Avaya 555-231-743 User Manual

Download

Page 1

GuestWorks® and DEFINITY

Enterprise Communications Server

Release 9 Technician Handbook for Hospitality Installations

555-231-743 Issue 1 November 2000

Page 2

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, i f toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353. Outside of the United States and Canada, contact your Avaya representative.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company's telecommunications equipment) by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

motive or intent)

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator , your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

• Avaya-provided telecommunications systems and their interfaces

• Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply

with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AV1USA-43023-MF-E.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

Tradema rks

AUDIX, DEFINITY, and GuestWorks are registered trademarks of Avaya and Lucent Technologies. Comsphere is a registered trademark of Paradyne Corp. GuideBuilder, INTUITY, and ProLogix are trademarks of Avaya and Lucent Technologies. Okidata is a registered trademark of OKI Electric Co., LTD. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Xiox is a trademark of @Comm Corporation.

Ordering Information

Call: Avaya Publications Center

U.S. Voice: 1 888 582 3688 U.S. Fax: 1 800 566 9568 Canada Voice: +1 317 322 6619 Europe, Middle East, Africa Voice: +1 317 322 6416 Asia, China, Pacific Region, Caribbean,

Latin America Voice: +1 317 322 6411

Non-U.S. Fax: +1 317 322 6699

Write: Avaya Publications Center

2855 N. Franklin Road Indianapolis, IN 46219 U.S.A.

Order: Document No. 555-231-743

Issue 1, November 2000

For more information about Avaya documents, refer to the section entitled “Related Documents” in “About This Handbook.”

You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Avaya Publications Center.

Technical Support

In the United States and Canada, Avaya technicians and customers should call 1-800-242-2121, and dealer technicians should call 1-877-295-0099. Outside the United States and Canada, Avaya technicians should contact their Center of Excellence (COE), and customers and dealer technicians should contact their Avaya authorized representative.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment described in this book indicates that the equipment conforms to the following European Union (EU) Directives:

• Electromagnetic Compatibility (89/336/EEC)

• Low Voltage (73/23/EEC)

• Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and

For more information on standards compliance, contact your local distributor.

Comments

To comment on this document, return the comment form.

Avaya Web Page

http://www.avaya.com

Acknowledgment

This document was prepared by the Information Development Organization for Global Learning Solutions.

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

i-CTR4 PRI

Page 3

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

555-231-743

Contents

Contents iii

About This Handbook xi

■ Suggested Training xi

■ Reasons for Issue xii

■ Conventions xii

■ Related Documents xiii

Hospitality Features 1

Installing the System 3

■ Overview 3

■ Installation Checklist 4

■ Additional Parts and T est Equipment 5

November 2000

iii

Issue 1

■ Planning and Preparing the Site 6

■ Unpacking the Equipment 9

■ Installing and Connecting the Equipment 9

■ Installing Telecommunications Cabling 10

■ Installing the Management Terminal 10

Connecting a PC to the Switch 11

Parts List 11 Cabling Diagram 11

■ Activating the Systems 12

■ Setting Up the Initial Options 12

■ Connecting the Hospitality Adjuncts 15

Overall Hospitality Connectivity 17 Switch-to-INTUITY Admin Link (TCP/IP) 19

Parts List 19 Distance Limits 19 Cabling Diagram 20 Crossover Wiring 21

Page 4

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Switch-to-INTUITY Admin Link (X.25) 22

Parts List 22 Distance Limits 23 Cabling Diagram 23

Switch-to-INTUITY Admin Link (Mode Code Integration) 24

Switch-to-INTUITY Voice Port Connections 25

Parts List 25 Distance Limits 26 Cabling Diagram 29

INTUITY Lodging-to-PMS Link 30

Parts List 30 Distance Limits 30 Cabling Diagram 31 Test Procedure 33

555-231-743

November 2000

Issue 1

Switch-to-Call Accounting Links 34

Co-Resident INTUITY Lodging Call Accounting Link Using the DCE Port 35

Parts List 35 Distance Limits 35 Cabling Diagram 36 Test Procedure 37

Xiox Call Accounting System Link Using the DCE Port 39

Parts List 39 Distance Limits 39 Cabling Diagram 40 Test Procedure 41

Stand-alone Call Accounting System Link Using the DCE Port 43

Parts List 43 Distance Limits 43 Cabling Diagram 43 Test Procedure 44

Page 5

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Switch-to-Call Accounting Link using DCP Data Modules 46

Parts List 46 Distance Limits 47 Cabling Diagram 47 8400B Options 48 7400A Options 49 7400B Options 50

INTUITY Lodging Call Accounting-to-PMS Link 51

Parts List 51 Distance Limits 51 Cabling Diagram 52

Xiox Call Accounting-to-PMS Link 53

Parts List 53 Distance Limits 53

555-231-743

November 2000

Issue 1

Cabling Diagram 53

Switch-to-PMS Link 54

Parts List 54 Distance Limits 54 Cabling Diagram 55 8400B Options 56 7400A Options 57 7400B Options 58 Test Procedure 59

Journal/PMS Log or System Printer Connections 61

Parts List 61 Distance Limits 61

Cabling Diagram 62 8400B Options 63 7400A Options 64 7400B Options 65 Okidata Model ML321T Journal/PMS Log

Printer Options 66 Okidata Model ML321T System Printer Options 67 Test Procedure 69

Page 6

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Printer Connection on the INTUITY 71

Parts List 71 Cabling Diagram 71

Switch-to-INADS Connections 72

Parts List 72

SCC and MCC 72

CMC 72 Cabling Diagram 73 INADS Registration 74

MAP Remote Access Connections 75

Parts List 75 Cabling Diagram 76 INADS Alarm Origination Download 77

555-231-743

November 2000

Issue 1

Translations and Testing 79

■ Checklist 80

■ Miscellaneous Translations 81

Time of Day and Date (INTUITY) 82 Dial by Name Special Application (Switch) 83 Dial Plan (Switch) 84 Dial Plan (INTUITY) 85 Feature Access Codes (Switch) 86 Class of Service (Switch) 89 Class of Restriction (Switch) 91 Class of Service (INTUITY) 98 System Parameters (INTUITY) 99 Fax Parameters (Switch and INTUITY) 101

Billing Considerations When Forwarding Faxes 102

Abbreviated Dialing Lists (Switch) 103 Listed Directory Numbers (Switch) 104 Attendant Console (Switch) 105 Attendant Console Button Layouts (Switch) 106 Attendant Backup (Switch) 110 Office Staff, Front Desk, and Guest Services

Telephones (Switch) 113 Backup Telephone Button Layouts (Switch) 116

Page 7

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Mailboxes for AUDIX Subscribers (INTUITY) 120 Guest Room Telephones (Switch) 121 Administering Analog Caller ID (Switch) 124

Administering Caller ID 124 Administering Caller ID Station Options 125

Suite Telephones (Switch) 126

Enabling Suite Check-In 127 Administering Station Hunting 127 Administering Station Hunt Before Coverage 128 Considerations 129

Mailboxes for Guest Rooms (INTUITY) 132 Recorded Announcements (Switch) 133 Emergency Access to Attendant (Switch) 137 Crisis Alert (Switch) 138 Trunk Groups (Switch) 142

555-231-743

November 2000

Issue 1

vii

Assigning DID Numbers to Guest Rooms (Switch) 143

Enabling Automatic and Custom Selection of DID Numbers 144

Assigning the DID Numbers 145 Assigning DID Number Feature Buttons 146 Considerations 146

Automatic Wakeup Options (Switch) 148 Call Vectoring (Switch) 150 Attendant Vectoring (Switch) 152 Dial by Name (Switch) 153 Trunk-to-Trunk Transfer (Switch) 156

■ Switch-to-INTUITY Translations 157

Switch-to-INTUITY Messaging Link 157

TCP/IP Signaling 158

TCP/IP Link (Switch) 158

TCP/IP Link (INTUITY) 165

Testing the TCP/IP Link 169 X.25 Signaling 174

X.25 Link (Switch) 174

X.25 Link (INTUITY) 177

Testing the X.25 Link 179

Page 8

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Mode Code Integration 181

Mode Code Integration Link (Switch) 181

Mode Code Integration (INTUITY) 182

INTUITY AUDIX Voice Ports (Switch) 183 Hunt Groups for INTUITY AUDIX

Voice Ports (Switch) 186 Extensions for Guest Message Retrieval (Switch) 188 Call Coverage Path (Switch) 189 INTUITY AUDIX Voice Ports (INTUITY) 190 Services to Phone Number Mapping (INTUITY) 192 Attendant and Administrator Passwords (INTUITY) 193 Testing the Switch-to-INTUITY Voice Ports 194

■ INTUITY Lodging-to-PMS Translations 195

PMS Interface for GuestWorks 196 Stand-Alone Interface Link 198

555-231-743

November 2000

Issue 1

viii

Testing the INTUITY Lodging-to-PMS Link 201

■ Switch-to-Call Accounting Translations 205

Link Parameters (INTUITY) 205 CDR Parameters (Switch) 205 Testing the Switch-to-Call Accounting Link 206

■ INTUITY Lodging Call

Accounting-to-PMS Translations 207

Testing the INTUITY Lodging Call Accounting-to-PMS Link 207

■ Switch-to-PMS Link Translations 208

Hospitality Parameters 208 Link Connectivity Administration 212

Network Control (Netcon) Data Module 212 Data Modules 213

Housekeeping Status 213 Controlled Restrictions 215 Testing the Switch-to-PMS Link 216

Switch-to-PM S Link Testing with the RS232 Mini-Tester 217

Netcon and Data Module Testing 219 PMS Testing and Status 220 Database Swap Testing 221

Page 9

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

555-231-743

Contents

Check-In and Check-Out Testin g 222 Message Waiting Testing 223 Controlled Restrictions Testing 226 Housekeeping Status Testing 227

■ Printer Translations (Switch) 228

Testing the Journal/PMS Log or System Pri nter 231

■ Parallel Printer Translations (INTUITY) 233

■ Customer Logins (Switch) 233

■ Customer Logins (INTUITY) 233

■ Security Notification (Switch) 234

■ Save Translations (Switch) 235

■ Create Backup (INTUITY) 235

Continuing with the Switch Installation 237

November 2000

Issue 1

■ Testing the Switch 237

■ Installing and Wiring Telephones and Other Equipment 237

■ Testing Telephones and Other Equipment 238

■ Customer Tur nover 238

■ Maintenance 239

Appendixes 241

■ Appendix A — Parts List 242

■ Appendix B — Connector Pinouts 244

■ Appendix C — List PMS Down Events 245

■ Appendix D — Homisco Call Record Format 248

■ Appendix E — Xiox Call Accounting Format 249

Index 251

Page 10

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

555-231-743

November 2000

Issue 1

Page 11

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

This handbook provides instructions for installing GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) switches in a hospitality solution. The procedures in this handbook describe how to connect the switch and adjuncts used in a hospitality solution, and how to administer the switch so it operates with the adjuncts in a hospitality solution. The information provided in this handbook includes information about preparing the site, unpacking and installing the cabinets, connecting cabling and adjuncts, translating the switch and adjuncts, and activating and testing the switch.

555-231-743

November 2000

Issue 1

xiSuggested Training

The information in this handbook can be used with any of the following switches when the switches are optioned for hospitality services:

■ GuestWorks

■ DEFINITY ECS

■ ProLogix™

■ DEFINITY Business Communications System (BCS).

Suggested Training

It is suggested that technicians installing this equipment receive training on GuestWorks and DEFINITY ECS Release 9 (R9) before installing this equipment. Except for connectivity of hospitality adjuncts and translations of those adjuncts, this handbook contains high-level reminders of the tasks required to install the switch, and is not intended to replace normal switch training or standard switch installation documents.

Page 12

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

Reasons for Issue

555-231-743

November 2000

Issue 1

xiiReasons for Issue

This document replaces the (555-231-109) that is still valid on GuestWorks Issue 6 systems. This document is issued for the following reasons:

■ To update all information related to Release 9 of the DEFINITY ECS

■ To update information about the Transmission Control Protocol/Internet

■ To add information about Custom Selection of VIP Direct Inward Dialing

Conventions

The following conventions are used in this handbook:

■ In this handbook, the term “switch” refers to the telephone switching

■ All screens shown in this handbook are approximations of how the actual

GuestWorks Issue 6 Technician Handbook

software. GuestWorks now uses the same software release numbering as DEFINITY ECS.

Protocol (TCP/IP) messaging con nec ti vity between the switch and the

INTUITY™ voice messaging system.

(DID) Numbers.

equipment (GuestWorks, DEFINITY ECS, ProLogix, or DEFINITY BCS); the term “INTUITY” refers to the voice messaging and call accounting platform; and the term “PMS” refers to the Property Management System provided by the customer.

screens appear. Depending on the system options, the screens may vary.

