Avaya BCM 450 Installation Manual

Avaya Business Communications Manager 450 6.0

Installation — System

NN40170-303

Document status: Standard Document issue: 03.03 Document date: February 2011 Product release: 6.0 Job function: Installation Type: Document Language type: English

Notices

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ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES

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Content s

New in this release 7

Features 7

Introduction 9 Installation architecture 11

System architecture 11 DHCP and IP addressing 12

Mounting options 13

Miscellaneous features 14

Line and data connector wiring 14

Avaya BCM450 installation preparation 15

Verifying the expansion cabinet components 17 Preinstallation checklists 17

Avaya BCM450 main unit and expansion cabinet installation 19 Avaya BCM450 main unit installation 21 Installing the Avaya BCM450 main unit on a rack 23 Avaya BCM450 main unit wall-mount installation 25

Mounting the backboard 26 Installing the main unit using a wall-mount bracket 26

Avaya BCM450 main unit desktop installation 29 Avaya BCM450 expansion cabinet installation 31

Mounting the expansion cabinet in an equipment rack 32 Installing the expansion cabinet on a wall 33 Installing the expansion cabinet on a desktop 34 Connecting the expansion cabinet to the main unit 34

MBM installation 37

Configuring the G4x16 or G8x16 DIP switches 39 Configuring the GASM DIP switches 39 Wiring the FEM 40 Configuring MBMs for main unit installation 42 Configuring MBMs for expansion cabinet installation 43

Multi-Image Hard Drive 7

External DHCP server not available 12 External DHCP server available 13

Rack-mount installation 13 Wall-mount installation 13 Desktop-mount installation 14

External music source 14 Analog telephones and devices 14 Business Element Manager 14 Startup Profile 14

Avaya BCM450 expansion cabinet installation navigation 32

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 3

Contents

Installing an MBM in the main unit or an expansion cabinet 44

Prerequisites 44

Avaya BCM450 cable connection 47 Power connection 49

Connecting a UPS to your Avaya BCM450 system 51 Connecting the Avaya BCM450 system to a power source 51

Lines and extensions connection 53

Connecting to GATM4/GATM8, and G4x16/8x16 MBMs 54 Connecting to DTM, BRIM, CTM, and 4x16 MBMs 55 Connecting to DSM16+, DSM32+, ASM8 MBMs 56

Auxiliary equipment connection 57

Connecting an auxiliary ringer 59 Connecting an external paging system 60 Connecting the music source using the music source jack 60

Procedure steps 61

LAN connection 63

Connecting the main unit to the LAN 64 Connecting IP devices to the LAN 64

Avaya BCM450 telephone and peripheral installation 65 Telephone installation 67

Installing an emergency telephone 67 IP phone installation 67 Mobility system installation 68 Avaya 7406E Digital Mobile Handset installation 68

Capacity expansion card installation 69

Installing the CEC 69

Analog terminal adapter installation 71

Connecting the ATA2 72

Prerequisites 72

Procedure steps 72 Mounting the ATA2 to a wall 72 Testing insertion loss measurement from the CO to the analog device 73

Prerequisites 73

Procedure steps 73 Testing insertion loss measurement from the analog device to the CO 73

Prerequisites 73

Procedure steps 73 Configuring the ATA2 74

Business Element Manager installation 75

Business Element Manager installation procedures navigation 75 Downloading and installing Business Element Manager 76

Procedure steps 76 Connecting to the Avaya BCM450 through Business Element Manager 76

Prerequisites 77

4 Avaya Business Communications Manager 450 6.0 Installation — System February 2011

Procedure steps 77

Avaya BCM450 common procedures 79

Rebooting the Avaya BCM450 79 Avaya BCM450 shut-down 79 Installation troubleshooting 79

Checking LED status 79

Checking DIP switches 80

Troubleshooting 81

Troubleshooting navigation 81 Testing the main unit 81

Use the following procedure to test the main unit. 81

Procedure steps 81 Troubleshooting the main unit 82

If a test fails, use the following procedure to troubleshoot the main unit. 82

Procedure steps 82 Testing an MBM 82

Procedure steps 82 Determining why an MBM does not appear in Business Element Manager 83

Procedure steps 83 Troubleshooting the FEM 83

Procedure steps 83 Troubleshooting the ATA2 83 Troubleshooting dial tone problems with the ATA2 84 Checking ATA2 wiring 84 Avaya BCM450 system reset 84

Preinstallation reference 87

Environmental requirements 87 Electrical requirements 87 Site telephony wiring requirements 88

