Avaya 555-233-116 User Manual

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Release 1.2

555-233-116

Issue 4

October 2002

Notice

Every effort was made to ensur e that the in forma tion in th is docume nt was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aw a re that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or suppor t, in the U ni ted States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya Web site:

http://www.avaya.com/support/

If you are:

• Within the United States, click Escalatio n Lists, which includes escalation phone numbers within the U SA .

• Outside the United States, click Escalation Lists then click Glo- bal Escalation List, which includes phone numbers for the regional Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equi pm ent by some party.

Your company's “t elecommunications equipme n t ” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is an yone who is not a corporate employee, age n t , subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (in cl uding someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility acces s )

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but appare ntl y in noc uous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a ri sk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should oc cur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securi ng both this system and its net-

worked equip men t rests with you - Avaya’s customer system adminis- trator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources incl udi ng but not limited to:

• Installation documents

• System administration docum en ts

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully pro gra m a nd c onfi gure:

• Your Avaya-provided telecommunications systems and their

• interfaces

• Your Avaya-provided software applications, as well as their

• underlying hardware/software platforms and interface s

• Any other equipment ne tworked to your Avaya products.

Voice Over Inte rn et Protocol ( VoIP)

If the equipment supports Voice over Internet Protocol (VoIP) facilities, you may experience c ert ai n compromises in performance, reliability and security, even when the equipm e n t performs as warranted. These compromises may become more acute if you fail to follow Avaya's recommendations for configuration, operation an d use of the equipment. YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THESE RISKS AND THA T YOU HAVE DETERMINED THEY ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIPMENT. YOU ALSO ACKNOWLEDGE THAT, UNLESS EXPRESSLY PROVIDED IN ANOTHER AGREEMENT, YOU ARE SOLELY RESPONSIBLE FOR (1) ENSURING THAT YOUR NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION AND (2) BACKING UP YOUR DATA AND FILES.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorize d m odifications of this equipment or the substitution or attachment of connecti n g cables and equipment other than those specif ied by Avaya Inc. The co rr ecti on o f i nt erf eren ce c aus ed b y such unauthorized modifi ca t ions, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s author ity to operate this equip ment.

Product Safety Standards

This product complies with and co nf o r ms to the fo llowing international Product Safety standards as applicable:

Safety of Information T echnology Equipment, IEC 60950, 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment , CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3r d Edition

Safety Requirements for Custome r Equipment, ACA Technical Standard (TS) 001 - 1997

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

The equipment describe d i n thi s document may contain Class 1 LASER Device(s). These devices comply with the following standards: EN 60825-1, Edition 1. 1, 19 98-01 21 CFR 1040.10 and CFR 1040 .11.

The LASER devices o perate within the following parameters:

• Maximum power output: -5 dBm to -8 dB m

• Center Wavelength: 1310 nm to 1360 nm

Luokan 1 Laserlaite Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product information.

Electromagnetic Compatibility (EM C) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Characteristics – Limits and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IE C 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61 000-4-8

• Voltage D ips and Variations IEC 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Flu ct ua ti ons a nd Fli c ker IEC 61000-3-3

Federal Communications Commission Statement Part 15:

For MCC1, SCC1, G600, and C M C 1 M edia Gateways:

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Pa rt 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipm e n t is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Oper ation of this equipment in a r esidential area is likely to ca us e harmful interference in which case the user will be required to correct the interference at his own expense.

For the G700 Media Gateway:

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against h a r m ful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that radio interference will not occur in a particular installation. I f th is equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is enc ou raged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. Thi s equi pm e nt returns answer-supervision signals to the pub lic sw it c hed network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by

the customer premises equipment (CPE) user.

This equipment returns an sw er-supervision signals on all direct inward dialed (DID) calls forward ed back to the public swi tched telephone network. Permissible ex ce pt ion s are :

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users access to int erstate providers of operato r services th rough the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a vi ol ation of the Telephone Operator Consumers Act of 1990.

