Avaya B189 User Manual

Installing and maintaining Avaya B189
Conference IP Phone

Release 1.0

16-604293

Issue 1

January 2014

©

2013 Avaya Inc.

All Rights Reserved.

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Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your

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company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can result
in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

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VCCI-Class B statement:

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

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Installing and maintaining Avaya B189 Conference IP Phone January 2014 3

4 Installing and maintaining Avaya B189 Conference IP Phone January 2014

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Contents

Chapter 1: About this guide...............................................................................................

Intended audience....................................................................................................................................

Documentation..........................................................................................................................................

Support......................................................................................................................................................

Chapter 2: Overview...........................................................................................................

Overview...................................................................................................................................................

Connection layout.....................................................................................................................................

Chapter 3: Installing the deskphone.................................................................................

Avaya B189 Conference IP Phone...........................................................................................................

Updating phone software for installation...................................................................................................

Creating the pre-installation checklist.......................................................................................................

Plugging in Avaya B189 Conference IP Phone........................................................................................

Plugging in and resetting the deskphone using the Dynamic Addressing Process..................................

Phone initialization....................................................................................................................................

Understanding the plug in and reset process...........................................................................................

Understanding unnamed registration........................................................................................................

Chapter 4: Maintaining Avaya B189 Conference IP Phones...........................................

About software distribution packages.......................................................................................................

Downloading software packages..............................................................................................................

Contents of the settings file.......................................................................................................................

Downloading text language files...............................................................................................................

Applying settings to logical groups............................................................................................................

Chapter 5: Using local Administrative Menu procedures...............................................

About Administration Menu procedures....................................................................................................

Entering the Administration Menu.............................................................................................................

Entering and validating IPv4 addresses....................................................................................................

Local administrative menu........................................................................................................................

Setting the operational mode to 802.1X....................................................................................................

Using the preinstallation checklist.............................................................................................................

Changing IP address information..............................................................................................................

Enabling and disabling the debug mode...................................................................................................

Clearing the phone settings......................................................................................................................

Changing the group identifier....................................................................................................................

Changing Ethernet interface control.........................................................................................................

Logging off from the phone.......................................................................................................................

Resetting system values...........................................................................................................................

Restarting the phone.................................................................................................................................

Changing SSON settings..........................................................................................................................

Performing a self-test................................................................................................................................

Chapter 6: Troubleshooting...............................................................................................

Resolving error conditions.........................................................................................................................

Failure to hear DTMF tones......................................................................................................................

Correcting a power interruption.................................................................................................................

Using the VIEW procedure for troubleshooting.........................................................................................

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Installing and maintaining Avaya B189 Conference IP Phone January 2014 5

Installation error and status messages.....................................................................................................

Operational errors and status messages..................................................................................................

LLDP Troubleshooting..............................................................................................................................

Proposed Solution............................................................................................................................

LLDP setup and troubleshooting steps.....................................................................................................

Proposed solution for DHCP configured deskphones......................................................................

Proposed solution for script-configured deskphones.......................................................................

Proposed solution for LLDP-configured deskphones.......................................................................

Secure Shell Support................................................................................................................................

Index.....................................................................................................................................

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6 Installing and maintaining Avaya B189 Conference IP Phone January 2014

Chapter 1: About this guide

Intended audience

This guide is for personnel who install the Avaya B189 Conference IP Phones, Local Area
Network (LAN), and the related server system.

Documentation

Using

16-604295 Using Avaya B189

Administering

16-604294 Administering Avaya

Support

Visit the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release
notes, downloads, and resolutions to issues. Use the online service request system to create
a service request. Chat with live agents to get answers to questions, or request an agent to
connect you to a support team if an issue requires additional expertise.

Document

number

Title Use this document to: Audience

Conference IP Phone

B189 Conference IP
Phone

Refer to procedures for using
Avaya B189 Conference IP
Phone.

Refer to administrative tasks
that you can perform for Avaya
B189 Conference IP Phone.

End users

End users and
administrators

Installing and maintaining Avaya B189 Conference IP Phone January 2014 7

About this guide

8 Installing and maintaining Avaya B189 Conference IP Phone January 2014

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Chapter 2: Overview

Overview

Avaya B189 Conference IP Phone is a multiline H.323 IP deskphone that you can use to make
calls and hold conferences with HD quality voice.

