Avaya 555-233-001 User Manual

DEFINITY ONE™ Communications System

Release 3.0 Overview

555-233-001 Issue 2 November 2000

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Avaya Web Page

The world wide web home page for Avaya is: http://www.avaya.com

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS National Customer Care Cente r telephone number. Users of the MERLIN®, PARTNER®, and System 25 products should call 1 800 628-2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643-2353.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company’s telecommunications equipment) by some party.

Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company’s behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equip-

ment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

• Avaya-provided telecommunications systems and their interfaces

• Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

Avaya does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya will not be responsible for any charges, losses, or damages that result from such intrusions.

Trademarks

AUDIX, CALLMASTER, CentreVu, CONVERSANT, DEFINITY, Magic On Hold, PassageWay, and TransTalk are registered trademarks and DEFINITY ONE, Guide Builder, I Technologies, Inc.

NTUITY, and SNAP Connection are trademarks of Lucent

Microsoft and Windows are registered trademarks and Windows NT is a trademark of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Pentium is trademark of Intel Corporation. UNIX is a registered trademark of X/Open Company, Ltd. FastCall is a registered trademark of Aurora Systems, Inc. Commence is a trademark of Commence Corporation. Octel is a registered trademark of Octel Communications Corporation. PhoneLine is a registered trademark of CCOM Information Systems. Ascend and Pipeline are registered trademarks of Ascend Communications, Inc. Hypercom is a registered trademark of Hypercom. Sixth Sense is a registered trademark of AnswerSoft, Inc. Informix is a registered trademark of Inform ix Software, Inc. Intuition is a registered trademark of Answersoft, Inc. FastCall is a registered trademark of Aurora Systems, Inc.

Ordering Information Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice +1 317 322-6791

Write: Avaya Publications Center

Fax 1 800 457-1764 International Fax +1 317 322-6699

2855 N. Franklin Road

For additional documents, refer to the section in “About This Document” enti-

Indianapolis, IN 46219 USA

tled “Related Resources.”

You can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Avaya Publications Center.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment means that it conforms to the above directives. Avaya Busi ness Communications System s decl ar es that XXX equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Dire ctive 73/23/EEC

Comments

To comment on this document, return the comment card at the end of the document. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

About This Document vii

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Intended audiences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

How to use this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

How to order documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

How to comment on this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

1 Introduction 1-1

DEFINITY ONE Communications System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

What’s new in release 3.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

DEFINITY Site Administration (DSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Web browser access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 -4

Call Accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Starter packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

System administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

MasterDirectory and PhoneLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

AMIS Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Compact modular cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Reliability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Incomparable service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9

2 Desktop/Console Solutions 2-1

Telephones for the global marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Digital DCP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Analog (single-line) telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Attendant Consoles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

DEFINITY Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

DEFINITY PC Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Overview

555-233-001 — Issue 2 — November 2000

iii

Contents

3 Adjuncts 3-1

Power Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

On hold and delayed announcement systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Audio and visual paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Alerts and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

External speakerphones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Security devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Call Accounting Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

4INTUITY AUDIX Messaging 4-1

Application overview of AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Additional sources of information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Accessing AUDIX Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Using DEFINITY Site Administration (DSA) . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Review and test the DSA connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Using Telnet to access AUDIX Administration . . . . . . . . . . . . . . . . . . . . . . . 4-4

Features of AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Avaya Message Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

FAX Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Bulletin Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

CornerStone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

5 Call Center 5-1

Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Basic Call Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Attendant Vectoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Call Center Deluxe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Call Center Elite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

CentreVu Virtual Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

CentreVu Advocate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

BCMS Vu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

CentreVu CT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11

CentreVu Call Management System (CMS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

CMS add-on packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

CentreVu Explorer II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

CentreVu Visual Vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15

CentreVu Compact Call Center Solutions Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

555-233-001 — Issue 2 — November 2000

Overview

Contents

6 Wireless Solutions 6-1

Medium-Range mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Long-Range mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

DEFINITY Wireless Business System PWT . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Application Starter Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

7 Computer Telephony Integration 7-1

Server-Based solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Third-Party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

DEFINITY IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

8 Telecommuting/Virtual Office 8-1

DEFINITY ONE features for telecommuting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Remote Call Coverage/

Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net . . . . . . . . . . . . . . 8-1

Extended User Administration of Redirected

Calls (Telecommuting Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Station Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

Pipeline 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2

DEFINITY Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

AUDIX features for telecommuting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3

Remote Max . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Starter application package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4

9 System Administration 9-1

DEFINITY Site Administration release 1.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Terminal administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

Portless Administration/Administration Without Hardware . . . . . . . . . . . . . . . . . 9-4

Automatic Station Relocation/Terminal Translation Initialization . . . . . . . . . . . . . . 9-5

Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5

Basic reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

Performance measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6

ECS Reports Generator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7

Call Charge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Call Detail Recording features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Variable format records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9

Call Detail Recording devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Call restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-10

Starter application package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Overview

555-233-001 — Issue 2 — November 2000

Contents

10 Networking 10-1

Uniform Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Distributed Communication System —

Integrated SDN and Non-Integrated SDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Distributed Communications System and ISDN . . . . . . . . . . . . . . . . . . . . . .10-2

