Avaya BCMS Vu Wallboard WB3, BCMS Vu Wallboard WB1, BCMS Vu Wallboard WB2, BCMS Vu Wallboard IW1, BCMS Vu Wallboard IW2 User Manual
...
BCMS Vu Wallboard Models WB1,
WB2, WB3, IW1, IW2, and IW3
Installation, Programming, and
Troubleshooting
555-233-108
Comcode 108395153
Issue 1
November 1998
Copyright 1998, Lucent Technologies
All Rights Reserved
Printed in USA
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an
unauthorized party, for example, persons other than your company’s employees,
agents, subcontract ors, or persons working on your company’s behalf. Note that there
may be a risk of toll fraud associated with y our te leco mmun icati on s system and , if toll
fraud occurs, it can result in substantial additional charges for your
telecommunications services.
You and your system manager are responsible for the security of your system, such as
programming a nd conf ig uring your equipment to pre v en t una u th or iz e d use . The
system manager is also responsible for reading all installation, instruction, and system
administration documents provided with this product in order to full y understand the
features that can introduce risk of toll fraud and the steps that can be taken to reduce
that risk. Lucent Technologies does not warrant that this product is immune from or
will prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical
support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at
1 800 643-2353.
Federal Communication Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial envi ronment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. For further FCC information, see “Customer Support Information” below.
Trademarks
BCMS Vu is a trademark of Lucent Technologies.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 322-6416
Fax 1 800 457-176 4 International Fax 317 322-6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-233- 108
Comcode 108395153
Issue 1, November 1998
Support Telephone Number
In the continental US, Luce nt Technologies prov ides a toll-free custome r helpline 24
hours a day. Call the Lucent Technologies Helpline at 1 800 242-2121 or yo ur Luce nt
Technologies authorized dealer if you need assistance when installing, programming, or
using your system. Outside the continental US, contact your local Lucent Technologies
representative.
Warranty
Lucent T e chn ologi es, Inc . warrants this equipmen t to be free of defects in materials
and workmanship for a period of one year from date of shipment. All defects within
this time will be repaired without charge upon return of the unit to the factory.
This warranty is null and void if the manufacturer determin es tha t any mo di fic at ion s
have been made to the unit or th e unit has been subjected to physical or electrical
stress.
This warranty covers parts and labor only and does not include shipping costs, travel
expenses, or travel time.
Installation of the equipment is the sole responsibility of the purchaser. The
manufacturer, its agents, or its distributors accept no responsibility for malfunction or
damage caused by improper treatment or connection of the unit.
The manufacturer, its agents, or its distributors are not liable for any losses i ncu rred
through use or malfu nction of the equipment or any losses or damages incurred by the
use of the equipment in any means whatsoever.
This warranty is limited to the repair of the equipment to its normal functioning
capability.
This warranty is complete as stated and all other warranties, expressed or implied, are
invalid. The BCMS Vu W a llb oard Mod els should be install ed only by qu alifie d
personnel. No user-serviceable parts are contained within the units. Installation or
programming should not begin pri or to review of all secti ons of this manual .
Contents
■ BCMS Vu™ Wallboard..................................................1
■ Installation.....................................................................5
■ Programming the Wallboard.......................................22
■ EPROM Replacement.................................................23
■ Setting the Jumper .....................................................25
■ Troubleshooting..........................................................26
■ Parts List.....................................................................33
Installing the Wallboard..........................................5
Considerations ....................................... 5
Wall-Mounted Installation .......................6
Counter-Mounted Installation ... ...... ......10
Ceiling-Suspended Installation ............11
Installing the Converter Box.................................14
Required Parts .....................................15
Procedure ............................................16
The EOL Terminators ...........................19
Running the Self-Test Program ............................22
Clearing the Mem ory...... ...... ....... ...... ....... ...... ......23
First Start-Up ........................................................26
Trouble After Installation ......................................29
Wallboard Problems.............................................31
Common Customer Questions.............................32
Issue 1 November 1998 i
Figures
1) Mounting on a Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2) Mounting on a Counter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3) Suspending from a Ceiling . . . . . . . . . . . . . . . . . . . . . . . . . .13
4) Converter Box—Front View . . . . . . . . . . . . . . . . . . . . . . . . .15
5) Converter Box—Rear View . . . . . . . . . . . . . . . . . . . . . . . . . .17
6) RS-232 Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
7) RS-485 Network Connection Using Modular Jacks . . . . . . .19
8) Converter Box on One End of Transmission . . . . . . . . . . . .20
9) Converter Box in Middle of Transmission . . . . . . . . . . . . . . .21
10) Replacing the EPROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
11) Setting the Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Issue 1 November 1998 ii
Tables
1) Characteristics Specific to a Wallboard Model . . . . . . . . . . .3
2) Common Characteristics of All Six Wallboard Models . . . . . .4
3) Wallboard Components . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Issue 1 November 1998 iii
Important Safety Instructions
When installing electrical equipment, always follow basic safety
precautions to reduce the risk of fire, electrical shock, and injury
to persons, including:
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the product.
