Avaya BRIO User Manual

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Page 1

Using Avaya Vantage Basic

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT

Avaya -

Release 1.0

May 2016

—

December 30, 2016—5:52 AM (UTC)

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cquired the product(s) from an authorized Avaya Channel Partner

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums

which may include product information, operating instructions and

performance specifications that are generally made available to users

of products. Documentation does not include marketing materials.

Avaya shall not be responsible for any modifications

deletions to the original published version of Documentation unless

such modifications, additions, or deletions were performed by or on

the express behalf of Avaya. End User agrees to indemnify and hold

harmless Avaya, Avaya's agents, servants and employees against all

claims, lawsuits, demands and judgments arising out of, or in

connection with, subsequent modifications, additions or deletions to

this documentation, to the extent made by End User.

, additions, or

utside of the United States and

Canada, the warranty is provided to You by said Avaya Channel Partner

and not by Avaya. “Hosted Service” means an Avaya hosted service

subscription that You acquire from either Avaya or an authorized

Avaya Channel Partner (as applicable) and which is described further in

Hosted SAS or other service description documentation regarding the

applicable hosted service. If You purchase a Hosted Service

ubscription, the foregoing limited warranty may not apply but You

may be entitled to support services in connection with the Hosted

Service as described further in your service description documents for

the applicable Hosted Service. Contact Avaya or Avaya Channel Partner

(as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA

HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR

HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked

websites referenced within this site or Documentation provided by

Avaya. Avaya is not responsible for the accuracy of

statement or content provided on these sites and does not necessarily

endorse the products, services, or information described or offered

within them. Avaya does not guarantee that these links will work all the

time and has no control over the availability of the linked pages.

any information,

Warranty

Avaya provides a limited warranty on Avaya hardware and software.

Refer to your sales agreement to establish the terms of the limited

warranty. In addition, Avaya’s standard warranty language, as well as

information regarding support for this product while under warranty is

available to Avaya customers and other parties through the Avaya

Support website:

https://support.avaya.com/helpcenter/getGenericDetails?detailId=C20

091120112456651010 under the link “Warranty & Product Lifecycle” or

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER THE LINK “Avaya

DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO

ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING

HE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU,

ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE

DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU”

AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE

ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER

LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO

BIND SUCH ENTITY TO THESE

IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU

MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE

ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

such successor site as designated by Avaya. Please note that if You

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK

AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH

“

Page 3

SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO

License types

ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE,

OR AN AVAYA

CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL

AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.

UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES

NOT EXTEND THIS LICENSE IF THE SOFTWARE

WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN

AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA

RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU

AND ANYONE ELSE USING OR SELLING THE SOFTWARE

WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR

USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,

YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM

YOU ARE INSTALLING, DOWNLOADING OR USING THE

SOFTWARE (HEREINAFTER REFERRED TO

INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO

Designated System(s) License (DS). End User may install and use each

copy or an Instance of the Software only on a number of Designated

Processors up to the number indicated in the order. Avaya may require

the Designated Processor(s) to be identified in the order by type, serial

number, feature key, Instance, location or other specific designation, or

to be provided by End User to Avaya through electronic means

established by Avaya specifically for this purpose. Shrinkwrap License

(SR). You may install and use the Software in accordance with the

terms and conditions of the applicable license agreements, such as

“shrinkwrap” or “clickthrough” license accompanying or applicable to

the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by

Avaya as part of its purchase of the Nortel Enterprise Solutions

Business in December 2009. The Heritage Nortel Software is the

software contained within the list of Heritage Nortel Products located

at https://support.avaya.com/LicenseInfo under the link “Heritage

THESE TERMS AND CONDITIONS AND CREATE A BINDING

CONTRACT BETWEEN YOU AND AVAYA INC. OR THE

APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types

described below, with the exception of Heritage Nortel Software, for

which the scope of the license is detailed below. Where the order

documentation does not expressly identify a license type, the

applicable license will be a Designated System License. The applicable

umber of licenses and units of capacity for which the license is

granted will be one (1), unless a different number of licenses or units of

capacity is specified in the documentation or other materials available

to You. “Software” means computer programs in object code, provided

by Avaya or an Avaya Channel Partner, whether as stand-alone

products, pre-installed on hardware products, and any upgrades,

updates, patches, bug fixes, or modified versions thereto. “Designated

Processor” means a single stand-alone computing device. “Server”

means a Designated Processor that hosts a software application to be

Nortel Products” or such successor site as designated by Avaya. For

Heritage Nortel Software, Avaya grants Customer a license to use

Heritage Nortel Software provided hereunder solely to the extent of

the authorized activation or authorized usage level, solely for the

purpose specified in the Documentation, and solely as embedded in,

for execution on, or for communication with Avaya equipment.

