Avaya B5800 User Manual

B5800 Branch Gateway FP1

Avaya Branch Gateway Manager 10.0

15-601011 Issue 29r – (Friday, November 02, 2012)

Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

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Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

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Contents

Branch Gateway Manager1.

..................................................................... 121.1 Installing Branch Gateway Manager

..................................................................... 141.2 Starting Branch Gateway Manager

..................................................................... 161.3 Opening a Configuration

..................................................................... 181.4 Changing the Branch Gateway Manager Language

..................................................................... 181.5 Web Control

Configuration Mode2.

..................................................................... 222.1 The Configuration Mode Interface

..................................................................... 232.2 Security Settings

..................................................................... 242.3 Title Bar

..................................................................... 252.4 The Menu Bar

..................................................................... 262.5 Toolbars

............................................................................ 262.5.1 The Main Toolbar

............................................................................ 282.5.2 The Navigation Toolbar

............................................................................ 282.5.3 The Details Toolbar

..................................................................... 292.6 Using the Navigation Pane

..................................................................... 302.7 Using the Group Pane

..................................................................... 322.8 Using the Details Pane

..................................................................... 342.9 Using the Error Pane

..................................................................... 362.10 Altering the Interface

..................................................................... 382.11 The Status Bar

..................................................................... 392.12 Editing Configuration Settings

............................................................................ 412.12.1 Mergeable Settings

............................................................................ 422.12.2 Configuration Size

............................................................................ 432.12.3 Setting the Discovery Addresses

............................................................................ 452.12.4 Opening a Configuration from a System

............................................................................ 462.12.5 Opening a Configuration Stored on PC

............................................................................ 472.12.6 Known System Discovery

............................................................................ 482.12.7 Creating New Records

............................................................................ 492.12.8 Validation of Records

............................................................................ 512.12.9 Creating an Offline Configuration

............................................................................ 522.12.10 Importing and Exporting Settings

............................................................................ 542.12.11 Copying and Pasting

............................................................................ 542.12.12 Saving a Configuration Offline

............................................................................ 552.12.13 Sending a Configuration

............................................................................ 562.12.14 Erasing the Configuration

............................................................................ 572.12.15 Default Settings

Security Mode3.

..................................................................... 603.1 Security Settings

..................................................................... 613.2 Default Security Users

..................................................................... 643.3 The Security Mode Interface

..................................................................... 653.4 Security Administration

..................................................................... 743.5 Editing Security Settings

............................................................................ 763.5.1 General Settings

............................................................................ 783.5.2 System

............................................................................ 843.5.3 Services Settings

............................................................................ 863.5.4 Rights Groups

............................................................................ 933.5.5 Service Users

Menu Bar Commands4.

..................................................................... 984.1 Configuration Mode: File Menu

............................................................................ 984.1.1 Open Configuration

............................................................................ 984.1.2 Close Configuration

Contents

............................................................................ 984.1.3 Save Configuration

............................................................................ 984.1.4 Save Configuration As

............................................................................ 984.1.5 Change Working Directory

............................................................................ 1004.1.6 Preferences

............................................................................ 1064.1.7 Offline

............................................................................ 1074.1.8 Advanced

............................................................................ 1214.1.9 Backup/Restore

............................................................................ 1224.1.10 Import/Export

............................................................................ 1234.1.11 Exit

..................................................................... 1244.2 Configuration Mode: View Menu

............................................................................ 1244.2.1 Toolbars

............................................................................ 1244.2.2 Tooltip

............................................................................ 1244.2.3 Navigation Pane

............................................................................ 1244.2.4 Group Pane

............................................................................ 1244.2.5 Details Pane

............................................................................ 1244.2.6 Error Pane

............................................................................ 1244.2.7 Advance View

............................................................................ 1244.2.8 Hide Admin Tasks

............................................................................ 1244.2.9 Simplified View

............................................................................ 1254.2.10 TFTP Log

..................................................................... 1264.3 Configuration Mode: Tools Menu

............................................................................ 1264.3.1 Export | User

............................................................................ 1264.3.2 Extension Renumber

............................................................................ 1264.3.3 Line Renumber

............................................................................ 1264.3.4 Busy on Held Validation

............................................................................ 1274.3.5 MSN/DID Configuration

............................................................................ 1284.3.6 Print Button Labels

............................................................................ 1294.3.7 Import Templates

..................................................................... 1304.4 Security Mode

............................................................................ 1304.4.1 Open Security Settings

............................................................................ 1304.4.2 Close Security Settings

............................................................................ 1304.4.3 Save Security Settings

............................................................................ 1304.4.4 Reset Security Settings

............................................................................ 1304.4.5 Preferences

............................................................................ 1304.4.6 Exit

............................................................................ 1304.4.7 Configuration

..................................................................... 1314.5 Embedded File Management

............................................................................ 1324.5.1 Open File Settings

............................................................................ 1324.5.2 Close File Settings

............................................................................ 1324.5.3 Refresh File Settings

............................................................................ 1324.5.4 Upload File

............................................................................ 1324.5.5 Upload System Files

............................................................................ 1324.5.6 Backup System Files

............................................................................ 1324.5.7 Restore System Files

............................................................................ 1324.5.8 Upgrade Binaries

............................................................................ 1324.5.9 Upgrade Configuration

............................................................................ 1324.5.10 Upload Voicemail Files

............................................................................ 1334.5.11 Upload Phone Files

............................................................................ 1334.5.12 Copy System Card

............................................................................ 1334.5.13 Configuration

Configuration Settings5.

..................................................................... 1375.1 BOOTP

..................................................................... 1385.2 Operator

..................................................................... 1395.3 System

............................................................................ 1405.3.1 System

............................................................................ 1455.3.2 LAN1

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............................................................................ 1535.3.3 LAN2

............................................................................ 1545.3.4 DNS

............................................................................ 1555.3.5 Voicemail

............................................................................ 1595.3.6 Telephony

............................................................................ 1665.3.7 Directory Services

............................................................................ 1755.3.8 System Events

............................................................................ 1805.3.9 SMTP

............................................................................ 1815.3.10 SMDR

............................................................................ 1825.3.11 Twinning

............................................................................ 1835.3.12 VCM

............................................................................ 1865.3.13 CCR

............................................................................ 1875.3.14 Codecs

..................................................................... 1885.4 Line

............................................................................ 1905.4.1 Trunk Templates

............................................................................ 1965.4.2 Analog Line

............................................................................ 2015.4.3 BRI Line

............................................................................ 2055.4.4 E1 Line

............................................................................ 2115.4.5 E1R2 Line

............................................................................ 2145.4.6 T1 Line

............................................................................ 2195.4.7 T1 PRI Line

............................................................................ 2255.4.8 S0 Line

............................................................................ 2285.4.9 H323 Line

............................................................................ 2335.4.10 IP DECT Line

............................................................................ 2365.4.11 SIP Line

............................................................................ 2515.4.12 SM Line

..................................................................... 2565.5 Control Unit

..................................................................... 2575.6 Extension

............................................................................ 2585.6.1 Extn

............................................................................ 2605.6.2 Analog

............................................................................ 2625.6.3 VoIP

............................................................................ 2665.6.4 T38 Fax

............................................................................ 2675.6.5 IP DECT

..................................................................... 2685.7 User

............................................................................ 2715.7.1 User

............................................................................ 2745.7.2 Voicemail

............................................................................ 2775.7.3 DND

............................................................................ 2785.7.4 Short Codes

............................................................................ 2795.7.5 Source Numbers

............................................................................ 2815.7.6 Telephony

