Page 1
Avaya 9601 IP Deskphone SIP
Quick Reference
Release 7.1.13
Issue 1
©
2019-2021, Avaya Inc.
All Rights Reserved.
Scrolling and navigation
When navigating through the options and features on your
telephone display, use the navigation arrows to scroll and
buttons to select lines or options.
Use the up and down navigation arrows to scroll up or
down through lists; holding either arrow for a few seconds
produces a fast scroll. Use the right and left navigation
arrows to move between the Phone screen and Features
list or the Features list and System Numbers list, or to
move the cursor right or left when entering text. Use the
Display More key to scroll the selected line when the
double chevron symbol (“>>”) appears in the display.
When you scroll to a line on the display, that line is
selected. The softkey labels will change according to the
options available for the selected line. The OK button is a
shortcut for the default action. For example, when you
select an entry in your contacts list, pressing the OK
button places a call to that person.
You can also select a line or feature without scrolling by
pressing the corresponding line button.
About icons
The icons in the following table indicate the state of a call,
navigation choices, or the status of a contact whose
presence you are tracking.
Icon
Description
Missed call; a call was not
answered or was forwarded to
voice mail.
Incoming call is alerting.
Table continues…
April 2021
Icon Description
Call is active.
Call is on hold.
Your calls are being forwarded.
Conference is active.
Conference is on hold.
Use the Display More key to see
more information on the selected
line.
The call in progress is muted.
The ringer volume is off due to
pressing - on the Volume button
until the volume turns off. To
reinstate volume, press + on the
Volume button.
Presence icon indicating this
contact's phone is busy with the
Send All Calls feature active. See
Presence icons topic for more
information. This icon also
designates that a feature is not
available at this point of a call.
Indicates that the deskphone is
not connected to the session
manager and is operating in
"failover" mode. Some features
may not be available or work
correctly. Icon also indicates nonAST mode. For more information
about failover, see the topic
Limited access during failover.
Indicates that the call is using a
wideband codec for good quality
voice call.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
Indicates that the user enabled
the LNCC feature. The LNCC
feature changes the Multiple Call
Appearance deskphone to a
Single Call Appearance
deskphone.
Indicates the extend call feature.
The extend call feature allows
Table continues…
Icon Description
you to transfer a deskphone call
to your mobile phone.
Indicates that the end to end call
is secured.
Indicates that the SLA Mon
agent has taken control of the
deskphone.
Indicates that the call is being
recorded for SLA Mon™.
Indicates the Team button ringing
state.
Indicates that the Send All Calls
feature is on.
Presence icons appear when you set up the person
whose presence you want to track as a contact and enter
a handle (a phone number or URI) for that person.
™
Call history icons for 9608/9608G deskphones
The following icons indicate the types of calls.
Icon
Name Description
Missed call Indicates that
you did not
answer the call
or had forwarded
the call to your
voice mail.
Answered call Indicates that
you have
answered the
call.
Outgoing call Indicates that
you have made
the call.
Bridged call Indicates the
number of
bridged calls.
Presence icons
The following icons indicate the presence status of a
contact.
1
Page 2
Icon Name Description
Available User is available
On a call User is on a call.
Busy User is busy.
Away User is away
Do not Disturb User does not
Out of Office/
Offline
Unknown The presence
Note:
You can view presence icons only if the presence
tracking feature is configured for your deskphone.
and can
communicate.
from the phone.
want to
communicate.
Out of Office:
User is out from
the office.
Offline: User
wants to appear
invisible.
status of the user
is unknown or
the phone is not
registered.
MLPP icons for 9608/9608G
Icon
Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Table continues…
Icon Name Description
Flash Override Flash override
icon for a priority
call with highest
precedence.
Avaya Menu
You can use Avaya Menu to adjust and customize options
and settings for your deskphone, access additional webbased applications, get information about your phone and
network settings, log out, and use Administration menu.
When you press Avaya Menu , you see one of the
following menus, depending on how your administrator
has set up your system and on the applications available
to you:
Note:
The menus and submenus that appear depend on how
the administrator has configured your extension. Some
options or submenus might not be available. Contact
your system administrator if you have any questions.
• Options & Settings
• Priority Call
• My Presence
• Browser
• Network Information
• Log Out
• Administration
• About Avaya
Options & Settings lets you change your call settings,
personalize button labels, adjust brightness and contrast,
select your ringing pattern, set up favorites, assign speed
dial entries, and more.
