Avaya BCM 4.0 Telset User Manual

Te l s e t Administ ra t i o n G u i d e

BCM 4.0

Business Communications Manager

Document Status: Standard Document Version: 03 Part Code: N0060610 Date: June 2006

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

*Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks.

*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Administration telset interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Initial setup telset menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using FEATURE 9*8 for initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Logging in to the F9*8 interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Entering keycodes and feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Activating user accounts and changing passwords . . . . . . . . . . . . . . . . . . . . . . . 15

Viewing or entering IP network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the telset configuration interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Contents 3

Programming with the telset telephony interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

User access to the FEATURE**CONFIG interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Programming telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Navigating the telset menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Top-level menu of the telset telephony configuration tree . . . . . . . . . . . . . . . . . . . . . . 25

About the FEATURE **CONFIG menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Terminals and Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

System programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Usage metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

BCM 4.0 Telset Administration Guide

4 Contents

N0060610N0060610

Getting started with BCM

This section contains information on the following topics:

• “About this guide” on page 5

• “Audience” on page 5

• “Acronyms” on page 6

• “Symbols and conventions used in this guide” on page 6

• “Related publications” on page 8

• “How to get Help” on page 8

About this guide

The BCM 4.0 Telset Administration Guide describes how to use the Telset interface to administer your BCM system. The telset configuration is a tool that is used for system configuration if there is no network connection to your BCM. In this guide, BCM Release 4.0 refers to BCM 200, BCM 400, and BCM 1000 main units that are running the BCM Release 4.0 software.

Purpose

The tasks described in the guide relate to the inital setup of the BCM system, and the configuration of telephone sets.

In brief, the information in this guide explains:

• start-up programming

• keycodes and feature settings

• activating user accounts and changing passwords

• viewing and entering IP network information

• programming telephones

Audience

The BCM 4.0 Telset Administration Guide is directed to network administrators responsible for maintaining BCM networks. This guide is also useful for network operations center (NOC) personnel supporting a BCM managed services solution. To use this guide, you must:

• be an authorized BCM administrator within your organization

• know basic Nortel BCM terminology

• be knowledgeable about telephony and IP networking technology

BCM 4.0 Telset Administration Guide

6 Getting started with BCM

Acronyms

The following is a list of acronyms used in this guide.

Table 1 List of acronyms

Acronym Description

BCM Business Communications Manager

BRI Basic Rate Interface

DHCP Dynamic Host Configuration Protocol

DN Directory Number

IP Internet Protocol

ISDN Integrated Switched Digital Network

NOC Network Operations Center

ONN Outgoing Name and Number

PRI Primary Rate Interface

SM Silent Manager

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: A Note alerts you to important information.

N0060610N0060610

Tip: Alerts you to additional information that can help you perform a task.

Getting started with BCM 7

Security note: Indicates a point of system security where a default should be changed,

or where the administrator needs to make a decision about the level of security required

for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure.

These conventions and symbols are used to represent the Business Series Terminal display and dialpad.

Convention Example Used for

Word in a special font (shown in the top line of the display)

Underlined word in capital letters (shown in the bottom line of a two line display telephone)

Dialpad buttons

Pswd:

PLAY

Command line prompts on display telephones.

Display option. Available on two line display telephones option on the display to proceed.

Buttons you press on the dialpad to select a particular option.

. Press the button directly below the

These text conventions are used in this guide to indicate the information described:

Convention Description

bold Courier text

Indicates command names and options and text that you need to enter. Example: Use the Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier text

Indicates command syntax and system output (for example, prompts and system messages).

Example:

Set Trap Monitor Filters

FEATURE HOLD RELEASE

Indicates that you press the button with the coordinating icon on whichever set you are using.

BCM 4.0 Telset Administration Guide

8 Getting started with BCM

Related publications

Related publications are listed below. To locate specific information, you can refer to the

Master Index of BCM 4.0 Library.

