Page 1
Avaya™ ATM WAN Survivable Processor
Manager
Release 1.2
Installation and Configuration
November 2002
555-233-223
Issue 4
Page 2
Copyright 2002, Avaya Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that th e in form ation in this book
was complete and accurate at the time of printing. However,
information is subject to change.
Avaya Web Page
The world wide web ho me page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
Toll Fraud is the unauthorized use of your telecommuni cations
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subco ntractor, or working on your
company’s behalf). Be aware that there is a risk of t oll fra ud associated with your system and that, if toll fraud occurs, it can result
in substantial addition al charges for y o u r telecommu nications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you
need technical assistance or support, call the Technical Service
Center’s Toll Fraud Intervention Hotline at 1.800.643. 2353.
Providing Telecommunicati ons Security
Telecommunications securit y of voice, data, and/or video communications is the prevention of any type of intrusion to, that is,
either unauthorized or m al ic io u s ac ce ss to or use of, your company’s telecommunications equipment by some party.
Your com pany’s “telecommunications equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).
Y o ur Responsibility for Your Company’s T elecommunications
Security
The final responsibility for securing both this system and its networked equipment re sts with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variet y of sources including but not limited
to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information bet w e en yo u and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:
• Avaya provided telecommunications systems and their
interfaces
• Avaya provided software appli cations, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Trademarks
See the preface of this document.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice +1 207-866-6701
Fax 1 800 457-1764 International Fax +1 207-6 26-7269
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
Email: totalware@gwsmail.com
For additional documents, refer to the section in “Ab out This
Book” entitled “Related Resou r ces.”
An “outside party” is anyone who is not a corporate employee,
agent, subcontracto r, or working on your company’s behalf.
Whereas, a “malicious pa rty ” is Anyone, including someone wh o
may be otherwise authoriz ed, who accesses your telecommunications equipment with either malicious or mischievous intent.
Such intrusions may be either to/throug h sync hronous (time-multiplexed and/or circuit-b ase d) or a s ync hronous (character-, message-, or packet-based ) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equip-
ment)
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or al terat i on,
regardl e s s of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or i ts ne tworked equipment. Also
realize that , if such an intrusion shoul d o ccur, it could result in a
variety of los s es to your company, including but not limited to,
human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).
Obtaining Products
To learn more about Avaya products and to order products, contact
Avaya Direct, the direct-market organization of Avaya Business
Communications Systems. Access their web site at
www.avaya.com/direct or call 800-426-2455.
Comments
To commen t on this document, return the comment card at the
front of the document.
Page 3
Table of Contents
Chapter 1 — Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
How to Get This Book (and Others) on the Web . . . . . . . . . . . . . . . .7
How to Order More Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What’s New in Release 1.2? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
The Upload and Download Process . . . . . . . . . . . . . . . . . . . . . . . . . .9
Uploading Translations from the Main Server . . . . . . . . . . . . . .9
Modifying Translations for the WSPs . . . . . . . . . . . . . . . . . . . .10
Downloading Translations to the WSPs . . . . . . . . . . . . . . . . . . .10
Scheduling Uploads/Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Limited Administration of WSPs . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Getting Help with the Installation . . . . . . . . . . . . . . . . . . . . . . . . . .14
Chapter 3 — Understanding System Requirements . . . . . . . . . . . . . 15
PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Enabling Avaya Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Main Server and WSP Requirements . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 4 — Connecting the Hardware. . . . . . . . . . . . . . . . . . . . . . . 17
Connecting via CLAN Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Avaya MultiVantage™ Fault and Performance Manager Installation and Configuration 3
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Chapter 5 — Preparing Servers and WSPs for ASP Manager . . . . . . 18
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Enabling ASG on Your Main Servers . . . . . . . . . . . . . . . . . . . . . . . .20
Enabling MultiVantage Software to Work with
ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Creating the Upload/Download Login . . . . . . . . . . . . . . . . . . . . . . .21
Do you need to create this login? . . . . . . . . . . . . . . . . . . . . . . .21
If you need to create this login . . . . . . . . . . . . . . . . . . . . . . . . .21
Creating the Administrative Login . . . . . . . . . . . . . . . . . . . . . . . . . .23
Do you need to create this login? . . . . . . . . . . . . . . . . . . . . . . .23
If you need to create this login . . . . . . . . . . . . . . . . . . . . . . . . .24
Chapter 6 — Installing ASP Manager. . . . . . . . . . . . . . . . . . . . . . . . . 28
Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Understanding pcAnywhere Security . . . . . . . . . . . . . . . . . . . . . . . .28
Installing ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Shutting Down ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Starting ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Starting the ASP Manager Server . . . . . . . . . . . . . . . . . . . . . . .31
Starting the ASP Manager Client . . . . . . . . . . . . . . . . . . . . . . . .32
Uninstalling ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Chapter 7 — Configuring ASP Manager . . . . . . . . . . . . . . . . . . . . . . 33
Setting the PC’s Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Specifying the Main Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Specifying WSP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Setting Up E-mail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Using ASP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Chapter 8 — Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . 37
Testing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4 Avaya MultiVantage™ Fault and Performance Manager Installation and Configuration
Page 5
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4YVTSWI
This book explains how to install and configure Avaya™ ATM WAN Spare Processor
Manager, how to test the installation, and how to troubleshoot it.
4VIVIUYMWMXIW
Installing ASP Manager requires familiarity with data networking concepts, knowledge of
your company’s data network, and proficiency with Windows.
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We wrote this book for PC Administrators who are responsible for installing this software.
'SRZIRXMSRW9WIHMR8LMW&SSO
In this book, we use the following typographical conventions:
• We use bold type for emphasis and for any information that you should type; for
example: save translation.
• We use Courier font for any information that the computer screen displays; for
example:
• We use arrows to indicate options that you should select on cascading menus; for
example: “Select File>Open” means choose the “Open” option from the “File” menu.
• We use the term “main server” to mean DEFINITY Server R.
login.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 5
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%HHMXMSREP6IWSYVGIW
You may find the following additional resources helpful.
For help using ASP Manager, look in the online help. For more detailed information on ATM
WSPs, see ATM Installation, Upgrades, and Administration Using Avaya MultiVantage
555-233-124.
For help with complex administration tasks, use the Administrator’s Guide for Avaya
MultiVantage
detail.
Software, 555-233-506, which explains system features and interactions in
Solutions,
8IPP9W;LEX=SY8LMRO
Let us know how this book measured up to your expectations. Your opinions are crucial to
helping us meet your needs! Please complete and return the comment card at the front of
this book. Optionally, send us your comments by mail, fax, or e-mail, as follows:
Mail: Avaya Inc.
ASP Manager Documentation Team
Room 1E-124
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA
Fax: ASP Manager Documentation Team
+ 1 732 817-2469
E-mail: document@avaya.com
6 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
Page 7
,S[XS+IX8LMW&SSOERH3XLIVWSRXLI;IF
To view or download the latest version of this book, complete the following steps:
1. Install your internet browser.
Most computers are sold with browsers already installed.
2. Get access to the Internet.
If you do not already have access to the Internet, contact an Internet Service Provider
(ISP) and set up an account.
3. Set up your browser preferences.
Refer to the documentation that came with your browser.
4. Install Adobe Acrobat Reader with Search, version 5.0 or later.
This is available on your CD-ROM or from:
http://www.adobe.com.
5. Access http://www.avaya.com/support
6. Click
7. Click
8. Under the heading “VisAbility Management Suite,” locate the heading, “Avaya™ ATM
9. Locate the title of the book you want and then click it.
Product Documentation.
System and Network Management.