■ Never install this unit during a lightning storm.
■ Use only Lucent Technologies-recommended/approved
accessories.
■ Do not install this product near water, for example, in a
wet basement location.
■ Do not overload wall outlets, as this can result in the risk
of fire or electrical shock.
■ Do not attach the power supply cord to building
surfaces. Do not allow anything to rest on the power
cord. Do not locate this product where the cord will be
abused by persons walking on it.
■ Unplug the product from the wall outlet before cleaning.
Use a damp cloth for cleaning. Do not use cleaners or
aerosol cleaners.
■ Do not operate the system if chemical gas leakage is
suspected in the area. Use telephones located in some
other safe area to report the trouble.
SAVE THESE INSTRUCTIONS
Issue 1 November 1998 v
BCMS Vu™ Wallboard Models WB1, WB2, WB3, IW1, IW2, and IW3
Installation, Programming, and
Troubleshooting Instructions
BCMS Vu™ Wallboard
The BCMS Vu Wallboards are indoor light-emitting diode (LED)
message centers designed for use with the BCMS Vu software
package. BCMS Vu is a PC software package that collects and
stores Basic Call Call Management System (BCMS) data from a
communications system. The wallboards can display two lines
of 2.1-inch characters in any combination of red, green, and
amber.
NOTE:
The wallboards can be used only with BCMS Vu software.
See the documentation that came with the BCMS Vu
software.
The wallboards come in six models:
■ WB1 (PEC 5340-WB1) with a capacity of
40 typical characters in a two-line format
■ WB2 (PEC 5340-WB2) with a capacity of
52 typical characters in a two-line format
Issue 1 November 1998 1
BCMS Vu™ Wallboard
■ WB3 (PEC 5340-WB3) with a capacity of
64 typical characters in a two-line format
■ IW1 (PEC 5340-IW1) with a capacity of
40 typical characters in a two-line format
■ IW2 (PEC 5340-IW2) with a capacity of
52 typical characters in a two-line format
■ IW3 (PEC 5340-IW3) with a capacity of
64 typical characters in a two-line format
The WB models are for use in the US, Canada, and Mexico;
IW models are for use in countries other than the US, Canada, and
Mexico.
NOTE:
When the phrase “the wallboard” is used, it refers to all the
WB and IW models listed above. When information is specific
to one model of the wallboard, it is so indicated.
Multiple wallboards can be networked together and connected to a
personal computer to form a visual information system that can be
updated automatically. These wallboards are used in customer
service applicatio ns wher e the mes s ages can inc l ude such
information as the number of customers in queue, the number of
available agents, and the average time for a call to be answered.
2 Issue 1 November 1998
BCMS Vu™ Wallboard
Tables 1 and 2 show the characteristics specific (Table 1) and
common (Table 2) to the WB1, WB2, WB3, IW1, IW2, and IW3
wallboards.
Table 1. Characteristics Specific to a Wallboard Model
WB1 and IW1
Characteristic
Case Dimensions
(Depth dimension
includes rearmounted power
supply.)
Weight
of Wallboard
Display
Dimensions
Display Array 120 x 16 160 x 16 200 x 16
Characters in
Two-Line Format
Characters in
One-Line Format
Display Memory 28,000
Wallboard
40.2” L x 5.1” D
x 7.7” H
(102.1 cm L x
12.9 cm D x
19.6 cm H)
18.5 lbs.
(8.4 kg)
36” L x 4.8” H
(91.4 cm L x
12.2 cm H)
40-60 maximum
depending on
characters
10-15 maximum
depending on
characters
characters
WB2 and IW2
Wallboard
52.2” L x 5.1” D
x 7.7” H
(132.5 cm L x
12.9 cm D x
19.6 cm H)
24.5 lbs.
