Avaya 585-229-770 User Manual

DEFINITY® Network Management Release 4.0 for UNIX and UNIX Stand-Alone systems

Installation and Getting Started

585-229-770

Issue 1

December 2001

DNM-UNIX Release 4.0 User Documentation

Contents 2 Resources and Notices 7

Introduction 7 Avaya Resources 7

Sales and Design Support Center (SDSC) 8 Lucent Worldwide Services (LWS) 8 Technical Services Center (TSC) 9

References 10

Avaya References 11 Vendor References 14

System Security Notices 16

Network Security 16 Toll Fraud Security 17

1 Overview 18

Introduction 18 Product Description 19 New Features 22 Connectivity Scenarios 23

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DNM-UNIX Release 4.0 User Documentation

Contents

Supported Systems 25 System Requirements 26 DEFINITY Network Management CD-ROMs 27

2 Preparing to Install DNM 28

Customer Pre-Installation Checklist 28 Installing Operating System Patches 29 Understanding the Installation Prompts 31

Patches Prompt 31

Backup the Database Prompt 31 Printer Command Prompt 32 Telnet Command Prompt 33 HTML Report Location Prompt 33 Modifications Prompt 33 Adobe Acrobat Reader Prompt 34

3 Installing and Upgrading DNM 35

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Introduction 35

Installation Checklist 36 Technical Verification Checklist 38 Customer Acceptance Checklist 39

Installing DNM 40

DNM-UNIX Release 4.0 User Documentation

Contents

Upgrading from DNM 3.0 and Later 48 Upgrading from DNM 2.0.2 and Earlier 57 Understanding Installation Error Messages 58 Backing up and Restoring the Database 60 Executing Auto-Discovery 63

Execute Auto-Discovery on Private Networks 66 Understanding Auto-Discovery Errors and Problems 68 Removing DNM 72

4 System Administration 77

Introduction 77 System Location File 78 System Commands 80

Start and Stop Commands 80

System Health Commands 81 Database Commands 82 System Configuration Files 83

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DNM-UNIX Release 4.0 User Documentation

Contents

Administer the Alarm Notification 84

Description of Alarm Notification Options 85

DEFINITY_ARS Script 88

AUDIX_ARS Script 90

CMS_ARS Script 91

CONVERSANT_ARS Script 92 Install the Auto-Discovery Patch on Avaya Trouble Tracker 94

5 Getting Started 99

Introduction 99 Starting the DNM Client 100 Exiting the DNM Client 102 Understanding the NMS Maps 103

Root Map 105

DEFINITY Map 107

DEFINITY USA Map 108

State Map 109

Custom Map 110

Avaya Legacy Map 111

System Icons 112

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DNM-UNIX Release 4.0 User Documentation

Contents

Connection Lines 112

Root Map Colors 113

NMS Colors 114 Executing Commands from NMS Maps 122

Description of Commands 122

Access Commands from the Mouse Menu 129

Access Commands by Double-Clicking Objects 132 Stand-Alone Access to DNM 133 Starting the Online Help 135

Index 136

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DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Introduction

This chapter contains resources and notices that are pertinent to the DEFINITY Netwo r k Management (DNM) products.

Avaya Resources

Avaya provides customers with a variety of planning, consulting, and technical services. The client executives are the customers’ primary source to obtain information and explore

custom options to meet their specific business needs.

Note: DNM and DPA are software-only offers. Therefore, customers are solely

responsible for the purchase and maintenance of all third-party hardware and software that are required to run these products.

The DEFINITY Solutions web site contains the system requirements and other provisioning and connectivity information for the DNM products. Refer to "Avaya

References" on page 11 for the web address.

The sections below briefly describe the resources and services that are available to customers.

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DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Sales and Design Support Center (SDSC)

The Sales and Design Support Center (SDSC) works with customers and client teams to develop detailed solutions for connectivity to the DEFINITY and other supported systems. The SDSC also designs network configurations to support DNM and DPA.

Lucent Worldwide Services (LWS)

Lucent Worldwide Services (LWS) is available to work with customers to design and build a turn-key network management system.

