Avaya BCMS Vu R2 Installation Manual

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Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Respo nsi bi lit y for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for rea d ing all installation, instruction, and system administration documents provided with this product in or der to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1-800-643-2353.

Trademarks

BCMS Vu, Int uity Message Manager, CentreVu Agent, and CentreVu Supervisor are trademarks and DEFINITY is a registered trademark of Lucent Technologies. IBM is a registered trademark of International Business Machines Corp. INTEL and Pentium are registered trademarks of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corp. SPARCserver is a registered trademark of SPARC International licensed exclusively to Sun Microsystems, Inc. Sun and Solaris are registered trademarks of Sun Microsystems, Inc. Symantec pcANYWHERE is a trademark of Symantec, Inc. UNIX is a registered trademark of Novell, Inc. in the United States and other countries, licensed exclusively through X/Open Corporation. All other product names mentioned herein are the trademarks of their respective o wn e rs .

Ordering Information Call: Lucent Technologies Publications Center

Voice 1-800-457-1235 International Voice 1-317-361-5353 Fax 1-800-457-1764 International Fax 1-317-361-5355

Write: Lucent Technologies Publications Center

P.O. Box 4100 Crawfordsville, IN 47933

Order: Document No. 585-217-103

For additional documents, refer to the section titled “Related Documents” in the Preface.

Y ou can be placed on a Standing Or der list for this and other documents you may need. Standing Order will

Issue 1, June 1998

enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Lucent Technologies Publications Center.

Lucent Technologies National Customer Care Center

Lucent Technologies provides a telephone number for you to use to report problems or to ask questions about your call center. The support telephone number is 1-800-242-2121. For technical support, customers outside the United States should call their Lucent Technologies Representative or Distributor.

European Union Dec laration of Confo rm ity

Lucent Technologies Business Communications Systems declares that the equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC

The “CE” mark affixed to the equipment means that it conforms to the above Directives.

Heritage Statement

Lucent Technologies - formed as a result of AT&T’s planned restructuring—desig ns, builds, an d delivers a wide range of public and private networks, communication systems and softwar e, consumer and business telephone systems, and microelectronics components. The world-renowned Bell Laboratories is the research and development arm for the company.

Comments

To comment on this document, return the “How Are We Doing?” form to: Lucent Technologies Department JXOE11400 1200 West 120th Avenue Westminster, CO 80234-2795.

Acknowledgment

Developed by Lucent Tech nolog i es Network Systems Customer Training and Information Products.

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How Are We Doing?

Document Title: Lucent Technologies BCMS Vu R2 Software

Document No. 585-217-103 Date: June 1998 Lucent Technologies welcomes your feedback on this document. Your comments can be of great

value in helping us to improve our documentation.

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2. Please check the ways you feel we could improve this document:

Installation Guide, R2, Issue 1

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❒ Improve the overview/introduction ❒ Make it more concise/brief ❒ Improve th e table of contents ❒ Add more step-by-step procedures/tutorials ❒ Improve the organization ❒ Add more troubleshooting information ❒ Include more figures ❒ Make it less technical ❒ Add more examples ❒ Add more/better quick reference aids ❒ Add more detail ❒ Improve th e index

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Software License Agreement

DEFINITIONS

●

“Lucent” means Lucent Technologies Inc.

●

“You”, “Your”, or “Licensee” means the person or business entity who purchased this License to use this Software or for whom such License was purchased.

●

“Software” means a software application that operates on a computer system that provides resources to Software. “Software” includes both “Server” software and “Client” software.

●

“Server” software provides requested information or applications to other (Client) software.

●

“Client” software requests information or applications from other (Server) software.

●

“Documentation” means the manual and any other printed material provided by Lucent with the Software.

●

“License” means the License purchased and granted pursuant to this Agreement.

●

“Single-User License” means the license to use a single instance of the Client Software at any one time.

LICENSE AND PROTECTION

1. License Grant. Lucent grants to You, subject to the following terms and conditions, a nonexclusive, nontransferable right to use the Server Software on a single device, and to use the Client Software on one or more single-user devices, the maximum simultaneous users of the Client Software being limited to the number of Single-User licenses purchased and owned by You. Lucent reserves all rights not expressly granted to You.

2. Protection of Software. You agree to take all reasonable steps to protect the Software and Documentation from unauthorized copy or use. The Software source code represents and embodies trade secrets of Lucent and/or its licensors. The source code and embodied trade secrets are not licensed to You and any modification, addition, or deletion is strictly prohibited. Y ou agree not to disassemble, decompile, or otherwise reverse engineer the Software in order to discover the source code and/or the trade secrets contained in the source code or for any other reason.

To the extent that the Software is located in a Member State of the European Community and You need information about the Software in order to achieve interoperability of an independently created software program with the Software, You shall first request such information from Lucent. Unless Lucent refuses to make such information available, You shall not take any steps, such as reverse assembly or reverse compilation, to derive a source code equivalent to the Software. Lucent may charge You a reasonable fee for the provision of such information.

3. Copies. You may make copies of the Software; however you may not execute more than one instance of the Server Software at any one time and more instances of the Client Software at any one time than the number of Single-User Licenses purchased and owned by you. You may not copy Documentation unless it carries a statement that copying is permitted. All proprietary rights notices must be faithfully reproduced and included on all copies.

4. Ownership. Ownership of, and title to, the Software and Documentation (including any adaptations or copies) remains with Lucent and/or its licensors.

5. Restrictions. You agree not to rent, lease, sublicense, modify or time share the Software or Documentation.

6. Termination. This Agreement shall automatically terminate if You breach any of the terms or conditions of this Agreement. Y ou agree to destroy the original and all copies of the Software and Documentation, or to return them to Lucent, upon Termination of this License.

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License Agreement

LIMITED WARRANTY AND LIMITED LIABILITY

1. Compatibility. The Software is only compatible with certain computers and operating systems. THE SOFTWARE IS NOT WARRANTED FOR INCOMPATIBLE SYSTEMS.

2. Software. Lucent warrants that if the Software fails to substantially conform to the specifications in the Documentations and if the Software is returned to the place from which it was purchased within one (1) year from the date purchased, then Lucent will either replace the Software or off er to refund the License Fee to You upon return of all copies of the Software and Documentation to Lucent. In the event of a refund, the License shall terminate.

3. DISCLAIMER OF WARRANTIES. Lucent makes NO WARRANTY, REPRESENTATION OR PROMISE NOT EX PR E S S LY SET FORTH IN THIS AGREEMENT. LUCENT DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LUCENT DOES NOT WARRANT THAT THE Software OR DOCUMENTATION WILL SATIS FY YOUR REQUIREMENTS OR THAT THE Software OR DOCUMENTATION ARE WITHOUT DEFECT OR ERROR OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED. Some states or countries do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to You. This warranty gives You specific legal rights which vary from state to state.

4. EXCLUSIVE REMEDY. EXCEPT FOR BODILY INJURY CAUSED BY LUCENT’S NEGLIGENCE, LUCENT’S ENTIRE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE Software OR DOCUMENTATION AND YOUR EXCLUSIVE REMEDY IS LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO EXCEED $10,000. LUCENT SHALL NOT IN ANY CASE BE LIABLE FOR ANY SPECIAL INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES EVEN IF LUCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LUCENT IS NOT RESPONSIBLE FOR LOST PROFITS OR REVENUE, LOSS OF USE OF THE Software, LOSS OF DATA, COSTS OF RECREATING LOST DAT A, THE COST OF ANY SUBSTITUTE EQUIPMENT OR PROGRAM, OR CLAIMS BY ANY PARTY OTHER THAN YOU. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

GENERAL CONDITIONS

1. Governing Law. This Agreement shall be governed by, and interpreted in accordance with, the substantive laws of the State of New Jersey of the United States of America.

2. Entire Agreement. This Agreement sets forth the entire understanding and agreement between Y ou and Lucent and may be amended only in a writing or writings signed by You and Lucent. NO VENDOR, DISTRIBUTOR, DEALER, RETAILER, SALES PERSON OR OTHER PERSON IS AUTHORIZED TO MODIFY THIS AGREEMENT OR TO MAKE ANY W AR R AN TY, REPRESENTATION OR PROMISE WHICH IS DIFFERENT THAN, OR IN ADDITION TO, THE REPRESENTATIONS OR PROMISES OF THIS AGREEMENT ABOUT THE SOFTWARE.

3. Export. Licensee hereby agrees that it will not knowingly, directly or indirectly, without prior written consent, if required, of the Office of Export Licensing of the U.S. Department of Commerce, Washington D.C. 20230, export or transmit any of the Products to any group Q, S, W, Y, or Z country spec ified in the Export Administration Regulations issued by the U.S. Department of Commerce or to any country which such transmission is restricted by applicable regulations or statutes.

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License Agreement

4. U.S. Government Restricted Rights. Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in FAR 52.227-14 (June 1987) Alternate III (g)(3) (June 1987), FAR 52.227-19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June 1988), as applicable Contractor/Manufacturer is Lucent Technologies Inc., 11900 North Pecos Street, Westminster, Colorado 80234.

5. Assignment. Lucent may without your consent or notice to You, assign this Agreement to an entity to which it transfers ownership of the Software. Upon the effective date of such assignment, You agree that Lucent shall be released and discharged from all obligations and liabilities under this Agreement.

