Avaya Audio Console User Manual

Avaya

Avaya Audio Console

User Guide

Copyright © 2004 Avaya, Inc. All rights reserved.

Avaya, Inc., makes no representations or warranties regarding the contents of this
document. Information contained herein is subject to change without notice. The software
described in this document is furnished under a license agreement and may be used only
in accordance with the terms of the agreement. It is against the law to copy the software
on any medium except as specifically allowed in the license agreement. No part of this
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Printed in Ireland.

Document Number 81100286 Rev A

Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Chapter 1:

Introduction to Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Logging on to Avaya Audio Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2:

Viewing Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Participant List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Viewing the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Sorting the Participant List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Example 1: Sorting According to Muted Status. . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Example 2: Sorting According to Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Printing the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Saving the Participant List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Editing Participant Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Viewing Details Associated with the Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Modifying Participant List Page Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Chapter 3:

Managing Live Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Accessing the Avaya Audio Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Placing Participants on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Muting Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Returning a Participant to a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Bringing a Participant into a Sub Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

iii

Returning a Participant from a Sub Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Dialing Out to a New Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Dialing Out to a Participant from a Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Disconnecting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Locking and Unlocking the Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Recording Conferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Pausing Conference Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Stopping Conference Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Logging Off the Avaya Audio Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Selecting all Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Appendix A:

Troubleshooting Avaya Audio Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

The Browser Screen is Flickering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IX-1

iv Avaya Audio Console User Guide

Preface

This chapter describes the purpose of the Avaya Audio Console User Guide. It also
describes the intended audience and outlines the layout of the manual. Lastly, it lists
various ways of contacting Avaya.

Purpose

The Avaya Audio Console User Guide describes the Avaya Audio Console application for
the Avaya ACS 500/1100 platform. Avaya Audio Console is a Web-based application that
enables Moderators to graphically view and manage a display of unattended conferences.

Note: Moderators are conference organizers who have special DTMF privileges to

facilitate their role as conference chairperson. Unattended conferences are
conferences which are not managed by Operators. Unattended conferences are
managed by Moderators.

Using the Avaya Audio Console, Moderators can dial out from conferences, mute and
place Participants on hold, disconnect Participants, place Participants in a sub
conference, enable lecture mode, lock conferences, and record conferences. This manual
describes the steps involved in each of these tasks.

The Avaya Audio Console User Guide is intended for conference Moderators. The manual
is aimed at a non-technical audience and requires no specialist background knowledge.

Related Information

Moderators can also access Avaya Audio Console usage information by clicking the
Online Help option available on the Avaya Audio Console interface. The Avaya Audio
Console Online Help describes the tasks involved in conference moderation. It also
contains descriptions of some of the specialist terminology.

v

Avaya Audio Console System Administrators can access administration information in the
Avaya Audio Console Customization Guide. The Avaya Audio Console Online Help also
describes the various customization tasks.

Organization

This manual is organized as follows:

Section Description

Chapter 1, "Introduction to Avaya Audio
Console"

Chapter 2, "Viewing Participants" This chapter describes the Avaya Audio

Chapter 3, "Managing Live Conferences" This chapter describes how to manage live

This chapter introduces the Avaya Audio
Console application. It outlines the main
features and describes how to log on to
Avaya Audio Console.

Console Participant List. It describes how to
view, sort, print, and save the Participant
List. It also describes how to edit Participant
details. Lastly, it describes how to modify the
Participant List page size.

conferences online using the Avaya Audio
Console. During conferences, Moderators
can dynamically dial out to Participants,
place Participants in a sub conference, mute
all (or selected) Participants, disconnect
Participants, lock a conference, manage
recording, and so on. This chapter
describes each of these tasks.

vi Avaya Audio Console User Guide

Chapter 1

Introduction to Avaya Audio Console

This chapter introduces the Avaya Audio Console application. It outlines the main features
and describes how to log on to Avaya Audio Console.

Avaya Audio Console

Avaya Audio Console is a Web-based application that enables Moderators to control
conferences in real time by displaying a visual representation of the conference.

Note: Operators use Avaya BridgeTalk to coordinate conferences. Avaya BridgeTalk is a

comprehensive conference management tool. Using this tool, Operators can
manage large numbers of conferences and initiate features such as polling and
Q&A.