■ The terms “attendant console” and “backup telephone” are used in this

document. The attendant console is the model 302 that is usually found at the front desk. The preferred backup telephone is the model 6424 or 8434 telephone with attendant-type feature buttons. The model 6408 or 8410 can be used as a secondary backup to the model 6424 or 8434.

■ For most hospitality installations, the MAP/5P is the voice messaging

platform of choice. For very large installations that require more voice ports or message storage, the MAP/40P or MAP/100 may be used. Unless otherwise noted, the term “MAP” refers to any of the different platforms. Any differences between the platforms (other than capacities) will be noted in this handbook.

■ This handbook documents two versions of the INTUITY system —

Release 4.4 (R4.4) and Release 5 (R5). Unless otherwise specified, all connectivity and administration applies to either release.

Page 13

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

■ Administration command paths and options you enter in the administration

fields are shown as follows:

change system-parameters hos pita lity

Some administration command paths have additional actions available (such as change, list, add, and display). In this document, only the suggested action is shown in the administration sections.

■ Field names referring to the administration screens are shown as follows:

Queue Length

■ On the cabling diagrams, the << and >> symbols are used to show the

plug-receptacle relationship. If this relationship is not known, the diagrams show a rectangular box.

■ Switch hardware is offered on the compact modular cabinet (CMC), the

single-carrier cabinet (SCC), or the multi-carrier cabinet (MCC) platforms. Specific cabinet models will not be mentioned except when necessary. Refer to the installation document for the cabinet type you are installing.

555-231-743

November 2000

Issue 1

xiiiRelated Documents

■ Switch software is packaged for

CMC hardware, the system uses MCC hardware.

Hospitality Features

DEFINITY now has different offer categories for customers. Offer Category A contains all possible DEFINITY features and is used by the DEFINITY ECS and ProLogix products. Offer Category B contains a subset of Offer Category A features used by the GuestWorks and DEFINITY BCS products. The following is an abbreviated list of the hospitality features most likely to be used in your installation:

■ Analog Station Caller ID

555-231-743

November 2000

Issue 1

■ Answer Detection

■ ASCII Data Over the Switch-to-Property Management System (PMS) Link

■ Attendant Backup

■ Attendant Split Swap

■ Authorization Codes

■ Automated Attendant

■ Automatic Alternate Routing (AAR)

■ Automatic Route Selection (ARS)

■ Automatic Selection of DID Numbers

■ Attendant-activated Automatic Wakeup Service

■ Attendant-activated Do Not Disturb

■ Basic Call Management System (BCMS)

■ Busy Verification

■ Call Vectoring (requires the TN750C circuit pack when using Call Vectoring

for the Automated Attendant feature)

■ Check-in/Check-out

■ Controlled Restrictions

■ Crisis Alert to attendant console, display station, or digital pager

■ Custom Selection of VIP DID Numbers (new for R9)

■ Daily Wakeup

Page 18

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Hospitality Features

■ Dial by Name (only available on GuestWorks or DEFINITY BCS)

■ Dual Wakeup

■ Emergency Access to the Attendant

■ Guest-activated Automatic Wakeup (requires a speech synthesizer circuit

pack)

■ Guest-activated Do Not Disturb (requires a speech synthesizer circuit

pack)

■ Integrated Services Digital Network (ISDN) access using Primary Rate

Interface (PRI) and Basic Rate Interface (BRI) telephones and adjuncts

■ Maid Status

■ Message Waiting Lamps, either light-emitting diode (LED) or neon, on

guest room telephones

■ Names Registration

■ PMS Interface

■ Recorded Announce ments (requires the TN750C ci rcui t pack )

555-231-743

November 2000

Issue 1

■ Room Status

■ Station Self-Display

■ Suite Check-In

■ Switch/INTUITY/PMS Link Integration

NOTE:

If your installation is using the Mode Code Integration feature, the Switch/INTUITY/PMS Link Integration feature is not an option.

■ Terminal Translat ion Initializat ion

■ Trunk Identification

■ VIP Wak eup

■ Wakeup Activation via Tones

NOTE:

If Wakeup Activation via Tones is enabled, the wakeup feature provided by a speech synthesizer circuit pack is disabled from service.

■ World Class Routing (WCR).

Page 19

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

This section describes the procedures you must use to install the components of a hospitality solution.

Overview

Before you connect the switch to the hospitality adjuncts (see “Connecting the

Hospitality Adjuncts” on page 15), you must first install the basic switch equipment

and, if purchased, install the INTUITY voice messaging system. Use the following documents when installing the switch and voice messaging equipment:

555-231-743

November 2000

Issue 1

3Overview

■

DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets

■

DEFINITY ECS Installation and Test for Single-Carrier Cabinets

■

DEFINITY ECS Installation and Test for Multi-Carrier Cabinets

■

DEFINITY ECS Change Description

■

DEFINITY ECS Installation for Adjuncts and Peripherals

■

INTUITY Messaging Solutions Release 4 MAP/5P System Installation

■

INTUITY Messaging Solutions Release 4 MAP/40P System Installation

■

INTUITY Messaging Solutions Release 4 MAP/40 and MAP/40s System Installation

■

INTUITY Messaging Solutions Release 4 MAP/100 System Installation

■

INTUITY Messaging Solutions Release 5 Documentation (CD).

Page 20

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Installation Checklist

The following is a brief checklist of the tasks required to install and translate a hospitality solution.

Table 1. Installation Checklist

555-231-743

November 2000

Issue 1

4Installation Checklist

✔

Procedure

Verify parts and test equipment page 5 Plan and prepare the site page 6 Unpack the equipment page 9 Install and connect the equipment page 9 Install telecommunications cabling page 10 Install the management interface page 10 Activate the systems page 12 Set up the initial options page 12 Connect and test the hospitality adjuncts page 15 Miscellaneous translations and testing page 81 Switch-to-INTUITY translations and testing page 157 INTUITY Lodging-to-PMS translations and testing page 195 Switch-to-Call Accounting translations and testing page 205 INTUITY Lodging Call Accounting-to-PMS translations and

testing Switch-to-PMS link translations and testing page 208 Printer translations and testing page 228 Logins, security, and backups page 233 General switch testing page 237 Install and wire telephones and other equipment page 237 Test telephones and other equipment page 238 Turn the switch over to the customer page 238

Begins

on...

page 207

Page 21

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Additional Parts and Test Equipment

Other than the tools and test equipment noted in the installation manuals, you should also have the following items available on site:

■ RS232 mini-tester (comcode 407515139)

NOTE:

The mini-tester shows positive voltage with a green LED and negative voltage with a red LED. This can be verified by

connecting the mini-tester to a printer’s EIA port, adding power to the printer, and then putting the printer on-line. The Data Terminal Ready (DTR) lamp should then light with a positive (green) voltage. You may already have your own mini-tester that shows positive voltage as red and negative voltage as green. If this is true at your installation, the mini-tester result diagrams shown in this handbook must be read from an “opposite” perspective; that is, if the book shows that DTR should be green, and you have a mini-tester that operates in an “opposite” mode, your mini-tester will show DTR being red. This change in perspective should be true for all data leads.

November 2000

Issue 1

5Additional Parts and Test Equipment

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the minitester in-line during actual operation.

■ RS232 gender changers and M25A or M25B RS232 cables

■ Analog line used to place test calls.

See “Appendix A — Parts List” on page 242 for a list of the parts used for this installation. Part numbers are provided in case replacements must be ordered.

Page 22

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Planning and Preparing the Site

See Chapter 1 in the DEFINITY ECS and INTUITY installation documents for more information about the tasks in this section.

1. Inventory the equipment delivered to the customer site and verify that it

matches the customer’s order. If the equipment does not match the customer’s order, follow the appropriate claims process or report the discrepancies to your Avaya representative. If this is a dealer-installed site, report the discrepancies to the dealer.

The equipment may include the following:

■ Switch cabinets and circuit packs

■ Default translation card (GuestWorks and DEFINITY BCS only)

Unless instructed otherwise, always use the default translation card.

■ DEFINITY Site Administration (DSA) software (provided for the

customer’s PC), or a 715 management terminal

■ Multi-Application Platform (MAP) for INTUITY Lodging Voice

Messaging, INTUITY AUDIX Voice Messaging, and INTUITY Lodging Call Accounting

555-231-743

November 2000

Issue 1

6Planning and Preparing the Site

When using the INTUITY Lodging Call Accounting from Homisco, share “Appendix D — Homisco Call Record Format” on page 248 with the PMS vendor before or during the switch integration.

■ Xiox™ call accounting equipment, which will be software, a buffer

box, and a PC Call Xiox technical support at +1-480-970-9015, +1-602-970-9015,

+1-603-624-4424, or +1-650-548-5200 if any issues arise about their call accounting equipment or installation support.

■ Attendant console

■ Multiappearance telephones (usually the 6400-series

or 8400-series; a 6424 or 8434 is recommended as the primary attendant backup telephone)

■ Guest room telephones

If custom room telephones and faceplates are being ordered, coordinate the translations on the switch with any special feature access buttons being programmed by the vendor. If programming is done ahead of time, this could save time at installation.

■ Modems

Page 23

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ Printers

The Okidata

Models 320, 321, and 184T are often used for hospitality installations, but be aware that other printers may be delivered on site.

■ Miscellaneous equipment.

■ If the INTUITY Lodging Call Accounting co-resident application from

Homisco has been ordered, part of the miscellaneous equipment is a set of adapters, cables, and user documentation used with the INTUITY system. This equipment is packaged in a separate box

with the INTUITY equipment and is labeled “Hold for Homisco Technicians - Do Not Discard!” Save this equipment for the Homisco technicians.

2. Locate the equipment room and lay out the equipment room floor plan. If possible, use standard floor plans as described in

Description

. When laying out the equipment locations, consider the

following:

■ The switch-to-MAP link distance limitations depend on whether you

are using Transmission Control Protocol/Internet Protocol (TCP/IP), X.25, or Mode Code:

555-231-743

November 2000

Issue 1

7Planning and Preparing the Site

DEFINITY ECS System

— The TCP/IP link using the crossover cord is 328 feet (100

meters). This is the default configuration.

— The TCP/IP link using a 10/100base-T auto-sensing hub or

router is 656 feet (200 meters). This can be 328 feet (100 meters) on either side of the hub or router.

— The Isolating Data Interface (IDI) X.25 link must be 200 feet

(61 meters) or less. This link is used only on an upgraded

system if TCP/IP is not used. Duplicated

systems must use data modules instead of IDI, so the distance limit is not an issue.

— The Mode Code link is done over the same analog voice

ports connected between the switch and the voice messaging adjunct. The analog ports have a distance limit of 20000 feet (6100 meters). This connection is limited to upgraded systems; the default configuration is TCP/IP.

■ The link between the switch and the INTUITY Lodging Call

Accounting on the MAP is limited to 50 feet (15.2 meters) unless you use DCP data modules to extend the distance. When using a stand-alone call accounting system, there is still the 50 foot (15.2 meter) limit that can be extended with DCP data modules.

Page 24

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ For the call accounting link, the MAP hardware must be within 50

feet (15.2 meters) of the PMS. This distance can be extended using a pair of Digital Communications Protocol (DCP) data modules

connected through the switch.

Figure 2 on page 17 illustrates an overall view of a hospitality solution.

Additional equipment that you must consider when laying out the floor plan includes the following:

■ A customer-provided PC equipped with DSA, or a 715 management

terminal

■ Cross-connect fields

■ Space requirements and room layout

■ Cable slack manager.

3. Lay out and ensure appropriate power for the switch and the management terminal in the equipment room, and arrange for an electrician to install.

4. Lay out and ensure appropriate grounding in the equipment room, including provisions for a coupled bonding conductor (CBC).

555-231-743

November 2000

Issue 1

8Planning and Preparing the Site

5. Determine the location of equipment closets where feeder cables can be terminated.

6. Determine where external trunk lines come into the building and where external trunk converters and adapters will be installed.

7. Determine an appropriate available port circuit on the switch for each telephone, trunk, and peripheral connection needed, and create a provisioning plan based on standard procedures.

8. Have the customer contact the PMS vendor and, if not using the INTUITY Lodging Call Accounting, the call accounting system vendor to find out if there are any special connections required to interface with their equipment. It is highly recommended that the customer schedule the vendors to be on-site when the connections are made and the testing is done for the PMS and the call accounting. If the vendors cannot be on-site, they should at least be available by telephone.

9. If this is an upgrade from an existing system, remind the customer that during the cutover, all Automatic Wakeup requests and Do Not Disturb requests must be noted manually. After the cutover is complete, the customer must manually input these requests.

Page 25

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Unpacking the Equipment

CAUTION:

Lifting and moving the switch cabinets may require two people. The average weight of a CMC is 50 pounds (23 kilograms); an SCC is 125 pounds (60 kilograms); and the MCC is 800 pounds (268 kilograms). Use caution to avoid injury.