Page 8

License Agreement

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Table of Contents 0

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1

Contents of This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-2

Conventions Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-4

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-5

Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About BCMS Vu Software R2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Differences Between R1 an d R2 of BCMS Vu. . . . . . . . . . . . . . . . . . . . . . . . 1-5

Overview of the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Checking the BCMS Vu Software Package Contents . . . . . . . . . . . . . . . . . 1-7

What You Need on Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

For the BCMS Vu Server PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

For the BCMS Vu Client PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

For a Wall board PC without Client Software . . . . . . . . . . . . . . . . . 1-10

Upgrading from BCMS Vu R1 to BCMS Vu R2 . . . . . . . . . . . . . . . . . . . . . .1-11

Upgrading from R1 on Windows NT 4.0 to R2 Server . . . . . . . . . . 1-11

Upgrading from R1 on Windows 95 to R2 Server. . . . . . . . . . . . . . 1-12

Changing R2 Server from Windows 95 to Windows NT 4.0. . . . . . 1-13

Upgrading from R1 to R2 Client. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Software Required for Ma intenance Contracts . . . . . . . . . . . . . . . . . . . . . 1-14

Installation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Installing BCMS Vu R2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

On the Server PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

On the Client PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

On a Wallboard PC without Cl ient Software Installed. . . . . . . . 1-18

On the Server PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Acceptance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Acceptance Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

Chapter 2 Administering the DEFINIT Y System and Config uring the Network 2-1

Administering the DEFINITY System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Connecting the Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Installing an Ana log Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Administering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Data Module without a Telephone. . . . . . . . . . . . . . . . . . . . . . . . 2-4

Data Module with a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

BCMS Vu Login and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Netcon Channels for DEFINITY G3SI or ProLogix System Ports for

DEFINITY G3r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

BCMS Agent Login IDs (Non-EAS) . . . . . . . . . . . . . . . . . . . . . . 2-13

Configuring a Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Preliminary Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

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Table of Contents

Configuring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Configuring a PC without a Network Interface Card (NIC) . . . . . 2-23

Chapter 3 Installing the Data Module, Hardware Key, and Remote Mainte-

nance Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Installing the Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Installing the 7400B/7400B Plus Data Module with a Telephone . . 3-3 Installing a 7400B/7400B Plus Data Module without a Telephone . 3-3

Selecting an EIA-232-D Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Setting the 7400B/7400B Plus Data Module Configuration. . . . . 3-4

Connecting the EIA-232-D Cable. . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Connecting the DCP Type D8W Cord . . . . . . . . . . . . . . . . . . . . . 3-7

Connecting the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Installing an 8400B Plus Data Module with a Telephone. . . . . . . . . 3-9

Selecting an EIA-232-D Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Connecting the EIA-232-D Cable. . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Connecting the DCP Type D8W Cord . . . . . . . . . . . . . . . . . . . . .3-11

Installing an 8400B Plus Data Module without a Telephone . . . . . 3-15

Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Installing a Hardware Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Installing a Remote Maintenance Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Chapter 4 Installing and Removing BCMS Vu Software . . . . . . . . . . . . . . . . 4-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Installing BCMS Vu Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Choose Destination Loca tion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Select Program Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Start Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Setup Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Removing the BCMS Vu R1 Start Icon . . . . . . . . . . . . . . . . . . . . . . 4-13

Removing BCMS Vu Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Installing BCMS Vu Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 -16

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Choose Destination Loca tion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22

Select Program Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

Start Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Setup Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Removing BCMS Vu Client Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28

Installing BCMS Vu Wallboard Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32

Choose Destination Location Window . . . . . . . . . . . . . . . . . . . . . 4-36

Select Program Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38

Start Copying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39

Setup Complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40

Removing BCMS Vu Wallboard Software. . . . . . . . . . . . . . . . . . . . . . . . . . 4-42

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Table of Contents

Chapter 5 Installing a Wallboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Wallboard Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Installing the Wallboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Registering a Wallboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Chapter 6 Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Troubleshooting BCMS Vu Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IN-1

TOC-iii

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Table of Contents

TOC-iv

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Preface 0

Introduction 0

Note

The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu

for installing the BCMS Vu software from the distribution CD-ROM, an d installing a data module, hardware key, and a wallboard to be used with the BCMS Vu software. The final chapter provides guidelines for responding to problems that may be encountered during the installation process.

The BCMS Vu Software Installation Guide is intended for anyone who is installing the BCMS Vu software. It assumes that you are familiar with your computer and the Microsoft® Windows® 95 or Windows® NT system, including standard Windows conventions, such as using the F1 key to activate Help.

The following sections are included in this Preface:

• Contents of this Document

• Conventions Used in this Document

• Related Documents.

In this guide, the term “DEFINITY® system” means the DEFINITY Prologix or DEFINITY system G3V4, R5, or R6.

R2 Server, Client, and Wallboard software. It includes procedures

4.0 operating

Introduction P-1

Page 14

Preface

Contents of This Document 0

This book describes what you need to know to install the BCMS Vu software.

The guide is organized into the following chapters:

Chapter 1 Introduction

Specifies the equipment required to run the BCMS Vu software and outlines the steps required to install it.

Chapter 2 Administering the DEFINITY System and

Configuring the Network

Tells you what to do to the DEFINITY system so it can communicate with BCMS Vu Se rver software.

Chapter 3 Installing the Data Module, Hardware Key, and

Remote Maintenance Line

Tells you how to connect and configure the data module, how to connect the hardware key approved for use with BCMS Vu software, and set up a telephone line for remote maintenance.

Chapter 4 Installing and Removing BCMS Vu Software

Tells you how to install the Server, Client, and Wallboard software from the distribution CD-ROM, and how to delete the software from your PC when you no longer want it.

Chapter 5 Installing a Wallboard

T ells you how to connect and configure the wallboards that are supported by BCMS Vu software.

P-2 Contents of This Document

Page 15

Chapter 6 Troubleshooting Problems

Contains guidelines for responding to problems that may occur when you install the BCMS Vu software, the hardware key, the data module, and the wallboard.

Preface

Contents of This Document P-3

Page 16

Preface

Conventions Used in This Document 0

The following conventions are used in this document:

Bold type

Italics

Mouse button

Terminology

Menu names, button names, option names, and file paths on a disk are show n in bold type. For example: “Select Save fr om the File menu.” “The file is located in C:\Program Files\.” Sometimes items are shown in bold type for emphasis.

Italics are used for trademarks, the exact word ing of file names, and the titles of referenced documents. For example “BCMS Vu software runs on Microsoft Windows.” “Look for the file bcmsvuclient.” Sometimes words are italicized for emphasis.

Unless the secondary mouse button is specified, use the primary mouse button whenever you are instructed to click or select an item.

Standard call center industry terminology is used in this document, as well as terms such as split/skill, ACD, and AUX. For definitio ns of terms used in this document, refer to the Glossary.

P-4 Conventions Used in This Document

Page 17

Preface

Introduction 1

IMPORTANT

This chapter

• Gives you general information about BCMS Vu software

• Outlines the steps involved in install ing BCMS Vu software

• Lists the hardware and software requirements for the PC on which you

are installing the software

• Discusses the software that is required for the maintenance contract.

This chapter is organized into the follow ing sections:

• About BCMS Vu Software

Before you attempt to install the BCMS Vu software, be sure to look at and use the appropriate checklist in the section entitled “Installation Checklist” at the end of this chapter. This checklist is critical for helping you to perform all of the steps in the correct order .

1-1

Page 20

Introduction

• Differences between Release 1 and Release 2 of BCMS Vu

• Overview of the Installation

• Checking the BCMS Vu Software Package Contents

• What You Need on Your PC

• Upgrading from BCMS Vu Release 1 to BCMS Vu Release 2

• Software Required for Maintenance Contracts

• Installation Checklist

• Acceptance Criteria.

1-2

Page 21

Introduction

About BCMS Vu Software R2 1

Lucent Technologies BCMS V u Software R2 is a graphical user interface software application for monitoring the status and performance of a call center , using data collected in the Basic Call Management System (BCMS) on a DEFINITY system. BCMS Vu Software R2 supports the DEFINITY Prologix, DEFINITY G3V4 (load 64 or later), ECS R5 and ECS R6.

BCMS Vu R2 Software

• Takes real-time data from the DEFINITY system and displays it in textual and graphical form on the monitor of a PC

• Allows the textual form of this real-time data to be printed

• Allows this real-time data to be displayed on external wallboards

• Allows posting of messages on external wa llboards

• Supports several types of wallboards

• Stores data from the DEFINITY system (which retains data no longer than one week) on a PC’s hard disk

Chapter 1

• Displays this stored data in a table format and permits access to it by third-party products

• Allows this stored data to be printed

• Allows access to data from several DEFINITY systems.

BCMS Vu runs in the Microsoft Windows operating environment. The BCMSVu Server software runs on an IBM® compatible PC that is running the Microsoft r Windows NT 4.0 Wo rkst ation or Server operating system. The BCMS Vu Client software runs on an IBM® compatible PC that is running the Microsoft W indows 95 or Windows NT 4.0 Wo rkstati on or Server opera ting system.

About BCMS Vu Software R2 1-3

Page 22

Introduction

Note that the BCMS Vu Softwar e R2 is not supported for 486 PCs, nor is it supported for all localized Windows 95 and Windows NT 4.0 operating systems

Note

Lucent Technologies certifies that BCMS Vu Soft wa re R2 has been tested and found to run co-resident with Microsoft Office 95, Microsoft Office 97, Intuity Message Manager™,

CentreVu Supervisor™, CentreVu Agent™, and Symantec pcANYWHERE™. Lucent makes no claims whatsoever as to

the compatibility of BCMS Vu Software R2 with any other software application.

Those who attempt to run BCMS Vu Software R2 with any other co-resident application do so at their own risk.

1-4 About BCMS Vu Software R2

Page 23

Introduction

Differences Between R1 and R2 of BCMS Vu 1

Release 2 of BCMS Vu is the response by Lucent Technologies to requests from users for more features than exist on Release 1.

The most obvious difference between Release 1 and Release 2 is the separation of the Server application from the Client application. The Server application is installed on one PC, which is connected to a DEFINITY system. The Server obtains data from the DEFINITY system. Client applications are installed on the same PC as the Server or on other PCs, which connect to the server over a LAN, instead of connecting directly to the DEFINITY system. Thus only one physical port is needed for several clients to access data from the same DEFINITY system.

With Release 2, users can now

• Access real-time data without each BCMS Vu program having a direct connection to a system management port on the DEFINITY system.

• Create real-time pie chart graphs and time-trace graphs.

• Print real-time text reports.

Chapter 1

• Schedule the printing of historical reports.

• Send displays to wallboards connected to other PCs in the network.

Wallboards need to be registered with but not physically connected to the Server PC.

• Send on e report to several wallboards or send different reports to wallboards daisy-chained together.

• Alternate reports and a broadc ast message to the same wallboard or wallboards.

• Define four levels of alerts and thresholds in reports.

• Manage the storage of interval and daily data separately.

• In addition to the above, BCMS V u R2 is now licensed for o ne, five or ten

Clients.

• In BCMS Vu R1, threshold s applied across all splits/skills or VDNs. Now you can define thresholds for each split/sk ill or VDN.

• The 486 processor is no longer supported.