DEFINITY ONE DCS networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

QSIG global networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

World-Class Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

Network management features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5

Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-5

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-5

Automatic Alternate Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-6

Generalized Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-6

Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-7

Authorization codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-7

Network interfaces and equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8

Trunk group circuits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-8

Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9

ISDN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9

Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10

Main/Satellite/Tributary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10

Electronic Tandem Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11

Starter application package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11

11 SNMP Native Agent Software 11-1

Agent Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

DEFINITY Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Via the SNMP MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-1

Via the SNMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2

SNMP Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

DEFINITY ONE Co-Resident Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

GAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2

WatchDog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2

License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-3

DSA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-3

Logins and the LAC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-3

Appendix A: Features A-1

Automatic routing features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Basic features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Call Center features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-6

Private networking features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8

Trunk group features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Index IN-1

555-233-001 — Issue 2 — November 2000

Overview

Purpose

About This Document

This document provides a high-level overview of the features, components, and capabilities of the DEFINITY ONE For information on how to install, administer, or maintain DEFINITY ONE, see the DEFINITY ONE Documents Main Menu on this CD.

This document is intended to provide an understanding of:

• DEFINITY ONE components

• DEFINITY ONE features

• Additional solutions to further tailor DEFINITY ONE to futu re needs

Intended audiences

This overview provides information for the following audiences:

• Customer end users and system administrators

• Avaya account executives, representatives, and distributors who require high-

level information about the system and its use

How to use this document

This document provides a basic understanding of the components, features, and capabilities of DEFINITY ONE, and the starter packages. The information is useful in identifying applications to increase employee productivity and effectiveness.

™

Communications System (DEFINITY ONE).

Overview chapters are:

• Chapter 1 , Introducti on provides an overview of DEFINITY ONE, including

features, hardware and software.

• Chapter 2, Desktop/Console Solutions describes the telephones and consoles

available with DEFINITY ONE.

• Chapter 3, Adjuncts describes the adjuncts available with DEFINITY ONE.

• Chapter 4, Intuity AUDIX Messaging describes the Avaya AUDIX application

and features on DEFINITY ONE, and provides a high-level overview of application capabilities and functionality.

• Chapter 5, Call Center escribes advanced call-handling applications and call

center management capabilities.

• Chapter 6, Wireless Solutions describes applications that enable employees to

stay in touch with co-workers and clients from both on-site and off-site locations.

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vii

Conventions used in this document About This Document

• Chapter 7, Computer Telephony Integration describes th e applications that enable

employees to combine computer and telephone functions to access client information.

• Chapter 8, Telecommuting/Virtual Office describes applications that enable

employees to work effectively off-site.

• Chapter 9, System Administration describes applications to help manage

DEFINITY ONE, including the DEFINITY Site Administration (DSA) tool.

• Chapter 10, Networking describes connection applications for various voice and

data networks.

• Chapter 11, SNMP Native Agent Software describes the SNMP interface to the

system’s alarm and error tables, performance measurements, and configuration data.

• Appendix A: Features lists the features of DEFINITY ONE.

Conventions used in this document

The following conventions are used in this document:

• The term system is used to represent DEFINITY ONE.

Security

• The term switch is used to represent other telecommunications switchin g

products.

DEFINITY ONE security is extremely important to Avaya. See the BCS Products

Security Handbook (555-025-600) and the DEFINITY ONE documentation for

security measures for your system.

viii

Overview

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Trademarks

About This Document

This document contains references to the following Avaya trademarked products:

• AUDIX

• CallVisor

• DEFINITY

• DEFINITY ONE

• INTUITY

• CentreVu

• BCMS Vu

• PassageWay

• CALLMASTER

• Magic On Hold

• CONVERSANT

The following products are trademarked by their appropriate vendor:

• LINX

• Netscape Navigator

Corporation.

• pcAnywhere

• Windows NT

Microsoft

• Paradyne

• U.S. Robotics

• Pentium

• Macintosh

• UNIX

• FastCall

• Commence

• Octel

• PhoneLine

• Ascend

Inc.

• Hypercom

• Sixth Sense

• Informix

• Intuition

• FastCall

™

Communications System

™

is a trademark of Illinois Tool Works, Incorporated.

is a registered trademark of Netscape Communications

is a registered trademark of Dynamic Microprocessor Associates.

™

is a trademark, and Windows® is a registered trademark, of

Corporation.

™

is a trademark of Paradyne Corporation.

is a registered trademark of U.S. Robotics Corporation.

™

is trademark of Intel Corporation.

is a registered trademark of Apple Computer, Inc.

is a registered trademark of X/Open Company, Ltd.

is a registered trademark of Aurora Systems, Inc.

™

is a trademark of Commence Corporation.

is a registered trademark of Octel Communications Corporation.

is a registered trademark of CCOM Information Systems.

and Pipeline® are registered trademarks of Ascend Communications,

is a registered trademark of Hypercom.

is a registered trademark of AnswerSoft, Inc.

is a registered trademark of Informix Software, Inc.

is a registered trademark of Answersoft, Inc.

is a registered trademark of Aurora Systems, Inc.

Overview

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How to order documentation About This Document

How to order documentation

This document order number is 555-233-001, Issue 3. To order this document, contact:

Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219-1385 U.S.A.