Charges for Heritage Nortel Software may be based on

activation or use authorized as specified in an order or invoice.

extent of

Except where expressly stated otherwise, no use should be made of

materials on this site, the Documentation, Software, Hosted Service, or

hardware provided by Avaya. All content on this site, the

documentation, Hosted Service, and the product provided by Avaya

including the selection, arrangement and design of the content is

owned either by Avaya or its licensors and is protected by copyright

and other intellectual property laws including the sui generis rights

relating to the protection of databases. You may not modify, copy,

accessed by multiple users. “Instance” means a single copy of the

Software executing at a particular time: (i) on one physical machine; or

(ii) on one deployed software virtual machine (“VM”) or similar

deployment.

reproduce, republish, upload, post, transmit or distribute in any way

any content, in whole or in part, including any code and software

unless expressly authorized by Avaya. Unauthorized reproduction,

transmission, dissemination, storage, and or use without the express

written consent of Avaya can be a criminal, as well as a civil offense

under the applicable law.

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Virtualization

Service Provider

The following applies if the product is deployed on a virtual machine.

Each product has its own ordering code and license types. Note that

each Instance of a product must be separately licensed and ordered.

For example, if the end user customer or Avaya Channel Partner would

like to install two Instances of the same type of products, then two

products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions

thereof included in the Software or Hosted Service may contain

software (including open source software) distributed under third party

agreements (“Third Party Components”), which contain terms

regarding the rights to use certain portions of the Software (“Third

Party Terms”). As required, information regarding distributed Linux OS

source code (for those products that have distributed Linux OS source

code) and identifying the copyright holders of the Third Party

Components and the Third Party Terms that apply is available in the

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING

OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED

SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD

PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE

INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY

SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA

PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF

THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY

SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT

SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED

TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS,

AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE

APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF

THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT

USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC,

THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE

AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL

products, Documentation or on Avaya’s website at: https://

support.avaya.com/Copyright or such successor site as designated by

Avaya. The open source software license terms provided as Third Party

Terms are consistent with the license rights granted in these Software

License Terms, and may contain additional rights benefiting

You, such as modification and distribution of the open source

software. The Third Party Terms shall take precedence over these

Software License Terms, solely with respect to the applicable Third

Party Components to the extent that these Software License Terms

impose greater restrictions on You than the applicable Third Party

Terms. The following applies only if the H.264 (AVC) codec is

distributed with the product. THIS PRODUCT IS LICENSED UNDER THE

AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A

CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE

REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE

AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT

WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY

RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY

SIPRO LAB TELECOM INC. SEE WWW.SIPRO.COM/CONTACT.HTML

THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT

PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR

OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC

VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A

CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS

OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC

VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY

OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265

(HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying

with any applicable laws and regulations, including, but not limited to

AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO

PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED

FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED

FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

laws and regulations related to call recording, data privacy, intellectual

property, trade secret, fraud, and music performance rights, in the

country or territory where the Avaya product is used.

Page 5

Preventing Toll Fraud

The handset receiver contains magnetic devices that can attract small

“Toll Fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there can be a risk of Toll Fraud

associated with your system and that, if Toll Fraud occurs, it can result

in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You

need technical assistance or support, call Technical Service Center Toll

Fraud Intervention Hotline at +1-800-643-2353 for the United States

and Canada. For additional support telephone numbers, see the Avaya

Support website: https://support.avaya.com

designated by Avaya.

or such successor site as

Security Vulnerabilities

Information about Avaya’s security support policies can be found in

the Security Policies and Support section of https://

etallic objects. Care should be taken to avoid personal injury.

