Avaya B189 IP Installation Manual
Installing and Maintaining Avaya B189 IP
Conference Phone
Release 6.8.5
Issue 1
November 2020
©
2013-2020, Avaya Inc.
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“Toll Fraud” is the unauthorized use of your telecommunications
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result in substantial additional charges for your telecommunications
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Regulatory Statements
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
https://support.avaya.com (or such successor site as
https://support.avaya.com, or such successor site
https://support.avaya.com or such
https://support.avaya.com for
HTTP://
https://
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.
低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使
用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://
support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.
Durham, NC 27713 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
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All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Contents
Chapter 1: Introduction............................................................................................................ 7
Purpose.................................................................................................................................. 7
Chapter 2: Overview................................................................................................................. 8
Overview................................................................................................................................ 8
Connection layout.................................................................................................................... 8
Chapter 3: Installing the deskphone..................................................................................... 11
Avaya B189 Conference IP Phone.......................................................................................... 11
Recommendations to improve audio quality............................................................................. 11
Updating phone software for installation.................................................................................. 13
Pre-installation checklist......................................................................................................... 13
Plugging in Avaya B189 Conference IP Phone......................................................................... 15
Plugging in and resetting the phones using the Dynamic Addressing Process............................ 15
Understanding the plug in and reset process........................................................................... 16
Understanding Unnamed registration...................................................................................... 19
PA system............................................................................................................................ 20
Connectors and controls of a PA interface box......................................................................... 20
Connecting a PA interface box to a conference phone.............................................................. 21
Chapter 4: Maintaining Avaya IP phone............................................................................... 22
Software distribution packages............................................................................................... 22
Upgrading software packages................................................................................................ 23
Contents of the settings file.................................................................................................... 24
Downloading text language files............................................................................................. 25
Applying settings to logical groups.......................................................................................... 25
Chapter 5: Using local Administration menu procedures.................................................. 26
Administration menu procedures............................................................................................ 26
Entering the Administration Menu........................................................................................... 26
Entering and validating IPv4 addresses................................................................................... 27
Local administrative menu...................................................................................................... 27
Setting the operational mode to 802.1X................................................................................... 28
Using the preinstallation checklist........................................................................................... 29
Changing IP address information............................................................................................ 29
Enabling and disabling the debug mode.................................................................................. 31
Clearing the phone settings.................................................................................................... 31
Managing the PA system........................................................................................................ 32
Enabling the auxiliary port for the PA system..................................................................... 32
Turning on the internal speaker and microphones.............................................................. 33
Changing the group identifier.................................................................................................. 33
Changing Ethernet interface control........................................................................................ 34
Logging off from the phone..................................................................................................... 34
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Contents
Resetting system values........................................................................................................ 35
Restarting the phone............................................................................................................. 35
Changing SSON settings....................................................................................................... 36
Performing a self-test............................................................................................................. 36
Chapter 6: Troubleshooting................................................................................................... 38
Resolving error conditions...................................................................................................... 38
Failure to hear DTMF tones.................................................................................................... 39
Correcting a power interruption............................................................................................... 39
Using the VIEW procedure for troubleshooting......................................................................... 39
Installation error and status messages.................................................................................... 41
Operational errors and status messages................................................................................. 45
LLDP Troubleshooting........................................................................................................... 49
Proposed Solution........................................................................................................... 50
LLDP setup and troubleshooting steps.................................................................................... 50
Proposed solution for DHCP configured deskphones......................................................... 50
Proposed solution for script-configured deskphones........................................................... 51
Proposed solution for LLDP-configured deskphones.......................................................... 51
Secure Shell Support............................................................................................................. 51
Chapter 7: Related resources................................................................................................ 53
Documentation...................................................................................................................... 53
Training................................................................................................................................ 53
Support................................................................................................................................ 53
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Chapter 1: Introduction
Purpose
This guide is for personnel who install theAvaya B189 Conference IP Phone, Local Area Network
(LAN), and the related server system.
