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Page 3
Contents
New in this release5
Features 5
Introduction7
System maintenance9
BCM450 equipment replacement11
BCM450 internal component replacement13
Replacing a media bay module 15
Removing the power supply 16
Connecting the new power supply 17
Removing the hard disk 17
Installing the hard disk 18
Installing the CEC 19
Replacing memory 21
Removing the cooling fan 22
Installing the fan 22
Replacing the clock/calendar battery 23
Prerequisites 15
Procedure steps 15
Prerequisites 21
Prerequisites 24
Procedure steps 24
Redundant power supply installation25
Prerequisites for redundant power supply installation 25
Redundant power supply installation navigation 26
Removing the PSU status connector jumper 26
Disconnecting the cables from the main unit 35
Disconnecting the cables from the expansion cabinet 36
Shutting down the system for maintenance 36
Returning the system to operation 38
Removing the BCM450 base function tray 39
Prerequisites 39
Procedure steps 39
Reinstalling the BCM450 base function tray 40
Prerequisites 40
Procedure steps 40
Removing the BCM450 main unit top cover 40
Prerequisites 41
Procedure steps 41
Installing the main unit top cover 42
Prerequisites 42
Procedure steps 42
BCM modules management45
Disabling or enabling a bus or module 46
Disabling or enabling a port channel setting 47
Configuring a Station Module type BCM450 MBM 47
Deconfiguring a Station Module type BCM450 MBM 48
48
Configuring a Trunk Module or Combination MBM 49
Deconfiguring a Trunk Module or Combination MBM 49
49
System LEDs reference51
System status monitor LEDs 51
Hard disk drive LEDs on BCM450 52
To maintain your Business Communications Manager (BCM) system, you can
replace damaged equipment, manage installed modules, and use BCM
utilities to monitor performance and track statistics.
Prerequisites to system maintenance
•Ensure your BCM system is properly installed. For more information about
installing a BCM system, see Nortel Business Communications Manager 450 5.0 Installation — System (NN40170-303).
System maintenance tasks
This work flow shows you the sequence of tasks you perform to maintain your
BCM system. To link to any tasks, click on System maintenance navigation
Do not use an electric or magnetized screwdriver near the hard disk.
You can lose the information stored on the disk. Shock can damage
the hard disk. Do not drop or hit the hard disk.
Business Communications Manager 450
Maintenance
NN40170-503 02.04 Standard
August 2009
Page 14
14 BCM450 internal component replacement
BCM450 internal component replacement procedures
This task flow shows you the sequence of procedures you perform to replace
an internal component in a BCM450 main unit. To link to any procedure, click
on BCM450 internal component replacement navigation (page 14).
This section describes how to replace a media bay module (MBM) installed in
your BCM450 main unit or expansion cabinet if it is defective or damaged.
This section describes replacing an MBM with the same type of MBM. If you
want to replace an MBM with a different type of MBM, you must treat it as a
new installation. Ensure the new MBM does not overrun any lines already
assigned to other MBMs.
Prerequisites
•Turn off the BCM450 system. For more information, see “Shutting down
the system for maintenance (page 36)”.
•Ensure the BCM450 main unit is disconnected from the AC power source.
Procedure steps
StepAction
1Remove any cabling from the MBM faceplate.
BCM450 internal component replacement 15
2Grasp the right edge of the MBM ejector lever with your thumb, index and
middle fingers.
3Pull outward to partially eject the MBM. Pull further on the lever to eject the
MBM from the bay.
4Grasp the top and bottom edges of the MBM, and remove it from the BCM
unit. Place the MBM in a clean, safe, and static-free area.
5Set the DIP switches on the new MBM to match the settings of the old MBM.
6Install the new MBM in the main unit or expansion cabinet. For more
information about installing an MBM, see Nortel Business Communications
Manager 450 Installation — System.
Remove the defective power supply from your BCM450 main unit or BCM450
expansion cabinet before installing the new power supply.
WARNING
Risk of leakage currents
You must disconnect the telephony and data networking cables from
the system before disconnecting the power cord from a grounded
outlet.
CAUTION
Risk of equipment damage
Protect the hardware components against damage from electrostatic discharge. Always wear a grounded wrist strap before
you handle components. Always place the components in a
static-free container.
Procedure steps
StepAction
1Shut down the BCM450 system. For more information, see Shutting down
the system for maintenance (page 36).
2Disconnect all cables from the front of the base function tray.
3Disconnect the main unit and the expansion cabinet (if applicable) from the
AC power connection.
4Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
5Loosen the screws securing the power supply module (located at the back
of the unit, on the right).
6Pull handle located on the power supply module outward to remove the
After you remove the defective power supply, connect the new power supply
to your BCM450 main unit or BCM450 expansion cabinets.
Prerequisites
•Ensure that the new power supply is an auto adjust power supply.
Procedure steps
StepAction
1Firmly slide the power supply module directly into the power supply bay.
2Tighten the screws to secure the power supply module.
Removing the hard disk
Remove the damaged hard disk before installing the new hard disk.
BCM450 internal component replacement 17
--End--
Procedure steps
StepAction
1In Business Element Manager, go to Administration >System
Metrics>Disk Mirroring. Determine whether it is HDD-1 in the first (left)
hard disk slot or HDD-2 in the second (right) slot that has failed.
The Status section will list one of the drives as Failed and not Passed. If the
system has been rebooted since the failure has occurred, depending on the
type of hard disk failure, a second drive may not be listed in this section. In
that case, the drive that is installed but does not have a lit HDD LED and is
not listed in the Status section will be the failed disk to be replaced.
2Turn off the BCM450 system and disconnect it from the AC power source.
For more information, see Shutting down the system for maintenance
(page 36).
CAUTION
Risk of damage to equipment
Do not use an electric or magnetized screwdriver near the hard disk.
You can lose the information stored on the disk. Shock can damage
the hard disk. Do not drop or hit the hard disk.
1Attach one end of a grounding strap to your wrist and the other end to a
grounded metal surface.
2Place the new fan in the fan access panel in the same position as the old fan.
3 Ensure the fan cable is oriented to the bottom of the fan and that the fan
label is closest to the grill on the panel.
Attention: Ensure the label of the new fan faces the back of the BCM450 unit. Air
must flow out of the unit as indicated by the embossed arrows on the fan.
4Align the fan chassis mounting holes with the holes in the fan access panel.
5Hold the fan in place against the fan access panel and push the rivet collar
through the fan access panel and fan chassis mounting holes.
6Insert the rivet pin into the rivet collar.
7Connect the fan cable connector to the base function tray connector.
BCM450 internal component replacement 23
8Mount the fan access panel to the main unit.
9Tip the top of the fan access panel toward you.
10Insert the bottom lip of the fan access panel in the main unit.
11Align the screw holes in the fan access panel with the screw holes on the
main unit.
12Install and tighten the fan access panel screws.
13Restore the BCM450 system to operation.
14To test the direction of the fan exhaust, hold a piece of paper or your hand
close to the fan exhaust. A correctly installed fan blows air away from the
main unit.
15If the fan exhaust air flow is incorrect, remove the cooling fan and reinstall it
in the correct position.
Replacing the clock/calendar battery
This section describes how to remove and install the clock/calendar battery
located on the main card when it ceases to function. The clock/calendar
battery supplies the power required to keep the CMOS information current if
there is a power failure.
This chapter describes how to install the optional redundant power supply and
cooling fan into the BCM450 main unit.
Each power supply has its own AC power connector, an Audible Fail Alarm
shutoff button, and a power switch.
Attention: Both power switches must be turned on at all times. When
shutting down the BCM system, disconnect the power cords from the AC
power source; do not turn the power switches off.
Prerequisites for redundant power supply installation
•You require a redundant power supply upgrade kit (NTC03180TXE6).
Redundant power supply installation procedures
The following task flow shows you the sequence of procedures you perform
the sequence of tasks you perform to install a redundant power supply and
cooling fan in your BCM450 system. To link to any procedure, select
Redundant power supply installation navigation (page 26).
Figure 6 Redundant power supply installation tasks
Redundant power supply installation navigation
•Removing the PSU status connector jumper (page 26)
•Installing the redundant power supply cage (page 28)
•Installing the secondary cooling fan (page 31)
•Installing the power supply modules (page 33)
Removing the PSU status connector jumper
Perform the following procedure to remove the power supply unit (PSU) status
connector jumper if you are installing a redundant power supply in the
BCM450 main unit for the first time.
Prerequisites
•Turn off the BCM450 system.
•You require a Phillips head screwdriver.
•Ensure you disconnect the BCM450 main unit from the AC power source.
1Attach one end of a grounding strap to your wrist and the other end to a
grounded metal surface.
2Remove the fan access panel screws at the top and bottom of the panel.
Place the screws in a safe location.
3Tip the top of the fan access panel toward you.
4Grasp the fan access panel with both hands, and then lift it away from the
main unit. Do not stretch the fan cables.
