Avaya BCM50 2.0 Upgrade Guide

Upgrade Guide

BCM50 2.0

Business Communications Manager

Document Status: Standard Document Number: NN40020-401 Document Version: 01.01 Part Code: N0107119 Date: October 2006

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

Contents

Chapter 1

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What is new in BCM50 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using this upgrade guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

First step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Second step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Final step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 3

Pre upgrade activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important information to note before you attempt this upgrade . . . . . . . . . . . . . . . . . . . 9

Pre upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents 3

Chapter 4

Upgrading to BCM50 2.0 and SRG50 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Upgrading an SRG50 1.0 system to SRG50 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Performing the BCM50 2.0 and SRG50 2.0 upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 13

Scheduling the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Element Manager for BCM50 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Verifying the time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing the first stage of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Applying the keycode file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing the second stage of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Performing the third stage of the upgrade (optional) . . . . . . . . . . . . . . . . . . . . . . . 17

Performing the stages of the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Confirming the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 5

Post upgrade activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Post upgrade tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Upgrading client applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Appendix A

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Software updates log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Common troubleshooting issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Upgrade Guide

4 Contents

If a stage of the BCM50 2.0 (or SRG50 2.0) upgrade fails . . . . . . . . . . . . . . . . . . 25

If your BCM50 2.0 (or SRG50 2.0) system does not function properly . . . . . . . . . 26

NN40020-401

Chapter 1

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, from this site you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

Chapter 1 How to get help 5

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Upgrade Guide

6 Chapter 1 How to get help

NN40020-401

Chapter 2

Getting started

Use this document to upgrade from:

• Business Communications Manager (BCM) 50 Release 1.0 software to BCM50 Release 2.0 software

• Survivable Remote Gateway (SRG) 50 Release 1.0 software to SRG50 Release 2.0 software

Read the information in this chapter carefully before you begin the upgrade.

Survivable Remote Gateway (SRG)

An SRG50 system uses the same hardware and is based on the same software as a BCM50 system. When you apply the SRG keycode, only the SRG functionality is activated. Therefore, you use the same upgrade process to upgrade BCM50 and SRG50 systems.

Applicable systems

The upgrade applies to systems running:

• BCM50 1.0 (versions 1.00.2.04g and 1.00.2.04j)

•SRG50 1.0

What is new in BCM50 2.0

For a list of new features supported by BCM50 2.0, see the System Overview Guide.

Features not available

The upgrade process does not upgrade the BCM50 1.0 hardware; only the software is upgraded. Therefore, the BCM50 1.0 hardware cannot support the following features provided in a new BCM50 2.0 system:

• Wide Area Network (WAN) backup

• integrated (onboard) Basic Rate Interface (BRI) ports

• new router features

Because the BCM50 router hardware is not upgraded during this upgrade process, the router functionality remains the same as in BCM50 1.0. That is, all BCM50 1.0 router features function normally on the upgraded system, and all new BCM50 2.0 router features are not available on the upgraded system.

Upgrade Guide

8 Chapter 2 Getting started

Using this upgrade guide

This section explains how to use the information in this guide.

Caution: Read all the instructions carefully before attempting the upgrade.

First step

The first step of the upgrade process contains the following parts:

• Read the sections in Chapter 3, “Pre upgrade activities,” on page 9 about prerequisites and pre upgrade tasks.

•Read Chapter 4, “Upgrading to BCM50 2.0 and SRG50 2.0,” on page 13 before you perform the upgrade.

• After you read this information and are certain that your system is ready to be upgraded, go to the “Second step” on page 8.

Second step

Perform the upgrade using the information in Chapter 4, “Upgrading to BCM50 2.0 and SRG50

2.0,” on page 13.

This chapter describes:

• upgrading a BCM50 1.0 system

• upgrading an SRG50 1.0 system

• step-by-step instructions to guide you through the upgrade process

Error messages might appear during the upgrade process. For more information, see Appendix A,

“Troubleshooting,” on page 25.

When the upgrade is complete, go to the “Final step” on page 8.

Final step

After a successful upgrade, go to the chapter that discusses post upgrade activities, Chapter 5,

“Post upgrade activities,” on page 23.

This chapter describes:

• verification of upgraded data on your system

• manual entry of any parameters that are not automatically upgraded

• reinstallation of all client applications supported by BCM50 2.0 on all desktop systems

Some or all of these activities might not apply to your system, but review them and perform the relevant activities.

NN40020-401

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