Keycode Installation Guide (N0060625)

CallPilot Telephone Administration Guide (N0060618)

BCM 4.0 Administration Guide (N0060598)

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

N0060610N0060610

Getting started with BCM 9

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

BCM 4.0 Telset Administration Guide

10 Getting started with BCM

N0060610N0060610

Administration telset interfaces

You can use Element Manager or you can use the Telset interface to administer your BCM system. The telset configuration is a tool that is used for system configuration if there is no network connection to your BCM, or for quick configuration changes, such as changing features in a DN record or updating one of the speed dial lists. Administration telset interfaces are accessible only by a user with an Installer level of telset user privileges. These menus are used at initial startup or to make changes to security-sensitive system settings.

• “Initial setup telset menus” on page 11

• “Using FEATURE 9*8 for initial configuration” on page 12

Initial setup telset menus

The initial telset menus are used during the initial configuration of your system. The user requires Installer (Administrator) level of password to use these menus. The following three features must be done within 15 minutes of power up:

FEATURE **7763453

FEATURE **3425723

FEATURE **7827887

Figure 1 Menus for profiles and dialpad function for startup programming

(**PROFILE) should only be run at the initial set up if the Startup profile did

not properly set the country profile on your system and the Element Manager is not accessible to perform this task.

(**DIALPAD) allows you to change how the system receives Q and Z in

the telset interface.

(**STARTUP) should only be run at the initial set up if the Startup profile did

not set the telephony profile to the correct setting and the Element Manager is not accessible to perform this task. Note that using this interface returns your system to the default state

BCM 4.0 Telset Administration Guide

12 Administration telset interfaces

Using FEATURE 9*8 for initial configuration

FEATURE 9*8 provides access to menus that allow you to:

• add a keycode for applications such as mail boxes, Fax suite, and private networking. See

“Entering keycodes and feature settings” on page 14

• change user accounts and passwords. See “Activating user accounts and changing passwords”

on page 15

• view or set the IP network addressing. See Viewing or entering IP network information on page 15

• enable or disable the soft modem. See “System restart” on page 17

• restart your system. See “System restart” on page 17

Logging in to the F9*8 interface

An administration-level telset username and password are required to access this interface. Use the following user ID and password to access the FEATURE 9*8 feature:

User ID SETNNA (738662)

Password CONFIG (266344)

For more information about accessing the telset interfaces, and about which telephones can be used to access the interface, refer to “Using the telset configuration interface” on page 19. Note that this interface does not use the keypad directional arrows that are used for the telephony interface, but rather follows the conventions of the CallPilot F983 interface, which uses display prompts to navigate through the menus.

N0060610N0060610

Figure 2 Log in menu

Administration telset interfaces 13

When a user enters an incorrect password, the system provides a display indicating that there is an entry error. If the user tries repeatedly to enter an invalid username or password, the system locks the user account. The user can wait until the lockout timer releases the account, or the account can be released through this telset menu by a user with administration privileges or through the Element Manager by a user with administration privileges. The lockout timer and the lockout release can be configured in the Element Manager.

BCM 4.0 Telset Administration Guide

14 Administration telset interfaces

Entering keycodes and feature settings

Features List provides a list of applications that have applied keycodes in the system. When you add applications or increase a feature capacity, you can make those adjustments through this menu. For details about keycodes, refer to Keycode Installation Guide.

Figure 3 shows the layout for Features List.

Figure 3 Accessing the Features List

N0060610N0060610

Administration telset interfaces 15

Activating user accounts and changing passwords

User Accounts provides two menus, one to create or delete user accounts and the other to enter new passwords for user accounts. The username and password can each be 16 digits in length.

Figure 4 shows the layout for User Accounts.

Figure 4 Accessing user accounts and passwords

Viewing or entering IP network information

IP Address allows you to view IP network information on systems where DHCP is enabled. On systems where DHCP is disabled, you can enable DHCP or enter static IP network information.

BCM 4.0 Telset Administration Guide

16 Administration telset interfaces

Figure 5 shows the layout for IP Address.

Figure 5 Viewing or setting the IP network information

N0060610N0060610

System restart

The System Restart heading allows you to reboot the BCM 4.0 main unit. Use this when changes you have made indicate that a reboot is required.

Warning: Restarting the system interrupts system service.

Figure 6 shows the layout for System Restart.

Figure 6 Restarting the system

Administration telset interfaces 17

BCM 4.0 Telset Administration Guide

+ 37 hidden pages