Priority Call lets you make a precedence call.
My Presence lets you change your presence status to
Available, Busy, Away, Do Not Disturb, Out of Office, or
Offline. You can also set the selection to automatic.
Browser contains additional web-based applications. If
your administrator did not configure the browser option for
your deskphone, your deskphone does not display the
browser option.
Network Information has a submenu with different
viewing options: Audio parameters, RTCP-XR, IP (Internet
Protocol) parameters, Quality of Service, Interfaces,
802.1X Parameters, Miscellaneous, and Diagnostics. Your
administrator might ask you to use this option to check
phone settings or network settings to investigate
problems.
Log Out lets you sign off the phone, to protect your
settings or to let another user to log in.
Administration provides access to the administrative
settings of the phone.
About Avaya provides the release number of your phone
software.
Answering and making a call
Answering a call
When you receive an incoming call, the phone
automatically selects the line appearance of the incoming
call. However, if you are already on a call or if you receive
more than one incoming call at a time, you might need to
manually select the corresponding line appearance. If you
do not have the Go to Phone on Ringing option enabled,
you must press Phone to choose a line or view call
options.
If you do not have the Go to Phone Screen on Ringing
option enabled and if the phone does not display the
Phone screen, incoming calls display on the top line of the
screen. You can press the corresponding line button
(LED) to answer the call.
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or
press Speaker, OK, or Answer to answer the call
using the speakerphone, or press Headset to
answer using the headset, or you can press the
corresponding line key (LED) to answer the call.
• If you are on another call, from the Phone screen,
scroll to the line with the incoming call and press
Answer or OK. The phone automatically answers
the incoming call and puts the previous call on hold.
• If you are on another call and the phone does not
automatically display the incoming call, from the
Phone screen scroll to the line with the incoming
call and press Answer or OK. If you are on another
call and the phone does automatically display the
incoming call, you can press Answer to
automatically put the first call on hold when you
answer the new call. Also, you can press Ignore or
Next to return to the first incoming call screen.
• To automatically display the Phone screen when
you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
2
Page 3
Note:
To automatically display the Phone screen when
you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Making a call
If you are not on a call, dial the number you want to call.
Use the Phone screen to view and manage calls. Press
Phone to view the main Phone screen. When the phone
displays the Phone screen, press Phone to move to the
top of the call appearance list.
1. Lift the handset, or press Speaker or Headset (if
applicable) or a line button for an available line.
2. Dial the number you want to call.
If you are on a mute call, you can select an available
call line appearance by using Up or Down arrows.
Making a call using edit dialing
Ensure that the Edit Dialing feature is enabled on your
phone.
Using the Edit dialing feature, you can edit the number
before actually dialing by using the Bksp softkey. Using
softkeys, you can change the number or character format
or backspace to "edit" the number before actually dialing
it. Using the Bksp softkey, you can edit the number before
actually dialing it.
1. On the Phone screen, enter the number you want to
call.
2. To edit the number, press Bksp to erase one
character at a time.
3. To change the character format, press the More > 123
softkeys.
4. Press Call.
Making a call with precedence
Use this procedure to make call with precedence level by
manually dialing the extension number or selecting the
desired extension from Favorites, History, or Contacts.
The call precedence level are categorized under the
following options:
• FO: Flash Override
• FL: Flash
• IM: Immediate
• PR: Priority
• Routine: Default value with lowest precedence.
Ensure that your extension is configured with the required
level of precedence and your administrator has enabled
the Multiple Level Precedence and Preemption feature.
Do one of the following:
Choice
Option
Use dial plan
configuration.
Use Priority
softkey.
Use Avaya
Menu.
Routine
call is made within five minutes. Also, the precedence
level is valid for only one call session.
is highlighted on the call session line if no
Choice Description
Dial the prefix digits followed by the
extension number.
Note:
The dial plan configuration is done on
the Local Session Controller (LSC) or
Enterprise Session Controller (ESC).
a. Press Priority softkey on the idle line
appearance.
b. Select the precedence level on the
Precedence Selection screen.
c. Dial the desired extension.
Tip:
You can also select redial softkey
or autodial from the System
Number screen.
