Avaya BCM50 3.0 Device Configuration Guide
BCM50 3.0 Device Configuration Guide
BCM50 3.0
Business Communications Manager
Document Status: Standard
Document Number: NN40020-300
Document Version: 02.05
Date: February 2009
Copyright © 2005–2009 Nortel Networks. All Rights Reserved
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks
is under license.
All other trademarks and registered trademarks are the property of their respective owners.
Contents
New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 1
Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
BCM features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BCM applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contents 3
Chapter 2
Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 3
System software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting clock control to local system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 4
System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 33
Configuring schedule names and timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Default time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring scheduled service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Chapter 5
System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
BCM feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Chapter 6
DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Main panel tabs: common fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Line Assignment tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Line Pool Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Answer DNs tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
MeetMe Conferencing tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Capabilities and Preferences main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
User Speed Dial tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Restrictions main tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Capabilities tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
SWCA Call Group tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Preferences tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
ATA Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
IP Terminal Details tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Button Programming table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Button Programming tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Line/Set Restrictions tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 7
Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 71
Chapter 8
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 73
Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Change telephone DNs using the Element Manager . . . . . . . . . . . . . . . . . . . . . . 74
Chapter 9
Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Feature Settings panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Answer DN answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Advanced Feature Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
System Wide Call Appearances Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
ONN Blocking (North American systems) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Reset logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Chapter 10
Configuring system speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 89
System Speed Dial panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Choose the size of the speed dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Working with speed dial list entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Chapter 11
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Arranging the DMC Feature list using Element Manager . . . . . . . . . . . . . . . . . . . 94
Chapter 12
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Configuring CAP assignments (eCAPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
CAP notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Managing lines on a KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Chapter 13
Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Ring Groups - Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Ring Groups - Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Chapter 14
Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Hunt Groups system setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Configuring the Hunt Group general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Hunt Group members and lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Chapter 15
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Monitoring external Hunt Group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Chapter 16
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Hospitality - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Hospitality - Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Setting up your hospitality system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Chapter 17
Configuring analog telephones and devices. . . . . . . . . . . . . . . . . . . . . . . 119
Configuring an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
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6 Contents
Chapter 18
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 125
Using the DN panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
System DNs - Line Access tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Line Assignment and Line Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring Capabilities and Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring telephone capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuring Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Telephone memory button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
User speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Outgoing call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Job aid: Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . 127
Job aid: Answer DN notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Job aid: Assigning intercom (I/C) buttons (keys) . . . . . . . . . . . . . . . . . . . . . . . . . 132
Job aid: Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Job aid: Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Job aid: Notes about button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Chapter 19
Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Configuring an IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
PVQM - Proactive Voice
Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Chapter 20
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
IP features list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
IP telephone
Hot desking IP telephone configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Notes about Hot desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Using the Hot desking feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Configuring a new time zone on a remote IP telephone . . . . . . . . . . . . . . . . . . . . . . 152
Download firmware to a Nortel IP telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
feature display labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Chapter 21
Labelling telephone sets: Desktop Assistant portfolio . . . . . . . . . . . . . . 155
Introduction to Desktop Assistant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 158
Desktop Assistant Pro — Administrator Edition main window . . . . . . . . . . . . . . . . . . 159
Menu bar commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
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Chapter 22
Default memory button programming for telephones . . . . . . . . . . . . . . . 163
Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
7316 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
7208 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
7100 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
7000 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
7406 digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
IP telephone 2004 and 2050 Software Phone button defaults . . . . . . . . . . . . . . 169
IP telephone 2002 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
IP telephone 2001 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
IP telephone 2007 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
IP audio conference phone 2033 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 177
IP Phone 1120E and IP Phone 1140E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
WLAN handset 2210/2211/2212 button defaults . . . . . . . . . . . . . . . . . . . . . . . . 186
WLAN handset display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Information area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Feature options area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
DMC Portables (413X/414X) (Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Chapter 23
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Features to set up telephone set features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Choosing the language for the telephone display . . . . . . . . . . . . . . . . . . . . . . . . 194
Moving line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Receiver volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Programming distinctive ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Chapter 24
Feature configuration: Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Answering calls directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Configuring handsfree and handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . 199
Answering calls not directed to your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
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8 Contents
Configuring privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Call information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Turn Privacy on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Using Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Hold automatically (autohold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Transfer (answered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Transfer (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Call forward (unanswered) calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Call display information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Call duration timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Time and date display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Malicious Caller ID (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
LogIt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Chapter 25
Feature configuration: Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Blocking user access to feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Protecting outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Deal with a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Other ways of communicating with internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Making announcements to individuals (Voice Call) . . . . . . . . . . . . . . . . . . . . . . . 223
Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Dialing shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
NN40020-300NN40020-300
Contents 9
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Programming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Chapter 26
Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Special feature telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Supervisor telephone for silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Hospitality services telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Setting up a central answering position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Direct dial telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Creating an enhanced CAP station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Ringing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Chapter 27
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Common display prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Chapter 28
Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Interface availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Analog interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Tones and cadences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Core parameters for market profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Analog Trunk parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
GASM8 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
GASI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
ATA2 parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
ATA2 DR6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
ATA2 DR7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Analog and digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
BCM50 3.0 Device Configuration Guide
10 Contents
Chapter 29
About System-Wide Call Appearance (SWCA) keys. . . . . . . . . . . . . . . . . 299
Managing calls using SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Other features that affect how you use SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Chapter 30
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Configuring Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Opening the Music Manager Administration application . . . . . . . . . . . . . . . . . . . 309
Loading music onto the BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Deleting music from BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 313
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
NN40020-300NN40020-300
New in this release
The following sections detail what’s new in Device Configuration Guide Standard 02.05
Business Communications Manager for release 3.0.