Voice: 1 800 457-1235 Fax: 1 800 457-1764 International Voice: 317 322-6791 International Fax: 317 322-6699

Web Site: www.avaya.com/enterprise/documentation To order paper versions of documents on the documentation library CD or any other

documents, provide the order number(s) for the document(s). The documentation library CD is part of the standard customer documentation

package. If additional copies of the CD are needed, contact the Publications Center and use order number 555-233-001, Issue 3, comcode 108671413. //Reviewers, please provide the updated order number, Issue number, and camcode.//

How to comment on this document

Avaya welcomes feedback. Please complete and return the reader comment form at the back of the document.

If the reader comment form is missing for DEFINITY ONE Communications System

Release 3.0 Overview, (555-233-001), Issue 3, fax your comments to

1-732-817-4009.

Overview

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1 Introduction

The DEFINITY ONE Communications System (DEFINITY ONE) Release 3.0 provides Avaya customers an integrated set of applications that are administered through an easy-to-use interface. DEFINITY ONE offers sophisticated business features and functionality, such as voice mail, call center, and networking. The system is applicable to a single site or a network within large business satellite offices or worldwide branch offices.

Release 3.0 includes DEFINITY Release 9, I (DSA) Release 1.5, loaded on a single NT-based platform. Application integration results in easy administration on the Windows NT 4.0 operating system. In addition, outside adjuncts and associated connectivity and maintenance costs are eliminated and functionality is consolidated into a single cabinet. This creates a costeffective platform.

The Application Starter Packages offer an array of prepackaged advanced applications that effectively help manage time and communication processes. DEFINITY ONE starter packages include:

• Automatic Call Distribution (ACD)

• Networking

• Virtual Office

DEFINITY ONE allows for business growth without additional investmen t. The circui t packs, pho nes, and cabinet (in some cases) can be reused in a larger DEFINITY system.

NTUITY AUDIX Release 4.4, and DEFINITY Site Administration

DEFINITY ONE Communications System

DEFINITY ONE with DEFINITY Release 9 software allows full functionality, including support for the 4600-, 6200-, 6400-, 7400-, and 8400-series telephones and terminals. The following features are offered:

• DEFINITY station and trunk circuit packs, such as C-LAN and IP trunk

• Asynchronous Transfer Mode (ATM) and features, such as telecommuting

• Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) access

and Distributed Communications System (DCS) and QSIG private networking

See Appendix A, Features for a complete list of DEFINITY ONE features.

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1-1

DEFINITY ONE Communications System 1 Introduction

What’s new in release 3.0

DEFINITY ONE with DEFINITY Release 9 offers significant new features and improvements to facilitate system administration and enhance call center functions. These features include customer access to Windows via Telnet and support of announcements. Several behind-the-scenes enhancements include eliminating nonessential hardware, and improving BCMS Vu enhancements support multiple scheduled backups, and include addition al fil es for Call Center co-resident announcements. In addition, the Web interface on DEFINITY ONE includes the ability to download call center clients for BCMS Vu and CentreVu CT. The Definity LAN Gateway (DLG) feature allows the Windows local area network

(LAN) interface to be administered within the DEFINITY application.

Upgrade procedures are supported via an installation wizard in the same manner as a new load within Release 2.0.

Improvements include:

• Software Options

DEFINITY ONE Release 3.0 is offered as a single hardware module with the following major software options: Co-Resident Announcements, SNMP Agent , BCMS Vu, and CentreVu CT Server.

• Co-resident Announcements

Call Center connectivity. Web

Announcements can now be stored on the DEFINITY ONE hard drive. There are 8 announcement ports.

• SNMP Agent

The SNMP agent is a software module loaded on all systems and available at

additional cost. The agent provides a SNMP interface to the system’s alarm and error tables, select performance measurements , and select co nfiguration data. The agent also supports SNMP traps for DEFINITY alarms and restarts, INTUITY alarms, and Windows NT events.

• BCMS Vu

First available in Release 2.0, BCMS Vu is offered as a standalone product that connects to the DEFINITY ONE system via the LAN. This option is available at additional cost and is field installable.

• CentreVu CT Server

First available in Release 2.0, CentreVu CT Server is offered as a standalone product that connects to the DEFINITY ONE system via the LAN. This option is available at additional cost and is field installable.

• Web Enhancements

The Web interface on DEFINITY ONE Release 3.0 includes the ability to download call center clients for BCMS Vu and CentreVu CT.

• DLG Enhancement

A new feature allows adjunct routing ot asai /adjlk TCP/IP links. This feature is co-resident on the processor and does not require any additional hardware.

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DEFINITY Site Administration (DSA)

AUDIX

AUDIX provides a messaging communications solution for unified voice and fax messaging. Accessing voice mail and fax via phone, PC, laptop, and wireless saves the user valuable time. This release of AUDIX includes several enhancements in

media, access, and connectivity that offer the first truly “universal” messaging product. AUDIX provides voice, fax, and text messaging together with text-tospeech, and Message Manager func tionality on a s ingle process or. The new processor board provides DSP resources for messaging, and support for TCP/IP.

In addition, the AUDIX CornerStone software base has been modified to support coresident announcements.