............................................................................ 2885.7.7 Forwarding

............................................................................ 2905.7.8 Dial In

............................................................................ 2915.7.9 Voice Recording

............................................................................ 2925.7.10 Button Programming

............................................................................ 2935.7.11 Menu Programming

............................................................................ 2955.7.12 Mobility (Twinning)

............................................................................ 3035.7.13 Phone Manager Options

............................................................................ 3035.7.14 Hunt Group Memberships

............................................................................ 3045.7.15 Announcements

............................................................................ 3065.7.16 SIP

............................................................................ 3075.7.17 Personal Directory

..................................................................... 3095.8 Hunt Group

............................................................................ 3105.8.1 Hunt Group

............................................................................ 3125.8.2 User List/Select Members

............................................................................ 3135.8.3 Queuing

............................................................................ 3165.8.4 Overflow

............................................................................ 3195.8.5 Fallback

............................................................................ 3225.8.6 Voicemail

............................................................................ 3255.8.7 Voice Recording

............................................................................ 3265.8.8 Announcements

............................................................................ 3285.8.9 SIP

............................................................................ 3295.8.10 Hunt Group Operation

..................................................................... 3355.9 Short Code

..................................................................... 3365.10 Service

............................................................................ 3375.10.1 Normal, WAN or Intranet Services

............................................................................ 3455.10.2 SSL VPN Service

..................................................................... 3465.11 RAS

............................................................................ 3475.11.1 PPP

..................................................................... 3485.12 Incoming Call Route

............................................................................ 3505.12.1 Standard

............................................................................ 3535.12.2 Voice Recording

............................................................................ 3545.12.3 Destinations

..................................................................... 3555.13 WAN Port

............................................................................ 3565.13.1 WAN Port

............................................................................ 3575.13.2 Frame Relay

............................................................................ 3585.13.3 DLCIs

............................................................................ 3605.13.4 Advanced

............................................................................ 3615.13.5 PPP

..................................................................... 3635.14 Directory

............................................................................ 3665.14.1 Directory

..................................................................... 3675.15 Time Profile

............................................................................ 3695.15.1 Time Profile

..................................................................... 3705.16 Firewall Profile

............................................................................ 3715.16.1 Standard

............................................................................ 3725.16.2 Custom

............................................................................ 3745.16.3 Static NAT

..................................................................... 3755.17 IP Route

............................................................................ 3765.17.1 IP Route

............................................................................ 3775.17.2 RIP

..................................................................... 3785.18 Account Code

............................................................................ 3805.18.1 Account Code

............................................................................ 3815.18.2 Voice Recording

..................................................................... 3825.19 Tunnel

............................................................................ 3835.19.1 L2TP Tunnel

............................................................................ 3865.19.2 IP Security Tunnel

..................................................................... 3895.20 User Rights

............................................................................ 3915.20.1 User

............................................................................ 3925.20.2 Short Codes

............................................................................ 3935.20.3 Button Programming

............................................................................ 3945.20.4 Telephony

............................................................................ 3975.20.5 Phone Manager

............................................................................ 3985.20.6 User Rights Membership

............................................................................ 3995.20.7 Voicemail

..................................................................... 4015.21 Auto Attendant

............................................................................ 4025.21.1 Auto Attendant

............................................................................ 4035.21.2 Actions

..................................................................... 4055.22 ARS

............................................................................ 4075.22.1 ARS

............................................................................ 4095.22.2 Cause Codes and ARS

............................................................................ 4105.22.3 ARS Operation

..................................................................... 4195.23 PLDS License

..................................................................... 4215.24 E911 System

............................................................................ 4225.24.1 E911 Adjunct

............................................................................ 4235.24.2 Zones

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Short Codes6.

..................................................................... 4266.1 Short Code Fields and Characters

..................................................................... 4296.2 User Dialing

..................................................................... 4306.3 Application Dialing

..................................................................... 4316.4 Secondary Dial Tone

..................................................................... 4326.5 ? Short Codes

..................................................................... 4336.6 Short Code Matching Examples

..................................................................... 4366.7 Default System Short Code List

..................................................................... 4386.8 Short Code Features

............................................................................ 4396.8.1 Acquire Call

............................................................................ 4396.8.2 AOC Previous Call

............................................................................ 4396.8.3 AOC Reset Total

............................................................................ 4396.8.4 AOC Total

............................................................................ 4396.8.5 Auto Attendant

............................................................................ 4406.8.6 Break Out

............................................................................ 4406.8.7 Barred

............................................................................ 4406.8.8 Busy On Held

............................................................................ 4416.8.9 Call Intrude

............................................................................ 4426.8.10 Call Listen

............................................................................ 4436.8.11 Call Park

............................................................................ 4436.8.12 Call Pickup Any

............................................................................ 4436.8.13 Call Pickup Extn

............................................................................ 4456.8.14 Call Pickup Group

............................................................................ 4456.8.15 Call Pickup Line

............................................................................ 4466.8.16 Call Pickup Members

............................................................................ 4466.8.17 Call Pickup User

............................................................................ 4476.8.18 Call Queue

............................................................................ 4476.8.19 Call Steal

............................................................................ 4486.8.20 Call Waiting On

............................................................................ 4486.8.21 Call Waiting Off

............................................................................ 4486.8.22 Call Waiting Suspend

............................................................................ 4496.8.23 Cancel All Forwarding

............................................................................ 4496.8.24 Cancel Ring Back When Free

............................................................................ 4496.8.25 Channel Monitor

............................................................................ 4506.8.26 Change Login Code

............................................................................ 4516.8.27 Clear After Call Work

............................................................................ 4516.8.28 Clear Call

............................................................................ 4516.8.29 Clear CW

............................................................................ 4526.8.30 Clear Hunt Group Night Service

............................................................................ 4526.8.31 Clear Hunt Group Out Of Service

............................................................................ 4536.8.32 Clear Quota

............................................................................ 4536.8.33 Coaching Intrusion

............................................................................ 4536.8.34 Conference Add

............................................................................ 4546.8.35 Conference Meet Me

............................................................................ 4556.8.36 CW

............................................................................ 4566.8.37 Dial

............................................................................ 4576.8.38 Dial 3K1

............................................................................ 4576.8.39 Dial 56K

............................................................................ 4576.8.40 Dial 64K

............................................................................ 4576.8.41 Dial CW

............................................................................ 4586.8.42 Dial Direct

............................................................................ 4586.8.43 Dial Direct Hot Line

............................................................................ 4596.8.44 Dial Emergency

............................................................................ 4596.8.45 Dial Extn

............................................................................ 4606.8.46 Dial Fax

............................................................................ 4606.8.47 Dial Inclusion

Contents

............................................................................ 4606.8.48 Dial Paging

............................................................................ 4626.8.49 Dial Physical Extension By Number

............................................................................ 4626.8.50 Dial Physical Extension By Id

............................................................................ 4636.8.51 Dial Speech

............................................................................ 4636.8.52 Dial V110

............................................................................ 4636.8.53 Dial V120

............................................................................ 4636.8.54 Dial Video

............................................................................ 4646.8.55 Disable ARS Form

............................................................................ 4646.8.56 Disable Internal Forwards

............................................................................ 4646.8.57 Disable Internal Forward Unconditional

............................................................................ 4656.8.58 Disable Internal Forward Busy or No Answer

............................................................................ 4656.8.59 Display Msg

............................................................................ 4666.8.60 Do Not Disturb Exception Add

............................................................................ 4666.8.61 Do Not Disturb Exception Delete

............................................................................ 4676.8.62 Do Not Disturb On