WAN Spare Processor Manager” and then click the link corresponding to the software
release for which you want documentation.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 7
Page 8
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,S[XS3VHIV1SVI'STMIW
To order this book, call or write us and request the following publication:
Order: Document Number: 555-233-223
Issue: Issue 4
Date: November 2002
Call: Avaya Publications Center USA
Voice: 1 800 457 1235
Fax: 1 800 457 1764
For callers that cannot access US 1-800 numbers, dial:
Voice:
Fax: + 1 207 626 7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835
USA
+ 1 207 866 6701
8 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Avaya™ ATM WAN Spare Processor Manager (ASP Manager) is a client-server application
that allows you to upload translations from Avaya MultiVantage™ software on a “main”
server and download them to multiple WAN spare processors (WSPs) simultaneously,
according to a schedule you specify. This chapter explains roughly how the application
works, explains security considerations, and summarizes the installation process.
;LEXW2I[MR6IPIEWI#
The ASP Manager client now runs on Windows XP Professional in addition to all previously
supported platforms. Also, ASP Manager now allows you to specify a name of your own
choosing when you set up email notification, and it allows you to manually test your email
notification configuration. Finally, upload and download speeds have improved.
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ASP Manager copies translations from MultiVantage software on the “main” server to its
WSPs as follows.
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When ASP Manager copies translations from a main server to its WSPs, it first makes a
connection with the main server over an Ethernet LAN or WAN, via the C-LAN board on the
main server. It logs in to the main server using an “administration” login ID and password
that has already been set up on the main server and specified in ASP Manager. It issues the
save translations command, and if the command is successful, ASP Manager logs off and
disconnects. It then reconnects using the “upload/download” login, and issues the upload
translations command. (If the save translations command fails, ASP Manager will proceed
with the second command only if you have specified that ASP Manager should do so.) The
translations from the main server are uploaded to ASP Manager, and then ASP Manager
disconnects. ASP Manager logs the success or failure of the upload in its log, which you can
view from the ASP Manager user interface. If the translations were uploaded successfully,
ASP Manager keeps a copy before downloading the translations to the WSPs.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 9
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ASP Manager does not download an exact copy of the translations to the WSPs. If it did, it
would overwrite critical connectivity information that allows the WSP to communicate with
other systems. Instead, after uploading translations from the main server, ASP Manager
makes some minor adjustments to the translations; for example, changing IP address, port,
and node name information, as appropriate, to work on the given WSP.
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Once ASP Manager has uploaded translations from the main server, it issues the status atm
wsp command on the main server. If the WAN Processor Role field contains a value of
“pending”, no WSP data is available and ASP Manager logs an error. If the WAN Processor
Role field contains any other value, ASP Manager can then display the name, number, and
link status of each WSP in the network.
ASP Manager then connects and logs in to each WSP, using login IDs and passwords that
have previously been set up on the WSPs and specified in ASP Manager. ASP Manager issues
the status atm wsp command on each WSP. If the WAN Processor Role field contains a
value of “spare” and the State field contains a value of “standby,” then ASP Manager issues
the save translations removable-media command, and then the download
translations command. If the WAN Processor Role and the State fields contain any other
values, then ASP Manager aborts the save translations and the download and logs an error.
After ASP Manager downloads translations successfully, it does one of two things: for
anything prior to DEFINITY ECS Release 10 systems, it issues a reset system 4 disk
command; for DEFINITY ECS Release 10 and later systems, it issues a reset system 3 disk
preserve-license command. These commands reboot the WSP in a forced-standby mode.
This terminates the connection between the WSP and ASP Manager.
Several minutes later, ASP Manager attempts to reconnect to the rebooted WSP. If it fails, it
tries again in another several minutes. If it fails again, it logs an error in its status log. If it
succeeds, ASP Manager modifies the translations. Precisely how depends on whether or not
the main server has the “critical reliability” feature enabled.
10 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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If the main server has critical reliability enabled, ASP Manager issues the status pnc
command to determine whether A-pnc or B-pnc is active. If B-pnc is active, ASP Manager
issues the command reset pnc interchange override and waits for two minutes. A-pnc
must be active before ASP Manager can issue the command busyout pnc-standby, which
occurs next. If that step is successful, ASP Manager issues the command change system
duplication, and sets both SPE dup and PNC dup to ‘n’. If that is successful, ASP Manager
issues the command busy atm pnc 1, and if that is successful ASP Manager issues the
command remove atm pnc1. Next, ASP Manager issues the command list config all to
determine the physical location of the ATM interface circuit packs. This returns two locations.
Then, ASP Manager issues the command change system maintenance, changing the value
of the field called WSP to ‘SPARE,’ entering the ATM interface circuit pack locations
determined with the list config all command, entering the WSP number, and entering the
takeover time. Next, ASP Manager issues the change system duplication command, and
changes the value of the field called PNC dup back to ‘y’. Finally, ASP Manager issues the
commands save trans active and either reset system 4 disk or reset system 3 disk
preserve-license, depending on the release number of the systems.
For systems without critical reliability, ASP Manager issues the busyout atm pnc 1
command; it issues the remove atm pnc 1 command; and then busyout atm pnc 2 and
remove atm pnc 2 (if applicable). Then, it issues a list configuration all command to
retrieve the ATM interface location. This location is required for the next change system
parameters command. This returns one location. Then, ASP Manager makes the following
changes on the change system-parameters maintenance form of the WSP: it enters
“spare” in the WAN Processor Role field; it enters the previously determined location of the
ATM-EI board in the A-PNC Board Location field; it enters the WSP number (gathered from
the main server) in the WSP Number field; and it enters the number of minutes (gathered
from the ASP Manager user) after which the WSP will take over in the event of a main server
failure in the WSP Takeover Time field. Finally, ASP Manager issues the commands save
trans active and either reset system 4 disk or reset system 3 disk preserve-license,
depending on the release number of the systems.
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ASP Manager lets you specify when you want to copy translations. You can copy them
immediately or schedule the copy to occur once, daily, or weekly.
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ASP Manager lets you set the number of minutes after which a WSP will take over in the
event of a main server failure. All other WSP administration commands are accessible only
from a System Administration Terminal (SAT) or system administration application, such as
Avaya MultiVantage™ Configuration Manager or Avaya Site Administration.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 11
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ASP Manager has no login and password protection. Unauthorized use of ASP Manager is
prevented only through the login and password required by Windows, and the logins and
passwords required by the MultiVantage software on the main servers and WSPs. Once ASP
Manager has been installed and configured, it stores the login IDs and passwords of the main
server and its WSPs on the ASP Manager server, which means from that point forward, only
your Windows security prevents unauthorized users from gaining access to these devices.
However, all that an unauthorized user could do with ASP Manager is copy translations from
the main server to its WSPs. Using ASP Manager, users cannot manually modify translations
between uploading them from the server and downloading them to the WSP, which means
that using ASP Manager, users have no way to introduce errors or sabotage the WSP
translations.
If you have a service agreement with Avaya, or if you want Avaya support during ASP
Manager’s warranty period, you must install a copy of pcAnywhere on the ASP Manager
computers that you want Avaya to support. For the required version number of
pcAnywhere, see ‘‘ Understanding System Requirements’’ on page 15. If used incorrectly,
pcAnywhere can be a security risk. It is your responsibility to protect your network from
unauthorized use. Before installing pcAnywhere, see the guidelines in “Understanding
pcAnywhere Security” on page 28.
-RWXEPPEXMSR'LIGOPMWX
The installation will follow a process like the one listed below.
1. Connect ASP Manager computers to the main server(s) and WSPs.
We recommend that PC administrators or telephone technicians perform the
following steps.
a. Connect ASP Manager computers, and the main server and WSPs that it supports,
to a LAN or WAN, following the instructions in "Connecting the Hardware" (page
17).
