Avaya Aria User Manual
LISTENING AND RESPONDING [1 ]
Reviewing messages
Review:
• New voice messages [1]
• Saved voice messages [1] [2]
• New e-mail messages [2]
• Saved e-mail messages [2] [2]
• New fax messages [3]
• Saved fax messages [3] [2]
TIP: Use playback controls as desired (see reverse).
Forwarding a message
• At end of message [6]
• To forward message…
…Without comment [1]
…With comment [2]
• When finished [#]
• Specify address
• When finished [#]
• After entering all addresses [#] [#]
• Send message [#]
Replying to a message
• At end of message
- Reply to sender [8] [1]
- Reply to all [8] [2]
- Reply to sender with original [8] [3]
- Reply to all with original [8] [4]
• Record reply
• When finished [#] [#]
Replying by calling internal caller
• At end of message [8] [8]
PRINTING A FAX OR E-MAIL [1 ]
Printing a message after reviewing
At the end of the message, choose:
• To print to default fax number [2] [1]
• To print to alternate fax number [2] [2]
• To print from the fax machine [2] [3]
you are using
• To send a fax to another recipient [2] [4]
Printing messages before reviewing
Print:
• All new fax messages [8] [1]
• A list of all messages in inbox [8] [2]
• A list of all new messages [8] [3]
in inbox
Choose:
• To print to default fax number [1]
• To print to alternate fax number [2]
• To print from the fax machine [3]
you are using
• To send a fax to another recipient [4]
PERSONALIZING YOUR MAILBOX [ 4 ]
Recording or changing prompts or greetings [1]
Record prompt or greeting:
• Personal greeting [1]
• Extended Absence greeting [2]
• Optional greeting 1 [3]
• Optional greeting 2 [4]
• Please Hold prompt [5]
• Name prompt [6]
If prompt or greeting is already recorded:
• Accept recording [1]
• Rerecord [2]
• Delete prompt or greeting [3]
Using special features [2]
To set:
• Find Me on or off [2] [1]
• Call Me on or off [3] [1]
• Caller requested Notify Me [4] [1]
on or off
• Automatic Notify Me [4] [2]
• Call screening [5]
• Intercom paging [7]
To review active options [9]
Changing call handling [3]
Choose:
• Block all incoming calls [1]
• Prompt when extension [2]
not answered
• Prompt when extension busy [3]
Select:
• Optional greeting 1 [1]
• Optional greeting 2 [2]
To review active options [8]
To return to normal call handling [9]
Setting a default fax number [4]
Enter the new telephone number
• Confirm [1]
• Change [2]
Recording or changing announcements [5]
Enter the announcement number
OR
If announcement is already recorded:
• Accept recording [1]
• Rerecord [2]
• Delete announcement [3]
Managing personal distribution lists [6]
• Create list [1]
• Edit list [2]
• Delete list [3]
• Review active lists [4]
Changing your password [9]
• Enter new password, followed by [#]
• Reenter new password, followed by [#]
RECORDING AND SENDING [2 ]
Creating a new voice message
• Record message
• When finished [#]
• Enter destination address, followed by [#]
• After entering all addresses [#] [#]
• Specify delivery options (see below)
• Send [#]
To cancel recording [*]
To spell name [#]
Delivery options
• Send immediately [#]
• Mark as priority/not priority [2]
• Mark for future delivery [4]
• Mark as private [5]
CALL ANSWERING
When answering Find Me, Call Me, or screened calls:
• To accept a call [#]
• To reject a call [1]
• To replay a Find Me or Call Me message [3]
SHORTCUTS
Bypass welcome greeting [#]
When reviewing messages, skip:
• From New to Saved to Deleted [#] [#]
• To start of message [1] [1]
• To end of message [3] [3]
GENERAL TIPS
Pressed the wrong key?
To cancel or back up, press [*]
Go back to Main menu?
Press [*] repeatedly until you hear “Main menu…”
Exiting your mailbox
Return to the Main menu, and press [*] again, or hang up.
Want to hear the menu again?
While listening to a menu, press [0]
NOTE: Your system may not support all features. For
more information, check with your system administrator.
NOTE: This Quick Reference Guide should be printed only
Copyright © 2004, Avaya, Inc. All rights reserved. All trademarks identified by ®
and ™ are registered trademarks or trademarks respectively of Avaya Inc. All
other trademarks are the properties of their respective owners.
Disclaimer: Avaya is not responsible for any modifications, additions or
deletions to the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer and/or
end user agree to indemnify and hold harmless Avaya, Avaya's agents, servants
and employees against all claims, lawsuits, demands and judgments arising out
of,
documentation to the extent made by the customer or end user.
Printed in the U.S.A.
05/2004
Document number: 11-300046
Issue 2
on 8½ x 14 inch stock. Printing it on stock of other
sizes (such as 8½ x 11) makes the print too small to
read.
or in connection with, subsequent modifications, additions or deletions to this
Aria® Telephone User Interface
for Avaya Modular Messaging
QUICK REFERENCE GUIDE
ISSUE 2, MAY 2004
11-300046
Aria®Telephone User Interface for Avaya
p
[6]
p
[9]
Modular Messaging Quick Reference Guide
ABOUT THIS GUIDE
Voice messaging gives you the ability to communicate
effectively with one person or many from any touchtone
telephone 24 hours a day. The faster you become familiar
with Avaya Modular Messaging, the sooner you can put it to
work for you.