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Chapter 2: Overview
Overview
Avaya B189 IP Conference Phone is a multiline H.323 conference phone that you can use to
make calls and hold conferences with HD quality voice.
The features of the conference phone include a 5-inch touch screen, mute, and volume control
buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only
through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in
progress, call on hold, and a muted microphone.
Avaya B189 IP Conference Phone supports Public Address (PA) system and two-way
communication with external microphones and speakers. As the LEDs are visible from all angles,
the conference phone visually alerts the users. You can attach additional microphones to the
conference phone to cover a wide area. The conference phone supports both Auto dialing and
Edit dialing.
Connection layout
The following table lists the connections that are available on the conference phone.
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Connection layout
Figure 1: Connection layout on Avaya B189 IP Conference Phone
Callout number
Description
1 Left side expansion microphone port
2 USB Connection
Note: This connection is reserved for future use.
3 RJ 45 Network connection socket
4 Right side expansion microphone port
5 Daisy chain connection socket
Note: This connection is reserved for future use.
6 Auxiliary connection port. This port is used to connect to a PA
system using PA System Interface Box.
7 Headset connection port
This connection is reserved for future use.
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Overview
Figure 2: Connection layout on Avaya B189 IP Conference Phone
Callout number
Description
1 SD card slot. The SD card slot is not supported.
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Chapter 3: Installing the deskphone
Avaya B189 Conference IP Phone
The Avaya B189 Conference IP Phone product line uses Internet Protocol (IP) technology with
Ethernet interfaces.
Avaya B189 Conference IP Phone supports DHCP and HTTP/HTTPS over IPv4 including Internet
Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP). Both the
protocols enhance deskphone administration and servicing.
These deskphones use DHCP to obtain dynamic IP addresses. The deskphones use HTTP to
download firmware files and HTTP/HTTPS to download configuration files.
Recommendations to improve audio quality
If your laptop is open, position the screen at a 45–degree angle away from the conference phone
or the expansion microphones. Else, the audio will get distorted. Consider the following
recommendations before and during a conference :
• Turn off noisy fans.
• Turn down the volume of mobile devices.
• Do not drum your fingers or tap a pen on the table.
• Turn your laptop screen in a direction that does not obstruct the microphone.
• Do not place papers or folders on top of the extra microphones on the table.
• Do not rest your chin on your hand while talking.
• Close the door or the windows to keep out external sounds.
• Prevent miscellaneous noise by muting the microphone when you are not talking.
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Installing the deskphone
Additional audio recommendations
Figure 3: Setting up the conference room
Decorate and furnish the room to reduce reverberation because a cold room causes sound to
bounce around the room. If you are still dissatisfied with the audio quality, consider the following
options:
1. Choose a room where there is no noise from traffic or an air conditioner.
2. Select a room that has wall-to-wall carpeting, which reduces the reverberations.
3. Use long curtains or wall hangings if the room has large windows or a high ceiling.
4. Use potted plants or artificial plants as decorative aids to reduce reverberation.
5. Install sound damping panels if the ceiling is too high.
6. Seek advice from an interior designer to redecorate the conference room.
Headsets and expansion microphones
Figure 4: Placement of the expansion microphones
During a presentation, the speaker stands away from the participants. The speaker must use a
wireless headset to transmit the voice clearly to the conference phone. To double the voice-pickup
range, place expansion microphones on either side of the phone.
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Updating phone software for installation
PA system connection
Figure 5: PA interface box in larger rooms
To encourage active participation in larger conference rooms, provide microphones for all
participants. Use a PA interface box to connect the external speakers and the microphones of the
participants in the room.
Updating phone software for installation
About this task
A phone that is shipped from the factory might not contain the most up-to-date software for
registration and operation. When you first plug in the phone, a software download from an HTTP
server might be initiated. The software download provides the phone upgraded functionality.
For subsequent downloads of software upgrades, the Avaya call server provides the capability for
a remote restart of the IP phone. When you restart the phone, the phone automatically restarts
and performs a download if new software is available. For more information, see
distribution packages on page 22 and Downloading software packages on page 23.