The features of the deskphone include a 5-inch touch screen, mute, and volume control
buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only
through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in
progress, call on hold, and a muted microphone. As the LEDs are visible from all angles, the
deskphone visually alerts the users. You can attach additional microphones to the conference
phone to cover a wide area.

Connection layout

The following table lists the connections that are available on the conference phone.

Installing and maintaining Avaya B189 Conference IP Phone January 2014 9

Overview

Figure 1: Connection layout on Avaya B189 Conference IP Phone

Callout number

Description

1 Left side expansion microphone port

2 USB Connection

Note: This connection is reserved for future use.

3 RJ 45 Network connection socket

4 Right side expansion microphone port

5 Daisy chain connection socket

Note: This connection is reserved for future use.

6 Auxiliary connection port

Note: This connection is reserved for future use.

7 Headset connection port

This connection is reserved for future use.

10 Installing and maintaining Avaya B189 Conference IP Phone January 2014

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Chapter 3: Installing the deskphone

Avaya B189 Conference IP Phone

The Avaya B189 Conference IP Phone product line uses Internet Protocol (IP) technology with
Ethernet interfaces.

Avaya B189 Conference IP Phone supports DHCP and HTTP/HTTPS over IPv4/UDP including
Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP).
Both the protocols enhance deskphone administration and servicing.

These deskphones use DHCP to get dynamic IP Addresses and HTTP or HTTPS to download
new software versions or customized settings.

Updating phone software for installation

About this task

A phone that is shipped from the factory might not contain the most up-to-date software for
registration and operation. When you first plug in the phone, a software download from an
HTTP server might be initiated. The software download provides the phone upgraded
functionality.

For subsequent downloads of software upgrades, the media server provides the capability for
a remote restart of the IP phone. When you restart the phone, the phone automatically restarts
and performs a download if new software is available. For more information, see

software distribution packages on page 21 and Downloading software packages on

page 22.

Creating the pre-installation checklist

Before plugging in an Avaya B189 Conference IP Phone, verify the following requirements. If
you fail to meet the requirements, the phone might not funtion properly and can negatively
impact the network. Print copies of this checklist for each server and deskphone.

About

Installing and maintaining Avaya B189 Conference IP Phone January 2014 11

Installing the deskphone

1. The LAN uses Ethernet Category 5e cable to run the IPv4 version of Internet

2.

3. Verify that you have installed the following circuit packs on the switch:

4. Verify that you have configured the Avaya call server correctly.

Requirements for your network:

Protocol.

Your call server must haveAvaya Aura®Communication Manager Release 5.2.1,

6.0, or later installed.

• TN2602 or TN2302IP Media Processor circuit pack. Avaya recommends that
sites with a TN2302 IP Media Processor circuit pack must install a TN2602 circuit
pack to benefit from increased capacity.

• TN799C or D Control-LAN (C-LAN) circuit pack.

Important:

Release 6.0 or later requires TN799C V3 or greater C-LAN circuit pack(s). For
more information, see the Communication Manager Software and Firmware
Compatibility Matrix on the

For more information, see Administering Avaya B189 Conference IP Phone, 16–
604294, and Communication Manager documentation on the Avaya Support

website.

Avaya Support website.

5. Verify that you have administered the DHCP server and application correctly.
See Administering Avaya B189 Conference IP Deskphone, 16–604294.

6. Verify that you have administered the HTTP/HTTPS server and application
correctly.
See Administering Avaya B189 Conference IP Deskphone, 16–604294.

7. Verify that you have loaded the upgrade script and application files from the Avaya

Support website correctly on the HTTP/HTTPS server.

8. If applicable, administer the DNS server as described in Administering Avaya B189
Conference IP Phone, 16–604294.

Note:

All server applications mentioned in items 5 -9 can co-reside on the same hardware, subject
to the specific restrictions of each individual application. For more information about
administering other network equipment, administering applications, for example, firewalls,
and information about topics like port utilization, see Administering Avaya B189 Conference
IP Phone.

Requirements for each deskphone:

10. Verify that you have an extension number and an Communication Manager
security code (password) for each applicable IP deskphone. If your call server and
the phone settings file support unnamed registration, you do not need an
extension or password. However, without an extension or password, the phone

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Plugging in Avaya B189 Conference IP Phone

has limited functionality. For information about unnamed registration, see About

unnamed registration on page 20.