DEFINITY Site Administration (DSA)

DEFINITY Site Administr atio n (DSA) is a Windows- based sy stem manag ement t ool that provides an easy-to-use interface with DEFINITY and AUDIX. The built-in wizards globally update records, add users, and complete other administrative and maintenance tasks. The system is administered on the Windows-based graphical system administration terminal that has pull-down menus and on-line help. Shortcu ts can be created to frequently used commands and to templates for frequently used tasks. A windows-based system access terminal (SAT), with pull-down menus and on-line help for more complex tasks, uses the Graphically Enhanced DEFINITY Interface (GEDI). The standard SAT interface remains available through terminal emulation.

1 Introduction

Call Center

Note:

Call Center functionality in DEFINITY ONE consists of the following:

• DEFINITY Basic, Deluxe or Elite Call Center software

• Basic Call Management System (BCMS) monitoring and reporting

• Access to BCMS through DSA using terminal emulation (only one BCMS

• Scheduled printing of BCMS historical reports is not supported

• BCMS Vu support via the LAN (TN795 processor)

• Call Management System (CMS) support via the C-LAN board

• TSAPI support via the C-LAN board or the LAN (TN795 processor)

• Passageway Direct Connect support

If DSA is run co-resident on the DEFINITY ONE platform, the email notification feature of DSA is not supported.

monitoring/reporting session may be active at one time)

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1-3

Web browser access 1 Introduction

Web browser access

DEFINITY ONE can be administered through a web interface. Using a PEER WEB server through a LAN connection, the administrator ca n download software (Message Manager, DSA), connect to DEFINITY or Intuity, schedule a backup or look at backup results, restore from a backup, and start PCanywhere to act as a console to DEFINITY ONE.

Call Accounting

Call Accounting controls communications costs with accurate reporting on calls processed and effective cost-allocation methods. Call Accounting stores call records from phone extensions and assigns costs to the calls. The system also creates ad-hoc reports to manipulate call data and charge-back call expenses to clients or departments. Detection of toll fraud and maintenance of call records are also features of call accounting. Station Message Detail Recording (SMDR) records are written in real time to a file on the local hard disk. Because of ethernet connectivity, this information is easily accessed from anywhere on the LAN or WAN.

Starter packages

DEFINITY ONE Starter Packages are designed to introduce simple, cost-effective advanced applications that allow businesses to start small and grow. Starter Package capacity can increase with business expansion.

The following Starter Packages are available:

• Automatic Call Distribution (ACD)

• Virtual Office

The ACD Package can establish a call center operation with as few as six agents. It includes the following features:

~ ACD distributes calls evenly among agents and provides advanced call-

handling capabilities

~ Basic Call Management System (BCMS) provides reports on the status of

agents, splits, trunks, and incoming calls.

The package can be upgraded to support up to 50 agents.

The Virtual Office Starter Package provides voice and data access for off-site workers and telecommuters. This allows workers to remotely access a business LAN or Internet. Users also can receive calls using the same number.

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System administration

• Wireless

The Wireless Starter Package enhances mobility within business locations, enabling employees to receive important calls away from their desks. It is available in single- and multi-zone packages for 1 to 25 users. The Wireless Starter Package provides convenient business calling features using compact handsets.

Packages are available for DEFINITY Wireless Business Systems and the TransTalk 9000 systems.

• Networking

The Networking Starter Package includes the hardware and software for consistent, cost-effective communications among multiple company locations. Depending on business needs, a networking package can be selected to provide: centralized voice mail, remote call coverage, and calling party/called party displays.

System administration

DEFINITY ONE offers the DEFINITY Site Administration (DSA) Release 1.5 package.

1 Introduction

MasterDirectory and PhoneLine

The MasterDirectory and PhoneLine Starter Package includes soft ware for collecting, modifying, and synchronizing directory information from a variety of sources. Sources include private branch exchanges databases. Current directory information in networked, stand-alone, and mobilecomputing environments is accessed online. In addition, information in corporate directories is distributed to users throughout the organization.

(PBXs), telecom databases, and corporate

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1-5

AMIS Analog Networking 1 Introduction

AMIS Analog Networking

The Audio Messaging Interchange Specification (AMIS) Analog Networking feature lets subscribers exchange voice mail messages with voice messaging systems anywhere in the world, provided those systems also have AMIS analog networking capabilities. The Message Delivery feature allows subscribers to send recorded messages to any touch-tone telephone, including a residence telephone.

AMIS Netw orking involves:

• Establishing machine names

• Administration of dial strings for all AMIS nodes

• Administration of address ranges

• Testing with other vendors (this requires test mailboxes with password access)

• Post-implementation support for five consecutive business days, with the

understanding that the translations have not been changed or modified by the customer

Customers implementing AMIS or TCP/IP networking should consider using the Node Implementation and Testing Offer which includes administration and testing of end points. Ask your service representative for details.