Industry Canada statement:

This device complies with ISED’s licence-exempt RSSs. Operation is

subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’ ISED applicables aux

appareils radio exempts de licence. L’exploitation est autorisée aux

deux conditions suivantes : (1) le dispositif ne doit pas produire de

brouillage préjudiciable, et (2) ce dispositif doit accepter tout

brouillage reçu, y compris un brouillage susceptible de provoquer un

fonctionnement indésirable.

Caution :

support.avaya.com/security. Suspected Avaya product security

vulnerabilities are handled per the Avaya Product Security Support

Flow (https:// support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya

Support website: https://support.avaya.com, or such successor site as

designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for product

or Hosted Service notices and articles, or to report a problem with your

Avaya product or Hosted Service. For a list of support telephone

numbers and contact addresses, go to the Avaya Support website:

https://support.avaya.com (or such successor site as designated by

Avaya), scroll to the bottom of the page, and select Contact Avaya

Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement

i) the device for operation in the band 5150-5250 MHz is only for

(

indoor use to reduce the potential for harmful interference to co-

channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the band 5725-

5850 MHz shall be such that the equipment still complies with the

e.i.r.p. limits specified for point-to-point and non-point-to-point

operation as appropriate; and

(iii) Users should also be advised that high-power radars are allocated

as primary users (i.e. priority users) of the bands 5650-5850 MHz and

that these radars could cause interference and/or damage to LE-LAN

devices.

Avertissement:

i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont

(

réservés uniquement pour une utilisation à l’intérieur afin de réduire

les risques de brouillage préjudiciable aux systèmes de satellites

mobiles utilisant les mêmes canaux;

(ii) le gain maximal d'antenne permis (pour les dispositifs utilisant la

bande de 5725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e.

Page 6

spécifiée pour l'exploitation point à point et l’exploitation non point à

-Reorient or relocate the receiving antenna.

point, selon le cas;

(iii) De plus, les utilisateurs devraient aussi être avisés que les

utilisateurs de radars de haute puissance sont désignés utilisateurs

principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5650-5850

MHz et que ces radars pourraient causer du brouillage et/ou des

dommages aux dispositifs LAN-EL.

Radiation Exposure Statement:

This equipment complies with ISED radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with minimum distance 20 cm between the radiator &

your body.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux

rayonnements ISED établies pour un environnement non contrôlé. Cet

équipement doit être installé et utilisé avec un minimum de 20 cm de

distance entre la source de rayonnement et votre corps

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by

the party responsible for compliance could void the user's authority to

operate this equipment.

This transmitter must not be co-located or operating in conjunction

with any other antenna or transmitter.

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment. This equipment should be installed

and operated with minimum distance 20 cm between the radiator &

your body

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If

this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the

equipment according to the instruction manual.

Federal Communication Commission Interference Statement

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one of

the following measures:

Denan Power Cord Statement

Danger:

lease be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be

used with the equipment. If you use any other equipment, it may cause

failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with

any other equipment. In case the above guidelines are not followed, it

may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

Page 7

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品

に同梱されております添付品または指定品をご使用ください。添付品

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this

指定品以外の部品をご使用になると故障や動作不良、火災の原因とな

ることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないで

ください。上記注意事項を守らないと、死亡や大怪我など人身事故の

原因となることがあります。

México Statement

The operation of this equipment is subject to the following two

conditions:

1. It is possible that this equipment or device may not cause harmful

interference, and

2. This equipment or device must accept any interference, including

interference that may cause undesired operation. La operación de este

equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia

perjudicial y

site, the Documentation, Hosted Service(s), and product(s) provided by

Avaya are the registered or unregistered Marks of Avaya, its affiliates,

its licensors, its suppliers, or other third parties. Users are not

permitted to use such Marks without prior written consent from Avaya

or such third party which may own the Mark. Nothing contained in this

site, the Documentation, Hosted Service(s) and product(s) should be

construed as granting, by implication, estoppel, or otherwise, any

license or right in and to the Marks without the express written

permission of Avaya or the applicable third party.

trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Linux® is the registered trademark of Linus Torvalds in the U.S. and

other countries.

Avaya is a registered

2. Este equipo o dispositivo debe aceptar cualquier interferencia,

incluyendo la que pueda causar su operación no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to

the outside plant.