5Disconnect the CIF card fan cables.
6Remove the snap rivets that hold the fan to the fan access panel. The snap
rivet has two parts: a center pin and a collar. Gently separate the plastic rivet
pin with your fingernail from the center of the rivet collar. Remove the rivet
pin and collar from the fan access panel. Place the rivet pin and collar in a
safe location.
7Lift the fan away from the fan access panel. Put the old fan access panel in
a safe location.
8Place one of the fans on the new fan access panel, over one of the grills.
9Ensure you orient the fan cable to the bottom of the fan and that the fan label
is closest to the grill on the panel.
Attention: Ensure the label of the new fan faces the back of the BCM450 unit. Air
must flow out of the unit as indicated by the embossed arrows on the fan.
10Align the fan chassis mounting holes with the holes in the fan access panel.
11Hold the fan in place against the fan access panel, and then push the rivet
collar through the fan access panel and fan chassis mounting holes.
You must disconnect the telephony and data networking cables from
the system before disconnecting the power cord from a grounded
outlet
Business Communications Manager 450
Maintenance
NN40170-503 02.04 Standard
August 2009
Page 36
36 Common procedures
3Remove the expansion cable if the main unit is connected to an expansion
cabinet.
4If the system uses the external Music Source port, remove the cable from
this port.
5If the system uses a Uninterruptable Power Supply (UPS), remove the USB
cable from the USB port.
6Remove the power supply cord from the main unit.
--End--
Disconnecting the cables from the expansion cabinet
Disconnect the cables from the BCM450 expansion cabinet to prepare the
system for maintenance operations.
Prerequisites
•Use Element Manager to disable the media bay modules (MBM) that are
installed in the expansion cabinet. For more information about disabling an
MBM, see Nortel Business Communications Manager Administration and Security.
WARNING
Risk of leakage currents
You must disconnect the telephony and data networking cables from
the system before disconnecting the power cord from a grounded
outlet
Procedure steps
StepAction
1Disconnect the expansion cable from the expansion port on the expansion
cabinet.
2Disconnect all of the telephone lines and extension cables from the MBMs
inserted in the expansion cabinet. If more than one cable exists, mark the
cables to identify the port from which you removed them.
3Remove the power supply cord from the expansion cabinet.
--End--
Shutting down the system for maintenance
Shut down the BCM450 system to prepare it for maintenance operations.
•Ensure you have a recent backup of the BCM450 system programming. If
a recent backup is not available, use Element Manager to back up the
system data. For information about backing up the system data, see
Nortel Business Communications Manager Administration and Security.
•Remove the telephony and data networking lines from the BCM main unit
and expansion cabinet. For more details, see Disconnecting the cables
from the main unit (page 35) and Disconnecting the cables from the
expansion cabinet (page 36).
Procedure steps
StepAction
Common procedures 37
WARNING
Risk of leakage currents
You must disconnect the telephony and data networking cables from
the system before disconnecting the power cord from a grounded
outlet.
1Launch Element Manager.
2From the Administration tab, click the Utilities folder to expand it.
3From the Utilities folder, select Reset.
4Click Shutdown BCM System to shut down the system.
The BCM system begins the shutdown process.
When the shutdown process is complete, the final warning dialog box
appears, and the system status LED becomes yellow and enters a flashing
state.
5Click OK to disconnect Element Manager.
When the shut down is complete, the power LED becomes black, and the
status LED enters a solid yellow state.
6Remove the DS256 cables from the front of the BCM main unit and, if
present, the expansion cabinet.
7Mark the cables to ensure a correct reconnection.
8Disconnect the BCM main unit and expansion cabinet power cords from the
AC outlet.
9Ensure you have room to access the part you are working on. Remove the
Return the BCM system to operation to restart telephony services after you
complete your maintenance operations.
Prerequisites
•For more information about installing the system, see Nortel Business
Communications Manager 450 Installation — System.
WARNING
Risk of service loss
When you restart the system, all digital telephony, IP client voice
mail, and Voice over IP (VoIP) ports are not available until the system
services restart.
WARNING
Risk of leakage currents
You must reconnect the power cord to a grounded outlet before
reconnecting the telephony and data networking cables to the
system.
Procedure steps
StepAction
1If you removed the BCM450 main unit from the rack or wall, replace it.
2Ensure your BCM450 power supply is connected to your BCM450 system
and to an AC wall outlet or a UPS.
3Ensure the telephony cables are connected to the BCM main unit and BCM
expansion cabinets.