Logging on to Avaya Audio Console

Note: For the Standalone Avaya Audio Console, use the following URL:

http://<myserver>/console/console-login

The Avaya Audio Console Log On screen contains various parameters
determined by Logon Type configuration. For more information, see the Avaya
Audio Console Customization Guide.

Note: The Avaya Audio Console Log On URL and log on information (such as

conference codes or conference references) are available from Service Providers.

1-1

Moderators log on to Avaya Audio Console via the Avaya Web Portal application.

1. Enter the Avaya Web Portal Log On URL.

The Log On screen is displayed.

2. Enter your account name in the Account Name field.

This field accepts a maximum of 20 characters.

3. Enter a valid password in the Password field.

Log on fields are configurable. Your log on parameters may differ from those
displayed.

4. Click Login.

The Avaya Web Portal opens.

Main Information Panel

Lefthand Menu

1-2 Avaya Audio Console User Guide

The Avaya Web Portal screen consists of a main information panel and a lefthand
menu.

The main information panel displays a list of scheduled conferences and a number of
Search fields. Moderators can search for conferences using a number of search
criteria.

The lefthand menu consists of a number of Web Portal options. Using these options,
Moderators can book conferences, manager their address book, access online help,
and so on.

To access the Avaya Audio Console, Moderators can click the Console button
associated with the conference. The Console button is displayed when the
conference is in progress. Before the conference opens, a Delete button is displayed.

Console button

Conference in progress

Delete button

Conference not yet started

When Moderators click the Console button, the Avaya Audio Console screen is
displayed.

The Avaya Audio Console screen consists of a main information panel and a lefthand
menu.

The main information panel has a single tab: Participant List.

The lefthand menu contains two options: Log Out and Help. Moderators can exit
Avaya Audio Console by clicking the Log Out option. Moderators can access online
help by clicking the Help option.

If Pop-up Blocker (also known as Pop-up Killer or Pop-up Stopper) software is
installed on the PC, ensure that it is removed or disabled. The Avaya Audio Console
launches a pop-up dialog, namely, the Avaya Audio Console main page.

Note: If log on is unsuccessful due to invalid conference details, an error message may

be displayed.

Introduction to Avaya Audio Console 1-3

1-4 Avaya Audio Console User Guide

Chapter 2

Viewing Participants

This chapter describes the Avaya Audio Console Participant List. It describes how to view,
sort, print, and save the Participant List. It also describes how to edit Participant details.
Lastly, it describes how to modify the Participant List page size.

The Participant List is a visual display that shows each conference Participant, along with
their current status, their name, their company, their phone number, and a comment. The
Participant List enables Moderators to view a graphical display of the conference.
Moderators can sort the Participant List using a number of sort criteria, such as status,
name, phone number, and company. Moderators can also print and save the Participant
List as a .CSV file.

Note: .CSV files can be imported to another application, such as Microsoft Excel™.

Moderators can edit the name, phone number, company, and comment associated with
each Participant. All changes are implemented in real time.

Moderators can also modify the size of the Participant List page. The number of
Participants displayed on each page can be extended or reduced. Multiple pages can be
accessed by clicking on the page number at the base of the Participant List.

Participant List

The Participant List is a visual display that shows the details of each conference
Participant. These details are current status, name, company, phone number, and other
optional information. Moderators can print the Participant List or save it as a comma
separated value (.CSV) file. The Participant List also displays a lock symbol, which
indicates whether the conference is locked or unlocked. If a conference is locked, no
additional Participants can join.

Moderators can also use the Participant List to view more details about the current
conference. These details include the lock status, the recording status and the number of
Participants. Moderators can also adjust the displayed page size to ensure that it is
optimized for the current number of Participants.

2-1

Viewing the Participant List

The Participant List is displayed when a Moderator logs on to Avaya Audio Console. For
more information on logging on to Avaya Audio Console, see “Logging on to Avaya Audio
Console” on page 1-1.

The Participant List is displayed as follows:

Print Icon

Save Icon

Caller Icon

Figure 2-1: Participant List

Sorting the Participant List

The Participant List can be sorted according to a number of sort criteria.

The sort criteria are as follows:

•Status

•Name

• Phone

• Company

•Other

2-2 Avaya Audio Console User Guide