The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
This system overview gives a high-level understanding of the core capabilities and features of the
Business Communications Manager 50 (BCM50) 3.0. In addition, it indicates the features not
supported with the BCM50 3.0.
Audience
This overview is for installers, network administrators, and others who are interested in the
BCM50.
5
Acronyms
Following is a list of acronyms used in this guide.
AcronymDescription
ADIDAnalog Direct Inward Dial
AMISAudio Messaging Interchange Specification
APACAsia Pacific
BCMBusiness Communication Manager
BRIBasic Rate Interface
CALACaribbean and Latin America
CCRCustom Call Routing
CDCCompact Daughter Card
CDRCall Detail Records
CIMCommon Information Model
CTIComputer Telephony Integration
DMTFDistributed Management Task Force
DSPDigital Signal Processor
DTMFDual-Tone Multi Frequency
EUEuropean Union
FEPSFunctional Endpoint Proxy Server
System Overview
6Chapter 1 Getting started
AcronymDescription
FRFrame Relay
FRUField Replacable Unit
GASIGlobal Analog Station Interface
GASMGlobal Analog Station Module
GATIGlobal Analog Trunk Interface
GATMGlobal Analog Trunk Module
GNPSGlobal Network Product Support
GNTSGlobal Enterprise Technical Support
ICCIntelligent Contact Center
ICCLISDN Call Connection Limit
IPInternet Protocol
ISDNIntegrated Services Digital Network
KEMKey Expansion Module
LAN CTELocal Area Network Computer Telephony Engine
MBMMedia Bay Module
MCDNMeridian Customer Defined Network
MIBManagement Information Base
MWIMessage Waiting Indication
NCGLNortel Carrier Grade Linux
NCMNetwork Configuration Manager
NCRINetwork Call Redirection Info
NRENon Recoverable Engineering
OA&MOperations, Administration and Maintenance
OEMOriginal Equipment Manufacturer
OSOperating System
PPPPoint-to-Point Protocol
PSTNPublic Switched Telephone Network
PVQMProactive Voice Quality Monitoring
QoEQuality of Experience
SFTPSecure File Transfer Protocol
SHA1Secure Hashing Algorithm 1
SIPSession Initiated Protocol
SMBSmall and Medium Business
SMESmall and Medium Enterprise
SNMPSimple Network Management Protocol
NN40020-200
AcronymDescription
SRGSurvivable Remote Gateway
TATTrunk Anti-Tromboning
TDMTime Division Multiplexing – as found in T1 / E1 trunks
TROTrunk Route Optimization
VoIPVoice over Internet Protocol
VPIMVoice Profile for Internet Mail
Related publications
This section provides a list of additional documents. To locate specific information, you can refer
to the Master Index of BCM50 Library.
BCM50 Installation and Maintenance Guide (NN40020-302 )
CallPilot Fax Set Up and Operation Guide (NN40080-301)
CallPilot Message Networking Set Up and Operation Guide (NN40090-301)
Personal Call Manager User Guide (NN40020-103)
Intelligent Contact Center Set Up and Operation Guide (NN40040-301)
LAN CTE Configuration Guide (NN40020-602)
Call Detail Recording System Administration Guide (NN40020-605)
Activity Reporter Administration Guide (NN40010-627)
Activity Reporter User Guide (NN40010-112)
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
www.nortel.com/support
System Overview
8Chapter 1 Getting started
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
•sign up for automatic notification of new software and documentation for Nortel equipment
•open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.
NN40020-200
Chapter 2
System Overview
Business Communications Manager 50 3.0 (BCM50 3.0) introduces software enhancements,
including Session Initiated Protocol (SIP) trunking, to the BCM50 Platform. This release
introduces no hardware modifications.
This release of BCM50 introduces the following enhancements:
•Enhancements to the SIP trunk solution
•Introduction of new IP sets and accessories: the 1200 series IP sets, the 1110 IP set and the
expansion module for the 1120E and 1140E sets.
•Introduction of new end user features: Meet-Me Conferencing and Silent Record-a-call
•Enhancements to the Intelligent Contact Center solution
•Introduction of Activity Reporter
•Introduction of operability enhancements
•Introduction of NCM4.0 which includes a new NCM feature to support RADIUS for user
authentication and authorization.
9
BCM50 continues to be a complete, converged voice, data, and feature-rich business telephony
applications solution for small business and small enterprise branch offices. BCM50 gives you the
features and applications of traditional small office PBX and key systems plus the new converged
value of IP.
For more information, see “BCM50 features” on page 20.
BCM50 hardware
BCM50 (as shown in Figure 1) is available in six configurations.
