Avaya 1400, 9400, 9500 Service Guide

KP; Reviewed: SPOC 10/11/2011

Solution & Interoperability Test Lab Application Notes

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Jabra_GN1200

These Application Notes describe a solution comprised of Avaya 1400/9400/9500 Series Digital Phones and GN Netcom’s Jabra GN1200 QD Headset Adapter Cable.

Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.

Avaya Solution & Interoperability Test Lab

Application Notes for GN Netcom Jabra GN1200 QD Headset Adapter Cable with Avaya 1400/9400/9500 Series Digital Phone – Issue 1.0

Abstract

KP; Reviewed: SPOC 10/11/2011

Solution & Interoperability Test Lab Application Notes

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Jabra_GN1200

1. Introduction

These Application Notes describe the configuration steps required for Jabra GN 1200 QD headset adapter cable to successfully interoperate with Avaya digital phones. The Avaya telephones used are 1400/9400/9500 series digital telephones connected to Avaya Aura® Communication Manager. The Jabra headsets that were used with the GN1200 QD adapter cable it this compliance test were BIZ 2400 Dou, 2400 Mono Headband, and GN 2125 Dou headsets.

2. General Test Approach and Test Results

The compliance testing of the Jabra GN1200 QD headset adapter cable interoperating with Avaya 1400, 9400 and 9500 series digital phones was manually performed. No performance testing was done and the tests listed in the Section 2.1 was executed and verified.

2.1. Interoperability Compliance Testing

The compliance testing included the following test scenarios listed below.

 Verification of acceptable talk path in both directions for local and PSTN calls.  Verification of the GN1200 QD adapter’s switch position with Avaya digital phone.  Verification of the GN1200 QD adapter’s ability to recover from interruption to the

Avaya digital phone.

 Verification of the GN1200 adapter’s ability to recover from interruption of headset

interface, and those active calls are preserved after reconnection.

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC regulations, or any other tests to ensure conformity with safety, audio quality, long-term reliability or any regulation requirements. As a result, Avaya makes no representations whether a particular non-Avaya headset will work with Avaya’s telephones or with a different generation of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize different handset/headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality.

KP; Reviewed: SPOC 10/11/2011

Solution & Interoperability Test Lab Application Notes

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Jabra_GN1200

2.2. Test Results

The objectives outlined in the Section 2.1 were verified. All test cases passed.

The Avaya 1400/9400/9500 Series digital phone has the clear dial tone and audio when the GN 1200 QD switch is set to position 1. Alternatively, position 4 can be used, if position 1 does not give the desired audio quality. If you require a raised Microphone/Tx level, positions 6 & 7 can be used.

2.3. Support

For technical support for the Jabra GN1200 QD adapter, and Jabra products in general, please refer to www.jabra.com. On the Jabra website you’ll find support hotline numbers specific to your country.

3. Reference Configuration

Figure 1 illustrates the test configuration used during the compliance testing between Avaya Digital Phone, Jabra GN1200 QD Headset Adapter Cable and Jabra headset.

Figure 1: Reference Configuration Diagram

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