This quick reference guide provides step-by-step instructions
on how to perform important tasks when using the Modular
Messaging system through the Aria
(TUI). For additional information, consult the Modular
Messaging TUI guide.
Note: Depending on the way your system is set up, some
features in this guide may not be available.
MAIN MENU
[1]
REVIEW
MESSAGES
VOICE MESSAGES
New messages [1]
Saved messages [1] [2]
Deleted messages [1] [3]
E-MAIL MESSAGES
New messages [2]
Saved messages [2] [2]
Deleted messages [2] [3]
FAX MESSAGES
New messages [3]
Saved messages [3] [2]
Deleted messages [3] [3]
PRINT MESSAGES
Print messages [8]
Number of messages [0]
®
telephone user interface
ENTERING THE SYSTEM
From your office extension:
! Call the system access number.
! Enter your password followed by [#].
From someone else’s office extension or from outside your organization:
! Call the system access number.
! Do one of the following:
• If the extension has an associated Modular Messaging mailbox,
press [*] [#].
• If the extension does not have an associated Modular Messaging
mailbox, press [#].
! Enter your mailbox number.
! Enter your password followed by [#].
END OF MESSAGE
OPTIONS
Print [2]
Replay [4]
Envelope information [5]
List all recipients [5] [5]
Forward message…
without comment [6] [1]
with comment [6] [2]
Erase [7]
Reply [8]
Save [9]
Skip [#]
PRINT OPTIONS
Print new fax messages [1]
Print inbox listing [2]
Print new message listing [3]
* Changes to next language only
if your system supports multiple languages.
To forward a message:
(With comment)
! Record comment.
! When finished, press [#].
(With or without comment)
! Enter address.
! Press [#].
(For more addresses, repeat these two steps.)
! When finished, press [#] [#].
! To send, press [#].
REPLY OPTIONS
Reply to sender [1]
Reply to all [2]
Reply to sender
with original [3]
Reply to all
with original [4]
Reply by calling
sender [8]
List all recipients [9]
Playback Options
[1] [2] [3]
Rewind Pause/ Forward
Resume
[4] [5] [6]
Slower Envelope Faster
[7] [8] [9]
Quieter Reset Vol./ Louder
Next Lang.*
[*] [0] [#]
Cancel Reset Skip
speed
[2]
SEND
MESSAGES
[3]
SEARCH FOR
SPECIFIC
MESSAGES
[4]
PERSONAL
CONFIGURATION
[9]
RESTART
SESSION
[*]
EXIT
(General tip:
Use this to
cancel or
back up.)
To record the message:
! At prompt, record message.
! To replay message, press [1]
! To pause message, press [2]
! When finished, press [#]
Locating a message sent
by a particular sender:
• If sender is on same system, enter
address of sender, then [#]
• To search for external callers,
press [1] [#]
Then enter telephone number.
• To use Dial-by-Name, press [#]
Then “spell” name and select from
list.
PERSONAL
CONFIGURATION
Greetings menu [1]
Special Features menu [2]
Change call handling [3]
Default fax destination [4]
Record announcements [5]
Manage personal lists [6]
Change password [9]
To change a password:
! Enter new password
! Accept [#]
! Re-enter new password
! Accept [#]
MESSAGE ADDRESSING
OPTIONS
• Enter destination mailbox number,
and then press [#]
• To “spell” name using touchtone
keys, first press [#]
Then:
! “Spell” full or partial name
! Select name from list
! To clear entry, press [*]
• To delete:
! Last address entered, press [*]
! The entire message, press [*] [*]
• When finished, press [#] [#]
PROMPTS & GREETINGS
Personal greeting [1]
Extended Absence greeting [2]
Optional greeting 1 [3]
Optional greeting 2 [4]
Please Hold prompt [5]
rompt
Name
SPECIAL FEATURE OPTIONS
Enable/Disable Find Me [2] [1]
Enable/Disable Call Me [3] [1]
Notify Me [4]
Toggle Call-Screening on/off [5]
Intercom paging [7]
Review active o
tions
CALL HANDLING OPTIONS
Block all incoming calls [1]
Prompt when ext. not answered [2]
Prompt when ext. busy [3]
Review active options [8]
Return to normal call handling [9]
PERSONAL LIST OPTIONS
Create list [1]
Edit list [2]
Delete list [3]
Browse active lists [4]
SEND OPTIONS
Send immediately [#]
Mark (toggle) urgent /
low priority [2]
Mark for future delivery [4]
Mark as private [5]
FUTURE DELIVERY
OPTIONS
Set date & time [1]
Set delay [2]
! If already recorded:
• Accept recording [1]
• Re-record [2]
• Delete [3]
NOTIFY ME OPTIONS
Enable/Disable caller requested notification [1]
Automatic notification
options [2]
AUTOMATIC NOTIFICATION
OPTIONS
Disable automatic
notification [1]
Notify for all calls [2]
Notify for urgent calls only [3]
INTERCOM PAGING
OPTIONS
Turn off paging [1]
Turn on paging [2]
Turn on automatic paging [3]
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