Avaya BCM Feature Programming Telephone User Manual

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Enterprise Edge Feature Programming Telephone Guide

P0908510 Issue 02

Contents

Chapter 1 Getting Started 11

Using this guide 11 Before you start 11 What you’ll need to do programming 11 Understanding the telephone buttons 12

Using the buttons under the display 12 The M7410 Cordless Telephone (CT) 14

Chapter 2 Answering calls 15

Answering incoming calls with Hunt Groups 15 Answering an incoming call 15

Line buttons 15 What line indicators mean 16

Rings you may hear 16 Answering calls at a prime telephone 16 Using a central answering position (CAP) module 17

Customizing your CAP module 17

Monitoring telephones with the CAP module 17 Release button 18 Hearing aid compatibility 18 Viewing information about a call on the display 18

Using Call Information for a particular call 18

Displaying Call Information before or after answering 19

Displaying Call Information for a call on hold 19

Making Call Display information appear automatically at a telephone

Changing which information is shown first about a call 20 Picking up a call ringing at another telephone 20

Answering any ringing telephone using Directed Pickup 20

Answering any ringing telephone using Group Pickup 20

Changing a telephone’s pickup group 21

Trunk Answer 21

Answering a call using Trunk Answer 22

Answer buttons 22 Creating a Conference Call 23

Disconnecting one party 23

Independently holding two calls 24

Putting a conference on hold 24

Removing yourself from a conference 25 Listening to a call as a group 26

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4 Contents

Canceling Group Listening 26 Using Handsfree/Mute 26

Answering calls without lifting the receiver 26

Making calls without lifting the receiver 27

Muting Handsfree 27

Changing a regular call to handsfree 27

Changing a handsfree to a regular call 27

Using Handsfree 27

Changing Handsfree for a telephone 28

Handsfree Answerback 28 Turning Privacy on or off for a call 29

Creating a conference by releasing privacy 29

Making a call private 29 Checking call length using Call Duration Timer 29 Disconnecting by accident 30 Time 30

Chapter 3 Making calls 31

Choosing a line using a line button 32 Line pools 32

Using a line pool to make a call 33

Programming a memory button with a line pool feature code 33 Changing how you dial your calls 34

Using Standard dial 34

Using Automatic dial 34

Using Pre-dial 34 When the internal number you have called is busy 35

Priority Call 35

Making a priority call 35

Giving a telephone the ability to make priority calls 35

Using Ring Again 36

Turning on Ring Again 36

Canceling Ring Again 36

Chapter 4 Time savers for making calls 37

Storing a number on a memory button for Autodial 37

Adding an autodial button 37

Choosing a line for Autodial 37

Using intercom as the line for Autodial 38 Using Last Number Redial 39 Preventing a telephone from using Last Number Redial 39 Using Speed Dial 39 Making a speed dial call 40

Changing and adding System Speed Dials 40

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Adding or changing User Speed Dial 40 Using Saved Number Redial 41

Saving a number 41

Dialing a saved number 42 Preventing a telephone from using Saved Number Redial 42

Chapter 5 Handling many calls at once 43

Using Hold 43

Retrieving a held call 43

Holding automatically 43

Listening on hold 43

Holding a call exclusively 44 Using Call Queuing 44

Chapter 6 Transferring calls 45

Using the transfer feature 45

Transferring a call 45

Transferring external calls 45

Canceling a transfer 46 Using Camp-on 47 Parking a call 48

Retrieving a parked call 48

Using Call Park 48 Using Callback 50

Contents 5

Chapter 7 Forwarding your calls 51

Forwarding your calls to another telephone 51

Canceling Call Forward 51

Using Call Forward at your telephone 51

Overriding Call Forward 52

Changing the automatic Call Forward settings for a telephone 52

Changing Forward no answer 52

Changing the delay before a call is forwarded 52

Forward on busy 52

DND on Busy 53

Call Forward and voice mail 53 Line Redirection 54

Turning on Line Redirection 54

Canceling Line Redirection 55

Allowing a telephone to redirect calls 55

Turning the redirect ring for a telephone on or off 55

How Line Redirection is different from Call Forward 57

Using Line Redirection 57

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6 Contents

Chapter 8 Communicating in the office 59

Paging 59

Making a page announcement 59

Activating and deactivating the ability to page 59

Creating page zones 60

Using Page with external paging equipment 61 Sending messages 61

Sending a message 61

Canceling a message you have sent 62 Viewing your messages 62

Replying to a message 62

Replying to a message using an analog telephone connected to an

ASM 63 Removing items from your message list 63 Removing items from your message list using an analog telephone

connected to an ASM 64 V iewing messages you have sent 64

Using Voice Call 65

Making a Voice Call 65 Muting Voice Call tones 65 Answering a Voice Call without touching your telephone 65 Preventing Voice Calls to your telephone using Voice Call Deny 66 Canceling Voice Call Deny 66

Chapter 9 Tracking your incoming calls 67

Using Call Log 67

Call Log options 68 Logging a call manually 68 Deleting old log items 68 V iewing your Call Log 68 Viewing a Call Log item 69 Erasing log items 69 Making a call using Call Log 69 Creating a password to your Call Log 70 Changing your Call Log password 70 Deleting an assigned password 70 Programming a telephone to log calls automatically 71

Using voice mail 72

Chapter 10 Customizing your telephone 73

Finding out what a button does using Button Inquiry 73 Making the display darker or lighter using Contrast adjustment 73 Changing the language on the display 74

English 74 French 74

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Spanish 74

Programming a feature code onto a memory button 74

Programming feature buttons 74 Erasing a feature button 75

Applying button cap labels 76

Types of button caps 76

Identifying the telephones 76 Enterprise Edge default button assignments 77 Rules of default button assignment 77

M7310 telephone button defaults 78 M7324 telephone button defaults 79 M7100 telephone button defaults 79

Moving line buttons 79 Changing the type of ring 80 Adjusting the Ring volume 80 Hiding the message or calls indication 81

Restoring the messages and calls indication 81

Contents 7

Chapter 11 Hunt Groups 83

Members of the group 84 Distribution mode 84

Chapter 12 Telephone features 85

Installing Enterprise Edge telephones 85 Naming a telephone or a line 86 Moving telephones 87 Stopping calls from ringing at your telephone using Do Not Disturb

(DND) 87

Stopping calls 87 Refusing to answer a call 87 Canceling Do Not Disturb 87 Using Do Not Disturb 88

Using Background Music 88

Turning Background Music off 88

Chapter 13 ISDN PRI 89

Benefits 89 ISDN PRI features 89

Network Name Display for PRI 89 Name and number blocking for PRI 90 Emergency 911 Dialing 90 2-way DID 90 Call by Call service selection for PRI 91

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8 Contents

Dialing Plan and PRI 91

Service provider features 92

Call Forward 92 Canceling Call Forward 92 Calling the number your calls are forwarded to 92 Automatic Call Back 92 Automatic Recall 93

ISDN applications for PRI 93

V ideoconferencing and video telephony 93 Desktop conferencing 93 File transfer 93 Telecommuting 93 Group 4 fax 93 Remote LAN access 93 Leased line backup 93 LAN to LAN bridging 94 Internet and database access 94

Chapter 14 Using System features 95

Using alternate or scheduled services 95

Preventing certain calls from being made 95 Making additional telephones ring 95 Changing the lines used by outgoing calls 95

Turning Services on and off 95 Turning Services on and off using feature codes 96

Viewing the active Services from a two-line display telephone 96 Viewing the active Services from a one-line display telephone 97

User passwords 98

Registration password 98 Clearing a Call Log password 98

Using special telephones 98

Direct-dial 98 Changing the direct-dial telephone assignments 99 Hotline 99 Bypassing a Hotline 99 Making a telephone a hotline telephone 99 Control telephone 100

Using Set lock 100 Changing Set Lock programming for a telephone 100 Using an auxiliary ringer 101

Turning the auxiliary ringer for a telephone on or off 101

Using Host System dialing signals 101

Link 101 Preventing a telephone from using Link 101 Pause 102

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Long Tones 102 Programmed Release 102 Run/Stop 103 Wait for Dial Tone 103 Using pulse dialing for a call 103

Using your Enterprise Edge system from an external location 103

Controlling access to your Enterprise Edge system 104

Direct inward system access (DISA) 104

Class of Service (COS) 104 Maintaining security 105 Accessing Enterprise Edge remotely over the public network 105

Tones 105 Using Class of Service (COS) passwords 106

Changing your Class of Service 106

Chapter 15 General System features 107

Pulse or tone dialing 107 Disconnect supervision 107 Hunt Groups 107 Internal numbers 107 Line assignment 107 Target line 108 Line pools 108 Overflow call routing 108 M7100 telephone 109

Memory buttons 109 One-line display 109 Prime line 110 Private lines 110 Volume bar 110 Wall mounting 110

Contents 9

Chapter 16 Hospitality Services 111

Alarm time (AL) feature 111 Hospitality Services admin alarm feature 113 Room occupancy (RO) 114 Room condition (RC) 114 Hospitality programming 116

Chapter 17 Companion Features 117

Using your portable telephone 117

Using Enterprise Edge features 118 Using new features 119 Supporting additional features for portables 120

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10 Contents

Chapter 18 Troubleshooting 121

Using the alarm telephone 121 Reporting and recording alarm codes 121 Testing the telephone 121

Testing the telephone display 122 Testing the telephone buttons 122 Testing the speaker in the telephone handset 122 Testing the telephone headset 123 Testing the telephone speaker 123 Testing the power supply to a telephone 123

Chapter 19 Common feature displays 125

Chapter 20 Appendix A: Feature Codes 129

Chapter 21 Index 135

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Getting Started

Your Enterprise Edge telephone system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

This guide provides information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on.

Before you start

Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand. For example, if you are going to program system speed dial numbers, create a record so that you have all the numbers and codes handy once you start programming.

What you’ll need to do programming

Personal programming is done right on your telephone by pressing the ƒ button followed by an activation code. For your convenience, a summary of all the Feature button programming is provided in Appendix A.

System programming is done using the Unified Manager. The Unified Manager is the tool used to program settings for the Ent erprise Edge telephony features, as well as settings for individual telephones and external lines. Multiple levels of programming are accessible through the Unified Manager. You access the Enterprise Edge Unified Manager from your web browser. For more information about navigation and making selections using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits “9-1-1”

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecom munications service provider regarding compliance with applicable laws and regul ations.

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12 Getting Started

Understanding the telephone buttons

Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button.

Dual memory buttons

Shift button

M7310 M7324

Using the buttons under the display

The three display buttons are used for telephone features but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are OK,

CHANGE

COPY

. In this guide, display

button instructions are underlined.

Display buttons

Display button

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

M7310

Getting Started 13

Dial pad Used for dialing numbers when you are making calls.

It’s also used for ente ri ng num bers and letters when you’re programming.

Display Shows instructions for everyday calling as well as for

programming.

Display buttons Have a variety of uses. The current use is shown on the

display above each button.

Memory buttons Dial a number or feature code stored on the button.

Dual memory buttons Can store two numbers or feature codes (used with the

shift button).

Shift button Press the shift butto n before a dual memory button to

activate the seco nd number or feature code stored on a dual memory button.

Feature button Allows you to enter a featur e code while using or

programming the tel ephone.

Hold button Puts an active call on hold.

Release button Hangs up an active call or ends programming.

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14 Getting Started

The M7410 Cordless Telephone (CT)

The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features.

The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. Typically, a dense office environment will yield an effective operating radio range of 125 to 150 feet. Operating radio ranges will be enhanced in more open office environments.

Note:

Note: Up to 15 M7410 CT users can be accommodated on one Enterprise Edge system.

The M7410 CT uses advanced digital technology to provide a quality audio path over a 900 MHz radio link. Establishing calls over a radio link are comparable to wire line communications but expect s mall delays when the handset is brought i nto service from an on-hook position.

