Avaya 9504 User Manual
Avaya 9504 Digital
Deskphone
A Value-Oriented Solution for the Everyday User
avaya.com
The Avaya 9500 Series Digital Deskphones
allow small and medium sized businesses
to deliver highly reliable, high quality,
communication solutions for a range of
user types within the organization. With
an appearance and functionality similar to
that of the well-established Avaya 9600
Series IP Deskphones, the 9500 Series can
be deployed in mixed digital/IP telephony
environments and are an ideal choice for
companies wanting to add digital endpoints
with a consistent look and user experience
to their existing portfolio. The 9500 Series’
smart design, crystal-clear sound and
productivity features make these phones an
easy choice for companies looking to gain
strategic competitive advantage from their
communications infrastructure.
Looks Great, Sounds Better: The 9500
series features large, eye-friendly displays;
paperless, all-digital labeling; and a high-
quality integrated speakerphone that ensures
everyone can hear and be heard.
Familiar, Functional Interface: There’s
almost no learning curve with the 9500
Series. Almost any user will intuitively know
to use the fixed keys to access the most
common features and the flexible softkeys
with contextual guidance and prompts.
A Sound Investment: The 9500 Series
is an excellent value for your growing
company – and it’s designed to remain that
way, with expansion options including a
headset interface. The 9500 Series delivers
significant competitive advantages at its
price point while lowering total cost of
ownership for your company.
The Avaya 9504
Digital Deskphone:
An Extraordinary Phone
for Everyday Users
Everyday users are those for whom the
deskphone is one of an array of
communications tools – that is, they are
generally lighter users with straightforward
needs. Cubicle workers or sales staff within
a retail environment are typical of Everyday
users.
The 9504 Digital Deskphone
delivers what Everyday users need:
• 4 administrable feature buttons on three
levels (total of 12 button positions),
each with dual red-green LEDs to display
status
• 10 fixed-feature keys for common tasks
(e.g. contacts, history and message)
• Integrated, high-quality speakerphone
• Headset jack supports wide array of wired
and wireless Avaya headsets
• Large capacity contacts and call log
functions
• Context-sensitive interface, 4-way nav
cluster and 4 softkeys simplify and speed
up operations
• 4 line X 32 character display, white
backlit for easy viewing
Avaya 9504 Digital
Deskphone Key Features
Connectivity
• Avaya IP Office Release 7.0 or later
Hardware Specs
• Charcoal gray
• Handset with 9-ft cord
• Dual-position stand
• Wall-mountable
• White backlit graphical display
181 x 56 dots; 4 rows x 32 characters;
FACT SHEET
• Permanently-labeled buttons: Speaker,
Headset, Mute, Volume, Avaya Menu,
Phone, History, Contacts, Voicemail
Message
• Permanently-labeled navigation
cluster (Up/Down, Left/Right, OK)
• Message Waiting indicator
• 4 administrable buttons
• 4 contextual softkey buttons
• Headset support
• Height off desk in low position/high
position: 6.34in (161mm) / 7.91in
(201mm)
• Weight including handset and stand:
2.0 lbs (926g)
Software
• Call control protocol: DCP
• Codec: G711
• Secondary line alerting
Platform Support
• Contacts application: 100
• Call Log application, with Missed/
Answered/Outgoing calls: 30
• User option for language selection
Learn More
With more than 100 years as a leader
in communications, Avaya can help your
company maximize productivity with the
communications solutions specific to the
needs of your workforce.
• Two-way speakerphone
• 2 wired line interface
Size and Weight
• Length (depth) in low position:
8.07in (205mm)
• Width: 8.03in (204mm)
Avaya IP Office
• Native support on IP Office Release 7.0
• Full access to IP Office call appearances
and features
• Line appearance/feature key buttons:
4 x 3 levels
To learn more about the 9500 Series Digital
Deskphones, contact your Avaya Account
Manager, Avaya Authorized Partner or visit
avaya.com for white papers, case studies
and other information showcasing Avaya
solutions in action.
About Avaya
Avaya is a global provider of business collaboration and communications
solutions, providing unified communications, contact centers, data solutions
and related services to companies of all sizes around the world. For more
information please visit www.avaya.com.
© 2011 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks
identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are
the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include
the Nortel Enterprise business, which was acquired as of December 18, 2009.
07/11 • UC4681-01
avaya.com
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