Lucent Worldwide Services offers the consulting services listed below:

• Plan and design a custom network system

• Purchase and configure UnixWare-certified hardware and external devices for the DEFINITY Proxy Agent

• Install and set up the UnixWare Operating System on the DEFINITY Proxy Agent platform

• Connect and administer all devices, ports, and cards

• Install and integrate the DEFINITY Network Management products on UNIX or UNIX stand-alone

• Train users on th e operation and management of the products

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DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Technical Services Center (TSC)

The T echn ical Services Center (TSC) provides supp ort for DNM an d DPA to client teams, field technicians, and customers.

The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working:

• Platform Acceptance Test from the DEFINITY Proxy Agent computer

• Installation support for the DEFINITY Network Management products

• Technician Verification checklist

• Customer Acceptance checklist

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Time and material s ch arges

The Technical Services Center (TSC) will bill customers for support on a time and materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement

• Customers do not procure and install the required systems and software as defined in the Project Provisioning Package

• Customers request support that is outside the purchase agreement

The Technical Services Center (TSC) does not support hardware or software that customers purchase from third-party vendors.

DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

References

This section contains references to web sites, phone numbers, and email addresses for Avaya and third-party vendors.

The contact information is listed in the sections below:

• "Avaya References" on page 11

• "Vendor References" on page 14

Customers can access web sites that are outside the Avaya fire wall.

Note: The owners of the web sites may change the universal resource location (URL) f or a

specific web site address without notice. The reference information will be updated with each new release of DNM.

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DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Avaya References

The table below contains Avaya web sites, phone numbers, and email addresses for various sources. Some of the web sites are inside the fire wall and are not accessible to customers.

Table 1. Avaya resource sites

Source Web Sites

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DEFINITY Enterprise Management Support

DEFINITY Proxy Agent internal web site: http://aem-support.dr.avaya.com

DEFINITY Solutions Systems Management site:

http://toolsa.bcs.avaya.com/~sysmgmt/

Documentation and Training Information Development

DNM 4.0 project website:

http://pubnet.avaya.com/Projects/DNM/

IntraWorks Catalog DEFINITY Network Management User Document Set:

http://prodpubs.avaya.com/repubdoc.htm

Lucent Worldwide Services (LWS)

Email: dnmconsulting@lucent.com Consulting offer:

https://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.hom e

Project Provisioning Package http://aem-support.dr.avaya.com/

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Resources and Notices

Avaya References

Table 1. Avaya resource sites

Source Web Sites

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Sales and Design Support Center (SDSC)

Phone: 1-888-29704700, prompt 6 Main web site (requires a password) http://sdsc.avaya.com

Technical Services Center (TSC)

Technical Support:

720-444-1080

1-800-242-2121, ext. 4-1080 or

Fax for PA001 form: 1-303-804-3367 Connectivity Guide:

http://associate2.avaya.com/tech_info/tso/

Tier IV Support Registry International Customers only:

Toll Fraud Intervention

Fax for PA001 form:

1-800-643-2353

(U.S. code) 30 3-538-5506

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Resources and Notices

Avaya References

Table 2. Avaya resource sites INSIDE Firewall

Source Web Sites

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Documentation and Training Information Development

DEFINITY Enterprise Management Support

Project Provisioning Package Sales and Design Support

Center (SDSC)

DNM 4.0 project web site:

http://pubnet.avaya.com/Projects/DNM/ http://aem-support.dr.avaya.com/

http://aem-support.dr.avaya.com/

Phone: 1-888-29 7-4700, prompt 6 Main site (requires a password):

http://sdsc.avaya.com

DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Vendor References

The table below contains the web sites for third-party vendors.

Table 3. Vendor web sites

Vendor Web Sites

AIX AIX patches:

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http://techsupport.services.ibm.com/rs6000/ support

Computone I/O cards Main site:

http://www.computone.com

Equinox Main site: http://www .equ ino x.com Hewlett Packard Main site: http://www.hp.com

OpenView site: http://www.openv ie w.hp.com

IBM Main site: http://www.ibm.com Microport Main site: http://www.microport.com Microsoft Main site: http://www.microsoft.com Remedy ARS Main site:

http://www.remedy.com

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Resources and Notices

Vendor References

Table 3. Vendor web sites

Vendor Web Sites

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Caldera International, Inc. (Caldera)

Main site: http://www.sco.com UnixWare certified hardware:

http://wdb1.sco.com/chwp/owa/hch_search/form

Upgrade patch: ftp://ftp.sco.com/UW21

Sun Microsystems, Inc. Main site: http://www.sun.com

Solutions site: http://sunsolve.sun.com Telamon TelAlert Main site: http://www.telamon.com Tivoli Main site: http://www.tivoli.com Versant Main site: http://www.versant.com

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Resources and Notices

System Security Notices

Customers are solely responsible for the security of their system, network, and access to hardware and software.