See Chapter 1 in the DEFINITY ECS installation documents and Chapter 2 in the INTUITY installation documents for more information about the tasks in this section.

1. Unpack the equipment.

2. Inspect the equipment for any damage. Report any damages according to local procedures.

3. Ensure that all circuit packs are fully inserted into the proper slots according to the Customer Service Document (CSD). Report any discrepancies to your Avaya representative or authorized dealer.

555-231-743

November 2000

Issue 1

9Unpacking the Equipment

Installing and Connecting the Equipment

See the appropriate installation document for information about installing and connecting the equipment:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 1 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 1 of

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapters 2 through 4 in the

INTUITY installation documents.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

Page 26

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Installing Telecommunications Cabling

See the appropriate installation document for information about installing telecommunications cabling:

555-231-743

November 2000

Issue 1

10Installing Telecommunications Cabling

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 2 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 2 of

Test for Multi-Carrier Cabinets

Installing the Management Terminal

The management terminal for administration on either the switch or the INTUITY system can be either a customer-provided PC loaded with the DSA software, or a dedicated management terminal, which must be purchased separately. It is the

customer’s responsibility to set up his or her PC with DSA, but the technicians are responsible for connecting and setting up the 715 management terminal if it was purchased for the system. Use the customer’s PC, your own laptop PC, or the management terminal to access the switch for administration during the installation.

See the appropriate installation document for information about installing the management terminal:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

DEFINITY ECS Installation,

■ For SCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 4 in the INTUITY

installation documents.

The following section shows how to connect a PC to the switch.

Page 27

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Connecting a PC to the Switch

Use the on-line help for DSA to set the communication options on the PC.

Parts List

■ PC with keyboard and monitor

■ One M25A or M25B RS232 cable (or equivalent 25-pin straight-through

cable); see “Appendix A — Parts List” on page 242.

■ One 9-pin to 25-pin transition cable (if using a 9-pin COM port)

(comcode 847106945)

■ Gender changers, as needed.

Cabling Diagram

555-231-743

November 2000

Issue 1

11Installing the Management Terminal

COM

Port

9-pin to

25-pin

Cable

(optional)

M25A or

M25B

RS232

Cable

Figure 1. Direct PC Connection to the Switch

Switch

TERM (J3) (csi), TERM or DOT (si), or

TERMINALACTIVE (r)

pc2serv.cdr

Page 28

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Activating the Systems

See the appropriate installation document for information about activating the switch and the INTUITY system:

555-231-743

November 2000

Issue 1

12Activating t he Systems

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 3 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 3 of

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 4 in the INTUITY

installation documents.

Unless instructed otherwise,

always

translation card.

Setting Up the Initial Options

After activating the systems, there are some initial administration options you must set up. In addition to the procedures given in this section, see the appropriate installation document for information about setting up the initial options:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 3 of

Test for Single-Carrier Cabinets.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

activate your system using the default

DEFINITY ECS Installation,

DEFINITY ECS Installation and

■ For MCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 5 in the INTUITY

installation documents.

NOTE:

Before setting any options, ensure that the default translation card is being used on a GuestWorks or DEFINITY BCS switch. A default translation card is not used on a DEFINITY ECS or ProLogix switch.

Do the following to set up the initial options:

1. After the switch powers up, log on to the switch using the

craft

and the crftpw password. Distributors should use the dadmin login ID.

Page 29

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

2. Before you do any administration, verify that you are using the correct translation card. For a DEFINITY ECS or ProLogix system, you will start with a blank card, and all options must be set on site. For GuestWorks and DEFINITY BCS, there is a default translation card that is already administered for Offer Category B with certain default options. Check this by using the display system-parameters offer-options command.

NOTE:

If the Offer Category is not set correctly and activated, contact the technical support group or your regional Center of Excellence (COE). The switch must be set to the correct Offer Category; the translations must be saved; and the switch must be reset before you can do any translations.

3. Set the required country options using the change system-parameters country-options command.

4. Set the daylight savings time rules using the change daylight-savings-

rules command.

555-231-743

November 2000

Issue 1

13Setting Up the Initial Options

5. Set the date and the time using the set time command. This includes applying the daylight savings time rules set up in Step 4.

6. If the switch has EPNs in different time zone locations, use the change location command to set the time zone offset, daylight savings rules, and numbering plan area code.

7. Set the switch maintenance parameters using the change system-

csi

parameters maintenance command. For

systems that have a C-LAN (TN799C) circuit pack, use Page 2 of this screen to verify that the Bus Bridge Packet Interface 2 has been enabled for the C-LAN circuit pack. If it is not already assigned, enter the C-LAN circuit pack equipment location, and use the defaults for the Timeslot Port fields as shown below.

change system-parameter maintenance Page 2 of 4

MINIMUM MAINTENANCE THRESHOLDS ( Before Notification )

TERMINATING TRUNK TRANSMISSION TEST (Extension)

ISDN MAINTENANCE

DS1 MAINTENANCE

SPE OPTIONAL BOARDS

TTRs: 4 CPTRs: 1 Call Classifier Ports: MMIs: 0 VCs:

Test Type 100: Test Type 102: Test Type 105:

ISDN-PRI TEST CALL Extension: ISDN BRI Service SPID:

DSO Loop-Around Test Call Extension:

Bus Bridge: 03C05 Inter-Board Link Timeslots Pt0: 6 Pt1: 1 Pt2: 1

Packet Intf1? y Packet Intf2? y

MAINTENANCE-RELATED SYSTEM PARAMETERS

Page 30

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

8. Verify that the hospitality customer options have been enabled by checking the display system-parameters customer-options screen. On Page 3, the following options must be enabled:

■ Hospitality (Basic)

■ Hospitality (G3V3 Enhancements)

These options can be enabled only with the support or your COE if you do not have permission to make this change.

9. Change the craft password using the change password craft command.

CAUTION:

After the craft password is changed, the new password must be safeguarded to prevent unauthorized administration changes. This password MUST NOT BE REVEALED to the customer.

10. Save these initial translations. Use the save translation command. Label the translation card with the current date and switch name.

555-231-743

November 2000

init

Issue 1

14Setting Up the Initial Options

CAUTION:

It is recommended that you save your translations regularly during the installation process. If a power failure occurs, all translations since the last save are lost and must be readministered.

Page 31

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Connecting the Hospitality Adjuncts

The hospitality adjuncts include the following:

■ INTUITY Lodging Voice Messaging

INTUITY Lodging Voice Messaging is an optional adjunct that resides on the MAP. INTUITY Lodging is used for the guest access to voice messages; and INTUITY AUDIX is used for the office staff to access voice messaging.

■ INTUITY Lodging Call Accounting

INTUITY Lodging Call Accounting is a co-resident application from Homisco that resides on the MAP. It is based on a product from the Homisco Corporation. At most installations, you can expect a technician from Homisco to be on site to install the software and hardware for the call accounting portion of the product. The Homisco technician will assist you in making the call accounting system interface to the switch.

For installations that include INTUITY Lodging Voice Messaging and INTUITY Lodging Call Accounting, all connections are shown in complete detail.

November 2000

Issue 1

15Connecting the Hospita lity Adjuncts

■ Stand-Alone Call Accounting

Stand-alone call accounting systems (such as Xiox) can be installed if the call record format is compatible with the switch. Two typical formats are

printer

and

Teleseer

For installations that include voice mail or call accounting from another vendor, the connections are shown up to a definable demarcation point. Connections beyond that demarcation point must be coordinated with the vendor.

■ Property Management System (PMS)

The PMS is a vendor-provided product that interfaces to the switch according to the

System Interface Specifications

GuestWorks and DEFINITY ECS Property Management

. If the PMS follows those specifications, the PMS will interface to the switch when properly connected to the switch. The PMS connections are shown up to a definable demarcation point. Connections beyond that demarcation point must be coordinated with the vendor.

Page 32

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ Printers

Two serial printers can be installed to print hospitality reports and to keep a log of events as they occur on the switch. Each printer connects to the switch using a DCP data module. The printers are designated as either a

“journal/schedule” printer or a “log” printer. The journal/schedule printer records Emergency Access to Attendant calls and Automatic Wakeup calls. The log printer records housekeeping updates when the PMS link is down, in addition to recording any other PMS-related events. These PMS events are shown in “Appendix C — List PMS Down Events” on page 245.

NOTE:

In most cases, only one printer is provided to perform both the journal/schedule and log printer functions.

A parallel printer may be connected to the INTUITY system to run call accounting reports or reports from the INTUITY messaging system.

555-231-743

November 2000

Issue 1

16Connecting the Hospita lity Adjuncts

Page 33

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Overall Hospitality Connectivity

Figure 2 shows the overall connectivity for a hospitality installation when using the

MAP for INTUITY Lodging Voice Messaging, INTUITY Lodging Call Accounting, plus connections to a PMS. References to the detailed connectivity drawings are shown in this figure. Table 2 also gives references to the detailed connectivity drawings based on the equipment you are installing.

555-231-743

November 2000

Issue 1

17Connecting the Hospita lity Adjuncts

For

INADS

Console

715

or PC

Optional

System or

Journal

Serial

Printer

For

INADS

X C O N

Digital

Sets

Analog

Sets

Fig. 21

Fig. 1

Data

Module

Fig. 19

Modem

Fig. 22

X C O N

Switch

Digital

Line

Digital

Line

Analog

Line

TERM

Digital

Line

AUX

(SCC or

MCC)

Modem

P2 (CMC)

TN799 C-LAN

TN765 (si)

TN577 (r)

Analog

Line

EIA DCE

(csi/si)

Digital

Line

Fig.3or4

Crossover

Cable or

Hub/Router

IDI

Fig. 6

X C

885A

Kit

LAN

Card

DCIU

Card

T/R

Card

MAP

COM1

COM2

RMB

Fig. 9

Fig. 12

(See Fig. 13-15

for additional

CDR connectivity

options)

Fig. 16

Data

Module

Serial

Card

TTYsaa

Serial

Card

TTYsab

Call

Acctng

Port

Switch

Port

Printer

Port

Serial

Card

TTYsac

Voice

Msgng

Port

Fig. 20

Fig. 10*

PMS

* This link is not used with the Switch/Intuity/PMS

Link Integration feature. This link is required when using Mode Code Integration.

Fig. 23

Comsphere

3820

Comsphere

3820

Parallel

Printer

Front Desk

Terminal

Printer

For

Remote

Admin

(Optional)

For

INADS

For

INADS

gws_sol2.cdr

Figure 2. Overall Hospitality Connectivity

Page 34

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Table 2. Matrix for Cabling Diagrams

555-231-743

To...

November 2000

Issue 1

18Connecting the Hospita lity Adjuncts

INTUITY

Switch

From...

Switch

INTUITY Lodging Voice Messaging

INTUITY Lodging Call Accounting

Xiox Call Accounting

Stand-alone Call Accounting

* This connection is not required when using the Switch/INTUITY/Link Integration feature.

Figure 3, Figure 4, Figure 6,

Figure 9

Figure 1 2

Figure 1 5

Figure 1 3

Figure 1 5 Figure 1 4

Figure 1 5

Lodging

Voice

Messaging

Figure 3, Figure 4,

Figure 6 , or

Figure 9

INTUITY

Voice Ports

Figure 9 Figure12

INTUITY

Lodging

Call

Accounting

Figure 1 5

Xiox Call

Accounting

Figure 13

Figure 15

Stand-alone

Call

Accounting

Figure 1 4

Figure 1 5

PMS

Figure 18

Figure 10

Figure 11*

Figure 16

Figure 17

Designed

Locally

In Figure 2, there are a variety of digital line circuit packs and telephones/data modules that can be used. Table 3 shows which circuit packs should be us ed to support the different digital telephones and data modules.

Table 3. Digital Line Circuit Packs and Telephone Equipment Compatibility

Circuit Packs

TN754C

Equipment

302B Console (2-wire/4-wire) Yes Yes Yes Yes 302C Console (2-wire/4-wire) Yes Yes Yes Yes 6400-Series telephones (2-wire) No Yes Yes Yes 7400-Series telephones/data modules

(4-wire) 8400-Series telephones/data modules

(2-wire/4-wire)

(4-wire)

YesNoNoNo

Yes Yes Yes Yes

TN2181

(2-wire)

TN2214 (2-wire)

TN2224

(2-wire)

Page 35

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-INTUITY Admin Link (TCP/IP)

This data link transfers information to support the INTUITY AUDIX service for office staff voice messaging. For all new installations, this is the recommended way to connect the switch to the MAP for voice messaging administrative messages. If the system is an upgrade, you may reuse the X.25 hardware for this connection; see “Switch-to-INTUITY Admin Link (X.25)” on page 22. For

installations using Mode Code integration, see “Switch-to-INTUITY Admin Link

(Mode Code Integration)” on page 24.

