Avaya Basic Call Management Reporting Desktop R2.4.2 Release Notes

Basic Call Management Reporting Desktop R2.4.2 Release Notes

Basic Call Management Reporting Desktop R2.4.2 Release Notes

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Contents

Release notes overview........................................................................................3

What's New...........................................................................................................3

Problems fixed......................................................................................................6

Database Merge Utility..........................................................................................8

When can you use the Database Merge Utility?................................................8

How to use the Database Merge Utility.............................................................9

How to perform a Database merge? .................................................................9

BCMRD R2.4.2 (Build 317) Installation Instructions............................................11

*Assumptions .................................................................................................. 12

Reference Images...............................................................................................13

Hints and tips......................................................................................................14

To upgrade to BCMRD R2.4.2 ........................................................................14

Technical Support...............................................................................................15

Basic Call Management Reporting Desktop R2.4.2 Release Notes

Release notes overview

BCMRD R2.4.2 aims to provide an essential upgrade to the current release of BCMRD R2.4.1. The upgrade will enable BCMRD to operate with Communication Manager 5.2.

The document provides important information about the Avaya Basic Call Management Reporting
Desktop (BCMRD) including issue description, enhancements and suggested solutions for
R2.4.2. It provides a description of Database Merge Utility for upgrading the database to the
latest format. It also includes scenarios with the corresponding installation instructions and
assumptions that you must consider while installing BCMRD. This document also includes the
supported Communication Manager (CM) versions.

BCMRD R2.4.2 release includes fixes (like dual/multi-core processor support etc) made in previous service pack i.e. R2.4.1.

For more information about R2.4.1 features and fixes please refer to the R2.4.1 release notes on the Avaya support Web site.

Note:
BCMRD R2.4 and later releases are not certified to work on a 64-bit operating system.

Please refer to the Installation guide and User guide on the Avaya support Web site,

http://www.avaya.com/support for more information on previously supported platforms,

functionality and installation instructions.

What's New

1. BCMRD R2.4.2 compatibility with Communication Manager 5.2 The BCMRD R2.4.2 release supports Communication Manager 5.2 and also supports backward

compatibility with Communication Manager releases 5.1, 5.0, and 4.0.

2. Enhanced database support If Agent Login ID and VDN ID fields exceed 7 characters or if alphanumeric values or any special

characters
error dialog box is displayed while downloading historical database:
” Download completed with error. Check the error log for more details”
For example: For VDN ID, you see the following error message in the error log:
”1101 Database error:[hvdn] The field is too small to accept……….. ”
BCMRD R2.4.2 database supports both 7-digit dial plan and 13-digit dial plan to prevent any
errors while downloading and allow smooth display of historical report irrespective of the dial plan
you are using. The database is modified to support upgraded switches offering a 13-digit dial
plan. It also supports special characters "-" (hyphen) and "." (dot) for all the supported dial plans.

3. Database Merge Utility In BCMRD R2.4.2, changes in database schema enable supporting a 13-digit dial plan. The

Database Merge Utility enables migrating data from a previous database with an older schema to
the latest database.
The Database Merge Utility is a generic merging tool to merge databases very effectively. In case
there is a need to generate historical reports from more than one old databases, this merge utility
should be used to first merge the old databases repeatedly until we have one composite old
database and then this merge utility should be used to merge the old and new database. You can

"-" (hyphen) and "." (dot) for Agent Login ID and VDN ID are used then the following

Use Pursuant to Company Instructions Page 3 of 15

Avaya Inc. – Proprietary

Basic Call Management Reporting Desktop R2.4.2 Release Notes

merge the databases even if multiple historical databases (histdb.mdb) exist as a result of
multiple server profiles.
Copy the file Merge.exe from the folder Merge_Utility and use it to merge the databases.
For more information on usage of this tool, see

Database Merge Utility.

Use Pursuant to Company Instructions Page 4 of 15

Avaya Inc. – Proprietary