The sections below define the precautions that all customers should take to maintain the security of their systems.

Network Security

The DEFINITY Network Management products use the standard security features on the UNIX and NT operating systems.

Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security.

SECURITY ALERT:

Customers should always change passwords immediately after external vendors have completed installation, maintenance, troubleshooting, or other tasks on their system.

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DNM-UNIX Release 4.0 Installation and Getting Started

Resources and Notices

Toll Fraud Security

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Toll Fraud Security

Although the DEFINITY Network Management products are generally not at risk for toll fraud, customers are solely responsib le for the security of their entir e telecommunications systems.

Toll Fraud is the unauthorized use of a company’s telecommunications system by unauthorized parties. Unauthorized parties are persons other than the company’s employees, agents, subcontractors, or persons working on behalf of the company.

Note: Toll fraud can result in substantial additional charges for the company’s

telecommunications services.

The company’s system manager is responsible for the security of the company’s system, which includes programming and configuring the equipment to prevent unauthorized use.

Avaya Disclaimer Av aya does not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunications services or facilities accessed through or connected to it. Avaya will not be responsible for any charges that result from such unauthorized use.

Avaya Fraud Intervention

If customers suspect that they are a victims of toll fraud and need technical assistance, customers should refer to the "Avaya References" on page 11 for the Toll Fraud Intervention phone number.

DNM-UNIX Release 4.0 Installation and Getting Started

Overview

Introduction

DEFINITY Network Management (DNM) and DEFINITY Proxy Agent (DPA) provide a complete solution to manage network resources from a central point of entry.

These products provide users with a view of the health and performance of their network systems. DNM and DPA work together as an integrated application.

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Software-only offer

DNM and DPA are software only offers. Avaya is solely responsible for the support and maintenance of the product software.

Customers are solely responsible for the purchase, support, and maintenance of third-party hardware and software products that are required for this offer.

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Product Description

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DEFINITY Proxy Agent

DPA is a protocol conversion resource. It resides on a stand-alone personal computer and operates on the UnixWare Operating System.

DPA uses serial ports or TCP/IP to collect configuration and management data from supported systems. It converts the data into the Simple Network Management Protocol (SNMP). In addition, it generates SNMP traps when supported syst ems gen erate alarms.

DPA then communicates the SNMP data to DNM, which resides on the Network Management System (NMS) network server. The NMS network server can be either a UNIX system or a UNIX stand-alone system.

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Product Description

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DEFINITY Network Management

DNM provides users with graphical and tabular tools to monitor the status and performance of a network of supported systems and external devices.

DNM collects configuration, fault, and performance data from the Proxy Agent via Simple Network Management Protocol (SNMP) and displays the data in text, tables, and graphic formats.

The primary features of DNM include:

• Graphical User Interface (GUI) -- The DNM main window contains a navigation

tree that lists all the supported system and displays a colored alert symbol that indicates highest exception level. You can expand the list to view all of the configuration components and specific alert symbols for each component.

• Configuration -- You can view the configuration and administered properties of all

supported systems (managed nodes) in both a graphic view and a table view.

• Administration -- You define the system-wide parameters for the features below: – Data collection -- You define the parameters for the data to be collected from

each system, including the type of data, the schedule for collecting data, and the length of time to store the data.

– Exception logging -- You define the conditions to log exceptions for

performance thresholds, faults, and system errors.

– Exception alerting -- You specify the alert levels for exceptions from each

supported system. Alert levels may include exceptions that are critical, major, minor, or warning. The alert level and location of the exception appear in the main window as long as the exception exits.