Note:
Configuration is done by setting the
parameter
ENABLE_PRECEDENCE_SOFTKEY.
a. Press Avaya Menu button.
b. Select Priority Call.
c. Select the precedence level from the
Precedence Selection screen.
d. Select the desired extension either
from the Contacts or History screen.
Making an emergency call
If your administrator configured emergency calling for your
phone, the Phone screen displays the Emerg softkey to
dial a preset emergency services number.
Note:
You can make an emergency call when your phone is
logged out only if your administrator configured this
feature for you. You can also make an emergency call
when you lock your phone.
Important:
During phone failover, when the phone switches
between system servers due to a system failure, the
Emerg softkey might not be available until your phone
connects to an alternate server. This process might
take a few seconds.
1. On the Phone screen, press Emerg.
2. Press Yes when the phone displays a prompt.
Some call servers call back to confirm the emergency
status. The phone automatically answers the incoming
call on the speaker by going off-hook.
3. To end the emergency call, press End Call.
Putting a call on hold
1. Press Phone to view the main Phone screen, if
necessary.
2. Select the active line you want to put on hold.
3. Press Hold.
Note:
The phone might display a hold timer when you
put a call on hold.
4. Press Resume, OK button, or the line button of the
held call to retrieve the call. Your system administrator
might have administered the Hold Recall feature,
which alerts you visually and with a priority ring to
remind you of a held call after a certain period of time.
Transferring a call
1. From the Phone screen, if the call to be transferred is
already not highlighted, press and select the call
appearance on which the call appears.
2. Press Transfer.
3. Dial the number if you know the number or call the
person from the contacts list or from the history list.
4. If your administrator configured unattended transfers
for your deskphone, you can hang up without
announcing the call. Otherwise, press Complete or
press OK.
Note:
Your deskphone might receive unanswered
transfers as recalled transfers. In this case, you
hear a priority ring that is different from a normal
ringtone and see the display message Return
next to the call.
Making an unattended transfer
An unattended transfer is when you transfer an active call
without establishing a call with the call-transfer recipient.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
3
Page 4
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
• In the Avaya Aura® environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearances
as an option and switches to the Select Transfer
Method screen.
Recents: Displays the recent call history as an
•
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The active call is put on hold, and the second call
starts ringing. The call transfer-recipient answers the
call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Activating call forwarding
Use this task to forward your calls to a specified number.
1. Gain access to the Features screen.
2. Press Select or the corresponding line button.
3. Enter the destination number to which you want to
forward your calls.
4. Press #.
Note:
You can view the call originator when the call
forwarding chain has two or more participants.
This feature works if your administrator has
configured the related parameter.
Using the conference feature
You can use conference calls to speak with people from
different locations on the same call. Additional
conferencing options might be available through
Expanded Meet-Me Conferencing. Contact your
administrator for more information about this feature.
Adding a person to an active call
You can add participants to an active call to set up a
conference call.
Start a call.
To make a call to a participant, do one of the following:
• Dial the phone extension by using the dial pad.
• Call the person from the Contacts list or the
Recents list.
Joining two active calls
1. From the Phone screen, establish a call.
2. Go to the idle line to establish a second call.
The first call goes on hold.
3. On the second call appearance, press Conf softkey.
4. Select the first call appearance.
5. Press Join softkey.
Adding a person on hold to a conference call
Use this task to add a person that you have put on hold to
a conference call.
During an active call, press Hold.
Dropping a person from a conference call
This feature is not available on all systems.
1. From the Phone screen, select your active conference
call.
2. Press Details.
Ensure that your administrator has configured the
Details softkey.
3. Select the person you want to drop.
4. Press Drop soft key.
Features
This topic describes the special features of your phone.
Your administrator might have set up your phone with the
features and the call appearances on one screen. You can
use Send All Calls and Call Forward features to forward
incoming calls to other numbers. When you enable the
EC500, you can forward calls from your desk phone to
your cell phone. Other features such as Call Park, Call
Pickup Extended, and Transfer to Voicemail may be
available on your Features screen. The features that are
available depend on what your administrator has assigned
to your phone.
In addition to the Features screen, your administrator
might also provide selected features on softkeys on the
call appearance (Phone) screen. For more information
about what features and options are available for your
extension, contact your administrator.
4
Page 5
Accessing the Features screen
Use this task to gain access to the Features screen.