Differences Between R1 and R2 of BCMS Vu 1-5

Page 24

Introduction

Overview of the Installation 1

The steps to complete the installation and setup of BCMS Vu Software R2 are:

1. Administer the DEFINITY system.

2. Administer the network or stand-alone PC, if any.

3. Install the data module.

4. Install the hardware key on the Server PC.

5. Install the BCMS Vu Server software.

6. Install the BCMS Vu Client software.

7. Install the BCMS Vu Wallboard software if you are using wallboards.

8. Install the wallboard(s) if you are using any.

9. Configure BCMS Vu software.

10. Verify connectivity to the DEFINITY system.

11. Verify that acceptance criteria have been met. The remaining chapters of the guide describe these steps.

1-6 Overview of the Installation

Page 25

Introduction

Checking the BCMS Vu Software Package Contents

T o be sure you have everything you need, verify that the following items are included in the software package:

• Program disk – your BCMS Vu Software R2 package should contain a CD-ROM with the software program.

• Hardware Key – The hardware key must be labeled “R2.” There are three versions, which allow one, up to five, and up to ten Clients to be connected to the Server.

• pcANYWHERE soft wa re

• Documentation – your BCMS Vu Software R2 package should contain

the following printed documents:

— BCMS Vu Software R2 Installation Guide (585-217-103) (this document) — BCMS Vu Software R2 User Guide (585-217-102)

— BCMS Vu Server Administration Job Aid

• Training CD-ROM – you should also receive a CD-ROM entitled

DEFINITY BCMS Vu Release 2 CD-ROM training.

If any of the items is missing or damaged, conta c t your Lucent Account team, representative, or distributor.

Chapter 1

Checking the BCMS Vu Software Package Contents 1-7

Page 26

Introduction

What You Need on Your PC 1

To install BCMS Vu Software R2, you must have at least the following hardware and software:

For the BCMS Vu Server PC 1

❐ A single-processor Pentium ❐ Windows NT 4.0 Server or Workstation with Service Pack 3 installed on

the PC.

❐ 64 MB of main memory ❐ Up to 500 MB (512,000 KB) of disk space ❐ A double-speed CD-ROM drive.

Note

❐ One serial port to connect to the DEFINITY system through a data

module. This serial port must be an external port.

❐ You may need other unused serial ports:

*For splits/skills, agents, VDNs and trunk groups measured by BCMS, the following formula is an approximate guide to the space required in megabytes for each day’s historical data when the interval measured is an hour. (When the interval is half-hour, use 185 instead of 370 in the formula.)

1-8 What You Need on Your PC

If you install the software from a remote network drive, the machine on which the software is installed (either Server, Client, or Wallboard) does not need a CD-ROM drive.

# splits/skills + # agents + # trunk groups + #VDNs

(370) * BCMS interval in hours

Page 27

Introduction

— One to connect to a wallboard. This serial port must be an

external port.

— One for remote maintenance if you are using an extern al

modem.

❐ A parallel port to connect the hardware key. A printer may be also

connected to this port.

❐ The BCMS Vu Software R2 distribution CD-ROM. ❐ A data module, either an 8400B Plus or 7400B/7400B Plus that is capable

of accessing the DEFINITY system.

❐ A DEFINITY system telephone number, login name and password for

access to BCMS.

❐ A sound card and speakers if you want to use the training CD-ROM. ❐ The pcANYWHERE CD-ROM. ❐ An internal or external modem for remote maintenance using

pcANYWHERE.

Chapter 1

❐ The name of the Server PC, the names of all Client PCs on the network,

and the names of all wallboards on the network that you want to use.

For the BCMS Vu Client PC 1

❐ A single-processor Pentium ❐ 32 MB of main memory with Windows 95 installed or 64 MB of memory

with Windows NT 4.0 installed

❐ 5 MB (5,120 KB) of free disk space ❐ A double speed CD-ROM drive ❐ A serial port for each external wallboard connected to the PC, or one

port if the wallboards are daisy-chained

❐ Windows 95 or Windows NT 4.0 Workstation or Server with Service Pack

3 installed on t he PC

What You Need on Your PC 1-9

Page 28

Introduction

❐ The BCMS Vu Software R2 distribution CD-ROM ❐ Optionally, one of the wallboards supported by BCMS Vu software ❐ The name of the Server you want to connect to ❐ A sound card and speakers if you want to use the training CD-ROM.

For a Wallboard PC without Client Software 1

❐ A single-processor Pentium ❐ Windows 95 or Windows NT 4.0 installed on the PC ❐ 32 MB of RAM ❐ 10 MB of free disk space ❐ A double-speed CD-ROM drive ❐ An available serial port for each non-daisy-chained wallboard.

1-10 What You Need on Your PC

Page 29

Introduction

Upgrading from BCMS Vu R1 to BCMS Vu R2 1

Upgrading from R1 on Window s NT 4.0 to R2 Server

We recommend that when you upgrade from BCMSVu R1 on Windows NT

4.0 to BCMSVu R2 Server, you do not remove BCMSVu R1, because you

thereby preserves historical data, saved reports, and certain configuration parameters. We also recommend that you install the R2 Server software on the R1 PC where the historical database is located, although this is not required.

Note

When you upgrade from R1 to an R2 Server,

• The R2 Server PC must be a Pentium.

• The R2 Server PC must have at least 64 MB of RAM.

• Historical data is copied to the R2 Server under the

default Server name. For example, if you are installing the Server on the C: drive, historical data is copied to C:\Program Files\Lucent\BCMS Vu\Server\BCMSVu Server.

• Configuration information BCMS data, Server connection, and configuration information is unchanged.

• Saved reports remain where they were before the upgrade. R2 Client software can open these reports.

• Wallboard configuration is not saved. You must readminister it.

Chapter 1

Note

After you upgrade the R2 software and verify that it functions properly, you should remove the R1 software:

1. In Control Panel, select Add/Remove Programs.

2. Highlight “BCMSVu 1.0”.

3. Select Add/Remove.

4. Return to Add/Remove Programs.

5. Highlight Data Access Objects (DAO) 3.0”.

6. Select Add/Remove.

7. Exit Add/Remove Programs and Control Panel.

Upgrading from BCMS Vu R1 to BCMS Vu R2 1-11

Page 30

Introduction

Upgrading from R1 on Windows 95 to R2 Server 1

When you upgrade from R1 to an R2 Server, Windows NT 4.0 must be the operating system on the PC before you instal l R2. If R1 was installed on Windows 95, you must install NT 4.0 on the PC before you install R2. Refer to “What you need on your PC” in this chapter.

To upgrade from R1 on Windows 95 to R2 Server,

1. Find the file entitled “histdb.mdb”; the default location is C:\Program Files\Lucent\BCMSVu\Server\BCMSVu Server\. Copy it to a location somewhere other than the PC on which BCMSVu R1 is installed.

2. Search thr ough t he Windows 95 configuration wizard and write down all the information displayed there, for example, the login and password, phone number, and download interval and start time. Save this information; you will have to manually re-enter it after you install Windows NT 4.0 on the PC.

3. Install Windows NT 4.0 on the PC. During the NT 4.0 installation, you will be asked if you want to replace

the existing Windows 95 disk partition with an NT-compatible disk partition. We recommend that you choose to use an NT-compatible partition for best Windows NT operation.

Replacing the existing disk partition will delete ALL existing

Warning

files and data on the disk.

4. After you have installed Windows NT 4.0 on the PC, install BCMSVu R2 Server on the PC. Refer to "Installation Checklist" in this ch apter and "Installing BCMS Vu Server Software" in chapter 4.

5. Go through the Windows NT 4.0 configuration wizard and configure it using the information you wrote down in step 2.

6. If, when you configure BCMSVu Server, you choose to store the database in the default location, copy the file “histdb.mdb” to C:\Program

1-12 Upgrading from BCMS Vu R1 to BCMS Vu R2

Page 31

Introduction

Files\Lucent\BCMS Vu\Server\BCMSVuServer\. If you choose a different location, copy “histdb.mdb” to that location.

Changing R2 Server from Windows 95 to Windows NT 4.0

Lucent Technologies does no t sup p ort the use of BCMSVu R2 Server on Windows 95. If you are presently running BCMSVu R2 on Windows 95, you

must change the operating system to Windows NT 4.0 in order to receive continued BCMSVu service and support.

To change R2 Server from Windows 95 to Windows NT 4.0, perform the steps in "Upgrading from R1 on Windows 95 to R2 Server" above.

Upgrading from R1 to R2 Client 1

When you upgrade from an R1 to an R2 Client,

• The Client PC must be a Pentium; a 486 is not sufficient.

• The Client PC must have at least 32 MB of RAM.

• Historical data

The Client can display historical data.*

• Saved reports remain where they were before the upgrade. The R2 Client can display them. Wallboard configuration is not saved. The first time you try to open a saved report after upgrading to BCMS Vu R2 Client, you are asked if you want to convert the old R1 report to an R2 report. Choose “Yes.”

remains undisturbed where it was before the upgrade.

Chapter 1

• After you install BCMS Vu R2 so ft w are over BCMS Vu R1 software, you should remove the BCMS Vu R1 start icon from the Windows start menu. Instructions for this are at the end of the software installation procedures in Chapter 4.

*Ideally, historical data was on only one of the R1 PCs, and that is the PC on which R2 Server software is being installed. If the database is on a PC that is to become a Client, you can either a) move the database to the Server PC, or b) give the Server PC the path to the client PC’s folder containing the database. The former is perferred, because otherwise the Server PC must have access to the Client PC’s database in order to perfor m downloads.

Upgrading from BCMS Vu R1 to BCMS Vu R2 1-13

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Introduction

Software Required for Maintenance Contracts 1

In addition to installing BMCS Vu software, you need to install pcANYWHERE software on the same PC as the Server software. The pcANYWHERE software enables Lucent Technologies Services to log into

your PC remotely and perform troubleshooting procedures. Use the installation procedures in the pcANYWHERE documentation to

install your Server PC as a host computer. Lucent Techno logies recommends that pcANYWHERE software be opened

only when working with Lucent T echnologies Services personnel, to prevent unauthorized remote access to the BCMS Vu Server PC. Remote access is possible only when pcANYWHERE software is open and set up as a host PC.

Caution

Because pcANYWHERE software allows a remote PC to access the BCMS Vu Server PC, it is essential that you take the following

precautions:

•While installing pcANYWHERE software, do not select the Autoload option. The Autoload op tion starts pcANYWHERE each time the computer is turned on.

•Do not start pcANYWHERE software unless you are asked to do so by Lucent Technologies Services, and be sure to close it immediately afterwards.

•If you must leave pcANYWHERE software o pen at al l time s for your own purposes, use a password that is not rel at ed in any way to the passwords you use to access the DEFINITY system or BCMS. Include characters in the password that are not alphabetic (use numbers, special characters). Do not make this password widely known. Refer to the pcANYWHERE user’s guide for instructions on establishin g passwords.