For MCC1, SCC1, G600, and CMC1 Media Gateways:

This equipmen t comp l ies with P art 68 of t he F CC rul es . On the r ear of this equipment is a label that contains, among other information , th e FCC registration number and ringer equivalence number (REN) for this equipment. If req uest ed, this information must be provided to the telephone compan y.

For the G700 Media Gateway:

This equipment complie s with Part 68 of th e FCC rules and the requirements adopted by the ACTA. Located prominently on this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digi ts represented by ## are the ringer eq uivalence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If requested, this number must be provided to the telephone company.

The REN is used to determine the qua nt it y of de vices which may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of REN s should not exceed 5.0. To be certain of the num ber of devices that may be connect ed to a line, as determined by the total RENs, contact the local telephone company.

REN is not required for some t ype s of analog or digital facilities.

Means of Conne ct i o n

Connection of this equipment to the telephone network is shown in the following tables.

For MCC1, SCC1, G600, and C M C 1 M edia Gateways: Manufacturer’s Port

Identifier

FIC Code SOC/REN/

A.S. Code

Network Jacks

Off/On premises station OL13C 9.0F RJ2GX,

RJ21X, RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X Tie trunk TL31M 9.0F RJ2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN 6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A3 channel servic e unit 04DU9-DN 6.0Y RJ48C

A plug and jack used to connect this equipment to the premises wiring and telephone network mu st co mply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is pro vided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public util ity commission, public service commission or corpor ation commission for information.

This equipment, if it use s a tel e phone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interference Information

For MCC1, SCC1, G600, and CMC1 Media Gateways:

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil nu mérique de la classe A est conforme à la norme NMB-003 du Canada.

For the G700 Media Gateway:

This Class B digital apparatus com pl ie s wit h Ca nadian ICES-003.

For the G700 Media Gate w ay: Manufacturer’s Port

Identifier

FIC Code SOC/REN/

A.S. Code

Network Jacks

Ground Start CO trunk 02GS2 0.5A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C Basic Rate Interface 02IS5 6.0F RJ49C

If the terminal equipment (for example, the MultiVantage

™ Solution

equipment) causes harm to the telephone network, the telephon e company will notify you in advance that temporary discontinuance of service may be required. But if a dvance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures tha t co uld affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced w i th t his equipment, for repair or warranty information, plea se contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing ha rm to the telephone network, the telephone company may request tha t you disconnect the equipment until the problem is re s olved.

Cet appareil nu mérique de la classe B est conforme à la norme NMB-003 du Canada.

This equipment meets t he ap plic able Ind ustr y Canad a Terminal Equipment Technical Specifications. This is confirmed by the r egistration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Can ada technical specifications were met. It does not imply that Industry Canada app roved the equipment.

DECLARATIONS OF CONFORMITY

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of America hereby certifies that the equipment describe d in thi s document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and R egu - lations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this docu m ent complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed co mpatible with hearing aids.

Copies of SDoCs signed by the Responsible Par ty in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site:

http://www.avaya.com/support/

All MultiVantage

™ system products are compli ant with FCC Part 68,

but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at:

http://www.part68.org/

by conducting a search using “Avaya” as man u fa cturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénne) ma rk conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applic able.

Copies of these Declaratio ns of Conformity (DoCs) can be obtained by contacting your local sale s representative and are available on the following Web site:

http://www.avaya.com/support/

Japan For MCC1, SCC1, G600, and C M C 1 M edia Gateways:

This is a Class A product based on the standard of the Voluntary Control Council for Interferen ce by Information Tec hnology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective act ions.

For the G700 Media Gate w ay:

This is a Class B product based on the stan dard of the Voluntary Control Council for Interferen ce by Information Tec hnology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective act ions.