• “Features” on page 11
• “Other changes” on page 11
Features
This release contains no new features.
Other changes
Revision history
New in this release 11
February 2009
Standard 02.05. This document is up-issued to update technical information in the chapter
Monitoring Hunt Groups.
February 2009
Standard 02.04. This document is up-issued to update technical information in the chapter Market
profile attributes
BCM50 3.0 Device Configuration Guide
12 New in this release
NN40020-300NN40020-300
Task List
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Welcome panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System schedule settings and services scheduling . . . . . . . . . . . . . . . . . 33
System features and feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
DN records parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Telephony system and device programming . . . . . . . . . . . . . . . . . . . . . . . 71
Task List 13
Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 73
To copy telephone configurations..................................................................................73
To change telephone DNs .............................................................................................74
Global telephony settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Configuring system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 89
DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
To arrange the DMC Feature list using Element Manager ............................................94
Setting up central answering positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
To create CAP stations..................................................................................................97
To program module buttons ..........................................................................................97
Creating ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Monitoring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
To use a silent monitor ................................................................................................111
Configuring Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
To set up hospitality service ........................................................................................116
To set up call restrictions .............................................................................................117
To set up wake-up services .........................................................................................117
To assign a room to a telephone .................................................................................117
To delete a room assignment from a telephone ..........................................................118
BCM50 3.0 Device Configuration Guide
14 Task List
Configuring analog telephones and devices . . . . . . . . . . . . . . . . . . . . . . 119
To assign a pause for external dialing.........................................................................124
Configuring telephones: Digital telephones . . . . . . . . . . . . . . . . . . . . . . . 125
To assign a line to a telephone....................................................................................127
To add line assignments..............................................................................................130
To configure capabilities and preferences...................................................................132
To configure telephone capabilities .............................................................................133
To configure preferences for a telephone....................................................................136
To program telephone buttons ....................................................................................138
To program user speed dials .......................................................................................139
To program outgoing call restrictions ..........................................................................140
To set restrictions ........................................................................................................140
To set line/set restrictions ............................................................................................140
Configuring telephones: IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Global VoIP features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
To use the Services button to access features............................................................147
To define a key label ...................................................................................................148
To set up a password and allow Hot desking ..............................................................150
To reset the Hot desking password field for a specific IP telephone ...........................151
To use the Hot desking feature to divert an IP telephone configuration......................151
To cancel Hot desking .................................................................................................152
To configure a new time zone on a remote IP telephone ............................................152
To force a firmware download to a Nortel IP telephone ..............................................153
Labelling telephone sets: Desktop Assistant portfolio . . . . . . . . . . . . . . 155
To label a button..........................................................................................................162
Default memory button programming for telephones . . . . . . . . . . . . . . . 163
To enable Bluetooth® on an IP Phone 1140E.............................................................183
Telephony features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
To move line buttons ...................................................................................................195
Feature configuration: Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . 199
To configure handsfree and handsfree answerback ...................................................200
To add a telephone to a pickup group .........................................................................201
To allow trunk answer..................................................................................................201
To block user access...................................................................................................201
To assign an Answer DN .............................................................................................202
To program a telephone for DND on Busy ..................................................................204
To program privacy on a line .......................................................................................204
To automatically enable privacy on a line....................................................................205
To set intrusion controls ..............................................................................................206
Holding calls ................................................................................................................206
To program full autohold on a line ...............................................................................207
To program auto hold on a telephone .........................................................................207
To program Exclusive Hold .........................................................................................207
To use the transfer feature ..........................................................................................208