EU Countries

This device complies with the essential requirements and other

relevant provisions of Directive 1999/5/EC. A copy of the Declaration

may be obtained from http://support.avaya.com or Avaya Inc., 4655

Great America Parkway, Santa Clara, CA 95054–1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies

specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply - Use Only Limited Power

Supply Delta Electronics Inc. model:ADP-30HR B , output:48Vdc, 0.66A.

Page 8

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Chapter 2: Avaya Vantage overview

..................................................................................................................

........................................................................................................................

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Chapter 3: Getting started with Avaya Vantage

Logging in to and out of Avaya Vantage

Lock and unlock functionality

.............................................................................................................

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Chapter 5: Call management operations

....................................................................................................

Making an audio or video call using the dial pad

Making an audio or video call using contacts

Making an audio or video call from your Favorites list

Making an audio or video call using call

.............................................................................................................

Answering or ignoring an incoming call

digits during a call

Muting or unmuting a call

Placing a call on hold and resuming the call

............................................................................................................

Blocking and resuming video during a call

...................................................................................................................

.............................................................

Deleting all call information

Working with conference calls

conference call

Merging an active call with a conference call

Chapter 6: Contact management operations

..........................................................................................................

Setting contact display options

..............................................................................................

Setting a contact as a favorite

......................................................................................................

prietary. Use pursuant to the terms of your signed agreement or Avaya policy.

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Chapter 1: Introduction

Purpose Change history

Supported features Specifications

Camera specifications Third party applications

Chapter 4: Navigation

Physical device layout Connectors and controls

Making audio or video calls

Managing calls

Entering

Transferring a call

Ending a call

Viewing call history

Starting a

Searching for a contact

Filtering contacts

Chapter 7: Customization

May 2016

Avaya - Pro

Contents

history

...........

Using Avaya Vantage Basic

December 30, 2016—5:52 AM (UTC)

.....

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Contents

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Modifying your ringtone

Disabling video using the privacy shutter

Chapter 8: Resources

Documentation

......................................................................................................................

.................................................................................

Finding documents on the Avaya Support website.............................................................

Viewing Avaya Mentor videos

Support

May 2016 Using Avaya Vantage Basic 7

................................................................................................................................

Using the Avaya InSite Knowledge Base...........................................................................

Avaya - Proprietary. Use pursuant to the terms of yo

.................................................................................................

ur signed agreement or Avaya policy.

December 30, 2016—5:52 AM (UTC)

Page 10

1: Introduction

for end users and describes how to use the Avaya Vantage Basic

communication application on an Avaya Vantage device. This document also describes setup

tasks performed by end users.

ribes the major changes made in this document for each release:

Release 1.0, Issue 1

January 2017

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

This is a new document that is being issued for the

1 Chapter

2 Purpose

This document is intended

4 5

6 Change history

7 The following table desc

Issue Date

Summary of changes

May 2016

Avaya -

first time in this release.

Using Avaya Vantage Basic

December 30, 2016—5:52 AM (UTC)

Page 11

2: Avaya Vantage overview

Vantage is an Android device that provides telephony and conferencing functionality. Avaya

Vantage combines the advantages of a customizable unified communications solution and a fully

functional Android device. Use Avaya Breeze

applications to integrate communications in business processes on your Avaya Vantage device.

According to your business needs, you can choose one of the following Avaya Vantage devices:

Avaya Vantage K175 with an integrated camera if you need full access to video calls

and conferences. You can cover the camera using the mechanical camera shutter.

Avaya Vantage K165 without an integrated camera and privacy shutter. if you need

additional privacy and security. You can still receive video from other devices.

In the initial release, Avaya Vantage can be deployed with the Avaya Vantage Basic application.

This document describes how to use Avaya Vantage

In future releases, Avaya Vantage will also support the following communication applications:

Avaya Vantage benefits from using various third party applications. With

unified communications functionality depending on an application rather than on a particular device,

customers are able to solve more business tasks using a single device.

rted features

The Avaya Vantage Basic supports the following features:

Make and receive audio calls

Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Client Software Development Kit and custom

Basic. Separate documentation is available for

Yes

1 Chapter

2 Avaya

3 4

6 7

8 9

•

11 12

13 SDK developer applications.

15 • Avaya Equinox 16 • Avaya Vantage Pro

18 As an Android device,

19 20

• Avaya Vantage Open

™

21 Suppo

Feature

Caller ID and call information Multiple line support

Avaya Vantage Basic

Yes Yes

May 2016

Avaya -

Using Avaya Vantage Basic

December 30, 2016—5:52 AM (UTC)