•BCM50: The compact main unit, suitable for networks where you do not require
integrated data-routing capability or if your networks already have an IP netw ork.
•BCM50a: Includes an ADSL router.
•BCM50e: Includes an integrated Ethernet router.
•BCM50b: Includes an integrated Dual ISDN S/T BRI.
•BCM50be: Includes an Ethernet router and a Dual ISDN S/T BRI.
•BCM50ba: Includes ADSL router and a Dual ISDN S/T BRI.
System Overview
10Chapter 2 System Overview
Figure 1 BCM50e
For more information, see “BCM50e and BCM50a: BCM systems with integrated routers” on
page 13 or “BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs” on page
16.
For more information about BCM50 hardware, see the BCM50 Installation and Maintenance Guide.
BCM50 main unit
The BCM50 Main Unit (with telephony only) provides call processing and simple
data-networking functions. It provides connections for 12 digital telephones, 4 PSTN lines, 4
analog station ports, and 4 connections for auxiliary equipment (auxiliary ringer, page relay, page
output, and music source). The BCM50 Main Unit has no router, but it has four LAN ports: one is
the OAM port for technicians, and three are for basic LAN connectivity.
A Main Unit contains the following field-replaceable units:
•one programmed hard disk
•one cooling fan
•one router card (BCM50a, BCM50e, BCM50ba and BCM50be only)
Additional BCM50 hardware
The BCM50 expansion unit is a compact unit that accommodates the Media Bay Modules (MBM)
used by other BCM platforms. The BCM50 main unit can support a maximum of two expansion
units. For more information, see “BCM50 expansion unit and media bay modules” on page 18.
The wall-mount bracket is an inexpensive bracket for mounting the BCM50 or expansion unit to a
wall; for more information, see “Mounting kits” on page 19. An optional wiring card, which
provides RJ-45 connectors for all main unit trunk and station interfaces, is also available for use
with the wall-mount bracket.
The rack-mount shelf is an inexpensive shelf for mounting a maximum of
four BCM50 systems into a standard 19-inch rack. For more information, see “Mounting kits” on
page 19. An optional patch field that provides RJ-45 connectors for all main unit trunk and station
interfaces is also available.
NN40020-200
System Overview Chapter 211
BCM50 supports the complete range of IP telephony capability offered by existing BCM products.
These features are enabled through keycodes and require no additional hardware:
•VoIP Gateway (H.323 or SIP): up to 12 VoIP trunks
•VoIP Telephony Clients: up to 32 VoIP Telephony clients, that support the IP Softphone
2050 client, the Mobile Voice Client 2050 and the complete range of Nortel IP phones
•SIP Gateway trunks: up to 12 SIP trunks
BCM50 physical dimensions
BCM50 has a compact plastic enclosure so that you need not add hardware to enable features and
applications. The compact size and flexible installation options support fast installations and
accommodate the diverse environmental and physical conditions of small businesses.
The following table describes the physical dimensions of the BCM50 main unit and expansion
unit.
DimensionsBCM50 main unitBCM50 expansion unit
Height2 in. (5.1 cm)2 in. (5.1 cm)
Width8.5 in. (21.6 cm)8.5 in. (21.6 cm)
Depth12.5 in. (31.8 cm)12.5 in. (31.8 cm)
The BCM50 main unit and expansion unit design features include in following components:
•external power supply
•stackable units
•rubber feet that allow unit installation on a desktop or a shelf
•optional wall-mount bracket
•optional rack-mount shelf
System Overview
12Chapter 2 System Overview
BCM50 physical interfaces
The BCM50 interfaces preclude the need for additional hardware. See Figure 2 for a graphical
representation of the BCM50 interfaces.
Figure 2 BCM50 Front panel and interfaces
Retention clip
mounting hole
19 V DC
power
Status
power LED
Expansion ports /
OA&M
(port 0)
LAN
port 1
port 2/port 3
Reset switch
Music In
USB
RJ-21 telephony connector —
analog trunks, digital stations,
analog stations, music on hold,
page out, aux relay
Your BCM50 is equipped with these interfaces:
•Twelve digital station ports support the complete line of Business Series Telephones.
These ports are accessible through the front panel RJ-21 connector and are enabled
through keycodes.
•Four Analog Loop Supervised Trunks. These ports are accessible through the front panel
RJ-21 connector and are enabled through keycodes.
•Four Analog Station interfaces with message waiting and CLID support. These ports are
accessible through the front panel RJ-21 connector and are enabled through keycodes.
•Page and auxiliary relay output on the front panel RJ-21 connector.
•Three-port 10/100 Ethernet switch with automatic sensing and automatic polarity. Two of
these ports support connecting optional expansion units.