About software
Pre-installation checklist
Print copies of this checklist for each server and deskphone.
Requirements for your network:
The LAN uses Ethernet Category 5e cable to run the IPv4 version of Internet Protocol.
Your call server must haveAvaya Aura®Communication Manager Release 6.2 or later version
installed.
Table continues…
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Installing the deskphone
Requirements for your network:
Verify that you have installed the following circuit packs on the switch:
• TN2602 or TN2302IP Media Processor circuit pack. Avaya recommends that sites with a TN2302
IP Media Processor circuit pack must install a TN2602 circuit pack to benefit from increased
capacity.
• TN799C or D Control-LAN (C-LAN) circuit pack.
Important:
Release 6.0 or later requires TN799C V3 or greater C-LAN circuit pack(s). For more
information, see the Communication Manager Software and Firmware Compatibility Matrix on
the Avaya Support website.
Verify that you have configured the Avaya call server correctly.
For more information, see Administering Avaya B189 IP Conference Phone, 16–604294, and
Communication Manager documentation on the Avaya Support website.
Verify that you have administered the DHCP server and application correctly.
For more information, see Administering Avaya B189 IP Conference Phone, 16–604294, and
Communication Manager documentation on the Avaya Support website.
Verify that you have administered the HTTP/HTTPS server and application correctly.
For more information, see Administering Avaya B189 IP Conference Phone, 16–604294, and
Communication Manager documentation on the Avaya Support website.
Verify that you have loaded the upgrade script and application files from the Avaya Support website
correctly on the HTTP/HTTPS server.
If applicable, administer the DNS server.
For more information, see Administering Avaya B189 IP Conference Phone, 16–604294, and
Communication Manager documentation on the Avaya Support website.
Note:
All server applications, such as DHCP and DNS, can co-reside on the same hardware subject
to the specific restrictions of each individual application.
Requirements for each deskphone:
Verify that you have an extension number and an Communication Manager security code (password)
for each applicable IP deskphone. If your call server and the phone settings file support unnamed
registration, you do not need an extension or password. However, without an extension or password,
the phone has limited functionality. For information about unnamed registration, see About unnamed
registration on page 19.
Verify that a Category 5e LAN jack is available at each phone site and a Category 5 modular line
cable that connects the deskphone to the LAN jack. Cat 5 cables with an RJ45 plug have a plug size
restriction of 36 mm.
Verify that each deskphone receives power through a POE switch or SPPoE adapter. For PoE Input
connection, use only with UL listed I.T.E. equipment with PoE output. PoE must support Class 3.
November 2020 Installing and Maintaining Avaya B189 IP Conference Phone 14
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Plugging in Avaya B189 Conference IP Phone
Plugging in Avaya B189 Conference IP Phone
Caution:
Use the correct jack when you plug in the phone. You can find the jacks at the rear of the
phone housing. Flip the cover to see the connecting jacks. Icons on the side of the jacks
represent the correct use of each
Procedure
1. Plug one end of the CAT5 cable into the corresponding jack in the phone.
2. Connect the other end of the CAT5 cable to the wall connector as show in the following
figure.
Figure 6: Connecting Avaya B189 Conference IP Phone to a wall LAN connector
The phone powers on.
Plugging in and resetting the phones using the Dynamic Addressing Process
Note:
Before you start this process, you must have an extension number for the IP phone and the
Communication Manager security code (password) for that extension, unless you intend to
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Installing the deskphone
use the deskphone with unnamed registration. Any reference to an HTTP server applies
equally to an HTTPS server. You can plug in and reset the phone successfully using the
following description.
As the phone initializes, you will see messages, some of which are part of DHCP process, with a
power on indication and dynamic feedback. These messages indicate that the phone is active and
not locked. You will also receive useful information, about the status of the network, the server, or
the downloading operations, before the dial tone.