1-14 Software Required for Maintenance Contracts

Page 33

Introduction

Installation Checklist 1

IMPORTANT

Note

Lucent Techno logies certifies that BCMS Vu software has been tested and found to run co-resident with Microsoft Office 95, Microsoft Office 97, Intuity Message Manager™,

CentreVu Supervisor™, CentreVu Agent™, and Symantec pcANYWHERE™. Lucent makes no claims whatsoever as to

the compatibility of BCMS Vu software with any other software application.

Those who attempt to run BCMS Vu software with any other co-resident application do so at their own risk.

Before you attempt to install BCMS Vu software, be su r e t o look at and use the appropriate check list in this section. This checklist is critical for helping you to perform all of the steps in the correct order.

Installing BCMS Vu R2 1

Chapter 1

Be sure you know the following or have access to:

❐ The login and password for all PCs ❐ The BCMS Vu login and password administered on the DEFINITY

system

❐ The name of the Server PC ❐ The IP address of the Server PC ❐ The Windows Login IDs of all Client users

Installation Checklist 1-15

Page 34

Introduction

❐ The names of all PCs to which yo u attach wallboards ❐ The address es of al l wal l b oa rds ❐ The COM Port to which the 7400 or 8400 data module that connects to

the DEFINITY system is attached

❐ The names of PCs and associated COM Ports to which wallbo ards are

attached

❐ If you are on a network, the network domain ❐ The telephone number for BCMS Vu to access the DEFINITY system (the

hunt group extension used for Netcon channels).

On the Server PC 1

❐ Make sure you have everything listed in “Checking the BCMS Vu

Software Package Contents” on page 1 -7, “What You Need on Your PC” on page 1-8, and “Software Required for Maintenance Contracts” on page 1-14. If you are upgrading from R1 to R2, read “Upgrading from BCMS Vu R1 to BCMS Vu R2” on page 1-11.

❐ Turn off your PC. ❐ Install the data module. See “Installing the Data Module” on page 3-2. ❐ Install the hardware key. See “Installing a Hardw are Key” on page 3-17 . ❐ Administer the DEFINITY system . See “Administering the DEFINITY

System” on page 2-2.

❐ Administer the network, if appropriate. See “Configuring a Network”

on page 2-17.

❐ Administer a stand-alone PC, if appropriate. See “Configuring a

Network” on page 2-17.

❐ Install the Server software. See “Installing BCMS Vu Server Software”

on page 4-2. Reboot the PC unless you a re going to install the Client software on the Server PC later.

1-16 Installation Checklist

Page 35

Introduction

❐ Install the Client software, if appropriate. See “Installing BCMS Vu

Client Software” on page 4-16. (Reboot after you install the Client software.)

❐ Start the Server software. See “Starting BCMS Vu Server Software” in

Chapter 2 of BCMS Vu Software R2 User Guide (585-217-102).

❐ Set up the DEFINITY system connection. See “DEFINITY System

Connection Configuration Wizard” in Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102).

❐ Schedule data downloads. See “Sch edule D ata Down load Conf igurat ion

Wizard” in Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102).

❐ Configure Clients. See “Client Regis tration Configuration Wizard” in

Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102).

Note

You do not need to install the Wallboard software on the PC on which you have installed the Server sof tware.

❐ Install pcANYWHERE. See “Software Required for Maintenance

Contracts” on page 1-14.

On the Client PC 1

❐ If you are going to install external wallboards on this PC, power down

the PC.

❐ If appropriate, connect wallboards to this Client PC. Refer to “Installing

the Wallboard” on page 5-3 and to your wallboard user manual. After you install the wallboards, turn on the PC.

❐ Install the Client software. See “Installing BCMS V u Client Software” on

page 4-16. Reboot unless you are going to install Wallboard software on the Client PC.

Chapter 1

❐ If a wallboard is connected to this Client PC an d BCMSVu Server

software is not installed on this PC, instal l the Wallboard software. See “Installing BCMS Vu Wallboard Software” on page 4-30. Reboot your PC.

Installation Checklist 1-17

Page 36

Introduction

❐ Start the Client software. See “Starting BCMS Vu Client Software” in

Chapter 3 of BCMS Vu Software R2 User Guide (585-217-102).

❐ Configure the Client. See “Configuring Thresholds and Maximum

Values,” “Activating Alerts,” and “Color Palette Co nfiguration” in Chapter 4 of BCMS Vu Software R2 User Guide (585-217-102).

❐ If you have one or more wallboards connected to this PC start the

wallboard software. Refer to “Starting Wallboard Software,” page 3-14 in BCMS Vu Software R2 User Guide (585-217-102).

On a Wallboard PC without Client Software Installed 1

❐ Install Wallboard software. Refer to “Installing BCMS Vu Wallboard

Software” on page 4-30.

❐ Start the Wallboard software. Refer to “S tarting Wallboard Softw are, ”

page 3-14 in BCMS Vu Software R2 User Guide (585-217-102).

On the Server PC 1

❐ Configure all wallboards that you will be using that are connected to

PCs on the network. Refer to “Configuring Wallboards,” page 4-10 in BCMS Vu Software R2 User Guide (585-217-102).

Acceptance 1

❐ Verify that the acceptance criteria on page 1-19 have been met.

1-18 Installation Checklist

Page 37

Introduction

Acceptance Criteria 1

The software installation can be considered finished when the following criteria are met:

❐ The data module is installed. ❐ The DEFINITY system has been administered. ❐ pcANYWHERE is installed on the Server PC. ❐ BCMS Vu Server software is installed. ❐ BCMS Vu Client software is installed. ❐ The DEFINITY system is registered with the Server. ❐ All clients are registered with the Server. ❐ A historical data download has been performed from the Server. ❐ One real-time report has been run from each Client. ❐ One historical report has been run from each Client.

Chapter 1

Acceptance Criteria 1-19

Page 38

Introduction

1-20 Acceptance Criteria

Page 39

Administering the DEFINITY System and Configuring the

Network

This chapter explains certain administrative tasks you must do before you install BCMS Vu software. Specifically, it tells you how to:

• Administer the DEFINITY system

• Configure your network or stand-alone PC.

2-1

Page 40

Administering the DEFINITY System and Configuring the Network

Administering the DEFINITY System 2

Connecting the Components 2

Note

We recommend that you administer the DEFINITY system and data module, using the instructions in this chapter , befor e you physically connect the data module to the PC and DEFINITY system.

Refer to the Data Module User Guide for detailed instructions about connecting the power supply for the data module.

Note

The Server PC can be located in the DEFINITY system equipment room or it can be anywhere in the building that is convenient to the user.

Before you begin this procedure, be sure you know your customer login and password for the DEFINITY system. The customer login and password may be case-sensitive.

2-2 Administering the DEFINITY System

Page 41

Administering the DEFINITY Sys tem and Configuring the Network

The following drawing shows the connections required for the components of BCMS Vu:

PC with BCMS Vu

Server and pcANY-

WHERE

Chapter 2

Installing an Analog Line 2

An analog line is required for remote maintenance using pcANYWHERE. The analog line can be a DID extension on the DEFINITY system or a central office line. After the analog line is connected to the customer’s modem and pcANYWHERE software is installed, have the Technical Service Center verify that remote access is operational. Mark the analog line with the telephone number for future reference.

Administering the DEFINITY System 2-3

Page 42

Administering the DEFINITY System and Configuring the Network

Administering 2

Note

The examples of screens in the following procedures are taken from a V5 DEFINITY system. If you have a different DEFINITY system, you will see slightly different screens. Refer to your DEFINITY system administration manual.

Data Module without a Telephone 2

The following form shows the software translation for a data module without a telephone. The data extension and port must be assigned by the local account team or customer.

Command: add data-module <number> (case sensitive)

DATA MODULE

Data Extension: _______ Name: BCMS Vu BCC: 2

Type: pdm COS: 1 Remote Loop-Around Test? n

Port: _____ COR: 1 Secondary data module? n

TN: 1 Connected to: dte

ITC: restricted

ABBREVIATED DIALING

List 1:

SPECIAL DIALING OPTION:

ASSIGNED MEMBER (Station with a data extension button for this data module)

Ext 1:

2-4 Administering the DEFINITY System

Page 43

Administering the DEFINITY Sys tem and Configuring the Network

Data Module with a Telephone 2

The following form shows the s of tware translations for a data module with a telephone.

When you change the data module field to yes on the station form, an additional page is added to the station form. The station extension, port, and data extension must be assigned locally.

Page 1 STATION

Extension: BCC: 0 TN: 1

Type: 8411D Lock Message? n COR: 1

Port: Security Code: COS: 1

Name: Coverage Path:

FEATURE OPTIONS

LWC Reception: msa-spa Auto Select Any Idle Appearance? n

LWC Activation? y Coverage Msg Retrieva l? y

CDR Privacy? n Auto Answer: none

Redirect Notification? y Data Restriction? n

Per Button Ring Control? n Idle Appearance Preference? n

Bridged Call alerting? n Personalized Ringing Pattern: 1

Active Station Ringing: single Restrict Last Appearance? y

Data Module? y Mute Button Enabled? y

Speakerphone: 2-way

Chapter 2

Audible Message Waiting? n

Display Language: english Disp Client Redir? n

Message Lamp Ext: 306 Select Last Used Appearance? n

Administering the DEFINITY System 2-5

Page 44

Administering the DEFINITY System and Configuring the Network

Page 4 ST ATION

DATA MODULE

Data Extension: BCC: 2 ITC: restricted

Name: BCMS Vu COR: 1 COS: 1

TN: 1

ABBREVIATED DIALING

List 1:

SPECIAL DIALING OPTION:

ASSIGNED MEMBER (Station with a data extension button for this data module)

Ext 1:

2-6 Administering the DEFINITY System

Page 45

Administering the DEFINITY Sys tem and Configuring the Network

BCMS Vu Login and Password 2

This login and password is used by BCMS Vu to login to the DEFINITY system and download data. Add a new login and password in the DEFINITY system with the following command (this must be done with a customer’s login):

Command: add login bcmsvu (case sensitive)

Record this login and password because you will need it when you configure BCMS Vu.

add login bcmsvu Page 1 of 1

Password of Login Making Change:

Service Level: non- super user

Reenter Login’s Password:

Password Aging cycle Length (Days):

LOGOFF NOTIFICATION

Facility Test Call Notification? n

Remote Access Notification? n

Note

Be sure the password aging cycle length is left blank.