GASM DIP switch configuration 89

Ports and connectors reference 91

Main unit ports and connectors 91

Analog device specifications 93

ATA2, ASM8, ASM8+, GASM, and GASI analog device specifications 93

LED indicators reference 97

System status monitor LEDs 97 Hard disk drive LEDs 99 LAN port LEDs 99 Media bay module LEDs 100 DTM LEDs 101 BRIM LEDs 103

System information and tools 105

Media bay modules 105

Contents

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 5

Contents

Additional hardware 106 To ol s 1 0 7 System information 108

Default values reference 109

Default user names and passwords 109

Wiring charts reference 111

DTM wiring chart 111 BRIM wiring chart 112 ADID wiring chart 113 GATM wiring chart 113 4x16 wiring chart 116 G4x16 and G8x16 wiring chart 117 DSM16 and DSM32 wiring chart 117 ASM8, ASM8+, and GASM wiring chart 118

6 Avaya Business Communications Manager 450 6.0 Installation — System February 2011

New in this release

The following sections detail what’s new in Avaya Business Communications Manager 450 Installation — System (NN40170-303) for Release 6.0:

Features

This document contains information about the following features in Release 6.0.

Multi-Image Hard Drive

Avaya Business Communications Manager 6.0 (Avaya BCM) introduces the new Multi-Image Hard Drive Field Replaceable Unit (FRU). For more information about new LED states related to Multi-Image Hard Drives, see LED indicators reference (page 97).

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 7

New in this release

8 Avaya Business Communications Manager 450 6.0 Installation — System February 2011

Introduction

This guide describes how to install the Avaya Business Communications Manager 450 Release 6.0 (Avaya BCM450 6.0) system. For information on upgrading to this release,

see the Avaya BCM 6.0 Upgrade Guide (NN40170-401).

The concepts, operations, and tasks described in this guide relate to the Avaya BCM450 system. This guide provides task-based information to install the hardware components.

The Avaya BCM450 6.0 provides private network and telephony management capability to small- and medium-sized businesses.

All procedures in this guide also apply to systems shipped with a redundant fan and power supply, as well as systems shipped with a secondary hard disk drive. Any differences are indicated in the procedure.

The Avaya BCM450 system

• integrates voice and data capabilities, and IP Telephony gateway functions into a

single telephony system

• provides telephony applications for use in a business environment

Navigation

• Installation architecture (page 11)

• Avaya BCM450 installation preparation (page 15)

• Avaya BCM450 main unit and expansion cabinet installation (page 19)

• Avaya BCM450 main unit installation (page 21)

• Installing the Avaya BCM450 main unit on a rack (page 23)

• Avaya BCM450 main unit wall-mount installation (page 25)

• Avaya BCM450 main unit desktop installation (page 29)

• Avaya BCM450 expansion cabinet installation (page 31)

• MBM installation (page 37)

• Avaya BCM450 expansion cabinet installation (page 31)

• Avaya BCM450 cable connection (page 47)

• Power connection (page 49)

• Lines and extensions connection (page 53)

• Auxiliary equipment connection (page 57)

• LAN connection (page 63)

• Avaya BCM450 telephone and peripheral installation (page 65)

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 9

Introduction

• Capacity expansion card installation (page 69)

• Analog terminal adapter installation (page 71)

• Business Element Manager installation (page 75)

• Avaya BCM450 common procedures (page 79)

• Preinstallation reference (page 87)

• GASM DIP switch configuration (page 89)

• Ports and connectors reference (page 91)

• Analog device specifications (page 93)

• LED indicators reference (page 97)

• System information and tools (page 105)

• Default values reference (page 109)

• Wiring charts reference (page 111)

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Installation architecture

This chapter describes the architecture of a typical Avaya Business Communications Manager 450 (Avaya BCM450) system, including the main unit, expansion cabinets, and related equipment. The mounting options for your Avaya BCM450 system and the DHCP details are also discussed.

Navigation

• System architecture (page 11)

• DHCP and IP addressing (page 12)

• Mounting options (page 13)

• Miscellaneous features (page 14)

• Line and data connector wiring (page 14)

System architecture

The primary hardware component of your Avaya BCM450 system is the main unit. Each Avaya BCM450 system must have one main unit.

In addition to a main unit, the Avaya BCM450 system can include a Avaya BCM450 expansion cabinet. An expansion cabinet connects to the main unit and provides additional functionality through one or more installed media bay modules (MBM).

You can connect your Avaya BCM450 system directly to a power source or through an uninterruptible power supply (UPS).

For a visual representation of a Avaya BCM450 system, the following figure.