To order copies of this and other documents:

Call: Avaya Publications Center

Write: Globalware Solutions

E-mail: totalware@gwsmail.com

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Management

About this book 15

■ Overview 15

■ Conventions used in this book 18

Systems and circuit packs 19 Admonishments 19 Physical di mensions 20

■ Antistatic protection 20

■ Remove/install circuit packs 20

■ Security 21

■ Standards compliance 21

■ LASER product 22

■ Trademarks 22

■ How to get this book on the Web 22

■ How to get help 23

■ Tell us what you think 23

1 909A/B universal coupler 25

2 Auxiliary power supplies 29

■ Local auxiliary power supply 30

■ Applications that require auxiliary power 30

■ Sources of auxiliary local power 31

■ Required safety precautions 31

■ 1145B power supply 32

Circuit protection 32 Mountings 33 Installing the wall mounting 33 Installing the 1146 power distribution unit 35 Installing the expanded power distribution unit 36 Powering up and testing AC and DC power 38

Issue 4 October 2002 7555-233-116

Contents

Wire the 1146 power distribution unit 39 Replacing the batteries 40 Storing the batteries in inactive units 40 Repairing short circuits and resetting red LEDs 40

■ 1151A and 1151A2 power supplies 40

Desk mounting 42 Wall mounting 42 Standards compliance 42

3 Extenders for 2-wire DCP endpoints 43

■ 2-wire DCP endpoints 43

■ DCP extender, stand alone 45

■ DCP extender, rack mount 46

4 Data modules and asynchronous data units 47

■ Understanding RS-232 communications 48

■ Installation procedure 49

■ Obtain required equipment 50

■ Set hardware options 50

Setting 7400A data module hardware options 50 Setting 7400B data module hardware options 52

■ Connect data modules 54

Connecting a single data module 55 Connecting multiple data modules to the system 56

■ Administer the data modules 95

■ Asynchronous data units (ADU) 98

555-233-1168 Issue 4 October 2002

Contents

5 External modems 99

■ Hardware required when configuring modems 99

■ Paradyne COMSPHERE 3715 100

Configuring the 3715 for CMS 100 Configuring the 3715 for modem pooling 100

■ Paradyne COMSPHERE 3810 Plus and 3811 Plus 101

Configuring the 3810 Plus and 3811 Plus modems 101

■ Paradyne COMSPHERE 3910 101

Configuring the 3910 for CMS 102

■ U.S. Robotics modems 109

Configuring U.S. Robotics modems 109

■ Multi-Tech MT5634ZBA-USB 110

Configuring the MT5634ZBA-USB modem 110

■ Administration 110

6 Printers 113

■ Connecting printers using TCP/IP 113

Task list 113 Administering adjunct parameters 114 Using the downloadable reliable session-layer

protocol (RSP) tool 115

7 DEFINITY LAN gateway system 117

■ What is the DEFINITY LAN gateway? 117

How the DLG application works 117 How is the DLG application is packaged 118 The MAPD DLG 118 The co-resident DLG 119 Switch-based connectivity — co-resident DLG 119

Issue 4 October 2002 9555-233-116

Contents

8 Terminal server installation 121

■ Overview 121

■ Installing and administering the terminal server 122

Administering the IOLAN+ 124 Potential failure scenarios and repair actions 131

■ Administering IP node names 131

■ Administering IP services 132

9 DS1/T1 CPE loopback jack 135

■ Installing a loopback jack 135

With a smart jack 135 Without a smart jack 136

■ Administering the loopback jack 137

■ Loopback testing with a smart jack 137

Testing the DS1 span from the ICSU to the loopback jack 137 Testing the DS1 span from the smart jack to the

network interface termination or fiber multiplexer (MUX) 143

Testing the DS1 span from the loopback jack to

the smart jack 143

■ Testing a loopback jack without a smart jack 151

Configurations using fiber multiplexers 156

10 ISDN converters and adapters 157

■ Converters for single-carrier cabinets 158

PRI-to-DASS and PRI-to-DPNSS converters 158 PRI-to-BRI converter 159

■ Converters for multi-carrier cabinets 160

PRI-to-DASS and PRI-to-DPNSS converters 160 PRI-to-BRI converter 161

555-233-11610 Issue 4 October 2002

Contents

11 Stratum 3 clock 163

■ Set clock options 163

Cabling the Stratum 3 clock 165 Stratum 3 clock wiring installation procedure 167