• Report Manager -- You can define the parameters for individual reports for all or

selected systems. The report options include:

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Product Description

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– Performance – Configuration – Exceptions

You can immediately view the reports on screen in both the table and chart fo rmats or direct the reports to a printer or to an HTML or ASCII file.

• Scheduled Reports -- You can schedule reports to run on a dail y, weekl y, or mo nthl y

basis, and edit and delete schedules as needed.

DNM runs on the network server platforms below that are required for the current release:

• HP OpenView that runs on Sun Solaris or HP-UX with or without HP OpenView

• Tivoli TME 10 NetView that runs on AIX with or without Tivoli TME 10 NetView

NMSI program The Network Management System Integ rat ion (N MSI) p rogram is one of the programs in

DNM. The purpose of NMSI is to integrate the DNM product into the OpenView and NetView operating systems.

This integration allows you to monitor your Avaya telecommunication systems and data networks from the same workstation.

NMS maps NMSI uses the Auto-Discovery feature to find managed nodes (supported systems). The

NMSI uses the data received from Auto-Discovery to create and update the NMS maps, which include:

•NMS Root map

• DEFINITY map

• DEFINITY USA and State maps

• Custom maps

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

New Features

New features, improvements, and changes to DNM for Release 4.0 include:

• DNM 4.0 collects and provides reports for 3 new IP parameters: – IP Codecs (last-hour and yesterday peak for collection) – IP DSP Resources (last-hour and yesterday peak for collection) – IP Signaling groups (last-hour and yesterday peak for collection)

Collection types include hourly, daily peaks, and weekly peaks for the IP information.The data reflects all regions with MEDPRO and IP Media Processor resources administered on the DEFINITY.

• DNM 4.0 collects and provides measurements for integrated and non-integrated

announcements, including the new VAL announcement board information, by board location, for hourly, daily peaks, and weekly peaks.

• UNIX Stand-Alone users can execute a UNIX command in the co mmand pro mpt line

and launch scripts to add a new Proxy Agen t and access the DNM application, Repo rt Manager, and Exception Reports.

• NMSI discovery of C-LAN, DEFINITY One, IP600 and 4600 series IP telephones.

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DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Connectivity Scenarios

The following figure shows an example of the network configuration between a DEFINITY system, the DPA computer, and an NMS network server.

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1 4

1 DEFINITY system 2 Netcon channel or system access ports

on the DEFINITY system

3 Dial-up connecti on between

DEFINITY system and DP A modem

4 DPA stand-alone computer and DPA

Figure 1. Network configuration

cynmpa11 EWS 052898

5 Internet TCP/IP connection (LAN or WAN)

between DPA and the NMS server

6 UNIX Network server where DNM resides.

The server can be

• OpenView that runs on Sun Solaris or HP-UX;

• NetView that runs on AIX

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Connectivity Scenarios

The following figure shows an example of the network configuration over IP between a DEFINITY system and an NMS network server.

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1 DEFINITY system with

CLAN circuit pack

2 Internet connection (LAN or

WAN)

3 DEFINITY Proxy Agent

stand-alo ne com p uter and DEFINITY Proxy Agent product

Figure 2. Network over IP configuration

4 UNIX Network server where the DEFINITY

Network Management (DNM) product resides. The server can run:

• OpenView on Sun Solaris or HP-UX;

• NetView on AIX

• HP-UX or UNIIX stand-alone

DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

Supported Systems

DNM Release 4.0 supports both SNMP V2 s et/get r eques ts and SNMP V1 alarm traps for the systems listed below:

• DEFINITY G3 release 4.0 and DEFINITY ECS Releases 5.0 through 9.x

• Survivable Remote Processors (SRPs)

• Multipoint Conferencing Unit (MCU) Release 6.0.

•IP600

• DEFINITY One

DNM treats SRPs and MCUs as DEFINITY systems. DNM Release 4.0 supports only alarm traps from the systems listed below:

• DEFINITY AUDIX Releases 3.1 through 4.0

• Intuity AUDIX Release 4.3 through 5.1 (with or without the remote maintenance board)

• Intuity Interchange Release 5.1 through 5.3

• Call Management System (CMS) R3V6 through R3V8

• CONVERSANT Release 7.0

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DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

System Requirements

DNM Release 4.0 for UNIX operates on the Network Management System (NMS) platforms below:

• HP OpenView releases 5.x and 6.x that run on

– Sun Solaris release 2.6, 2.7, or 2.8 – HP-UX release 11.x

• Tivoli TME 10 NetView release 5.x and 6.x that run on AIX release 4.3.x

• DEFINITY Proxy Agent Release 4.0

You should work with your Avaya client team to determine the hardware requirements that meet your business and performance specifications.