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 11

Installation architecture

Avaya BCM450 system architecture

Expansion cabinet Main unit

UPS

DHCP and IP addressing

Each main unit includes a dynamic host configuration protocol (DHCP) server. This DHCP server supplies Avaya IP Deskphones and client computers with IP addresses and connection information.

You can configure the DHCP server using Business Element Manager.

When the DHCP client is enabled, the main unit receives IP configuration from a DHCP server.

You can configure the default gateway IP address in Business Element Manager at

Configuration > System > IP Subsystem. The default gateway field becomes

read-only when an external DHCP server is present. In this case, the default gateway IP address is supplied by the DHCP server.

External DHCP server not available

If no external DHCP server is available, the main unit uses the following default IP configuration:

IP address: 192.168.2.2 Subnet mask: 255.255.254.0

The DHCP server on the main unit supplies IP configuration information for all IP devices (PCs and IP Phones). The DHCP server also supplies specific connection information to the IP Phones.

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External DHCP server available

If an external DHCP is present, the Avaya BCM450 system uses the IP configuration supplied by the external DHCP server.

The DHCP server on the main unit must configure a range of IP addresses to supply to the IP Phones.

The factory default DHCP server address range is set to 192.168.2.3 - 192.168.3.254. This allows for more than 500 addresses.

Use Business Element Manager to verify and change the default range.

The administrator must ensure that this range works with the network configuration; the external DHCP server does not use the range.

Mounting options

You typically install the main unit and expansion cabinet in the same manner. Ensure you install the expansion cabinets close enough to the main unit so you can connect the supplied 5 m (16 ft) expansion cable between the expansion cabinet and main unit.

Installation architecture

Avaya provides three methods to install the Avaya BCM450 units:

• Rack-mount installation

• Wall-mount installation

• Desktop-mount installation

Rack-mount installation

You can install a Avaya BCM450 main unit in a standard 19-inch equipment rack along with your other networking and telecommunications equipment. You install the Avaya BCM450 expansion cabinet in a similar manner to the main unit.

Wall-mount installation

You can mount a Avaya BCM450 main unit or expansion cabinet on a wall. To mount the unit on a wall, you need the following items:

• A wall-mount bracket kit NTAB3422

• Four #10 x 2.5 cm (#10 x 1 in.) round-head wood screws

• A plywood backboard 2 cm (3/4 in.) thick

To mount the expansion cabinet, you need the following items:

• A wall-mount bracket (supplied with unit)

• Two #10 x 2.5 cm (#10 x 1 in.) round-head screws

• A plywood backboard 2 cm (3/4 in.) thick

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 13

Installation architecture

Desktop-mount installation

You can install a Avaya BCM450 main unit or expansion cabinet on a desktop or a shelf.

Miscellaneous features

The following sections describe some additional features of the Avaya BCM450 system.

External music source

You can connect an external music source for music on hold. For more information about installing an external music source, see Connecting the music source using the

music source jack (page 60).

Analog telephones and devices

You can use an analog terminal adapter (ATA2) to install analog telephones and data devices, such as fax machines, on your Avaya BCM450 system. For more information about installing an ATA2, see Analog terminal adapter installation (page 71).

Business Element Manager

You can use Business Element Manager to configure and monitor your Avaya BCM450 system. For more information about installing Business Element Manager on a PC, see

Business Element Manager installation (page 75).

Startup Profile

An experienced administrator can use the Startup Profile tool with common Avaya BCM parameters. You can use the Startup profile to quickly configure one or multiple systems.

Create the Startup Profile using the Startup Profile template (a Microsoft Excel template). Then use a USB storage device to transfer the Startup Profile data to the Avaya BCM main unit. For more information about Startup Profile and templates, see

Avaya Business Communications Manager 6.0 Configuration—System

(NN40170-501).

Attention: Voicemail parameters are not available through Startup Profile.

Line and data connector wiring

For information about connecting telephone and data lines to media bay modules (MBMs), see Lines and extensions connection (page 53). For information about connecting the Avaya BCM450 to a LAN, see LAN connection (page 63).

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Avaya BCM450 installation preparation

Verify that your site meets all requirements and that you have the required main unit and expansion cabinet components before you install the Avaya Business Communications Manager 450 system.

Prerequisites to Avaya BCM450 installation preparation

• The Avaya BCM450 expansion cabinet is an optional component. The expansion

module increases the number of media bay modules (MBMs) you can install in the system.

Avaya BCM 450 installation preparation procedures

This task flow shows you the sequence of procedures you perform to prepare to install your Avaya BCM450 system. To link to any procedure, go to

Avaya BCM450 installation preparation navigation (page 15).