12 Busy tone disconnect equipment for

non-U.S. installations 171

13 Call detail recording (CDR) option settings 173

■ Connecting CDR equipment 173

■ Using other equipment as the CDR output devices 174

■ Sources of administration information 174

■ Connecting a CDR device 174

Task list 174 Administering CDR parameters 174

■ Using the downloadable reliable

session-layer protocol (R SP ) tool 176

14 DEFINITY INADS 179

Analog loopback 179 Administration 181 Partner installation 181 INADS connection with power fail transfer 182 INADS connection without power fail transfer 184 PARTNER administration 185 DEFINITY ECS administration 186 Installation test (all installations) 187

■ Connectivity for INADS on S8700 and S8300 media servers 187

Example of an ART script file 187

Issue 4 October 2002 11555-233-116

Contents

15 Malicious call trace 189

16 Music-on-hold 191

■ For MCC1, SCC1, CMC1, and G600 Media Gateways 191

Registered music source 192 Nonregistered music source 192

■ For G700 Media Gateways 194

17 Paging and announcement equipment 197

■ Background information 197

IP configurations 198 Configuration using the S8700 Media Server in a

multi-connect configuration controlling a G700 Media Gateway 198

S8700 Media Server in a multi-connect configuration networked

with a S8300 Media Server in a G700 Media Gateway and a DEFINITY CSI 199

Configuration using the S8700 Media Server with IP connect 200

■ Loudspeaker paging for MCC1, SCC1,

CMC1, or G600 Media Gateways 201

Loudspeaker paging without paging adapter 202 Loudspeaker paging access without universal coupler 203 Loudspeaker paging with universal coupler 203

■ ESPA radio paging 204

■ External ringing 205

■ Queue warning indicator 205

■ Loudspeaker paging for G700 Media Gateways 206

555-233-11612 Issue 4 October 2002

Contents

18 Multimedia communications

products: MMCX, MMCH, ESM 207

■ MASI for MMCX 207

Direction connection 208 Main distribution frame connection 209

■ Wideband endpoints 209

Nonsignaling configuration 209 Signaling configuration 210

■ Multimedia call handling (MMCH) 212

Connect the endpoints 212 Setup and test the MMCH installation 214 Place conversion test call 221 Expansion services module 221 Administration 222 Place test call 223 Troubleshooting 223

19 Property management system (PMS) 225

■ Connecting the property management system (PMS) 225

■ Connecting a terminal and/or journal printer 226

Using data modules 226 Using an asynchronous data unit (ADU)

and a data line circuit pack 227

■ Connecting PMS and printers using TCP/IP 227

Task list 227 Administering adjunct parameters 228 Using the downloadable reliable session-layer protocol tool 229

Issue 4 October 2002 13555-233-116

Contents

A Connector and cable pinout charts 231

IN Index 243

555-233-11614 Issue 4 October 2002

About this book

This book provides procedures for installing software (adjuncts) and equipment (peripherals) to Avaya media servers and gateways. Not all adjuncts and peripherals are addressed in this book. For those adjuncts and peripherals not addressed, we are supplying other resources for the information.

The information in this book is intended for use by:

Overview

Avaya media servers and gateways can work with a wide range of external equipment, applications, and peripherals. For the purposes of this book, we define the terms as follows:

Be aware that some equipment and software work only with certain releases. See your Avaya representative for the most current compatibility information.

■ Trained field installation and maintenance personnel

■ Technical support personnel

■ Network engineers and technicians

■ Design center personnel

■ Sales associates

■ Business partners

■ Adjuncts are software products that work with the various Avaya servers or

gateways.

■ Peripherals are hardware products that connect directly or remotely to

Avaya m edia servers or gateways.

Issue 4 October 2002 15555-233-116

About this book

Table 1 provides a list of current adjuncts and peripherals, and where installation

information exists.

