHz shall be such that the equipment still complies with the
e.i.r.p. limits specified for point-to-point and non-point-to-point
operation as appropriate; and
(iii) Users should also be advised that high-power radars are allocated
as primary users (i.e. priority users) of the bands 5650-5850 MHz and
that these radars could cause interference and/or damage to LE-LAN
devices.
Avertissement:
i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont
(
réservés uniquement pour une utilisation à l’intérieur afin de réduire
les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux;
(ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la
bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e.
spécifiée pour l'exploitation point à point et l’exploitation non point à
-Reorient or relocate the receiving antenna.
point, selon le cas;
(iii) De plus, les utilisateurs devraient aussi être avisés que les
utilisateurs de radars de haute puissance sont désignés utilisateurs
principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5650-5850
MHz et que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs LAN-EL.
Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20 cm between the radiator &
your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISED établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de
distance entre la source de rayonnement et votre corps
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's authority to
operate this equipment.
This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with minimum distance 20 cm between the radiator &
your body
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council. If
this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
Denan Power Cord Statement
Danger:
lease be careful of the following while installing the equipment:
P
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by Avaya to be
used with the equipment. If you use any other equipment, it may cause
failures, malfunctioning, or fire.
• Power cords shipped with this equipment must not be used with
any other equipment. In case the above guidelines are not followed, it
may lead to death or severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品
に同梱されております添付品または指定品をご使用ください。添付品
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
指定品以外の部品をご使用になると故障や動作不良、火災の原因とな
ることがあります。
• 同梱されております付属の電源コードを他の機器には使用しないで
ください。上記注意事項を守らないと、死亡や大怪我など人身事故の
原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause harmful
interference, and
2. This equipment or device must accept any interference, including
interference that may cause undesired operation. La operación de este
equipo está sujeta a las siguientes dos condiciones:
1. Es posible que este equipo o dispositivo no cause interferencia
perjudicial y
site, the Documentation, Hosted Service(s), and product(s) provided by
Avaya are the registered or unregistered Marks of Avaya, its affiliates,
its licensors, its suppliers, or other third parties. Users are not
permitted to use such Marks without prior written consent from Avaya
or such third party which may own the Mark. Nothing contained in this
site, the Documentation, Hosted Service(s) and product(s) should be
construed as granting, by implication, estoppel, or otherwise, any
license or right in and to the Marks without the express written
permission of Avaya or the applicable third party.
trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Avaya is a registered
2. Este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing to
the outside plant.
EU Countries
This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 4655
Great America Parkway, Santa Clara, CA 95054–1233 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power supplies
specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- For Accessory Power Supply - Use Only Limited Power
Supply Delta Electronics Inc. model:ADP-30HR B , output:48Vdc, 0.66A.
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Chapter 2: Avaya Vantage overview
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Chapter 3: Getting started with Avaya Vantage
Logging in to and out of Avaya Vantage
Lock and unlock functionality
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Chapter 5: Call management operations
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Making an audio or video call using the dial pad
Making an audio or video call using contacts
Making an audio or video call from your Favorites list
Making an audio or video call using call
.............................................................................................................
Answering or ignoring an incoming call
digits during a call
Muting or unmuting a call
Placing a call on hold and resuming the call
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Blocking and resuming video during a call
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Deleting all call information
Working with conference calls
conference call
Merging an active call with a conference call
Chapter 6: Contact management operations
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Setting contact display options
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Setting a contact as a favorite
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Chapter 1: Introduction
Purpose
Change history
Supported features
Specifications
Camera specifications
Third party applications
Chapter 4: Navigation
Physical device layout
Connectors and controls
Making audio or video calls
Managing calls
Entering
Transferring a call
Ending a call
Viewing call history
Starting a
Searching for a contact
Filtering contacts
Chapter 7: Customization
May 2016
Avaya - Pro
Contents
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Using Avaya Vantage Basic
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Modifying your ringtone
Disabling video using the privacy shutter
Chapter 8: Resources
Documentation
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Finding documents on the Avaya Support website.............................................................
Viewing Avaya Mentor videos
Support
May 2016 Using Avaya Vantage Basic 7
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Using the Avaya InSite Knowledge Base...........................................................................
Avaya - Proprietary. Use pursuant to the terms of yo
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ur signed agreement or Avaya policy.
December 30, 2016—5:52 AM (UTC)
1: Introduction
for end users and describes how to use the Avaya Vantage Basic
communication application on an Avaya Vantage device. This document also describes setup
tasks performed by end users.
ribes the major changes made in this document for each release:
Release 1.0, Issue 1
January 2017
Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
This is a new document that is being issued for the
1 Chapter
2 Purpose
3
This document is intended
4
5
6 Change history
7 The following table desc
Issue Date
Summary of changes
May 2016
Avaya -
first time in this release.
Using Avaya Vantage Basic
December 30, 2016—5:52 AM (UTC)
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