Table continues…

Page 12

Mute calls

Yes

Missed calls indication

Yes

PPM contacts

Yes

Avaya Vantage overview

Feature Avaya Vantage Basic

Feature Access Codes (FACs)

Hold calls Transfer calls

Forward calls Conferencing

Do Not Disturb mode Message Waiting Indication (MWI)

Video calls Emergency calls

Off Hook dialing and Edit-dialing Call logs

Avaya Aura® Device Services contact services

Yes

Yes Yes

Yes, through FACs Yes

Yes Yes

Local contacts (Google, Exchange, Facebook contacts and so on)

Favorites Presence

Instant Messaging Hands-free or headset support

Avaya Aura®7.0 support IP Office support

SIP/TLS and PPM/TLS support RTP/RTCP/SRTP/SRTCP support

1 Specifications

Specification Supported on Avaya Vantage

Screen

Headphone Out

• Capacitive touch screen.

• Resolution: 1280×800 px.

• 24 bits color depth.

• 3.5 mm phone connector.

Yes

Yes Yes

May 2016 Using Avaya Vantage Basic

• RJ9 headset connector for a high quality wired headset.

Table continues…

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Page 13

technologies.

Audio

Wideband audio through handset,

headset, and frontal speaker.

Supported codecs:

• G.722

• G.711

• G.729

• G.726.

Specification Supported on Avaya Vantage

USB port Internal storage

Power

USB charger

x1 USB 2.0 Type-C general purpose port. 16 GB flash memory.

• Power over Ethernet EEE 802.3af (Class 3) or 802.3at (Class 4).

• Dedicated 48V AC power supply. Use Delta Electronics Inc. model ADP-30HR B, output 48Vdc, 0.66A.

• Up to 100 mA if using PoE 802.3af.

Specifications

Operating system Ethernet

Wi-Fi

Bluetooth

• Up to 500 mA if using PoE 802.3at.

Android 6.0.1 (Marshmallow). RJ45 primary Gigabit Ethernet (10/100/1000 Mbps) PoE LAN port.

• Wireless access point mode.

• Wi-Fi 802.11a/b/g/n/ac.

Bluetooth 4.1 supporting High Speed, Low Energy, and Enhanced Data Rate

Supported Accessories • 3.5 mm headset.

• RJ9 headset.

• USB pen drive.

• Bluetooth handset.

• Bluetooth HID keyboard and mouse.

Physical security Stand

2 Camera specifications

Avaya Vantage devices can include an integrated camera or no camera.

If you use Avaya Vantage without a camera, you can still receive video from other devices.

Both options share the same form-factor and firmware.

Camera specifications

• Video resolution up to 720p at 30 fps

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Kensington security slot. A stand that can be used either as a desk stand or a wall-mount stand. The

stand supports a standard 100mm pin spacing Ethernet wall plate.

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Avaya Vantage overview

1 2 3 4 5 6 7

8 Third party cameras 9 Avaya Vantage does not support any external cameras connected to the USB port.

Camera LED states

11 Avaya Vantage notifies users that the camera is active using a green LED indicator. The following 12 table describes the states of the indicator:

• Photo resolution up to 720p

• Fixed focus range of 50 cm

• Diagonal field of view at 72.82 degrees

• 1/6 inches CMOS sensor

• Anti-flicker filter of 50 or 60 Hz

• Camera activity LED indicator

• Mechanical privacy shutter

State Description

Off On

Camera is not operating. Camera is operating and capturing live video.

14 Third party applications

15 You can install third party applications from the Google Play Store. The system administrator 16 determines the list of applications that you are allowed to install.

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3: Getting started with Avaya

Vantage

chapter describes general startup tasks, such as logging in or out and locking your device.

in to and out of Avaya Vantage

You can log in to the device using either SIP or Avaya Aura

If prompted, enter the password for unlocking the device.

• To log in, do the following:

, enter your SIP or Avaya Aura

, enter your password.

Vantage successfully logs in, Avaya Vantage displays either the Home screen or the

Avaya Vantage Basic main screen depending on the settings configured by your system

• To log out, do one of the following:

In the Presence panel of the Top Bar, tap

On the Home screen, tap

System

and unlock functionality

The Avaya Vantage device can be locked for security and privacy reasons. The device can

locked manually or automatically after a period of inactivity. When the Lock Screen feature is

activated, you must enter valid SIP or Avaya Aura

the screen and access device functionality.