Understanding the plug in and reset process
Plug the phone into the Ethernet wall jack. The phone receives power from the port and performs
the following processes:
Note:
Do not unplug the phone during the download process. Wait for the download process to
complete. If the application was downloaded earlier, the whole process takes approximately 1
to 2 minutes after the phone is plugged in. For software upgrades, including the boot file and
application file download, the process might take 5 to 10 minutes. The duration depends on
factors such as LAN loading and the number of phones being installed.
1. The system checks the system initialization value for the language file in use
(NVLANGFILE) for a non-null value, in which case the text strings in that language file are
used for text display. Otherwise, the display shows English text strings.
2. The boot programs check the Kernel or the Root File System that has previously been
marked as the one to be activated to ensure that it has not become corrupted. If the Kernel
or the Root File System is not corrupted, the system transfers control to a process in that
file system. If that file system is corrupted, the boot program checks the other Kernel/Root
File System. If that file system is not corrupted, the file system is marked as the one to be
activated. The system then sets the value of RFSINUSE to the name of the Signed Kernel
or Root Software Package that was used to install that file system, and the control is
transferred to the Signed Kernel or Root Software Package. If both Kernel and Root File
Systems are corrupted, the system halts the processing. The software checks whether a
Signed Application or Library Software Package has been previously downloaded. If the
system finds the Application Software Package or the Library Software Package the
Application Software Package or the Library Software Package is installed. If either the
Application Software Package or the Library Software Package has a different file name
than the currently installed version, the system replaces the existing corresponding files in
the Application File System. The system then deletes the downloaded Signed Application
or Library Software Package. If a new Signed Application or Library Software Package is
not found, the integrity of the application files is checked. If the files are corrupted, the
system installs the files from the Backup Package, replacing the corrupted files in the
Application File System. Each time an Application Software Package or a Library Software
Package is installed, the system sets the value of the persistent parameter APPINUSE to
November 2020 Installing and Maintaining Avaya B189 IP Conference Phone 16
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Understanding the plug in and reset process
the file name of the Application Software Package that was installed. If the application files
are not corrupted, or after the Backup Package has been installed, control is transferred to
the application installed in the Application File System. While the system loads the
application files into volatile memory and transfers control is transferred to the application
files, the bottom text line shows the value of the APPINUSE parameter.
3. The system starts and sets the internal clock/calendar is set to 0:00:00 Saturday, January
1, 2000.
4. The phone activates the Ethernet line interface to allow the start of procedures. The
activation occurs soon after power-up or a reset.
The phone displays the speed of the Ethernet interface in Mbps, that is, 10, 100, or 1000.
The phone then displays the message Program below the speed until the software
determines whether the interface is 10 Mbps, 100 Mbps, or 1000 Mbps.
5. The IP phone sends a request to the DHCP server and invokes the DHCP process.
The phone displays one of the following messages:
DHCP: s secs
•
where s is the number of seconds that have elapsed after the DHCP process was started.
The phone displays the first message if 802.1Q tagging is off and access to local
programming procedures is not disabled or restricted. The phone displays the second
message if 802.1Q tagging is on and access to local programming procedures is disabled
or restricted. If the first and second message alternate every 2 seconds, 802.1Q tagging is
on. When the phone displays both messages alternately, access to local programming
procedures is not disabled or restricted.
Finally, the phone displays the third message if 802.1Q tagging is off and access to local
programming procedures is disabled or restricted.
6. The system determines the DHCP protocol and the applicable parameters that are
enabled.
The DHCP server provides the IP addresses for the following hardware:
• The phone
• The HTTP/HTTPS server
• The TN799C or D Control-LAN (C-LAN) circuit pack on the media server
7. Using the list of gateway IP addresses provided by the DHCP server, the phone performs a
router check. The phone cycles through the gateway IP addresses with ARPs or pings until
it receives a response. When the router is located, the router processes the received LLDP
TLVs. Then the HTTP process starts.
8. While the IP phone connects to the HTTP server, the phone displays one of the following
messages:
HTTP: n ipadd
where n is the number of the IP address obtained from the HTTP server and ipadd is the
IP address.
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