2. Prepare the main server(s) and WSPs for ASP Manager.
We recommend that an Avaya technician perform the following tasks.
a. Install main PPN, ATM-PNC, and WSPs, if you have not already.
For instructions on installing main PPNs and WSPs, visit
http://made-easy.avaya.com and click the MCC link to view Installation for MCC
Made Easy. For instructions on installing ATM-PNC, refer to ATM Installation,
Upgrades, and Administration Using MultiVantage Solutions. A copy of this book is
available from the VisAbility home page, or on your ASP Manager software CD.
12 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
Page 13
b. Install, administer, and test C-LAN boards on all main servers and WSPs that ASP
Manager will support, if you have not already.
c. Set up asynchronous links, if you have not already.
d. If you will be using Access Security Gateway (ASG) on a main server or WSP that
ASP Manager supports, and if it is not already enabled, then contact Avaya to have
this feature enabled (page 20).
e. Have Avaya enable the “
System Management Data Transfer Only?” customer
option for each main server and WSP that ASP Manager supports, if it is not
already enabled (page 20).
f. Create an “Upload/Download” login and “Administration” login for each main
server and WSP that ASP Manager supports, if these do not already exist (page
21).
3. Prepare computers for ASP Manager.
a. Upgrade existing computers (if necessary) to meet the hardware and software
requirements specified on page 15.
b. Ensure TCP/IP connectivity between the ASP Manager server and all ASP Manager
clients.
c. Ensure TCP/IP connectivity between the ASP Manager server, the “main” server,
and all of its WSPs.
Make sure they can ping each other. Troubleshoot problems with the LAN/WAN
administrator.
d. Set the PC’s time (page 33).
4. Give Avaya access to your system.
This step applies if you have a maintenance support agreement with Avaya, or if you
want Avaya to be able to support you during ASP Manager’s warranty period. We
recommend that PC administrators perform the following tasks.
a. Install modems and pcAnywhere on all computers that you want Avaya to be able
to access to support ASP Manager.
b. Provide Avaya’s Technical Service Center (TSC) the phone number or IP address to
access ASP Manager computers.
5. Install ASP Manager.
We recommend that PC administrators perform the following tasks.
a. Install ASP Manager client and server software (page 29).
b. Reboot.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 13
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6. Configure ASP Manager.
We recommend that PC administrators perform the following tasks.
a. Specify the “main” server connection information (page 34).
b. Specify the WSP connection information (page 35).
c. Set up e-mail notification (page 36).
7. Test the Installation.
We recommend that PC administrators perform the following tasks.
a. Test connections to devices (page 37).
b. Have ASP Manager copy translations from the “main” server to the associated
WSPs and examine the Status Log for errors.
8. Troubleshoot, if appropriate.
We recommend that PC administrators and network administrators collaborate to
perform the following tasks.
a. Troubleshoot hardware connections.
b. Troubleshoot software connections (page 38).
c. Troubleshoot uploading/downloading.
+IXXMRK,IPT[MXLXLI-RWXEPPEXMSR
If you are located within the United States and require assistance installing ASP Manager,
contact your local Avaya representative for options and details. Please allow a 4-week lead
time to ensure that your requested due date can be met.
If you are located outside the United States and require assistance installing ASP Manager,
contact your Avaya local representative or dealer. Please allow a 4-week lead time to ensure
that your requested due date can be met.
14 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Any computer you use to run the ASP Manager client or server software should meet the
following requirements:
Parameter Client Server
Operating System Windows 98, 2000,
Windows NT (SP 4 or
later), or XP
Professional
Processor Intel Pentium II 250
MHz
Other Software antivirus software antivirus software,
RAM 64 MB 128 MB
Available Disk
Space
CD-ROM Drive Yes Yes
Network Type Ethernet Ethernet
* Note: *If client and server software are on the same computer, add these space
requirements together.
In addition, ASP Manager computers must be on the same LAN or WAN as the main
server(s) and WSPs that ASP Manager will support. If you want to use ASP Manager’s E-mail
notification feature, then the ASP Manager server must have access to the SMTP mail server
that would be sending the notification E-mail.
10 MB* 100 MB, plus
Windows 2000
Intel Pentium III 450 MHz
Java Runtime Environment
15 MB for each main switch or WSP*
IP addresses on the ASP Manager client and server computers can be static or DHCP. If you
are using DHCP, you must refer to the ASP Manager server by host name.
ASP Manager can run on the same computer with Avaya Site Administration and
pcAnywhere 9.0.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 15
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)REFPMRK%ZE]E6IQSXI7IVZMGIW
If you have a maintenance agreement with Avaya for support of ASP Manager, you are
required to install a modem and a copy of Symantec’s pcAnywhere on the computers that
you want Avaya to be able to access. pcAnywhere enables Avaya personnel to remotely
troubleshoot and correct problems on your system.
Before installing pcAnywhere, please read the pcAnywhere security guidelines on page 28,
and visit the following web site for the latest pcAnywhere security information:
http://www.symantec.com/pcanywhere/index.html
1EMR7IVZIVERH;746IUYMVIQIRXW
ASP Manager supports Release 9.1 or greater of DEFINITY ECS systems, and systems running
MultiVantage software. In addition, your “main” server and WSPs must meet the following
requirements:
1. A C-LAN board must be installed, asynchronous links must be configured, and the
board and configuration must be tested and fully functioning, both on the main
server(s) and each of the WSPs that ASP Manager will support.
2. The main server(s) and the WSPs that you want to work with ASP Manager must all
be on the same LAN or WAN, and that must be the same LAN or WAN that supports
all of the ASP Manager computers.
16 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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To function properly, Avaya™ ATM WAN Spare Processor Manager must be connected to
your Avaya MultiVantage™ software servers and ATM WSPs via a C-LAN board. Figure 1
illustrates one way to connect your ASP Manager computers to your main servers and WSPs.
'SRRIGXMRKZME'0%2&SEVH
MultiVantage Server
259A
adapter
C-LAN
Category 5
RJ-45 RJ-45
LAN
Figure 1. Connecting main servers and WSPs via Network
1. Connect the equipment as shown in Figure 1.
ASP Mgr computer
cydrdta LJK 103100
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 17
Page 18
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%741EREKIV
Before you can use Avaya™ ATM WAN Spare Processor Manager (ASP Manager) to copy
translations to WSPs, the following activities must happen. A number of these activities
require you to call Avaya. To avoid calling repeatedly, read all of the sections first, and then
determine what activities you need Avaya to perform.
* Note: We refer to the book, ATM Installation, Upgrades, and Administration Using
MultiVantage Solutions, 555-233-124, Issue 4, several times in this procedure. This
book is available from the VisAbility home page, from your ASP Manager
software CD, or from the Service Centre web site (see “How to Get This Book
(and Others) on the Web” on page 7).
3ZIVZMI[
1. Install the main server and MultiVantage software, if you have not already.
For instructions on installing main PPNs, visit http://made-easy.avaya.com and click
the MCC link to view Installation for MCC Made Easy.
2. Install the ATM-PNC, if you have not already.
Refer to “Installing a DEFINITY Server ATM-PNC” on page 3-1 in ATM Installation,
Upgrades, and Administration Using MultiVantage Solutions, 555-233-124, Issue 4.