The M7410 CT mixes voice and data communications paths together, making it very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT is equipped with automatic channel scanning capabilities. The M7410 CT automatically searches for a new channel when interference is detected.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Answering calls

Answering incoming calls with Hunt Groups

Your Enterprise Edge system allows you to establish Hunt Groups in your system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information on Hunt Groups see the

Operations Guide

Answering an incoming call

There are three indications of an incoming call: ringing, a line butt on flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See Choosing a line using

a line button on page 32 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

Line buttons

One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

˙ to switch between two calls, one active and one on hold.

Enterprise Edge Programming

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16 Answering calls

What line indicators mean

Flashing on and off for

equal lengths of time Flashing on and off

more quickly Flashing on for longer

than off On, not flashing You are connected to t he call on that

Off The line is free.

There is an incomin g call on the line.

You have placed a call on hold.

Someone else has put a call on hold on that line.

line or the line i s in use elsewhere.

Rings you may hear

A double beep every ten seconds

A long single ring There is an external call on the line for you. A shorter double ring There is an int ernal call on t he line for you or

A brief single ri ng A cal l is being redirected on one of your

Three beeps descendi ng in t one

A call has been camped to your telephone.

a call is being transferred to you.

redirect ed li nes. You cannot answer this call.

You are receivi ng a pri ority call.

Answering calls at a prime telephone

Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Displays

DND from 221

DND transfer

DRT Line001

Line061 callback CALLBACK

Line061 to prime

The person at t elephone 221 has for ward ed a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Distu rb turned on.

Nobody answered thi s call so the system transferr ed it to you.

Someone has camped, par ked or transferr ed a call on line 061, but no one has answered it. Press button to connec t to t he call.

There is no tel ephone that can receive a call on line 061 so the system has transfer red it to you.

CALLBACK

or the line

Line002>Line052

For other displays, see Common feature displays on page 125.

The call comin g in on li ne 002 was i ntended for target line 052. Line 052 is busy so the call has come to you.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Using a central answering position (CAP) module

A central answering position (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves.

A CAP module is an add-on device that provides 48 extra memory or l ine buttons. You can connect one or two Enterprise Edge CAP modules to the telephone to increase the number of lines it can handle.

Answering calls 17

When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number.

Customizing your CAP module

If your installer has programmed the CAP module to be the central answering position for your system, you can move external lines onto the CAP module by using ƒ•°⁄. See Moving line buttons on page 79.

Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically. You can program features onto CAP module buttons. See Time savers for making calls on page 37 and

Customizing your telephone on page 73 for information on programming memory

buttons. Buttons on a CAP module cannot be assigned as answer buttons.

Monitoring te lep h o n e s with th e CA P mod ule

The indicators ˆ beside internal autodial buttons on your CAP module show the status of Enterprise Edge telephones.

The indicator is on when the telephone has:

• an active call

• Do Not Disturb turned on

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The indicator is off when a telephone has:

• no active call

• a call on hold and no other active call

Tip

You can send up to 30 messages from a CAP.

Release button

Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programming.

While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call. Use ƒ instead.

Hearing aid compatibility

The receivers on all Enterprise Edge telephones are compatible with hearing aids as defined in the FCC rules, Part 68, section 68. 316. Not all hearing aids are optimized for use with a telephone.

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed.

When you transfer an external call to another E nterprise Edge user, this information is displayed on the recipient’s telephone.

Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ƒ°⁄⁄, you see only the line number or line name.

To use logging features with Call Display, see Using Call Log on page 67.

Using Call Information for a particular call

ƒ°⁄⁄

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the caller’s name, telephone number, and the line name. For an internal call, you can display the caller’s name and their internal number. You can see information for ringing, answered, or held calls.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Answering calls 19

Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have s ubscribed to Call Display services from your telephone company.

Tip

Call Log displays the same information as Call Information, along with the date and time of the call, and the number of times the caller cal led.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press ƒ°⁄⁄.

2. Press £ or VIEW to display more information about an external call.

Displaying Call Information for a call on hold

1. Press ƒ°⁄⁄. The display reads ˆSelect a call.

2. Select the line on hold. Information about the call is displayed.

3. Press £ or VIEW to display more information about an external call.

Tip

If your telephone automa tically displays Cal l Display information for a call , you still need to press to display more information about the call.

ƒ°⁄⁄

before you can press £ or

Making Call Display information appear automatically at a telephone

Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

VIEW

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20 Answering calls

Changin g w h ic h in f or m ation is shown fi rst about a call

Depending on the services you subscribe to, Call Display information may contain up to three parts: the name of the caller, the number of the caller, and the name of the line in your Enterprise Edge system that the call is on. For each telephone, you can determine which information is displayed first.

You may see Unknown name

Unknown number

on the display if the information is not

available from your telephone company. You may see

Private number

on the display if the caller blocks that information.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup.

Answering any ringing telephone using Directed Pickup

ƒ‡ﬂ

You can answer any telephone that is ringing in your Enterprise Edge system.

1. Press ƒ‡ﬂ.

2. Enter the internal number of the ringing telephone. Call Pickup cannot be used to answer private lines.

Private name or

Enterprise

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator f or the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.

Tip

Directed pickup ca n retrieve calls that are ringing on an Answer DN. While you may enter the internal number of t he telephone you hear ri nging, it may be calls from another telephone you are answering.

Answering any ringing telephone using Group Pickup

ƒ‡ﬁ

Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Answering calls 21

Press ƒ‡ﬁ. Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call

ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines.

Tip

A Hunt Group call ringing at an Enterprise Edge set DN that is also a member of a call pickup group can be picked up by any Enterprise Edge set in that call pickup group. For more information on Hunt Groups see Hunt Groups

83.

Changing a telephone’s pickup group

Telephones can be put into and taken out of pickup groups. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

on page

Displays

Already joined

Pickup denied

Pickup:

You are already connected to the telephone that made the call you ar e try ing to pick up . T his can happen if y ou are on a call to a co-worker, your co-worker dials the number of a telephone i n your pi cku p group, and yo u attempt to pi ck up that call.

There is no call that you can pick up or the call that was ringing has already been answered.

You have tried to pick up a call on someone else’s private line.

Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press

ƒ.

Trunk Answer

ƒ°‚‚

The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

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22 Answering calls

Answering a call using Trunk Answer

Press ƒ°‚‚.

Tip

If there is more than one incomin g call on lines in a Ringing Service, the Trunk Answer feature pic ks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried t o pick up a cal l on someone else’s private line.

The call that is ringing is on a line that is not in a Ringing Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that boss’ set. This allows for another (simultaneous) call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information on Hunt Groups see

Hunt Groups on page 83.

The Answer button setting in Feature settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended.

See the Enterprise Edge Programming Operations Guide for more inform ation on programming Answer buttons.

M7100 telephones cannot be assigned Answer buttons to monitor other sets, but they can be monitored.

You cannot make calls using Answer buttons.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available.

Tip

More than one attendant may have an Answer button for a single telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer button for each person.

Creating a Conference Call

ƒ‹

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

2. Press ƒ‹.

Answering calls 23

3. Press the appropriate button to retrieve the held call (this is automatic on the M7100 telephone).

You can create a conference when you are on a call.

1. Make a second call.

2. Press ƒ‹.

3. Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference by using the procedures described in this section.

Tip

You can create a confer ence by rel easing privacy on a call. See Turning

Privacy on or off for a call on page 29.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other. On a M7208, M7310 or M7324 telephone:

1. Press the line button of the call that you want to disconnect. The call that you want to keep is automatically put on hold.

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24 Answering calls

2. Press ®. The call is disconnected.

3. Press the line button of the held call to speak to the remaining person.

On a M7100 telephone:

1. Press ƒ£‹, to place one caller on hold. Press ˙ again, to put the caller you want to keep on hold.

2. Press ®. The call is disconnected.

3. Press ˙ to speak to the remaining party.

Independently holding two calls

For all Enterprise Edge telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other.

1. Press the line button of one person. The other person is automatically put on hold.

2. Press ˙. The second person is put on hold.

You can re-establish the conference.

3. Take one call off hold.

4. Press ƒ‹.

5. Take the other call off hold.

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing ˙.

You can reconnect to the conference by pressing either of the held line buttons. For the M7100 telephone, press ˙.

Splitting a conference

You can talk with one person while the other person is on hold. On a M7208, M7310 or M7324 telephone

• Press the line button of the person to whom you want t o speak. The other person is automatically put on hold.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Answering calls 25

On a M7100 telephone:

1. Press ƒ£‹. The first party is on hold.

2. Press ˙, if necessary, to switch parties.

You can re-establish the conference.

3. Press ƒ‹.

4. Take the held call off hold. This is not necessary for the M7100 telephone.

Removing yourself from a conference

ƒ‡‚

You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system.

Enter the Transfer feature code ƒ‡‚. When you remove yourself from a conference using the Transfer feature, and both

callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is be disconnected.

Displays

3 parties only

Conf. on hold

Conference busy

Line001 221 TRANSFER

Press held line

For other displays, see Common feature displays on page 125.

You are tryi ng to add a fourt h part y to y our confer ence call, or to joi n two conferences together. Release one call from the conference before adding another, or keep the two confer ences separate.

You have put a conference call on hold.

You have tried to make a conf erence call, but your system is already handling its maximu m numb er of conference calls.

You are on a conference wi th the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the line of the call on hold to bring that person into the conference.

TRANSFER

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

26 Answering calls

Listening to a call as a group

ƒ°‚¤

To allow people in your office to listen in on a call using Group Listening, press

ƒ°‚¤.

You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone receiver. Your telephone’s microphone is off, so the caller does not hear people in your office.

Canceling Group Listening

ƒ£°‚¤

Group Listening is canceled automatically when you hang up or when you press

ƒ£°‚¤.

Tip

Keep the receiver away from the speaker, or you may hear feedback. The higher the volume, the more the feedback. Press ® to prevent feedback when hanging up.

Using Handsfree/Mute

The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See Changing Handsfree for a telephone on page 28.

You must turn on Handsfree for a telephone to be able to use a headset.

Answering calls without lifting the receiver

1. Press the line button for the ringing call. (This step is not necessary if you have a prime line assigned to your telephone.)

2. Press ©. The telephone’s internal microphone and speaker are automatically turned on.

Handsfree is not available for a M7100 telephone.

Tip

Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice cle arly to your listener.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Making calls without lifting the receiver

Answering calls 27

1. Press

. (If you don’t have a prime line assigned to your telephone, press a line button.) The telephone’s internal microphone and speaker are automatically turned on.

2. Dial your call.

3. Speak normally.

Muting Handsfree

1. Press

to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call.

2. Press

to turn the microphone back on again and continue your handsfree call.

Changing a regular call to handsfree

1. Press

2. Hang up the receiver.

Changing a handsfree to a regular call

Lift the receiver.

Using Handsfree

The indicator next to

is solid when you have Handsfree turned on. It

flashes when you mute the microphone. Wait for your caller to finish speaking before you speak. The microphone and

speaker cannot both be on at once. Your caller’s voice may be cut off if you both speak at the same time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller’s speech.

To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone’s volume (press the left end of

√

while speaking) prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted to prevent feedback problems.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

28 Answering calls

Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise.

Tip

In open-concept environments, use the receive r when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

Changing Handsfree for a telephone

You can program the type of Handsfree used with each telephone or activate Handsfree Answerback.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

There are three ways to set Handsfree for an individual telephone:

Enterprise

Handsfree:None CHANGE

Handsfree:Auto CHANGE

Handsfree:Std CHANGE

For other displays, see Common feature displays on page 125.

Handsfree is not available to the telephone.

You can make or answer a call witho ut having to pick up the receiver or press ©. The telephone’ s interna l micropho ne and speaker turn on automatical ly when you press a line or intercom button to make or answer a call.

A standard ver sion of Handsfre e desc ribed Us ing

Handsfree/Mut e on page 26.

Both Auto and standard Handsfree allow you to use a headset with an Enterprise Edge telephone.

A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone.

Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver. It is always turned off for a M7100 telephone.