............................................................................ 4676.8.63 Do Not Disturb Off

............................................................................ 4676.8.64 Enable ARS Form

............................................................................ 4686.8.65 Enable Internal Forwards

............................................................................ 4686.8.66 Enable Internal Forward Unconditional

............................................................................ 4686.8.67 Enable Internal Forward Busy or No Answer

............................................................................ 4696.8.68 Extn Login

............................................................................ 4696.8.69 Extn Logout

............................................................................ 4716.8.70 Flash Hook

............................................................................ 4716.8.71 FNE Service

............................................................................ 4726.8.72 Follow Me Here

............................................................................ 4736.8.73 Follow Me Here Cancel

............................................................................ 4736.8.74 Follow Me To

............................................................................ 4746.8.75 Forward Hunt Group Calls On

............................................................................ 4746.8.76 Forward Hunt Group Calls Off

............................................................................ 4756.8.77 Forward Number

............................................................................ 4756.8.78 Forward On Busy Number

............................................................................ 4766.8.79 Forward On Busy On

............................................................................ 4766.8.80 Forward On Busy Off

............................................................................ 4776.8.81 Forward On No Answer On

............................................................................ 4776.8.82 Forward On No Answer Off

............................................................................ 4786.8.83 Forward Unconditional On

............................................................................ 4786.8.84 Forward Unconditional Off

............................................................................ 4796.8.85 Group Listen Off

............................................................................ 4796.8.86 Group Listen On

............................................................................ 4806.8.87 Headset Toggle

............................................................................ 4806.8.88 Hold Call

............................................................................ 4816.8.89 Hold CW

............................................................................ 4816.8.90 Hold Music

............................................................................ 4826.8.91 Hunt Group Disable

............................................................................ 4826.8.92 Hunt Group Enable

............................................................................ 4836.8.93 Last Number Redial

............................................................................ 4836.8.94 MCID Activate

............................................................................ 4836.8.95 Mobile Twinned Call Pickup

............................................................................ 4846.8.96 Off Hook Station

............................................................................ 4856.8.97 Outgoing Call Bar Off

............................................................................ 4856.8.98 Outgoing Call Bar On

............................................................................ 4866.8.99 Private Call

............................................................................ 4876.8.100 Private Call Off

............................................................................ 4876.8.101 Private Call On

............................................................................ 4886.8.102 Priority Call

............................................................................ 4886.8.103 Record Message

............................................................................ 4886.8.104 Relay On

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............................................................................ 4896.8.105 Relay Off

............................................................................ 4906.8.106 Relay Pulse

............................................................................ 4906.8.107 Resume Call

............................................................................ 4916.8.108 Retrieve Call

............................................................................ 4916.8.109 Ring Back When Free

............................................................................ 4916.8.110 Secondary Dial Tone

............................................................................ 4926.8.111 Set Absent Text

............................................................................ 4936.8.112 Set Account Code

............................................................................ 4936.8.113 Set Authorization Code

............................................................................ 4946.8.114 Set Hunt Group Night Service

............................................................................ 4956.8.115 Set Hunt Group Out Of Service

............................................................................ 4966.8.116 Set Inside Call Seq

............................................................................ 4976.8.117 Set Mobile Twinning Number

............................................................................ 4976.8.118 Set Mobile Twinning On

............................................................................ 4976.8.119 Set Mobile Twinning Off

............................................................................ 4986.8.120 Set No Answer Time

............................................................................ 4986.8.121 Set Outside Call Seq

............................................................................ 4996.8.122 Set Ringback Seq

............................................................................ 4996.8.123 Set Wrap Up Time

............................................................................ 5006.8.124 Shutdown Embedded Voicemail

............................................................................ 5006.8.125 Stamp Log

............................................................................ 5006.8.126 Startup Embedded Voicemail

............................................................................ 5006.8.127 Suspend Call

............................................................................ 5006.8.128 Suspend CW

............................................................................ 5026.8.129 Start After Call Work

............................................................................ 5026.8.130 Toggle Calls

............................................................................ 5026.8.131 Unpark Call

............................................................................ 5036.8.132 Voicemail Collect

............................................................................ 5046.8.133 Voicemail Node

............................................................................ 5046.8.134 Voicemail On

............................................................................ 5046.8.135 Voicemail Off

............................................................................ 5056.8.136 Voicemail Ringback On

............................................................................ 5056.8.137 Voicemail Ringback Off

............................................................................ 5056.8.138 Whisper Page

Button Programming7.

..................................................................... 5087.1 Programming Buttons

............................................................................ 5087.1.1 Programming Buttons with Manager

............................................................................ 5097.1.2 Interactive Button Menus

..................................................................... 5107.2 Phone Details

............................................................................ 5117.2.1 1100 Series

............................................................................ 5127.2.2 1200 Series

............................................................................ 5137.2.3 1400 Series

............................................................................ 5157.2.4 1600 Series

............................................................................ 5177.2.5 2400 Series

............................................................................ 5217.2.6 3600 Series

............................................................................ 5237.2.7 3700 Series

............................................................................ 5237.2.8 4600 Series (New Style)

............................................................................ 5267.2.9 5400 Series

............................................................................ 5307.2.10 5600 Series

............................................................................ 5347.2.11 9500 Series

............................................................................ 5357.2.12 9600 Series

............................................................................ 5437.2.13 B100 Series

............................................................................ 5447.2.14 D100

............................................................................ 5457.2.15 T-Series

..................................................................... 5507.3 Actions

............................................................................ 5557.3.1 Abbreviated Dial

............................................................................ 5557.3.2 Abbreviated Dial Pause

............................................................................ 5567.3.3 Abbreviated Dial Program

............................................................................ 5567.3.4 Abbreviated Dial Stop

............................................................................ 5567.3.5 Account Code Entry

............................................................................ 5587.3.6 ACD Agent Statistics

............................................................................ 5587.3.7 ACD Stroke Count

............................................................................ 5587.3.8 Acquire Call

............................................................................ 5587.3.9 AD Special Functions

............................................................................ 5597.3.10 AD Special Function Mark

............................................................................ 5597.3.11 AD Special Function Wait

............................................................................ 5607.3.12 AD Suppress

............................................................................ 5617.3.13 After Call Work

............................................................................ 5627.3.14 Appearance

............................................................................ 5637.3.15 Automatic Callback

............................................................................ 5647.3.16 Automatic Intercom

............................................................................ 5657.3.17 Break Out

............................................................................ 5667.3.18 Bridged Appearance

............................................................................ 5677.3.19 Busy

............................................................................ 5677.3.20 Busy On Held

............................................................................ 5677.3.21 Call Forwarding All

............................................................................ 5687.3.22 Call Intrude

............................................................................ 5687.3.23 Call List

............................................................................ 5697.3.24 Call Listen

............................................................................ 5707.3.25 Call Log

............................................................................ 5717.3.26 Call Park

............................................................................ 5727.3.27 Call Park To Other Extension

............................................................................ 5727.3.28 Call Pickup

............................................................................ 5737.3.29 Call Pickup Any

............................................................................ 5747.3.30 Call Pickup Group

............................................................................ 5747.3.31 Call Pickup Members

............................................................................ 5757.3.32 Call Queue

............................................................................ 5757.3.33 Call Steal

............................................................................ 5767.3.34 Call Waiting Off

............................................................................ 5767.3.35 Call Waiting On

............................................................................ 5767.3.36 Call Waiting Suspend

............................................................................ 5777.3.37 Cancel All Forwarding

............................................................................ 5777.3.38 Cancel Leave Word Calling