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Device Services credentials.

Device Services user name.

Device Services credentials in order to unlock

1 Chapter

3 This

4 Logging

5 About this task

7Before you begin

9Procedure

11 1. In Extension 12 2. In Password 13 3. Tap Login.

14 If Avaya

16 administrator.

18 - 19 - 20 - From Settings >

22 Lock

23 24 25

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Logout.

Logout .

, tap Logout.

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Page 16

Getting started with Avaya Vantage

1 To unlock the Avaya Vantage device, use the same method you use to log in to the device. 2• If login is performed using SIP credentials, you must enter the SIP password. 3 • If login is performed using Avaya Aura

4 Aura

Device Services password.

Device Services credentials, you must enter the Avaya

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4: Navigation

device layout

Avaya Vantage resembles a tablet in portrait orientation. The device

control buttons and a camera privacy shutter.

Camera

Speaker

Microphone

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also includes volume

Volume down

1 Chapter

2 Physical

3 4

Camera activity indicator

Handset (optional)

Handset cradle (optional)

Camera shutter

Message waiting indicator

Screen

3.5 mm audio jack socket

USB Type-C port

Stand

Volume up

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policy.

Page 18

Navigation

1 Connectors and controls

2 The following images show the options available on the Avaya Vantage device.

Rear panel

4The rear panel contains a power adaptor connector, an RJ9 headset port, and an Ethernet port.

Power adaptor connector

RJ9 analog headset port

RJ45 10/100/1000 Mbps Gigabit Power over Ethernet port

6 Right side panel 7 The right side panel contains a 3.5 mm audio jack socket and a USB Type-C port.

3.5 mm audio jack socket

USB Type-C port

8 9 Left side panel

10 The left side panel contains a cordless or corded handset cradle connector.

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Page 19

Connectors and controls

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5: Call management

Use applications installed on Avaya Vantage to manage incoming and outgoing calls. The key tasks

you can perform include the following:

• Making audio or video calls

• Answering audio or video calls

operations

• Viewing your call history and missed calls

audio or video calls

an audio or video call using the dial pad

the required digits.

to make an audio call or

an audio or video call using contacts

Select the required contact.

to make an audio call or

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operations

1 Chapter

2 3

6 • Performing call control

8• Working with conferences

9 Making

11 Making

12 Procedure 13 14

1. Tap the Dial pad tab.

2. Tap

3. Tap

to make a video call.

17 Making

18 Procedure 19 20

1. Tap the Contacts tab.

3. Tap

to make a video call.

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Page 21

2 Making an audio or video call from your Favorites list

3 Before you begin 4 Ensure that you have contacts in your Favorites list.

Procedure

6 7

1. Tap the Favorites tab.

2. Select the required contact.

3. Tap to make an audio call or to make a video call.

10 Making an audio or video call using call history

11 Procedure 12 13 14

1. Tap the Call history tab.

2. Select the required contact or telephone number.

3. Tap to make an audio call or to make a video call.

Managing calls

15 Managing calls

17 Answering or ignoring an incoming call

18 Procedure 19 20

• Select Answer to accept the call.

• Select Ignore to decline the call.

22 Entering digits during a call

23 About this task

24 Use this procedure if you need to enter DTMF digits during a call. For example, when you check

25 your voice mail, you are prompted to enter digits. 26 Procedure

1. While on an active call, select . The

application displays the dial pad.

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Page 22

Call management operations

3 Muting or unmuting a call

2. Enter the required digits.

4 About this task 5 Use this procedure to mute or unmute your microphone during an active call. When you are on

6mute, the other party cannot hear you.

7 Switching to a different audio device during a call unmutes the call. Call transitions, such as holding

8or resuming a call, do not unmute the call.

You will unmute an active muted call if you switch to a different audio device during the call. You will not

unmute an active muted call if you perform call operations, such as holding or resuming the call.

12 13

Procedure

To mute yourself during the call, select .

To unmute yourself, select .

15 Placing a call on hold and resuming the call

16 Procedure 17 18

• To place a call on hold, select .

• To resume the call, select .