•One 10/100 Ethernet port reserved for direct-access management of the system.
•Music on hold input supported either through the front panel jack or an RJ-21 connector.
•USB port to enhance BCM50 management.
You can extend the capacity of your system by using the optional “BCM50 expansion unit and
media bay modules” on page 18.
Telephony features
BCM50 provides a full set of telephony features that can respond to the various requirements of
your business. BCM50 supports the following features and components:
•Full set of base telephony features consistent with the BCM portfolio.
NN40020-200
System Overview Chapter 213
•Business Series Telephones including Doorphone
•analog station terminals, including phones and fax machines
IP telephony features
BCM50 offers the complete range of IP telephony features currently provided in the BCM50
product line:
•G.711 and G.729 codecs
•echo cancellation
•H.323 IP trunking and MCDN over H.323
•SIP and SIP proxy
•MCDN SIP trunking
•Gatekeeper
•T.38 Fax
Note: Support for desktop clients includes Nortel IP telephone por tfolio
including IP Phone 1210, IP Phone 1220, IP Phone 1230, IP Phone 20 01,
IP Phone 2002, IP Phone 2004, IP Phone 2007, IP Phone 1110, IP Phone
1120e, IP Phone 1140e, IP Audio Conference Phone 2033. Support for
soft-clients is offered through the IP 2050 software phones that extend
voice services to mobile and home-based employees over the Internet.
BCM50e and BCM50a: BCM systems with integrated routers
BCM50 is available with an optional integrated ADSL or Ethernet router. These units suit the
needs of small businesses and small enterprise branch offices that require external data
networking, such as Internet access or VPN-based networking to other offices.
Two variations of the BCM50 have an integrated router, depending on th e WAN interface you
require: the BCM50e (Ethernet WAN) and, BCM50a (ADSL WAN). Both routers have the
following data features:
•secure Internet access
•multisite VoIP trunking using secure VPN tunnels
•wide-area VoIP applications with remote user support
•remote IP management and support using VPN clients
Common features and capabilities
BCM50a and BCM50e share the same functionality, which focuses on secure Internet access and
VoIP.
System Overview
14Chapter 2 System Overview
BCM50e and BCM50a have three additional Ethernet LAN ports for a total of six LAN ports for
local premises use. All Ethernet ports are 10/100 Mb/s automatic sensing and support automatic
polarity. Therefore, you require no crossover cable to connect data hardware to the unit. An
additional port is provided for WAN access for, either Ethernet or ADSL.
The following features make BCM50a and BCM50e attractive for small sites that want to become
Internet-capable and multisite enterprises with many small sites. Until now, these sites could not
be part of the corporate WAN because of the high cost of traditional WAN connectivity and
managed service.
VPN
•10 IPSec Branch Office Tunnels (peer-to-peer)
•IPSEC client termination supported
•support for bandwidth management
•support for Dynamically addressed peers – ABOT
•support for Client Tunnel origination (not
termination) to simplify the connection to a larger
VPN Router network
•IKEv1 Main Mode
•IKEv1 Quick Mode
•Diffie-Hellman Group 1,2
•IPSec Tunnel Mode
•ESP
•NAT Traversal
NAT
•many-to-one, static, many-to-many
•port forwarding
•IPSec pass through
•NAT support for tunnel mode IPSec tunnels
•Throughput traffic performance - 23.1 Mb/s
Security Services
•cryptographic services
•DES and 3DES
•data authentication SHA-1
•data authentication MD-5
•authentication services
•preshared secrets
•security services
•stateful firewall
•intrusion detection
•AES support
•digital certificates supported
•RADIUS support
Router
•Clear text routing
•Static: through tunnel
•RIP v1: through tunnel and clear
text
•RIP v2: through tunnel and clear
text
IP Services
•DHCP client
•DHCP server with support for Nortel Internet
Telephones
•DHCP Relay supported
•DNS Proxy
•DNS with VPN client
•WAN failover supported
•PPPoE
•PPTP (ethernet router only)
•Configurable MAC address
•Clear text traffic:
— WAN to LAN 33.9 Mb/s
— LAN to WAN 30.5 Mb/s
NN40020-200
System Overview Chapter 215
BCM50e
The BCM50e in Figure 3 provides call-processing and data-routing features and is suitable for
networks that require data-routing capability using an integrated Ethernet router. The WAN
interface port provides 10/100 Ethernet with automatic sensing and automatic polarity. If you have
existing or alternative WAN access technology, you can still benefit from the VoIP features of the
BCM50.
Figure 3 BCM50e front panel
BCM50a
The BCM50a in Figure 4 provides call-processing, data-routing featur es, and an integrated ADSL
modem. The BCM50a is a stand-alone set of integrated applications. With the BCM50a, you have
complete voice and Internet service with efficiency and convenience.