NN40020-300NN40020-300
Task List 15
To transfer unanswered calls ......................................................................................208
To redirect lines from the system ................................................................................209
To allow redirect ..........................................................................................................209
To set a redirect tone...................................................................................................209
To redirect lines at the telephone ................................................................................210
To program call forward on the system .......................................................................210
To use Call Forward at the telephone .........................................................................211
To block user access...................................................................................................211
To use Camp-on..........................................................................................................212
To park a call ...............................................................................................................212
To retrieve a parked call ..............................................................................................213
To configure the SWCA system controls.....................................................................213
To allow call display.....................................................................................................215
To reset call log space.................................................................................................216
Feature configuration: Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
To block user access to feature programming ............................................................219
To allow a telephone to make priority calls..................................................................220
To configure system settings for page.........................................................................222
To configure telephone settings for page ....................................................................222
To make a page announcement ..................................................................................223
To make a voice announcement .................................................................................223
To set up a 3-party conference call .............................................................................224
To set up an Ad Hoc Multiparty conference call ..........................................................224
To allow saved number redial......................................................................................227
To program speed dials in the DN record....................................................................228
To program user speed dials at the telephone ............................................................228
To view the feature that is currently assigned to a button ...........................................229
To configure memory buttons for features...................................................................229
To erase a memory button ..........................................................................................229
To store more than one number or code on one button ..............................................229
Using telephones for special features . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Market profile attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . . . . . . 299
To add SWCA keys to your telephone ........................................................................300
To receive a call and assign it to a SWCA key............................................................300
To retrieve a call from a SWCA key ............................................................................302
To conference a call parked on a SWCA key..............................................................303
Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
To select the music source ..........................................................................................306
To open the Music Manager Administration application ..............................................309
To load music onto the BCM .......................................................................................309
To delete an audio file from BCM ................................................................................310
To add a sound file to the Play List .............................................................................311
To remove a sound file from the Play List ...................................................................311
To access the BcmAmp Player ...................................................................................312
BCM50 3.0 Device Configuration Guide
16 Task List
To configure a Network Device to be the IP Music source ..........................................313
NN40020-300NN40020-300
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases
17
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.
BCM50 3.0 Device Configuration Guide
18 How to get help
NN40020-300NN40020-300
Chapter 1
Getting started with BCM
Refer to the following topics for general BCM information:
• “About BCM”
• “Symbols and conventions used in this guide” on page 22
• “Related publications” on page 23
About this guide
The BCM50 3.0 Device Configuration Guide (NN40020-300) describes how to configure and
assign features to telephony devices through Telset and through Element Manager.
Purpose
19
The concepts, operations, and tasks described in this guide relate to the BCM software. This guide
provides task-based information about how to assign features and provide basic programming for
the Business Communications Manager.
Use Element Manager, Startup Profile, and Telset Administration to configure various BCM
parameters.
In brief, the information in this guide explains:
• global telephony settings
• steps to configure DNs
• product features and how to assign them
Audience
The BCM50 3.0 Device Configuration Guide is directed to installers who install, configure, and
maintain BCM systems.
To use this guide, you must:
• be an authorized BCM installer or administrator within your organization
• know basic Nortel BCM terminology
• be knowledgeable about telephony and IP networking technology
BCM50 3.0 Device Configuration Guide
20 Chapter 1 Getting started with BCM
Acronyms
The following is a list of acronyms used in this guide.
Table 1 Acronyms
Acronym Description
ASM Analog station module
ATA analog terminal adapter
BRI Basic Rate Interface
BCM Business Communications Manager
CAP Central Answering Position
CC Contact Center
CLID Calling Line Identification
CoS Class of Service
DPNSS Digital Private Network Signaling System
ISDN Integrated Services Digital Network
KEM Key Expansion Module
KIM Key Indicator Module
MCDN Meridian Customer Defined Networking
MCID malicious call identification
MWI message wait indicator
OLI outgoing line identification
ONN outgoing name and number
PVQM proactive voice quality monitoring
SM silent monitor
SWCA system-wide call appearance
Organization
This guide is organized for easy access to information that explains the concepts, operations, and
procedures associated with the BCM system.
About BCM
The BCM system provides private network and telephony management capability to small and
medium-sized businesses.