Note:

Hardware

DEFINITY ONE’s major components include a TN744 call classifier board, and a new processor board, the TN795. This circuit pack contains:

• Windows NT 4.0 operating system with on-board Pentium processor chip

• Motorola processor running application firmware

• NT to firmware interface

• Tone clock functionality equivalent to a TN2182 circuit pack

• AUDIX software with virtual AUDIX ports

Compact modular cabinet

The 10-slot cabinet weighs 50-60 lbs. (fully loaded) and is approximately 11 x 25 x 25 inches. It includes slots for circuit packs and a power supply and suppo rt s up to 168 ports. Both shelves (see Figure 1-1 on page 1-7) have five slots (1-5 on the bottom shelf and 6-10 on t he top shelf). The TN795 circuit pack must be in s lot 2. The cabinet is designed for wall mounting, but can b e floor - o r table-moun ted . See F igure

1-1 on page 1-7.

Customers who currently have DCP networking installed will need to purchase an Interchange to facilitate the TCP/IP-DCP conversi on.

DEFINITY ONE’s TCP/IP design is targeted for Mach 4 and above systems. Systems using IP55 TCP/IP will not function with DEFINITY ONE.

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Hardware

1 Introduction

Release 3.0 allows for the addition of one expansion cabinet. The cabinet must be side-by-side with the first cabinet and connected by LAN.

Figure 1-1. /Compact Modular Cabinet

PCMCIA MAJOR ALARM MINOR ALARM CLOCK

EM XFR

AUTO

OFF

OK REMOVE

SHUTDOWN

4 D

123 4

Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recommended for the TN744D circuit pack, but any other slot is acceptable.

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1. Slots 1 - 5

2. Slots 6 - 10

3. 650 Power Supply

4. PCMCIA Hard Disk Drive

1-7

Software 1 Introduction

Software

DEFINITY ONE systems use DEFINITY Release 9 software. For more information, see DEFINITY Enterprise Communications Syst em Release 9 Fe ature Description.

In addition to the basic software, optional packages (see Starter application package on page 8-4) are designed to enhance system capabilities. The basic software is required for the optional packages. See your account representative for more information.

The following major software options are available at additional cost: Co-Resident announcements, Processor Ethernet capability, SNMP agent, BCMS Vu, CentreVu CT Server.

Reliability

DEFINITY ONE provides a common communications solution featuring business communication, multimedia messaging, call accounting, and system management applications. The system is small in footprint and line size and the single-cabinet platform allows applications to work together, eliminating cost and complexity.

DEFINITY ONE offers superior reliability over traditional solutions for smaller businesses. Unnecessary boxes, cabling, and admin istration tasks are eliminated. Th e result is a system that is easier to install and configure than traditional solutions, with less risk of error. The integrated DEFINITY Site Administration tool simplifies the task of configuring DEFINITY and AUDIX. This reduces the likelihood of down time from administration errors.

DEFINITY ONE provides:

• System survival of minor power surges (incl udin g l i ghtni n g-i n duced surges up to

2,500 peak volts) without service interruption

• System operation in less-than-ideal locations of above-average temperatures and

humidity

• Automatic restoration of the last saved version following a power outage

• Remote diagnostics capability, enabling rapid troubleshooting and maintenance

• Scheduled centralized backups of critical system information at remote sites. In

an emergency, multiple copies of translations, AUDIX subscriber information, and the Windows NT registry files are available. Saved information can be quickly restored.

• Self-diagnostics and self-correction of system errors. The system automatically

calls the Avaya Technical Assistance Center for remote diagnostics support.

• Automatic standard maintenance routines

• Automatic backup of user translations per-customer settings

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Incomparable service

DEFINITY ONE customers enjoy incomparable service. Avaya’s knowledgeable sales associates and technicians are thoroughly trained in remote alarming, expert systems, troubleshooting, and disaster-recovery procedures.

1 Introduction

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1-9

Incomparable service 1 Introduction

Overview

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2 Desktop/Console Solutions

The communications needs of people in your company vary widely. Some may require only basic telephone service. Others may need effective messaging services or high-speed data communications and access to a variety of host and personal computers.

DEFINITY ONE brings voice communications, data communications, and messaging together on the desktop, which enables you to customize the types of service for various users.

Note:

Some applications and products are unavailable in s ome countries. Please check with your local distributor for further information about the features and applications available to you.

Telephones for the global marketplace

A wide variety of telephones, ranging from basic single-line to sophisticated digital service that integrates voice and data communications, are available with DEFINITY ONE. You can incorporate a mixture of telephone types based on user job function. All of the telephones are easy to use and provide the ability to tap into the power of DEFINITY ONE.

Telephones fall into two basic families — Digital Communications Protocol (DCP) and analog. These terms describe how each type of telephone communicates with your DEFINITY ONE system. These families of telephones are designed to accommodate the types of communications various users require. All telephones have touch-tone dialing and the message-waiting lamp for notification of messages.

The following DEFINITY telephones are supported:

• DEFINITY IP Softphones

• 4300-Series digital telephones

• 6400-Series digital telephones

• 7400-Series digital telephones

• 8400-Series digital telephones

• 9400-Series digital telephones (available in select European countries only)

• 6200-Series analog telephones

• 8100-Series analog telephones

• 9100-Series analog telephones

• 2500-Series analog telephones

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2-1

Telephones for the global marketplace 2 Desktop/Console Solutions

Digital DCP telephones

Digital telephones using the DCP use digital transmission for integrated voice, data, and control signals. Tr ansmission is over a con nection consi sting of on e or two pa ir of wires. Each connection supports one signalling channel and two information (voice and data) channels.