Chapter 2

Administering the DEFINITY System 2-7

Page 46

Administering the DEFINITY System and Configuring the Network

Note

• Password aging for the BCM S Vu logon is in effect on the DEFINITY system and

• Aging is in effect for the login that BCMS Vu Server uses to access the DEFINITY system and

• The password expires,

you must change the password on the DEFINITY system and in BCMS Vu Server for that login.

To eliminate this problem altogether, you may turn off password aging on the DEFINITY system “add login” form. To do this leave the password aging field in the next screen blank.

2-8 Administering the DEFINITY System

Page 47

Administering the DEFINITY Sys tem and Configuring the Network

Use the change permissions command and make sure the following fields (in bold type) are set to yes (“y”).

change permissions bcmsvu Page 1 of 1

COMMAND PERMISSION CATEGORIES

COMMON COMMANDS

Display Admin. and Maint. Data? y

System Measurements? y

System Mgmt Data Transfer Only? n

ADMINISTRATION COMMANDS

Administer Stations? n Administer Features? n

Administer Trunks? n Administer Per missions? n

Chapter 2

Additional Restrictions? n

MAINTENANCE COMMANDS

Maintain Stations? n Maintain Switch Circuit Packs? n

Maintain Trunks? n Maintain Process Circuit Packs? n

Maintain System? n Maintain Enhanced DS1? n

Administering the DEFINITY System 2-9

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Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r

If the DEFINITY system is a G3SI or ProLogix, you must administer netcon channels. If the DEFINITY system is a G3R, you must administer system ports. The netcon channels or system ports are also administered as members of a hunt group.

To determine if a hunt group has been administered, issue the following command:

list hunt-group

If you find a hunt-group with the na me “netcon” or “system ports,” reco rd the group extension number being used. You will use this later to configure BCMS Vu. The hunt group number, extension, and members ar e determ ined locally by the account team or customer.

display hunt-group 20 Page 1 of 10

HUNT GROUP

Group Name: netcon or system ports

Group Number: 20 Group Extension: 2199 Group Type: ucd

MM Early Answer? n Skill? n ACD?n

Queue? n Vector? n

Security Code: Night Service Destination: COR: 1

ISDN Caller Disp: Coverage Path: TN: 1

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display hunt-group 20 Page 3 of 10

HUNT GROUP

Group Number: 20 Group Extension: 2199 Group Type: ucd

Member Range Allowed: 1 - 200 AdministeredMembers (min/max): 1/4

Total Administered Members: (4 if netcon) (8 if system ports)

GROUP MEMBER ASSIGNMENTS

Ext Name Ext Name

1 2195 14: 2: 2196 15: 3: 2197 16: 4: 2198 17: 5: 18: 6: 19: 7: 20: 8: 21: 9: 22:

10: 23: 11: 24: 12: 25: 13: 26:

Chapter 2

If you do not find a hunt-group with the name “netcon” or “system ports,” issue the following command to find them:

list data

and add a hunt group with the four netcon or system port extensions. Be sure to record the hunt group extension number to use later when you configure BCMS Vu.

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For netcon channels

list data-module

DATA MODULES

Ext. Port Type Name COS COR TN ISN

2185 01BXX04 netcon 1 1 1 2186 01BXX03 netcon 1 1 1 2187 01BXX02 netcon 1 1 1 2189 01BXX01 netcon 1 1 1

2195 01AXX04 netcon 1 1 1 2196 01AXX03 netcon 1 1 1 2197 01AXX02 netcon 1 1 1 2198 01AXX01 netcon 1 1 1

You may see eight netcon channels. Four are true netcon channels and four are maintenance netcon extensions. Use the netcons that begin with the port address of ‘01A.’

For system ports

list data-module

DA TA MODULES

Ext. Port Type Name COS COR TN ISN

6011 01B1501 system-port SYSTEM PORT 1 5 1 1 6012 01B1502 system-port SYSTEM PORT 1 5 1 1 6013 01B1503 system-port SYSTEM PORT 1 5 1 1 6014 01B1504 system-port SYSTEM PORT 1 5 1 1 6015 01B1505 system-port SYSTEM PORT 1 5 1 1 6016 01B1506 system-port SYSTEM PORT 1 5 1 1 6017 01B1507 system-port SYSTEM PORT1 5 1 1

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BCMS Agent Login IDs (Non-EAS) 2

In a traditional ACD (non-EAS) environment, BCMS Agent Logins are USED MOSTL Y when the customer has more than one agent using the same telephone set and wants to track each agent’s BCMS information separately.

If the customer does not have this need, we recommend that this optional feature be set to no. The VuStats feature (turned to yes on customer options)

can still be used, even though this field is set to no; only the recommended BCMS Login ID will not be used.

change system parameters customer-options

OPTIONAL FEATURES

G3 Version: V5 Maximum Ports: 2800

Logged-in ACD Agents: 500

Abbreviated Dialing Enhanced List? y Call Work Codes? n

A/D Grp/Sys List Dialing Start at 01? n CAS Branch? n

ACD? y CAS Main? y

AT&T Adjunct Links? n DCS (Basic)? y

Answer Supervision by Call Classifier DCS Call Coverage

ARS? y DTMF Feedback Signals for VRU? n

ARS/AAR Partitioning? y Emergency Access to Attendant? y

ASAI Interface? n Expert Agent Selection (EAS)? n

ATMS? n External Device Alarm Admin? y

Audible Message Wa iting? y Flexible Billing? n

Authorization Codes? y Forced ACD Calls? n

BCMS (Basic)? y Forced Entry of Account Codes? y

BCMS/VuStats LoginIDs? n Hospitality (Basic)? y

BCMS/VuStats Service Level? y G3V3 Hospitality Enhancements? n

Note

If EAS is used and you want to use BCMS Agent LoginID, the screen on page 2-13 will be different (ACD LoginID will not appear) and cannot call up the screen on page 2-16.

Chapter 2

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Set the following two options as shown when you do not use BCMS logins.

FEATURE-RELATED SYSTEM PARAMETERS

SYSTEM PRINTER PARAMETERS

System Printer Extension: 4580 Lines Per Page : 60

EIA Device Bit Rate: 9600

SYSTEM-WIDE PARAMETERS

Switch Name: DEFINITY G3siV4

CALL CENTER SYSTEM PARAMETERS

Expert Agent Selection (EAS) Enabled? n Direct Agent Announcement Delay:

Minimum Agent-LoginID Password Length: Converse Delay Data 1: 0 Data2: 2

Direct Agent Announcement Extension: Converse Pulse ON: 100 OFF:

70 Msg W aiting Lamp Indicates Status For: stationPrompting Timeout (secs): 10 CALL MANAGEMENT SYSTEM PARAMETERS

BCMS/VuStats Measurement Interval: hour

BCMS/VuStats Abandon Call Timer (seconds): Validate Login IDs? n

ACD Login Identification Length: (see note) Adjunct CMS Release:

MALICIOUS CALL TRACE PARAMETERS

Apply MCT Warning Tone? n MCT Voi ce Recorder Trunk Group:

Note

2-14 Administering the DEFINITY System

The customer decides the ACD Login Identification Length.

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If the customer does need the BCMS Agent Login ID feature, set the options as shown in the following window:

Note

Verify that BCMS/VuStats LoginIDs is set to ”y.” If it is not, call Lucent Technologies.

display system parameters customer-options Page 1 of 2

OPTIONAL FEATURES

G3 Version: V4 Maximum Ports: 2800

Logged-in ACD Agents: 500

Abbreviated Dialing Enhanced List? y Call Work Codes: n

A/D Grp/Sys List Dialing Start at 01? n CAS Branch? n

ACD? y CAS Main? y

AT&T Adjunct Links? n DCS (Basic)? y

Answer Supervision by Call Classifier? n DCS Call Cov e rage ? y

ARS? y DTMF Feedback Signals for VRU? n

ARS/AAR Partitioning? y Emergency Access to Attendant? y

ASAI Interface? n Expert Agent Selection (EAS)? n

ATMS? n External Device Alarm Admin? y

Audible Message Wa iting? y Flexible Billing? n

Authorization Codes? y Forced ACD Calls? n

BCMS (Basic)? y Forced Entry of Account Codes? y

BCMS/VuStats LoginIDs? y Hospitality (Basic)? y

BCMS/VuStats Service Level? y G3V3 Hospitality Enhancements? n

Chapter 2

(Note: You must logoff and login to effect the permission changes.)

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If you use the BCMS Agent Login ID feature, the following form must also be administered with agent Login IDs and Name. BCMS agent reports use this extension and name on agent reports. The Login ID does not have to match extensions on the dial plan.

change bcms-vustats loginIDs Page 1 of 2

BCMS/VuSTATS LOGIN IDS

Assigned Members: 1 of 400 administered

Login ID Name Login ID Name 1: 7701 John Smith 17: 2: 18: 3: 19: 4: 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27 12: 28 13: 29: 14: 30: 15: 31: 16: 32:

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Configuring a Network 2

Preliminary Considerations 2

Note

❐ Be sure the PC on which Client software will be installed is connected to

the same network as the Server PC. It is properly connected if you can locate the Server PC in Network Neighborhood from every Client PC, and can locate every Client PC in Network Neighborhood from every Server PC.

❐ You must have one of the following name resolution methods:

• A local Hosts file on the Server and Client PCs

• DNS

• WINS.

❐ The following must be install ed:

❐ TCP/IP protocol ❐ (Windows 95) A service entitled “Client for Microsoft Networks.”

❐ Unless you are using WINS, you must have a “hosts” file containing the

IP addresses of each Client PC and the Server PC, with their fully qualified domain names.

Unless otherwise noted, every item refers to PCs operating with either Windows 95 or Windows NT 4.0.

Chapter 2

❐ If you are not using WINS, select the following s et tings:

❐ (Windows 95) LM Announce or (Windows NT 4.0) Enable LMHosts

Lookup

❐ (Windows NT 4.0) Enable DNS for Windows Resolution.

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Configuring 2

❐ DNS is not required. However, if you decide to enable DNS, configure it

correctly:

❐ The name in the “Host” field on the Server PC must be the same

as the name of the Server. The name in the “Host” field on the Client PCs must be the same as the name of the Client.

❐ The entry in the “Domain” field should be the same throughout

the network. Typically, it is a term that identifies your company or organization. If PCs are on different domains, the domains must have “trustee relationships.”