You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Enterprise

Turning Privacy on or off for a call

ƒ°‹

Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a

message appears on the Enterprise Edge display. You cannot join a call without this tone being heard.

Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the normal two. This means that you cannot split a conference set up using Privacy.

Answering calls 29

1. Press ƒ°‹.

2. Tell the other person to press the line button and join your conversation.

Only two Enterprise Edge telephones in addition to the external caller can take part in this kind of conference.

Making a call private

If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation.

Press ƒ°‹.

Checking call length using Call Duration Timer

ƒ‡‡

By pressing ƒ‡‡, you can see how long you spent on your last call, or how long you have been on your present call.

Displays

221 02:47

The display shows t he last call you made, or the current call, and the t otal elapsed time in minutes and seconds.

Line061 01:45

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

You parked your last call. The display shows the length of time t he call was p arked. You cannot s ee the length of time a c all was par ked unless t he call is active at your telephone or has just been released by your telephone.

30 Answering calls

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call.

Pick up the receiver again or press © within one second to be reconnected to your call.

Time

Press ƒ°‚‹ to display the current date and time while you are on a call.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the receiver and dial. The Enterprise Edge system supports three

methods of dialing. See Changing how you dial your calls on page 34.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime

line).

•Press © and dial (to talk without using the receiver). See Using

Handsfree/Mute on page 26.

•Press ©, press a line button, and dial (to talk without the receiver and if

the call is not on your prime line).

• Press a line button and dial (to talk without the receiver and if Automatic

Handsfree is assigned to your telephone).

• Use one of the features that make dialing easier. See Time savers for making

calls on page 37.

Displays

221 busy PRIORITY LATER

9__ QUIT BKSP

95551234 TRANSFER

Already joined

Calling 221 PRIORITY LATER

Can't ring again

Do not disturb PRIORITY LATER

Expensive route

The telephone you have called has no internal lines available. Press Message features or press PRIORITY to make a priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of √ the number is c omplete, sel ect a line or lift t he receiver.

This prompt remains on your display as long as you are on a call you ha ve dialed. To transf er the call, press

TRANSFER.

Your telephone is alread y connected to the telephone you are trying to cal l. Check your active line butto ns, and return to that call.

Wait for the telephone to be answered. If no one answers, pr ess or Message (page 61) feature, or press make a p ri o rity cal l .

You cannot use Ring Again on your current call. You can only use Ring Again wh ile you have a busy signal on an internal call or line pool request or while an internal call is ringing.

The telephone you are calling has Do Not Disturb turned on. Press Messages features, or press priority call.

You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you rel ease the cal l, i t goes t hrough on a more expensive route.

LATER to use the Ring Again or

BKSP. When

to use the Ring Again (page 36)

LATER

to use the Ring Again or

PRIORITY

to make a

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

32 Making calls

Hidden number

Line denied

Line061 TRANSFER

No last number

No line selected

Not in service

On another call LATER

Restricted call

The last number you dia led or the number you saved for Saved Number Redial was a speed dial number that displayed a nam e rather than the number. The number is dialed correctly, but you cannot see it.

You have attempted to use someone else’s private line.

Enter the digits of the number you want to dial.

You have not dialed an external telephone number since the last power interruption or system reset.

Either you have no prim e li ne or your prime line is busy. Select a li ne manually before dialing.

You have entered th e number of a telephone t hat is not in service.

The telephone you have called is on another call. Press features.

The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrict ions on certain calls.

to use the Ring Again or Message

LATER

Ring Again? YES NO EXIT

Select a line

Send message?

Press message. See Sending messa ges

Turning on Ring Again on page 36.

Either you have no prim e li ne, or the prime line is in use, or the line progr am m ed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again.

Press

to use Ring Again. Press

YES

to send a message. See Messages.

YES

YES NO

For other displays, see Common feature displays on page 125.

Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls. Each M7100 can be assigned two lines. You can press

˙ to switch between two calls, one active and one on hold.

NO to send a

on page 61 and

Line pools

A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Making calls 33

The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access any number of them.

A line pool access code is a number you dial to get a l ine pool. The access code can be up to four digits long. You can have several differ ent line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.

Your installer programs the line pool access codes and gives each telephone access to a line pool.

Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use.

Using a line pool to make a call

ƒﬂ›

1. Press ƒﬂ›.

2. Enter a line pool access code.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code.

Tip

If no lines are available in the line pool, you can use Ring Again at the busy tone. You are notifi ed when a line in the line pool becomes availab le. See Using Ring Again

on page 36.

Programming a memory button with a line pool feature code

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See Programming feature buttons on page 74 for more information.

If you program a button with an indi cator to access a line pool, when all t he lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

34 Making calls

Changing how you dial your calls

ƒ•°¤

1. Press ƒ•°¤.

2. Press £ or NEXT until the dialing mode you want appears.

3. Press ˙ or

to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a memory button.

Using Standard dial

Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or

©.

press You cannot use Standard dial on a M7100 telephone unless you pick up the receiver

first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

Using Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.

Automatic dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.

Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a l ine or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered.

Tip

If your telephone starts ringing while you are pre-dialing a number, you can stop the ringing by turning on Do Not Disturb ( not affect numbers you are ente ring.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

ƒ°ﬁ

). This does

When the internal number you have called is busy

Priority Cal l

ƒﬂ·

If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them. Use this feature for urgent calls only.

Tip

Priority calls cannot be made to Hunt Group DNs. For more informati on on Hunt Groups see Hunt Groups

Making a priority call

1. Press ƒﬂ·.

2. Wait for a connection, then speak.

on page 83.

Making calls 35

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see Stopping calls on page 87. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Displays

Call blocked

Please wait

Priority denied

You tried to place a priority call to another Enterprise Edge telephone. The person you called has blocked your call. Try to call later.

The party you are calling has eight seconds to decide whether to accept or rej ect your priority call.

The telephone you are calling has already received a priorit y call or is unable to receiv e priority calls.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

36 Making calls

You can make a priority call only while your telephone displays:

221 busy PRIORITY LATER

Calling 221 PRIORITY LATER

Do not disturb PRIORITY LATER

On another call PRIORITY LATER

Using Ring Again

ƒ¤

Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no ans wer. Ring Again can tell you when they h ang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

Tip

The Ring Again feature cannot be used whe n cal ling a Hunt Group DN. For more information on Hunt Groups see Hunt Groups

on page 83

Turning on Ring Again

ƒ¤

Press ƒ¤ before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

ƒ£¤

Press ƒ£¤ to cancel a Ring Again request. Displays

Can't ring again

Ring Again? YES NO EXIT

You cannot use Ring Again on your current call. You can only use Ring Again wh il e you have a busy signal on an internal call or line pool request, or while an internal call is ringing.

Press YES to use Ring Aga in. Pr ess NO if you prefer to send a message.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial buttons. If the power to your Enterprise Edge system is off for more than three days, autodial numbers (as well as some other system programming) may be lost f rom the memory.

Adding an autodial button

ƒ•⁄ or ƒ•¤

1. Press ƒ•⁄ to program an external number or ƒ•¤ for an

internal number.

2. Choose a button and then enter the number as if you were dialing it.

When programming Autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes (choose ∆ as th e line)

• host system signalling

Choosing a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press ∆ and enter a line pool access code.

If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.

For the M7100 telephone, an external autodialer can be programmed only by using a line and not a line pool.

Tip

If you do not include a line selection in an autodial number, the call uses your prime line (if you have one).

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38 Time savers for making calls

Using inter c om a s th e lin e for Autodial

If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers.

Displays

987___ QUIT BKSP OK

Autodial full

Button erased

Enter digits QUIT OK

Intercom #: ___ QUIT

Invalid number

Press a button QUIT

Program and HOLD

Continue to ente r di gits until the number is complete. Press

√ or ˙ or

The memory allott ed to autodial numbers in your Enterprise Edge system is full.

While progr amming exter nal Aut odi al, y ou eras ed the butt on by pressing ˙ or OK before entering any digits.

Enter the number you want to progr am (choosi ng t he line fir st if necessary ) exactly as if you were making a call .

Enter the internal telephone number you want to prog ram.

You are programming an internal autodial button and have entered a n umber th at is no t an int ernal nu mber on your syste m. Enter a valid internal number . If the number you are entering is a destination code, use external autodial .

Press the memory button you want to program.

Enter the number you want to program onto the button, then press

˙.

BKSP

to erase an incorrect digit. Press

when you are finished.

Program and OK QUIT OK

Programmed

For other displays, see Common feature displays on page 125.

Enter the number you want to program onto the button, then press

˙ or

selection in an autodial sequence by selecting the line before entering any di gits.

The number is stored on the button.

. You may include a line or line pool

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Time savers for making calls 39

Using Last Number Redial

ƒﬁ

Press ƒﬁ to redial the last external number you dialed. Last Number Redial records a maximum of 24 digits.

Tip

If you have a programmed Last Number Redial button, you can use Button Inquiry ( followed by (£) to check the last number befo re you dia l it.

ƒ•‚

), then press the Last Number Redial button

Preventing a telephone from using Last Number Redial

Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Displays

Hidden number

No last number

Using Speed Dial

Enterprise Edge provides two types of speed dialing: system and personal. System Speed Dial programming allows you to assign two-digit speed dial codes to the external numbers your co-workers call most frequently. Personal or User Speed Dial programming allows individuals to program their own speed dial numbers.

Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer can program system speed dial numbers to bypass dialing restrictions.

The last number you dia led was a speed dial number that displayed a nam e rather than the number. The number is dialed correctly, but you cannot see it.

You have not dialed an external telephone number since the last power interruption or system reset.

Tip

You can copy a number onto an autodial button using Last Number Redia l.

Speed dial numbers may include host system signaling codes.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

40 Time savers for making calls

Making a speed dial call

ƒ‚

1. Press ƒ‚ to quickly dial external telephone numbers that have been

programmed onto speed dial codes.

2. Enter the appropriate two-digit speed dial code.

Changing and adding System Speed Dials

System Speed Dial codes are numbered from 01 to 70. The installer assigns numbers to System Speed Dial codes for the entire system .

Tip

There is no difference bet ween using User Speed Dial and using System Speed Dial. They differ only in how you program them.

Adding or changing User Speed Dial

ƒ•›

To add or change a User Speed Dial number on your telephone:

1. Press ƒ•›.

2. Enter a two-digit code from 71 to 94 that you want to associate with a

telephone number.

3. To include a line selection for this number, press the line or intercom button.

To select a line pool, press a programmed line pool button, or press ∆ and enter a line pool access code. For the M7100 telephone, you can select only a line pool.

4. Enter the number you want to program.

5. Press ˙

OK.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Displays

01:9___ CANCL BKSP OK

Enter digits QUIT OK

Time savers for making calls 41

Continue enter ing the number you want to program. You can change the number by pressing

BKSP or

√. When you are finished , press ˙ or OK.

Enter the telephone number you want to program exactly as if you were diali ng it n ormally. W hen you are finished, press

˙ or OK.

Invalid code

No number stored

Program and HOLD

Program and OK QUIT OK

Select a line

Unknown number

For other displays, see Common feature displays on page 125.

You have entered a code outside the code range (01-70 for system, 71-94 for per sonal).

There is no number st ored on t he speed d ial co de you have dialed.

If you want to program a line or line pool selection for this speed dial num ber, select the line or line pool. Otherwise, ent er the telephone number exactly as if you were dialing it normally. When you are finished, press

˙.

If you want to program a line or line pool selection for this speed dial num ber, select the line or line pool. Otherwise, ent er the telephone number you want to program exactly as if you were dialing it normal ly. When you are finished, press

There is no line asso ciate d with the speed dial number you are tryin g to use. Select a free ext ern al line or l ine pool and enter the speed dial feature code again.

The system can not dial the number stored. Reprogr am the number.

OK.

Using Saved Number Redial

ƒﬂ‡

You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line.

Tip

You can copy a number onto an autodial button using Saved Number Redia l.