DCP telephones are useful for people who receive a high volume of calls, require access to multiple applications or databases, use switch features heavily, or require messaging services. DCP telephones can be used to expand the capabilities of personal computers.

DCP telephones provide the full range of DEFINITY ONE features on your desktop. In addition to multiline and multifunction capabilities, they provide access to integrated voice and data applications and messaging services.

Some models include display screens. DCP telephones can save money by reducing the number of lines, modems, and ports that would normally be needed for analog facilities.

The following DCP telephones are available for sale:

• 6400-Series digital telephones

• 8400-Series digital telephones

4600-Series digital IP telephones

• 4600-Series digital IP telephones

The 4600 series is a new line of digital business phones that use the Internet Protocol (IP) technology with Ethernet line interfaces and have downloadable firmware. This feature provides the user with the capability to natively administer and maintain the new 4600 series IP telephones . The l i ne of p hon es i nclud es t he 4 606 , 461 2, and 4624 models.

These new IP telephones emulate the DCP 64xx series of telephones and provide all of the same feature set that those phones provide except for the group listen feature. The IP phone’s dual connection architecture uses one connection to provide the media stream via the H.323 protocol stack and another connection to provide the rich set of DEFINITY features using the proprietary CCMS/DCP protocols over TCP/IP. The 4600 series IP telephones themselves will provide support for DHCP and TFTP over IPv4/UDP which enhance the administration and servicing of the phones. These phones utilize DHCP in order to obtain dynamic IP addresses and they utilize TFTP in order to download new versions of firmware for the phones.

DEFINITY ONE supports the following 4600-Series telephones:

• The 4624 IP telephone is a digital, multi-line IP telephone that has 24 call

appearance/ feature buttons and a 2- line by 24- character display. This telephone isdesigned for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility. The 4624 has 12 additional features that are accessible via the 2- line by 24- character display and are selected by the four display- associated soft keys. The 4624 has a built- in 2- way speakerphone and can be wall mounted.

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Telephones for the global marketplace

• The 4612 IP telephone is a digital, multiline IP telephone that has 12 call

appearance/ feature buttons and a 2- line by 24- character display. The 4612 has 12 additional features that are accessible via the 2- line by 24- character display and are selected by the four display- associated soft keys. The 4612 h as a built- in 2- way speakerphone and can be wall mounted.

• The 4606 IP telephone is a digital, single- line IP telephone with 6 call

appearance/feature buttons and a 2- line by 16- character display. The 4606 has a built- in 2- way speakerphone and can be wall mounted. There are no soft keys associated with the display.

Requirements

The 4300-Series telephones require either the TN2302 IP Media Processor circuit pack or the TN802B Medpro circuit pack for the audio capability. They also require the TN799 Control-LAN (CLAN) circuit pack for the signaling capability (either the B or C vintage) on the csi, si, and r platforms. Release 2 and above of the DEFINITYOne platform does not require the CLAN circuit pack in order to su pport the IP telephones

2 Desktop/Console Solutions

6400-Series digital telephones

The 6400-Series digital telephones are versatile 2-wire DCP telephones that support all of the key/hybrid features of DEFINITY ONE. These telephones have a new, global design and include the following additional features:

• Date and time display

• Feature button that allows switchhook control of a headset

• Conference, Transfer, Hold, and Last Number Dialed fixed feature buttons

• Group Listen capability. This allows you to use your handset or headset while

others in the room listen via a speakerphone. This 2-way handset, 1-way speaker mode allows you to serve as a spokesperson for a group.

• Station User Administration capability allows you to program certain features on

the telephone yourself.

• Whisper Page. This allows an assistant to announce a second call to a company

official during an active call on the official’s telephone. The announcement is heard only by the official.

• Auto Call Times. This allows each call to be timed automatically upon answer.

The elapsed call displays on the telephone. The timer is stopped automatically when a call is ended or placed on hold.

The 6400 Tip/Ring Module enables a 6400-series analog adjunct, such as a fax machine or modem to operate independently on the I2 channel with its own extension.

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6400-Series telephones DEFINITY ONE supports the following 6400-Series telephones:

• 6402 telephone

The 6402 telephone is a digital, single-line DCP telephone without a display; it can be wall mounted. This cost-effective, entry-level telephone is designed for users with basic call handling requirements. The 6402 is ideal for areas where there is minimum use, such as reception areas, copy rooms, file rooms, or warehouse locations. This telephone has a Feature button for accessing up to 12 system features and a built-in, 1-way (listen-only) speakerphone that facilitates off-hook dialing and listening to voice mail or broadcast messages.

• 6402D telephone

The 6402D telephone is a digital, single-line DCP telephone with a 2-line by 16character display. This telephone has a Feature button for accessing up to 12 system features. The 6402D has a 1-way (listen-only) speakerphone and can be wall mounted. There are no soft keys associated with the display.

• 6408+ telephone

The 6408+ telephone is a digital, multiline DCP telephone that has eight call appearance/feature buttons. This telephone has no display and can be wall mounted. The 6408+ is designed for users who need multiple line appearances and extensive features. The 6408+ has a built-in 2-way speakerphone and programmable keys so users can access more system features from the telephone.