11. Verify that a Category 5e LAN jack is available at each phone site and a Category
5 modular line cable that connects the deskphone to the LAN jack. Cat 5 cables
with an RJ45 plug have a plug size restriction of 36 mm.

12. Verify that each deskphone receives power through a Telephone Power Module
or a POE switch. For PoE Input connection, use only with UL listed I.T.E.
equipment with PoE output. If LAN supplies IEEE-standard power, or Power over
Ethernet, to the deskphone, the phones do not require a power module. PoE must
support Class 3.

Plugging in Avaya B189 Conference IP Phone

Caution:

Use the correct jack when you plug in the phone. You can find the jacks at the rear of the
phone housing. Flip the cover to see the connecting jacks. Icons on the side of the jacks
represent the correct use of each

Procedure

1. Plug one end of the CAT5 cable into the corresponding jack in the phone.

2. Connect the other end of the CAT5 cable to the wall connector as show in the
following figure.

Installing and maintaining Avaya B189 Conference IP Phone January 2014 13

Installing the deskphone

Figure 2: Connecting Avaya B189 Conference IP Phone to a wall LAN connector

The phone powers on.

Plugging in and resetting the deskphone using the Dynamic Addressing Process

Note:

Before you start this process you must have an extension number for the IP deskphone and
the Communication Manager security code (password) for that extension, unless you intend
to use the deskphone with unnamed registration. For more information, see

registration on page 20. Any reference to the HTTP server applies equally to an HTTPS

server. You can run the plug in and reset process successfully using the following
description. If you see error messages, see

As the deskphone initializes, you see messages, some of which are part of DHCP process,
with a power on indication and dynamic feedback. These messages indicate that the phone is
active and not locked. You also receive useful information, about the status of the network, the
server, or the downloading operations, before the dial tone.

Chapter 5: Troubleshooting on page 39.

About unnamed

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Phone initialization

This section description describes the software architecture on which the requirements are
based and provides an overview of how you can expect the phone to operate during startup
and software upgrades. This description is not a comprehensive description of all internal tasks
performed during startup.

The system stores the files in five areas of reprogrammable nonvolatile or flash memory in the
phones:

• A boot program area

• Two Kernel/Root File Systems

• One Application File System

• One Temporary Storage area

The phone supports two Kernel or Root File Systems for backup if one file system is corrupted
but activates only one file system when the phone starts or resets. Temporary Storage stores
a new Signed Application or Library Software Package that the current application downloads.
You can then install the package in the active Kernel or Root File System after the next
reset.

Phone initialization

When a phone starts, the boot programs check the Kernel or Root File System that was marked
as the one to be activated. If this file system is not corrupted, the boot program transfers control
to a process in that file system. If that file system is corrupted, the boot program checks the
other Kernel/Root File System.

If that file system is not corrupted, the system:

• Marks that file system as the file system to be activated

• Sets the value of RFSINUSE to the name of the Signed Kernel or Root Software Package
that was used to install that file system

• Transfers control to a process in the file system

If both Kernel/Root File Systems are corrupted, the phone becomes nonfunctional and you
must return the phone for repairs.

A process in the active Kernel/Root File System first checks whether a Signed Application or
a Library Software Package is stored in Temporary Storage. If yes, the process installs the
Application Software Package or the Library Software Package. The system installs both if
either software package has a different file name than the currently installed version and
replaces the existing corresponding files in the Application File System. The process then
deletes the copy of the Signed Application or Library Software Package stored in Temporary
Storage. If the process does not find a Signed Application or Library Software Package in
Temporary Storage, the process checks the integrity of the application files. If the files are
corrupted, the process installs files from the Backup Package and replaces the corrupted
application files in the Application File System. Each time an Application Software Package or

Installing and maintaining Avaya B189 Conference IP Phone January 2014 15

Installing the deskphone

a Library Software Package is installed, the system sets the value of the persistent parameter
APPINUSE to the file name of the Signed Application or Library Software Package from which
the package was installed. If the application files are not corrupted, or after the Backup
Package has been installed, the system transfers control to the application installed in the
Application File System. Note that the processes in the Kernel/Root File System do not connect
to the network or download files.

The application then connects to the network, obtains any necessary IP address information,
and download files. The file download begins with the upgrade and settings configuration files,
and including Signed Software Packages and other separately downloaded files such as
Language Files and Certificate Files. When the phone downloads a Signed Software Package
which can contain either Kernel and Root Software Packages or Application and Library
Software Packages, it is initially stored in volatile memory (RAM). The system installs the other
downloaded files such as Language Files and Certificate Files directly in the Application File
System.