Parts List

■ An ethernet port on the C-LAN circuit pack

■ One 259A adapter (comcode 102631413), or

UTP Category 5 cross-connect hardware and connecting blocks

■ One 6-inch RJ45 crossover cord (comcode 846943306 or 104154414), or

One 10/100Base-T auto-sensing LAN hub or customer router (optional)

555-231-743

November 2000

Issue 1

19Connecting the Hospita lity Adjuncts

■ One or two RJ45 UTP Category 5 modular cords (see “Appendix A —

■ One or more 451A in-line RJ45 adapters, as needed (used to connect

■ One LAN card on the MAP (for INTUITY R4.4, model 8412; for INTUITY

Distance Limits

Using the standard crossover cord (or alternate crossover wiring arrangement in

Figure 5), the distance limit between the switch and the MAP is 328 feet (100

meters). Using a hub or customer router, the distance limit between the switch and the

MAP is 656 feet (200 meters) total [328 feet (100 meters) from the switch to the hub or router, and 328 feet (100 meters) from the hub or router to the MAP]. If the distance between the switch and the MAP is more than 656 feet (200 meters), you can daisy-chain up to four separate hubs.

Parts List” on page 242)

modular cords together)

R5, model 8416).

NOTE:

If you do locate the switch more than 50 feet (15.2 meters) from the MAP and are using the coresident INTUITY Lodging Call Accounting system on the MAP, the call accounting link limit of 50 feet (15.2 meters) must be taken into account. Figure 15 shows how the call accounting link can be extended beyond that limit.

Page 36

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 3 shows a detailed connection between the C-LAN circuit pack and the

LAN card on the MAP when using the default crossover cord.

259A Adapter,

356A Adapter (Jack #1), or

258B Adapter (Jack #1)

Switch

C-LAN

Cat 5

25-Pair

Cable

Cat 5

Cross-

Connect

Field

Crossover Cord

Connecting

Cat 5

Wire

Cat 5 Block

555-231-743

Crossover

Cord

RJ45 Cat 5

Modular Cord

November 2000

Issue 1

20Connecting the Hospita lity Adjuncts

MAP

LAN

Card

328 ft max

(100 m)

Figure 3. Switch-to-INTUITY Admin Link (TCP/IP) with Crossover Cord

Figure 4 shows a detailed connection between the C-LAN circuit pack and the

LAN card on the MAP when using the optional hub or customer router.

259A Adapter,

356AAdapter (Jack #1), or

258B Adapter (Jack #1)

Switch

C-LAN

Cat 5

25-Pair

Cable

Cat 5

Cross-

Connect

Field

RJ45 Cat 5

Modular Cord

Connecting

Cat 5 Wire

328 ft max

(100 m)

Cat 5 Block

RJ45 Cat 5

Modular Cord

Hub or Router

AC Power

RJ45 Cat 5

Modular Cord

328 ft max

(100 m)

LAN

Card

lan_xover.cdr

MAP

lan_ded.cdr

Figure 4. Switch-to-INTUITY Admin Link (TCP/IP) with Hub or Router

Page 37

GuestWorks and DEFINITY ECS Release 9

RJ45

6 5 4 3

RD-

RD+

TD-

TD+

RD-

RD+

TD-

TD+

104A Connecting

Block

Technician Handbook for Hospitality Installations

Installing the System

The C-LAN circuit pack ethernet lead designations are as follows:

555-231-743

November 2000

Issue 1

21Connecting the Hospita lity Adjuncts

Lead

Name

TD+ white/orange 27 1 3

TD- orange/white 2 2 4

RD+ white/green 28 3 5

RD- green/white 3 6 6

Use this information when making connections from the using a 259A adapter (single-port), a 356A adapter (8-port harmonica), a 258B adapter (6-port harmonica), or standard cross-connect wiring. When using the 356A or 258B adapters, you must always connect to jack #1 of the adapter.

Crossover Wiring

If the standard crossover cord or the optional hub/router are not available, you can build your own crossover wiring arrangement to flip the transmit and receive leads for the LAN connection. Figure 5 shows how this can be done with a 104A connecting block (comcode 105164859). When using this device, the distance limit from the switch to the INTUITY system is 328 feet (100 meters). Using this device, you would connect one Category 5 modular cord to the switch C-LAN circuit pack, and another Category 5 modular cord to the INTUITY LAN card.

25-Pair Cable

Wire Color

25-Pair

Cable

Connector

Pin-out

RJ45 Jack

Pin-out

Terminal Block

Pin-out on

Connec ting Block

Figure 5. Alternate Crossover Wiring

Page 38

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-INTUITY Admin Link (X.25)

This data link transfers information to support the INTUITY AUDIX service for office staff voice messaging. This connection will be used only if:

■ Your system has been upgraded from an earlier system, and

■ The customer chooses to retain their X.25 hardware (a PI circuit pack is

needed on the

system) instead of the TCP/IP C-LAN hardware.

See “Switch-to-INTUITY Admin Link (TCP/IP)” on page 19. For installations using

Mode Code integration, see “Switch-to-INTUITY Admin Link (Mode Code

Integration)” on page 24.

NOTE:

The connectivity shown in this section will not work on an duplication. For a duplicated system, the connection between the switch and the INTUITY is done with DCP data modules. See your project manager for more information.

system, or a Packet Gateway circuit pack is needed on an

555-231-743

November 2000

system with

Issue 1

22Connecting the Hospita lity Adjuncts

Parts List

■ A PI port (TN765) on an

system

■ One H600-347 cable (

■ One H600-210 Group 3 cable (50 feet; 15.2 meters)

■ One 105C IDI (comcode 107422735) or 105D IDI (comcode 108367376)

system, or a Packet Gateway port (TN577) on

system only)

An IDI provides electrical isolation and protection between the switch and the INTUITY hardware. The dip switch settings on the IDI must be set for “Direct Connect.”

■ One ED1E434-11 Group 175 cable (4.5 feet; 1.5 meters)

■ One DCIU card (comcode 406801647, J1P260AA, L31) installed in the

MAP, usually located in slot 1.

Page 39

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Distance Limits

The distance limit between the switch and the IDI is 200 feet (61 meters). If you need a cable longer than the default 50 foot (15.2 meter) cable provided, order a Group 4 cable (100 feet; 30.5 meters) or a Group 5 cable (200 feet; 61 meters). See “Appendix A — Parts List” on page 242 for a list of cables.

NOTE:

If you locate the switch more than 50 feet (15.2 meters) from the MAP and are using the coresident INTUITY Lodging Call Accounting system on the MAP, the call accounting link limit of 50 feet (15.2 meters) must be taken into account. Figure 15 shows how the call accounting link can be extended beyond this limit.

Cabling Diagram

Figure 6 shows a detailed connection between a Processor Interface (PI) switch

port ( card on the MAP.

system) or Packet Gatew ay (P GATE) switch port (r system) and the DCIU

555-231-743

November 2000

Issue 1

23Connecting the Hospita lity Adjuncts

Switch

TN765

TN577

PGATE

H600-347

Cable

H600-210

Group 3

Cable

« «

50 Ft.

(J1)

IDI

ED1E434-11

Out (J2)

Figure 6. Switch-to-INTUITY Admin Link (X.25)

Group 175

Cable

MAP

DCIU

Card

pi2gp.cdr

Page 40

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Switch-to-INTUITY Admin Link (Mode Code Integration)

When using Mode Code Integration, the administrative link between the switch and the MAP (the link that transfers information to support the INTUITY AUDIX service for office staff voice messaging) connects by way of an analog port on the switch and a voice port on the MAP. This connection is the same as the voice port connections shown in “Switch-to-INTUITY Voice Port Connections” on page 25

and in Figure 9. In other words, the voice ports used for leaving and retrieving messages on the

INTUITY system are the same voice ports used for Mode Code Integration. This means that the ports will be in use for the amount of time it takes to leave a message, plus the amount of time it takes for the Mode Codes to exchange messages between the switch and INTUITY. This will affect the traffic-handling of the voice messaging system.

Mode Code Integration should not be used if TCP/IP or X.25 link integration is available. See “Switch-to-INTUITY Admin Link (TCP/IP)” on page 19 or “Switch-

to-INTUITY Admin Link (X.25)” on page 22 for more information.

November 2000

Issue 1

24Connecting the Hospita lity Adjuncts

NOTE:

When using Mode Code Integration, you cannot take advantage of the Switch/INTUITY/PMS Link Integration feature. This means that you must install the link shown in “INTUITY Lodging-to-PMS Link” on page 30.

Mode Code Integration between the switch and the MAP is described in more detail in the following documents:

■

DEFINITY ECS Administrator’s Guide

■

INTUITY Messaging Solutions Release 4 MAP/5P System Installation

■

INTUITY Messaging Solutions Integration with System 75, DEFINITY

Generics 1 & 3, and R5/6

■

INTUITY Messaging Solutions Release 5 Documentation (CD).

Page 41

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-INTUITY Voice Port Connections

This connection is used for the following:

■ For callers leaving messages for guests and office staff

■ For guests and office staff to call the INTUITY system to retrieve their voice

messages

■ For the administrative link between the switch and the MAP when using

Mode Code Integration (see page 24).

Parts List

■ One or more Tip/Ring cards in the MAP (different cards are required within

different regions of the world)

— IVC6 (AYC-10) Analog Voice Card (comcode 106406580) — IVC6A (AYC-29) Tip/Ring Card (comcode 107213944) — NGTR (AYC-30) Next Generation Tip/Ring Card

(comcode 107224586)

555-231-743

November 2000

Issue 1

25Connecting the Hospita lity Adjuncts

Each Tip/Ring card supports six voice ports. For R5, you can have up to three Tip/Ring cards to support 18 ports for voice messaging. For R4.4, when using the Multi-Port Serial Card, you can have up to two Tip/Ring cards to support 12 ports for voice messaging; when not using the Multi-Port Serial Card, you can have up to three Tip/Ring cards to support 18 ports for voice messaging.

If your system came from the factory configured with more than one tip/ring card, the option settings on the cards should be set correctly. However, if you are adding a card on-site, or if you want to check the card configuration, Figure 7 shows the switch settings for the IVC6 (AYC-10) and IVC6A (AYC-29) cards, and Figure 8 shows the switch settings for the NGTR (AYC-30) card.

For each voice port card, you must install an 885A connector kit. Figure 9 shows connections for one kit using all six voice ports. Depending on the customer’s order, you will install voice ports in pairs up to 18 ports.

■ Two or more ED5P208-30 Group 16 modular cords

You need two cords for each Tip/Ring card.

Page 42

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ One 885A connector kit for each Tip/Ring card installed in the MAP

(ED-5P907-70, Group 1, comcode 601419666) These kits come with one 885A connecting block, six RJ11C 4-wire

modular cords (comcode 103732582), and two RJ25 6-wire modular cords.

CAUTION:

The two RJ25 6-wire modular cords that come with the 885A connector kits are not used in this application. Do not use the RJ25 cords for any connections; the wiring in the RJ25 cords will not work in this application.

Use the 885A connecting block label to record the extension numbers of the voice ports connected to the MAP.

■ Ferrites (one for each voice line) (comcode 407616846)

555-231-743

November 2000

Issue 1

26Connecting the Hospita lity Adjuncts

■ 103A modular connecting blocks (one for each voice port)

■ Standard cross-connect hardware

■ Ports on an analog circuit pack.

Distance Limits

The distance limit from an analog port to the MAP is 20000 feet (6100 meters) using 24 AWG wire.

Ferrites are required for installation in some countries. See

Messaging Solution Release 4 Supplement for Technicians

INTUITY

for more

information.

(comcode 105164818)

Each analog circuit pack supports 8, 16, or 24 analog voice connections. Depending on the circuit pack and the required number of voice ports, you may need to spread out the voice port assignments over more than one circuit pack. For example, if you are using a 16-port circuit pack, use no more than four ports of circuits 1-8 and four ports of circuits 9-16 on that circuit pack. If you still need more INTUITY voice ports, select a circuit pack that is at least one-quarter carrier distance away from the first circuit pack. For example, if your system has 12 voice ports, and you assign the first eight ports to the circuit pack in slot 3, assign the other four voice ports to a circuit pack in slot 7 or higher. See more about circuit pack characteristics

DEFINITY ECS System Description

in the

Page 43

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Base I/O address = 100 Hex.

Base I/O address = 200 Hex.

Base I/O address = 300 Hex.

555-231-743

Rocker switches (see IVC6 switch setting figure)

TDM bus terminator SIPs

November 2000

Issue 1

27Connecting the Hospita lity Adjuncts

8-pin modular jacks

Audio input

Audio output

IVC6 T/R 0 First card installed

Base I/O address = 500 Hex.

IVC6 T/R 3 Fourth card installed

Base I/O address = 900 Hex.