3. Install the WSPs, if you have not already.
Refer to “Installing a WAN Spare Processor” on page 3-36 in ATM Installation, Upgrades,
and Administration Using MultiVantage Solutions, 555-233-124, Issue 4. In addition:
a. On the WSP, if there are only two carriers installed, make sure that the second
carrier is a ‘C’ carrier. Chances are the PPN has duplicated SPEs, which makes the
01B carrier a processor carrier. WSPs have single processors. Once the WSPs have
a copy of the PPN’s translations loaded and running, SPE dup will be turned off.
Therefore, in order to make use of the second carrier, it should have the ‘C’ p-plug
connected to it on the backplane.
b. If the WSP has 3 carriers, you can either make the second carrier a ‘C’ carrier (as in
Step 3a, above) or you can leave the second carrier as a ‘B’ carrier, and simply not
put any circuit packs in it. Instead, place your C-LAN circuit pack in the ‘C’ carrier.
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4. Verify that the WSP configuration matches the main PPN configuration.
Refer to Figure 3-11 in ATM Installation, Upgrades, and Administration Using
MultiVantage Solutions., 555-233-124, Issue 4.
5. Administer the WSPs on the main server.
Refer to “Administration” on page 3-42 in ATM Installation, Upgrades, and
Administration Using MultiVantage Solutions., 555-233-124, Issue 4.
6. Install the C-LAN circuit pack.
Refer to “Installing and Administering a C-LAN Circuit Pack” on page 3-49 in ATM
Installation, Upgrades, and Administration Using MultiVantage™ Solutions, 555-233-124,
Issue 4. In addition:
a. Make sure that the C-LAN circuit pack that ASP Manager uses to connect to the
PPN is in cabinet 01, preferably in the 01C or 01D carrier.
b. Do not put the C-LAN circuit pack in the B carrier on any of the WSPs.
c. Make sure the node names of the C-LAN circuit packs are the same for all of the
C-LAN circuit packs on both the PPN and all WSPs. Use the change node-names
ip command.
d. Do not attempt to enter the node names of the WSPs’ C-LAN circuit packs in the
Node Names screen of the PPN. (It is not possible, even if you perform Step c,
above.)
7. Test C-LAN connectivity to the LAN.
Refer to “Testing the external connection to the LAN” on page 3-54 in ATM
Installation, Upgrades, and Administration Using MultiVantage Solutions, 555-233-124,
Issue 4. In addition:
a. Make sure you have C-LAN SAT access to the PPN and each WSP.
b. The PC that will be running the ASP Manager server should also be able to access
each of these C-LAN circuit packs.
c. If necessary, for troubleshooting purposes, you can install a copy of Avaya Site
Administration on the PC that will be running the ASP Manager server.
8. If you want to use Access Security Gateway (ASG), have Avaya enable it on your
servers and/or WSPs. (page 20)
9. Have Avaya turn on the
System Management Data Transfer Only? customer option
on each server and WSP that you plan to use with ASP Manager. (page 21)
10. On each main server and WSP, create a login that ASP Manager can use to upload or
download translations, or use existing logins that have these permissions. If you create
new logins for this purpose, have Avaya enable them. (page 21)
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11. On each main server and WSP, create a login that ASP Manager can use for all other
administration, or use existing logins that have this permission. If you create new
logins for this purpose, have Avaya enable them. (page 23)
After you complete the above preparations, you can install and configure ASP Manager, as
described in the next chapter. (page 33)
)REFPMRK%7+SR=SYV1EMR7IVZIVW
ASG is an optional security feature that prevents unauthorized persons from accessing the
MultiVantage software on your servers and WSPs. To determine if the ASG feature is enabled
on your server or WSP, complete the following steps:
1. Log in to the MultiVantage software on your server or WSP.
2. Type display system-parameters customer-options and press
Access Security Gateway field has a value of y, then your server has the ASG
If the
feature.
If your system does not have the ASG feature enabled, and you want it, you can order it by
completing the following steps:
1. Call Avaya (see numbers below).
2. Give Avaya your Installation Location (IL) number.
3. Request that Avaya turn on the ASG customer option.
If you are calling from the United States... Dial...
CT, DC, DE, FL, GA, MA, ME, NC, NH, NJ, NY,
PA, RI, SC, VA, VT, WV
AL, AR, IA, IL, IN, KS, KY, LA, MI, MN, MO,
MS, ND, NE, OH, SD, TN, WI
OK, TX 1-800-527-6889
AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT,
WA, WY
1-800-632-0900
1-800-572-0036
1-800-829-8888
Enter.
If you are calling from outside the United States, contact your Avaya representative or
dealer.
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%741EREKIV
The MultiVantage software on your server or WSP will not work with ASP Manager until
Avaya turns on the DNA customer option on that system.
To determine whether your system has the
customer option turned on, complete the following steps:
1. Log in to the MultiVantage software on the ”main” server or WSP.
2. Type display system-parameters customer-options and press
If the
System Management Data Transfer Only? field has a value of y, then the
option is enabled, and your server will work with ASP Manager.
If this option is not enabled, you can enable it as follows:
1. Call Avaya (see numbers above).
2. Give Avaya your Installation Location (IL) number.
3. Request that Avaya turn on the
customer option.
System Management Data Transfer Only?
Enter.
System Management Data Transfer Only?
'VIEXMRKXLI9TPSEH(S[RPSEH0SKMR
On each “main” server and WSP that you will be using with ASP Manager, there must be a
login that ASP Manager can use to upload translations (from the “main” server to the ASP
Manager server), or download translations (from the ASP Manager server to the WSPs).
MultiVantage software allows only one login with this permission.
(S]SYRIIHXSGVIEXIXLMWPSKMR#
Any login that has permissions to issue the upload, download translations, and logoff
commands will work. If an appropriate login already exists on the main server and WSPs,
then go to ‘‘Creating the Administrative Login’’ on page 23.
-J]SYRIIHXSGVIEXIXLMWPSKMR
The following procedure creates a login that, for security purposes, can only issue the
upload, download translations, and logoff commands. To create the login, complete the
following steps:
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* Note: To perform this task, you must have permissions in the MultiVantage software to
add and change logins.
1. Log in to the MultiVantage software.
2. At the command line, enter add login <name>
Where <name> is the word you want to use as the login.
3. Enter your password.
4. Verify that the
5. Verify that the
6. In the
Login’s password: field, enter the password that you want to associate with
Login Type: field is set to customer.
Service Level: field is set to non-super-user.
the login.
7. In the
8. If you want this login to use ASG, then in the
Reenter Login’s password: field, enter the password again.
Access Security Gateway? field, enter
a y and complete the fields on page 2 of the form (described in the following table).
If you do not see this field, your server does not have the ASG feature enabled. To
enable it, see ‘‘ Enabling ASG on Your Main Servers’’ on page 20.
Field Description
Blocked Enter y to temporarily disable the login ID from accessing
this system through ASG.
System
Generated
Secret Key?
To use ASG, either you or the MultiVantage software on
this system must generate a Secret Key, which you must
enter on this server and in ASP Manager when you are
configuring it. Enter a y to have the MultiVantage software
on this server generate the Secret Key.
Secret Key If you want to create your own Secret Key, enter it in
this field. Be sure to note the Secret Key; you will
need it to configure ASP Manager and/or any
response generation devices.
The Secret Key must conform to the following
requirements:
It must be 20 digits long.
Each digit must be between 0 (zero) and 7, inclusive.
The last number must be 0 (zero).
The next-to-last number must be 0 (zero), 2, 4, or 6.
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Field Description
Expiration Date To disable this login after a certain date, enter the date in
this field. If you enter a value in the Number of Sessions
field, then the login will be disabled based on whichever
criteria is satisfied first.