(11.2 kg)
48” L x 4.8” H
(121.9 cm L x
12.2 cm H)
52-80 maximum
depending on
characters
14-20 maximum
depending on
characters
27,500
characters
WB3 and IW3
Wallboard
64.2” L x 5.1” D
x 7.7” H
(163cm L x
12.9cm D x
19.6cm H
31 lbs.
(14 kg)
60” L x 4.8” H
(152cm L x
12.2cm H
66-100 maximum
depending on
characters
18-25 maximum
depending on
characters
27,000
characters
Issue 1 November 1998 3
BCMS Vu™ Wallboard
Table 2. Common Characteristics of All Six Wallboard Models
Characteristic Description
Pixel Size (diameter) 0.2" (0.5 cm)
Pixel (LED) Color Each dot can be red, green, or amber;
three rainbow effects are also available.
Center-to-Center
Spacing (pitch)
Character Size
Two-Line Format 2.1" (5.3 cm)
Memory Retention Typically one month
Real-Time Clock Day and time, 12- or 24-hour format;
Serial Computer
Interface
Operating Mode Hold
Power WB1, WB2, and WB3:
Power Cord Length 10 feet (3 meters)
Keyboard
(ordered separately)
Format EZ Key II™
0.3" (0.8 cm)
maintains accurate time without power
for up to 30 days.
RS-232 (TTL) and RS-485 (multi-drop
networking for up to 255 wallboards)
120 VAC ±10%; 100 watts
IW1, IW2, and IW3:
220–240 VAC; 100–150 watts;
50–60 Hz; all ±10%
Handheld, Eurostyle, infrared remote
control
Operating Temperature 32° to 120° F (0° to 49° C)
(Continued on next page)
4 Issue 1 November 1998
Installation
Table 2. Common Characteristics of All Six Wallboard Models
Characteristic Description
Humidity Range 0% to 95% non-condensing
Mounting Ceiling, wall, or counter
Case Material Extruded aluminum
Safety Meets ETL, UL, and CSA standards;
international model meets CE standards
Installation
The complete installation of the wallboard involves installing the
wallboard and the converter box that is part of the Master Kit.
Installing the Wallboard
The wallboard can be installed in any of the following ways:
■ Mounted on a wall
—
■ Mounted on a counter
■ Suspended from a ceiling
Considerations
Consider the following when installing the wallboard:
■ Do not use the wallboard outdoors.
■ Do not expose the wallboard to direct sunlight.
Issue 1 November 1998 5
Installation
■ Select a mounting location that has adequate ventilation on
all sides of the wallboard to avoid overheating. The
maximum operating temperature is 120°F (49°C).
■ Make sure an electrical outlet is near the wallboard.
■ Any mounting hardware you supply (chains, wall anchors,
“S” hooks, etc.) must be able to support at least four times
the weight of the wallboard.
!
CAUTION:
Do not paint the wallboard to match your office decor. Painting
the wallboard voids the warranty.
!
SECURITY ALERT:
If the wallboard is displaying sensitive BCMS data, be sure to
locate it where only authorized personnel can see the
information.
Wall-Mounted Installation
The list of parts needed and the steps for mounting the wallboard
on a wall are explained below. Unless otherwise stated, the
wallboard includes the parts mentioned.
Required Parts
■ Wallboard
■ Four (4) pivot brackets
■ Eight (8) #8-32 X .375" screws
■ Eight (8) #8-32 lockwashers
■ Two (2) 5/16" 18 X .50" screws
■ Two (2) 5/16" 18 hex nuts
6 Issue 1 November 1998
Installation
■ Two (2) 5/16" split lockwasher s
■ Two (2) cotter pins
■ Eight (8) rubber bumpers
Procedure
Follow these steps to mount a wallboard on a wall (see Figure 1):
1. As necessary, remove power from the wallboard.
2. Place two rubber bumpers on each pivot bracket.
Issue 1 November 1998 7
Installation
#8-32 x .375” screws
#8-32 lockwashers
Rubber
Bumper
WB1/IW1 34”
WB2/IW2 46”
WB3/IW3 58”
Install one each on each end:
5/16” x 0.50” screw
5/16” split lockwasher
5/16” hex nut
To adjust the viewing
angle, insert a cotter
pin into different holes
on each end
.187” diameter
.280” diameter
Figure 1. Mounting on a Wall
8 Issue 1 November 1998
Installation
3. Attach the large end of one pivot bracket to the desired
!
CAUTION:
Do not install the wallboard directly to drywall or plasterboard.