The BCM system:
• integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features
into a single telephony system
• enables you to create and provide telephony applications for use in a business environment
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Chapter 1 Getting started with BCM 21
BCM features
BCM50 3.0 supports the complete range of IP telephony features offered by existing BCM
products:
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
• VoIP Gateway (H.323 and SIP): Up to 12 VoIP trunks
• VoIP Telephony Clients: Up to 32 VoIP Telephony clients, supporting the range of Nortel
IP Phones.
BCM50 Hybrid Configuration
A BCM50 system is defined as a hybrid configuration if it is configured with a mix of IP phones,
IP clients, or IP trunks and with non-IP phones, terminals, or trunks (digital phones, analog
phones, FAX machines, digital T1/E1/PRI trunks, BRI interfaces, and analog trunks).
For a BCM50 system deployed in a hybrid configuration, it is recommended that the total number
of stations (digital phones, IP phones, analog terminals, BRI B channels for station side) not
exceed 50. Additional stations can reduce the performance effectiveness of the BCM50.
If you use Meet Me Conferencing, Nortel recommends you increase the number of voice mail plus
Call Centre (Voice Mail + CC) resources from 10 to 15.
When the number of voice mail plus Call Centre resources exceeds 10, the following engineering
rule applies:
• For a BCM50 system deployed in a hybrid configuration, if the number of voice mail plus Call
Centre resources required exceeds 10 (maximum 15) and the trunks use the G.729 codec, the
number of IP trunks must not exceed 10.
• The number of IP trunks may number 12 if the trunks are configured with the G.711 codec.
BCM applications
BCM50 3.0 supports many applications provided on the existing BCM platforms.
Note: You enable the following features by entering the appropriate keycodes (no
additional hardware is required).
• Voice Messaging for standard voice mail and auto-attendant features
• Unified Messaging providing integrated voice mail management between voice mail and
common e-mail applications
• Fax Suite providing support for attached analog fax devices
• Voice Networking features
• LAN (computer telephony engine) CTE
•IP Music
BCM50 3.0 Device Configuration Guide
22 Chapter 1 Getting started with BCM
• Intelligent Contact Center
Symbols and conventions used in this guide
These symbols are used to highlight critical information for the BCM system:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: Alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security Note: Indicates a point of system security where a default should be
changed, or where the administrator needs to make a decision about the level of
!
security required for the system.
Warning: Alerts you to ground yourself with an antistatic grounding strap
before performing the maintenance procedure.
Warning: Alerts you to remove the BCM main unit and expansion unit power
cords from the ac outlet before performing any maintenance procedure.
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Chapter 1 Getting started with BCM 23
The following conventions and symbols are used to represent the Business Series Terminal display
and dialpad.
Convention Example Used for
Word in a special font (shown in
the top line of the display)
Underlined word in capital letters
(shown in the bottom line of a
two-line display telephone)
Dialpad buttons
Pswd:
PLAY
£
Command line prompts on display telephones.
Display option. Available on two line display
telephones
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
. Press the button directly below the
The following text conventions are used in this guide to indicate the information described:
Convention Description
bold Courier
text
Indicates command names and options and text that you must enter.
Example: Use the
Example: Enter
info command.
show ip {alerts|routes}.
italic text Indicates book titles.
plain Courier
text
FEATURE
HOLD
Indicates command syntax and system output (for example, prompts
and system messages).
Example:
Set Trap Monitor Filters
Indicates that you press the button with the coordinating icon on
whichever set you are using.
RELEASE
Related publications
This section provides a list of additional documents referred to in this guide. There are two types
of publications: Technical Documents on page 23 and User Guides on page 24.