............................................................................ 5777.3.39 Cancel Ring Back When Free

............................................................................ 5797.3.40 Channel Monitor

............................................................................ 5797.3.41 Clear Call

............................................................................ 5797.3.42 Clear CW

............................................................................ 5817.3.43 Clear Hunt Group Night Service

............................................................................ 5827.3.44 Clear Hunt Group Out Of Service

............................................................................ 5827.3.45 Clear Quota

............................................................................ 5827.3.46 Coaching Intrusion

............................................................................ 5847.3.47 Conference

............................................................................ 5847.3.48 Conference Add

............................................................................ 5857.3.49 Conference Meet Me

............................................................................ 5877.3.50 Consult

............................................................................ 5877.3.51 Coverage Appearance

............................................................................ 5887.3.52 Dial

............................................................................ 5887.3.53 Dial 3K1

............................................................................ 5887.3.54 Dial 56K

............................................................................ 5897.3.55 Dial 64K

............................................................................ 5897.3.56 Dial CW

............................................................................ 5897.3.57 Dial Direct

............................................................................ 5907.3.58 Dial Emergency

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............................................................................ 5907.3.59 Dial Inclusion

............................................................................ 5917.3.60 Dial Intercom

............................................................................ 5917.3.61 Dial Paging

............................................................................ 5927.3.62 Dial Physical Extn by Number

............................................................................ 5927.3.63 Dial Physical Extn by Id

............................................................................ 5927.3.64 Dial Speech

............................................................................ 5937.3.65 Dial V110

............................................................................ 5937.3.66 Dial V120

............................................................................ 5947.3.67 Display Msg

............................................................................ 5947.3.68 Dial Video

............................................................................ 5947.3.69 Directed Call Pickup

............................................................................ 5967.3.70 Directory

............................................................................ 5977.3.71 Do Not Disturb Exception Add

............................................................................ 5977.3.72 Do Not Disturb Exception Delete

............................................................................ 5987.3.73 Do Not Disturb Off

............................................................................ 5987.3.74 Do Not Disturb On

............................................................................ 5997.3.75 Drop

............................................................................ 6007.3.76 Extn Login

............................................................................ 6017.3.77 Extn Logout

............................................................................ 6017.3.78 Flash Hook

............................................................................ 6027.3.79 Follow Me Here

............................................................................ 6027.3.80 Follow Me Here Cancel

............................................................................ 6037.3.81 Follow Me To

............................................................................ 6037.3.82 Forward Hunt Group Calls Off

............................................................................ 6037.3.83 Forward Hunt Group Calls On

............................................................................ 6047.3.84 Forward Number

............................................................................ 6057.3.85 Forward On Busy Number

............................................................................ 6057.3.86 Forward On Busy Off

............................................................................ 6067.3.87 Forward On Busy On

............................................................................ 6067.3.88 Forward On No Answer Off

............................................................................ 6077.3.89 Forward On No Answer On

............................................................................ 6077.3.90 Forward Unconditional Off

............................................................................ 6087.3.91 Forward Unconditional On

............................................................................ 6097.3.92 Group

............................................................................ 6107.3.93 Group Listen On

............................................................................ 6117.3.94 Group Paging

............................................................................ 6127.3.95 Headset Toggle

............................................................................ 6127.3.96 Hold Call

............................................................................ 6137.3.97 Hold CW

............................................................................ 6137.3.98 Hold Music

............................................................................ 6147.3.99 Hunt Group Enable

............................................................................ 6157.3.100 Hunt Group Disable

............................................................................ 6167.3.101 Inspect

............................................................................ 6167.3.102 Internal Auto-Answer

............................................................................ 6177.3.103 Last Number Redial

............................................................................ 6177.3.104 Leave Word Calling

............................................................................ 6177.3.105 Line Appearance

............................................................................ 6187.3.106 Manual Exclude

............................................................................ 6187.3.107 MCID Activate

............................................................................ 6197.3.108 Off Hook Station

............................................................................ 6207.3.109 Priority Call

............................................................................ 6207.3.110 Priority Calling

............................................................................ 6207.3.111 Private Call

............................................................................ 6227.3.112 Relay Off

............................................................................ 6227.3.113 Relay On

............................................................................ 6237.3.114 Relay Pulse

............................................................................ 6247.3.115 Resume Call

Contents

............................................................................ 6247.3.116 Retrieve Call

............................................................................ 6257.3.117 Ring Back When Free

............................................................................ 6267.3.118 Ringer Off

............................................................................ 6277.3.119 Self-Administer

............................................................................ 6287.3.120 Send All Calls

............................................................................ 6297.3.121 Set Absent Text

............................................................................ 6307.3.122 Set Account Code

............................................................................ 6317.3.123 Set Hunt Group Night Service

............................................................................ 6327.3.124 Set Hunt Group Out Of Service

............................................................................ 6337.3.125 Set Inside Call Seq

............................................................................ 6337.3.126 Set Night Service Group

............................................................................ 6347.3.127 Set No Answer Time

............................................................................ 6347.3.128 Set Out of Service Group

............................................................................ 6357.3.129 Set Outside Call Seq

............................................................................ 6357.3.130 Set Ringback Seq

............................................................................ 6367.3.131 Set Wrap Up Time

............................................................................ 6367.3.132 Speed Dial

............................................................................ 6377.3.133 Stamp Log

............................................................................ 6377.3.134 Stored Number View

............................................................................ 6387.3.135 Suspend Call

............................................................................ 6387.3.136 Suspend CW

............................................................................ 6397.3.137 Time of Day

............................................................................ 6407.3.138 Timer

............................................................................ 6417.3.139 Transfer

............................................................................ 6417.3.140 Toggle Calls

............................................................................ 6427.3.141 Twinning

............................................................................ 6427.3.142 Unpark Call

............................................................................ 6447.3.143 User

............................................................................ 6467.3.144 Visual Voice

............................................................................ 6487.3.145 Voicemail Collect

............................................................................ 6497.3.146 Voicemail Off

............................................................................ 6497.3.147 Voicemail On

............................................................................ 6507.3.148 Voicemail Ringback Off

............................................................................ 6517.3.149 Voicemail Ringback On

............................................................................ 6517.3.150 Whisper Page

Apperance Button Operation8.

..................................................................... 6538.1 Appearance Button Features

..................................................................... 6548.2 Call Appearance Buttons

............................................................................ 6558.2.1 Example 1

............................................................................ 6568.2.2 Example 2

............................................................................ 6578.2.3 How are Call Appearance Buttons Treated?

............................................................................ 6588.2.4 Button Indication

..................................................................... 6598.3 Bridged Appearance Buttons

............................................................................ 6608.3.1 Example 1

............................................................................ 6618.3.2 Example 2

............................................................................ 6628.3.3 Example 3

............................................................................ 6638.3.4 How are Bridged Appearances Treated?

............................................................................ 6648.3.5 Button Indication

..................................................................... 6658.4 Call Coverage Buttons

............................................................................ 6668.4.1 Example 1

............................................................................ 6668.4.2 Example 2

............................................................................ 6678.4.3 How is Call Coverage Treated?

............................................................................ 6688.4.4 Button Indication

..................................................................... 6698.5 Line Appearance Buttons

............................................................................ 6708.5.1 Example 1

............................................................................ 6718.5.2 Example 2

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............................................................................ 6728.5.3 How are Line Appearances Treated?