Figure 4 BCM50a front panel
These features provide a complete, integrated Communications Server/A DSL access package for
ease of interconnecting with service-provider ADSL networks:
•ITU G.992.1 (G.DMT)
•G.992.1 Annex A
•ITU G.992.2 (G.Lite)
•ANSI T1.413 Issue 2
•DSL Forum document TR-042 ATM Transport over ADSL
•G.hs 994.1
•G.ploam G.997.1
•Autonegotiation rate adaptation
•RFC 2364 PPP over AAL5
•RFC 2684 Multi protocol Encapsulation over ATM, both Bridged and Routed
encapsulation
•Support for British Telecom SIN 329
System Overview
16Chapter 2 System Overview
•Broadband IP Products requirements for End User NTE equipment, where the router and
ADSL modem functions are integrated into one device
•RFC 1483 Multi-protocol over AAL5
•RFC 2365 PPP over AAL5
•RFC 2516 PPPoE
•Traffic-shaping UBR, CBR
•ATM forum UNI 3.1/4.0 PVC (minimum 5 PVCs)
BCM50b, BCM50ba, and BCM50be: BCM systems with
integrated BRIs
The BCM50 system provides private network and telephony-management capability to small and
medium businesses the EMEA and APAC markets. The BCM50 integrates voice and data
capabilities, IP telephony gateway functions, and data-routing features into a single telephony
system. The BCM50 is a compact system that you use to create and provide telephony applications
for use in a business environment.
Common features and capabilities
•BRI Compact Daughter Card (CDC)— Performance conforms to ITU I.430, ETSI ETS
300012, ANSI T1.605, and safety standards and lightening protection
•Additional CDC connector, for a total of two CDC slots
•Xilinx FPGA - XC3S400-4FT256C
•Integrated eight-port 10/100 Ethernet switch to support future eDSP CDC (upgraded from
five-port)
•2.5 in. hard drive and new bracket
•Optimized position of fan cable, SATA cable, and hard-drive connector
•POL Current Limiting
•Introduce BRI and improve pack performance, and customer feature set.
•Memory parity
•Upgrade DSP and microprocessor
•GASI support
NN40020-200
System Overview Chapter 217
BCM50b
The BCM50b Main Unit provides functionality similar to the BCM50 main unit. The difference is
that the BCM50b main unit has two integrated BRI ports that replace the four analog lines on the
RJ-21 telephony connector.
•new CSC with integrated BRI in place of integrated GATI
•keycode BRI ports
Figure 5 BCM50b Front panel
BCM50ba
The BCM50ba Main Unit provides similar functionality to the BCM50a main unit. The difference
is that the BCM50ba main unit has two integrated BRI ports that replace the four analog lines on
the RJ-21 telephony connector.
Figure 6 BCM50ba Front panel
BCM50be
The BCM50be Main Unit provides similar functionality to the BCM50e main unit. The difference
is that the BCM50be main unit has two integrated BRI ports that replace the four analog lines on
the RJ-21 telephony connector.
Figure 7 BCM50be Front panel
System Overview
18Chapter 2 System Overview
BCM50 expansion unit and media bay modules
You can expand BCM50 trunk and station capacity by connecting up to two external BCM50
expansion units. Expansion ports on the BCM50 are enabled through keycodes.
The expansion unit fits easily with the BCM50 and is easy to integrate and install using the
wall-mount and rack-mount accessories. The expansion unit connects to the BCM50 using an
RJ-45 CAT5 cable and uses its own external power supply, both of which are provided with the
expansion unit.
Each expansion unit can support one Media Bay Module (MBM) and, the same modules currently
supported in the BCM products. BCM50 supports the following Media Bay Modules:
•4x16 Combo (4 analog trunks, 16 digital stations) — North America only
•8x16 combo (8 analog trunks, 16 digital stations)
•ADID4 and ADID8 modules — North America only
•ASM8+ (8-port analog station interface) — North America only
•CTM4 (4-port CLID trunk module) — North America only
•CTM8 (8-port CLID trunk module) — North America only
•DTM (digital trunk module)
•BRI (ISDN Basic Rate trunk module)
•DSM16+ (16-port digital station module)
•DSM32+ (32-port digital station module)
•GATM4 (4-port global analog trunk module)
•GATM8 (8-port global analog trunk module)
•GASM8 (8-port global analog station module)
•R2MFC
Figure 8 BCM50 Expansion unit
NN40020-200
MBM bay
MBM
ejector
LAN port
19 V
DC Power
Expansion port
to main unit
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