Number of
Sessions
Restrict Days of
Week
Restrict From
Time and
Restrict To Time
9. Press Enter to submit the form.
10. Call Avaya. (page 20)
11. Give Avaya your Installation Location (IL) number.
12. Give Avaya the login name you just added, and request that they enable the
Management Data Transfer Only?
form for your MultiVantage software.
* Note: Only Avaya can set the System Management Data Transfer Only? field to
y. ASP Manager will not work with your server until this is enabled.
Enter the number of times this login ID can be used to
access this system (between 1 and 999). If you enter a
value in the Expiration Date field, then the login will be
disabled based on whichever criteria is satisfied first.
Enter y to restrict this login from accessing this system on
the specified day of the week.
Enter the time interval during which this login ID is
blocked from accessing this system.
System
field on the first page of the Change Permissions
'VIEXMRKXLI%HQMRMWXVEXMZI0SKMR
ASP Manager needs a login that it can use to issue all of the commands described in
"Downloading Translations to the WSPs" and ‘‘ Limited Administration of WSPs’’ on page 11.
The ASP Manager administrative login is what ASP Manager uses to make changes to the
translations in your MultiVantage software. ASP Manager cannot make changes to the
translations if you do not create this login.
(S]SYRIIHXSGVIEXIXLMWPSKMR#
Any login will work that has permissions to issue the commands status atm wsp, reset
system 4 disk (for DEFINITY ECS Release 9 systems), reset system 3 disk
preserve-license (for DEFINITY ECS Release 10 and higher systems), list config all ,
busyout atm pnc 1, remove atm pnc 1, save translations, and logoff. If an appropriate
login already exists on the main server and WSPs, then skip the remainder of this section.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 23
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-J]SYRIIHXSGVIEXIXLMWPSKMR
To create the administrative login, you must have permissions in the MultiVantage software
to add and change logins.
1. Access the MultiVantage System Administration screens.
2. At the command line, enter add login <name>
Where <name> is the word you want to use as the login. If your location uses DNA, do
not reuse DNA logins for this purpose.
3. Enter your password.
4. Verify that the
5. Verify that the
6. In the
Login’s password: field, enter the password that you want to associate with
Login Type: field is set to customer.
Service Level: field is set to super-user.
the administrative login.
7. In the
8. If you want this login to use ASG, then in the
Reenter Login’s password: field, enter the password again.
Access Security Gateway? field, enter
a y and complete the fields on page 2 of the form.
If you do not see this field, your server does not have the ASG feature enabled. To
enable it, see ‘‘ Enabling ASG on Your Main Servers’’ on page 20.
Field Description
Blocked Enter y to temporarily disable the login ID from accessing
the server through ASG.
System
Generated
Secret Key?
To use ASG, either you or the MultiVantage software on
this server must generate a Secret Key, which you must
enter on the server and in ASP Manager when you are
configuring it. Enter a y to have the MultiVantage software
on this server generate the Secret Key.
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Field Description
Secret Key If you want to create your own Secret Key, enter it in
this field. Be sure to note the Secret Key; you will
need it to configure ASP Manager and/or any
response generation devices.
The Secret Key must conform to the following
requirements:
It must be 20 digits long.
Each digit must be between 0 (zero) and 7, inclusive.
The last number must be 0 (zero).
The next-to-last number must be 0 (zero), 2, 4, or 6.
Expiration
Date
To disable this login after a certain date, enter the date in
this field. If you enter a value in the Number of Sessions
field, then the login will be disabled based on whichever
criteria is satisfied first.
Number of
Sessions
Enter the number of times this login ID can be used to
access the MultiVantage software on this server or WSP
(between 1 and 999). If you enter a value in the Expiration
Date field, then the login will be disabled based on
whichever criteria is satisfied first.
Restrict
Days of
Week
Restrict
From Time
and
Enter y to restrict this login from accessing the
MultiVantage software on this server or WSP on the
specified day of the week.
Enter the time interval during which this login ID is blocked
from accessing the MultiVantage software on this server or
WSP.
Restrict To
Time
9. Press Enter to submit the form.
10. At the command line, enter change permissions <name>.
Where <name> is the word you used as the login in Step 2. The system displays the
Command Permission Categories form.
11. Set the fields to y to enable ASP Manager to perform the listed activity.
Use the table below to decide which of the fields to set to y.
The fields listed in the following table are for a basic configuration. Your MultiVantage
software may display more than the following fields. For help setting those fields, refer
to the Administrator’s Guide for Avaya MultiVantage
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 25
Software, 555-233-502.
Page 26
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If this field is
set to Y...
Display Admin
and Maint
Data?
System
Measurements?
System Mgmt
Data Transfer
Only?
Administer
Stations?
Administer
Trunks?
Then...
Setting this field to y allows ASP Manager to issue status
atm wsp and display circuit pack commands. The login
you use for ASP Manager administration must have
this field set to y for ASP Manager to work.
Since this field applies only to vs/si systems, and C-LAN
boards are not available for vs/si systems, this field is
irrelevant for ASP Manager purposes.
Only Avaya can set this field. You should have them
set it to y only for your ASP Manager
Upload/Download login.
ASP Manager can issue add, change, duplicate, or remove
commands for stations, data modules, and associated
features, such as abbreviated dialing, vectors, and routing
tables. You do not need to set this field to y for ASP
Manager to work.
ASP Manager can issue commands to administer AAR/ARS,
trunk groups, remote access, and route patterns. You do not
need to set this field to y for ASP Manager to work.
Administer
Features?
Administer
Permissions?
Restricted
Objects?
Maintain
System
Setting this field to y allows ASP Manager to issue remove
atm pnc and save translations commands. The login
you use for ASP Manager administration must have
this field set to y for ASP Manager to work.
ASP Manager can issue commands to administer logins and
command permissions. You do not need to set this field to y
for ASP Manager to work.
You can specify any objects that you want ASP Manager not
to be able to access, like stations, trunks, or hunt groups.
You do not need to set this field to y for ASP Manager to
work.
Setting this field to y allows ASP Manager to issue reset
system 3 preserve-license and busyout atm pnc
commands. The login you use for ASP Manager
administration must have this field set to y for ASP
Manager to work.
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12. Press Enter.
13. Call Avaya. (page 20)
14. Give Avaya your Installation Location (IL) number.
15. Give Avaya the login name you just added, and request that they enable the
Maintain System field on the Change Permissions form for the MultiVantage
software on this system.
* Note: Only Avaya can set the Maintain System field to y. ASP Manager will not work
with your server until this is enabled.
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Before you install Avaya™ ATM WAN Spare Processor Manager (ASP Manager), be sure that
the computers you plan to install it on meet the hardware requirements listed in
‘‘ Understanding System Requirements’’ on page 15.
ASP Manager requires a functioning LAN or loop-back host to operate. The instructions in
this section assume that your LAN is fully operational and that all ASP Manager computers
can ping each other. In addition, to install ASP Manager, you must have a Windows login
with Administrator privileges.
If your company has a support agreement with Avaya, then you need to install a modem and
a copy of Symantec’s pcAnywhere on all computers that will host ASP Manager software.
pcAnywhere enables Avaya service personnel to remotely troubleshoot and correct problems
on your system. For the required version number of pcAnywhere, see ‘‘ Understanding
System Requirements’’ on page 15. Once pcAnywhere is installed, contact Avaya’s Technical
Service Center (TSC) (from the US: 1 800 242 2121; from outside the US, contact your Avaya
representative or dealer.) Then give them the phone numbers or IP addresses they should use
to access your ASP Manager computers.
Finally, if you want to use ASP Manager’s E-mail notification feature, then the ASP Manager
server computer must have access to the SMTP mail server that would be sending the E-mail.
