Avaya BCM 4.0 Telephone User Guide

Telephone Features User Guide

BCM 4.0

Business Communications Manager

Document Status: Standard

Document Version: 03.02

Part Code: N0060608

Date: May 2009

Telephone button icons

Use this guide as a quick reference for accessing the features of your telephone. More
application-specific feature information is available in the following documents:

• CallPilot Telephone Administration Guide for Voicemail features

• Contact Center Telephone Administration Guide for Call Center features

• BCM 4.0 System-wide Call Appearance (SWCA) Feature Card for SWCA features

• BCM 4.0 Hospitality Feature Card for Hospitality features
Your system administrator can inform you if any of these features are not available on your
telephone.

The digital phone’s Feature button is the Services key or a small globe icon. Other
telephones have different icons, or they display Feature
selection is available.

This book uses FEATURE to indicate pressing the Feature key is required before entering
a feature code. The table below shows which buttons to use on the different types of Nortel
telephones. Refer to each user card for specific details about each type of telephone.

Button Function Legacy telephones IP telephones

above a display key, when feature

Feature

Hold

Release

On- or Off-hook

Answer call

Soft Keys

,

, ,

,

Telephones with line buttons:
Press the active line button or Intercom key, and lift handset.

Telephones with no buttons: Lift handset.
When using a headset on a T7316E phone or on an IP phone, press the

Headset button to answer a call. On models that do not have a Headset
button, connect the headset and answer a call by taking the phone off­hook.

To answer a call using the handsfree feature, press the Handsfree key to
transfer a call from the handset/headset to the telephone speaker.

Telephones with displays have softkeys located directly under the display.
The softkey labels are be shown in the telephone display. The Softkey
labels and functions change depending on the telephone model and, the
operation being performed.

Display key

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Symbols used in this guide:

This guide uses the following labels to indicate each type of configuration button:

• FEATURE indicates pressing the Feature key

• HOLD indicates pressing the Hold key (or equivalent)

• RLS indicates pressing the Release key (or equivalent)

The following symbols are used to indicate different types of phones. Within the text, the
symbols indicate features that are not supported, or that require different actions than the
standard digital phones:

* indicates 7000 and 7100 Digital phones and the IP Phone 2001

Note: If your telephone does not have access to all the features listed in this guide, then either
your telephone does not support the feature, or the feature has not been enabled on your
telephone. Your system administrator can provide details.

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Telephone features

Background
Music

Button Inquiry FEATURE *0

Call Duration
Timer

Call Forward FEATURE 4 Cancel: FEATURE #4

Call park FEATURE 74

Call Pickup,
directed

Call Pickup,
group

FEATURE 86 Cancel: FEATURE #86

Listen to music (provided by an external source or an IP source connected
to the system) through your telephone speaker when you are not on a call.

Check what feature is programmed on any button. Use when labeling
buttons.

Variances

* (shows DN)

FEATURE 77
Briefly display the approximate length of your current or most recent call.

Send your calls to another telephone in your system.

Put a call on hold to enable you to answer the call from any telephone in
your system. The display shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval
code.

Variances

* (Lift the handset or go on- or off-hook, and dial the retrieval code.)

FEATURE 76 and the telephone number
Answer any ringing telephone.

FEATURE 75
Answer a call ringing at another telephone in your pickup group. The
external call ringing longest is answered first.

Call Queuing FEATURE 801

Answer the next call. If more than one call is waiting, priority is given to
incoming external calls over callback, camped, or transferred calls.

Camp-on FEATURE 82 and the extension number of the receiving telephone

Re-route a call to another telephone even if all the telephones lines are
busy.

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Telephone features

Class of Service
password

Conference FEATURE 3

FEATURE 68 plus COS password

Change the dialing filters on a line or telephone, or gain external access to
your system. Dialing filters determine which numbers you can dial.
The COS password is provided by your System Administrator to change
your Class of Service.

Establish a three-party conference call.

1. Make or answer the first call.

2. Put the first call on hold.

3. Make or answer the second call.

4. After the second call is connected, press FEATURE 3.

5. Press the line or intercom button of the first held call.

6. Press RLS to end the conference call.

Variances

*(Step 5 not required)

Establish a multi-party conference call (4 or more people).

1. Follow the steps to establish a three-party conference call.

2. Press the Newcall softkey, or press FEATURE 807. You can also use the
Intercom key if your set has one.

3. After the fourth call is answered, press FEATURE 3, and press the held
line.

4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to
the conference.

5. Press RLS to end the conference call.

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To remove yourself from a conference permanently (unsupervised
conference):

Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)

To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.