4Check the Power and Status LEDs on the main unit. After the BCM starts,
both LEDs must be solid green. If either LED is not solid green, a problem
with the main unit exists.
For a detailed description of the LED states, see System status monitor
LEDs (page 51).
5If this system has an expansion cabinet, check the Power and Status LEDs
on the media bay modules (MBM) in the expansion cabinet. Both LEDs must
be solid green. If either LED is not solid green, a problem exists with the
MBM or the expansion cabinet.
For a detailed description of the MBM LED states, see Nortel Business
The following procedure describes how to reinstall a BCM450 base function
tray after maintenance, or how to install a new BCM450 base function tray if it
is defective or damaged.
Prerequisites
•Ensure the main unit is disconnected from the AC power source.
CAUTION
Risk of equipment damage
Protect the hardware components against damage from electrostatic
discharge.
Always wear a grounded wrist strap before you handle components.
Always place the components in a static-free container.
Procedure steps
StepAction
1Disconnect the BCM450 system from the AC power outlet.
2Attach one end of the grounding strap to your wrist and the other end to a
grounded metal surface.
3Move the base function tray latches to the unlocked position.
4Position the base function tray in the correct main unit bay.
5Insert the base function tray into the main unit.
6Push the base function tray latches to the locked position.
7Install the base function tray latch screws.
8Insert all connectors in the correct locations on the base function tray face.
9Restore the BCM450 system to operation.
10Observe the system status monitor LEDs to ensure the base function tray
initializes correctly.
--End--
Removing the BCM450 main unit top cover
Use this procedure to remove the top cover of the BCM450 main unit if you want to
perform maintenance activities.
Use this procedure to install the top of the main unit cover after maintenance or
installation activities are complete and you are ready to start the system.
Prerequisites
•Ensure the main unit is disconnected from the AC power source.
CAUTION
Risk of equipment damage
Protect the hardware components against damage from electrostatic
discharge.
Always wear a grounded wrist strap before you handle components.
Always place the components in a static-free container.
Procedure steps
StepAction
1If required, remove the main unit from the server rack.
2Attach one end of the grounding strap to your wrist and the other end to a
Determine the status of any of the settings under the media bay module
headings. To correct a problem or change a module setting, you can enable
or disable a bus or module, or select ports on the module.
Prerequisites to BCM modules management
•Launch Element Manager and connect to your BCM450 system.
BCM modules management procedures
This task flow shows you the sequence of procedures you perform to manage
modules in your BCM450 system. To link to any procedure, click on BCM
1In Element Manager, click Configuration > Resources > Telephony
Resources > Modules pane.
2Select the module you wish to enable or disable.
3Click either Enable or Disable.
4Click OK.
--End--
Disabling or enabling a port channel setting
Disable or enable a port channel setting if you need to isolate a problem or
block access from the module, by turning off individual port channels rather
than the entire module.
Prerequisites
•A trunk media bay module has no changeable settings on the Trunk Port
Details record.
BCM modules management 47
Procedure steps
StepAction
1In Element Manager, click Configuration > Resources > Telephony
Resources > Modules panel.
2Click the module supporting the port you want to enable or disable.
3On the Set Port Details tab, select the port you want to enable or disable.
4Click either Enable or Disable.
The State box indicates the mode of operation for the port. If the port is
enabled, this box shows “unequipped” unless a device is physically
connected.
--End--
Configuring a Station Module type BCM450 MBM
You can configure BCM450 MBMs through Element Manager.
This chapter provides information about the main unit LED status during
normal operation, startup, and reboot.
System status monitor LEDs
The BCM450 system status LEDs on the main unit provide information about
the status of the BCM450 system. Use these LEDs to determine if the system
is functioning properly and if the system generates an alarm.
The following figure shows the location of the system status and power LEDs
on the BCM450.
Figure 10 LED locations on the BCM450
System
Power
The following tables show the meanings of LED states.
Table 1 System status LEDs states and descriptions
Power StatusDescription
LED states seen during Start up sequence
Solid yellowSolid yellowPower applied to system
Solid yellowOffPower on self test (POST). Lasts for 9
Publication: NN40170-503
Document status: Standard
Document issue: 02.04
Document date: August 2009
Product release: BCM 5.0
Job function: Maintenance
Type: NTP
Language type: English
NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.
Maxell is a trademark of Hitachi Maxell, Ltd.
All other trademarks are the property of their respective owners.
To provide feedback or report a problem with this document, go to www.nortel.com/documentfeedback.
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