Saving a number

Press ƒﬂ‡ while you are on the call. Saved Number Redial records a maximum of 24 digits.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

42 Time savers for making calls

Dialing a saved number

Press ƒﬂ‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button

Inquiry (ƒ•‚) to check the last number before you dial it.

Preventing a telephone from using Saved Number Redial

Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Displays

Hidden number

No number saved

You have saved a speed dial number that displays a name rather than th e numb er. The number is dialed correctly, but you cannot see it.

You have tried to sav e the number of an incoming cal l. You can only save numbe rs t hat you have dialed yourself.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the

line. The call can be retrieved from any of these telephones. On the M7100 telephone, ˙ alternates between two lines; one active, one on

hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone.

Tip

Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set. For more information on Hunt Groups see Hunt Groups

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

on page 83.

Holding automatically

If your line has been prog rammed with full autohold, you can switch fr om one call to another and have your calls put on hold automatically.

Press the line button of the second caller. Your current caller is put on hold automatically.

Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press ˙.

2. Hang up the receiver.

3. Press the line button of the call. You may hear indications from the far end

that you are on hold (for example, tones or music).

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

44 Handling many calls at once

4. When the person returns, that is, you hear them through your telephone

speaker, simply lift the receiver to resume the conversation.

Tip

If Automatic Handsfree has been assigned to your telephone, you can use the Handsfree/Mute feature instead of Listen on Hold.

Holding a call exclusively

ƒ‡·

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press ƒ‡· or ƒ˙. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

On hold: LINENAM

Using Call Queuing

ƒ°‚⁄

If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing ƒ°‚⁄.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

You have place d one or mo re cal ls on h old. Th e name of the line that has been held the longest is displayed.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Transferring calls

Using the transfer feature

ƒ‡‚

Transfer allows you to direct a call to a telephone in your Enterprise Edge system, within the Enterprise Edge network, or external to Enterprise Edge.

Transferring a call

1. Press ƒ‡‚.

2. Call the person to whom you want to transfer the call.

3. If you want to talk to the person, wait for them to answer and speak to them

before proceeding.

4. When you are ready to complete the transfer, press ® or JOIN.

You cannot use Last Number Redial, Saved Number Redial, a speed dial code, Priority Call or Ring Again to dial the number for a transfer.

Depending on how a private network call is routed, it may not always be possible for the system to return a transferred call to you if the transferred call is not answered. When transferring a call to a private network destination, stay on the line until the person to whom you are transferring the call answers.

You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press ∆ and enter a line pool access code.

If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call.

Transferring external calls

If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered.

When transferring an external call to an external number, the external call you are trying to transfer must be an incoming call on a disconnect supervised line.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

46 Transferring calls

While on a conference call, you can remove yourself from the conference and connect the other two callers using the Transfer feature. However, if both of the other people are from outside the system, at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines.

Note: Transfer via Hold on DID lines is not supported. Once a call is answered the

line appearances on all other sets are free immediately to take other calls. This allows a greater number of calls to be received. Use the Call Park feature to transfer a call.

In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call.

Canceling a transfer

You can reconnect to the person you are trying to transfer at any time before the transfer is complete.

1. Press ƒ£‡‚ or CANCL.

2. If you are not reconnected to your original call, press ® and then press the

line key of the original call, which is now on hold.

Displays

221>222 CANCL RETRY JOIN

221 no reply CALLBACK

Do not disturb CANCL RETRY JOIN

Invalid number CANCL RETRY

Line061 hung up

You are talking to the person you want to transfer the call to. Pres s someone else. Press

The person to whom you tried to transfer a call did not answer. Press reconnect to the call. On the M7100 telephone, lift the receiver.

The person to whom you tried to transfer a cal l has Do Not Disturb act ive on their tel ephone. Press JOIN to transf er the call anyway. Press else. Press to the call (on the M7100 telephone, press

ƒ£‡‚).

You entered an invalid internal number. Press RETRY and enter the number agai n.

The external cal ler you were transferring hung up before the transfer was com plete.

if you decide to transf er the call to

RETRY

CANCL or the flashing line button to reconn ect

® or JOIN to transfer the call.

CALLBACK

or the flashing line button to

RETRY to transf er the call to someone

Line061>221 CANCL RETRY JOIN

Not in service CANCL RETRY

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Press Press you decide to tra nsfer the call to someone else.

The telephone to whi ch you are trying to transfer a call is out of service.

to transfer the call on li ne 061 to telephone 221.

JOIN

if, after t alking to the per son at extens ion 221,

RETRY

Transferring calls 47

Restricted call CANCL RETRY

Still in trnsfer CANCL RETRY

Transfer denied CANCL RETRY

Transfer to:2___ CANCL RETRY

For other displays, see Common feature displays on page 125.

You cannot transf er the call because of teleph one or l ine restrictions.

Complete the t ransfer i n progress be fore you acce ss a new feature, ans wer another alerting call or select an outgoing line.

Your transfer cannot be completed for one of these reasons:

All the resources needed to perform a transfer ar e in use. Try again later.

You have tried to transfer an external call to another external par ty. Som e restrictions apply.

You cannot transfer your conference call. Press

the person to whom you are tr ansferring the call is unavailabl e.

if you entered the wron g inter nal num ber or if

RETRY

Using Camp-on

ƒ°¤

You can transfer an external call to another telephone, even if all of its lines are busy.

1. Press ƒ°¤.

2. Dial the number of the telephone to which you want to camp the call.

Camped calls appear on a line button on the receiving telephone, if one is available. If there is no line button available, you receive a message on the display and hear Camp tones.

Each Enterprise Edge telephone can handle only one camped call at a time.

Displays

221 Camp max CALLBACK

221 DND CALLBACK

Camp denied

Camp to: CANCL

You tried to camp a call to a te lephone that already has a camped call. The cal l has come back to you. Press the

CALLBACK

On the M7100 telephone, just pick up the receiver. The person to whom you redir ected a call has Do Not

Disturb act ive on t he tel epho ne. The cal l has c ome bac k to you. Press the reconnect t o the cal l. On t he M71 00 t elepho ne, just pick up the receiver .

You have tri ed to c amp an in ternal ca ll. You c an o nly camp external calls.

Dial the number of the int ernal telephone to which the call is sent.

button or the lin e button to recon nect to the c all.

CALLBACK

button or the line but ton to

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

48 Transferring calls

Camped: 221 CALLBACK

Line061 hung up

Not in service CALLBACK

Release a call

For other displays, see Common feature displays on page 125.

The telephone to whi ch you camped a call did not answer the call. The c all has com e back to you. Press the line button to reconnect to the call. On the M7100 telephone, just pick up the receiver.

A call you camped has come back to you, but the caller hung up before you could reconnect.

The telephone to whi ch you have camped a call is out of service or is being used for programming. The call has come back to you. Press reconnect t o the cal l. On t he M71 00 t elepho ne, just pick up the receiver .

The line tha t the camped cal l is on i s in use or that line does not appear at your telephone. Release the line or rel ease an internal line.

Parking a call

ƒ‡›

You can suspend a call so that it can be retrieved from any telephone in your system.

1. Press ƒ‡›.

CALLBACK

or the line button to

2. Use the Page feature (ƒﬂ‚) or press PAGE to announce the retrieval

code displayed by your telephone.

Retrieving a parked call

1. Select an internal line. (On the M7100 telephone, pick up the receiver.)

2. Dial the Call Park retrieval code.

Using Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The Enterprise Edge system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an Enterprise Edge ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the other Call Park codes.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Transferring calls 49

Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone.

Tip

Answered Hunt Group calls are pa rked in the same manner as other calls. Fo r more information on Hunt Groups see Hunt Groups

on page 83.

Call Park can be disabled by your installer. Displays

Already parked

No call to park

Invalid number

No call on: 101

Park denied

Parked on: 402

PAGE EXIT

Parking full

For other displays, see Common feature displays on page 125.

The person you were tal king to has already parked your call. You cannot park the same call.

You have a tt em pted to use Call Park with no acti ve call on your telephone. If the call you want to park is on hold, reconnect to it before you park it.

You have entered an invalid retrieval code.

There was no call on the retrieval code you entered.

You have tried to park a conference call. Split the conference and park the cal ls separately. The person who retrieves the calls can reconnect the conference.

Record the code shown. Use Page (ƒﬂ‚) or press

PAGE to announce the call and its retrieval code.

All available retrieval codes are in use. Transfer the call or take a message in stead.

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50 Transferring calls

Using Callback

When you direct a call you have answered to another telephone, the system monitors the call t o make s ure it is answered . If no one answe rs the call within a s et length of time, the system directs it back to you.

Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or othe rwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Forwarding your calls

Forwarding your calls to another telephone

ƒ›

Press calls forwarded. You can forward your calls to an internal or external telephone. To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if your system requires you to dial 9 for external calls then you must enter 9 plus the dialing digits to forward your calls to an external number.

You can also use Line Redirection to forward calls outside the system. Line redirection takes precedence over Call Forward.

Canceling Call Forward

ƒ£›

Press

Using Call Forward at your telephone

and enter the number of the telephone to which you want your

When you use

ƒ›

, all calls go to the destination you select, regardless of

how Forward on busy and Forward no answer are programmed. To allow external destination programming you need to start a Unified Manager

session. Allow redirect must be set to Yes for each set. For mor e information about programming using the Unified Manager, see the

Operations Guide

Tip

If your Enterprise Edge set is a member of a Hunt Group, the Call Forward all calls sett ing is overridden by the Hunt Group routing for Hunt Group calls. For more information on Hunt Groups see Hunt Groups

Enterprise Edge Programming

on page 83.

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

If a call is forwarded, it does not ring but the line indicator flashes on your telephone. You can answer the call by pressing the button next to the flashing indicator.

Tip

If you are one of a group of people who regularly forwa r d their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.

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52 Forwarding your calls

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place. These features must be programmed by starting a Unified Manager session.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your Enterprise Edge system.

Tip

If the Enterprise Edge set is a mem b er of a Hunt Group, the Call Fo r w ard no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see Hunt

Groups on page 83.

Line Redirection takes precedence over Forward no answer. For more information about changing Forward no answer using the Unified

Manager, see the Enterprise Edge Programming Operations Guide.

Changing the delay before a call is forwarded

You can assign the number of times that the incoming call rings at your telephone before the call is forwarded. To estimate the delay time in seconds, multiply the number of rings by six.

For more information see the Enterprise Edge Programming Operations Guide.

Forward on busy

Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For more information about changing Forward on busy using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Line Redirection takes precedence over Forward on busy. Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming.

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Forwarding your calls 53

Telephones that have Forward on busy active can receive priority calls. If you are busy on a target line call, another call to that target line is redirected to the prime telephone for that target line.

Tip

If the Enterprise Edge set is a mem b er of a Hunt Group, the Call Fo r w ard on busy feature is overridden and the Hunt Group call continues to ring unti l the hunt time has expired. For more information on Hunt Groups see Hunt Groups on page 83.

DND on Busy

When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension.

When DND on Busy is turned on for the set, internal and private network callers hear a busy tone instead of ringing when you are on the telephone. External callers are transferred to the prime set used in your system. For more information about changing Do Not Disturb on Busy using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

If you use DND on Busy, the line indicator for an external incoming call flashes, but your telephone does not ring.

Forward on busy takes priority over DND on Busy. If an external call uses a target line, the call is processed according to the

programming of the target line. If the target line is busy, the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone.

Tip

If an Enterprise Edge set is a member of a Hunt Group and the set activates this feature, the set does not receive notification of incoming Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see Hunt Groups

on page 83.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls automatically

• use the internal number of your voice mail as the destination when you program

Forward no Answer and Forward on busy or

• make the ring delay greater than the delay used by your voice mail system, if

your voice messaging system or service automatically retrieves calls

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54 Forwarding your calls

Displays

Forward denied

Forward>221 CANCL

Not in service

For other displays, see Common feature displays on page 125.

There are several reasons why you may get this message. Fo r i nstance, you cannot forward your calls to a telephone tha t has been forwarded to your telephone.