IVC6 T/R 6 Seventh card installed

IVC6 T/R 1 Second card installed

Base I/O address = 600 Hex.

IVC6 T/R 4 Fifth card installed

Note:

Rocker switches5 and 6 can be set either open or closed.

IVC6 T/R 2 Third card installed

Base I/O address = 700 Hex.

IVC6 T/R 5 Sixth card installed

Figure 7. IVC6 and IVC6A Tip/Ring Card Switch Settings

Page 44

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

I/O address switch

TDM bus B

November 2000

Issue 1

28Connecting the Hospita lity Adjuncts

TDM bus terminator SIPs

TDM bus A

8-pin modular jacks

Audio input

Audio output

ngtr KLC 070296

Figure 8. NGTR Tip/Ring Card Switch Settings

Page 45

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 9 shows the connections between analog circuit pack ports on the switch

and a Tip/Ring card on the MAP.

MAP

Tip/Ring

Card

123

456

AUDIO

OUT

ED5P208-30

Group 16

Modular Cords

LINES

1-2-3

LINES

4-5-6

RJ11C 4-Wire

Modular

Cords

LINE 1

LINE 2 LINE 3

EXT: EXT: EXT:

885AADAPTER

IVP6#

LINE 5

LINE 4

EXT:

LINE 6

EXT:

103A

Connecting

Blocks

555-231-743

Cross-Connect

Field

November 2000

Issue 1

29Connecting the Hospita lity Adjuncts

Switch

Analog

Line

Figure 9. Switch-to-INTUITY Voice Port Connections

m5_791.cdr

Page 46

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

INTUITY Lodging-to-PMS Link

This connection is used to activate and deactivate guest voice messaging mailboxes when guests check-in and check-out.

NOTE:

If the Switch/INTUITY/PMS Link Integration feature is used, this connection is not required. See “INTUITY Lodging-to-PMS Translations” on page 195

for more information about this feature. If Mode Code Integration is used, this link is required and cannot be removed.

Parts List

■ One Multi-Port Serial card on the MAP (comcode 407009406; J1P260AA1,

List 12) For this connection, use the third port on the card. This port is not marked

on the card, but is administered in software as port TTYsac.

■ One D6AP modular cord (comcode 102937604)

555-231-743

November 2000

Issue 1

30Connecting the Hospita lity Adjuncts

■ One Equinox P/N:210068 DTE 10/10 adapter (DB25 DTE,

■ One null modem with transmit/receive swapped (all other leads are

■ One RS232 cable (use gender changers as needed).

Distance Limits

The distance limit from the MAP to the PMS is 50 feet (15.2 meters).

comcode 406983155); see “Appendix B — Connector Pinouts”

straight-through) (comcode 407122043)

Page 47

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 10 shows the connection used for controlling guest mailboxes between the

MAP and the PMS. Use this connection when the MAP has a Multi-Port Serial Card.

MAP

Modular

TTYsac

D6AP

Cord

555-231-743

RS232 25-pin

Null Modem

T/R Swap Only

Demarcation

RS232

Cable

November 2000

Issue 1

31Connecting the Hospita lity Adjuncts

Point

PMS

Voice

Messaging

Port

Multi-Port

Serial Card

Equinox

P/N:210068

DTE 10/10

Adapter

50 Ft. Maximum

Figure 10. INTUITY Lodging-to-PMS Link (Multi-Port Serial Card)

m5_pms2.cdr

Page 48

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

For some installations, the connection used for controlling guest mailboxes between the MAP and the PMS uses COM1 instead of the Multi-Port Serial Card.

Figure 11 shows this connection.

MAP

RS232 25-pin

Null Modem

T/R Swap Only

555-231-743

November 2000

Issue 1

32Connecting the Hospita lity Adjuncts

Demarcation

Point

PMS

RS232

Cable

COM1

50 Ft. Maximum

Figure 11. INTUITY Lodging-to-PMS Link (COM1)

Voice

Messaging

Port

map_pms_com1.cdr

Page 49

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-T ester (see the Note on page 5), check th e statu s of the link where the Equinox adapter connects to the null modem as shown in Figure 10. The leads marked with an asterisk are controlled by the INTUITY system, and the PMS controls the other leads. Translations for this connection begin on page 195.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the Equinox adapter coming from the MAP , the mini-tester should show the following:

555-231-743

November 2000

Issue 1

33Connecting the Hospita lity Adjuncts

TD* RTS* DSR

red

dark

green

RD CTS DTR*

With the mini-tester connected to only the PMS at the null modem, the mini-tester should show the following:

TD*

RTS*

DSR

dark

red

dark

RD CTS DTR*

With the mini-tester connected to the MAP and the PMS, but in an idle state, the mini-tester should show the following:

TD*

RTS*

DSR

red

dark

red

red red

green

RD CTS DTR*

Page 50

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-Call Accounting Links

The switch-to-call accounting link can be configured several different ways depending on the ports used at the switch and the type of call accounting system. This section describes the following call accounting configurations:

■ Co-resident INTUITY Lodging call accounting system (Homisco) using the

DCE port

■ Xiox call accounting sys tem usi ng the DCE port

■ Stand-alone call accouting system using the DCE port

■ Call accounting link using DCP data modules.

555-231-743

November 2000

Issue 1

34Connecting the Hospita lity Adjuncts

Page 51

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Co-Resident INTUITY Lodging Call Accounting Link Using the DCE Port

This connection is used to transfer Call Detail Recording (CDR) information to the co-resident INTUITY Lodging Call Accounting software (Homisco). This

csi

connection is valid for a

or si system.

Parts List

■ The DCE port on the switch (this port is found on the Processor Interface

csi

Cable of a

■ One M25A RS232 cable (or equivalent straight-through cable)

(comcode 105193668)

■ One Equinox P/N:210068 DTE 10/10 adapter (DB25 DTE,

comcode 406983155); see “Appendix B — Connector Pinouts”

■ One D6AP modular cord (comcode 102937604)

■ One Multi-Port Serial card on the MAP (comcode 407009406; J1P260AA1,

List 12).

system labeled as J2)

November 2000

Issue 1

35Connecting the Hospita lity Adjuncts

For this connection, use the first port on the card. This port is not marked on the card, but is administered in software as port TTYsaa.

Distance Limits

The distance limit from the switch to the MAP is 50 feet (15.2 meters). If the distance from the switch and the MAP is more than 50 feet (15.2 meters), or if the

switch is an

Modules” on page 46.

system, see “Switch-to-Call Accounting Link using DCP Data

Page 52

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 12 shows the connection used to transfer CDR information between the

csi

DCE port on a

Switch

DCE (J2) (csi)

or si system and the MAP .

M25A

RS232

DCE (si)

Cable

555-231-743

D6AP

Modular

Cord

November 2000

Issue 1

36Connecting the Hospita lity Adjuncts

MAP

TTYsaa

Equinox

P/N:210068

DTE 10/10

Adapter

50 Ft. Maximum

Multi-Port

Serial Card

eia2map.cdr

Figure 12. Co-Resident INTUITY Lodging Call Accounting Link Using the

DCE Port

Page 53

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-T ester (see the Note on page 5), check th e statu s of the link where the Equinox adapter connects to the M25A cable as shown in Figure 12. The leads marked with an asterisk are controlled by the switch, and the INTUITY Lodging Call Accounting system controls the other leads. Translations for this begin on page 205.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the M25A cable, the mini-tester should show the following:

dark

RD* CTS* DTR

RTS

DSR*

CD*

red

dark

green

dark

green

555-231-743

November 2000

Issue 1

37Connecting the Hospita lity Adjuncts

With the mini-tester connected to only the Equinox adapter, the mini-tester should show the following:

red

RTS

DSR*

CD*

dark

green

red

RD* CTS* DTR

Page 54

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

With the mini-tester connected to the M25A cable and the Equinox adapter, the mini-tester should show the following (if any of the switch leads are dark on an end-to-end connection, the processor circuit pack should be replaced):

555-231-743

November 2000

Issue 1

38Connecting the Hospita lity Adjuncts

RTS

DSR*

CD*

red

dark green

green

red

green

RD* CTS* DTR

Another way to test this connection is to connect a dumb terminal to the DCE port on the switch, make some test calls, and look for call records being displayed on the terminal.

Page 55

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Xiox Call Accounting System Link Using the DCE Port

This connection is used to transfer CDR information to the Xiox call accounting system. This connection is valid for a

Parts List

■ The DCE port on the switch (this port is found on the Processor Interface

csi

Cable of a

■ One M25A or M25B cable plus gender changers as needed (or

system labeled as J2)

equivalent 25-pin straight-through cable) to connect from the DCE port to the PBX port on the Xiox Intelligent Buffer unit

■ Xiox Intelligent Buffer unit (includes AC power adapter and cable for

connection to the Xiox call accounting PC)

■ Xiox call accounting PC.

Distance Limits

The distance limit from the switch to the Xiox call accounting PC is 50 feet (15.2 meters). If the distance from the switch and the PC is more than 50 feet (15.2

meters), or if the switch is an

DCP Data Modules” on page 46.

system, see “Switch-to-Call Accounting Link using

555-231-743

csi

or si system.

November 2000

Issue 1

39Connecting the Hospita lity Adjuncts

Page 56

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

555-231-743

November 2000

Issue 1

40Connecting the Hospita lity Adjuncts

Figure 13 shows the connection between the DCE port on a

csi

or si system and a

Xiox call accounting system.

Switch

DCE (si)

DCE (J2) (csi)

Demarcation

M25A or

M25B RS232

Cable

Point

Xiox Intelligent

Buffer

PBX

50 Ft. Maximum

Xiox Call

Accounting PC

COM1

RS232

Cable

xiox_ca.cdr

Figure 13. Xiox Call Accounting System Link Using the DCE Port

Page 57

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-T ester (see the Note on page 5), check th e statu s of the link at the point where the M25 cable connects to the Xiox Intelligent Buffer as shown in Figure 13. The leads marked with an asterisk are controlled by the switch, and the call accounting system controls the other leads. Translations for this connection begin on page 205.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the M25 cable from the switch, the minitester should show the following:

dark

RD* CTS* DTR

RTS

DSR*

CD*

dark

red

green

dark

green

555-231-743

November 2000

Issue 1

41Connecting the Hospita lity Adjuncts

With the mini-tester connected to only the PBX port on the Xiox Intelligent Buffer, the mini-tester should show the following:

red

RTS

DSR*

CD*

dark

green

dark

green

dark

RD* CTS* DTR

Page 58

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

With the mini-tester connected to the switch and the PBX port on the Xiox Intelligent Buffer, the mini-tester should show the following (if any of the switch leads are dark in an end-to-end connection, the processor circuit pack should be replaced):

red

RD* CTS* DTR

RTS

DSR*

CD*

green

red

green

Another way to test this connection is to connect a dumb terminal to the DCE port on the switch, make some test calls, and look for call records being displayed on the terminal.

555-231-743

November 2000

Issue 1

42Connecting the Hospita lity Adjuncts

Page 59

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Stand-alone Call Accounting System Link Using the DCE Port

This connection is used to transfer CDR information to a stand-alone call accounting system. This connection is valid for a

Parts List

■ The DCE port on the switch (this port is found on the Processor Interface

csi

Cable of a

■ One M25A or M25B cable plus gender changers as needed (or

system labeled as J2)

equivalent 25-pin straight-through cable) to connect from the DCE port to the interface port on the call accounting system.

Distance Limits

The distance limit from the switch to the stand-alone call accounting system is 50 feet (15.2 meters). If the distance from the switch and the call accounting system is more than 50 feet (15.2 meters), or if the switch is an

Call Accounting Link using DCP Data Modules” on page 46.

555-231-743

csi

or si system.

system, see “Switch-to-

November 2000

Issue 1

43Connecting the Hospita lity Adjuncts

Cabling Diagram

Figure 14 shows the connection between the DCE port on a

stand-alone call accounting system.

Switch

M25A or M25B

DCE (si)

DCE (J2) (csi)

RS232 Cable

Accounting

Demarcation

Point

50 Ft. Maximum

Figure 14. Switch-to-Call Accounting Link (Stand-Alone Call Accounting

System)

csi

or si system and a

Standalone

Call Accounting

Call

Port

eia2gca.cdr

Page 60

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-T ester (see the Note on page 5), check th e statu s of the link at the demarcation point as shown in Figure 14. The leads marked with an asterisk are controlled by the switch, and the call accounting system controls the other leads. Translations for this connection begin on page 205.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the M25 cable from the switch, the minitester should show the following:

dark

RD* CTS* DTR

RTS

DSR*

CD*

dark

red

green

dark

green

555-231-743

November 2000

Issue 1

44Connecting the Hospita lity Adjuncts

With the mini-tester connected to only the interface port on the stand-alone call accounting system, the mini-tester should show the following:

red

RTS

DSR*

CD*

dark

green

dark

green

dark

RD* CTS* DTR

Page 61

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

With the mini-tester connected to the switch and the stand-alone call accounting system, the mini-tester should show the following (if any of the switch leads are dark in an end-to-end connection, the processor circuit pack should be replaced):

red

RD* CTS* DTR

RTS

DSR*

CD*

green

red

green

Another way to test this connection is to connect a dumb terminal to the DCE port on the switch, make some test calls, and look for call records being displayed on the terminal.