Fasten it to wall studs or other structures that can support at
least 250 pounds.
4. Attach the second pivot bracket to the mounting surface at
NOTE:
Use the type of screws and anchoring method appropriate for
the mounting surface. For example, use wood screws if you
are mounting to a wood surface (these screws are not
supplied).
5. Mount two pivot brackets to the back of the wallboard with
mounting surface by using two #8 screws.
the proper distance from the first bracket (varies depending
on wallboard model) by using two #8 screws.
eight #8-32 X .375" screws and eight #8-32 lockwashers.
Place the screws and lockwashers into the tapped holes on
the back of the wallboard that line up with the pivot bracket.
6. Line up the brackets on the back of the wallboard with the
pivot brackets you installed on the mounting surface. Insert a
5/16" X 0.50" screw through the larger holes of the lined-up
brackets, and place a split lockwasher and a 5/16" hex nut
on the end of the screw. Tighten until snug.
7. To adjust the viewing angle of the wallboard, insert a cotter
pin into one of the holes on the pivot bracket. Do the same
for the same-numbered hole on the other pivot bracket.
Issue 1 November 1998 9
Installation
Counter-Mounted Installation
The list of parts needed and the steps for mounting the wallboard
on a counter are explained below. Unless otherwise stated, the
wallboard includes the parts mentioned.
Required Parts
■ Wallboard
■ Four (4) pivot brackets
■ Eight (8) #8-32 X .375 screws
■ Eight (8) #8-32 lockwashers
■ Two (2) 5/16" 18 X .50 scr ews
■ Two (2) 5/16" 18 hex nuts
■ Two (2) 5/16" split lockwasher s
■ Two (2) cotter pins
■ Eight (8) rubber bumpers
Procedure
Follow these steps to mount the wallboard on a counter
(see Figure 2):
1. As necessary, remove power from the wallboard.
2. Place two rubber bumpers on each pivot bracket.
3. Mount two pivot brackets to the back of the wallboard’s
aluminum extrusion by using four
#8-32 X .375" screws and four #8-32 lockwashers. Place the
screws with the lockwashers into the #8-32 tapped holes on
the extrusion that line up with the holes in the pivot bracket.
4. Screw the other sides of the pivot brackets into the counter.
10 Issue 1 November 1998
Installation
.187” diameter holes
for counter mounting
(2 places)
(2) #8-32 x .375” screws
(2) #8-32 x lockwashers
Rubber Bumper
Pivot Bracket
Figure 2. Mounting on a Counter
Ceiling-Suspended Installation
The list of parts needed and the steps for suspending the wallboard
from a ceiling are explained below. Unless otherwise stated, the
wallboard includes the parts mentioned.
Issue 1 November 1998 11
Installation
Required Parts
■ Wallboard
■ Two (2) hanging brackets
■ Two (2) #6-32 X .50" panhead screws
■ Two (2) #6-32 lockwashers
■ Two (2) “S” hooks
■ Chain for suspending the wallboard (not supplied with the
wallboard)
Procedure
Follow these steps to suspend a wallboard from the ceiling
(see Figure 3):
1. As necessary, remove power from the wallboard.
2. Remove an end cap from the wallboard.
3. Slide the two hanging brackets into the channel on the top of
the wallboard, and place the brackets at the appropriate
location.
4. Thread the #6-32 X .50" panhead screw into the hanging
bracket, and tighten until the screw engages the aluminum
extrusion.
5. Insert the “S” hooks into the holes in the hanging brackets.
To adjust the viewing angle, insert each “S” hook into
another hole in the bracket.
12 Issue 1 November 1998
Installation
#6-32 x 50” screw
#6-32 lockwasher
Chain must support
at least 250 pounds
“S” hook
Hanging
bracket
Figure 3. Suspending from a Ceiling
Issue 1 November 1998 13
Installation
Installing the Converter Box
The RS-232 to RS-485 converter box enables communication
between the personal computer containing the BCMS Vu software
and your wallboards. The converter box converts standard RS-232
signals from the PC’s serial port into RS-485 signals for use in the
wallboard network.
The converter kit comes in two versions:
■ Model for the US, Canada, and Mexico
(PEC 5340-KIT)
■ Model for countries other than the US, Canada, and Mexico
(PEC 5340-IKT)
■ The front of the converter box has three light-emitting
diodes (LEDs) (see Figure 4):
■ Power indicator—When lit, this indicates that the converter
box is receiving power. (The converter box comes with an
AC adapter for connection to an electrical outlet.)
