Avaya BCM 450 Service Guide

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

1 of 31

TelstratBCM_PRI

These Application Notes describe the configuration steps required for the TelStrat Engage Record version 3.3 to successfully interoperate with Avaya Business Communication Manager Release 6.0 via a PRI trunk interface. TelStrat Engage Record can connect to the Avaya Business Communication Manager to record and playback any conversation that goes through Avaya telephones via PRI (digital) trunk.

Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.

Avaya Solution & Interoperability Test Lab

Application Notes for TelStrat Engage Record Version 3.3, PRI trunk Integration with Avaya Business Communication Manger, Release 6.0 – Issue 1.0

Abstract

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

2 of 31

TelstratBCM_PRI

1. Introduction

The objective of this interoperability compliance testing is to verify that the TelStrat Engage Record 3.3 (hereafter referred to as Engage) can be connected to the Avaya Business Communication Manger release 6.0 (hereafter referred to as BCM) via a PRI (Digital) trunk. The BCM LAN CTE software can be installed on the Engage Server to send call start, call stop, and other messaging and call events to the BCM. The Engage then can be used to record and playback conversations going through a PRI trunk.

2. General Test Approach and Test Results

The compliance test included configuring the Engage Server using the Engage BCM Engine Controller to monitor, to record and to play back the conversations going on the telephones via a PRI trunk.

2.1. Interoperability Compliance Testing

The general test approach was to verify whether the Engage can monitor, record and playback the conversations going through the Avaya BCM PRI (digital) trunk. The following areas were covered:

- Recording all calls.

- Schedule Recording based on Agent, Port Numbers, Date & Time, Days of Week, DN,

DNIS, and CLID.

- Recording on Demand using SPRE (Special Prefix) codes defined on the Engage Record

Server.

2.2. Test Results

All executed test cases have been passed. Avaya telephone conversations can be monitored, recorded and played back by using the Engage Record Server successfully.

2.3. Support

Technical support for TelStrat can be obtained by contacting TelStrat via email at

support@telstrat.com or by calling +1 972-633-4548

3. Reference Configuration

Figure 1 illustrates the lab test configuration used during the compliant testing event between the BCM and Engage Server combination.

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

3 of 31

TelstratBCM_PRI

Equipment

Software/Firmware

Avaya BCM 450

Release 6.0 PRI, Digital Trunk Interface Module

Avaya BCM 50, emulated PSTN

Release 6.0 PRI, Digital Trunk Interface Module

Avaya Digital (TDM) Telephones:

T7316, M7310

Engage Record Server OS

Windows 2003 Server SP2

Engage Record Server

3.3.0.6

Engage BCM Engine Controller

n/a

Engage Client OS

Windows XP Pro SP3

Figure 1: Lab Test Connection Diagram for the BCM, Engage Record Server and Engage

Client

4. Equipment and Software Validated

The following equipment and software was used during the lab testing:

5. Avaya Business Communication Manager Configuration

These Application Notes assume that the basic configuration has already been administered. For further information on the BCM, please consult references in Section 9. The below procedures describe the configuration details of the BCM (BCM 450) with a PRI trunk to a Service Provider (in this example, BCM 450 is configured as Central Office, emulated PSTN) system.

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

4 of 31

TelstratBCM_PRI

5.1. Configure Local BCM (BCM 450)

This section describes how to configure the BCM system connecting to Engage Record Server to monitor, to record and to play back conversations on the Avaya telephones.

5.1.1. Login to BCM

5.1.1.1 Launching Business Element Manager and BCM Monitor a) Open web browser and connect to the Web GUI http://<BCM IP address> as shown in Figure

2. Then log in using the appropriate Username and Password.

Note: The web browser has to enable Java Runtime Environment to support the BCM Web GUI.

Figure 2 – Login to Business Communication Manager

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

5 of 31

TelstratBCM_PRI

b) The Welcome to BCM page is displayed. Click on the BCM applications/ web links, select

Business Element Manager, and then click Run as highlighted in red box as shown in Figure

3. This action will install Business Element Manager to the local PC. After the installation complete, Business Element Manager shortcut will be created on desktop.

Figure 3 – Business Communication Manager

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

6 of 31

TelstratBCM_PRI

c) Continue with Welcome to BCM page to install BCM Monitor as shown in Figure 4. After the installation completes, the BCM Monitor shortcut will be created on desktop.

Figure 4 – Element Manager System Overview

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

7 of 31

TelstratBCM_PRI

5.2. Create a new Network Element Entry for Business Element Manager

a) Double click on the Business Element Manager desktop icon; the Avaya Business Element Manager – Network Elements will display. Create a new Network Element as shown in Figure 5.

Figure 5: Create a New Network Element

b) Input IP address of BCM, username: nnadmin and appropriate password to the red box as shown in Figure 6. Then click OK.

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

8 of 31

TelstratBCM_PRI

Figure 6: Business Communication Manager Entry

5.2.1. Login to Business Element Manager

a) Double click on the Business Element Manager desktop icon; select the Network Element then click Connect as shown in Figure 7.

Figure 7: Connect to BCM

b) After the connection has been established, click OK in the Confirm dialog (not shown). Figure 8 shows Business Element Manager has been successfully logged on.

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

9 of 31

TelstratBCM_PRI

Figure 8: Avaya Business Element Manager

5.2.2. Login to BCM Monitor

a) Double click the BCM Monitor icon on the desktop. Then input IP address of BCM, username: nnadmin and appropriate password as shown in Figure 9.

Figure 9: Enter Logon Information for BCM Monitor

b) Click Connect. The BCM Monitor GUI displays as shown in Figure 10.

QT; Reviewed: SPOC 10/14/2011

Solution & Interoperability Test Lab Application Notes

10 of 31

TelstratBCM_PRI

Figure 10: BCM Monitor GUI

5.2.3. Administer Resources

This section describes how to configure a PRI Trunk on BCM to Service Provider system.

5.2.3.1 Administer Application Resource for PRI Trunks

These Application Notes assume that the basic configuration has already been administered. This section describes steps for configuring Application Resource for PRI Trunks on BCM to work with Service Provider system. For further information on Avaya Business Communication Manager 450, please consult references in Section 9.

Select Configuration tab > Resources > Telephony Resources. Under Configured Device, select DTM + PRI and then click Enable button if it is not already enable as show in Figure 11. Choose the parameters that are highlighted in red box. Others are left as default.

Figure 11 – Configuring Telephony Resources for PRI Trunks

Note: Protocol type parameter should be set to User (Slave) for this solution, since it is being

deployed to be recorded from.

+ 21 hidden pages