Hardware requirements for the different Network Management Systems (NMS) platforms will be provided by your client team.

CAUTION:

Customers are solely responsible for upgrading their network platform s t o meet the NMS platform requirements for DNM Release 4.0 for UNIX.

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DNM-UNIX Release 4.0 Installation and Getting Started

1 Overview

DEFINITY Network Manage m ent CD-ROMs

DEFINITY Network Management CD-ROMs

Avaya delivers the product software and documentation to customers on two separate CD-ROMs, which are entitled:

• DEFINITY Network Management for UNIX or UNIX Stand-Alone

• DEFINITY Proxy Agent

The contents of each of the CD-ROMs are listed below:

DEFINITY Network Management Release 4.0 for UNIX and UNIX Stand-Alone

• Product software and Versant database

• DNM Online Help System integrated in the product software

• DNM for UNIX and UNIX Standalone Installation and Getting Started

• PA001 Administration Request form

DEFINITY Proxy Agent Release 4.0

• DEFINITY Proxy Agent software

• DEFINITY Proxy Agent Installation and Administration

• PA001 Administration Request form

You should print the documentation and PA001 forms directly from the CD-ROM before you install the software.

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DNM-UNIX Release 4.0 Installation and Getting Started

Preparing to Install DNM

Customer Pre-Installation Checklist

Customers must complete all the tasks listed in the pre-installation checklist below before DNM can be installed or upgraded.

1 Install or upgrade the Network Management System (NMS) platform and operating

system on the network. Refer to "System Requirements" on page 26 and the vendor documentation.

2 Install the patches for the Solaris or HP-UX platforms. Install the patches before

installing DNM on the NMS platform. Refer to "Installing Operating System Patches"

on page 29.

3 Check with vendors to make sure you have the latest recommended patch set for

OpenView/ NetView.

4 Connect the Proxy Agent to your operating system and to the managed nodes. 5 Connect the Proxy Agent TCP/IP connection to the Network Management System

(NMS) through the local area networ k (LAN) o r the wide are a network (WAN). Refer to the vendor documentation.

6 Verify that the updated PA001 Administration Request form (Rev. 10/01) is

completed and faxed to the Technical Services Center (TSC) or International Technical Assistance Center (ITAC).

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Note: After the DNM installation, system administrators can execute the appropriate

tasks in Chapter 4, "System Administration".

DNM-UNIX Release 4.0 Installation and Getting Started

2 Preparing to Install DNM

Installing Operating System Patches

Customers must install the platform patches before they install or upgrade DNM. These patches to enable the JAVA multi-threaded environment.

The CD-ROM entitled DEFINITY Network Management Release 4.0 for UNIX and UNIX Stand-Alone contains the patches for the Solaris and HP-UX platforms. These patches are in compressed tar format:

• Solaris 2.6

105490-07

• HP-UX 11.x

PHCO_17792 PHCO_19491 PHKL_14750 PHKL_17038 PHKL_17935 PHKL_18543 PHKL_19800 PHKL_19942 PHNE_17586 PHNE_18878 PHNE_19037 PHSS_15853 PHSS_17535

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DNM-UNIX Release 4.0 Installation and Getting Started

2 Preparing to Install DNM

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Installing Operating System Patches

PHSS_18430 PHSS_19593 PHSS_19748

Customers can install the patches that come on the DNM CD-ROM. However, these patches may not be the current version for the platform.

Therefore, we recommend that customers download the current versions of the platform patches from the vendor web site, rather than install the patches from the DEFINITY Network Management CD-ROM. Refer to "Vendor References" on page 14.

CAUTION:

The platform patches are the property of the vendor. Therefore, customers must contact their vendor representative for suppo rt .

See also For procedures to install patches, refer to the systems administrator’s guide for the

appropriate NMS platform.

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