555-231-743

November 2000

Issue 1

45Connecting the Hospita lity Adjuncts

Page 62

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-Call Accounting Link using DCP Data Modules

This connection is used when the distance between the switch and the call accounting system is greater than 50 feet (15.2 meters), or when using an system.

Parts List

Co-Resident INTUITY Lodging Call Accounting (Homisco)

■ One digital communications protocol (DCP) port on the switch; the 8400B

data module uses a TN2214 or TN2224 2-wire digital port, and the 7400A and 7400B data modules use a TN754C 4-wire digital port

■ Standard cross-connect hardware

■ One D8W modular cord

■ One 8400B data module optioned as shown on page 48, a 7400A data

module optioned as shown in Table 4, or a 7400B data module optioned as shown on page 50

555-231-743

November 2000

Issue 1

46Connecting the Hospita lity Adjuncts

■ One DB9-to-DB25 transition cable when using the 8400B data module

■ One Equinox P/N:210068 DTE 10/10 adapter (DB25 DTE,

comcode 406983155); see “Appendix B — Connector Pinouts”

■ One D6AP modular cord (comcode 102937604).

Xiox or other stand-alone call accounting system

■ One digital communications protocol (DCP) port on the switch; the 8400B

data module uses a TN2214 or TN2224 2-wire digital port, and the 7400A and 7400B data modules use a TN754C 4-wire digital port

■ Standard cross-connect hardware

■ One D8W modular cord

■ One 8400B data module optioned as shown on page 48, a 7400A data

module optioned as shown in T able 4 on Page 49, or a 7400B data module optioned as shown on page 50

■ One DB9-to-DB25 transition cable when using the 8400B data module

■ One M25A or M25B cable (or equivalent 25-pin straight-through cable);

see “Appendix A — Parts List” on page 242.

Page 63

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Distance Limits

The distance limit when connecting a data module to a TN2214 or TN2224 with 24 AWG wire is 3500 feet (1067 meters). The distance limit when connecting a data module to a TN754C is 5000 feet (1524 meters) with 24 AWG wire, and 4000 feet (1219 meters) with 26 AWG wire.

Cabling Diagram

Figure 15 shows the connection between the switch and the call accounting

system (INTUITY Lodging Call Accounting or stand-alone call accounting) when using a DCP data module. Use these connections for

555-231-743

systems.

November 2000

Issue 1

47Connecting the Hospita lity Adjuncts

Switch

Digital

Port

Cross-Connect

Field

103A

Connecting

Block

3500-5000 Ft. Maximum

D8W

Modular

Cord

Data

Module

AC Power

Demarcation

M25A or

M25B RS232

Cable

Point

Xiox Intelligent

Buffer

PBX

M25A or M25B

RS232 Cable

D6AP

Modular

Cord

RS232

Cable

Accounting

Demarcation

Point

Call Accounting)

Xiox Call

Accounting PC

COM1

Standalone

Call Accounting

Call Port

MAP

(Intuity Lodging

TTYsaa

Equinox

P/N:210068

DTE 10/10

eia2datamod.cdr

Adapter

50 Ft. Maximum

Figure 15. Call Accounting Link using DCP Data Modules

Multi-Port

Serial Card

Page 64

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

8400B Options

The options on the 8400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 8400B. For the switch-to-call accounting link, a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 8400B:

1. Set the speed on the data terminal or terminal emulation package to match the speed of the call accounting system. By doing this, the speed on the 8400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

48Connecting the Hospita lity Adjuncts

2. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

3. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

command has been entered correctly. The e0 option on the last command turns off keyboard echo, which means that after you enter this command, any future keyboard entries will not be displayed, and the OK prompt is not displayed.

Enter

at&f (the OK prompt displays) ats24=1 (the OK prompt displays)

Enter

at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 & Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:ACH S16:00H S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:ACH S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

4. Disconnect the data terminal or PC from the 8400B.

5. Reconnect the unit as shown in Figure 15.

6. Cycle power on the 8400B (disconnect the line cord momentarily).

Page 65

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

If your call accounting system requires a different set of options, consult

8400B Plus Data Module User’s Guide

the

7400A Options

The options for the 7400A used for the switch-to-call accounting connection are given in Table 4. These options must match the call accounting system communication parameters, which are usually 9600 bps, 8 data bits, 1 stop bit, and no parity.

The data module interface board must be positioned at the DCE location, and the interface option must be set for Answer-Only mode.

Table 4. 7400A Options for Switch-to-Call Accounting Link

Set Interface Set Values

Option Answer-only mode

Set Option Displays Set Values

*Set 300 speed OFF *Set 1200 speed OFF *Set 2400 speed OFF *Set 4800 speed OFF *Set 9600 speed ON *Set 19200 speed OFF Set Answer AUTO Set Break DISC LONG Set CI Lead OFF Set CH Lead OFF Set CTS Lead NORMAL Set DCD Lead NORMAL Set DSR Lead NORMAL Set DTR Detect 50 Set DTR Lead FOLLOW Set LL Lead OFF Set Remote Loop GRANT Set RI Lead ON Set RL Lead OFF Set SIGLS DISC ON Set TM Lead OFF * Verify the speed setting with the call accounting vendor.

Enable other speeds as needed.

555-231-743

November 2000

Issue 1

49Connecting the Hospita lity Adjuncts

Page 66

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

7400B Options

The options on the 7400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 7400B. For the switch-to-call accounting link, only a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 7400B:

1. Set the option dip switches SW1-1 to ON (without phone), SW1-5 to OFF, and SW1-8 to OFF.

2. Set the speed on the data terminal or terminal emulation package to match the speed of the call accounting system. By doing this, the speed on the 7400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

50Connecting the Hospita lity Adjuncts

3. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

4. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

at&f (the OK prompt displays) at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:AAH S16:00H S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X1 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:AAH S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

5. Disconnect the data terminal or PC from the 7400B.

6. Reconnect the unit as shown in Figure 15.

If your call accounting system requires a different set of options, consult

7400B Data Module User’s Guide

the

Page 67

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

INTUITY Lodging Call Accounting-to-PMS Link

This connection is used to transmit the call accounting information from the MAP to the PMS. This call detail information has been reformatted from its format on the switch for use by the PMS.

NOTE:

This link between the co-resident INTUITY Lodging Call Accounting package and the PMS is required to transmit call detail records between the call accounting system and the PMS. This link is separate and distinct from the INTUITY Lodging-to-PMS link described on page 30.

Parts List

■ One Multi-Port Serial card on the MAP (comcode 407009406; J1P260AA1,

List 12) For this connection, use the second port on the card. This port is not

marked on the card, but is administered in software as port TTYsab.

November 2000

Issue 1

51Connecting the Hospita lity Adjuncts

■ One D6AP modular cord (comcode 102937604)

■ One Equinox P/N:210068 DTE 10/10 adapter (DB25 DTE,

■ Gender changers, as needed.

Distance Limits

The distance limit from the MAP to the PMS is 50 feet (15.2 meters).

comcode 406983155); see “Appendix B — Connector Pinouts”

Page 68

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 16 shows the INTUITY Lodging Call Accounting connection between the

MAP and a PMS.

555-231-743

November 2000

Issue 1

52Connecting the Hospita lity Adjuncts

MAP

Demarcation

Point

D6AP

Modular

TTYsab

Multi-Port

Serial Card

Cord

P/N:210068

Accounting

Equinox

DTE:10/10

Adapter

50 Ft. Maximum

Figure 16. INTUITY Lodging Call Accounting-to-PMS Link

PMS

Call Port

Page 69

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Xiox Call Accounting-to-PMS Link

This connection is used to transmit the call accounting information from the Xiox call accounting system to the PMS. This call detail information has been reformatted from its format on the switch for use by the PMS.

Parts List

■ One standard null modem serial cable to connect from COM2 on the Xiox

call accounting PC to the call accounting port on the PMS

■ Gender changers, as needed.

Distance Limits

The distance limit from the Xiox call accounting PC to the PMS is 50 feet (15.2 meters).

Cabling Diagram

Figure 17 shows the connection between the Xiox call accounting PC and a PMS.

555-231-743

November 2000

Issue 1

53Connecting the Hospita lity Adjuncts

Xiox Call

Accounting PC

COM2

Null Modem Serial

RS232 Cable

50 Ft. Maximum

Figure 17. Xiox Call Accounting-to-PMS Link

Demarcation

Point

PMS

Call

Accounting

Port

Page 70

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-PMS Link

This connection is used to transfer the normal hospitality information, such as names registration, check-in, check-out, and so on, between the switch and the PMS.

Parts List

■ One digital communications protocol (DCP) port on the switch; the 8400B

data module uses a TN2214 or TN2224 2-wire digital port, and the 7400A and 7400B data modules use a TN754C 4-wire digital port.

■ Standard cross-connect hardware

■ One D8W modular cord

■ One 8400B data module optioned as shown on page 56, a 7400A DCP

data module optioned as shown in Table 5 on Page 57, or a 7400B DCP data module optioned as shown on page 58

■ One DB9-to-DB25 transition cable when using the 8400B data module

■ One M25A or M25B cable (or equivalent 25-pin straight-through cable);

see “Appendix A — Parts List” on page 242.

555-231-743

November 2000

Issue 1

54Connecting the Hospita lity Adjuncts

Distance Limits

Page 71

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 18 shows the connection between the switch and the PMS.

555-231-743

November 2000

Demarcation

Point

Issue 1

55Connecting the Hospita lity Adjuncts

Cross-Connect

Field

Switch

D8W

Modular

Digital

Port

Connecting

Cord

103A

Block

Figure 18. PMS Link Using a Data Module

Data

Module

Power

M25A or M25B

RS232 Cable

Switch

Port

PMS

dcp2gen.cdr

Page 72

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

8400B Options

The options on the 8400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 8400B. For the switch-to-PMS link, a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 8400B:

1. Set the speed on the data terminal or terminal emulation package to match the speed of the PMS link. By doing this, the speed on the 8400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

56Connecting the Hospita lity Adjuncts

2. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

3. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

at&f (the OK prompt displays) ats24=1 (the OK prompt displays)

Enter

at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:ACH S16:00H S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:ACH S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

4. Disconnect the data terminal or PC from the 8400B.

5. Reconnect the unit as shown in Figure 18.

6. Cycle power on the 8400B (disconnect the line cord momentarily).

If your PMS requires a different set of options, consult the

Module User’s Guide

8400B Plus Data

Page 73

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

7400A Options

The options for the 7400A used for the switch-to-PMS connection are given in

Table 5. These options must match the PMS communication parameters, which

are usually 9600 bps, 8 data bits, 1 stop bit, and no parity. The data module interface board must be positioned at the DCE location, and the

interface option must be set for Answer-Only mode.

Table 5. 7400A Options for Switch-to-PMS Link

Set Interface Set Values

Option Answer-only mode

Set Option Displays Set Values

*Set 300 speed OFF *Set 1200 speed OFF *Set 2400 speed OFF *Set 4800 speed OFF *Set 9600 speed ON *Set 19200 speed OFF Set Answer AUTO Set Break DISC LONG Set CI Lead OFF Set CH Lead OFF Set CTS Lead NORMAL Set DCD Lead NORMAL Set DSR Lead NORMAL Set DTR Detect 50 Set DTR Lead FOLLOW Set LL Lead OFF Set Remote Loop GRANT Set RI Lead ON Set RL Lead OFF Set SIGLS DISC ON Set TM Lead OFF * The speed is typically set to 9600 for Transparent mode

and 1200 for Normal mode. Verify the speed setting with the PMS vendor. Enable other speeds as needed.

555-231-743

November 2000

Issue 1

57Connecting the Hospita lity Adjuncts

Page 74

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

7400B Options

The options on the 7400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 7400B. For the switch-to-PMS link, only a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 7400B:

1. Set the option dip switches SW1-1 to ON (without phone), SW1-5 to OFF, and SW1-8 to OFF.

2. Set the speed on the data terminal or terminal emulation package to match the speed of the PMS. By doing this, the speed on the 7400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

58Connecting the Hospita lity Adjuncts

3. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

4. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

at&f (the OK prompt displays) at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:AAH S16:00H S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X1 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:AAH S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

5. Disconnect the data terminal or PC from the 7400B.

6. Reconnect the unit as shown in Figure 18.

If your PMS requires a different set of options, consult the

User’s Guide

7400B Data Module

Page 75

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-T ester (see the Note on page 5), check th e statu s of the link at the data module before you connect to the PMS. The leads marked with an asterisk are controlled by the switch, and the PMS controls the other leads. Translations for this connection begin on page 208.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the data module, the mini-tester should show the following:

dark

RTS

DSR*

CD*

red

dark

red

dark

red

RD* CTS* DTR

555-231-743

November 2000

Issue 1

59Connecting the Hospita lity Adjuncts

NOTE:

The CTS lead shows green when used with an 8400B. RTS will be lit on the front panel of the 7400A or 7400B.