Your calls are being forwarded to telephone 221.

Two or more telephones are linked in a forwarding chain, and one of them is out of service or is being used for programming.

Line Redirection

Line Redirection allows you to send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them.

Line Redirection takes precedence over the Call Forward feature. If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redir ection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destinat ion.

You cannot use the Line Redirection feature on either a M7100 telephone or a telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.

Turning on Line Redirection

ƒ°›

1. Press ƒ°›.

2. Select the outgoing line to be used for redirected calls.

3. Enter the number to which calls are redirected (the ways you can do this are

listed below).

4. Select the lines to be redirected.

Enter the telephone number to which you want to redirect calls, using one of the following methods:

• Press an external autodial button.

• Enter an external telephone number (using no more than 24 digits) then press

˙ or OK.

•Press ˙ or OK

if the line you have chosen as the outgoing line is a private

network line that does not require you to dial digits.

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Forwarding your calls 55

If you use ALL to redirect all your lines, it is impor tant that you wait until all the lines on your telephone light up before pressing ˙ or OK. If you press ˙ or

OK before all the lines light up, those lines not lit are not redirected.

Tip

The line chosen for redirecti ng ca lls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it.

The system does not check that the number you give for line redirection is a valid one. If you redirect to an inv alid number, redirection fails . Using an autodial butto n to enter the redirection number helps avoid this possibility. An autodial button use d for line redirection must be programmed to use a specific line.

Canceling Line Redirection

ƒ£°›

1. Press ƒ£°›.

2. Select the lines you no longer want to be redirected.

Allowing a telephone to redirect calls

You can turn a telephone’s ability to redirect calls on and off. You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Turning the redi rec t ring for a telephone on or off

You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Tip

If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the lin e redirection.

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56 Forwarding your calls

Displays while redirecting lines

Intercom

Line Redirection QUIT ADD REMOVE

No line to use

Outgoing line

Pool code: ___ QUIT

Redir by 221 OVERRIDE

Redirect denied

Select line out QUIT

You selected the intercom button as the facility on which to place the call . Enter a line pool code or a destination code.

Press • or ADD to begin redirection. Press £ or

REMOVE to cancel a previous redirecti on.

You have one extern al li ne on you r tel epho ne, but you need a second line t o perform line redir ection. Redirect your external line using a line poo l as the outgoing line.

You are attempti ng to redirect a line and the line you have chosen is t he outgoi ng li ne you ha ve s electe d as a destinat ion. Yo u cannot redirect a lin e to it self. Select another lin e.

Enter a valid line pool access code.

You have attempted to redirect a line, but someone else has already redirected that line. Press • or

OVERRIDE to override the previous redirection and

redirect the line as you want. You can redirect calls only on individual lines.

Select the line that is used to redirect calls out of the system.

Select line(s) QUIT ALL

Select line(s)

ALL OK

Unequipped line

Press the lines to be redirected. To undo a line selection , press it again. Press lines.

Continue to pres s the l ines to be redirected. Press

The line you are attempting to redirect cannot be redirect ed because the hardware does not support redirection.

OK when you are finished.

ALL to redirect all your

Displays while canceling redirection

Select line(s) QUIT ALL

Select line(s)

ALL OK

For other displays, see Common feature displays on page 125.

Press the lines t hat are no longer to be redir ected. The lines light up as you press them. Once you cancel redirect ion for a line you cannot restore it by pressing the line again. Press your line s. When you ar e fini shed, press ˙

ALL to cancel redirection for all

OK.

Continue to pres s the l ines that are no longer to be redirected. Press finished.

OK when you are

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Forwarding your calls 57

How Line Redirection is different from Call Forward

Call Forward forwards all calls that arrive at a particular telephone to an inter nal or external telephone. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system. Line Redirection takes precedence over Call Forward.

Using Line Redirection

You redirect lines at a telephone, but once redirected, the lines are redirected for the entire system.

You can redirect only lines that appear at line buttons on your telephone. You can answer the telephone if it rings while you are in the middle of

programming Line Redirection, but none of the Enterprise Edge call handling features are available until the feature times out. If you need to use an Enterprise Edge feature to process the call, quit Line Redirection programming by pressing

. Do not press

or you disconnect the call you are trying to process.

While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone.

Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, you end up paying charges.

In certain situations, callers may experience lower volume levels when you redirect calls to an external location.

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58 Forwarding your calls

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Communicating in the office

Paging

ƒﬂ‚

Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available.

Making a page announcement

1. Press ƒﬂ‚.

2. Choose a page type. Page types are:

⁄ through the telephone speakers (internal page) ¤ through an external speaker (external page) ‹ both internal and external (combined page)

3. If necessary, choose a zone.

4. Make your announcement.

5. Press ®.

Tip

Instead of entering the Page feature code followed by the page type, you can enter the following shortc ut codes.

Page zone 0 is all zones.

Internal ƒﬂ⁄ and zone (0 to 6) External ƒﬂ¤ (code 2 has no zones) Combined ƒﬂ‹ and zone (0 to 6)

Activatin g and deac tivat in g th e abil ity to pa g e

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

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60 Communicating in the office

Creating page zones

Each telephone can be assigned to one of six zones for receiving pages.

Tip

Hunt Group DNs cannot be included in a page zone. For more information on Hunt Groups see Hunt Groups

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes).

A zone is any set of Enterprise Edge telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is

50. Your installer programs whether a tone sounds before a page begins, and the

maximum number of seconds a page can last before it is automatically turned off.

on page 83.

Tip

Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones.

Displays

Enter zone:___ ALL

Invalid zone

Page choice: SETS SPKR BOTH

Page timeout

Paging ALL

Enter the desired page zone number (0- 6) or press ALL.

You have entered a page zone code that is not between 0 and 6.

Select the type of page you want. See the list in Making a page

announcement on page 59.

The time allotted for paging has expired.

You are making a page. The displ ay shows t he pa ge zone you have chosen. Press ƒ or ® when you are finished.

Paging busy

For other displays, see Common feature displays on page 125.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

A page is alrea dy being made in the pag e zone y ou have request ed.

Tip

You can make an announcement to one pers on by placing a voice call to thei r telephone.

Using Page with external paging equipment

When you make a page that uses external paging equipment (external page or combined page), the Long Tones feature is automatically activated for the external paging system only. This allows you to control optional equipment with the Long Tones feature.

Sending messages

The Messages feature allows you to leave a message on the display of another Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge Analog Station Module (ASM). The Messages feature indicates if you have any messages waiting.

Communicating in the office 61

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages (if you subscribe to Enterprise Edge Voice Messaging service with visual message waiting indication).

Sending a message

ƒ⁄

You can leave a message on the display of another telephone in your Enterprise Edge system.

You can send up to four messages to different telephones, including your message center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you can send up to 30 messages.

Only the designated direct-dial telephone for an analog telephone connected to an Enterprise Edge ASM can send messages to analog telephones by pressing

ƒ⁄. Depending on the programming setup, the analog telephone provides

either a Stuttered Dial Tone or a Message Waiting Lamp to inform the user of messages pending.

If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message.

For analog telephones connected to an Enterprise Edge ASM, the message waiting indicator remains on until the user invokes ˚£ﬂﬁ. If the analog telephone has the Message Reply Enhancement feature set to Yes, the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered.

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62 Communicating in the office

For more information on the Message Reply Enhancement feature, see the Enterprise Edge Programming Operations Guide.

1. Press ƒ⁄.

2. On a telephone with a two-line display, press

on a telephone with a one-line display.)

3. Enter the internal number of the person to whom you want to send the

message. The person’s display reads Message for you.

4. On analog telephones connected to an ASM, the message waiting indicator is

activated.

Canceling a message you have sent

1. Press ƒ£⁄. The display reads

2. Enter the internal number of the person to whom you sent the message.

Viewing your messages

ƒﬂﬁ

You can receive up to four messages from different telephones, including your message center. A single message from your message center may pertain to several messages.

ADD. (This step is not necessary

Cancel for:

On a telephone with a one-line display

1. Press ƒﬂﬁ. The display shows the first message.

2. Press • or £ to move through your messages.

On a telephone with a two-line display

1. Press

2. Press

MSG

. The display shows the first message you received.

to move through your messages.

Replying to a message

You can call the person (or your message center) who sent a message while you are viewing the message.

On a telephone with a one-line display

•Press ‚. On a telephone with a two-line display

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Communicating in the office 63

•Press

CALL

If you want to call your message center using a line other than the programmed line, exit your message list and dial the message center telephone number using normal dialing methods.

Replying to a message using an analog telephone connected to an ASM

On an analog telephone connected to an ASM

•Press ˚•ﬂﬁ. The system automatically retrieves and connects the

user to the oldest message sender. (The message can originate from either the designated direct-dial telephone or the internal voice mail system.)

If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered.

For analog telephones connected to an ASM, using the Message Waiting Reply feature (˚•ﬂﬁ), retrieves only internal messages sent to the user.

Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature (˚•ﬂﬁ). For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically.

Tip

If Enterprise Edge Voice Messaging is not installed, only the designated direct-dial tele phone can send messages to an analog telephone connected to an ASM using ƒ⁄. The analog telephone can in turn invoke a single digit access code to reach the designated direct-dial telephone and retrieve messa ges.

If the designated direct-dial telephone of an analog telephone connected to an ASM is changed, messages sent by the previous designated direct-dial telephone are kept in the incoming message list of the analog telephone until they are retrieved.

Removing items from your message list

You can erase a message while you are viewing it in your message list. If the message is from your message center, this only erases the message notification at your telephone. You need to erase the message at your message center. Refer to your message center documentation.

On a telephone with a one-line display

•Press ˙. On a telephone with a two-line display

•Press

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ERASE

64 Communicating in the office

Removing items from your message list using an analog telephone connected to an ASM

To remove both internal and external messages on an analog telephone connected to an ASM

•Press

˚£ﬂﬁ

to invoke the Cancel Message Waiting feature.

On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.

Viewing messages you have sent

ƒ⁄

On a telephone with a two-line display, you can view the messages you have sent.

1. Press

2. Press

3. Press

ƒ⁄

SHOW

to display your first sent message.

to move through your sent messages.

Displays

Cancel denied

Cleared>LINENAM NEXT

You have entered an invalid number when attempting to cancel a message.

You have cleared an external message from your me ssage waiting list. The message itself exists in your message cent er until you erase it there.

In use: 221

L061:LINENAMVMsg NEXT CALL CLEAR

Message denied

Message list SHOW ADD EXIT

Message to:

Messages & Calls MSG CALLS

You are trying to call from your message waiting list. The line that you are tryi ng to use is being used by the ident ified Ent er prise Edg e user.

You are viewing your message list. The display shows the num ber and name of the line tha t was used for your message.

You have tried to sen d a message to an invalid int ernal number or to a telephone that is out of service.

SHOW

appears only if you have outstanding messages. Pres s to review messages you have sent. Press message.

Enter the internal number of the tel ephone to whi ch you want to s end a message.

You have one or more messages and one or more new Call Logs. Press ƒ°‚ﬂ to change the first line of the di splay to the current time and date.

ADD

to send a new

SHOW

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Communicating in the office 65

No button free

No number stored

Start of list NEXT

Their list full

Your list full

For other displays, see Common feature displays on page 125.

You have no line butt on fr ee with which to reply to a message.

There has been no number programmed for the message center . Contact your voice messaging service provider.

You are at the beginning of your list of messages. Press NEXT to move through you r m essages.

You are tryi ng to send a message to a user whose mess age wait ing list is full.

You have tried to sen d a mess age but your telephone’s list of sent messages is full. Cancel one of the messages you have sent, if possible, or wait until you have received a reply to one of those messages.

Using Voice Call

ƒﬂﬂ

You can make an announcement or begin a conversation through the speaker of another telephone in the system.

Tip

Hunt Groups cannot accept voice calls. Answer button s ha ve no ap pearances for voice calls, and the set does not ring for voice calls. For more information on Hunt Groups see Hunt Groups Answer buttons see Answer buttons

on page 83. For more information on

on page 22.

