Avaya BCM 5.0 - Telephone Features User Guide

Telephone Features User Guide

BCM 5.0

Business Communications Manager

Document Status: Standard

Document Version: 01.04

Document Number: NN40170-101

Date: April 2010

Copyright © Nortel Networks 2009 - 2010, All rights reserved

The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to be accurate
and reliable, but are presented without express or implied warranty. Users must take full
responsibility for their applications of any products specified in this document. The information in
this document is proprietary to Nortel Networks.

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Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

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Sourced in Canada

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More
application-specific feature information is available in the following documents:

• CallPilot Telephone Administration Guide for Voicemail features

• Contact Center Telephone Administration Guide for Call Center features

• System-wide Call Appearance (SWCA) Feature Card for SWCA features

• Hospitality Feature Card for Hospitality features

• Meet-Me Conferencing User Guide for instructions on using the Meet-Me
Conferencing feature

• Find Me/Follow Me User Guide for instructions on using the Find Me/Follow Me
feature

Your system administrator can inform you if any of these features are not available on your
telephone.

To access the features of your telephone, you will need to use the Feature button. Some
models of phone include a Feature button, while other models use a different label. On
digital phones, the Feature button is labelled as the Services key or by a small globe icon.
Other telephone models have different icons, or they show the word Feature
display key. Refer to the user guide for the specific telephone model for more information.

This book uses FEATURE to indicate pressing the Feature key is required before entering
a feature code. The table below shows which buttons to use on the different types of Nortel
telephones. Refer to each user card for specific details about each type of telephone.

above a

Button Function Digital and analog telephones IP telephones

Feature

Hold

Release

On- or Off-hook

Answer call

,

, ,

,

Telephones with line buttons:
Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.
When using a headset on a T7316E phone or on an IP phone, press the

Headset button to answer a call. On models that do not have a Headset
button, connect the headset and answer a call by taking the phone off­hook.

To answer a call using the handsfree feature, press the Handsfree key to
transfer a call from the handset/headset to the telephone speaker.

Display key

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Telephones with displays have softkeys located directly under the display.

Soft Keys

Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

• FEATURE indicates pressing the Feature key

• HOLD indicates pressing the Hold key (or equivalent)

• RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the
symbols indicate features that are not supported, or that require different actions than the
standard digital phones:

Note: If your telephone does not have access to all the features listed in this guide, then either
your telephone does not support the feature, or the feature has not been enabled on your
telephone. Your system administrator can provide details.

The softkey labels are be shown in the telephone display. The Softkey
labels and functions change depending on the telephone model and, the
operation being performed.

* indicates 7000 and 7100 Digital phones and the IP Phones

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Telephone features

Background
Music

Button Inquiry FEATURE *0

Call Duration
Timer

Call Forward FEATURE 4 Cancel: FEATURE #4

Call park FEATURE 74

Call Pickup,
directed

FEATURE 86 Cancel: FEATURE #86

Listen to music (provided by an external source or an IP source connected
to the system) through your telephone speaker when you are not on a call.
Use the same feature code to cancel the background music.

Check what feature is programmed on any button. Use when labeling
buttons.

Variances

* (shows DN)

FEATURE 77
Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold to enable you to answer the call from any telephone in
your system. The display shows a three-digit retrieval code.

To retrieve a parked call: press an intercom button and dial the retrieval
code.

Variances

* (Lift the handset or go on- or off-hook, and dial the retrieval code.)

FEATURE 76 and the telephone number
Answer any ringing telephone.

Call Pickup,
group

Call Queuing FEATURE 801

Camp-on FEATURE 82 and the extension number of the receiving telephone.

FEATURE 75

Answer a call ringing at another telephone in your pickup group. The
external call ringing longest is answered first.

Answer the next call. If more than one call is waiting, priority is given to
incoming external calls over callback, camped, or transferred calls.

Re-route a call to another telephone even if all the telephones lines are
busy.

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Telephone features

Class of Service
password

Conference FEATURE 3

FEATURE 68 plus COS password

Change the dialing filters on a line or telephone, or gain external access to
your system. Dialing filters determine which numbers you can dial.
The COS password is provided by your System Administrator to change
your Class of Service.

Establish a three-party conference call.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3.

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

Variances

*(Step 5 not required)

Establish a multi-party conference call (4 or more people; maximum

18).

1. Follow the steps to establish a three-party conference call.

2. Press the Newcall softkey, or press FEATURE 807. You can also use the
Intercom key if your set has one.

3. After the fourth call is answered, press FEATURE 3, and press the held
line.

4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to
the conference.

5. Press RLS to end the conference call.

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To remove yourself from a conference permanently (unsupervised
conference):

Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)

To put a conference on hold:
Press HOLD. The other callers can still talk to each other.

Telephone features

To split a conference:

Press the line or intercom button of one caller to consult privately while the
other caller is on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference: Press FEATURE 3.

To disconnect one party:

1. Press the line or intercom button for the caller you want to disconnect.

2. Press RLS.

3. Press the line or intercom button to resume your conversation with the
other caller.

To independently hold two calls:

1. Press the line or intercom button of the first caller.

2. Press HOLD. The second caller is automatically put on hold.

Note: This feature is not available for multi-party conference calls.

To re-establish the conference:

1. Retrieve one call from hold.

2. Press FEATURE 3.

3. Retrieve the second call from hold.

To send Hookswitch or DTMF during a conference call:

Either system telephone engaged in a three-way conference call over a
Network CLID or DS trunk can issue a hookswitch or DTMF dialing request
without leaving the conference, if the feature is enabled.

Note: This feature is not available for IP Phones 20xx.
– To hear DTMF tones on these telephones during dial, activate Long

Tones (FEATURE 808).

– To conference in another party through the trunk, use Link (FEATURE

71)

Contrast
adjustment

FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.

Press HOLD to set your choice.

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Telephone features

Dialing modes FEATURE *82

Use the following steps to choose one of three modes of dialing listed:

1. Press FEATURE *82.

2. Press # to select the mode.

3. Press HOLD to store the mode.

Standard Dial: Select a line, then dial the number. (Standard Dial is
always available, even when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your
prime line is selected automatically for the call.

Pre-Dial: Dial the number, then press a line button to place the call. Edit
the number by pressing the volume bar before placing the call.

Do Not Disturb FEATURE 85 Cancel: FEATURE #85

When you are not on a call, prevent all incoming calls, except priority calls,
from ringing at your telephone. When you are on a call, block an incoming
priority call.

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