20 Transferring a call

21 Procedure 22

23 24 25

1. In the active call container, tap .

2. Tap Transfer and select Enter a number.

3. In the dial pad, enter the required digits.

4. Tap Transfer.

27 Blocking and resuming video during a call

28 About this task 29 When you pause your video, the application stops transmitting your video to the other party. When a

30 video is paused, you can still receive video from the other party and your audio is still transmitted to 31 the other party.

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Page 23

1 Procedure

2 3

• To pause video, tap

• To continue transmitting video, tap

5 Ending a call

6 Procedure

7 To end an active call, select .

8 Viewing call history

9 Procedure

10 11 12 13 14 15

1. Tap the Call history tab.

2. You can filter the call history using the following options:

• All history

• Missed Calls

• Outgoing Calls

• Incoming Calls

Viewing call history

17 Deleting all call information

18 Procedure 19 20 21

1. Tap the Call history tab.

2. Filter the call history and select Clear All Calls.

3. Tap Delete in the Confirmation dialog box.

22 Working with conference calls

24 Starting a conference call

25 About this task 26 Use this procedure to start an audio or a video conference call.

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Call management operations

1 Procedure

2 3 4 5 6 7

8 Result 9

12 Merging an active call with a conference call

13 14 15 16

While on an active call, tap .

2. From the Call Features window, tap Conference.

3. Do one of the following:

• Tap Enter a number and enter the phone number in the dial pad.

• Tap Choose a contact and select the required contact from the Contacts list.

4. Tap Conference.

Calls are placed to the selected participants. When the participants answer, they are invited to the conference.

Procedure

1. Tap the contact card for the active call.

2. Drop it onto the conversation setup stage over the card for the conference call.

3. Tap Merge.

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Page 25

6: Contact management operations

for a contact

field, start typing the name of the contact that you want to look for.

The application displays all relevant contacts.

contact display options

modify how contact names are displayed in the Contacts list. Contacts can be

displayed with the first name first or with the last name first.

In Avaya Vantage Basic, tap

In Display preferences, tap

select one of the following options:

You can filter the contacts using the following options:

: To view the local and enterprise contacts.

Enterprise contacts

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Name sort preferences

1 Chapter

2 Searching

3 Procedure

4 5 6

7 Setting

8 About this task 9

10 11 Procedure

12 13 14

15 16 17

1. Tap the Contacts tab.

2. In the Search

Use this procedure to

2. Tap Application.

• First Name First

• Last Name First

Extension > User Settings.

Name display preferences or

and

18 Filtering contacts

19 Procedure 20 21 22 23

May 2016

1. Tap the Contacts tab.

• All contacts

•

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: To view the enterprise contacts.

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Page 26

Contact management operations

1 2

• Local contacts: To view the contacts stored in the local storage, such as Google or Exchange contacts.

The application filters the contacts according to the option that you select.

4 Setting a contact as a favorite

Procedure

6 7

8 9

1. Tap the Contacts tab.

2. Select the appropriate contact.

In Contact Details, tap which is beside the contact’s name.

The contact is added to your Favorites list.

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Page 27

Customization

your ringtone

Use this procedure to change the default ringtone for incoming calls.

In Avaya Vantage Basic, tap

In Ring Preferences, tap

Select the new ringtone and tap

video using the privacy shutter

You can physically prevent the camera from capturing video using a privacy

close the shutter, the camera is still on, but it only transmits a black background. The camera LED is

also on, indicating that the camera is working.

To disable video capturing,

so that the camera is entirely covered with the shutter.

If the shutter does not cover the entire camera, the camera might be able to capture

To enable video capturing, shif

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shift the lever located above the camera to the leftmost position

t the lever to the rightmost position so that the shutter does

1 Chapter 7:

2 Modifying

3 About this task

5Procedure

6 7 8 9

2. Tap Audio/Video.

Extension > User Settings.

Choose Ringtone.

OK.

10 Disabling

11 About this task

12 13 14

15 Procedure 16

17 18

19 20

•

partial video.

• not cover the camera.