............................................................................ 6738.5.4 Button Indication

..................................................................... 6748.6 Other Appearance Controls

............................................................................ 6748.6.1 Selected Button Indication

............................................................................ 6758.6.2 Idle Line Preference

............................................................................ 6788.6.3 Ringing Line Preference

............................................................................ 6818.6.4 Answer Pre-Select

............................................................................ 6828.6.5 Auto Hold

............................................................................ 6838.6.6 Ring Delay

............................................................................ 6858.6.7 Delayed Ring Preference

............................................................................ 6878.6.8 Collapsing Appearances

............................................................................ 6888.6.9 Joining Other Calls (Bridging)

............................................................................ 6908.6.10 Multiple Alerting Buttons

............................................................................ 6918.6.11 Twinning

............................................................................ 6918.6.12 Busy on Held

............................................................................ 6918.6.13 Reserving a Call Appearance Button

............................................................................ 6928.6.14 Logging Off and Hot Desking

............................................................................ 6928.6.15 Applications

..................................................................... 6938.7 Programming Appearance Buttons

............................................................................ 6958.7.1 System Settings

............................................................................ 6968.7.2 User Settings

............................................................................ 6978.7.3 Line Appearance ID Numbers

............................................................................ 6988.7.4 Outgoing Line Programming

Telephone Features9.

..................................................................... 7029.1 Date and Time

..................................................................... 7049.2 User Directory Access

..................................................................... 7059.3 Mobile Call Control

............................................................................ 7079.3.1 Mobile Direct Access (MDA)

............................................................................ 7089.3.2 Mobile Callback

............................................................................ 7099.3.3 one-X Mobile Client

..................................................................... 7159.4 Advice of Charge

..................................................................... 7179.5 Centralized System Directory

..................................................................... 7229.6 Centralized Personal Directory

..................................................................... 7239.7 Centralized Call Log

..................................................................... 7269.8 Coverage Groups

..................................................................... 7279.9 Fax Relay

..................................................................... 7289.10 Malicious Call Tracing (MCID)

..................................................................... 7299.11 Call Barring

..................................................................... 7309.12 Caller Display

..................................................................... 7319.13 Call Intrusion

..................................................................... 7339.14 Call Tagging

..................................................................... 7349.15 Private Calls

..................................................................... 7349.16 Call Pickup

..................................................................... 7359.17 Call Waiting

..................................................................... 7369.18 Parking Calls

..................................................................... 7379.19 Ring Back When Free

..................................................................... 7389.20 Message Waiting Indication

..................................................................... 7399.21 Ring Tones

..................................................................... 7409.22 Music On Hold (MOH)

..................................................................... 7429.23 System Phone Features

..................................................................... 7439.24 The 'No User' User

..................................................................... 7439.25 Automatic Intercom Calls

..................................................................... 7439.26 Forwarding Calls

............................................................................ 7459.26.1 Do Not Disturb

............................................................................ 7479.26.2 Follow Me

............................................................................ 7499.26.3 Forward Unconditional

............................................................................ 7519.26.4 Forward on Busy

............................................................................ 7539.26.5 Forward on No Answer

............................................................................ 7559.26.6 Determining a User's Busy Status

............................................................................ 7569.26.7 Chaining and Loops

..................................................................... 7579.27 Transferring Calls

............................................................................ 7589.27.1 Off-Switch Transfer Restrictions

............................................................................ 7599.27.2 Context Sensitive Transfer

............................................................................ 7609.27.3 Dial Tone Transfer

............................................................................ 7629.27.4 Handsfree Announced Transfers

............................................................................ 7649.27.5 One Touch Transferring

............................................................................ 7659.27.6 Centrex Transfer

..................................................................... 7669.28 Conferencing

............................................................................ 7679.28.1 Conference Phones

............................................................................ 7689.28.2 Ad-Hoc Conferencing

............................................................................ 7699.28.3 Meet Me Conferencing

............................................................................ 7719.28.4 Routing External Callers

............................................................................ 7729.28.5 Context Sensitive Conferencing

..................................................................... 7739.29 Hot Desking

............................................................................ 7749.29.1 Call Center Agents

............................................................................ 7759.29.2 Hot Desking Examples

............................................................................ 7769.29.3 Automatic Log Off

..................................................................... 7779.30 Paging

............................................................................ 7799.30.1 Paging Via Standalone Voice Mail

..................................................................... 7819.31 Voice over IP Features

............................................................................ 7819.31.1 Wide Band Audio Support

............................................................................ 7829.31.2 Secure VoIP (SRTP)

Data Routing10.

..................................................................... 78610.1 Network Address Translation (NAT)

..................................................................... 78610.2 DHCP

..................................................................... 78710.3 Examples

............................................................................ 78710.3.1 Simple ISDN Internet Connection

............................................................................ 78810.3.2 Using a Dedicated T1/PRI ISP Link

............................................................................ 79010.3.3 Remote Access

............................................................................ 79310.3.4 WAN PPP

............................................................................ 79410.3.5 WAN Frame Relay

Appendix: Locale Settings11.

..................................................................... 79811.1 Locale Defaults

..................................................................... 80011.2 Phone Display Language Sets and Fallback

..................................................................... 80111.3 Argentina

..................................................................... 80211.4 Australia

..................................................................... 80311.5 Bahrain

..................................................................... 80411.6 Belgium - Flemish

..................................................................... 80511.7 Belgium - French

..................................................................... 80611.8 Brazil

..................................................................... 80711.9 Canada

..................................................................... 80811.10 Chile

..................................................................... 80911.11 China

..................................................................... 81011.12 Colombia

..................................................................... 81111.13 Customize

..................................................................... 81211.14 Denmark

..................................................................... 81311.15 Egypt

..................................................................... 81411.16 Finland

..................................................................... 81511.17 France

..................................................................... 81611.18 Greece

..................................................................... 81711.19 Germany

..................................................................... 81811.20 Hong Kong

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..................................................................... 81911.21 Hungary

..................................................................... 82011.22 Iceland

..................................................................... 82111.23 India

..................................................................... 82211.24 Italy

..................................................................... 82311.25 Korea

..................................................................... 82411.26 Kuwait

..................................................................... 82511.27 Mexico

..................................................................... 82611.28 Morocco

..................................................................... 82711.29 Netherlands

..................................................................... 82811.30 New Zealand

..................................................................... 82911.31 Norway

..................................................................... 83011.32 Oman

..................................................................... 83111.33 Pakistan

..................................................................... 83211.34 Peru

..................................................................... 83311.35 Poland

..................................................................... 83411.36 Portugal

..................................................................... 83511.37 Qatar

..................................................................... 83611.38 Russia

..................................................................... 83711.39 Saudi Arabia

..................................................................... 83811.40 Singapore

..................................................................... 83911.41 South Africa

..................................................................... 84011.42 Spain

..................................................................... 84111.43 Sweden

..................................................................... 84211.44 Switzerland

..................................................................... 84311.45 Taiwan

..................................................................... 84411.46 Turkey

..................................................................... 84511.47 United Arab Emirates

..................................................................... 84611.48 United Kingdom

..................................................................... 84711.49 United States

..................................................................... 84811.50 Venezuela

Contents

Appendix: SMDR12.

..................................................................... 85112.1 SMDR Fields

..................................................................... 85412.2 SMDR Examples

...............................................................................860Index

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Chapter 1.

Branch Gateway Manager

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Branch Gateway Manager:

1. Branch Gateway Manager

Branch Gateway Manager is an application for viewing and editing an Avaya Branch Gateway system's configuration. It is a tool for system installers and maintainers.

Branch Gateway Manager runs on a Windows PC and connects to the system via Ethernet LAN or WAN connections.