Table 1. Adjuncts and peripherals resource list

Adjunct/Peripheral Resource

909A/B Universal Coupler Chapter 1 AUDIX AUDIX Installat ion

AUDIX Voice Power Installation and Maintenance Guide

Auxiliary Power Suppl ie s Chapter 2 Basic Call Management

System (BCMS) View Busy Tone Disconnect

Equipment for Non-U.S. Installations

Call Detail Recording (CDR) Option Settings

CallVisor ASAI LAN Gateway

CentreVu Agent CentreVu Agent Installation and Administration CentreVu Call Management

System (CMS) CentreVu Explorer CentreVu Explorer User Guide CentreVu Supervisor CentreVu Supervisor —Installation and Getting Started Conversant INTUITY CONVERSANT System Customer Assist

Data Modules and ADUs Chapter 4 DCS Connections Chapter 9 DEFINITY INADS Chapter 14

Basic Call Management System (BCMS) Operations

Chapter 12

Chapter 13

CallVisor ASAI DEFINITY LAN Gateway over MAPD Installation, Administration, and Maintenance

CentreVu Call Management System Software Installation and Setup

Technical Operations

DEFINITY LAN Gateway System

DEFINITY Wireless Personal Comm Mgr.

DS1/T1 CPE Loopback Jack

Expansion Services Module (ESM)

16 Issue 4 October 2002

Chapter 7

Interface for the DEFINITY Wireless Business System Guide

Chapter 9

Chapter 18

Continued on next page

555-233-116

Overview

Table 1. Adjuncts and peripherals resource list

Adjunct/Peripheral Resource

External Alerting Equipment

Internet Call Center CentreVu Internet Solutions Documentation CD-ROM

Internet Telephony Gateway

Intuity AUDIX

Intuity Interchange INTUITY Interchange System Supporting Documentation ISDN Converters and

Adapters Loudspeaker Paging Chapter 17 Malicious Call Trace Chapter 15 Modems, external Chapter 5 Multimedia Call Exchange

MMCX Multimedia Call Handling

(MMCH) Multipoint Control Unit

(MCU)/CRS

Chapter 16

Internet Call Center Solution Guide Internet Telephony Server-Enterprise Hardware Installation

Quick Reference Internet Messaging for the Intuity AUDIX Multimedia

Messaging System, Installation

Chapter 10

Chapter 18

MultiPoint Conferencing Unit Installation and Test

Music-on-hold Chapter 16 Paging and Announcement

Equipment Pollable Storage Unit

(PSU) Printers Chapter 6 Property Management

System Stratum 3 Clock Chapter 11 Voice and Data Terminals Chapter 3

Chapter 17

Pollable Storage Unit Installation

Chapter 19

Continued on next page

Issue 4 October 2002

17555-233-116

About this book

Conventions used in this book

Become familiar with the following terms and conventions. They help you use this book with your Avaya MultiVantage™ Software.

■ Commands are printed in bold face as follows: command.

We show complete commands in this book, but you can usually type an abbreviated version of the command. For example, list configuration station can be typed as list config sta.

■ Screen displays and names of fields are printed in constant width as

follows: screen display. A screen is any form displayed on your computer or terminal monitor.

■ Variables are printed in italics as follows: variable.

■ Keys and buttons are printed as follows: KEY.

■ To move to a certain field, you can use the TAB key, arrows, or the ENTER

key (the

ENTER key may appear as the RETURN key on your keyboard).

■ If you use terminal emulation software, you need to determine what keys

correspond to

■ In this book we use the terms “telephone” and “voice terminal” to refer to

ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.

phones.

■ We show commands and screens from the newest release of MultiVantage

Software and refer to the most current books. Please substitute the appropriate commands for your system and refer to the manuals you have available.

■ If you need help constructing a command or completing a field entry,

remember to use

— When you press

HELP.

HELP at any point on the command line, a list of

available commands appea rs.

— When you press HELP with your cursor in a field on a screen, a list of

valid entries for that field appears.

■ The status line or message line can be found near the bottom of your

monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline.

■ When a procedure requires you to press ENTER to save your changes, the

screen you were working on clears and the cursor returns to the command prompt.

The message line shows “command successfully completed” to indicate that the system accepted your changes.