Making a Voice Call

Press ƒﬂﬂ.

Muting Voice Call tones

When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press © .

Answering a Voice Call witho ut to uc hing y ou r telep hone

If Handsfree Answerback is assigned to your telephone, you can respond to a voice call without touching the telephone. Handsfree Answerback is not available to the M7100 telephone.

When someone makes a voice call to you, simply start talking. Your telephone’s microphone picks up your voice. Once you have answered a voice call, you can pu t it on hold, transfer it, or otherwise treat it as a normal call.

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66 Communicating in the office

Preventing Voice Calls to your telephone using Voice Call Deny

ƒ°°

Press

. Voice calls ring like regular internal calls. Your other calls

proceed normally.

Canceling Voice Call Deny

ƒ£°°

Press

Displays.

Dial voice call

Microphone muted

No voice call

Voice call

Dial the internal number or press the internal autodial button of the person to whom you want to speak.

Your handsfree microphone is muted. Press © or pickup your receiver to respond to the voice call.

The telephone receiving the call cannot accept voi ce calls for one of the following reasons: it is active or ringing with another call; Cal l Forward is turned on; Do Not Dist urb is t urned on; Voice Cal l Deny is tur ned on; it is not an Enter prise Edge t elepho ne. Your cal l pro ceeds aut omat icall y as a regular ringing call.

The line is open for you to speak.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Tracking your incoming calls

Using Call Log

Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID).

Call Log creates a record of incoming external calls. For each call the log can contain:

• sequence number in the Call Log

• name and number of the caller

• indication if the call was long distance

• indication if the call was answered (and identity of who answered it)

• time and date of the call

• number of repeated calls from the same source

• name of the line on which the call came Call Log can help you to

• keep track of abandoned or unanswered calls

• track patterns for your callers (for example volume of calls and geographical location of calls)

• record caller information quickly and accurately

• build a personal telephone directory from log items

The long distance indicator and the caller’s name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the caller’s local telephone company.

To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer programs each telephone with an appropriate number of spaces.

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68 Tracking your incoming calls

Call Log options

ƒ•°›

You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging.

1. Press ƒ•°›. The display shows the current option.

2. Press £

3. Press ˙ or

NEXT to change the option.

OK to select the display option.

Logging a call manually

ƒ°⁄‹

If your calls are not automatically logged, you can manually log call information when you are connected to an external call. Storing information for your current call can be helpful in many situations. For example, you may want to

• record a caller’s information without using paper and pencil

• record only selected calls that you choose, as opposed to using Call Log automatically

• quickly record caller information before a caller hangs up

Press ƒ°⁄‹ to log an external call manually.

Deleting old log items

ƒ°⁄ﬁ

Your log has a set number of items that it can hold. When it becomes full, new calls cannot be logged. When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged.

Press ƒ°⁄ﬁ to enable autobumping. Press ƒ£°⁄ﬁ to disable autobumping.

Viewing your Call Log

ƒ°⁄¤

To view your log:

1. Press ƒ°⁄¤. The display shows the number or previously read items (old) and the number of new, unread items (new) in the log.

2. Press •

3. Press ‚ or

OLD to view old items; press £

RESUME to display the last item you viewed, the last time you

NEW to view new items.

viewed your Call Log.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Tracking your incoming calls 69

Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company.

Viewing a Call Log item

Press √ or MORE to view the information for a call log item.

Erasing log items

You should routinely erase log items that you’ve read, to make space for new items in your log.

1. Display the item you want to erase.

2. Press ˙

ERASE.

3. Press ® to exit.

If you accidentally erase an item, you can retrieve it.

1. Press ˙

UNDO immediately after accidentally erasing an item.

2. Press ® to exit.

Making a call using Call Log

You may find it helpful to place calls from within your Call Log. The number stored for each call may vary depending on the type of call. For example, if the call was placed from a Centrex or PBX system, the first few numbers may need to be trimmed before you can make the call. If the number you want to call is long distance, or if you want to use a line pool, you may need to add numbers.

To place a call:

1. Display the log item for the call you want to place.

2. Display the associated telephone number.

3. Press √

TRIM, once for every digit that you want to remove.

4. Dial any extra digits required.

5. Press an external line or line pool button.

6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed.

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70 Tracking your incoming calls

Creating a password to your Call Log

ƒ•°ﬁ

To access your Call Log through a password:

1. Press ƒ•°ﬁ. The displays reads New passwrd:.

2. Enter your four-digit password. The display reads Repeat New:.

3. Re-enter your four-digit password. The display reads

Password changed, which

confirms that your password has been assigned.

To enter Call Log using your password:

1. Press ƒ°⁄¤ to enter Call Log. If you have programmed a password, the display reads

Password:.

2. Enter your four-digit password.

If you forget your Call Log password, it can be deleted in programming from the Unified Manager. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Changing your Call Log password

ƒ•°ﬁ

1. Press ƒ•°ﬁ. The display reads Old passwrd:.

2. Enter your old password. The display reads New passwrd:.

3. Enter your new four-digit password. The display reads

Repeat New:.

4. Re-enter your password. The display reads Password changed, which confirms that your password has been changed.

Deleting an assigned pass word

ƒ•°ﬁ

1. Press ƒ•°ﬁ. The display reads

Old passwrd:.

2. Enter your old password. The display reads New passwrd:.

3. Press ˙

OK. The display reads No pswd assigned, which confirms that

your password has been deleted.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Tracking your incoming calls 71

Programming a telephone to log calls automatically

Your installer can program each telephone to automatically log calls coming in on a line.

Displays

1:Unknown name

1:Unknown number

12:KATE SMITH NEXT ERASE MORE

12¯KATE SMITH NEXT ERASE MORE

12§KATE SMITH NEXT ERASE MORE

49/1234567890123 NEXT ERASE MORE

Call(s) bumped

Hold or release

The caller's name is unavailable.

The caller’s number is unavailable.

_ indicates a new item.

¯ indi cates that the call was answere d.

§ indi cates a long distance call.

/ indicates th at the s tored num ber has b een shor tened

to its final 11 di git s. Press display addi ti onal information about t he call.

One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log.

Hold or release your active call before entering Call Log.

√ or MORE to

In use: SETNAME

Jan 4 9:00a 3X NEXT ERASE MORE

Line061 ¯227 NEXT ERASE MORE

Line061 ¯Logit NEXT ERASE MORE

Line061 NEXT ERASE MORE

Messages & Calls MSG CALLS

The external l ine is in use.

The repeat call counter, shown along with time and date, indi cates the number of call s you have received from the same caller.

This call was answered at another telephone (227).

This call was logged m anually.

This call was not answered.

There are one or more items in your message waiting list, and there are one or more new items in your Call Log. Press line of the displ ay to the current time and date.

ƒ°‚ﬂ to change the first

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72 Tracking your incoming calls

New calls begin

No info to log

No log assigned

No resume item

For other displays, see Common feature displays on page 125.

You have viewed your las t old log item and now view your new log items.

No informati on is av ailable for the call.

No log space has been assigned to the telephone.

The resume item has been removed because of Autobumping, repeat call update, or log real location while you are looking at the Call Log.

Using voice mail

If you subscribe to Enterprise Edge Voice Messaging, you can access that service through your Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Customizing your telephone

Finding out what a button does using Button Inquiry

ƒ•‚

You can check the function of any line, intercom, or programmed button on your Enterprise Edge telephone by pressing ƒ•‚. On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button.

Displays

061 <LINENAME>

SHOW OK

123456789012345... VIEW‚ OK

221 <SETNAME> NEXT VIEW‚

SHOW OK

Press a button EXIT

For other displays, see Common feature displays on page 125.

The display shows the number and name of the line. Press SHOW to view the redirec tion status of the line.

Press that is too long to fit on the display. Press ˙ or

The display shows the directory number of the telephone, and the assigned name. Press the first lin e assigned to ring at the intercom button.

The name of the feature assigned to a button is displayed when you press the button. Press

SHOW

Press the but ton yo u want to ch eck. Press ƒ or EXIT

or press

when you are done.

for additional information.

when you are finished .

VIEW‚

·VIEW

o view a number

NEXT to see

£ or

Making the display darker or lighter using Contrast adjustment

ƒ•‡

1. Press ƒ•‡.

2. Press a number on the dial pad to choose the contrast level you prefer.

3. Press ˙ to save your setting.

On a two-line telephone, you can use the UP and DOWN display buttons to adjust the contrast. The number of contrast levels available varies from one telephone model to another.

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74 Customizing your telephone

Changing the language on the display

You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English.

If you program ƒ•ﬁ‚⁄ on to a memory button, you can press that button until the language you want appears on the display. You cannot program

ƒ•ﬁ‚¤ or ƒ•ﬁ‚‹ onto a memory button.

English

Press ƒ•ﬁ‚⁄.

French

Press ƒ•ﬁ‚¤.

Spanish

Press ƒ•ﬁ‚‹.

Programming a feature code onto a memory button

You can program a feature code onto a memory button. In some cases, pressing the button a second time cancels the feature.

Programming feature buttons

ƒ•‹

Any memory button not programmed as an external or internal line, target line, Answer button, or Handsfree/Mute button, is available for features.

1. Press ƒ•‹.

2. Press the memory button you want to program with a feature.

3. Enter the appropriate feature code you want to assign onto the button.

The following feature codes cannot be programmed onto a memory button: Long Tones and any code beginning with • except ƒ•ﬁ‚⁄ (Language Choice) and ƒ•‡ (Contrast Adjustment).

Tip

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Erasing a featur e bu tton

1. Press ƒ•⁄.

2. Press the feature button.

3. Press ˙ or OK to erase the button.

Displays

Customizing your telephone 75

SHOW OK

Enter code:

F__ QUIT CLEAR

Feature code: QUIT

Feature moved

Press a button EXIT

Program and HOLD

Program and OK QUIT OK

The name of the feature assigned to a button is displayed when you press the button. when there i s more i nformat ion availabl e. Press

SHOW

for additional i nformation.

If you are checking a speed dial button, enter the two-digit speed dial code that you want to check.

Enter the feature code, or press ® or programming or entered. The syst em accepts the entry as soon as you enter a valid feature code.

Press ƒ and enter the f eature code yo u want to assign to t he button. You cannot enter inva lid codes.

You have programmed a button with a feature that was already pr ogrammed onto an oth er butt on. The fe ature has moved to the button you just programmed. Its original button is now blank.

Press the but ton yo u want to ch eck. Press ƒ

EXIT

Enter the number you want to program and press

when you are finished.

CLEAR

to clear t he number s you have

SHOW

appears

QUIT

£ or

to quit

˙. To erase the button, just press ˙.

Enter the number you want to program and press OK. To erase the button, just press

For other displays, see Common feature displays on page 125.

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76 Customizing your telephone

Applying button cap labels

Before you apply button labels, activate the Button Inquiry feature (ƒ•‚) to verify the button functions, and to avoid activating features as you put the labels onto the buttons. For more information r efer to Finding out what a button does using

Button Inquiry on page 73.

Tip

Keep the extra labels and button caps with each Enterprise Edge telephone.

Types of but t on caps

• Unlabeled, clea r butt o n caps with appropriate green or grey paper for typing in line numbers, telephone numbers, and features

• Pre-printed, colore d button caps in green or grey

Some examples of pre-printed button caps

Green caps Grey caps

¬ µ

Tip

To make identification of line types easier, us e preprinted green button cap s for lines that support incoming and outgoing calls. Use cle ar button caps for target lines that are incoming only.

Identifying the telephones

1. Write the individual telephone numbers on the labels and attach them to the appropriate Enterprise Edge telephones.

2. Write the telephone number and the internal number on the appropriate

receiver card for each type and color of telephone that is to be installed.

3. Cover the receiver card underneath the receiver of each telephone with the plastic lens.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Enterprise Edge default button assignments

During Startup, the Enterprise Edge installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on Enterprise Edge telephones, and vary with the template and the telephone. The default features are listed in the following tables in this chapter.