■ RS-232 RXD indicator—When lit, this indicates that the
converter box is receiving data on the RS-232 port and
transmitting data on the RS-485 port.
■ RS-232 TXD indicator—When lit, this indicates that the
converter box is transmitting data on the RS-232 port and
receiving data on the RS-485 port.
14 Issue 1 November 1998
Installation
RS-232/RS-485 CONVERTER
FOR INDOOR USE ONLY
RS-232
TXD
RS-232
RXD
POWER
Figure 4. Converter Box—Front View
Two end-of-line (EOL) terminators come with the converter box.
The EOL terminators are attached directly to the wallboards to help
maintain stable communication across a network. See “The EOL
Terminators” on page 19.
Required Parts
■ DB9-to-DB9 RS-232 cable—This 9-pin connector connects
the PC to the converter box. The converter box has a 9-pin
female port.
■ RS-485 cable
■ As necessary, a DB25-to-DB9 adapter for the computer port.
The required parts from the converter kit are:
■ Converter box
■ Converter cable assembly
■ Power supply
Issue 1 November 1998 15
Installation
You may need additional parts that are not included:
■ DB9-to-DB25 cable—This is a cable to connect the 9-pin
RS-232 port on the converter box to a 25-pin serial port on
the PC.
■ Gender changer—Occasionally the serial port on a device is
the same as the port on the device to which it is connecting.
In this case you need a connector that changes the gender
of the connector to allow the cable to connect to the port on
the device.
NOTE:
Some gender changers also rearrange the pins in the
connector and therefore disrupt the communications to the
device.
Procedure
Follow these steps to connect the converter box to the PC
(see Figure 5):
1. Connect one end of the RS-232 cable to the serial port on
the PC and the other end to the converter RS-232 port. On
some PCs you may need to use a DB25-to-DB9 adapter for
the serial port. Figure 6 shows the pinouts for the RS-232
cable.
2. Connect one end of the RS-485 cable to the RJ11 jack (the
RS-485 port on the back of the converter box). Connect the
other end of the RS-485 cable to a modular network adapter
supplied with the wallboard in the following manner
(see Figure 7):
■ RS-485 positive wire (sometimes black) to the black
terminal
■ RS-485 negative wire (sometimes red) to the yellow
terminal
■ Shield wire to the red terminal
16 Issue 1 November 1998
Installation
RS-485 (+)
BLACK
SHIELD
9 VOL TS-
NOMINAL
RS-232
UNTERMINATED
Figure 5. Converter Box—Rear View
RS-485 (-)
RED
NOT A
TELEPHONE
CONNECTION
RS-485
TERMINATED
Issue 1 November 1998 17
Installation
Type A RS-232 Cable
Pin
Shield
3
2
7
8
6
1
4
5
9
Female End Male End
Figure 6. RS-232 Pinouts
GND
TXD
RXD
RTS
CTS
DSR
DCD
DTR
Signal Ground
RJ
Pin
Shield
3
2
7
8
6
1
4
5
9
18 Issue 1 November 1998
Installation
To RS-485 out /
RS-485 in port
on wallboard
4-wire, 8 ft.
RS-485 cable
8 ft.
max
Plug into surface
jack/junction box
Connect positive
485 wire
(sometimes black)
to black
Connect shield
wire to red
BL
OR
BK
RD
Surface jack/
WH
junction box
BR
YL
GN
Connect negative 485 wire
(sometimes red) to yellow
Figure 7. RS-485 Network Connection Using Modular Jacks
The EOL Terminators
Plug EOL terminators into the wallboards that are on the ends of an
RS-485 transmission line. Insert the EOL terminators into the RJ11
ports (labeled RS-232 IN or TTL) on the wallboards.
The converter box has a termination switch with “Terminated” and
“Unterminated” settings. If the converter box is on one end of an
RS-485 transmission line, set the termination switch to “terminated”
Issue 1 November 1998 19
Installation
and plug one EOL terminator into the wallboard on the other end of
the RS-485 transmission line (see Figure 8).
An EOL Terminator is
plugged into the last
display on the network
Wallboards
Modular Network
Adapters with
4-wire data cables
Converter
Serial port of device
containing application software
Set the terminal switch on the converter box to
Attach on EOL terminator to the last wallboard on the network.
Attach one RS-485 cable directly to the terminal block on the converter box.
Box
RS-232 Cable
A DB25-to-DB9 Adapter
may be required
terminated
.