9RHIVWXERHMRKTG%R][LIVI7IGYVMX]
Before you install a copy of Symantec’s pcAnywhere on any of your computers, read this
section.
You are responsible for the security of your data network and for preventing unauthorized
individuals from accessing it. Therefore, exercise caution when using pcAnywhere. Having it
installed does not pose a security risk; it must be up and running, and be configured to
receive calls, before a remote user can enter the system. In addition, pcAnywhere offers a
number of security features.
28 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Follow these guidelines to protect PCs with pcAnywhere installed:
1. Unplug the modem from the phone jack when pcAnywhere is not in use.
2. Only run pcAnywhere when necessary.
3. Do NOT publish the phone number for the modem that people use to access the
computer.
4. Change your password after Avaya personnel leave your site and after Avaya
personnel terminate a remote service session.
5. Configure the following pcAnywhere security options:
— Require login names for callers.
— Make passwords case sensitive.
— Log all failed connection attempts.
— Set a maximum number of login attempts per call.
— Allow time to enter the complete login.
— Disconnect if inactive.
6. Configure pcAnywhere to log remote-call and online sessions.
For more information on pcAnywhere, including acquisition and security, visit the following
web site: http://www.symantec.com/pcanywhere/index.html
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To install ASP Manager, you must use a Windows login that has Administrator privileges.
Then, complete the following steps:
1. Shut down all applications running on the computer.
2. Insert the Avaya VisAbility Management Suite: Network Management Windows
Server CD into the CD drive.
Wait a moment for the CD browser window to appear automatically.
3. Click Install Network Management Products.
The installation program extracts the necessary files.
4. At the Welcome window, click Next.
5. Specify the folder where you want to install the management suite and click Next.
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6. Click the plus sign icon next to ATM WAN Survivable Processor Manager.
The installation program displays the ASP Manager client and server options.
7. Put a check mark by the ASP Manager components you want to install and click Next.
— Client: This can be installed on one or more computers. It is installed on the server
computer automatically when you install the server software.
— Server: This must be installed on a single computer only.
If you plan to install both client and server, click server. This installs both.
8. Verify the information in the “Check Setup Information” screen and click Next.
Click Back to correct any information, and click Next when you are ready to install
the selected applications. The installation program copies the necessary files to your
hard drive.
9. Read the license agreement and if you accept the terms and conditions, click Yes.
10. Specify the computer on which to install the ASP Manager server software.
You can type the computer name or the fully-qualified domain name (FQDN). The
FQDN is the host name followed by the IP domain name. For example:
dnapc1.department.company.com.
If you do not know the IP address, you can find it as follows: choose
Start>Settings>Control Panel, double-click Network, click the Protocols tab,
select TCP/IP, click the Properties button, and then click the IP address tab.
* Note: Note the information you enter here; you will need it when you install the client.
11. Specify the number of the port through which the ASP Manager server software will
communicate with the ASP Manager clients and other devices, and click Next.
ASP Manager installs the appropriate software.
12. If you selected Client in Step 7, enter the computer name or FQDN, and the port
number, of the ASP Manager server computer.
You recorded this information when you installed the ASP Manager server software.
13. Restart the computer by selecting “Yes, I want to restart my computer now.”
When the computer restarts, the ASP Manager server software will start
automatically. When the client is first started, it displays the first screen that must be
completed to configure ASP Manager. See “Specifying the Main Server” on page 34.
14. Click OK.
You can now install the ASP Manager client on other computers in your network,
using the same process.
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Before you uninstall ASP Manager, you must shut down ASP Manager. To do so, you must
have access to the ASP Manager server PC. To shut down ASP Manager, complete the
following steps:
1. Exit the client if it is open by choosing File>Exit.
2. Open an MS-DOS window.
Most likely, you can access this from the Windows Start menu, by choosing
Start>Programs, MS-DOS Command Prompt.
3. At the prompt, type net stop “WSP Background Processes”
4. Wait a minute for the ASP Manager server to shut down.
The MS-DOS window will display a message that the services are stopping.
ASP Manager will not notify users when it has shut down, but users will receive an error to
this effect if they attempt to perform an action that requires the ASP Manager server. The
ASP Manager server software will automatically start again after you reboot the ASP
Manager server.
7XEVXMRK%741EREKIV
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Once ASP Manager server software has been installed, the ASP Manager server software
starts automatically each time you restart the computer it is installed on, and it runs
continuously unless you stop it manually. If you have stopped it manually and you want to
restart it without restarting your computer, complete the following steps:
1. Open an MS-DOS window.
Most likely, you can access this from the Windows Start menu, by choosing
Start>Programs, MS-DOS Command Prompt.
2. At the prompt, type net start “WSP Background Processes”
3. Wait a minute for the ASP Manager server to start.
The MS-DOS window will display a message that the services were started
successfully.
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To start the client, choose Start>Programs>Avaya>ATM WAN Survivable Processor
Manager. If you installed ASP Manager under a different Program Group name, select that
instead.
9RMRWXEPPMRK%741EREKIV
To remove ASP Manager from a computer, you must have Windows Administrator
privileges.
1. If the ASP Manager client is running on this computer, close it.
2. From the Windows Start menu, select Settings>Control Panel.
3. Double-click Add/Remove Programs.
4. On the Install/Uninstall tab, highlight ASP Manager and click the Add/Remove
button.
5. Confirm that you want to remove the selected application.
If the selected application uses software components that are also used by another
application, the system displays the Remove Shared File? dialog box. If you know that
the shared file is not being used by any other application, you can delete it by clicking
Yes or Yes to All.
6. Click OK.
32 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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To configure Avaya™ ATM WAN Spare Processor Manager, you will perform the following
main steps. The rest of this chapter explain these steps in detail.
1. Set the PC’s time.
2. Start ASP Manager. (page 32)
3. Specify the “main” server in the WSP network.
4. Provide connection and login information about each WSP.
5. (Optional) Specify E-mail notification information.
7IXXMRKXLI4'W8MQI
After ASP Manager is installed, when people use it to schedule downloads to occur from a
“main” server to its WSPs, ASP Manager will execute the download according to the date and
time that the user specifies. However, this date and time is the date and time at the PC where
the ASP Manager server software is installed. For this reason, it is highly advantageous for
the ASP Manager server PC to have the correct date and time set in the operating system.
To do so, complete the following steps:
1. Choose Start>Settings>Control Panel on your Windows PC.
2. In the Control Panel, double-click Date/Time.
3. Specify the date, time, and time zone using the dialog box.
4. Specify whether to automatically adjust for daylight savings time.
5. Click OK.
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7TIGMJ]MRKXLI1EMR7IVZIV
The first time you start ASP Manager, it will ask you to specify the “main” server. To do so,
complete the following steps:
1. Enter the server name.
2. Enter the server’s IP Address.
To determine the server’s IP address, you can ask your LAN/WAN administrator, or
you can gather this information from the server itself, as follows:
a. Log in to the MultiVantage software on that server using your favorite system
administration tool.
b. Type display ip-interface and press Enter.
c. Look for the C-LAN board and note the value in the
d. Then type list node-name and press Enter.
e. Look for the Node Name you noted from the previous screen.
Next to it will be the IP Address for that C-LAN board.
3. Enter the number of the IP Network port on this server’s C-LAN board that ASP
Manager should use to communicate with this server.
This is a IP Network port number (for example, 5000), not a ”switch” port address. To
determine the IP Network port, you can ask your LAN/WAN administrator, or you can
gather this information from the MultiVantage software itself, as follows:
a. Log in to the MultiVantage software on this server using your favorite system
administration tool.
b. Type display ip-interfaces and press Enter.
c. Look for the C-LAN board and note the value in the
d. Then type display ip-services and press Enter.
e. In the
screen.