Tips

Enterprise Edge telephones are shipped from the fac tory with the button caps in place for the PBX template.

Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments.

Rules of default button assignment

Line and Intercom buttons are assigned by default templates and can be changed in programming. Handsfree/Mute and answer buttons are not assigned by default. If these features are defined, however, they are automatical ly assigned to specific buttons, as described on this and the following page. None of these buttons can be assigned to M7100 telephones.

Customizing your telephone 77

The Handsfree/Mute feature appears on the bottom right-hand button, moving the Intercom button(s) up one position.

Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right-hand position on your telephone.

Each telephone can have up to four answer buttons. They appear above Intercom buttons in the right column and continue up from the bottom in the left column, replacing the features on those buttons.

External line buttons appear in ascending line order, starting at the top button in the left column (the top button on the M7208 telephone). If more than five external lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute, Intercom, or answer buttons.

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78 Customizing your telephone

M7310 and M7208 telephone button de faults

The default button assignments for the M7310 and M7208 telephones depend on the template applied. The exception is the default numbering for the dual memory buttons. Refer to Understanding the telephone buttons

Dual memory buttons example

∫

Set 233

∫

Set 221

∫

Set 234

∫

Set 222

∫

Set 235

∫

Set 223

∫

Set 236

∫

Set 224

…

∫

Set 227

…

∫

Set 228

…

∫

Set 229

…

∫

Set 230

This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank.

on page 12.

M7310 template button assignments

PBX DID

∂ ¬

† †

∞ ∞

œ œ

π π

ç ç

µ µ

≈ ≈

∆ ∆

M7208 template button assignments

PBX DID

œ ¬

† †

µ µ

π π

ç ç

ß ß

∆ ∆

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Customizing your telephone 79

M7324 telephone button defaults

The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons

PBX DID

∫ ∞ ç ∫ ∞ ç

∫ ß † ∫ ß †

∫ µ ∂ ∫ µ ∂

∫

∫ ∫ ≈ ∫ † ≈

∫ ∫ π ∫ ¬ π

∫ ∫ ∆ ∫ ∫ ∆

∫Saved No.

œ ∫

∫Saved No.

on page 12.

M7100 telephone button defaults

For all templates, the one programmable button on the M7100 telephone is

Moving line buttons

ƒ•°⁄

You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you.

You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.

1. Press

2. Press the line button you want to move.

3. Press the button to which you want to move the line.

4. Press

ƒ•°⁄

Tip

The default Page button activates the External Page option (ƒﬂ¤).

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80 Customizing your telephone

Displays

Exchanged

Invalid location

Move line from: QUIT

Move line to: QUIT

Press a line

The two buttons you sel ected have exchanged position.

You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, Handsfree/Mute button, or an answer butto n.

Press the butto n of the line you want to move. Press

lines.

Press the button you want to move the line to. Neither of the buttons is erased. The lines, or the line and feature, sim ply switch places.

The button you are trying to move is not a line button. If you are trying to switch a line and a feature, move the line to the feature button and not t he feature button to the line.

Changing the type of ring

ƒ•ﬂ

You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office.

QUIT when you have finished moving

1. Press

ƒ•ﬂ

2. Press ⁄, ¤, ‹, ›, or

3. Repeat until you hear the ring you prefer, then press

Adjusting the Ring volume

ƒ•°‚

1. Press ƒ•°‚. The telephone rings.

2. Press √ to adjust the volume; left end for lower and right end for higher.

NEXT. You hear the selected ring for two seconds.

˙ or OK.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Hiding the message or calls indication

ƒ°‚ﬂ

The display that shows you have messages or calls can be replaced with the current time and date. You can retrieve your message and call information by using the display buttons that appear on the second line of the display.

If you are using a telephone with a single-line display, the message or call indication is hidden.

1. Press ƒ°‚ﬂ. The current time and date appears on the top line of the display.

2. Press MSG or ƒﬂﬁ to see your messages, or press CALLS or

ƒ°⁄¤ to see your calls.

Restoring the messages and calls indication

Press ƒ£°‚ﬂ.

Customizing your telephone 81

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82 Customizing your telephone

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Hunt Groups

The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group.

Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries. Some typical uses of Hunt Groups are:

• a sales department answering questions on product prices or availability

• a support department answering questions concerning the operation of a product

• an emergency department answering calls for help.

Hunt Groups can be used to route calls to a support service such as a Help Line for a software company. Specialists dealing with Product A can be in one group, and specialists dealing with Product B can be in another group. Incoming calls hunt for the next available set in the group. If no set is available, the call can be placed in a queue or routed to an overflow set.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Programming changes can be made to the following Hunt Group settings:

• members of a group and member position in a group

• what lines are assigned to a group

• how incoming calls are distributed

• how long the system looks for available members

• where a call goes if all members are busy

Features affected by Hunt Groups include:

• Call Forward All Calls

• Call Forward No Answer

• Call Forward on Busy

• Group Pickup

• Transfer via Hold

• Priority Call

• Line Redirection

• Page Zones

• Voice Call

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84 Hunt Groups

Members of the group

Members of the group can be any Enterprise Edge set, or portable. An Enterprise Edge set can be in more than one Hunt Group but is considered a member in each Hunt Group, increasing the total number of members in the system.

There can be only one appearance of the same Hunt Group on a set. Hunt Group DNs cannot be members of other Hunt Groups. A DN can be associated with a member of a Hunt Group and is called a member DN.

Distribution mode

There are three modes of call distribution:

• Broadcast—rings each set in the group simultaneously. Calls are handled one at a time; other calls are queued. As soon as a call is picked up, the call next in the queue is presented to the Hunt Group without having to wait for queue time-out.

• In Broadcast mode, a single incoming call rings simultaneously at all the sets in a group. This way, all receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A familiar example is a fund-raising campaign where a group of operators are waiting to take each call as it comes in.

• Linear—starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found. Simultaneous calls can be presented. Distribution is order based.

• In Linear mode, you can program your top salesperson to be the first member of the group to receive incoming calls.

• Rotary—the call starts at the set after the one which answered the last call. Distribution is complete when the next free set has been found. Simultaneous calls can be presented. Distribution is order based.

• In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion.

If a Hunt Group has available members but nobody answers the call, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occurs. In the latter case, the ca ll is routed to the overflow position. Once a call goes to the overflow position it is no longer a Hunt Group call.

For information about Hunt Groups and software packaging, see the Enterprise Edge Programming Operations Guide.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Telephone features

Installing Enterprise Edge telephones

If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide.

Installing an Enterprise Edge telephone

Connect to

jack wired from

distribution block

Connect to

receiver

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86 Tele phone features

Mounting an Enterprise Edge telephone on the wall

Naming a telephone or a line

You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters. You cannot use the # and * symbols.

Moving telephones

If automatic telephone relocation i s enabled in programming by your installer, you can move your telephone from one Enterprise Edge jack to another without losing any of its custom programming.

Telephone features 87

Tip

You can give the same name to two or more telep hones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name.

If automatic telephone relocation is turned on, the name and internal number of a telephone are sav ed if the telephone is moved within your system.

You may be required by law to report any telephone moves to your local telecommunicati ons carrier or 911 service provider. For further details , consult your local ca rrier, your local 911 service provider, and/or your local telecommunicati ons service provider.

Stopping calls from ringing at your telephone using Do Not Disturb (DND)

ƒ°ﬁ

Stopping calls

Press ƒ°ﬁ to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive a

call, but the call does not ring.

Refusing to answer a call

While you are on a call, you can refuse to answer a second call (including a priority call).

Press ƒ°ﬁ while your telephone is ringing.

Canceling Do Not Disturb

ƒ£°ﬁ

Press ƒ£°ﬁ.

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88 Tele phone features

Displays

Allow calls

Your telephone r eceives calls normally.

Using Do Not Disturb

Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.)

Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls.

Tip

Enterprise Edge sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature. Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group. For more information on Hunt Groups see Hunt Groups

Using Background Music

on page 83.

ƒ°ﬂ

Listen to music through your telephone speaker by pressing ƒ°ﬂ. Your installer makes this feature available to all telephones in programming. You

need to supply a music source, such as a radio, and have it attached to your Enterprise Edge system.

In accordance with U.S. copyright law, a licen se may be required from the American Society of Composers, Authors and Publishers or a similar organization if radio or TV broadcasts are tran smitted through the Background Musi c fea ture of this telecommunication system. Northern Telecom Inc. hereby disclaims any liability arising out of the failure to obtain such a lice nse.

Turning Background Music off

The music stops automatically if you make or answer a call or if you press

ƒ£°ﬂ.

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

ISDN PRI

Integrated Services Digital Network (ISDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.

Using ISDN Primary Rate Interface (PRI) allows for faster transmission speeds and the addition of a variety of powerful business applications, including remote LAN access, videoconferencing, file transfer, and Internet access.

Your installer configures your ISDN services and terminal equipment.

Benefits

PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing (DID), Direct Outward Dialing (DOD) and data transfer.

With PRI there is greater flexibility because B channels can be dynamically reconfigured to accommodate changes in traffic with the Call by Call feature. For more information see Call by Call service selection for PRI on page 91.

PRI offers fast information access because channel usage is optimized to allow you the full benefit of available bandwidth and real-time connectivity.

PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Enterprise Edge set has been configured. Outgoing calls are made from the intercom buttons.

PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless sets.

ISDN PRI features

Selected ISDN network features can be used from an Enterprise Edge telephone. Your central office switch (ISDN network) determines which features are available to you.

Network Name Display for PRI

Your Enterprise Edge system displays the name of an incoming call when it is available from the service provider. Name information can be displayed on an Enterprise Edge set. If the Calling Party Name has the status of “private” it may be displayed as “Private name”. If the Calling Party Name is unavailable it may be displayed as “Unknown name”.

Your Enterprise Edge system displays the name of the called party on an outgoing call, when it is provided by your service provider.

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Your Enterprise Edge system sends the Business Name concatenat ed wit h the set name on an outgoing call but only after the Business Name has been programmed.

The available features include:

• Receiving Connected Name

• Receiving Calling Name

• Receiving Redirected Name

• Sending Connected Name

• Sending Calling Party Name

Consult your customer service representative to determine which of these features is compatible with your service provider.

Name and number blocking for PRI

When activated, ƒ°⁄· allows you to block the outgoing name and/or number on a per-call basis. Name and number blocking can be used with an Enterprise Edge set.

Consult your customer service representative to determine whether or not this feature is compatible with your provider.

Emergency 911 Dialing

Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

If transmission of internal extension numbers is not required or desired, then it is recommended that you maintain a site map or location directory that allows emergency personnel to rapidly locate an Enterprise Edge set given its DID number. This list should be kept up to date and readily available, and can be included in the Programming Record.

2-way DID

With PRI the same lines can be used f or receiving direct inward dialing (DI D) and for making direct outward dialing (DOD) calls.

The dialing plan configured by your customer service representative determines how calls are routed.

Consult your customer service representative to determine whether or not this feature is compatible with your service provider.

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ISDN PRI 91

Call by Call service selection for PRI

PRI lines can be dynamically allocated to different service types with the Call by Call feature. PRI lines do not have to be pre-allocated to a given service type.

Call types that may be available, depending on your service provider are:

Public

Public calls connect your Enterprise Edge set with a Central Office (CO). DID and DOD calls are supported.

Private

Private calls connect your Enterprise Edge set with a Virtual Pr ivate Network. DID and DOD calls are supported. A private dialing plan may be used.

Tie

Tie lines are private incoming and outgoing lines that connect Private Branch Exchanges (PBX) such as Enterpri se Edge .

FX (Foreign Exchange)

FX calls connect your Enterprise Edge set to a remote CO. It provides the equivalent of local service at the distant exchange.

Outwats

Outwats is for outgoing calls. This allows you to originate calls to telephones in a specific geographical area called a zone or band. Typically a flat monthly fee is charged for this service.