RS-485 Cable
Figure 8. Converter Box on One End of Transmission
If the converter box is not on one end of an RS-485 transmission
line, set the termination switch to “unterminated” and place one
EOL terminator into the wallboard at each end of the transmission
line (see Figure 9).
20 Issue 1 November 1998
Installation
RS-232 Cable
Wallboards
Modular
Network
Adapters
with 4-wire
data cables
EOL
Terminator
Converter
Box
Serial port of
device containing
application software
Set the terminal switch on the converter box to
Attach EOL terminators to the wallboards on each end of the RS-485 transmission line.
Attach two RS-485 cables directly to the terminal block on the converter box.
A DB25-to-DB9
Adapter may be
required
EOL Terminator
unterminated
Wallboard
.
Figure 9. Converter Box in Middle of Transmission
For the most stable transmission, use daisy-chain connections
when you connect multiple wallboards to the converter box. Make
sure each wallboard is connected to its own modular network
adapter.
NOTE:
Do NOT use a star connection. In other words, do not connect
more than two RS-485 cables directly to the terminal block or
to a modular network adapter.
RS-485
Cable
Modular
Network
Adapters
with
4-wire
data
cables
Also note that you CANNOT use a home run connection.
Issue 1 November 1998 21
Programming the Wallboard
PROGRAM
BACK
ADV
Programming the
Wallboard
You can program the following for the wallboard:
■ Running the Self-Test program
■ Clearing the memory
Use the wireless keyboard to program the wallboard.
NOTE:
These are the ONLY functions you can perform with the
wireless keyboard in a BCMS Vu environment. Disregard the
other programming procedures described in the manual that
is shipped with the wireless keyboard.
Running the Self-Test Program
You can run a self-test program via the wallboard. This program
checks to see if all columns of LEDs are functioning properly. With
the Self-Test program you also can easily clear the wallboard of all
information stored in memory.
Follow these steps to run the Self-Test program:
1. Press .
PROG TEST FILE A
2. Press until
appears on the display.
SET TIME AND DAY
appears.
3. Press until the
DAY
and
4. Using the keyboard, type “TEST.” Press “R” immediately
after TEST if you want to save the memory.
A number of diagnostic messages appear repeatedly until the test
is discontinued.
22 Issue 1 November 1998
TIME
or
appear.
SET TIME
EPROM Replacement
PROGRAM
PROGRAM
BACK
ADV
!
CAUTION:
The wallboard’s memory is cleared of any previously stored
messages when you run the Self-Test program. However, if
you press R immediately after entering TEST, the memory is
not cleared.
5. Press to cancel the test program.
Clearing the Memory
To clear the entire memory of the wallboard, follow these steps:
1. Press .
PROG TEXT FILE A
2. Press until
appears.
CLEAR MEMORY
appears.
3. Press .
WARNING!
appears momentarily; then
CLEAR ALL? Y/N
appears.
4. Press “Y” for YES if you want to clear everything in memory.
Press “N” for NO.
PROG TEXT FILE A
reappears.
EPROM Replacement
To upgrade the wallboard, you must replace the EPROM in the
wallboard. Follow these steps to replace the EPROM:
1. Unplug the wallboard from the wall outlet.
2. Remove the end cap located on the right side of the
wallboard (as you face the wallboard).
Issue 1 November 1998 23
EPROM Replacement
3. Touch a grounded surface to dissipate potentially damaging
static electricity.
4. Remove the EPROM from its socket (see Figure 10).
a. Find the EPROM located near the front of the
exposed circuit board.
b. Place your thumb under the EPROM’s top tab and
your index finger under the EPROM’s bottom tab.
c. Lift the EPROM out of the socket by pulling up with
your thumb.
5. Install the new EPROM into the socket.
a. Insert the EPROM so that the tabs on the EPROM are
aligned with the notches in the socket. (The top edge
of the socket has one notch, and the bottom edge has
two notches. The top edge of the EPROM has one
tab, and the bottom edge has two tabs.)
b. Place your thumb on the EPROM, place your index
finger on the back of the circuit board, and gently
push down on the EPROM until it snaps into place.
6. Replace the end cap.
24 Issue 1 November 1998
Setting the Jumper
EPROM
232
Figure 10. Replacing the EPROM
Setting the Jumper
EPROM
Carrier
485
Snap-Off
Cover Plate
The jumper that designates RS-232 or RS-485 operation is located
inside the end cover of the wallboard. Set the jumper to “485.”
