Avaya BCMR, BCMS Vu Installation Manual

Last Revision December 12, 2009

BCMR (formerly BCMS Vu) Installation Checklist

To help ensure a smooth installation, please review this checklist with the customer. The places marked
“NOTE:” and in bold are especially important, as these have proven to be consistent stumbling blocks.

*According to the Avaya BCMR offer definition, BCMR is to be installed and certified by the Avaya
CMS Provisioning group. BCMR will not have maintenance support until it has been certified and
registered.

Project Manager Responsibilities

• Schedule an installation date/time with CMS Provisioning to install the BCMR software.

• Schedule a field technician to assist the CMS Provisioning engineer onsite. T he technician will

also install the data module (if used) to the PBX and connect it to the customer’s PC.

• Have the field technician or a Software Specialist input the PBX translations required for the
BCMR application.

• Go over the installation checklist with the customer and make sure that all requirements are
met prior to the scheduled provisioning appointment.

CMS Provisioning Responsibilities

• Install and configure the BCMR Server software on the customer’s PC, designated the BCMR
Server PC.

• Install and configure the BCMR Client software on the customer’s BCMR Server PC. NOTE:
Remote client installations are the responsibility of the customer.

• Establish a connection between the BCMR Server PC and PBX to verify software is working
properly.

Customer Responsibilities

Due to the high number of cancellations attributed to incorrect or improperly configured
hardware and software, we strongly recommend that you call the assigned engineer at least
two business days prior to the installation date to have an engineer verify PC requirements
and remote access.

cancelled at installation time due to non-compliance, you may be charged a cancellation fee.

To install BCMR, you must, at a minimum, have the following hardware and software:

BCMR Software Package

To be sure you have everything you need, verify that the following items are included in the
software package:

• Program disk – your BCMR Software package should contain a CD-ROM with the software
program.

• Hardware Key – The blue hardware key must be labeled “R2.” T here are three versions, which
allow one, five, or ten Clients to be connected to the Server. Hardware key may be for USB or
parallel port.

If CMS Provisioning has not verified PC readiness and the job is

Contents 1

If any of the items is missing or damaged, contact your Avaya Account team, representative, or
distributor.

BCMR Server PC

The primary concern of the customer is having a properly configured PC with compatible hardware.
Note that “BCMR Server PC” refers to the PC running the BCMR Server software and should not
be confused with a physical server in the hardware sense.

Supported Operating Systems

*NOTE* 64bit versions of Windows are not supported on BCMR

Operating System Release/Version Service Pack

Microsoft Windows 2000

Professional
S erver

2 or greater

Microsoft Windows XP* Professional All
Microsoft Windows Server

2003 **

All

Microsoft Windows Vista ***

*BCMR Release 2 Version 3 or newer required

** BCMR Release 2 Version 4 (R2.4.0 Build 314 or newer) required

***will only work with BCMR Release 2 Version 4.3 (R2.4.3 Build 318) or newer

• BCMRD R2.4.1 (Build 316) and newer support dual/multi-core processor. Any

version of BCMRD is not certified to work on any 64-bit operating system.

Pentium M processors are

• 500 MB (512,000 KB) of disk space or greater

• 128 MB of main memory - Windows 2000, 256 MB for Windows XP, Server 2003 & Vista

• Data Module connectivity: One serial port to connect to the PBX system if switch connectivity

is through a data module. NOTE: The supplied PC to data module cable is a 9-pin/male to
25-pin/female. As many PC’s have 9-pin serial ports you will need either a M25/F9
adapter or replace cable with one 9-pin/male to 9-pin/female EIA-232-D or RS-232-C
cable (recommended).

• TCP/IP connectivity: A physical data module is not needed for TCP/IP connectivity. You must
have a software specialist complete the C-LAN administration in the PBX and provide the
Provisioning engineer with the proper IP addresses.

NOTE: Although BCMR can share a C-LAN card with another adjunct we recommend a

dedicated card.

• You may need other serial ports:

• One to connect a wallboard (optional).

• One for remote maintenance if you are using an external modem (optional).

• Remote access to the BCMR server PC. Note: Avaya supports two means of remote access

to the BCMR server PC: Avaya Web conferencing or pcAnywhere

• If using Avaya Web conferencing, the BCMR server PC must have internet access.

• If using pcAnywhere the server PC must have an internal or external modem and the

pcAnywhere software must be configured for use with this modem.
NOTE: Please have the modem and pcAnywhere configured by installation time. If you

need support for pcAnywhere, please contact Symantec:

not supported in any configuration.

http://www.symantec.com