The option on the Features screen display one of the
following icons:
•
The
•
The icon: Indicates the feature is activated.
•
The icon: Indicates the feature is not available.
For models with LEDs, the LED next to the feature name
indicates if the feature is currently on or off. If the light is
on, the feature is on.
On the Phone screen, use the right navigation button
to gain access to the Features screen.
To return to the main Phone screen, press Phone or
scroll to the left.
icon: Indicates the feature is available.
Activating Send All Calls
When Send All Calls (SAC) feature is on, your incoming
calls go directly to a predefined coverage number,
typically your voice mail. Incoming calls ring once at your
extension and then go directly to a number which is set by
your system administrator. If the SAC feature is
administered on your phone, a Send All softkey appears
on the Phone screen for idle calls.
You can turn Send All Calls on or off by using the phone
Features list.
If you enabled the DND affects SAC option, the phone
activates the SAC feature when you manually change the
presence status to DND.
Note:
Do not enable the SAC feature in case you selected
the cover all option for the coverage path. Enabling
both features at the same time can cause duplicate
entries in the call log.
1. Navigate to the Features screen.
2. Scroll to choose Do not disturb.
Note:
If you want the feature label to read as Send all
calls, contact your administrator to relabel the
feature name.
3. Press Select or OK or the corresponding line key to
activate the feature.
Contacts
You can save up to 250 names and up to 6 telephone
numbers per name.
Note:
If you press the Contacts button and nothing
happens, your system administrator has disabled the
button and its functionality. In this case, you cannot
add, edit or delete any existing contacts. However you
can view the existing contact entries.
Searching for a contact
You can search for any name as described here, or you
can go to a certain group of letters in your Contacts list by
pressing the associated dial pad button. For example, if
you press 3, the Contacts list might display entries starting
with D, E, F or 3 depending on how you set up your
contacts and how many times you press 3 in succession.
1. Press Contacts.
2. Using the dial pad, start typing the name which you
want to search.
A contacts search is case-sensitive and depends on
how your Contact list is set up. If you set up your
contacts as “Last Name, First Name” start typing the
letters of the last name. If you have set up your
contacts using a different scheme, type the most likely
letter(s) that would match the contact you want to find.
Press Call to call the person or press More > Edit to edit
contact information.
Calling a person from the Contacts list
Use this procedure to call any contact from the Contacts
list.
1. Press Contacts.
2. Select the person or number that you want to call.
3. Press More twice.
4. Find the contact that you want to call by typing the
name of the person as listed.
For example, if you added John Smith to your
Contacts list as “Smith, John”, start typing the last
name rather than his first name. Each time you press
the dialpad, the list display shifts to match your input.
You can also scroll up or down to locate the contact.
5. Press Call, OK, or the line appearance to call the
selected contact.
Adding a new contact
You can add up to three numbers to a contact. You can
add up to six distinct numbers to a contact. For a work
extension, selecting Track Presence allows you to track
the contact's presence, for example, Available, Busy,
Away, Do Not Disturb, Out of Office or Offline. You need to
create a new contact to track presence if the work
extension of the contact is changed.
1. Do one of the following:
• If this is your first Contacts list entry, press
Contacts > New.
• If you already have entries in your Contacts list,
press Contacts > More > New.
2. Enter the first and last name using the dial pad.
• Press the number key that corresponds to the letter
or number you want to enter until the letter or
number is displayed.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter remaining letters or numbers.
• To delete the last character, press the Bksp softkey.
Note:
If you want to remove a letter, number, space, or
symbol that is in the middle of the text you
entered, use the left and right navigation arrows
to place your cursor after the character you want
to remove. Once your cursor is in the correct
position, press the Bksp softkey to remove the
character to the left of the cursor.
3. Choose Yes in the Track Presence field to know the
presence information for this contact. If the presence
information is available for this person, the phone
displays the presence icon next to this name of the
contact on the Phone screen or the Contact screen.
4. In the Number field, enter the extension number.
The contact number can include a-z, A-Z, 0-9, and the
following special symbols: comma (,), space, dash (-),
dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts
a pause during dialing.
5. Press More > Primary if applicable.
The primary number is the one that will always display
without having to go into contact details.
6. Scroll to the next field and choose the type of number
that you entered: Work, Home, Mobile.
7.
8. If you have another number of this contact, scroll
down and repeat steps 5 to 6.