When either type of Signed Software Package is downloaded, the Signing Authority Certificate
is extracted from the package and is validated using a copy of the Avaya Product Root
Certificate Authority Certificate that is contained in the existing application software files. If the
Signing Authority Certificate is invalid, the package is deleted. If the Signing Authority
Certificate is valid, the Hardware Version File in the package is validated using the
corresponding Signature File in the package and the Signing Authority Certificate. If the
signature is invalid, the package is deleted. If the signature is valid, the Hardware Version File
is used to validate whether the package is valid for the model and hardware version of the
phone. If the package is invalid, the package is deleted. If the package is valid, the signature
of the software package is validated using the corresponding Signature Files in the package
and the Signing Authority Certificate. If either signature is invalid, the package is deleted.

If the signatures are valid and the signed software package is a Signed Application/Library
Software Package, the package is stored in Temporary Storage. If the Backup Flag is set in
the Hardware Version File, a copy of the Signed Application / Library Software Package is also
stored as the Backup Package, replacing the previous Backup Package.

If the signatures are valid and the Signed Software Package is a Signed Kernel or a Root
Software Package, the system installs the Kernel Software Package or the Root File System
Software Package or both, if either has a different file name than the currently installed version.
The system replaces the existing corresponding files in the Kernel/Root File System that was
not active during startup. A Root File System Software Package might also install new boot
programs in the boot program area. The system then marks the Kernel or the Root File System
as the one to be activated after the next power-up or reset. The system then sets the value of
the persistent parameter RFSINUSE to the file name of the Signed Kernel/Root Software
Package that was installed.

If a new Signed Kernel or Root Software Package was installed, the phone activates the new
Kernel or Root File System that will install the new Signed Application or Library Software
Package stored in Temporary Storage. If a new Signed Kernel or Root Software Package was
not installed, the phone application registers with a call server.

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Understanding the plug in and reset process

Understanding the plug in and reset process

Plug the phone into the Ethernet wall jack. The phone receives power from the port and
performs the following processes:

Note:

Do not unplug the phone during the download process. Wait for the download process to
complete. If the application was downloaded earlier, the whole process takes approximately
1 to 2 minutes after the phone is plugged in. For software upgrades, including the boot file
and application file download, the process might take 5 to 10 minutes. The duration depends
on factors such as LAN loading and the number of phones being installed.

1. The system checks the system initialization value for the language file in use
(NVLANGFILE) for a non-null value, in which case the text strings in that language
file are used for text display. Otherwise, the display shows English text strings.

2. The boot programs check the Kernel or the Root File System that has previously
been marked as the one to be activated to ensure that it has not become corrupted.
If the Kernel or the Root File System is not corrupted, the system transfers control
to a process in that file system. If that file system is corrupted, the boot program
checks the other Kernel/Root File System. If that file system is not corrupted, the
file system is marked as the one to be activated. The system then sets the value of
RFSINUSE to the name of the Signed Kernel or Root Software Package that was
used to install that file system, and the control is transferred to the Signed Kernel
or Root Software Package. If both Kernel and Root File Systems are corrupted, the
system halts the processing. The software checks whether a Signed Application or
Library Software Package has been previously downloaded. If the system finds the
Application Software Package or the Library Software Package the Application
Software Package or the Library Software Package is installed. If either the
Application Software Package or the Library Software Package has a different file
name than the currently installed version, the system replaces the existing
corresponding files in the Application File System. The system then deletes the
downloaded Signed Application or Library Software Package. If a new Signed
Application or Library Software Package is not found, the integrity of the application
files is checked. If the files are corrupted, the system installs the files from the
Backup Package, replacing the corrupted files in the Application File System. Each
time an Application Software Package or a Library Software Package is installed,
the system sets the value of the persistent parameter APPINUSE to the file name
of the Application Software Package that was installed. If the application files are
not corrupted, or after the Backup Package has been installed, control is transferred
to the application installed in the Application File System. While the system loads
the application files into volatile memory and transfers control is transferred to the
application files, the bottom text line shows the value of the APPINUSE
parameter.

Installing and maintaining Avaya B189 Conference IP Phone January 2014 17