Avaya 9408 User Manual
Avaya 9408 Digital
Deskphone
A Power Solution for Essential Users and Navigators
avaya.com
The Avaya 9400 Series Digital Deskphones
allow companies to deliver highly reliable,
high quality, communication solutions for a
range of user types within the organization.
With an appearance and functionality similar
to that of the well-established Avaya 9600
Series IP Deskphones, the 9400 Series can
be deployed in mixed digital/IP telephony
environments and are an ideal choice for
companies wanting to add digital endpoints
- with a consistent look and user experience
- to their existing portfolio. The 9400
Series’ smart design, crystal-clear sound and
productivity features make these phones an
easy choice for companies looking to gain
strategic competitive advantage from their
communications infrastructure.
Looks Great, Sounds Better: The 9400
series features large, eye-friendly displays;
paperless, all-digital labeling; and a high-
quality integrated speakerphone that ensures
everyone can hear and be heard.
Familiar, Functional Interface: There’s
almost no learning curve with the 9400
Series. Almost any user will intuitively know
to use the fixed keys to access the most
common features and the flexible softkeys
with contextual guidance and prompts.
A Sound Investment: The 9400 Series
is an excellent value for your growing
company – and it’s designed to remain that
way, with expansion options including a
headset interface. The 9400 Series delivers
significant competitive advantages at its
price point while lowering total cost of
ownership for your company.
The Avaya 9408
Digital Deskphone: An
Indispensable Phone
for Essential Users and
Navigators
Essential or “power users” are customer-
facing workers who spend a great deal of
time on the phone. They rely on advanced
telephony features and depend on high
quality, real-time voice communications,
for the success of their roles. Navigators
are people who answer incoming calls,
transfer customers to various departments
or extensions and monitor several line
appearances throughout a typical day.
The 9408 Digital Deskphone
delivers what Essential users and
Navigators need:
• 8 administrable feature buttons on 3
levels (total of 24 button positions), plus
optional 12-button expansion module
for a total of 96 feature keys or speed
dial buttons with dual red-green LEDs to
display status
• 10 fixed-feature keys for common tasks
(e.g. contacts, history and message)
• Integrated, two-way speakerphone
• Headset jack supports wide array of wired
and wireless Avaya headsets
• Additional caller related information is
displayed with active appearances for
easier call handling
• Context-sensitive interface, 4-way nav
cluster and 4 softkeys simplify and speed
up operations
• 8 line X 32 character display, white
backlit for easy viewing
Avaya 9408 Digital
Deskphone Key Features
Connectivity
• Avaya Aura™ Communications Manager
CM 5.2.1 SP8, CM 6.0.1 SP1, CM 6.2
or later
• Integral Enterprise E07, IEE2 or later
FACT SHEET
Hardware Specs
• Charcoal gray
• Handset with 9-ft cord
• Dual-position stand
• Wall-mountable
• White backlit graphical display
181 x 121 dots; 8 rows x 32 characters
• Permanently-labeled buttons: Speaker,
Headset, Mute, Volume, Avaya Menu,
Phone, History, Contacts, Voicemail
Message
• Permanently-labeled navigation cluster
(Up/Down, Left/Right, OK)
• Message Waiting indicator
• 8 administrable buttons
• 4 contextual softkey buttons
• Button Module 12 (BM12) supported; up
to 3 can be connected
• Headset support
• Two-way speakerphone
• 2 wired line interface
Size and Weight
• Length (depth) in low position:
8.07in (205mm)
• Width: 8.03in (204mm)
• Height off desk in low position/high
position: 6.34in (161mm) / 7.91in
(201mm)
• Weight including handset and stand:
2.2 lbs (992g)
Software
• Call control protocol: DCP
• Codec: G711
• Two-way speakerphone
• Secondary line alerting
Platform Support
Avaya Aura Communication Manager
• Alias on CM 5.2.1 SP8 and
CM 6.0.1 SP1: 2420
• Alias on CM 6.0.1 SP1: 1416
• Native support on CM 6.2
• Full access to CM call appearances
and features
• Line appearance/feature key buttons:
8 x 3 levels
• Contacts application: 100
• Call Log application, with Missed/
Answered/Outgoing calls,: 100
• User option for language selection
Avaya Integral Enterprise
• Support with E07, IEE2 and above
• Partner buttons: 8 x 2 levels
• Feature/short dial key buttons:
8 x 5 levels
Learn More
With more than 100 years as a leader
in communications, Avaya can help your
company maximize productivity with the
communications solutions specific to the
needs of your workforce.
To learn more about the 9400 Series Digital
Deskphones, contact your Avaya Account
Manager, Avaya Authorized Partner or visit
avaya.com for white papers, case studies
and other information showcasing Avaya
solutions in action.
About Avaya
Avaya is a global provider of business collaboration and communications
solutions, providing unified communications, contact centers, data solutions
and related services to companies of all sizes around the world. For more
information please visit www.avaya.com.
© 2011 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks
identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are
the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include
the Nortel Enterprise business, which was acquired as of December 18, 2009.
07/11 • UC4674-02
avaya.com
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