Avaya BCM450 installation preparation procedures

Avaya BCM450 installation preparation navigation

• Verifying the site requirements (page 16)

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 15

Avaya BCM450 installation preparation

• Verifying the main unit components (page 16)

• Verifying the expansion cabinet components (page 17)

• Preinstallation checklists (page 17)

Verifying the site requirements

Before you install the Avaya BCM450 system, verify that your site meets the installation requirements.

Prerequisites

• For details about environmental, electrical, and telephony-wiring requirements, see

Preinstallation reference (page 87).

Procedure steps

Step Action

1 Determine the location for the main unit (and optional expansion cabinet),

telephones, and other equipment.

2 Order the required trunks from the central office. 3 Ensure that the system complies with the environmental requirements. 4 Ensure that the system complies with the electrical requirements. 5 Ensure that the system complies with the site telephony-wiring requirements.

Verifying the main unit components

Before you install the Avaya BCM450 main unit, verify that you have the required components and that the components are not damaged.

Procedure steps

Step Action

1 Open the Avaya BCM450 main unit box and remove the components. 2 Verify that you have one Avaya BCM450 main unit. 3 Verify that you have one power supply cable. 4 Verify that you have four rubber feet. 5 Verify that you have one set of rack-mount brackets. 6 Verify that you have a documentation CD. 7 Verify that you have the Installation Checklist and Quick Start Guide.

--End--

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8 Visually inspect the components for damage during shipping. 9 If you find damage or if you do not have all components, contact your Avaya

sales representative.

--End--

Verifying the expansion cabinet components

Before you install the optional Avaya BCM450 expansion cabinet, verify that you have the required components, and that they are not damaged.

Procedure steps

Step Action

1 Open the Avaya BCM450 expansion cabinet box and remove the components. 2 Verify that you have one Avaya BCM450 expansion cabinet. 3 Verify that you have one power supply cable. 4 Verify that you have one expansion cable (shielded Ethernet cable). 5 Verify that you have four rubber feet. 6 Verify that you have the correct media bay modules (MBMs).

Avaya BCM450 installation preparation

7 Visually inspect the components for damage during shipping. 8 If you find damage or if you do not have all components, contact your Avaya

sales representative.

Preinstallation checklists

For preinstallation checklists, see Installation Checklist and Quickstart Guide.

--End--

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 17

Avaya BCM450 installation preparation

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Avaya BCM450 main unit and expansion cabinet installation

To install a Avaya Business Communications Manager 450 system, you must install a Avaya BCM450 main unit, and an optional expansion cabinets with media bay modules (MBM).

Prerequisites to main and expansion cabinet installation

• A Avaya BCM450 system requires a main unit, and can include an optional

expansion cabinet.

Avaya BCM450 main unit and expansion cabinet installation tasks

This work flow shows you the sequence of tasks you perform to install a main unit and expansion cabinet. To link to any tasks, go to Avaya BCM450 main unit and expansion

cabinet installation navigation (page 20).

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 19

Avaya BCM450 main unit and expansion cabinet installation

Avaya BCM450 main unit and expansion cabinet installation tasks

Avaya BCM450 main unit and expansion cabinet installation navigation

• Avaya BCM450 main unit installation (page 21)

• Avaya BCM450 expansion cabinet installation (page 31)

• MBM installation (page 37)

• Avaya BCM450 cable connection (page 47)

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Avaya BCM450 main unit installation

This chapter describes how to install a Avaya Business Communications Manager 450 main unit. You can install the main unit in a standard 19-inch equipment rack, on a wall, or on a desktop.

Prerequisites to main unit installation

• To operate the Avaya BCM450 main unit at the optimal internal temperature, ensure

the top, sides, and rear clear of obstructions and away from the exhaust of other equipment.

• Ensure no objects are on top of the main unit.

Main unit installation tasks

This work flow shows you the sequence of tasks you perform to install a main unit. To link to any tasks, go to Avaya BCM450 main unit installation navigation (page 22).

Avaya BCM450 main unit installation tasks

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 21

Avaya BCM450 main unit installation

Avaya BCM450 main unit installation navigation

• Installing the Avaya BCM450 main unit on a rack (page 23)

• Avaya BCM450 main unit wall-mount installation (page 25)

• Avaya BCM450 main unit desktop installation (page 29)

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Inst alling the Avaya BCM450 main unit on a rack

Avaya BCM450 main unit rack-mount installation procedures

Attach the rack-mount brackets to the Avaya Business Communications Manager 450 main unit.

Prerequisites

• Use only the screws supplied with the rack-mount bracket. Other screws can

damage the Avaya BCM450 main unit.

Procedure steps

Step Action

1 Place the Avaya BCM450 main unit on a flat, clean surface. 2 Align the screw holes between the Avaya BCM450 main unit and the right

rack-mount bracket.

