Avaya B189 Users guide

Using Avaya B189 IP Conference Phone

Release 6.8.5

Issue 1

November 2020

©

2013-2020, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

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at
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Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
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OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
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support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

https://support.avaya.com (or such successor site as

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.

低功率電波輻射性電機管理辦法

第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。

第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使
用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents

Chapter 1: Introduction............................................................................................................  7

Introduction............................................................................................................................. 7

Intended audience................................................................................................................... 7

Related resources...................................................................................................................  7

Documentation.................................................................................................................. 7

Support..................................................................................................................................  8

Chapter 2: Getting started........................................................................................................ 9

Overview................................................................................................................................  9

Buttons and physical layout...................................................................................................... 9

Connection layout.................................................................................................................. 10

Recommendations to improve audio quality............................................................................. 13

Icons....................................................................................................................................  14

Settings Menu....................................................................................................................... 15

LED status indicators............................................................................................................. 17

Logging in and logging out of the phone..................................................................................  17

Logging in to the phone...................................................................................................  17

Logging out of the phone.................................................................................................  18

Using the Guest login feature...........................................................................................  18

Chapter 3: Handling calls....................................................................................................... 19

Making a call......................................................................................................................... 19

Calling a number from the contacts list.................................................................................... 19

Redialing the last dialed number............................................................................................. 20

Using the emergency number feature.....................................................................................  20

Answering calls.....................................................................................................................  20

Answering a call while on another call..................................................................................... 21

Placing an active call on hold.................................................................................................  21

Chapter 4: Conference calls..................................................................................................  22

Setting up a conference call...................................................................................................  22

Actions in a conference call.................................................................................................... 22

Adding more participants to a conference call.......................................................................... 23

Viewing details on a conference call........................................................................................ 23

Muting a participant on a conference call........................................................................... 24

Dropping a participant on a call........................................................................................  24

Dropping the last participant on a conference call....................................................................  25

Transferring a conference call to another extension.................................................................. 25

Putting a conference call on hold............................................................................................  26

Chapter 5: Contacts................................................................................................................ 27

Adding a contact to the conference phone............................................................................... 27

Editing a contact.................................................................................................................... 28

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Contents

Deleting a contact.................................................................................................................. 28

Chapter 6: Settings................................................................................................................. 29

Pairing contacts to calls.........................................................................................................  29

Enabling and disabling the edit dialing mode...........................................................................  29

Changing the brightness setting.............................................................................................. 30

Turning the button clicks on or off...........................................................................................  30

Turning the error tones on or off.............................................................................................. 31

Changing the language.......................................................................................................... 31

Adjusting the microphone volume for a PA box setup...............................................................  32

Chapter 7: Maintenance Options........................................................................................... 33

Maintenance options.............................................................................................................  33

Viewing the network information.............................................................................................  33

Backing up the phone data..................................................................................................... 33

Using the restore procedure...................................................................................................  34

Adjusting the speaker volume................................................................................................. 35

Cleaning the touch screen...................................................................................................... 35

Chapter 8: Features ...............................................................................................................  36

About the Features button...................................................................................................... 36

Using the Features button......................................................................................................  36

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Chapter 1: Introduction

Introduction

This document describes the procedures for using Avaya B189 IP Conference Phone with an
Avaya Aura® Communication Manager call server.

Caution:

Ensure that adequate technical support is available for servers used with any Avaya B189 IP
Conference Phone. If the servers do not function correctly, the conference phones will not
operate properly.

Intended audience

This guide is intended for people who use Avaya B189 IP Conference Phone.

Related resources

Documentation

Title Use this document to: Audience

Installing

Installing and
maintaining
Avaya B189 IP
Conference
Phone

Administering

Install and maintain Avaya B189 IP
Conference Phone.

Administrators and network engineers

Table continues…

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Introduction

Title Use this document to: Audience

Administering
Avaya B189 IP
Conference
Phone

Quick Reference

Avaya B189 IP
Conference
Phone

Configure and administer Avaya B189
IP Conference Phone.

Reference the Avaya B189 IP
Conference Phone features quickly.

Administrators and end users

End users

Support

Go to the Avaya Support website at https://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

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Chapter 2: Getting started

Overview

Avaya B189 IP Conference Phone is a multiline H.323 conference phone that you can use to
make calls and hold conferences with HD quality voice.

The features of the conference phone include a 5-inch touch screen, mute, and volume control
buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only
through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in
progress, call on hold, and a muted microphone.

Avaya B189 IP Conference Phone supports Public Address (PA) system and two-way
communication with external microphones and speakers. As the LEDs are visible from all angles,
the conference phone visually alerts the users. You can attach additional microphones to the
conference phone to cover a wide area. The conference phone supports both Auto dialing and
Edit dialing.

Buttons and physical layout

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Getting started

Figure 1: Front view of Avaya B189 IP Conference Phone

The following table lists the buttons and the other parts on Avaya B189 IP Conference Phone.

Callout number

1 Volume decrease button

2 Volume increase button

3 Mute buttons and status indicator LEDs

4 Touch screen

5 Phone button

6 Phone On-hook/Off-hook button

Description

Connection layout

The following table lists the connections that are available on the conference phone.

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Connection layout

Figure 2: Connection layout on Avaya B189 IP Conference Phone

Callout number

Description

1 Left side expansion microphone port

2 USB Connection

Note: This connection is reserved for future use.

3 RJ 45 Network connection socket

4 Right side expansion microphone port

5 Daisy chain connection socket

Note: This connection is reserved for future use.

6 Auxiliary connection port. This port is used to connect to a PA

system using PA System Interface Box.

7 Headset connection port

This connection is reserved for future use.

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Getting started

Figure 3: Connection layout on Avaya B189 IP Conference Phone

Callout number

Description

1 SD card slot. The SD card slot is not supported.

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