❐ Be sure that the numbers in the box entitled “DNS Server Search

Order” are numbers for DNS Servers. If the domain settings are incorrect, proble ms may occur. You

may be able to connect to the Server, but you may be quickly disconnected.

❐ Configure TCP/IP

❐ (Windows NT 4.0) Select the “IP Address” tab and select the radio

button next to “Specify an IP address.” Ask your network administrator which IP address, subnet mask, and default gateway to use.

❐ (Windows 95) Select the “IP Address” tab and select the radio

button next to “Specify an IP address.” Ask your network administrator which IP address and subnet mask to use.

❐ The Server PC must have a static IP address . ❐ Be sure that TCP/IP protocol is installed on the network. To verify

this, from the Server PC,

(Windows NT 4.0): Open Start/Programs/Command Prompt and type ipconfig /all (note the space after ipconfig).

(Windows 95): Open Start/Run and type winipcfg

If TCP/IP is installed, a window appears describing the configuration. If TCP/IP is not installed, you receive an error message. If you receive an error message, go into

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Start/Settings/Control Panel/N etwork and add TCP/IP Protocol. (You may need the Windows installation disk.)

❐ In the list of installed network components, highlight “Network

Adapter” and select Properties.

Driver Type: Enhanced mode [32 bit and 16

bit] NDIS driver* Bindings: TCP/IP* Advanced: Maximum Transmit Value*

Not Present or No*

❐ (Windows 95)

Primary Network Logon Client for Microsoft

Networks**

Chapter 2

Note

In a multi-protocol environment, if TCP/IP is not the primary protocol in Windows NT 4.0 or is not the default protocol in Win d ow s 95, then a NetBIOS connection to th e VUSHARE can happen through another protocol. Therefore, be sure that TCP/IP is the primary protocol.

❐ Configure Client for Microsoft Networks.

❐ Under “Logon Valid ation” leave the box unchecked and the

“Windows NT domain” field blank, unless this PC is part of

Windows NT domain.

❐ Do nothing to “Network logon options.”

❐ (Windows 95) On the “Identification” tab

❐ Y ou must supply the PC name. The BCMS V u Server PC must be

accessible under that name to the BCMS Vu Client. If you are using DNS, this name must be the same as the DNS Host name.

❐ To avoid possible problems, we suggest that the workgroup be

the same for all BCMS Vu PCs.

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❐ “Computer Description” is optional.

❐ (Windows 95) Select Share-level access control.

________________________________________________________________ * These are typical settings ** On a Novell Network you may set this to Novell Interware Client.

❐ Install Hosts files:

Unless you are using WINS for name resolution, you must create and install “hosts” files a s f ollows:

Create a text file named “hosts” containing IP address and computer name inf orm ati on for eve ry BC MS Vu Server, Client, and Wallboard PC. Use one line for each PC.

Example: 123.123.123.123 pcname.lucent.com pcname Install this file on every BCMS V u Server, Client, and Wallboard PC.

In Windows 95 install this file in the Windows\System\ directory. In Windows NT 4.0 install this file in the Winnt\system32\ drivers\ etc\ directory.

Note

You must up date this file on all PCs if any IP address or name information changes or if n ew PCs are added.

❐ Install LMHosts files:

If a BCMS Vu Client is on a different LAN segment than the BCMS Vu Server,

Create a text file named “LMHosts” containing IP address and computer name information for the BCMS Vu Server.

Example: 123.123.123.123 servername #PRE Install this file on every BCMS Vu Client and W allboard PC that is on

a different LAN segment than the BCMS Vu Server. In Windows 95

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install this file in the Windows\System\ directory. In Windows NT

4.0 install this f i l e in t he Winnt\system32\ drivers\etc\ directory.

Note

Y ou must update this file on every PC on which it is installed if BCMS Vu Server name information or IP address changes.

❐ Administer Windows NT 4.0 Users:

All BCMS Vu Cli ent users must also be administered as Windows Users on the Server (using the Windows NT User Manager utility). These users must be administered with the same password they use to log into the Windows Network.

❐ (Novell Network) If your network is a Novell Network and BCMS Vu

Server is operating using domain validation, log all BCMS Vu Clients into either

• The same domain as that of the NT 4.0 machine or

• To a d o main that has a ”trustee relationship” with that domain, in

addition to logging into the Novell LAN.

❐ Test the network to be sure you have conf igured the Server correctly.

1) Try to ping the Server and Client from the Server, and to ping the Server and Client from the Client, by their fully qualified domain names, for ex am p le, machine name.company.com

Chapter 2

2) Verify that in Network Neighborhood the Server can locate all Clients and that all Clients can locate the Server.

If you are successful, the network is configured. You may now install BCMS Vu software.

Note

The user who runs the BCMS Vu Server must be administered as a “Power User.”

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3) After you install and run BCMS Vu Server software, verify that the BCMS Vu shared folder, “VuShare,” can be seen from all Clients.

If you are unsuccessful, ask your network administrato r to perfor m the configuration

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Configuring a PC without a Network Interface Card (NIC)

If your BCMS Vu Server satisfies the following requirements:

• Is in stand-alone mode (Server and Client software reside on the same PC)

• Does not have a NIC

Configure it using the following settings :

Note

Problems may arise if the Windows PC has previously had NIC drivers installed even if the NIC has been removed.

For this reason, remove any previously installed NIC drivers. To do this, in Start/Settings/Control Panel/Netw o rk/Adapters highlight the NIC driver and select Remove.

❐ Identification

ComputerName bcmsvu Domain: WORKGROUP

❐ Services: NetBIOS Interface:

NetBT

RPC Configuration:

Name Service Provider: Wind ows NT L oca tor

Network Address: None Security Service Provider:

Windows NT Security Service

Chapter 2

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❐ Protocols:

❐ NetBEUI Protocol: No properties ❐ TCP/IP Protocol:

❐ IP Address:

Adapter: MS Loopback Adapter: Frame

Type 802.3

Select Specify an IP address

IP Address: 123.123.12 3.123 Subnet Mask: 255.255.255.0 Default Gateway 123.123.123.123

Advanced:

PPTP Filtering: Disabled Security: Disabled

❐ DNS:

Host Name: bcmsvu Domain: WORKGROUP DNS Service Search Order: None Domain Suffix Search Order: None

❐ Wins Address:

Adapter: MS Loopback Adapter:

Primary WINS server: 123.123.123.123 Secondary WINS server: None DNS For Window Resolution: Disabled LMHosts Lookup: Enabled Scope ID: None

2-24 Configuring a Network

Frame Type 802.3

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❐ DHCP Relay:

Seconds thresholds: 4 Maximum hops: 4 DHCP Servers: None

❐ Routing:

IP forwarding: Disabled

❐ Adapters: MS Loopback Adapter:

Frame Type 802.3

❐ Bindings: Select “all services.”

If you have configured your PC correctly to this point, the services should include

NetBIOS Interface

NetBEUI Protocol

MS Loopback Adapter

WINS Client (TCP/IP)

MS Loopback Adapter

Server

NetBEUI Protocol

MS Loopback Adapter

WINS Client (TCP/IP)

MS Loopback Adapter

Workstation

NetBEUI Protocol

MS Loopback Adapter

WINS Client (TCP/IP)

MS Loopback Adapter

Chapter 2

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2-26 Configuring a Network

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Installing the Data Module, Hardware Key, and Remote

Maintenance Line

Introduction 3

This chapter describes how to install one of the approved data modules and how to install a BCMS Vu hardware key.

The sections of the chapter are as follows:

• Installing a 7400B/7400B Plus Data Module

• Installing an 8400B Plus Data Modu le

• Installing a BCMS Vu hardware key

• Installing a telephone line for remote maintenance.

Note

The data module is installed between the Server PC and the DEFINITY system.

The hardware key is connected to a parallel port on the Server PC.

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Installing the Data Module 3

A digital line is required to connect either the 7400B/7400B Plus (4-wire digital port only) or 8400B Plus (2-wire digital port only) data module to the DEFINITY system.

Refer to “Administering” on page 2-4 for data module translations. When you first apply power to the 7400B/7400B Plus data module, the

progress of the self-test is indicated by the sequential, left-to-right lighting of the ten front panel LEDs. If the self test finds no problems, the LEDs labeled “Power/Test” and “TR” remain on and all others go out. The operation of the LEDs described here assumes that the factory default options are still in effect.

When you first apply power to the 8400B, the green and red LED remain on while the 8400B performs a self-test. When the test is complete, the green LED goes off. If the self-test passes, the re d LED remains on. If the self-test fails, the red LED flashes three times, and then remains on. This indicates a defective data module.

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Installing the 7400B/7400B Plus Data Module with a Telephone

The 7400B Plus comes with the default option set to be used with a voice terminal. Refer to 7400B/7400B Plus Data Module User Guide (555-020-710).

Installing a 7400B/7400B Plus Data Module without

a Telephone

This section describes the equipment you need to install a 7400B/7400B Plus Data Module and the steps you should follow to prepare it for operation.

To install a 7400B/7400B Plus Data Module, you need the following:

• One 7400B/7400B Plus Data Module

• One EIA-232-D cable

• One D8W cord

• One 7400B/7400B Plus Data Module Power supply

• If the communications port on your PC has nine pins, you also need an

M25/F9 Adapter.

Selecting an EIA-232-D Cable 3

Select an EIA-232-D cable with a male connector at one end to connect with the Port 1 connector of the 7400B/7400B Plus, and a connector of the appropriate gender at the other end to connect to the communications port of your PC.

Cables with an earlier RS-232-C designation will also work.

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Setting the 7400B/7400B Plus Data Module Configuration

Before connecting the data module, set its configuration. To do this, complete the following steps:

Caution

Disconnect all cables and telephone cords from the rear of the unit. If you do not disconnect all cables and cords at this point, you could cause permanent d amage to the 7400/7400B Plus.

Remove the top access panel of the 7400B/7400B Plus as follows:

1. While applying a gentle lifting pressure at the rear edge of the access panel, insert the tip of a ball-point pen or other suitable device into each of the two tab-lock holes in the rear panel to release the locking tabs.

2. Lift and remove the access panel.

3. If a ROM board is installed just in side the access opening of the 7400B/7400B Plus, grasp the edges of the ROM board inside the access opening and lift the board out of its socket.

4. Locate the 8-position dip-switch on the main circuit board, approximately in the center of the area exposed by the access opening.

