Avaya 555-231-743 User Manual

GuestWorks® and DEFINITY

Enterprise Communications Server

Release 9 Technician Handbook for Hospitality Installations

555-231-743 Issue 1 November 2000

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, i f toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353. Outside of the United States and Canada, contact your Avaya representative.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company's telecommunications equipment) by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

motive or intent)

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator , your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

• Avaya-provided telecommunications systems and their interfaces

• Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products.

Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply

with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identified by FCC registration number AV1USA-43023-MF-E.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.

Tradema rks

AUDIX, DEFINITY, and GuestWorks are registered trademarks of Avaya and Lucent Technologies. Comsphere is a registered trademark of Paradyne Corp. GuideBuilder, INTUITY, and ProLogix are trademarks of Avaya and Lucent Technologies. Okidata is a registered trademark of OKI Electric Co., LTD. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. Xiox is a trademark of @Comm Corporation.

Ordering Information

Call: Avaya Publications Center

U.S. Voice: 1 888 582 3688 U.S. Fax: 1 800 566 9568 Canada Voice: +1 317 322 6619 Europe, Middle East, Africa Voice: +1 317 322 6416 Asia, China, Pacific Region, Caribbean,

Latin America Voice: +1 317 322 6411

Non-U.S. Fax: +1 317 322 6699

Write: Avaya Publications Center

2855 N. Franklin Road Indianapolis, IN 46219 U.S.A.

Order: Document No. 555-231-743

Issue 1, November 2000

For more information about Avaya documents, refer to the section entitled “Related Documents” in “About This Handbook.”

You can be placed on a Standing Order list for this and other documents you may need. Standing Order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on Standing Orders, or to be put on a list to receive future issues of this document, please contact the Avaya Publications Center.

Technical Support

In the United States and Canada, Avaya technicians and customers should call 1-800-242-2121, and dealer technicians should call 1-877-295-0099. Outside the United States and Canada, Avaya technicians should contact their Center of Excellence (COE), and customers and dealer technicians should contact their Avaya authorized representative.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment described in this book indicates that the equipment conforms to the following European Union (EU) Directives:

• Electromagnetic Compatibility (89/336/EEC)

• Low Voltage (73/23/EEC)

• Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and

For more information on standards compliance, contact your local distributor.

Comments

To comment on this document, return the comment form.

Avaya Web Page

http://www.avaya.com

Acknowledgment

This document was prepared by the Information Development Organization for Global Learning Solutions.

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

i-CTR4 PRI

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

555-231-743

Contents

Contents iii

About This Handbook xi

■ Suggested Training xi

■ Reasons for Issue xii

■ Conventions xii

■ Related Documents xiii

Hospitality Features 1

Installing the System 3

■ Overview 3

■ Installation Checklist 4

■ Additional Parts and T est Equipment 5

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■ Planning and Preparing the Site 6

■ Unpacking the Equipment 9

■ Installing and Connecting the Equipment 9

■ Installing Telecommunications Cabling 10

■ Installing the Management Terminal 10

Connecting a PC to the Switch 11

Parts List 11 Cabling Diagram 11

■ Activating the Systems 12

■ Setting Up the Initial Options 12

■ Connecting the Hospitality Adjuncts 15

Overall Hospitality Connectivity 17 Switch-to-INTUITY Admin Link (TCP/IP) 19

Parts List 19 Distance Limits 19 Cabling Diagram 20 Crossover Wiring 21

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Switch-to-INTUITY Admin Link (X.25) 22

Parts List 22 Distance Limits 23 Cabling Diagram 23

Switch-to-INTUITY Admin Link (Mode Code Integration) 24

Switch-to-INTUITY Voice Port Connections 25

Parts List 25 Distance Limits 26 Cabling Diagram 29

INTUITY Lodging-to-PMS Link 30

Parts List 30 Distance Limits 30 Cabling Diagram 31 Test Procedure 33

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Switch-to-Call Accounting Links 34