Inwats

Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller. A toll-fr ee number is assigned to allow for reversed billing.

Consult your customer service representative to determine whether or not this feature is compatible with your provider.

Dialing Plan and PRI

The Dialing Plan supports PRI connectivity to public and private networks. The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls. All PRI calls must go through a dialing plan.

The Dialing Plan

• allows incoming calls to be routed to sets based on service type and digits received

• allows Enbloc dialing by buffering user-dialed digits until a complete DN has been dialed

• provides the ability to map user-dialed digits to a service type on a Call by Call basis

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92 ISDN PRI

• allows long distance carrier selection via user-dialed Carrier Access Codes

Consult your customer service representative to determine how your dialing plan is configured.

Service provi d er features

Consult your customer service representative to determine if the new ISDN features are supported with your service provider.

Call Forward

Call Forward allows you to forward your calls to an external telephone number.

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad. Listen for three tones followed by dial tone.

3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature.

Canceling Call Forward

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad. Listen for a series of tones.

3. Press ®.

Calling the number your calls are forwarded to

1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree button, or by lifting the handset (if an ISDN line is your prime line).

2. Consult your service provider for the appropriate feature code to enter on your dial pad.

Automatic Call Back

If you call a number and it is busy, enter the appropriate feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls.

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Automatic Recall

Automatic Recall allows you to automatically dial the number of the last call you received. You may not see the number on the display if the information is not available from your service provider, or you do not have Caller ID as part of your ISDN service.

Consult your service provider for the appropriate feature code to enter on your dial pad.

ISDN applications for PRI

ISDN terminal equipment delivers a wide range of powerful business applications:

Videoconferencing and video telephony

Video conferencing offers instant visual and audio contact between distant parties using studio-based terminals.

Desktop conferencing

ISDN PRI 93

ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.

File transfer

The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem.

Telecommuting

Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office.

Group 4 fax

ISDN fax applications save money by increasing both transmission speed and the quality of resolution.

Remote LAN access

ISDN provides an affordable and fast means for employees at remote sites (at home or branch offices) to access local area networks (LANs).

Leased line backup

Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines.

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LAN to LAN bridging

Local area network (LAN) bridge/routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted.

Internet and database access

The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases.

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Using System features

Using alternate or scheduled services

There are three types of Services to make your Enterprise Edge system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service.

Each of the three services, and the six schedules available to each service, are customized for you by your installer who programs one telephone which is used to turn Services on and off, and display what Services are in use. This is called the control telephone.

Preventing certain calls from being made

Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone. The restrictions are programmed by your installer.

Making additional telephones ring

Ringing service makes additional telephones ring for incoming calls on external lines. For instance, all incoming external calls can ring at a security guard’s telephone during the night, or calls to one attendant can ring at another attendant’s telephone during lunch. It does not suppress your normal ringing assignment.

Changing the lines used by outgoing calls

Routing service allows you to assign alternate routes to calls. In this way you can take advantage of lower costs available on particular routes on certain days and at certain times. Both the regular and alternate routes are programmed by your installer.

Turning Services on and off

Three programming settings: Manual, Automatic and Off, control how different services and their schedules are used by your system.

• Manual allows you to turn the service on and off at any time from a control telephone using a feature code.

• Automatic allows you to use the preassigned stop and start time for a service. You are able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer.

• Off prevents the service from being activated.

For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide.

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96 Using System features

Each schedule can have its own configuration of a Service which works independently of automatic start and stop times. For example, there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls. But calling it Night Schedule does not mean it can only be used with a schedule. You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule.

Turning Services on and off using feature codes

The master control for services is accessed from the Unified Manager. Day-to-day use of Services is controlled using the following feature codes.

ƒ°‡⁄

ƒ£°‡⁄

ƒ°‡¤

ƒ£°‡¤

ƒ°‡‹

ƒ£°‡‹

Turns on Ringing service. When used at the direct-dial telephone, i t activates the alt ernate direct-dial telephone (extra-dial telephone).

Turns off Ringing service. Turns on Restriction service. Turns off Rest riction service. Turns on Routing serv ice. Turns off Routing service.

To turn a Service on:

1. Enter the appropriate feature code from a control telephone.

2. Press NEXT to move through the schedules until the display shows the version of the service you want to be turned on.

3. Press OK to select the setting, or press QUIT to exit the feature without making any changes.

To turn a Service off:

1. Enter the appropriate feature code from a control telephone.

Do not confuse activating Normal service with canceling a Service. Setting a Service to Normal is not the same as canceling a Service using a

feature code. If you set th e Service to Normal, the normal version of a Service overrides any automatic schedule and remains in effect until you manually canc el it. If you cancel the Service, you return to the automatic schedule.

Viewing the active Services from a two-line display telephone

When a Service is active, the control telephone display reads Services ON.

1. Press LIST. The display shows the first active Service and the schedule that is in use.

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Using System features 97

2. If there are several active Services, press

3. Press

EXIT

to exit the feature.

to see them all.

Viewing the active Services from a one-line display telephone

1. Press

ƒ°‡‚

. The display shows the first active Service.

2. Press £ to move through the active schedule.

3. Press

to exit.

Displays

<Sched> Restr'n EXIT NEXT

<Sched> Restr'n QUIT OK NEXT

<Sched> Ringing EXIT NEXT

You are viewing the active Services. Press £ or NEXT see the other active Services. Press

The name of the current Restriction service schedule is displayed. Press service schedules. Press desired schedule.

You are viewing the active Services. Press £ or NEXT see the other active Services. Press

£ or NEXT

˙ or OK

® or EXIT to quit.

to see the other Ringing

to select the

® or EXIT to quit.

<Sched> Ringing QUIT OK NEXT

<Sched> Routing EXIT NEXT

<Sched> Routing QUIT OK NEXT

<Sched> until * QUIT OK NEXT

No services ON

Services ON LIST

For other displays, see Common feature displays on page 125.

The name of the current Ringing service schedule is displayed. Press service schedules. Press desired schedule.

You are viewing the active Services. Press £ or NEXT see the other active Services. Press

The name of the current Routing service schedule is displayed. Press service schedules. Press desired schedule.

Press ˙ or OK to se lect this s chedule , £ or NEXT to see the next avail able sc hedul e, or ® or QUIT to exit. If you select this schedule, it is in effect until the next automati c schedule takes effect .

You have entered the Show Serv ices feature code and there is no active Service.

There is a Ser vice activ e in your syst em. Press • or LIST to view the active Services.

£ or NEXT

to see the other Ringing

˙ or OK

® or EXIT to quit.

to see the other Routing

˙ or OK

to select the

Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel scheduled services, although you can override them by manually turning on another schedule.

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98 Using System features

The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Ser vices feature c ode, and selecting a different schedule. This override remains in effect until it is canceled. If you select a schedule with an asterisk (*), the next automatic service schedule comes into effect at the programmed time.

Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extradial telephone is designated by your installer) only when you enter the Ringing service feature code ( the extra-dial telephone is activated, not the actual Ringing service (unless that direct-dial telephone is a control telephone).

User passwords

ƒ°‡⁄

Tip

Enterprise Edge provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer can change these names to s uit your business.

) at that direct-dial telephone. Note that only

User passwords prevent unauthorized or unintentional changes to your Enterprise Edge system. There are two types of user password: Registration and Call Log.

Registration password

The Registration password is used to control the registration of Companion portables to the Enterprise Edge system. For more information see the

Edge Programming Operations Guide

Clearing a Call Log password

If an individual has forgotten their Call Log password, you can clear it in programming. The individual can then enter a new password from his or her telephone.

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

Using special telephones

Enterprise

Direct-dial

You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant’s desk. You can have up to five direct-dial telephones for your Enterprise Edge system. It is usually the prime telephone or the central answering position (CAP).

The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone.

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Using System features 99

You cannot forward calls to a direct-dial telephone that is outside your Enterprise Edge system.

Changing the direct-dial telephone assignments

Your installer sets up the direct-dial telephone. You can change which direct-dial telephone a telephone is assigned to, or assign it

no direct-dial telephone. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Enterprise Edge Programming Operations Guide

Any number of telephones can be assigned to call the direct-dial telephone.

Tip

The digit you dial in ord er to get the direct-dial te lephone to ring can be programmed by your installer.

The Enterprise Edge system cannot verify that the number you assign as an external direct-dial telephone is valid. Check the number before assigning it as a direct-dial telephone, and call the direct-dial telephone after you’ve assi g ne d it in orde r to test it.

Hotline

A hotline telephone calls a preset internal or external telephone number when you pick up the receiver (or press

Tip

Label the telephone to inform anyone using it th at Hotline is active.

Bypassing a Hotline

Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the receiver or press

Feature Card

or see Changing how you dial your calls

on a hotline telephone. See the

on page 34.

Telephone

Making a telephone a hotline telephone

You can set up a telephone as a hotline.

Tip

A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see Hunt Groups

on page 83.

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100 Using System featu res

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

Internal assigns an internal number. External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you must specify the line pool access code. If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables.

A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer.

Control telephone

The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service schedules. See Using alternate or

scheduled services on page 95.

Enterprise

Using Set lock

Set lock limits the ways in which you can customize your telephone. There are three levels of Set Lock: Full, Partial, and None. None allows you to access all features on your telephone.

Partial prevents:

• programming autodial buttons

• programming user speed dial

• programming feature buttons

• moving line buttons

• changing the display language

Full, in addition to the restrictions outlined for Partial lock, prevents:

• changing Background Music

• changing Privacy

• changing Do Not Disturb

• using Ring Again

numbers

• changing dialing modes (Automatic Dial, Pre-Dial, and Standard Dial)

• using Voice Call Deny

• saving a number with Saved Number Redial

• using Call Forward all calls

• using Send Message

• using Trunk Answer

• activating Services

Changing Set Lock programming for a telephone

You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the

Edge Programming Operations Guide

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Enterprise

Avaya BCM Feature Programming Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started

Using this guide

Before you start

What you’ll need to do programming

Understanding the telephone buttons

Using the buttons under the display

The M7410 Cordless Telephone (CT)

Answering calls

Answering incoming calls with Hunt Groups

Answering an incoming call

Line buttons

What line indicators mean

Rings you may hear

Answering calls at a prime telephone

Using a central answering position (CAP) module

Customizing your CAP module

Monitoring te lep h o n e s with th e CA P mod ule

Release button

Hearing aid compatibility

Viewing information about a call on the display

Using Call Information for a particular call

Displaying Call Information before or after answering

Displaying Call Information for a call on hold

Making Call Display information appear automatically at a telephone

Changin g w h ic h in f or m ation is shown fi rst about a call

Picking up a call ringing at another telephone

Answering any ringing telephone using Directed Pickup

Answering any ringing telephone using Group Pickup

Changing a telephone’s pickup group

Trunk Answer

Answering a call using Trunk Answer

Answer buttons

Creating a Conference Call

Disconnecting one party

Independently holding two calls

Putting a conference on hold

Removing yourself from a conference

Listening to a call as a group

Canceling Group Listening

Using Handsfree/Mute

Answering calls without lifting the receiver

Making calls without lifting the receiver

Muting Handsfree

Changing a regular call to handsfree

Changing a handsfree to a regular call

Using Handsfree

Changing Handsfree for a telephone

Handsfree Answerback

Turning Privacy on or off for a call

Creating a conference by releasing privacy

Making a call private

Checking call length using Call Duration Timer

Disconnecting by accident

Time

Making calls

Choosing a line using a line button

Line pools

Using a line pool to make a call

Programming a memory button with a line pool feature code

Changing how you dial your calls

Using Standard dial

Using Automatic dial

Using Pre-dial

When the internal number you have called is busy

Priority Cal l

Making a priority call

Giving a telephone the ability to make priority calls

Using Ring Again

Turning on Ring Again

Canceling Ring Again

Time savers for making calls

Storing a number on a memory button for Autodial

Adding an autodial button

Choosing a line for Autodial

Using inter c om a s th e lin e for Autodial

Using Last Number Redial