With the mini-tester connected to only the PMS, the mini-tester should show the following:

red

RTS

DSR*

CD*

dark

green

dark

green

dark

RD* CTS* DTR

Page 76

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

With the mini-tester connected to the data module and the PMS, the link will be idle, but the mini-tester should show the following (if any of the switch leads are dark in an end-to-end connection, the processor circuit pack should be replaced):

red

RTS

DSR*

CD*

red

green

red

green

red

RD* CTS* DTR

NOTE:

The CTS lead shows green when used with an 8400B. RTS will be lit on the front panel of the 7400A or 7400B.

555-231-743

November 2000

Issue 1

60Connecting the Hospita lity Adjuncts

Page 77

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Journal/PMS Log or System Printer Connections

These printers are used to run hospitality service reports, to report failed Automatic Wakeup calls and Do Not Disturb requests, or to run Basic Call Management System (BCMS) reports.

NOTE:

In most cases, only one printer is provided to perform both the journal/ schedule and PMS log printer functions. The system printer is usually a separate printer.

Parts List

Each printer connection requires the following parts:

■ One digital communications protocol (DCP) port on the switch; the 8400B

data module uses a TN2214 or TN2224 2-wire digital port, and the 7400A and 7400B data modules use a TN754C 4-wire digital port.

■ Standard cross-connect hardware

November 2000

Issue 1

61Connecting the Hospita lity Adjuncts

■ One D8W modular cord

■ One 8400B DCP data module optioned as shown on page 63, one 7400A

DCP data module optioned as shown in Table 6 on Page 64, or one 7400B DCP data module optioned as shown on page 65

■ One DB9-to-DB25 transition cable when using the 8400B data module

■ One M25B cable (or equivalent 25-pin straight-through cable); see

“Appendix A — Parts List” on page 242.

■ One Okidata Model ML321T printer (or equivalent).

Distance Limits

Page 78

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 19 shows how to connect a journal/schedule printer, a PMS log printer, or a

system printer to the switch using a data module.

Cross-Connect

Field

Switch

555-231-743

November 2000

Issue 1

62Connecting the Hospita lity Adjuncts

D8W

Modular

103A Block

Cord

Data

Module

Power

Digital

Port

Connecting

Figure 19. Printer Connections Using a Data Module

M25B

RS232

Cable

Printer

dcp2prt.cdr

Page 79

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

8400B Options

The options on the 8400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 8400B. For the journal/log printers, a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 8400B:

1. Set the speed on the data terminal or terminal emulation package to match the speed of the printer. By doing this, the speed on the 8400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

63Connecting the Hospita lity Adjuncts

2. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

3. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

at&f (the OK prompt displays) ats24=1 (the OK prompt displays)

Enter

at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:ACH S16:00H S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:ACH S18:000 S21:70H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S24:01H S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

4. Disconnect the data terminal or PC from the 8400B.

5. Reconnect the unit as shown in Figure 19.

6. Cycle power on the 8400B (disconnect the line cord momentarily).

If your printer requires a different set of options, consult the

Module User’s Guide

8400B Plus Data

Page 80

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

7400A Options

The options for the 7400A used for printers are given in Table 6. These options must match the printer communication parameters, which are usually 9600 bps, 8 data bits, 1 stop bit, and no parity.

The data module interface board must be positioned at the DCE location, and the interface option must be set for Answer-Only mode.

Table 6. 7400A Options for Printers

Set Interface Set Values

Option Answer-only mode

Set Option Displays Set Values

* Set 300 speed OFF * Set 1200 speed OFF * Set 2400 speed OFF * Set 4800 speed OFF * Set 9600 speed ON * Set 19200 speed OFF Set Answer AUTO Set Break DISC LONG Set CI Lead OFF Set CH Lead OFF Set CTS Lead NORMAL Set DCD Lead NORMAL Set DSR Lead NORMAL Set DTR Detect 50 Set DTR Lead FOLLOW Set LL Lead OFF Set Remote Loop GRANT Set RI Lead ON Set RL Lead OFF Set SIGLS DISC ON Set TM Lead OFF * Match the speed based on the printer settings.

555-231-743

November 2000

Issue 1

64Connecting the Hospita lity Adjuncts

Page 81

GuestWorks and DEFINITY ECS Release 9

Enter

Technician Handbook for Hospitality Installations

Installing the System

7400B Options

The options on the 7400B must be set using an ASCII data terminal or a PC using a terminal emulation package. You must connect the data terminal or PC to the EIA interface connector on the back of the 7400B. For the journal/log printers, only a subset of options must be changed. These options are changed using the AT command set. Use the following steps to set the options on the 7400B:

1. Set the option dip switches SW1-1 to ON (without phone), SW1-5 to OFF, and SW1-8 to OFF.

2. Set the speed on the data terminal or terminal emulation package to match the speed of the printer. By doing this, the speed on the 7400B will autobaud to match the correct speed.

555-231-743

November 2000

Issue 1

65Connecting the Hospita lity Adjuncts

3. From the data terminal or PC, type at . This automatically sets the

Enter

speed and parity for the connection. The OK prompt should display.

4. Type the following commands as shown. (The character 0 is the number zero.) Before you press for each command, make sure that the

Enter

at&f (the OK prompt displays) at&c1&d2&s1s0=1 (the OK prompt displays) ate0q1&w0&y0&v

The &v portion of the last command displays the current set of options. Your screen should look something like this:

ACTIVE PROFILE: B1 E0 L2 M1 Q1 V1 X4 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 &Y0 S00:001 S01:000 S02:043 S03:013 S04:010 S05:008 S06:002 S07:060 S08:002 S09:006 S10:014 S12:050 S14:AAH S16:00H S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 0: B1 E0 L2 M1 Q1 V1 X1 Y0 &C1 &D2 &G0 &J0 &L0 &P0 &Q0 &R0 &S1 &X0 S00:001 S14:AAH S18:000 S21:00H S22:76H S23:0BH S25:005 S26:001 S27:40H

STORED PROFILE 1: B1 E1 L2 M1 Q0 V1 X4 Y0 &C0 &D0 &G0 &J0 &L0 &P0 &Q0 &R0 &S0 &X0 S00:000 S14:AAH S18:000 S21:00H S22:76H S23:1BH S25:005 S26:001 S27:40H

TELEPHONE NUMBERS:

5. Disconnect the data terminal or PC from the 7400B.

6. Reconnect the unit as shown in Figure 19.

If your printer requires a different set of options, consult the

User’s Guide

7400B Data Module

Page 82

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Okidata Model ML321T Journal/PMS Log Printer Options

Using the serial interface card (comcode 406940577), option the printer as follows for a journal or PMS log printer:

1. Press SHIFT + SEL to enter the Menu Mode.

2. Press Print (Park) to print out the Groups and Items. The first Group/Item to come up will be Printer Control/Emulation Control.

3. Press SET to option the emulation to ML.

4. Press GROUP (LF) repeatedly until you come to Serial I/F.

5. Press ITEM to advance to the next item in this group (Serial I/F) or SET to change it.

6. After changing defaults of an item, press ITEM to advance to the next one. Set the Serial I/F options for the printer as shown in Table 7.

Table 7. Okidata Model ML321T Journal/PMS Log Printer Options

555-231-743

November 2000

Issue 1

66Connecting the Hospita lity Adjuncts

Item Setting

Parity None Serial Data 7/8 Bits 8 (if data module)

7 (if DCE port) Protocol X-ON/X-OFF Diagnostic Test No Busy Line DTR Baud Rate 9600 (match speed of data

module or DCE port) DSR Signal Invalid DTR Signal Ready on Power UP Busy Time 200 ms

7. After setting the options, press SHIFT + SEL to save the settings.

Page 83

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

Okidata Model ML321T System Printer Options

Using the serial interface card (comcode 406940577), option the printer as follows for a system printer:

1. Press SHIFT + SEL to enter the Menu Mode.

2. Use the GROUP, ITEM, and SET keys to make changes:

■ Press GROUP until the group you wish to change appears in the

first column.

■ Press ITEM until the item you wish to change appears in the second

column.

■ Press SET until the setting you want appears in the third column.

3. Set the options for the printer as shown in Table 8.

Table 8. Okidata Model ML321T System Printer Options

Group Item Setting

Printer Control Emulation Mode ML Font Print Mode Utility

DRAFT Mode HSD Pitch 12 CPI Proportional No Style Normal Size Single

Symbol Sets Character Set Standard

Language Set American Zero Character Slashed Code Page USA

Clear Feed Line Spacing 8 LPI

Form Tear-Off Off Skip Over Perforation No Page Width 13.6”

Page Length 11”

Bottom Feed Line Spacing 6 LPI

Form Tear-Off Off Skip Over Perforation No Page Width 13.6” Page Length 11”

November 2000

Issue 1

67Connecting the Hospita lity Adjuncts

Page 84

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Group Item Setting

Top Feed Line Spacing 6 LPI

Bottom Margin Valid Page Width 13.6”

Page Length 11” Wait Time 1 sec Page Length Control by Actual Page Length

Set-Up Graphics Uni-directional

7 or 8 Bits Graphics 7 Receive Buffer Size 16K Paper Out Override No Print Registration 0 7 or 8 Bits Data Word 7 Operator Panel Function Full Operation Reset Inhibit No Print Suppress Effective Yes Auto LF Yes Print DEL Code No Time Out Print Valid Auto Select No Centering Position DEFAULT CSF Type Wide

Parallel I/F I-Prime Buffer Print

Pin 18 +5v

Serial I/F Parity None

Serial Data 7/8 Bits 8 Bits Protocol X-ON/X-OFF Diagnostic Test No Busy Line DTR Baud Rate 9600 BPS DSR Signal Invalid DTR Signal Ready on Power UP Busy Time 200 ms

555-231-743

November 2000

Issue 1

68Connecting the Hospita lity Adjuncts

4. After setting the options, press SHIFT + SEL to save the settings.

Page 85

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Test Procedure

Using the RS232 Mini-Tester (see the Note on page 5), check the status of the connection at the data module. The leads marked with an asterisk are controlled by the switch, and the printer controls the other leads. Translations for this connection begin on page 228.

CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the mini-tester in-line during actual operation.

With the mini-tester connected to only the data module, the mini-tester should show the following:

dark

RTS

DSR*

CD*

red

dark

red

dark

red

RD* CTS* DTR

555-231-743

November 2000

Issue 1

69Connecting the Hospita lity Adjuncts

NOTE:

RTS will be lit on the front panel of the 7400A or 7400B. The CTS lead shows green when used with an 8400B.

With the mini-tester connected to only the printer, the mini-tester should show the following:

red

RTS

DSR*

CD*

dark

green

dark

green

dark

RD* CTS* DTR

Page 86

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

With the mini-tester connected to the data module and the printer, the link is idle and no software is running, but the mini-tester should show the following:

red

RD* CTS* DTR

RTS

DSR*

CD*

green

red red

red

green

red

NOTE:

RTS will be lit on the front panel of the 7400A or 7400B. The CTS lead shows green when used with an 8400B.

555-231-743

November 2000

Issue 1

70Connecting the Hospita lity Adjuncts

Page 87

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Printer Connection on the INTUITY

This is an optional printer that the customer may purchase to print INTUITY Lodging Call Accounting reports.

Parts List

■ One Centronics parallel printer cable (customer-provided)

■ One parallel printer (customer-provided; the Okidata Model 320 or 184T

are often used).

Cabling Diagram

Figure 20 shows how to connect a printer to the MAP.

MAP

555-231-743

November 2000

Issue 1

71Connecting the Hospita lity Adjuncts

Standard

Centronics

Parallel

Printer

Port

Figure 20. Printer Connection on the INTUITY

Cable

Parallel

Printer

Page 88

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Switch-to-INADS Connections

This connection is used for remote maintenance access to the switch from the Initialization and Administration System (INADS). The connectivity is different for the CMC switch than for the SCC or MCC switch.

NOTE:

This INADS connection is typically installed only for installations in the United States. Contact your local support organization to see if INADS is required in your service area.

Parts List

SCC and MCC

■ The AUX connector on the SCC or MCC switch

■ One B25A 25-pair cable for cross-connections [connect the central office

(CO) trunk to the last wire pair on this cable]

555-231-743

November 2000

Issue 1

72Connecting the Hospita lity Adjuncts

■ Standard cross-connect hardware

■ One CO trunk for dedicated access.

CMC

■ The Modem connector on the switch (this port is found on the Processor

Interface Cable of the CMC hardware labeled as P2)

■ One M25A cable (or equivalent 25-pin straight-through cable)

■ One U.S. Robotics

■ One RJ11 modular cord

■ One 103A connecting block

■ Standard cross-connect hardware

■ One CO trunk for dedicated access.

Sportster® 33.6K modem

Page 89

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 21 shows how the INADS port is connected to an SCC or MCC switch.

Cross-Connect

GuestWorks

B25A

25-pair

Cable

AUX

555-231-743

Field

November 2000

Issue 1

73Connecting the Hospita lity Adjuncts

CO Trunk

Figure 21. INADS Connection for Remote Access to SCC or MCC Switch

Figure 22 shows how the INADS port is connected to a CMC switch.

GuestWorks

M25A

Modem (P2)

RS232

Cable

Modem

RJ11Modular

Cord

103A Connecting

Block

Figure 22. INADS Connection for Remote Access to CMC Switch

Cross-Connect

Field

CO Trunk

Page 90

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

555-231-743

Installing the System

INADS Registration

After connecting the CO trunk for INADS access, call the INADS hotline to register the switch. For Avaya technicians in the United States, use 1-800-248-1234. For dealers and distributors in the United States, use 1-877-295-0099. If the installation is outside of the United States, contact your Center of Excellence (COE) or your Avaya representative for information about registering the switch.

You will be instructed to give them the dial-up number, the customer identification number, serial number, and other information. If there is a working fax machine at the site, request that the INADS group send you a fax that confirms all of the registration information.

You will also be instructed to add some information to the maintenance-related system parameters screen. If the customer needs a login assigned, have the INADS personnel create a customer login ID when they connect to the switch.

change system-parameters maintenance Page 1 of 4 MAINTENANCE-RELATED SYSTEM PARAMETERS

OPERATIONS SUPPORT PARAMETERS Product Identification: 1000000000

Alarm Origination to OSS Numbers: neither Cleared Alarm Notification? n Suspension Threshold: 5 Restart Notification? n Test Remote Access Port? n CPE Alarm Activation Level: none

Customer Access to INADS Port? n

Repeat Dial Interval (mins): 7

SCHEDULED MAINTENANCE

Control Channel Interchange: no System Clocks Interchange: no

First OSS Endpoint: Abbrev Alarm Report: y

Second OSS Endpoint: Abbrev Alarm Report: n

Start Time: 01 : 00 Stop Time: 06 : 00

Daily Maintenance: daily Save Translation: daily

SPE Interchange: no EXP-LINK Interchange: no

Command Time-out (hours): 2

November 2000

Issue 1

74Connecting the Hospita lity Adjuncts

For a CMC switch, you must also set up the modem options on Page 3 before a connection can be made. See Chapter 1 of

and Additions for Compact Modular Cabinets

DEFINITY ECS Installation, Upgrades

for more information on modem

setup.

Page 91

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

MAP Remote Access Connections

The INADS access is required, but the remote administration is optional. See the INTUITY documentation for more information about this remote access connection.

NOTE:

If the INTUITY Remote Maintenance Board (RMB) is used, an external modem is not needed. See the INTUITY documentation for more information about using the Remote Maintenance Board.

Parts List

■ One or two Comsphere

locally-provided modems

■ One or two straight-through 9-pin to 25-pin transition cables

(comcode 847106945)

■ One or two D25F cables (or equivalent straight-through cables)

(comcode 105193668)

3820 modems (comcode 107560534) or

555-231-743

November 2000

Issue 1

75Connecting the Hospita lity Adjuncts

■ One or two D8W modular cords

■ Standard cross-connect hardware

■ One or two CO or DID trunks.

Page 92

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Cabling Diagram

Figure 23 shows how to connect the Paradyne Comsphere 3820 modems to the

MAP for remote access. This diagram also shows how the RMB is connected. If the RMB is used, the COM2 port cannot be used for any other application.

555-231-743

November 2000

Issue 1

76Connecting the Hospita lity Adjuncts

Cross-Connect

Field

MAP

COM1

COM2

RMB

LINE

9-Pin to

25-Pin

Cable

9-Pin to

25-Pin

Cable

D25F

RS232

Cable

DTE

D25F

RS232

Cable

Modular

DTE

D8W Cord

Figure 23. MAP Remote Access Connections

DIAL

(RJ45)

Comsphere

3820

DIAL

(RJ45)

D8W

Modular

Cord

D8W

Modular

Cord

For

Remote

Admin

(optional)

103A

Connecting

Blocks

For

INADS

103A

Connecting

Blocks

For

INADS

Page 93

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

INADS Alarm Origination Download

Y ou can have the Comsphere 3820 or the RMB automatically configured by doing an alarm origination download. To start this download, do the following:

1. Use the Customer/Services Administration > Alarm Management command to display the following screen:

+-----------------------------------------------+

2. Enter the information as shown in the screen, using your actual Product ID and Alarm Destination phone number (the INADS number).

555-231-743

November 2000

Issue 1

77Connecting the Hospita lity Adjuncts

3. Once the options are correct, press to save the options. Press

F3 Enter

to continue.

4. Press to select the Chg Keys function.

5. Press to select the Test Alrm function.

6. Select the Execute Alarm Origination Test menu item.

7. Press y to start the test. The alarm origination download takes 2 to 5 minutes to complete.

8. After the download is complete, select the Review Latest Test Results menu item. The result message should say Alarm origination test successful.

For more details on this procedure, see the appropriate MAP installation document.

Page 94

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

555-231-743

November 2000

Issue 1

78Connecting the Hospita lity Adjuncts

Page 95

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Translations and Testing

The following sections contain translations and testing required to successfully administer the switch, the INTUITY Lodging Voice Messaging, and the INTUITY Lodging Call Accounting. Only the most important fields are highlighted with either required or suggested translations. Unless specified otherwise, the defaults provided are acceptable.

Most INTUITY Lodging installations will involve the MAP/5P hardware platform. In some cases, though, customers will have the MAP/40P or MAP/100P. The screens shown in this section apply for all of these platforms.

555-231-743

November 2000

Issue 1

79Connecting the Hospita lity Adjuncts

NOTE:

The screens shown in this section are examples only. Do not use the example equipment locations, extension numbers, access codes, and so on in your system. Use the translations provided by your software specialist or design specialist.

CAUTION:

While you are doing these translations on the switch, you should save your translatio ns regu larly us ing the save translation command. This could save you time retranslating if you lose power during installation. It takes about 10 minutes to process each translation save.

Page 96

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Translations and Testing

Checklist

Table 9 is a high-level checklist of the tasks required to translate a hospitality

solution including the switch and the INTUITY system.

Table 9. Translation Checklist

555-231-743

November 2000

Issue 1

80Checklist

✔

Initial options page 12 Miscellaneous translations and testing page 81 Switch-to-INTUITY translations and testing page 157 INTUITY Lodging-to-PMS translations and testing page 195 Switch-to-Call Accounting translations and testing page 205 INTUITY Lodging Call Accounting-to-PMS translations and

testing Switch-to-PMS link translations and testing page 208 Journal/PMS Log and System printer translations and test-

ing Parallel printer translations page 233 Logins, passwords, security, and backups page 233

CAUTION:

Procedure

Begins

page 207

page 228

Before doing any translations, make sure that the default translation card is in the system. Unless instructed otherwise, you must always use the default translation card.

on...

Page 97

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Translations and Testing

Miscellaneous Translations

Table 10 is a checklist of the miscellaneous translations that must be done before

you administer the links to the adjuncts.

Table 10. Checklist for Miscellaneous Translations

555-231-743

November 2000

Issue 1

81Miscellaneous Translations

✔

Procedure

Time of day and date on the INTUITY system page 82 Special applications on the switch page 83 Dial plan on the switch page 84 Dial plan on the INTUITY system page 85 Feature access codes on the switch page 86 Class of service (COS) on the switch page 89 Class of restriction (COR) on the switch page 91 COS on the INTUITY system page 98 System parameters on the INTUITY system page 99 Fax parameters on the switch and INTUITY system page 101 Abbreviated Dialing Lists on the switch page 103 Listed Directory Numbers on the switch page 104 Attendant console on the switch page 105 Attendant console button layouts on the switch page 106 Attendant Backup on the switch page 110 Office staff telephones on the switch page 113 Backup telephone button layouts on the switch page 116 AUDIX subscribers on the INTUITY system page 120 Guest room telephones on the switch page 121 Analog telephone Caller ID on the switch page 124 Suite telephones on the switch page 126 Guest room mailboxes on the INTUITY system page 132 Recorded Announcements on the switch page 133 Emergency Access to Attendant on the switch page 137 Crisis Alert on the switch page 138 Trunk groups on the switch page 142 DID Numbers on the switch page 143 Automatic Wakeup options on the switch page 148

Begins

on...

Page 98

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Translations and Testing

Table 10. Checklist for Miscellaneous Translations

555-231-743

November 2000

Issue 1

82Miscellaneous Translations

✔

Procedure

Call Vectoring on the switch page 150 Attendant Vectoring on the switch page 152 Dial by Name on the switch page 153 Trunk-to-Trunk Transfer on the switch page 156

Time of Day and Date (INTUITY)

For R4.4, use the Customer/Services Administration > System Management > UNIX on the INTUITY system. For R5, use the UNIX Management > UNIX Date and Time command.

+---------------------------------------------------------+ + UNIX Date and Time + +---------------------------------------------------------+ | Date: April 22, 1999 | | | | Time: 3:39 | | | | AM/PM: PM | | | | Timezone: US/Mountain | | | | Is Daylight Savings Time used: YES | +---------------------------------------------------------+

Management > UNIX Date and T ime command to set the time and date

Begins

on...

The switch time of day and date should already be set. See page 13 for information about setting the time of day and date on the switch if it is not correct. It is important that the switch and INTUITY system are set to the same time.

Page 99

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Translations and Testing

Dial by Name Special Application (Switch)

Use the display system-parameters special-applications command to verify that the Dial by Name feature has been enabled. Dial by Name is a feature available only on GuestWorks and DEFINITY BCS. If the feature has not been enabled, call the technical support organization (or your COE) and have them dial in and enable the feature.

555-231-743

November 2000

Issue 1

83Miscellaneous Translations

display system-parameters special-applications Page 2 of 4

(SA7880) - ASAI Internally Measured Data? n

(SA7777) - Night Service on DID Trunk Groups? n

(SA7776) - Display Incoming Digits for ISDN Trunk Groups? n

(SA7852) - # and * in Vector Collect Step? none

(SA7933) - Busy Tone with SAC and No Available Cvg Points? n

(SA7990) - Service Observe Physical Set? n (SA7991) - Variable Length Account Code? n

(SA8077) - Russian Power Industry Feature? n

(SA7161) - NORTEL SL1 PRI and DMS Names Display? n

(SA7578) - Integrated Directory Service over DCS? n

SPECIAL APPLICATIONS

(SA7666) - COS Conference Tone Check? n

(SA7779) - Enhanced DID Routing? n

(SA7778) - Display UUI Information? n

(SA7963) - Dial by Name? y

(SA8052) - ISDN Redirecting Number? n

Page 100

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

555-231-743

Translations and Testing

Dial Plan (Switch)

Use the change dialplan command to administer the switch dial plan based on

the customer’s requirements. Unless otherwise instructed, set the Local Node Number to 1. For more information about the Dial Plan feature, see the

DEFINITY ECS Administrator’s Guide

NOTE:

The PMS interface supports 3-, 4-, or 5-digit extensions, but be aware that prefixed extensions do not send the entire number across the interface. Only the assigned extension number is sent. Therefore, you should not use prefixed extensions for numbers that are also going to use the Insert/Delete Digit function (see “Hospitality Parameters” on page 208).

change dialplan Page 1 of 1 DIAL PLAN RECORD

Local Node Number: 1 ETA Node Number:

FIRST DIGIT TABLE First Length Digit - 1 - - 2 - - 3 - - 4 - - 5 - - 6 1: extension 2: extension 3: extension 4: extension 5: extension 6: extension 7: misc 8: fac 9: fac 0: attd *: fac #: fac

Uniform Dialing Plan: none ETA Routing Pattern:

November 2000

Issue 1

84Miscellaneous Translations

The add second-digit command is used when a first digit is defined as misc in the Dial Plan. In this example, first digit 7 is used in several ways (70, 72x, 73x, and 74x are feature access codes, and 71x, 78xx, and 79xx are extensions).

add second-digit 7 Page 1 of 1 SECOND DIGIT TABLE FOR DIGIT 7

SECOND DIGIT TABLE

Digit Identification Number of Digit Identification Number of Digits Digits

0: fac 2 5: 0 1: extension 3 6: 0 2: fac 3 7: 0 3: fac 3 8: extension 4 4: fac 3 9: extension 4