• 6408D+ telephone

The 6408D+ telephone is a digital, multiline DCP telephone that has eight call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users who need multiple line appearances and extensive features. The 6408D+ has 12 additional features that are accessible via the 2-line by 24character display and are selected by the four display-associated soft keys. The 6408D+ has a built-in 2-way speakerphone and can be wall mounted.

• 6416D+ telephone

The 6416D+ telephone is a digital, multiline DCP telephone that has 16 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users with call coverage responsibilities wh o need multiple line appearances and extensive features. The 6416D+ has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) The 6416D+ has a built-in 2-way speakerphone and can be wall mounted when not used with the 24-button expansion module.

• 6416D+M telephone

The 6416D+M telephone is a digital, multiline DCP telephone that has 16 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users with call coverage responsibility who need multip le line appearances and extensive features. The 6416D+M has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys.

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A 24-button expansion module can be added to pr ovide 24 addi tional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.)The 6416D+M allows y ou to install a 100A Tip/Ring module, pro vidi n g a connection between the telephone and such analog adjuncts as modems, fax machines, analog conference-quality speakerphones, answering machines, and TDD machines commonly used by the hearing impaired. The 6416D+M has a built-in 2-way speakerphone and can be wall mounted. The 6416D+M also has a built-in headset jack.

• 6424D+ telephone

The 6424D+ telephone is a digital, multiline DCP telephone that has 24 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility. The 6424D+ h as 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. The 6424D+ has a built-in 2-way speakerphone and can be wall mounted. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.)

• 6424D+M telephone

2 Desktop/Console Solutions

7400-Series digital telephones

The 6424D+M telephone is a digital, multiline DCP telephone that has 24 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility. The 6424D+M has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. The 6424D+M allows you to install a 100A Tip/Ring module, providing a connection between the telephone and such analog adjuncts as modems, fax machines, analog conference-quality speakerphones, answering machines, and TDD machines commonly used by the hearing impaired. The 6424D+M has a built-in 2-way speakerphone and can be wall mounted. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) The 6424D+M also has a built-in headset jack.

Requirements

The 6400-Series telephones are compatible with the following 2-wire DCP circuit packs:

• TN2181 (16-port circuit pack)

• TN2224 (24-port circuit pack)

• TN2214 (international 24-port circuit pack)

The 7400-Series telephones are 4-wire, multiline, DCP telephones. Although these telephones are supported, they cannot take advantage of the latest set of DEFINITY ONE features. These telephones are not currently sold as new.

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8400-Series digital telephones

The 8400-Series telephones are versatile 2-wire/4-wire DCP telephones that offer flexibility and cost savings and support most of the key/hybrid features of DEFINITY ONE. (Table 2-1 on page 2-7 shows the differences between the 8400-Series telephones and 6400-Series telephones.) These telephones detect automatically whether they are plugged into a 2-wire or 4-wire digital line circuit card.

Note:

The 8400-Series teleph ones are not offer ed with new DEFINITY systems sales. However, you can still purchase these telephones from Avaya.

DEFINITY ONE supports the following 8400-Series telephones:

• 8403 telephone

The 8403 is a 3-line telephone without a display that can be wall mounted. This telephone has a built-in, 1-way (listen-only) speakerphone and three programmable buttons.

• 8405B telephone

The 8405B is a 5-line telephone without a display and can be wall mounted. The 8405B has a built-in 1-way speaker and programmable keys.

• 8405D+ telephone

The 8405D+ is a 5-line telephone with a 2-line, 24-character display that can be wall mounted. This telephone has a built-in 2-way speaker and programmable keys.

• 8410B telephone

The 8410B is a 10-line telephone without a display that can be wall mounted. The 8410B has a built-in 2-way speakerphone and programmable keys.

• 8410D telephone

The 8410D is a 10-line telephone with a 2-line, 24-character display. The 8410D has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. This telephone can be wall mounted.

• 8411D telephone

The 8411D is a 10-line telephone with a 2-line, 24-character display. This telephone is an enhanced version of the 8410D telephone that has a built-in RJ11C jack, which provides an interface to analog telephone devices (such as a telecopier or a modem) and an RS232 data interface for PassageWay Direct Connection. The 8411D has a built-in 2-way speakerphone and programmable keys. The 8411D has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. This telephone cannot be wall mounted.

• 8434DX telephone

The 8434DX telephone is a 34-button telephone with a 2-line, 40-character display. The 8434DX has a built-in 2-way speakerphone and programmable keys. The 8434DX has 12 additional features that are accessible via the 2-line by 40character display and are selected by the four display-associated soft keys. A 24button expansion module can be added. (The 24-button expansion module requires power from the station or the closet.)