5. Set the positions of this dip-switch as follows:

Position State

1ON 2N/A 3N/A 4N/A 5OFF 6OFF 7OFF 8OFF

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Note

The position settings listed above for switches 2 through 8 are the factory defaults.

6. If a ROM board was removed earlier, reinsert the board into its connector.

7. Replace the access panel by placing it into position and pressing down at the rear edge to engage the locking tabs.

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Connecting the EIA-232-D Cable 3

The cable connections to the 7400B/7400B Plus data modules are shown in the following figure.

Connect the EIA-232-D cable between the 7400B/7400B Plus and the PC as follows:

1. Insert a male connector of the EIA-232-D cable into the connector labeled “Port 1” on the rear panel of the 7400B/7400B Plus. Tighten both connector retaining screws.

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2. If the communications port connector on the PC has nine pins, do the following:

a. Plug the remaining end of the cable into the 25-pin portion of

the M25/F9 Adapter.

b. Plug the 9-pin portion of the M25/F9 Adapter into the EI-232--D

Connector Interface on the communications port. Tighten both connector retaining screws.

If the communications port conn ector on the PC has 25 pins, you do not need the M25/F9 Adapter—just plug the connector cable into your PC’s 25-pin port.

3. Tighten all retaining screws.

Connecting the DCP Type D8W Cord 3

Attach the DCP type D8W telephone cord as follows:

1. Insert one end of the telephone cord into the connector on the rear panel of the 7400B/7400B Plus labeled LINE.

2. Insert the other end of the telephone cord into the DEFINITY system telephone wall jack.

Connecting the Power Supply 3

Connect the separate power supply unit to the 7400B/7400B Plus as follows:

1. Insert the output connector of the power supply into the connector on the rear panel of the 7400B/7400B Plus labeled POWER.

2. Insert the AC connector of the power supply unit into an appropriate AC outlet.

Caution

Make certain that the AC outlet to which you connect the power supply is unswitched (not controlled by a wall switch or light dimmer).

Installing the Data Module 3-7

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Power Up 3

When you first apply power to the 7400B/7400B Plus, the unit carries out a self-test to determine that it is in working order. The progression of the selftest is indicated by the sequential left-to-right lighting of the front-panel LEDs. When the self-test completes, the LEDs labeled POWER/TEST an d TR will remain lit and all other LEDs will go out.

If the unit is not configured correctly, the POWER/TEST and DATA LEDs will flash.

See the 7400B/7400B Plus Data Module User Guide (555-020-710) to resolve configuration problems.

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Installing an 8400B Plus Data Mo dule with a Telephone

This section describes the equipment you need to install an 8400B Plus Data Module with a telephone and the steps you must follow to prepare it to operate. The 8400B Plus comes with the default option set to be used with a telephone.

To install an 8400B Plus Data Module, you will need the following:

• One 8400B Plus Data Module.

• One EIA-232 cable.

• One D8W cord.

• If Data Module power is not available through the phone jack, you will

also need one 8400B Plus Data Module power supply.

• If a KS-22911 power supply is used, you will need a 400B2 adapter.

• If an MSP-1 power supply is required, you will also need an extra D8W

cord.

• If the communications port on the PC has nine pins, you will need an M25/F9 adapter.

Selecting an EIA-232-D Cable 3

Select an EIA-232-D with a male connector at one end to connect to the Port 1 connector of the 8400B Plus, and a connector of the appropriate gender at the other end to connect to the communications port of your PC.

Cables with an earlier RS-232-C designation will also work.

Connecting the EIA-232-D Cable 3

Connect the EIA-232-D cable between the 8400B Plus and the PC as follows:

1. Insert the male connector of the EIA-232-D cable into the connector labeled “Port 1” on the rear panel of the 8400B Plus. Tighten both connector retaining screws.

Installing the Data Module 3-9

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2. If the communications port connector on the PC has nine pins, do the following:

— Plug the remaining end of the cable into the 25-pin portion of the

M25/F9 Adapter.

— Plug the 9-pin portion of the M25/F9 Adapter into the EIA

Connector Interface on the communications port. Tighten both connector retaining screws.

If the communications port connector on the PC has 25 p ins, you do not need the M25/F9 Adapter—just plug the connector cable into your PC’s 25-pin port.

3. Tighten all retaining screws.

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Connecting the DCP Type D8W Cord 3

If the data module will receive power from the phone jack, do the following:

1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE.

2. Insert the other end of the D8W telephone cord into the DEFINITY system telephone wall jack, as show n in the following figure.

8400B Plus Data Module

(Rear Endplate)

M9/F25 Adapter (use only with 25-pin EIA-232-D Connector Cord)

Telephone

(Optional)

D8W

PHONE

D8W

USE ONLY WITH COMMUNICATION

LINE/ POWER

CIRCUIT POWER SOURCE

EIA-232-D

(9-pin or

25-pin)

Connector

Cord

Wall

Jack

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If the data module will receive power from a separate KS-22911 power supply, do the following:

1. Insert one end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE.

2. Connect the other end of the D8W telephone cord to the lower socket of a 400B2 adapter as shown in the follow ing figure.

8400B Plus Data Module

(Rear Endplate)

M9/F25 Adapter (use only with 25-pin EIA-232-D Connector Cord)

Telephone

(Optional)

D8W

PHONE

LINE/

USE ONLY WITH COMMUNICATION

POWER

CIRCUIT POWER SOURCE

(9-pin or 25-pin) Connector Cord

EIA-232-D

D8W

Outlet

Wall

KS-22911, L2 Power Supply

Jack

400B2

Adapter

D6AP

Connect the power supply as follows:

1. Insert the output connector of the power supply into the upper socket of the 400B2 adapter.

2. Insert the AC connector of the power supply unit into an appropriate AC outlet.

Caution

Make certain that the AC outlet to which you connect the power supply is unswitched (not controlled by a wall switch or light dimmer).

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If the data module will receive power from a separate MSP-1 power supply, do the following:

1. Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE.

2. Connect the other end of the D8W telephone cord to the socket labeled PHONE on the MSP-1 power supply as shown in the following figure.

8400B Plus Data Module

Telephone

(Optional)

(Rear Endplate)

LINE/

USE ONLY WITH COMMUNICATION

PHONE

POWER

CIRCUIT POWER SOURCE

M9/F25 Adapter (use only with 25-pin EIA-232-D Connector Cord)

EIA-232-D (9-pin or 25-pin) Connector Cord

D8W

-7 +8

Outlet

LINEPHONE

OTHER

-2

Power Supply

Actual connection may vary according to the configuration of your local AC outlet

MSP-1

Wall Jack

D8W

Connect the power supply as follows:

1. Insert one end of the extra D8W cord into the socket labeled LINE on the power supply.

2. Insert the remaining end of the extra D8W cord into the wall jack.

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3. Insert the AC connector of the power supply unit into an appropriate AC outlet.

Caution

Be certain that the AC outlet to which you connect the power supply is unswitched (not controlled by a wall switch or light dimmer).

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Installing an 8400B Plus Data Mo dule without a Telephone

The 8400B Plus options must be set with a terminal (715 BCS system administration terminal) or PC with terminal em ulation.

Windows NT 4.0 come with HyperTerminal. To access it,

1. Click on Start/Programs/Accessories/Hyperterminal/HyperTerm.

2. Enter test in the “name” field.

3. Select OK.

4. Change “connect using” to direct to COM 1, COM 2, COM 3, and so forth, depending on which COM Port you are using to connect to the data module.

5. Select OK until you get a blank screen.

Issue the following commands:

Command Response

1. at OK (This indicates a good connection between the ter-

minal/PC and the 8400B Plus.)

2. at&f OK (This resets to factory default settings.)

3. ats24? 000 (Default setting.)

4. ats24=001 001 OK (This indicates that the option has been changed

to “without a voice telephone.”)

5. at&w0 OK (Options are stored in profile 0.)

6. at&y0 OK (Profile 0 is designated to be used in case the 8400B

Plus loses power.)

Power Up 3

When you first apply power to the 8400B Plus, the unit carries out a self-test to verify that it is in working order. During the self-test, both LEDs will remain lit. When the self-test is complete, the green LED will go off.

If the self-test passed, the red LED will remain lit. This indicates that the unit is installed and ready for use.

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If the self-test failed, the red LED will flash three times and then remain lit. See the 8400B Plus Data Module User Guide to resolve configuration

problems.

Note

If the red and green LEDs flash alternately, the data module cannot communicate with the switch. In this case,

• Check the connections and wiring.

• Check the data module optioning.

• Test the data module from the DEFINITY system

using the “Status Data” switch command. You must enter the data module extension number.

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Installing a Hardware Key 3

Note

To ins tall a hardware key on a BCMS Vu Server PC,

1. Turn off the BCMS Vu Server PC.

2. Disconnect the printer cable from the parallel port on the PC (if one is connected).

3. Connect the hardware key to the parallel port connector on the PC. Refer to the following figure.)

You must insta ll the hardware key before you try to start BCMS Vu Server software.

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4. Connect the printer cable (if there is one) to the hard ware key. See the figure above.

5. Apply power to the PC.

6. Start up BCMS Vu Server.

Caution

After you install the hardware key, do not, under any circumstances, remove it while BCMS Vu Server is running. If you do so, BCMS Vu Server will come to a halt, and you will have to attach the hardware key and restart the program. BCMS Vu Server will not run if the h ardware key is not attached to its parallel port.

Installing a Remote Maintenance Line 3

To perform remote maintenance using pcANYWHERE, you must install either an analog station line from the DEFINITY system (if you use DID extensions) or a central office line.

Test the line after you install it by connecting an analog telephone and calling the telephone number. If the telephone rings and can be answered, the analog line has been installed correctly.

Note

Mark this line with the telephone number for future reference.

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Installing and Removing BCMS

Vu Software

Introduction 4

This chapter tells you how to install and remove BCMS Vu software. Topics covered are

• Installing and removing BCMS Vu Server software

• Installing and removing BCMS Vu Client software

• Installing and removing BCMS Vu Wallboard software.

Note

If the hardware key is not attached to the Server PC before you install the BCMS Vu Server software, the software will be loaded, but when you try to st art BCMS Vu Server, the program will run only in simulator mode. In this case, you must attach the key, then restart BCMS Vu Server software.

Therefore, be sure that you have installed the hardware key before you try to start BCMS Vu Server.

Note

Before you start installing BCMS Vu software, be sure you have done everything that pertains to your system in Chapter 2, "Administering the DEFINITY S ystem and Configuring the Network."