May 2016

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Using Avaya Vantage Basic

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shutter. When you

Page 28

8: Resources

The following table lists related documents for customers:

Installing and Administering

Avaya

Using

Avaya Vantage Quick Reference

for Android,

iOS, Mac, and Windows

documents on the Avaya Support website

Use this procedure to find product

Use a browser to navigate to the Avaya Support website at

At the top of the screen, enter your username and password and click

Support by Product

Enter your Product Here

the product from the drop

If there is more than one release, select the appropriate release number from the

drop

Content Type

to see a list of all available

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Install, configure, and maintain Avaya

Understand Avaya Vantage layouts and key

functionality. This is a graphical document.

documentation on the Avaya Support website.

http://support.avaya.com/

search box, type the product name and then select

filter on the left to select the type of document you are looking for, or

Implementation

• Support personnel

1 Chapter

2 Documentation

Title

Deploying

Vantage

Using Avaya Equinox™

5 Finding

6 About this task

8Procedure

9 10 11 12 13

14 15

16 17

May 2016

3. Put your cursor over

4. Click Documents.

5. In the

6. Choose Release

7. Use the click Select All

Avaya -

Use this document to:

Vantage.

Set up and use Avaya Equinox™ clients.

-down list.

documents.

Using Avaya Vantage Basic

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Audience

personnel

• End users

• Support personnel

• End users

Page 29

1 2

Viewing Avaya Mentor videos

For example, if you are looking for user guides, select User Guides in the Content Type filter. Only documents in the selected category will appear in the list of documents.

8. Click Enter.

4 Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot

Avaya products.

7 About this task 8 Videos are available on the Avaya Support website, listed under the video document type, and on

9the Avaya-run channel on YouTube.

10 Procedure 11

12 13 14

15 16

17 18

19 20

• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one of the following actions:

- In Search, type Avaya Mentor Videos to see a list of the available videos.

- In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left.

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and perform one of the following actions:

- Enter a key word or key words in the Search Channel to search for a specific product or topic.

- Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website.

Note:

22 Videos are not available for all products.

23 Support

24 Go to the Avaya Support website at http://support.avaya.com for the most up-to-date

25 documentation, product notices, and knowledge articles. You can also search for release notes, 26 downloads, and resolutions to issues. Use the online service request system to create a service 27 request. Chat with live agents to get answers to questions, or request an agent to connect you to a 28 support team if an issue requires additional expertise.

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Page 30

Resources

2 Using the Avaya InSite Knowledge Base

The Avaya InSite Knowledge Base is a web-based search engine that provides:

10 11

12 13

14 15 16 17 18 19 20

4 5 6 7 8 9

• Up-to-date troubleshooting procedures and technical tips

• Information about service packs

• Access to customer and technical documentation

• Information about training and certification programs

• Links to other pertinent information

If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To number.

Use the Avaya InSite Knowledge Base to look up potential solutions to problems.

1. Go to http://www.avaya.com/support.

2. Log on to the Avaya website with a valid Avaya User ID and password. The Support page appears.

3. Under Support by Product, click Product-specific support.

4. Enter the product in Enter Product Name text box and press Enter.

5. Select the product from the drop down list and choose the relevant release.

6. Select the Technical Solutions tab to see articles.

7. Select relevant articles.

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Page 31

...............................

................................

.............................

................................

Proprietary. Use

................................

.............................................................................

................................

setting contact display options

................................

pursuant to the terms of your signed agreement or Avaya policy.

Index

active call

entering digits ................................

Avaya Vantage Basic

supported features

Avaya Vantage overview

call history

deleting ................................

viewing ................................

call management ................................

calls

answering or ignoring

ending ................................

making a call using a call history

making a call using dial pad

making a call using favorites

transferring ................................

camera ................................

Camera LED states ................................

change history ................................

conference call

merging an active call

starting ................................

connectors and controls contacts

adding to favorites

filtering ................................

making a call using contacts

searching ................................

deleting the entire call history

document changes ................................

features ................................

Google Play Store applications

hardware specifications

May 2016

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InSite Knowledge Base

......................... 9

................. 9, 13

........ 21

......... 21

................... 19

.......... 21

......... 18

........ 19

... 20

................ 11

....... 8

layout ................................

legal notices

lock ................................

logout ................................

. 18

modifying your ringtone mute a call

.. 19

physical device layout placing a call on hold

ports ................................

.................. 22

......... 21

...................... 16

........................ 24

......... 23

........ 18

..... 23

.............. 21

........... 9, 10

..... 11, 12

Avaya BRIO User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual