Avaya Basic Call Management Reporting Desktop R2.4.5 Release Notes

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Basic Call Management Reporting Desktop R2.4.5 Release Notes
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Basic Call Management Reporting Desktop R2.4.5 Release Notes
Notice
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Basic Call Management Reporting Desktop R2.4.5 Release Notes
Contents
Release notes overview........................................................................................3
What's New?.........................................................................................................3
Problems fixed......................................................................................................4
BCMRD R2.4.5 (Build 320) Installation Instructions..............................................5
*Assumptions ....................................................................................................8
Technical Support.................................................................................................8
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Basic Call Management Reporting Desktop R2.4.5 Release Notes
Release notes overview
Avaya Basic Call Management Reporting Desktop (BCMRD) R2.4.5 aims to provide an essential upgrade to the current release of BCMRD R2.4.4.
This document provides important information about BCMRD including issue description, enhancements, and suggested solutions for R2.4.5. It also includes scenarios with the corresponding installation instructions and assumptions that the user must consider while installing BCMRD. This document also includes the supported Communication Manager versions.
This service pack contains the fixes and enhancements provided b y all the previous service
For example, BCMRD R2.4.5 release includes fixes for support of dual/multi-core
packs. processor in service pack R2.4.1, support of CM 5.2 and upgrade from 7 digit dial plan to 13 digit dial plan in service pack R2.4.2, support of Vista in R2.4.3, and support of Windows 7 and CM 6.0 compatibility in R2.4.4. If user wants to use any of these features, user can directly upgrade to this service pack also. For more information about R2.4.1, R2.4.2, R2.4.3 and R2.4.4 features and fixes, refer to the respective release notes on the Avaya Support site.
Note: BCMRD R2.4 and later releases are not certified to work on a 64-bit operating system.

What's New?

1.Support extended to CM 6.0.1
BCMRD R2.4.5 release supports CM 6.0.1 along with backward compatibility with CM 6.0, 5.2,
5.1 and 5.0. This release does not support CM 4.x and earlier versions.
2. Support to MBT BCMRD R2.4.5 supports Midsize Business Template (MBT) which is a Unified Communication
solution to midsize enterprises.
3. Non-administrator user support
Non-administrator user support to BCMRD Client enables even a non-administrator user to access BCMRD client without any issues. In all situations where administrator or Power user works, non-administrator user (local or domain) should also work.
Local and domain non-administrator users can now login to BCMRD client and access historical reports. All the access related and database related issues with non­administrator BCMRD client user are taken care of in this release (BCMRD error codes like 8509, 8510 and 8511).
Note:
1. BCMRD Server and Wallboard components work with administrators and Power
users only.
2. In workgroups environment, only administrators and Power users can run BCMRD.
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Basic Call Management Reporting Desktop R2.4.5 Release Notes

Problems fixed

Work Item Number
wi00288547 Historical data exports to PDF Format in BCMRD client does not
wi00685943 BCMRD intermittently has connection issues while connecting to
wi00691582 Remote BCMRD clients are not able to consistently browse and
wi00829060
wi00838917
wi00850376
Issue Description
work.
CM with procr.
select the remote server in server profile window.
Even after removing entry from Schedule historical reports, BCMRD prints the reports.
If the user changes the type of report after selecting inputs for a previous report in the historical report wizard, BCMRD client crashes on pressing the Finish button.
BCMRD service controller does not check if BCMRD is already installed.
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Basic Call Management Reporting Desktop R2.4.5 Release Notes