Local Node field, look for the Node Name you noted from the previous
Node Name field.
Node Name field.
Next to it, in the
board.
34 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
Local Port field, will be the IP Network port for that C-LAN
Page 35
4. Check or clear the “Continue if save translation fails?” check box.
Before copying translations, ASP Manager issues the save translations command on
the main server. If you check this box, ASP Manager will copy the translations even if
the save translations command fails on the “main” server. If you leave this box
empty, ASP Manager will abort the copy if the save translations command fails.
5. In the Upload/Download area, and in the Administration area, specify the login IDs
and passwords of the Upload/Download and Administration logins that you created
(on page 21 and page 23) for the main server.
6. Check or clear the Use ASG check box.
ASG is an optional security feature in your MultiVantage software. To determine if
ASG is enabled on the main server, see page 20. If you set up the logins on your main
server to use ASG, check this box. Otherwise, leave it empty.
7. Click Test Connectivity.
Clicking this button tests the connection between the ASP Manager server and the
main server, for both the Upload/Download login and the Administration login. If you
encounter any error messages, see ‘‘ Troubleshooting’’ on page 38. If there are no
errors with connectivity, ASP Manager will display the name, number, and link status
of each WSP in the network, in the “Administration” tab of the main ASP Manager
window. ASP Manager got this information from the main server (assuming that
someone has already entered this information in the main server as part of Step 5 on
page 19).
8. Click OK.
This saves the information that you entered in this dialog box.
7TIGMJ]MRK;74-RJSVQEXMSR
To finish configuring ASP Manager, you must supply login and password information about
each WSP, as follows:
1. Double-click a WSP from the list on the “Administration” tab.
ASP Manager displays the WSP Properties dialog box. The name of the WSP is
displayed.
2. Enter the IP address, port, login IDs, passwords, and ASG information for this WSP, in
the same way you did for the main server.
3. Specify the WSP Take Over Time.
This is the amount of time you want this WSP to wait in the event of a failure on the
“main” server, before the WSP comes up as the main processor.
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 35
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4. Click Test Connectivity.
This tests the connection between the ASP Manager server and the selected WSP, for
both the Upload/Download login and the Administration login. If you encounter any
error messages, see ‘‘ Troubleshooting’’ on page 38.
5. Click OK.
7IXXMRK9T)QEMP2SXMJMGEXMSR
Release 1.1 introduced an E-mail notification feature. To set up this feature, complete the
following steps:
1. Choose Tools>Email Notification Configuration.
2. Specify the IP address of the (SMTP) E-mail server that ASP Manager can send
messages to.
3. Specify whether or not this E-mail server requires authentication, and if it does, enter
the login name and password that ASP Manager should use to send messages.
4. Specify under which conditions ASP Manager should send messages.
5. Specify the E-mail address where ASP Manager should send messages.
To do so, click Add, enter the E-mail address, and click OK. Repeat to add more.
6. Specify the name that you want to appear in the “From” line when ASP Manager
sends E-mail.
7. To test the notification feature, click Test.
ASP Manager sends a test message. If the values that you specified in Step 5 are valid,
then the email addresses that you specified will receive the test message.
8. To close the dialog box and save your settings, click OK.
9WMRK%741EREKIV
Refer to ASP Manager’s embedded online help for instructions on how to use the product.
36 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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To test that you have correctly installed and configured all the components of Avaya™ ATM
WAN Spare Processor Manager, complete the following sections.
8IWXMRK'SRRIGXMSRW
To test ASP Manager’s connections to supported devices, complete the following steps:
1. Start ASP Manager (page 31).
2. Select a server on ASP Manager’s main screen.
3. Choose Tools>Validate.
ASP Manager attempts to connect to the main server, and if it is able to log in, it issues
the status atm wsp command. If the WAN Processor Role field contains any value
other than “pending,” then ASP Manager can display the name, number, and link
status of each WSP in the network.
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In the table below, find the symptoms in the left column and follow the instructions in the
right.
Message Possible Causes and Solutions
Attempt to remove
non-existing or
un-writable file
<translations file name>.
<1> After ASP Manager uploads translations from a
main server, it makes a copy for each WSP and
then, before it downloads the copy to each WSP, it
modifies the translations slightly so they will work
on the WSP. This message can occur when ASP
Manager attempts to rename the uploaded
translations, if:
• there was an error in uploading the
translations and, in fact, no upload file really
exists on the ASP Manager server.
• there was an error in the file system that
either a) prevented the upload file from
being written to the ASP Manager server
hard drive, or b) prevented the upload file
from being copied and renamed to the WSP
file name.
• you or someone else changed your
permissions after the ASP Manager server
software was installed and configured.
• whoever set up the directory on the ASP
Manager server where the translations are
uploaded didn’t share the directory with you.
Cannot replace file <new
translation file name>
Error reading schedule
type <type> starting
schedule now
38 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
<2> You should never receive this message. This error
See <1>.
would appear if ASP Manager is running a job
that has a scheduling option that is no longer
supported by ASP Manager. For example, if
today’s release supports "Run Now," "Run Once,"
"Run Daily," and "Run Weekly," and a subsequent
release supports only 3 options, then you might
see this message. In that case, you can simply click
the Schedule tab and either alter the schedule or
leave it as is and click Submit. By resubmitting the
job, you will clear the error.
Page 39
Message Possible Causes and Solutions
Failed opening
connection to <server>
with <connection state>.
Failed to create
connection object for
<system> <exception
description>.
<3> ASP Manager may encounter problems
connecting to a server or WSP for any of the
following reasons:·
• the IP address, Network Port Number,
default Gateway, or Subnet Mask in ASP
Manager no longer matches what has been
administered in the server or WSP, or on the
LAN/WAN.
• the login ID and password (and possibly ASG
Secret Key) in ASP Manager no longer
matches what has been administered in the
main server or WSP.·
• a physical connection has been severed.
• the main server or WSP is down.
• the part of the ASP Manager software that
establishes a connection with a main server
or WSP is experiencing problems.
<4> This message can occur if ASP Manager
experiences difficulty building a connection file it
uses to make a connection with the named
device. Contact Technical Support, tell them what
you were doing when the error occurred, and give
them the exception description.
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Message Possible Causes and Solutions
Failed to retrieve ATM
PNC board location from
<WSP> <exception
description>.
Failed to run atmwsp
command on <system>
<exception description>.
Failed to run busyout
atm pnc command on
<WSP> <exception
description>.
Failed to run remove
atm pnc command on
<WSP> <exception
description>.
Failed to run reset
system 3 command on
<server> <exception
description>.
Failed to run save
translation command on
<server> <exception
description>
Failed to set system
parameters for <WSP>
<exception description>
<5> All of these are errors indicate that ASP Manager
was unable to issue a command on the listed
server or WSP. Information in the exception
description may give a clue. Possible reasons
include:
• Someone upgraded the MultiVantage
software but didn’t upgrade ASP Manager, or
vice versa (post Release 9)
• There are problems with physical
connectivity.
• Someone entered the wrong connection
information in ASP Manager or on the server
or WSP (IP Address, Port, Subnet Mask,
Gateway, login ID, password, or ASG Secret
Key).
• Someone changed the connection
information in ASP Manager but not on the
server or WSP, or vice versa.
• There are problems with the permissions
assigned to the ASP Manager login ID(s) that
you created on the given server or WSP.
You can either troubleshoot the problem yourself
using the information provided in the exception
description, or contact Technical Support and give
the exception description to them.
File <translations file
See <1>.
name> does not exist or
is un-writable.See <1>
No network <network
file path> or modem
<file path + system>
connection file(s) exist.