Introduction 4-1

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Installing BCMS Vu Server Software 4

To install the BCMS Vu Server software,

1. Close all running programs on this PC.

2. Load the BCMS Vu software distribution CD-ROM into the drive. The “BCMS Vu R2 Master Setup” window appears.

3. Select “BCMS Vu Server Setup” in this window. After several seconds the “Welcome” window appears.

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Welcome 4

The “Welcome” window gives you general information and warnings about BCMS Vu software.

4. a. If you want to terminate the installation at this point so that you can

close any other programs that are running, select Cancel.

b. To continue to the next screen, select Next. If you select Next, a

window appears asking you if you want to display the latest information about this product that ma y not be in this manual.

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5. a. If you want to display this information, select Yes, read the file in the

“Notepad” window that appears, then exit the “Notepad” window.

We strongly recommend that you read the latest

Note

information. If you do not read it during the installation, you should access and read it later by opening Start/Programs/ Lucent Technologies/Server Readme.

b. If you do not want to display this file, select No.

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Note

If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Server, the following window appears.

Leave the radio button next to “Y es, upgrade the current...” checked and select Next.

The “BCMS Vu Language” window appears.

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6. Click in the box next to the language in which you want BCMS Vu to run. A check means you have selected it.

7. a. Select the Next button if you want to accept your choice of language.

b. Select Back if you want to return to a previous window.

c. Select Cancel if you want to stop installing BCMS Vu Server. In this

case, the “BCMS Vu R2 Master Setup” window reappears.

If you select Next, the “Choose Destin ation Location” window appears.

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Choose Destination Location 4

The “Choose Destination Lo cation” window is where you select the directory on your PC or on the network in which the BCMS Vu Server software will be installed. You may install the Server software on any network drive or on any directory on your PC.

Note

For best performance, we strongly advise you accept the default location and install the software on the local hard drive.

Chapter 4

8. a. To accept the default location for BCMS Vu program files

(C:\Program Files\Lucent\BCMS Vu\), select Next. The “Select Program Folder” window appears.

b. If you want to install the BCMS Vu software somewhere other than

the default location, complete the following steps:

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1) Select Browse to display the structure of your hard drive or the

network.

2) S elect the desired directory, or type the name of a directory that you would like to create. If you name a non-existent directory, the installation program will create it for you.

3) Select OK to make the selected directory the destination. The new destination location is displayed in the window.

4) To accept the new location in which to install the Server software, select Next.

The “Select Program Folder” window appears.

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Select Program Folder 4

The “Select Program Folder” window lets you designate the folder in the Windows Start/Programs menu where the BCMS Vu Server icon will reside. This is where you must go to start BCMS Vu Server (unless you place a shortcut somewhere else).

9. a. If you want the program start icon to be in the default location

(Start/Programs/Lucent Technologies/), select Next.

b. If you want the program start icon to be in another location, click on

one of the folders listed in the scroll-down menu labeled “Existing Folders,” or type a new folder name in the box labeled “Program Folders,” and select Next.

The “Start Copying Files” window appears.

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Start Copying Files 4

The “Start Copying Files” window lets you review the language you have chosen, and the locations you have designated for storing the Server software and “Start Program” icon.

10. If you want to change a locatio n ,

a. Click on Back until you are in the appropriate window. b. Make the change.

c. Select Next until you return to the “Start Copying Files” window.

11. When you are satisfied with locations you have chosen, select Next. A window appears showing the progress of the installation. The installation

process may take up to several minutes. Wh e n this process finishes, the “Setup Complete” window appears.

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Setup Complete 4

The “Setup Complete” window confirms that the set up program has successfully installed BCMS Vu Server software on your PC.

Although you have successfully insta lled BCMS Vu Server software, before you can run the program you must re-boot your PC. The “Setup Comple te” window gives you two choices: You may re-boot the PC now, or wait and reboot later.

12. a. To re-boot the PC now, select the radio button next to “Yes, I want to

restart my computer now” and select Finish. Windows proceeds to re- boot the PC. This may take several minutes. When the PC is rebooted, the Windows desktop appears.

b. To exit the install program without re-booting the computer, select

the radio button next to “No, I will restart my computer later” and select Finish.

The “BCMS Vu R2 Master Setup” window reappears.

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13. a. To install another software component, select the name of the

component and turn to the appropriate section of this chapter.

b. T o le ave the installation program, select Exit.

You must re-boot your computer before you can open BCMS

Note

Vu Server. You can do this before or after you install other BCMS Vu software components (Client or Wallboard).

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Installing and Removing BCMS Vu Software

Removing the BCMS Vu R1 Start Icon 4

If you have upgraded from BCMS Vu R1 software to BCMS Vu R2 Server software, remove the BCMS Vu R1 start icon from the Windows start menu.

Note

This procedure covers the start icon that the install wizard places in the Windows start menu. An icon added to a personal start menu must be removed se par ately.

1. Click with the secondary mouse button on Start.

2. Select Explore.

3. The “Exploring” window appears.

4. In the right window of the “Exploring” window double-click on the ”Programs” icon.

5. Click with the secondary button on the BCMS Vu icon: The BCMS Vu icon may not be in the right window. If thi s is so, go to

step 9.

6. Select Delete.

7. Select Yes.

8. Exit the “Exploring” window.

9. If the BCMS Vu icon is not in the right window in step 5, open Winnt\Profiles.

a. Open the Profile folder corresponding to the login under which

the R1 software was installed.

Chapter 4

b. Open Start Menu\Programs.

c. The BCMS Vu R1 icon appears in the right window .

d. Perform steps 5 through 8.

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Removing BCMS Vu Server Software 4

To remove the BCMS Vu software, complete the following steps:

To ensure complete removal of the BCMS Vu software, make

Warning

1. Select Control Panel fr o m the Start/Settings Windows menu.

2. Double click on the Add/Remove Programs icon.

The “Add/Remove Programs” window opens.

3. Select the “Install/Uninstall” tab.

4. Highlight “BCMS Vu R2 Server” on the list of installed software.

5. Select Add/Remove.

The “Are you sure you want to completely remove ’BCMS V u R2 Server’ and all of its components?” window appears.

6. Select Yes.

sure no applications and software programs are running when you begin to remove BCMS Vu.

The Uninstall Shield runs and removes the BCMS Vu sof t ware from your computer.

As the Uninstall Shield runs, you may receive a message warning you that a shared folder will be deleted if you proceed. Proceed anyway.

7. Highlight “Data Access Objects (DAO) 3.5” and repe at steps 5 and 6.

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Installing and Removing BCMS Vu Software

Note

When the removal program is finished, you may re ceive a message that some elements could not be removed and that you should manually remove these items. If you receive this message,

1. Select Details.

2. Record the names and paths of the folders and/or files in the “Details” window.

3. Select OK.

4. Exit the “Install/Uninstall” wizard by selecting OK.

5. Delete the folders and/or files using either the Windows My Computer or Explorer application.

6. Close My Computer or Explorer.

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Installing BCMS Vu Client Software 4

If you chose to install BCMS Vu Client after you installed BCMS Vu

Note

Server or Wallboard, and you did not re-boot your PC, but instead, selected “BCMS Vu Client Setup” in the “BCMS Vu R2 Master Setup” window, go to “Welcome” on page 4-17.

If you are installing BCMS V u Client on several PCs other than the Server PC, we recommend that you place the software CD-ROM in one of the Client PCs and access it from the other PCs on which you want to install the Client software.

To start the BCMS Vu Client software installation setup program, do the following:

1. Close all running programs on this PC.

2. Load the BCMS Vu software distribution CD-ROM into the drive. The “BCMS Vu R2 Master Setup” window of the installation wizard

appears.

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3. Select “BCMS Vu Client Setup.” The “Welcome” wi ndow appears.

Welcome 4

The “Welcome” window gives you general information and warnings about the BCMS Vu Client software.

4. a. If you want to terminate the installation at this point so that you can

close any other programs that are running, select Cancel.

b. To continue to the next screen, select Next.

Note

If BCMS Vu Client or Wallboard is running on this PC, you will receive a notice telling you to close it. Go to the application and close it.

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A window appears asking you if you want to display the latest information about this product that may not be in this manual.

5. a. If you want to display this information, select Yes, read the file in the

Notepad window that appears, then exit the Notepad window.

We strongly recommend that you read the latest

Note

information. If you do not read it during the setup, you should access and read it later by opening Start/Programs/ Lucent Technologies/Client Readme.

b. If you do not want to display this information, select No.

6. If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Client, the following window appears:

4-18 Installing BCMS Vu Client Software

Avaya BCMS Vu R2 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface 0

Introduction 0

Contents of This Document 0

Conventions Used in This Document 0

Related Documents 0

Introduction 1

Overview of the Installation 1

Checking the BCMS Vu Software Package Contents

What You Need on Your PC 1

For a Wallboard PC without Client Software 1

Upgrading from R1 on Window s NT 4.0 to R2 Server

Changing R2 Server from Windows 95 to Windows NT 4.0

Upgrading from R1 to R2 Client 1

Software Required for Maintenance Contracts 1

Installation Checklist 1

On the Server PC 1

On the Client PC 1

On a Wallboard PC without Client Software Installed 1

On the Server PC 1

Acceptance 1

Acceptance Criteria 1

Administering the DEFINITY System 2

Connecting the Components 2

Installing an Analog Line 2

Administering 2

Data Module without a Telephone 2

Data Module with a Telephone 2

Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r

BCMS Agent Login IDs (Non-EAS) 2

Configuring a Network 2

Preliminary Considerations 2

Configuring 2

Configuring a PC without a Network Interface Card (NIC)

Introduction 3

Installing the Data Module 3

Installing the 7400B/7400B Plus Data Module with a Telephone

Selecting an EIA-232-D Cable 3

Setting the 7400B/7400B Plus Data Module Configuration

Connecting the EIA-232-D Cable 3

Connecting the DCP Type D8W Cord 3

Connecting the Power Supply 3

Power Up 3

Installing an 8400B Plus Data Mo dule with a Telephone

Selecting an EIA-232-D Cable 3

Connecting the EIA-232-D Cable 3

Connecting the DCP Type D8W Cord 3

Installing an 8400B Plus Data Mo dule without a Telephone

Power Up 3

Installing a Hardware Key 3

Installing a Remote Maintenance Line 3

Introduction 4

Welcome 4

Choose Destination Location 4

Select Program Folder 4

Start Copying Files 4

Setup Complete 4

Welcome 4