3 Fasten the bracket to the Avaya BCM450 main unit using four screws.

Attaching the rack-mount bracket

4 Align the screw holes between the Avaya BCM main unit and the left

rack-mount bracket.

5 Fasten the bracket to the main unit using four screws.

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 23

Installing the Avaya BCM450 main unit on a rack

6 Determine the location in the rack where you want to install the main unit. 7 Position the main unit in the rack. Have an assistant hold the main unit. 8 Align the holes in the rack-mount bracket with the holes in the equipment rack

rails.

9 Fasten the rack-mount brackets to the rack using the four supplied rack screws.

Mounting the Avaya BCM450 on a rack

--End--

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Avaya BCM450 main unit wall-mount installation

This chapter describes how to install a Avaya Business Communications Manager 450 main unit on a wall. To wall-mount a Avaya BCM450 unit, you need a wall-mount bracket. The Avaya BCM450 unit connects to the wall-mount bracket.

Prerequisites to Avaya BCM450 main unit wall-mount installation

• wall-mount bracket kit NTAB3422

• four #10 x 2.5cm (#10 x 1in.) round-head wood screws

• plywood backboard 2 cm (3/4 in.) thick

Avaya BCM450 main unit wall-mount installation procedures

This task flow shows you the sequence of procedures you perform to install a main unit on the wall. To link to any procedure, go to Avaya BCM450 main unit wall-mount

installation navigation (page 25).

Avaya BCM450 main unit wall-mount installation procedures

Avaya BCM450 main unit wall-mount installation navigation

• Mounting the backboard (page 26)

• Installing the main unit using a wall-mount bracket (page 26)

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 25

Avaya BCM450 main unit wall-mount installation

Mounting the backboard

Mount a plywood backboard on a wall to simplify installation of your Avaya BCM450 main unit and optional expansion cabinet.

Prerequisites

• Ensure plywood backboard is 2 cm (3/4 in.) thick.

• Obtain a pencil, ruler, screwdriver, and a level.

• Obtain appropriate screws and optional wall anchors to attach the backboard to the

wall.

Procedure steps

Step Action

1 Use a pencil to mark the desired location of the plywood backboard on the wall. 2 Use a ruler and a level to make sure that the plywood backboard is level. 3 Mount the plywood backboard securely to the wall with appropriate screws.

--End--

Installing the main unit using a wall-mount bracket

To install your Avaya BCM450 system on a wall, you must install a wall-mount bracket for the main unit and optional expansion cabinet.

Prerequisites

• Obtain five #8 x 2 cm (#8 x 0.75 in.) round-head wood screws to attach the

wall-mount bracket to the backboard (or wall).

• Obtain tools for the installation including a screwdriver (for the wood screws), a level,

and a pencil.

Procedure steps

Step Action

1 Place the wall-mount bracket on the backboard (or wall) and mark the location of the

screw holes. Use a bubble level to ensure that the wall-mount bracket is level with the plywood backboard.

2 Install four #10 x 2.5 cm (#10 x 1 in.) round-head screws in the backboard. Leave

approximately 0.5 cm (0.25 in.) of each screw exposed from the backboard (or wall).

3 Hang the wall-mount bracket on the installed screws. 4 Use a level to make sure the wall-mount bracket is level. 5 Remove the wall-mount bracket from the backboard. 6 Align the screw holes on one side of the Avaya BCM450 main unit with the wall-mount

bracket.

7 Fasten the wall-mount brackets securely to the Avaya BCM450 main unit by using the

screws provided.

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Avaya BCM450 main unit wall-mount installation

8 Hang the Avaya BCM main unit on the backboard screws. Make sure the main unit is

level. Ensure the wood screw heads seat fully into the wall-mount bracket slots.

9 Tighten the wood screws against the wall-mount bracket.

--End--

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 27

Avaya BCM450 main unit wall-mount installation

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Avaya BCM450 main unit desktop installation

This chapter describes how to install a Avaya Business Communications Manager 450 main unit on a desktop or other flat surface that can support the weight of the main unit.

Prerequisites

• Locate the four self-adhesive rubber feet.

• Leave enough space around the Avaya BCM450 main unit for ventilation and

access to the cables.

Procedure steps

Step Action

1 Remove the paper backing from the four enclosed self-adhesive rubber feet. 2 Attach the four self-adhesive rubber feet to the bottom of the main unit. 3 Position the main unit on a desktop or shelf.

--End--

Avaya Business Communications Manager 450 6.0 Installation — System February 2011 29

Avaya BCM450 main unit desktop installation

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