5
Page 6
You can add up to five additional numbers to one
contact entry, but you can designate only one number
as primary.
9. Press Save.
Editing a contact
1. Press Contacts.
2. Search for and select the contact you want to edit.
3. Press More > Edit or Details > Edit.
4. Choose the field you want to edit.
5. Use the dial pad and softkeys to change the contact
information.
6. Press Save.
Call History
The History screen provides a list of recent calls, with
information about call types, such as missed, answered,
or outgoing. The information also provides the caller name
and caller number, call time, and call duration. The call log
can store up to 21 digits. You can also make a call from
the call log.
Note:
The phone displays the caller number only if available.
If you are a member of a call pickup group, the deskphone
shows calls that you picked up for another person or calls
that you missed and answered by someone with a
Forwarding icon. Using this feature, you can review details
of types of call pickup. When you have one or more
missed calls, the History button lights up and the top line
displays Missed Calls icon and the number of missed
calls.
If your administrator configured the Busy Station Call Log
feature, the deskphone saves all incoming calls that get a
busy treatment in the call log. An incoming call gets a
busy treatment when:
• All your call appearances are busy and you get an
incoming call.
• Your LNCC feature is active and you get an incoming
call while you are already on an active call.
• The Restrict Last Appearance parameter is set to
yes and you get an incoming call when all but one of
your call appearances are busy. The Restrict Last
Appearance parameter, if set to Yes, sets the last
available call appearance to originating calls only.
This setting enables transfer of any of the active
calls to another call appearance. If this parameter is
set to No, then all call appearances might be
occupied for incoming calls and you cannot transfer
any of the active calls.
The deskphone displays these calls as Missed calls in the
call log. The deskphone also lights up the History LED
and shows the missed calls on the top line.
Adding an entry from the call history to your contacts list
1. Press Recents.
2. Select the number you want to add to your Contacts
list.
3. Press More, and then press +Contact.
4. If necessary, edit the name and telephone number.
5. Press Save.
Long-term acoustic exposure protection
9600 Series IP Deskphones have the long-term acoustic
exposure protection to prevent the users from getting
acoustic shocks. This feature reduces the loud volume of
the conversations on the phone call to permissible
acoustic limits. The user can set the permissible acoustic
limit to dynamic or predefined static values. If a dynamic
setting is selected, the feature activates itself and
gradually reduces the loud volume of the phone
conversations to prevent from reaching the damaging
decibel levels.
Long-term acoustic exposure protection feature satisfies
OSHA, ETSI and employee health safety requirements.
Important:
Only L100 Series Headsets with RJ9 connector
support long-term acoustic exposure protection when
the headset profile is set to Profile1.
Related links
Configuring Long term acoustic exposure protection on
page 6
Configuring Long term acoustic exposure protection
Use this procedure to configure the long-term acoustic
exposure protection feature for your headset to protect
from the acoustic exposure.
Ensure you set the headset profile to Profile1, and use
L100 Series Headsets.
1. Press Avaya Menu.
2. Scroll to Options & Settings, and press Select.
3. Scroll to Advanced Options, and press Select.
4. Scroll to
and press Select.
5. Choose one of the following and press Select:
• Default
• Off
• Dynamic
• 8 hours
• 4 hours
Related links
Long-term acoustic exposure protection on page 6
Long Term Acoustic Exposure Protection,
Changing the language
1. Press Avaya Menu.
2. Press Main menu.
3. Select Options & Settings.
4. Press Select.
5. Press Select.
6. Select Language & Region.
7. Select Language.
8. Select a display language.
9. Press Select.
10. Press Yes to confirm the selected language.
Presence
Changing the presence status
The phone displays your presence status on the top line
that you can change manually.
1. Press Avaya Menu.
2. Press Select to select My Presence.
3. Scroll and press Select to choose any of the following
options:
• Automatic: To let the phone manage the presence
state.
• Available: To show you are available and open for
communication.
• Busy: To show you are busy.
• Away: To show you are away from the phone.
• Do not Disturb: To show you are not open for
communication.
• Out of Office: To show you are out of office.
• Offline: To appear invisible. The phone continues to
keep the presence subscriptions with the Presence
Server. The phone also keeps receiving
6
Page 7
notifications for the contacts for whom the phone
subscribed to watch.
4. Press Save.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
7
Loading...