18 Issue 4 October 2002

555-233-116

Conventions used in this book

Systems and circuit packs

■ The word “system” is a general term encompassing all references to an

Avaya m edia server or gateway running MultiVantage Software.

■ The term “ASAI” is synonymous with the newer CallVisor ASAI.

■ Circuit pack codes (for example, TN780 or TN2182B) are shown with the

minimum acceptable alphabetic suffix (like the “B” in the code TN2182B). Generally, an alphabetic suffix higher than that shown is also acceptable. However, not every vintage of either the minimum suffix or a higher suffix code is necessarily accep tab le. A suffix of “P” means that firmware can be downloaded to that circuit pack.

■ The term “cabinet” refers to the external casing (shell) of an MCC1, SCC1,

CMC1, or G600 Media Gateway. Circuit packs are installed in the cabinet in a specific carrier (row) and in a specific slot within that carrier.

■ The designation “UUCSSpp” refers to the location (address) of a circuit

pack in cabinet-carrier-slot order. In this address designation, UU is the cabinet number, C is the carrier letter, SS is the slot number of a specific circuit pack, and pp (if applicable) is a specific port on the circuit pack. A sample address for port 4 on a circuit pack on an MCC1 Media Gateway might look like this: 02A0704.

■ A G700 Media Gateway uses media modules instead of circuit packs. The

Admonishments

Admonishments in this book have the following meanings:

Tip:

Draws attention to information that you may find helpful.

NOTE:

Draws attention to information that you must heed.

CAUTION:

Denotes possible harm to softwa re, possible loss of data, or pos si ble service interruptions.

media module address is designated as XXXVSpp, where XXX is the administered number of the G700 Media Gateway, VS is the slot n umber of a specific media module location on the G700 Media Gateway, and pp (if applicable) is a specific port on the media module. The V is not a variable and needs to be included in the command exactly where shown. A sample address for port 4 on an MM711 Media Module on a G700 Media Gateway might look like this: 002V304. An S8300 Media Server, if installed in a G700 Media Gateway, must be in location V1.

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WARNING:

Denotes possible harm to hardware or equipment.

DANGER:

Denotes possible harm or injury to your body.

SECURITY ALERT:

Indicates when system administration may leave your system open to toll fraud.

Physical dimensions

■ All physical dimensions in this book are in English units (feet [ft]) followed

by metric (centimeter [cm]) in parenthesis.

■ Wire gauge measurements are in AWG followed by the diameter in

millimeters in parenthesis

Antistatic protection

WARNING:

To minimize electrostatic discharge (ESD), always wear an authorized wrist ground strap. Connect the strap to an approved ground, such as an unpainted metal surface, before handling circuit packs, media modules, or any components.

Remove/install circuit packs

CAUTION:

Do not remove or install control circuit packs (circuit packs with white labels) when the power is on in an MCC1 Media Gateway. Damage may occur. Make sure the power is off before removing or installing control circuit packs.

Port circuit packs (circuit packs with gray labels—older version circuit packs had purple labels) can be safely removed or installed when the power is on.

Do not remove or install media modules when the power is on in a G700 Media Gateway. Damage may occur. Make sure the power is off before removing or installing a media module.

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Security

To ensure the greatest security possible, Avaya offers services that can reduce toll fraud liabilities. Contact your Avaya representative for more security information.

Login security is an attribute of the MultiVantage Software. Advise customers that their existing passwords expire 24 hours after the upgrade. Also explain that the new passwords must conform to strict requirements.

System administrators must keep network addresses confidential. A PPN or any endpoint masquerading as a PPN on the ATM network can seize that EPN and control it if that EPN is not already connected to its proper PPN.

