Avaya Backup and Restore BCM Rls 6.0 User Manual

BCM Rls 6.0

Backup & Restore

Task Based Guide

Backup & Restore

Notices

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limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

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are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see

the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

Backup & Restore ............................................................. 5

Overview .................................................................................................. 5

About Backups ......................................................................................... 5

Optional Component Description ....................................................................... 6

Backup File Size ................................................................................................ 6

Backup Locations............................................................................................... 6

Flow Chart ................................................................................................ 8

Performing Immediate Backups ................................................................ 9

Accessing Backup & Restore in Element Manager ........................................... 9

Backup to the BCM .......................................................................................... 12

Backup to Personal Computer ......................................................................... 14

Backup to Network Folder ............................................................................... 17

Backup to a USB Storage Device .................................................................... 19

Backup to FTP Server ..................................................................................... 21

Backup to SFTP Server ................................................................................... 23

Scheduled Backups ................................................................................ 26

Performing a Scheduled Backup ..................................................................... 27

Timestamp Backup Files ........................................................................ 29

Restore ................................................................................................... 30

Restore Options ............................................................................................... 31

Performing a Restore ....................................................................................... 32

To Restore the Factory Configuration ..................................................... 34

Avaya Documentation Links .......................................... 38

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Overview

The BCM programming can be backed up and restored on an immediate or scheduled basis. You can view the backup schedule and change it as required. The restore operation can be performed on a demand only basis.

You can back up data to different locations, including:

 The BCM hard drive.  Remote resources.  A USB storage device.

Note: Whichever destination you choose, a copy of the most recent backup always remains on the BCM. You can use this to restore your BCM without transferring a backup from an external device or server.

About Backups

Backups collect the configuration settings and the data generated during the normal operation of the BCM system.

Examples of configuration settings include:

 IP configuration details.  Telephony programming.  SNMP settings.  Call Detail Recording settings.  BCM schedules (for example, the backup schedule, and the log

retrieval schedule).

 Greetings.  Prompts.

Examples of data generated during normal operations include:

 Voicemail messages.  Call Detail Records.  Faxes.  Envelope information.

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Attribute

Description

Call Detail Recording

Includes CDR logs containing call information.

CallPilot Configuration

Includes Voicemail and Contact Centre information.

CallPilot Messages

Includes Voicemail and Contact Centre configuration, and Voicemail and Contact Centre messages.

IP Music

Includes files used for Music on Hold played via the onboard Music Manager.

Optional Component Description

When performing a backup, there are various options that can be selected or de-selected. If the backup file and backup operation time are a consideration, these options can be omitted during the backup to save time and space.

 Backups can take some time if there are lots of VoiceMail messages to

be included within the backup process.

 The backups can be stored at various locations.

Note: It is recommended that you back up BCM data, on a regular basis. In particular, you should perform a backup of the BCM before you undertake major configuration changes and before you apply a software update or upgrade.

You can restore data to the same system or to a different system, at the same software release level.

The BCM checks the software release level of the destination system and will provide a warning if an incompatible software release is detected.

Backup and restore operations are performed by only one operator at a time to avoid conflicts with other operations. All passwords and database records included with your backup file are encrypted.

You can schedule backup operations to occur at specified times, and save a record of the backup schedule that you set.

Backup File Size

Backups can vary in time and size. A basic set up could produce a backup file of 4MB or more. For example, a system with 50 hours of voicemail may take 30 minutes to save to the BCM and produce a file of at least 1 GB.

Backup Locations

The BCM can be backed up to the locations outlined in the following table. The table lists the destinations to which you can back up configuration and application data. Each backup operation, regardless of destination, replaces the BCM’s own copy of the backup.

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Destination

Description

BCM

For an immediate backup, saves data to the hard drive of the BCM, You cannot specify a path. Each backup rewrites any pre-existing backup of the same type.

My Computer

For an immediate backup, saves data to any accessible location on the client PC on which the BCM Element Manager is installed. You can specify a name for the backup, so that the pre-existing backup is not automatically overwritten.

Network Folder

Saves data to a shared network folder. The remote server must provide a Microsoft Windows-like shared file resource and a user account with rights to create and write files in the destination location. You cannot browse the network directories to select the best destination folder, but you can specify a directory by identifying the path.

USB Storage Device

Saves backup files to a USB storage device. The files will be written to the top directory level. You cannot specify a path to a different directory on the storage device. Each backup overwrites any pre-existing backup of the same type. A USB storage device must be formatted as FAT32.

FTP Server

Saves backup data to a File Transfer Protocol server. Credentials and backup data are sent without encryption. The remote server must provide an FTP server application and a user account with rights to allow the BCM to create and write files in the destination location. You cannot browse the FTP server to select the best destination folder, but you can specify a directory by identifying the path.

SFTP Server

Saves backup data to an SFTP server. This method sends encrypted login credentials and backup data. You must set up the remote SFTP server to allow the BCM to communicate with the SFTP server. The BCM system can generate a public SSH key, which you must install on the remote SFTP server. For information about SSH keys, see the chapter BCM Security.

Note: Before you back up BCM data, make sure that the BCM has appropriate access to the shared resource on which you will store the data. You must set full access permissions on the shared resource.

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Which operation do you wish to perform?

Will the Backup be Immediate or

Scheduled?

Refer to the Performing

Immediate Backups section

of this guide.

Refer to the Restore section of this

guide.

Refer to the Scheduled Backups section of this

guide.

Restore

Backup

Scheduled

Immediate

Flow Chart

Use the flow chart below to determine which sections of the guide to use.

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Performing Immediate Backups

Immediate backups can be sent to the following storage locations:

 The BCM itself.  The Client PC running Element Manager.  Network folder.  A USB storage device inserted into the USB port of the BCM.  An FTP server.  A SFTP sever.

Note: A backup operation will interrupt CallPilot services if CallPilot Components are included in the backup. You can exclude these components from the backup if you want to perform a backup that does not affect the system, or include them and perform a backup at a time when the system is typically not in use.

Accessing Backup & Restore in Element Manager

1. To access the Business Element Manager application from the Start Menu, navigate to Start, Programs, Avaya, Business Communications Manager, Business Element Manager.

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2. Alternatively, double-click on the Business Element Manager desktop icon.

3. You will be presented with the Element Manager interface.

4. Open the Network Elements folder and select the IP Address of the BCM.

5. Enter the User Name of the BCM in the User Name field, by default this is nnadmin. Then enter the Password in the Password field, by default the password is PlsChgMe!. Click the Connect button.

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6. A warning screen will appear, read the warning and click OK.

Backup & Restore

7. You will be presented with the Element Manager interface.

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8. Select the Administration tab, open the Backup and Restore folder, and then click Backup.

9. The Backup panel opens and displays the Immediate Backup tab.

Backup to the BCM

Note: This is the least safe location to store a backup, should the BCM hard drive become corrupt; your backup will be lost.

1. In the Backup To selection field, choose BCM.

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