BCMRD R2.4.5 (Build 320) Installation Instructions

This section consists of the following table, providing scenarios and assumptions corresp onding to the installation instructions:
Scenarios Installation instructions
Scenario 1: Upgrade to
BCMRD 2.4.5.
Assumptions:
BCMRD server and client (R2.4 or R2.4.x already
installed Sentinel driver compatible
with the hardware system and operating system is already installed.
)
1. Stop BCMRD Clients if running.
2. Stop BCMRD Server if running.
3. If the BCMRD_Startup service is already installed then go to windows -> services and stop the “BCMRD_StartUpService” service.
4. Go to Task Manager and click Processes tab.
5. Confirm that the following processes are not running. If these processes are running, user can terminate them by using Windows Task Manager > Processes. Select the specific process and click End Process:
a. Omninames.exe b. ConnectionServer.exe c. BCMSVuClient.exe d. BCMSVuServer.exe e. BCMRDSVC.exe
6. Download BCMRDR2.4.5 Setup.exe from Avaya Support site and run it and follow the wizard.
7. a) While installing the BCMRD server or client on a Windows 7 operating system, user needs to download and install the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkId=166421.
b) While installing the BCMRD server or client on a Windows Vista operating system, user needs to download and install the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and http://go.microsoft.com/fwlink/?LinkID=82148.
8. Reboot all the machines where BCMRD applications are installed.
9. Check to verify that the upgrade is successful. Check that a folder, BCMRD_Backup is created at the location "\BCMS Vu\BCMRD_Backup" that stores the folders and files of previous version of BCMRD as backup. The upgrade installation log file is located at: "\BCMS Vu\Upgrade_log\log_320.txt".
10. a) In case user has selected BCMRD Start up feature option during installation, user needs to go to the Windows services window and check that the BCMRD_Startup service is up and running. Now BCMSVu server runs automatically with the existing configured server profile.
b) In case user did not select the BCMRD Start up feature option during installation, user needs to start the BCMSVu
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Basic Call Management Reporting Desktop R2.4.5 Release Notes
Scenarios Installation instructions
Server and check that the server is connected successfully to the respective Communication Manager. Check that the Server version is R2.4.5 (Build 320) by using the menu, Help > About BCMSVu.
c) In case user is already using BCMRD_Startup service feature of R2.4.4, then while upgrading, user will be shown an informative page stating that "Automatic Startup feature of BCMRD Server is already installed". User needs to continue with the installation wizard. Once installation is complete user needs to go to the Windows services window and chec k that the BCMRD_Startup service is up and running. With BCMRD R2.4.5, BCMSVu server runs automatically with the existing configured server profile.
11. Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server. Check that the client version is R2.4.5 (Build 320) by using the menu Help > About BCMSVu.
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Basic Call Management Reporting Desktop R2.4.5 Release Notes
Scenarios Installation instructions
Scenario 2: A fresh
BCMRD installation of R2.4.5.
1. Install BCMRD Server (R2.4 (Build 314)).
2. Install BCMRD Client (R2.4 (Build 314)).
3. Install the required version of Sentinel driver software.
4. Reboot all the machines where BCMRD applications are installed.
5. Download BCMRDR2.4.5 Setup.exe from Avaya Support site and run it and follow the wizard.
6. a) While installing the BCMRD server or client on a Windows 7 operating system, user needs to download and install the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and http://go.microsoft.com/fwlink/?LinkId=166421.
b) While installing the BCMRD server or client on a Windows Vista operating system, user needs to download and install the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and http://go.microsoft.com/fwlink/?LinkID=82148 .
7. Reboot all the machines where BCMRD applications are installed.
8. Check to verify that the upgrade is successful. Check that a folder, BCMRD_Backup is created at the location "\BCMS Vu\BCMRD_Backup" that stores the folders and files of previous version of BCMRD as backup. The upgrade installation log file is located at "\BCMS Vu\Upgrade_log\log_320.txt".
9. a) In case user has selected BCMRD Start up feature option during installation, user needs to go to the Windows services window and check that the BCMRD_Startup service is up and running. Now BCMSVu server runs automatically with the existing configured server profile.
b) In case user did not select the BCMRD Start up feature option during installation, user needs to start the BCMSVu Server and check that the server is connected successfully to the respective CM. Check that the Server version is R2.4.5 (Build 320) by using the menu, Help > About BCMSVu.
10. Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server. Check that the client version is R2.4.5 (Build 320) by using the menu Help > About BCMSVu.
11. Perform the historical download operation.
12. Register the BCMSVu Client on the BCMSVu server.
13. Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server. Check that the client version is R2.4.5 (Build 320) by using the menu Help > About BCMSVu.
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Basic Call Management Reporting Desktop R2.4.5 Release Notes

*Assumptions

The scenarios mentioned in the section BCMRD R2.4.5 (Build 320) installation instructions assume that BCMRD components are installed under the parent BCMRD folder named \BCMS Vu. For example:
The BCMRD server files should be located inside the folder, \BCMS Vu\Server.
All references in the document of BCMRD and BCMSVu refer to Basic Call Management Reporting Desktop (which was earlier called as BCMSVu).

Technical Support

If user is having trouble with BCMRD R2.4.5, user should:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that comes with the hardware for maintenance or hard ware­related problems.
3. Note the sequence of events that led to the problem and the exact messages displayed.
4. If the problem occurs again, contact Avaya Technical Support by:
Logging in to the Avaya Technical Support Web site
http://www.avaya.com/support
Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya Support site.
User may be asked to email one or more files to Technical Support for analysis of user’s application and its environment.
Note:
If user has difficulty reaching Avaya Technical Support through the above URL or email address, user needs to go to Escalation Management provides the means to escalate urgent service issues. For more information, see the patches and product updates, see the Avaya Technical Support Web site
http://www.avaya.com/support.
http://www.avaya.com for further information. Avaya Global Services
Escalation Contacts listings on the Avaya Web site. For information about
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