· WARNING - Password Changes Required New systems use default security settings. These settings must be changed to make the system secure. As a minimum, you must change the default passwords of the Security Administrator, the default Service Users and the Unsecured Interfaces System Password. Failure to do so will render the system potentially unsecure. See the Security Mode section for details.

· IMPORTANT - Branch Gateway Manager is an Off-Line Editor Branch Gateway Manager is an off-line editor. It receives a copy of the system's current configuration settings. Changes are made to that copy and it is then sent back to the system for those changes to become active. This means that changes to the active configuration in the system that occur between Branch Gateway Manager receiving and sending back the copy may be overwritten. For example, this may affect changes made by a user through their phone or voicemail mailbox after the copy of the configuration is received by Branch Gateway Manager.

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1.1 Installing Branch Gateway Manager

Minimum PC Requirements

RAM

256MB

Hard Disk Free Space

1GB*

Processor:

- Pentium

PIII 800MHz

- Celeron

Celeron 3 800Mhz

- AMD

Athlon Opteron, Athlon64/XP

Additional Apps:

- .NET2

Installed with Branch Gateway Manager if not already present.

Operating System Support

Server OS:

2003 Server

2008 Server

Client OS:

XP Professional

Vista Business/Enterprise

Vista Ultimate

Windows 7

Component

Location - %ProgramFiles%\Avaya\IP Office\Manager

Ports

Branch Gateway Manager

manager.exe

TCP Port 50802. TCP Port 50804. TCP Port 50805.

Configuration access TCP Port 50812. TCP Port 50813.

Security configuration access

Upgrade Wizard

upgradewiz.exe

UDP Port 50798.

System upgrade access.

In addition to Branch Gateway Manager, the Admin suite includes options to install the following applications:

· System Monitor This is a tool for system installers and maintainers. Interpreting the information output by System Monitor requires detailed data and telecoms knowledge.

· System Status Application This is a Java application that can be used to monitor the status of the system such as extension, trunks and other resources. It displays current alarms and most recent historical alarms.

Branch Gateway Manager PC Requirements

· *Includes disk space required for .NET2 component.

· Language Support

The Branch Gateway Manager application can run in Brazilian Portuguese, Simplified Chinese, Dutch, French, German, Italian, Mexican Spanish, Russian, UK English and US English. By default the language used is determined by the best match to the PC's regional setting. To change the language used see Changing the Branch Gateway

Manager Language .

Ports

The Branch Gateway Manager application uses the following ports for access to the telephone system. These ports may need to be allowed within the configuration of any firewall software being run on the PC hosting the Branch Gateway Manager application. Note that the ports used by a particular system can be adjusted through its security settings .

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Branch Gateway Manager: Installing Branch Gateway Manager

Installing Branch Gateway Manager

Note: This installation process will install Windows .NET2 if not already present. The installation of .NET2 may require

some systems to restart and the installation process to then be restarted.

1.If installing from the Admin DVD, insert the DVD and when the page is displayed click on the link for the Admin

suite. This will open a file windows showing the installation files for the suite. Locate and double-click on the setup.exe file.

2.Select the language you want to use for the installation process. This does not affect the language used by Branch

Gateway Manager when it is run. Click Next >.

3.If an upgrade menu appears, it indicates that a previous installation has been detected. Select Yes to upgrade the

existing installed applications.

4.If required select the destination to which the applications should be installed. We recommend that you accept the

default destination. Click Next >.

5.The next screen is used to select which applications in the suite should be installed. Clicking on each will display a

description of the application. Click on the next to each application to change the installation selection. When you have selected the installations required, click Next >.

6.The applications selected are now ready to be installed. Click Next >.

7.Following installation, you will be prompted whether you want to run Branch Gateway Manager. Selecting Yes runs

Branch Gateway Manager.

8.On some versions of Windows, you may be required to restart the PC. Allow this to happen if required.

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1.2 Starting Branch Gateway Manager

No name or password is required to start Branch Gateway Manager. A name and password is only required when connecting with a system.

When started, by default Branch Gateway Manager will attempt to discover any systems on the network. If it finds any it will display a list from which you can select the system required.

1.Select Start and then Programs or All Programs depending on the version of Windows. Select the IP Office

program group.

2.Select Manager. If a Windows Security Alert appears select Unblock to allow Branch Gateway Manager to

run.

3.By default Branch Gateway Manager will scan the network for any systems. What appears next depends on

whether it finds any systems.

· If it finds multiple systems, it will display a list of those systems from which you can select the one whose configuration you want to edit. If you want to open a configuration go to Opening a Configuration . If you don't want to load a configuration click on Cancel.

· If it finds a single system, it will attempt to open the configuration of that system by displaying the user name and password request. If you want to open a configuration go to Opening a Configuration . If you don't want to load a configuration click on Cancel.

· If no systems are found or you cancel the steps above, the Branch Gateway Manager simplified view is displayed.

4.Use the view to select the action you want to do.

· Create an Offline Configuration

· Open a Configuration from a System

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· Read a Configuration from a File

Branch Gateway Manager: Starting Branch Gateway Manager

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1.3 Opening a Configuration

The initial IP address ranges in which Branch Gateway Manager searches for systems are set through the Branch Gateway Manager preferences (File | Preferences | Discovery ). By default it scans the local network of the Branch Gateway Manager PC.

1.Start Branch Gateway Manager. If Branch Gateway Manager is already started and a configuration is open in it, that configuration must be closed first.

· If Branch Gateway Manager is set to Auto Connect on start up , it will scan for systems automatically and either display the list of systems discovered or automatically start login to the only system discovered.

· Otherwise, click on or select File | Open Configuration.

2.The Select B5800 window appears, listing those systems that responded.

102

100

· If the system required was not found, the Unit/Broadcast Address used for the search can be changed. Either enter an address or use the drop-down to select a previously used address. Then click Refresh to perform a new search.

· The address ranges used by Branch Gateway Manager for searching can be configured through the File |

Preferences | Discovery tab.

· A list of known systems can be stored and used. See Known System Discovery

· Branch Gateway Manager can be configured to search using DNS names. See the Use DNS option.

102

· Systems found but not supported by the version of Branch Gateway Manager being used will be listed as Not Supported.

· If the system detected is running software other than from its primary folder, a warning icon will be shown next to it. The configuration can still be opened but only as a read-only file.

3.When you have located the system required, check the box next to the system and click OK.

4.The system name and password request is displayed. Enter the required details and click OK.

5.Additional messages will inform you about the success or failure of opening the configuration from the system.

· The method of connection, secure or insecure, attempted by Branch Gateway Manager is set the applications

Secure Communications preferences setting.

104

· When Secure Communications is set to On, a padlock icon is displayed at all times in the lower right Branch Gateway Manager status field.

· New installations of Branch Gateway Manager default to having Secure Communications enabled. This means Branch Gateway Manager by default attempts to use secure communications when opening a configuration.

· If no response to the use of secure communication is received after 5 seconds, Branch Gateway Manager will offer to fallback to using unsecured communications.

6.Following a successful log in, the configuration is opened in Branch Gateway Manager. The menus and options displayed will depend on the type of system configuration loaded.

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Branch Gateway Manager: Opening a Configuration

While attempting to login to a system, various additional messages may be displayed.

Configuration Not Loaded Messages

· Access Denied

This is displayed as the cause if the service user name/password were incorrect, or the service user has insufficient rights to read the configuration. The Retry option can be used to log in again but multiple rejections in a 10 minute period may trigger events, such as locking the user account, set by the Password Reject Limit and Password Reject Action options in the systems security settings.