Technical Documents
System Installation
Installation and Maintenance Guide
Keycode Installation Guide
System Programming
Administration Guide
BCM50 3.0 Device Configuration Guide
24 Chapter 1 Getting started with BCM
Networking Configuration Guide (NN40020-603)
Telset Administration Guide
Telephones and Peripherals
Telephony Device Installation Guide
BST Doorphone Installation and Configuration Guide (P1013654)
T24 KIM Installation Card (P0603481)
Digital Mobility
DECT Deployment and Demonstration Tool
Digital Mobility System Installation and Configuration Guide
T7406 Cordless Handset Installation Guide (P0606142)
IP Telephony
BCM IP Softphone 2050 Installation Guide
WLAN IP Telephony Installation and Configuration Guide
User Guides
Telephones and Peripherals
BCM Telephone Features User Guide
BST Doorphone User Guide (P0605668)
Central Answering Position (CAP) User Guide (P0603480)
Hospitality Features Card
System-wide Call Appearance (SWCA) Features Card
T7000 Telephone User Card (P0912061)
T7100 Telephone User Card (P0609621)
T7208 Telephone User Card (P0609622)
T7316 Telephone User Card (P0935248)
T7316E Telephone User Card (P0609623)
Digital Mobility
DECT 413X/414X Handset User Guide
DECT 4145Ex/4146Ex Handset User Guide
Digital Mobility Phone 7420 User Guide
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Digital Mobility Phone 7430/7440 User Guide
T7406 Cordless Telephone User Card (P0942259)
IP Telephony
IP Phone 1110 User Guide (NN40050-117)
IP Phone 1120E User Guide (NN10300-062)
IP Phone 1140E User Guide (NN10300-064)
IP Audio Conference Phone 2033 User Guide
IP Phone 1200 Series User Guide (NN40050-111)
IP Audio Conference Phone 2033 User Guide
IP Phone 2001 User Guide
IP Phone 2002 User Guide
IP Phone 2004 User Guide
IP Phone 2007 User Guide
Chapter 1 Getting started with BCM 25
BCM WLAN 2210/2211/2212 Handset User Guide
1210/1220/1230 IP Phone Regulatory Information (NN40050-110)
IP Phone 1200 Series User Guide (NN40050-111)
IP Phone 1210 Quick Reference Guide (NN40050-112)
IP Phone 1220 Quick Reference Guide (NN40050-113)
IP Phone 1230 Quick Reference Guide (NN40050-114)
LED Expansion Module: 12-Key Self-Labeling Quick Reference Guide (NN40050-115)
LED Expansion Module: 18-Key Paper Label Quick Reference Guide (NN40050-116)
IP Phone 1210/1220/1230 Quick Installation Guide (NN40050-301)
IP Phone 1200 Series Installation Guide (NN40050-302)
Expansion Modules for IP Phone 1200 Series Quick Installation Guide (NN40050-303)
BCM50 3.0 Device Configuration Guide
26 Chapter 1 Getting started with BCM
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Chapter 2
Welcome panel
The Welcome panel displays information for the current account logged on the system. The
administrator is prompted to change the password before any programming menus are accessible.
This panel will be displayed:
• on the first login to the BCM by nnadmin
• when the administrator has selected the forced password change option on an account
• if the password has expired
Figure 1 Initial welcome panel
27
Table 2 Initial Welcome panel fields
Attribute Value Description
User ID <read-only> User ID you used to log on to the system.
Password <alphanumeric> To change password, select the field and enter new
Once the password has been changed the entire navigation tree is accessible. See Figure 2.
password. The password must satisfy the password
policy requirements for the system. See the
Administration Guide (NN40020-600) for more
information on password requirements.
BCM50 3.0 Device Configuration Guide
28 Chapter 2 Welcome panel
Figure 2 Welcome panel
Table 3 Welcome panel fields
Attribute Value Description
Current Account
Account Notifications <read-only> Displays BCM administrative messages or notifications
User ID <read-only> User ID you used to log on to the system.
Telset User ID <read-only> User ID used to logon to the telset configuration interfaces for
Last successful login <read-only> Date and time that this user account was last logged in the
regarding the current user.
telephony and CallPilot applications.
system.
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Chapter 3
System software
The following path indicates where to access the system identification settings in Element
Manager:
• Element Manager: Configuration > System > Identification
Figure 3 System Identification panel
29
Table 1 describes each field on this panel.
Table 1 System Identification fields
Attribute Value Description
Model <read-only> This is the system hardware release currently running on this
System name <alphanumeric> It is easier to manage a group of systems if each system is
System software version <read-only> The version of software running on the BCM Main Unit.
Country or region <read-only> This setting defines internal system settings for default values,
device.
provided with a unique name or identification number.
available languages, and hardware and functional availability
for a specific country or region.
Setting Date and Time
How you set the Date and Time feature for your system depends on whether your system receives
this information from a network server.
The following path indicates where to access the date and time settings in Element Manager:
• Element Manager: Configuration > System > Date and Time
BCM50 3.0 Device Configuration Guide
30 Chapter 3 System software
Click the following link to connect with the type of information you want to view:
Panel Task
Click the navigation tree heading to access general information about Date and Time management.
Figure 4 Date and time panel
“Setting clock control to local system” on page 32
Table 2 describes each field on the Date and Time panel.
Table 2 Date and Time panel fields (Sheet 1 of 2)
Attribute Value Description
Date and Time Source NTP
Tr un k
Manual
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Set to NTP (Network Time Protocol) if the system uses a
network server to determine the correct time and date.
Set to Trunk to use time and date settings from a CO through
an analog or IDSN line.
Set to Manual if you want to be able to manually configure the
time and date for your system.
Default: Manual
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