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Table 2-1. Differences between the 6400-Series telephones and 8400-Series telephones

2 Desktop/Console Solutions

Feature 6400-Series

telephones

8400-Series telephones

Whisper Page Yes Yes Group Page Yes Yes Bridged Appearance Yes Yes Personal CO Line

Yes Yes

Appearance Directed Call Pick-up Yes Yes Group Listening Yes No Station User

Yes No

Administration Time/Day Default Yes No Adjustable Display Yes No Pull-out Tray Yes No Headset without handset

Yes No

offhook Dual-Purpose NEXT

Yes No

button Auxiliary Jack No Yes Tip/Ring Interface 6416D+M and

Yes (8411)

6424D+M only 2- and 4- wire 2-wire only Yes RS-232 CTI Interface No Yes (8411) AD Labeling Yes Yes Active Dialing Yes Yes Context-Sensitive Help Yes Yes Automatic Timer Yes No

Requirements

The 8400-Series telephones are compatible with all 2-wire and 4-wire DCP circuit packs.

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9400-Series digital telephones

The 9400-Series telephones (used only in selected European countries) are digital telephones. The 9403 and 9434 telephones operate in both 2-wire and 4-wire configurations. The 9410 telephone operates only in the 2-wire DCP configuration.

Note:

These telephones are not currently sold as new.

DEFINITY ONE supports the following 9400-Series telephones:

• 9403 telephone

The 9403 telephone is a 3-line digital telephone without a display and can be wall mounted. This telephone has a built-in, 1-way (listen-only) speakerphone and three programmable buttons. The 9403 operates in both 2-wire and 4-wire configurations.

• 9410 telephone

The 9410 telephone is a digital, multiline telephone that has 10 call appearance/feature buttons and a 2-line by 24-character display. The 9410 has a built-in 2-way speakerphone and can be wall mounted. This telephone operates only in the 2-wire DCP configuration.

• 9434 telephone

The 9434 telephone is a digital, multiline telephone that has 34 call appearance/feature buttons and a 2-line by 24-character display. The 9434 has a built-in 2-way speakerphone and can be wall mounted. The 9434 operates in both 2-wire and 4-wire configurations.

7300/ATL-Series hybrid telephones

Requirements

The 9400-Series telephones are compatible with all 2-wire circuit packs. The connection is made via a 2-wire, 16-port or 24-port DCP interface card.

The 7300/ATL-Series telephones are multiline, hybrid telephones. Although these telephones are supported, they cannot access the latest set of DEFINITY features. These telephones are not currently sold as new.

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Analog (single-line) telephones

Single-line telephones are an economical choice for users who do not handle many calls and do not use modems and fax machines extensively.

All signals between analog telephones and the DEFINITY system are analog over a pair of wires. Only one incoming call can ring at a time, but the telepho ne can actually

handle two calls — one active and one on hold. Depending on the particular tel ephone, you can altern ate between two cal ls or set up a

three-way conference using the switchhook or flash button. You can access DEFINITY ONE voice features either by entering access codes from your touch-tone keypad or by pressing feature buttons.

The following analog telephones are available:

• 6200-Series analog telephones

• 8100-Series analog telephones

• 9100-Series analog telephones

• 2500-Series analog telephones

2 Desktop/Console Solutions

6200-Series analog telephones

The 6200-Series telephones are single-line, analog telephones. There are three 6200 telephones available:

• 6210 telephone

The 6210 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in Data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the single analog line.

• 6218 telephone

The 6218 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in Data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the sing le analog line. The 6 218 also has 8 s peed dial buttons and a 2-way speakerphone. The 6218 telephone is available in the U.S. only.

• 6220 telephone

The 6220 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the single analog line. The 6220 also has 10 speed dial buttons and a 2-way speakerphone.

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8100-Series analog telephones

The 8100-Series telephon es are si ngle-l ine analog telepho nes that require one t ip-andring pair for operation. These telephones are not currently sold as new.

DEFINITY ONE supports the following 8100-Series telephones:

• 8101M telephone

The 8101M telephone is a single-line analog telephone that contains a Message light, selectable personalized ringing pattern, and a Data jack. This telephone allows users to access system features with the Flash button.

• 8101 telephone

The 8101 telephone is a single-line analog telephone that contains a Message light, selectable personalized ringing pattern, and a Data jack. This telephone allows users to access system features with the Flash button. The 8101 provides the added features of automatic redial, (with a Redial button) and a Hold button.

• 8102M telephone

The 8102M telephone is a single-line analog telephone that contains 12 programmable dialing buttons, automatic redial, selectable personalized ringing pattern, a Message light, a Hold button, a Data jack, and an Adjunct jack. This telephone allows users to access system features with the Flash button.

• 8110M telephone

The 8110M telephone is a single-line analog telephone that contains 12 programmable dialing buttons, automatic redial, selectable personalized ringing pattern, a Message light, and a Hold button. This telephone also has a built-in speakerphone. The 8110M allows users to access system features with the Flash button.

9100-Series analog telephones

The 9100-Series telephones are cost-effective analog telephones (sold outside North America only). These telephones are not currently sold as new.

DEFINITY ONE supports the following 9100-Series telephones:

• 9101 telephone

The 9101 telephone has the following features:

~ Standard alphanumeric dial pad ~ Convenient pulse or push-button tone dialing ~ A fully modular connection that provides maximum ease of installation ~ Tel ep hon e-l ine powered ; unaffected by power interruption ~ Easily installed on desk or table ~ User-selectable ringer volume and pitch control ~ Flashing ringer light that indicates an incoming call ~ Flashing Message light ~ Flash button for accessing system features such as Hold and Transfer

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