Follow these steps to set the jumper (see Figure 11):
1. Turn the power off.
2. Remove the snap-off end cover.
3. Locate the RS-232/RS-485 jumper below the EPROM.
4. Place the jumper for the RS-485 setting by connecting the
center pin and the pin on the right.
Issue 1 November 1998 25
Troubleshooting
Figure 11. Setting the Jumper
Troubleshooting
Jumper Set
for RS-485
Carrier
EPROM
485
IR Receiver
Snap-Off
Cover Plate
232
The following are common troubleshooting problems and typical
questions. In each case the problem or question is given in bold
type, and the procedure or answer is given in plain type.
First Start-Up
The following problems may occur during the first start-up of the
wallboard, before you have communicated with the wallboard.
26 Issue 1 November 1998
Troubleshooting
The wallboard does not light up and does not make any
power-up sound when plugged in.
Follow these steps:
1. Check that you have one of the following wallboards:
■ WB1 (PEC 5340-WB1)
■ WB2 (PEC 5340-WB2)
■ WB3 (PEC 5340-WB3)
■ IW1 (PEC 5340-IW1)
■ IW2 (PEC 5340-IW2)
■ IW3 (PEC 5340-IW3)
NOTE:
The visual message signs 215C (PEC 5332-100)
and 4120C (PEC 5332-150) do NOT work with the BCMS Vu
software.
2. Check power at the outlet. For example, try plugging in
another electrical device to see if it will work. If the outlet is
good, return the wallboard for repair.
The wallboard makes a power-up sound and shows the
start-up message but does not update any information from
the BCMS Vu PC.
Follow these steps:
1. Check all cables and connections to ensure they are
plugged in.
2. Consult the wiring diagram to ensure proper wiring.
3. Check if the wallboard was plugged in and cabled to the
BCMS Vu PC when it was turned on.
Issue 1 November 1998 27
Troubleshooting
4. Has a master kit been purchased? If so, the wallboard must
be on an RS-485 network. See the wiring diagram in the
master kit instructions.
5. Check the EPROM in th e wallboard. T he EPROM is loca ted
in the right endcap. Remove the right endcap and verify that
the EPROM label part number is one of the following. If it is
not, contact your Lucent Technologies representative or
authorized dealer and request the correct EPROM:
■ WB1/IW1 wallboard—1018-4403 revision level J or
■ WB2/IW2 wallboard—1018-5403 revision level J or
■ WB3/IW3 wallboard—1018-6403 revision level J or
6. Check the jumper underneath the EPROM. It must be set for
RS-485 (see “Setting the Jumper” on page 25).
7. Check to see that the wallboard is connected to the correct
COM port on the BCMS Vu PC.
later
later
later
8. Is the converter box plugged in and working? Check the
power light on the box.
9. Is the BCMS Vu PC transmitting to the converter box and the
box transmitting to the wallboard? Check the RXD and the
TXD lights on the converter box. If they are flashing, there is
communication with the wallboard. Check the output cable
on the box and to the wallboard.
10. Is the cable plugged into the BCMS Vu PC and the converter
box? If it is plugged in correctly and there still is no flashing
light on the converter box, make sure you have the BCMS
Vu software to drive the wallboard.
1 1. Check the cable on the back of the wallboard. Make sure it is
plugged into the RS-485 connector.
12. Send the wallboard in for repair.
28 Issue 1 November 1998
Troubleshooting
There is no light on the converter box.
Follow these steps:
1. Check the outlet for power.
2. Return the converter box and the power supply for repair.
Trouble After Installation
Trouble sometimes occurs after communication has been
established between the wallboard and the BCMS Vu PC. In other
words, the wallboard has worked in the past and now has stopped
working.
The wallboard no longer lights up and does not make a
power-up sound.
Follow these steps:
1. Check the outlet for power.
2. Check the power cable to make sure it is plugged into the
outlet.
3. Call for repair.
The wallboard makes a power-up sound but does not light up
or show any information from the BCMS Vu PC.
Follow these steps:
1. Check all
the wallboard.
2. Check the BCMS Vu PC to make sure it is transmitting
updates.
cables and connections from the BCMS Vu PC to
Issue 1 November 1998 29
Troubleshooting
3. Is the converter box power light on? If not, check the power
supply for the converter box.
4. Is the TXD or the RXD light on the converter box flashing? If
not, check the cables and the connection from the BCMS Vu
PC to the converter box.