<6> ASP Manager creates the network connection file
when you install ASP Manager. Users cannot
configure or modify this file. You should never
receive this message. If you do, the recommended
process is to reinstall the ASP Manager server
software. If that doesn’t work, call Technical
Support and give them the exception description.
The connection
definition file <definition
file> does not exist.
<7> ASP Manager creates the connection definition
file when you install ASP Manager. Users cannot
configure or modify this file. You should never
receive this message. If you do, the recommended
process is to reinstall the ASP Manager server
software. If that doesn’t work, call Technical
Support.
40 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Message Possible Causes and Solutions
The WSP returned an
unknown Link Status
<state>.
Schedule for <main
server> submitted.
Scheduled task failed
while: uploading
translations.
Scheduled task failed
while: verifying WSP list
– this message indicates
a fatal condition which
occurred during the
upload translations step.
Scheduled task failed
while: uploading
translations: Save
translations failed for
<main server>. <main
server> set to stop task if
translations save failed.
<8> This message is purely informational. ASP
Manager can upload and download translations
regardless of what the value in the Link Status
field.
<9> This message appears when you click the Submit
button on the Schedule tab of ASP Manager’s
main screen. It simply confirms that ASP Manager
has received the change you specified. It does
NOT mean that the job is starting. Rather, the job
will start when you specified for it to start.
<10> All of these errors indicate that ASP Manager was
unable to copy translations from the main server
to the ASP Manager server. The only difference
between them is when in the upload process the
error was detected. Contact Technical Support.
Scheduled task pending.
Start time is: <date> -
<11> This message appears if you change a schedule, or
when a schedule completes and it is set to run
periodically.
Scheduled task started. <12> This message appears immediately before ASP
Manager begins copying translations from the
main server to the ASP Manager server. This
message will stay in the history log until the
history log fills and begins to overwrite the first
entries.
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Message Possible Causes and Solutions
Translations download
processing for <WSP>
has failed. <exception
description>
Translations upload
processing for <main
server> has failed.
<exception description>
<13> This indicates that ASP Manager was unable to
copy translations from the ASP Manager server to
the given WSP. Information in the exception
description may give a clue. Possible reasons for
the failure include:·
• Problems with physical connectivity
• Incorrect or changed connectivity
information (IP Address, Port, Subnet Mask,
Gateway, login ID, password, or ASG Secret
Key)
• Problems with the permissions assigned to
the ASP Manager login ID(s) on the given
server or WSP.
You can either troubleshoot the problem yourself
using the information provided in the exception
description, or call Technical Support.
See <10>.
Upload of translation
from <main server> has
failed.
Updated schedule not
started due to currently
active schedule.
Updated WSP list from
<server> received.
See <10>.
<14> This error means that ASP Manager is already in
the process of copying translations from a main
server to WSPs. Reschedule the job in question to
start after the current job is complete.
<15> Each time you start the ASP Manager client, each
time you choose Tools>Validate, and each time
ASP Manager starts to upload translations, ASP
Manager automatically contacts the main server
and verifies that ASP Manager’s list of WSPs is still
accurate. When the MultiVantage software
returns the updated list of WSPs, ASP Manager
displays this informational message.
42 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Symbols
>, meaning of in text
Numerics
259A adapter
A
Access Security Gateway field
add login command
admin login
Administer Features field
Administer Permissions field
Administer Stations field
Administer Trunks field
A-PNC Board Location field
ASG
35
enabling
asynchronous links
ATM-EI board
audience for this book
available disk space requirments
Avaya phone numbers
B
bold, meaning of in text
books
on the web
busy atm pnc 1 command
busyout atm pnc 1 command
busyout atm pnc 2 command
busyout pnc-standby command
buying more copies of this book
C
Category 5 cable
CD-ROM requirements
change permissions command
change system duplication command
change system maintenance command
change system-parameters maintenance
C-LAN
16, 17
17
23
on switch admin login 24
on switch upload login 22
10
7
5
20, 22, 24
24
26
26
26
26
10
16
5
15
20
5
11
11, 23, 26
11
11
8
17
15
25
11
11
11
client requirements
commands ASP Manager uses
busy atm pnc command 1
busyout atm pnc 1
busyout atm pnc 2
busyout pnc-standby
change system duplication
change system maintenance
change system-parameters maintenance
11
download translations
list config all
remove atm pnc 1
remove atm pnc 2
reset pnc interchange override
reset system 3 disk preserve-license
reset system 4
save trans active
save translations
save translations removable-media
status atm wsp
status pnc
upload translations
connectivity
information, how ASP Manager modifies
10
testing
contacting Avaya
conventions, typographical
coresidency
D
definitions
main server
DHCP requirements
disk space requirements
Display Admin and Maint data field
display circuit 1 command
display circuit pack command
display ip-interfaces command
display ip-services command
11
35, 37
15
15
11
11
11
11
11
11
10
11
11
11
11
10, 11
10, 11
11
9
10
10
9
20
5
5
15
15
26
23
26
34
34
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 43
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documentation
on the web
download login
download translations command
downloading translations
E
E-mail notification requirements
error messages
F
feedback
forced-standby mode
H
help with installation
I
initialization account
creating
enabling
installation
checklist
getting help
overview
prerequisites
IP addresses
entering
how ASP Manager modifies
L
list config all command
list node-names command
Local Node field
Local Port field
Login Type field
Login’s password field
logins
admin
creating upload/download
enabling upload
initialization
upload
loop-back host
M
main server, defined
Maintain System field
maintenance agreement
memory requirements
7
21
10
38
6
10
14
21
23
12
14
12
28
34
10
11
34
34
34
22, 24
22, 24
23
21
27
21
21
28
5
26, 27
12, 16
15
10, 21
15
MultiVantage software logins
admin
enabling upload
initialization
upload
N
network requirements
Node Name field
node name, how ASP Manager modifies
O
operating system requirements
ordering more copies of this book
P
pcAnywhere
phone numbers
ping
port
how ASP Manager modifies
prerequisites, installation
processor requirements
purchasing more copies of this book
purpose of this book
R
RAM requirements
remote service
remove atm pnc 1 command
remove atm pnc 2 command
requirements
ASP Manager server
for remote troubleshooting
main server and WSP
reset pnc interchange override
reset system 3 disk preserve-license
reset system 3 preserve-license
reset system 4 disk command
Restricted Objects field
RJ-45
S
save trans active command
save translations command
save translations removable-media
scheduling
secret key
security
server requirements
23
27
21
21
15
34
15
8
12, 16, 28
20
13, 28
34
10
28
15
8
5
15
16
11, 23, 26
11
15
28
16
11
10, 11
23, 26
10, 11
26
17
11
9, 23, 26, 35
10
11
22, 24
12, 28
15
10
44 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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service agreement 12, 16
Service Level field
service, remote
SMTP requirements
software requirements
space requirements
SPE duplication
specifying WSP information
starting ASP Manager
State field
status atm wsp command
status pnc command
support, remote
switch requirements
Symantec
See pcAnywhere
System Management Data Transfer Only
System Measurements field
T
testing connectivity
translations
downloading
how ASP Manager modifies
uploading
troubleshooting
with pcAnywhere
typographical conventions
10
field
23, 26
9
22, 24
16
15
15
15
10
35
32
10, 23, 26
11
16
16
26
37
10
10
38
28
5
U
understanding
the download process
the upload process
upload
command
login
translations command
upload login
enabling
W
WAN Processor Role field
Windows administrator privileges
WSP
Active Time field
Number field
requirements
21
21
23
10
16
10
9
9
10
10
28
Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration 45
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