Standards compliance

The equipment in this document complies with the following standards (as applicable):

■ ITU-T (Formerly CCITT)

■ ECMA

■ ETSI

■ IPNS

■ DPNSS

■ National ISDN-1

■ National ISDN-2

■ ISO-9000

■ ANSI

■ FCC Part 15 and Part 68

■ EN55022

■ EN50081

■ EN50082

■ UNI 3.1

■ CISPR22

■ Australia AS3548 (AS/NZ3548)

■ Australia AS3260

■ IEC 825

■ IEC 950

■ UL1459

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About this book

■ UL 1950

■ CSA C222 Number 225

■ TS001

■ ILMI 3.1

LASER product

The Avaya Media Gateway may contain a Class 1 LASER device (IEC 825 1993) if single-mode fiber optic cable is connected to a remote expansion port network (EPN). The LASER device operates within the following parameters:

Power output Wavelength Mode field diameter

-5 dBm 1310 nm 8.8 mm

DANGER:

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

Contact your Avaya representative for more information.

Trademarks

All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya, Inc. All other trademarks are the property of their respective owners.

How to get this book on the Web

If you have internet access, you can view and download the latest version of this book. To view the book, you must have a copy of Acrobat Reader.

To access the latest version:

1. Access the Avaya Web site at http://www.avaya.com/support/.

2. Click Produc t Document ation.

3. In the Search Product Documentation dialog box, type the ID number of this book (555-233-116) and click Search.

4. Find the latest issue number, then click the book title.

5. Download this book.

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How to get help

If you need additional help, the following resources are available. You may need to purchase an extended service agreement to use some of these resources. See your Avaya representative for more information.

■ If you are within the United States, go to the Avaya Web site at

http://www.avaya.com/support/ for support telephone numbers. Click

Escalation Lists, which includes escalation phone numbers within specific regions of the United States.

■ For all international resources, contact your local Avaya authorized dealer

for any additional help and questions.

Tell us what you think

Let us know what you like or don’t like about this book. Although we can’t respond personally to all your feedback, we promise we will read each response we receive.

Write to us at: Avaya Inc.

Product Documentation Group 1300 W. 120th St.

Westminster, CO 80234 USA Fax to: 303-538-1741 Send email to: document@avaya.com

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909A/B universal coupler

The 909A/B universal coupler is used with paging and music-on-hold equipment that is not approved for use with the public network.

NOTE:

The information in this chapter does not apply to the G700 Media Gateway configurations.

Figure 1 shows a typical 909A/B universal coupler. For additional installation and

switch setting information, refer to 909A/909B Universal Coupler Installation Instructions.

NOTE:

If the music source is registered by the FCC (in the USA) or an equivalent body, the 909A/B universal coupler is not required.

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909A/B universal coupler

1. 909A/B universal coupler

2. J1 8-pin modular jack

3. J2 8-pin modular jack

Figure 1. Typical 909A/B universal coupler

909_brkt KLC 042296

4. J3 7-pin modular jack

5. DIP switch location

The 909A is the direct current (DC) version of the coupler, and cabinet power supplies -48 VDC power. The 909B is the alternating current (AC) version, and power is supplied from a separate power supply (such as the KS-22911L2).

The DIP switches on the unit set:

■ Protection/Paging selection — For AUX trunk paging and malicious call

trace, set to C2. Set the switch to C1 for all other applications.

■ Output attenuation (-9 or -15 dBm) — Setting depends on output level of

music source.

■ Output impedance (8 ohms, 1.5 kΩ, and 50 kΩ) —This switch only

requires setting if the Protection/Paging switch is set to C2 and the coupler is supplying background music to a customer-supplied paging amplifier.

The pinouts for J1, J2, and J3 are provided in Table 2, Table 3, and Table 4. Refer to these tables when connecting music or paging equipment.