· Failed to communicate with system

This is displayed as the cause if the network link fails, or the secure communication mode is incorrect (for example Branch Gateway Manager is set to unsecured, but the system is set to secure only).

· Account Locked

The account of the service user name and password being used is locked. This can be caused by a number of actions, for example too many incorrect password attempts, passing a fixed expiry date, etc. The account lock may be temporary (10 minutes) or permanent until manually unlocked. An account can be enabled again through the system's security settings.

Additional Messages

· Your service user account will expire in X days

This message indicates that an Account Expiry date has been set on the system service user account and that date is approaching. Someone with access to the system's security settings will be required unlock the account and set a new expiry date.

· Your password will expire in X days. Do you wish to change it now?

This message indicates that password ageing has been configured in the system's security settings. If your password expires, someone with access to the system's security settings will be required to unlock the account.

· Change password

Through the system's security settings, a service user account can be required to change their password when logging in. The menu provides fields for entering the old password and new password.

· Contact Information Check - This configuration is under special control

This message will appear if a Branch Gateway Manager user with administrator rights has entered their contact information into the configuration. For example to indicate that they do not want the configuration altered while a possible problem is being diagnosed. The options available are:

· Cancel

Select this option to close the configuration without making any changes.

· Set configuration alteration flag

Select this option if the configuration is being opened because some urgent maintenance action. When the configuration is next opened, the fact that it has been altered will be indicated on the System | System tab.

· Delete Contact Information

Select this option to take the system out of special control.

· Leave contact information and flags unchanged (Administrators only)

This option is only available to service users logging in with administrator rights.

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1.4 Changing the Branch Gateway Manager Language

Branch Gateway Manager Language

Shortcut Locale Setting

Brazilian Portuguese

-locale:pt-Br

Chinese (Simplified)

-locale:zh-Hans

Dutch

-locale:nl-NL

French

-locale:fr-FR

German

-locale:de-DE

Italian

-locale:it-IT

Mexican Spanish

-locale:es-MX

Russian

-locale:ru-RU

US English

-locale:en-US

The Branch Gateway Manager application can run in US English, UK English, Chinese (Simplified), French, German, Brazilian Portuguese, Dutch, Italian, Russian and Mexican Spanish. By default it tries to use the best match to the PC's regional location settings, otherwise it will use UK English.

The process below can be used to run Branch Gateway Manager in one of its supported languages. However it does not change the language used for help file content.

1.Create a Windows shortcut to the Branch Gateway Manager application .exe file. By default this file is located in C: \Program Files\Avaya\IP Office\Manager\Manager.exe.

2.Right-click on the shortcut and select Properties.

3.The Target field can be used to specify the locale setting that Branch Gateway Manager should use.

· For example, for Italian the Target should have -locale:it-IT added to the end. For example: "C:\Program Files\Avaya\IP Office\Manager\Manager.exe" -locale:it-IT.

4.The available locales for Branch Gateway Manager are:

5.Click OK.

6.Branch Gateway Manager should now run in the selected language when launched using the updated shortcut.

1.5 Web Control

Branch Gateway Manager is used to maintain and configure the telephony service running on the Avaya Branch Gateway system. Other aspects of the systems operation are managed and configured through a series of web pages. Those settings include the time and IP address settings used by the system including the telephony services.

The web control pages also include controls for starting, stopping and upgrading services including the telephony service. The web control pages are also used to backup and restore the telephony service.

When a Avaya Branch Gateway system configuration is loaded in Branch Gateway Manager, the web control pages can be accessed using File | Advanced | IP Office for Linux Web Management.

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Branch Gateway Manager: Web Control

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Chapter 2.

Configuration Mode

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Configuration Mode:

The Configuration Mode Interface

This part details the screen elements of Branch Gateway Manager's configuration mode interface.

· The Menu Bar

· Toolbars

· Using the Navigation Pane

· Using the Group Pane

· Using the Details Pane

· Using the Error Pane

· Altering the Interface

Editing Configuration Settings

This part details how Branch Gateway Manager's configuration mode can be used for the following tasks.

· How the Configuration is Used

· Loading a Configuration

· Creating a New Configuration

· Importing and Exporting Settings

· Sending a Configuration

· Saving a Configuration Offline

· Erasing the Configuration

2. Configuration Mode

This section of the documentation covers the operation of Branch Gateway Manager when being used to edit the configuration of a system running in IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition modes.

This section is divided as follows.

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2.1 The Configuration Mode Interface

When Branch Gateway Manager is in configuration mode, the screen elements shown are available. Some of these elements can be customized, moved and hidden.

Branch Gateway Manager Configuration Mode Screen Elements

· Title Bar

In addition to the application name, when configuration settings are loaded from a system, the title bar displays the user name used to load the settings and the operator view applied.

· Menu Bar

The options available with the drop down menus provided here change according to whether Branch Gateway Manager has a set of configuration or security settings loaded or not.

· Main Toolbar

This toolbar provides icon shortcuts to the most frequently required configuration setting actions.

· Navigation Toolbar

This toolbar provides a set of drop downs which can be used to navigate to particular records in the configuration settings. The selected options in the navigation pane, the group pane and the details pane are synchronized with the navigation toolbar and vice versa. This toolbar is particularly useful if you want to work with the group pane and or navigation pane hidden in order to maximize the display space for the details pane.

· Navigation Pane

This pane shows icons for the different types of record that the configuration can contain. Each type is followed by the number of records of that type already in the configuration. Selecting an icon displays the matching records in the group pane and navigation toolbar.

· Group Pane

This pane lists all the records that match the type selected in the navigation pane or navigation toolbar. The list can be sorted by clicking on column heading. Selecting a record in this pane displays its details in the details pane.

· Details Pane

This pane shows the configuration settings for a particular record within the configuration. The record is selected using the navigation toolbar or using the navigation pane and group pane.

· Error Pane

This pane shows errors and warnings about the configuration settings. Selecting an item here loads the corresponding record into the details pane.

· Status Bar

This bar display messages about communications between Branch Gateway Manager and systems. It also displays the security level of the communications by the use of a padlock icon.

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Configuration Mode: The Configuration Mode Interface

2.2 Security Settings

Access to system settings is controlled by Service Users and Rights Groups. stored in the control unit's security settings. These are stored separately from the system's configuration settings. All actions involving communications between Branch Gateway Manager and the system require a service user name and password. That service user must be a member of a Rights Group with permissions to perform the required action.

In the example illustrated above:

· Service user X can read and write the configuration. However they can only edit Operator settings and can only make changes that can be merged.

· Service user Y can read and write the configuration, edit all settings and make changes that require reboots.

· Service user Z can read and write the configuration, edit all settings and make changes that require reboots. They

can also access the security settings.

· The Security Administrator can only access the security settings.

Security Administrators

By default the security administrator is the only user who can access the system's security settings using Branch Gateway Manager's security mode.

Service Users

Each service user has a name, a password and is a member of one or more Rights Groups.

Rights Groups

The Rights Groups to which a service user belongs determine what actions they can perform. Where a service user has been configured as a member of more than one Rights Group, they combine the functions available to the separate Rights Groups.

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2.3 Title Bar

The Branch Gateway Manager title bar shows several bits of information.

· The Branch Gateway Manager application version.

· The system name of the system from which the currently loaded configuration was received.

· The software level of the system's control unit.

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2.4 The Menu Bar

Details of all the options that may be available within the Menu Bar drop downs are contained in the section Menu Bar Commands .

The commands are context sensitive. Commands are grayed out when not usable.

For some commands, an symbol indicates that there are sub-commands from which a selection can be made.