5. Was the wallboard plugged in and operating before the
BCMS Vu PC was turned on?.
6. Has the EPROM in the wallboard been changed?
7. Has the wallboard software on the BCMS Vu PC been
removed?
8. Has the COM port on the BCMS Vu PC that is connected to
the wallboard been changed?
9. Check with the BCMS Vu Helpline.
10. Call for repair.
The wallboard displays nonsense or locks up.
Follow these steps:
1. Unplug the wallboard and wait for one minute. Plug the
wallboard back in, and check if it is functioning properly.
2. Check all cables and connections.
3. Check that the wiring is a daisy-chain configuration and not a
star configuration. Check the wiring diagram for the
wallboards.
!
CAUTION:
A star configuration is not supported and causes the wallboard
to freeze.
30 Issue 1 November 1998
Troubleshooting
4. Replace any unapproved cables and connectors; they may
be faulty.
5. Has the EPROM been changed?
6. Make sure the jumper underneath the EPROM is set at
RS-485. If not, change the jumper to RS-485 (see “Setting
the Jumper” on page 25).
7. Has the wallboard software on the BCMS Vu PC been
changed or removed?
8. Are the other wallboards on the same network working? If
so, check the connectors at the first wallboard.
9. Use the wireless keyboard to clear the wallboard’s memory
(see instructions on page 26). Retransmit to the wallboard,
and check if it is functioning properly.
10. Call for repair.
Wallboard Problems
Wallboard problems are physical defects in the wallboard; the
network to the wallboard is functioning properly.
Light-emitting diodes (LEDs) are out. This can be a single
light, column, row, or any part of the wallboard.
Call for repair.
The plexiglass face is cracked.
Call for repair.
Issue 1 November 1998 31
Troubleshooting
Common Customer Questions
The following are questions commonly asked by wallboard
customers.
Can I hook up a slave unit directly to the DEFINITY G3V4 or
DEFINITY ECS R5 (or later) communications system?
No, the wallboard must be connected to a customer-supplied PC by
using the Master Kit and the BCMS Vu software package.
Do I have to have the wallboard driver software?
Y es. The software sends out the information from the BCMS Vu PC
in the proper format for the wallboard.
To which COM port on the BCMS Vu PC do I connect?
The BCMS Vu PC COM port chosen to connect the wallboard does
not matter. Be sure to designate the COM port on which the
wallboard is connected in the BCMS Vu configuration. Refer to the
BCMS Vu documentation for details or consult your Lucent
Technologies representative or authorized dealer.
To which port on the wallboard do I connect?
The top port, which is the RS-485 port.
32 Issue 1 November 1998
Parts List
Parts List
Table 3 lists the components and their numbers for the wallboards
and the converter kits.
Table 3. Wallboard Components
Component PEC Comcode
WB1 Wallboard 5340-WB1 407679158
Wallboard (only) 407643717
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
WB2 Wallboard 5340-WB2 407679166
Wallboard (only) 407643725
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
WB3 Wallboard 5340-WB3 407743483
Wallboard (only) 407743467
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
Issue 1 November 1998 33
Parts List
Table 3. Wallboard Components
Component PEC Comcode
IW1 Wallboard 5340-IW1 407689827
Wallboard (only) 407650332
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
IW2 Wallboard 5340-IW2 407689835
Wallboard (only) 407689340
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
IWB3 Wallboard 5340-IW3 407743475
Wallboard (only) 407753227
—Continued
Mounting Kit 407643667
Instruction Manual 407643758
7-foot Telco Cable 407643741
Modular Junction Box 407643634
34 Issue 1 November 1998
Parts List
Table 3. Wallboard Components
—Continued
Component PEC Comcode
Master Kit (US, Canada,
5340-KIT 407679174
and Mexico)
Converter Box 407643642
Converter Cable* 407643659
Power Supply 407643626
Master Kit (Countries
5340-IKT 407689892
other than the US,
Canada, and Mexico)
Converter Box Types
European Style
Australian Style
United Kingdom Style
407650365
407649961
407650357
Converter Cable* 407643659
Power Supply Types
European Style
Australian Style
United Kingdom Style
407650381
407650399
407650373
* This c ab le can have a 9 -pi n or a 25-pin adapter. The adapters can be ma le
or female on either end. Normally the cable is sent with a 9-pin adapter on
each end. The required RS-485 cable must be supplied by the customer.
Issue 1 November 1998 35
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