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909A/B universal coupler

Table 2. J1 Pin Assignments (System Connections)

Pin Color Designation Description

1 White-Orange — Not Used 2 Orange PG2/BZ2 Seizure control lead, connected to -48 VDC from

the system or from the 909A/B when the protection paging switch is set to C2, or to -48 VDC on the 909A/B when protection/paging switch is set to C1

3 White-Green PG1/BZ1 Seizure control lead, connected to SZ lead from

the AUX trunk when the protection/paging switch is set to C2, or to -48 VDC on the 909A/B when the

protection/paging switch is set to C1 4 Blue R Ring lead 5 White-Blue T Tip lead 7 Green BSY2/BY2 Busy/busy-out lead, connected to S1 lead from the

AUX trunk 7 White-Brown BSY1/BY1 Busy/busy-out lead, connected to S lead from the

AUX trunk 8Brown — Not Used

Table 3. J2 Pin Assignments (Accessory Connections)

Pin Color Designation Description

1 White-Orange CMS1/M1 Customer-supplied music source 2 Orange CMS2/M2 Customer-supplied music source 3 White-Green COS1 Remote busy-out control contact closure from

music source 4 Blue CR Customer ring lead 5 White-Blue CT Customer tip lead 7 Green COS2 Remote busy-out control contact closure from

music source 7 White-Brown CBS1/C1 Seizure indication provided to music source 8 Brown CBS2/C2 Seizure indication provided to music source

CAUTION:

Do not plug the cable into J3 before all cross-connects are completed. Damage to the 909A/B universal coupler may occur.

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909A/B universal coupler

Table 4. J3 Pin Assignments (Power Connections)

Pin Color Designation Description

1, 3, 4, & 7 —— Not used 2 Black GRD -48 RET or grou nd le ad fro m sys tem or

5 Yellow -48 VDC -48 VDC from system or from negative

Figure 2 shows the physical locations of the pins for J1, J2, and J3.

from positive lead of power supply

lead of power supply

mod_jack RBP 041796

1. J1 and J2 8-pin modular jacks 2. J3 7-pin modular jack

Figure 2. Typical modular jack pinout

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Auxiliary power supplies

Nonessential features of the attendant console, such as the optional 27B1 selector console as well as DCP terminals, derive their power from an auxiliary power source. One console can connect to an Avaya DEFINITY three consoles can connect to each cabinet stack on an Avaya DEFINITY Server R.

Server CSI, and

Each cabinet can derive auxiliary power from the system and through the auxiliary cable located in the trunk/auxiliary field. Auxiliary power for a primary attendant console should be provided through this cable so the console remains fully operational during short power outages.

NOTE:

The information in the first part of this chapter concerning auxiliary power supplies for the gateway itself (page 30 through page 40) does not apply to the G700 Media Gateway.

Information beginning on page 40, ‘‘1151A and 1151A2 power supplies’’, does apply to a G700 Media Gateway under the following conditions:

■ if a particular endpoint or adjunct uses a 1151A or 1151A2 power

supply, and

■ if that endpoint or adjunct is supported on an S8300/G700.

Please see your Avaya representative for more information.

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Auxiliary power su pplies

Local auxiliary power supply

Consoles can use either local or phantom power, depending on the distance between the console and the cabinet. Over short distances, phantom power is attractive because no additional hardware is necessary—power is supplied using the telephone circuit itself. For longer distances, you need a local power supply.

Table 5 shows cabling distances for the 302 attendant console.

Table 5. 302C1 Attendant Console Cabling Distances

24 AWG Wire (0.27 mm

feet meters feet meters

With selector console:

Phantom-powered 800 244 500 152 Locally powered 5000 1524 3400 1037

Without selector console:

Phantom powered 1400 427 900 274 Locally powered 5000 1524 3400 1037

Applications that require auxiliary power

Auxiliary power (local or bulk) is alway s requi re d for the followi ng:

■ Any 8520 telephone

■ 302-series attendant console

■ Pass ag eWay adapter interfa ce

■ Any 7500-series telephone whether in passive bus, or point to point (one

per BRI port)

■ Any 7500- or 8500-series telephone with an asynchronous data module

■ Any 8510 telephone in passive bus or with an asynchronous data module

(unless the 8510 will not be used to support data or video)

■ Any 7400-series telephone with XM24 expansion module

■ Any 7400-series telephone with adjuncts 7407, 7434 or 7444

■ Any 8400-series telephone with adjuncts 8411 or 8434

■ Any 4600-series IP telephone

■ IP console

)

27 AWG Wire (0.14 mm2)

The 1145B power supply is required for all installations outside the United States.

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