The following menu options are available:

File

Open Configuration... Close Configuration Save Configuration Save Configuration As... Change Working Directory... Preferences

Offline

Create New Config Open File... Send Config... Receive Config...

Advanced

Erase Configuration (Default) Reboot System Shutdown... Audit Trail... Security Settings... Erase Security Settings... Embedded File Management Format IP Office SD Card Recreate IP Office SD Card

Memory Card Command

Shutdown...

Start Up...

Launch Voicemail Pro Client System Status LVM Greeting Utility Launch Initial Installation Utility

Backup/Restore

Backup Binaries and Configurations Restore Binaries and Configurations

Import/Export

Import Export

Exit

View

Toolbars Navigation Pane Group Pane Details Pane Error Pane Simplified View TFTP Log

Tools

Export | User Extension Renumber Busy on Held Validation MSN Configuration Print Button Labels Import Templates

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2.5 Toolbars

A number of toolbars can be displayed by Branch Gateway Manager. These are:

· Main Toolbar

· Navigation Toolbar

· Details Toolbar

Showing or Hiding Toolbars

The different toolbars can be hidden if not required.

1.Select View and then Toolbars. Those toolbars currently shown are indicated by a tick mark.

2.To show or hide a toolbar, click on its name.

Moving Toolbars

The position of the Branch Gateway Manager toolbars can be moved. Note that when moving a toolbar, the other toolbars and panes may adjust their size or position to ensure that all the toolbar icons remain visible.

1.Place the cursor over the end of the toolbar.

2.When the cursor changes to a four-way arrow, click and hold the cursor.

3.Move the toolbar to the required position and release the cursor.

2.5.1 The Main Toolbar

This toolbar is displayed at the top of the Branch Gateway Manager window, just below the menu bar. This toolbar is also available when Branch Gateway Manager is in security mode. However many of the controls will not function in security mode.

· Open Configuration from a System Advertises to the address currently shown in the Branch Gateway Manager's title bar for any available systems. A list of responding systems is then displayed. When a system is selected from this list, a valid user name and password must be entered. Equivalent to File | Open Configuration.

· Open Configuration File

Open a configuration file stored on a PC. The button can be clicked to display a browse window. Alternatively the adjacent arrow can be used to drop-down a list of the last 4 previously opened configuration files. Equivalent to File | Offline | Open File.

· Save Configuration File

The action of this icon depends on whether the currently loaded configuration settings were received from a system or opened from a file stored on PC. If the former applies, the menu sending the configuration back to the system is displayed. In the latter case, the file changes are saved to the original file. Equivalent to File | Save Configuration.

· Collapse All Groups

Causes all symbols in the navigation pane to be collapsed to symbols.

· Show/Hide the Navigation Pane

· Show/Hide the Group Pane

· Show/Hide the Error Pane

· Validate Configuration

Runs a validation on all the currently loaded configuration settings. The results appear in the error pane. By default the configuration is automatically validated when loaded and changes are validated when made, however the validation preferences can be changed through File | Preferences | Validation .

· Create New Configuration

Runs a series of dialogs that create a new configuration from scratch.

· Connect To Not supported by B5800 Branch Gateway.

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· Standalone Voice Mail Client Launch the Standalone Voice Mail client if also installed on the Branch Gateway Manager PC.

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2.5.2 The Navigation Toolbar

This toolbar provides drop down lists which can be used to navigate to particular records in the configuration settings. The selected options in the navigation pane, group pane and the details pane are synchronized with the navigation toolbar and vice versa. This toolbar is particularly useful if you want to work with the group pane and or navigation

pane hidden in order to maximize the display space for the details pane.

This toolbar is not available when Branch Gateway Manager is in security mode .

2.5.3 The Details Toolbar

This toolbar is shown in the top-right of the details pane. The options within the toolbar may vary or be greyed out depending on the actions allowed for a particular configuration record.

· Create a New Record The arrow is used to select the record type to be created. For example; when adding an extension clicking may allow selection of a VoIP Extension or IP DECT Extension.

· Delete Current Record Delete the currently displayed record.

· Validate Current Record By default records are validated when opened and when edited. This is set through the Branch Gateway Manager application's validation settings .

· < > Previous Record/Next Record Click < or > at the top-right to move to the previous or next record.

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2.6 Using the Navigation Pane

This pane shows icons for the different types of record that the configuration can contain. Each type is followed by the number of records of that type already in the configuration. When Branch Gateway Manager is used in security mode, this pane is also used by Branch Gateway Manager in security mode to display records for security settings.

Selecting an icon displays the matching records in the group pane, navigation toolbar and details pane. Note that Branch Gateway Manager is used to configure different types of system. Therefore the icons shown may vary depending on the type of system you are configuring. For descriptions of the different icons refer to Configuration Settings .

The information in the pane also depends on whether the group pane is visible or not. If the group pane is visible, the navigation pane just shows icons for accessing which types of records should be shown in the group pane. The group pane can then be used to select which of those records is currently shown in the details pane. If the group pane is not visible, the navigation pane shows icons for each type of records and under those icons for each individual record. The navigation pane can then be used to select which of those records is currently shown in the details pane.

Expanding/Collapsing the Navigation Tree

· Where or icons appear in the pane, they allow the structure to be expanded or collapsed. When the group pane is hidden, and icons are shown for each record type and allow the record type to be expanded to display all the existing records of that type.

· The icon in the main toolbar can also be used to collapse all the expanded record types shown in the navigation pane.

Moving the Border Between the Panes

The border between the visible panes can be adjusted. Note that this is a proportional rather than exact position. If the whole window size is altered, the border position may also move.

1.Place the cursor over the border between two panes.

2.When the cursor changes to a double headed arrow with a bar

through it, click and hold the cursor.

3.Drag the border to the required position and release the cursor.

Showing or Hiding the Navigation Pane

The navigation pane can be shown or hidden. To do this use either of the following methods.

1.From the main toolbar, use the icon or select View. Those panes

currently shown are indicated by a tick mark.

2.To show or hide the navigation pane, click on its name.

Changing the Size of Configuration Icons

The size of the icons used on the navigation pane and details pane can be adjusted.

1.Select File and then Preferences.

2.Select the Visual Preferences tab.

3.Select the required icon size from Small, Medium or Large.

4.Click OK.

Configuration Mode: Toolbars

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2.7 Using the Group Pane

This pane lists all the records that match the type selected in the navigation pane or navigation toolbar. The list can be sorted by clicking on a column heading. Selecting a record in this pane displays its details in the details pane.

The icons used in the pane may vary according to the state of the record. For example, some of the users shown in this example have been configured for hot desking. This pane is also used by Branch Gateway Manager in security mode to display records for security settings.

Sorting the List

The records shown in the group pane can be sorted using any of the columns displayed.

1.To sort the list using the details in a particular column, click on the column header.

2.Clicking on the same column header again reverses the sort order.

Customizing the Columns Displayed

For each record type, which details are shown in the group pane can be customized. Also the order of the column can be adjusted.

1.Right-click on the pane and select Customize Columns.

2.To add a column, selects its name in the left-hand Available Columns list and click >> to move it to the righthand Selected Columns list.

3.To remove a column, select its name in the right-hand Selected Columns list and click << to move it to the lefthand Available Columns list.

4.To change the order of the Selected Columns, click on a column name and use the ^ and V controls.

5.Click OK.

Changing the Column Widths

1.In the column headers, place the cursor over the border between two columns.

2.When the cursor changes to a double headed arrow with a bar through it, click and hold the cursor.

3.Drag the border to the required position and release the cursor.

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