Co-Resident INTUITY Lodging Call Accounting Link Using the DCE Port 35

Parts List 35 Distance Limits 35 Cabling Diagram 36 Test Procedure 37

Xiox Call Accounting System Link Using the DCE Port 39

Parts List 39 Distance Limits 39 Cabling Diagram 40 Test Procedure 41

Stand-alone Call Accounting System Link Using the DCE Port 43

Parts List 43 Distance Limits 43 Cabling Diagram 43 Test Procedure 44

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Switch-to-Call Accounting Link using DCP Data Modules 46

Parts List 46 Distance Limits 47 Cabling Diagram 47 8400B Options 48 7400A Options 49 7400B Options 50

INTUITY Lodging Call Accounting-to-PMS Link 51

Parts List 51 Distance Limits 51 Cabling Diagram 52

Xiox Call Accounting-to-PMS Link 53

Parts List 53 Distance Limits 53

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Cabling Diagram 53

Switch-to-PMS Link 54

Parts List 54 Distance Limits 54 Cabling Diagram 55 8400B Options 56 7400A Options 57 7400B Options 58 Test Procedure 59

Journal/PMS Log or System Printer Connections 61

Parts List 61 Distance Limits 61

Cabling Diagram 62 8400B Options 63 7400A Options 64 7400B Options 65 Okidata Model ML321T Journal/PMS Log

Printer Options 66 Okidata Model ML321T System Printer Options 67 Test Procedure 69

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Contents

Printer Connection on the INTUITY 71

Parts List 71 Cabling Diagram 71

Switch-to-INADS Connections 72

Parts List 72

SCC and MCC 72

CMC 72 Cabling Diagram 73 INADS Registration 74

MAP Remote Access Connections 75

Parts List 75 Cabling Diagram 76 INADS Alarm Origination Download 77

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Translations and Testing 79

■ Checklist 80

■ Miscellaneous Translations 81

Time of Day and Date (INTUITY) 82 Dial by Name Special Application (Switch) 83 Dial Plan (Switch) 84 Dial Plan (INTUITY) 85 Feature Access Codes (Switch) 86 Class of Service (Switch) 89 Class of Restriction (Switch) 91 Class of Service (INTUITY) 98 System Parameters (INTUITY) 99 Fax Parameters (Switch and INTUITY) 101

Billing Considerations When Forwarding Faxes 102

Abbreviated Dialing Lists (Switch) 103 Listed Directory Numbers (Switch) 104 Attendant Console (Switch) 105 Attendant Console Button Layouts (Switch) 106 Attendant Backup (Switch) 110 Office Staff, Front Desk, and Guest Services

Telephones (Switch) 113 Backup Telephone Button Layouts (Switch) 116

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Contents

Mailboxes for AUDIX Subscribers (INTUITY) 120 Guest Room Telephones (Switch) 121 Administering Analog Caller ID (Switch) 124

Administering Caller ID 124 Administering Caller ID Station Options 125

Suite Telephones (Switch) 126

Enabling Suite Check-In 127 Administering Station Hunting 127 Administering Station Hunt Before Coverage 128 Considerations 129

Mailboxes for Guest Rooms (INTUITY) 132 Recorded Announcements (Switch) 133 Emergency Access to Attendant (Switch) 137 Crisis Alert (Switch) 138 Trunk Groups (Switch) 142

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Assigning DID Numbers to Guest Rooms (Switch) 143

Enabling Automatic and Custom Selection of DID Numbers 144

Assigning the DID Numbers 145 Assigning DID Number Feature Buttons 146 Considerations 146

Automatic Wakeup Options (Switch) 148 Call Vectoring (Switch) 150 Attendant Vectoring (Switch) 152 Dial by Name (Switch) 153 Trunk-to-Trunk Transfer (Switch) 156

■ Switch-to-INTUITY Translations 157

Switch-to-INTUITY Messaging Link 157

TCP/IP Signaling 158

TCP/IP Link (Switch) 158

TCP/IP Link (INTUITY) 165

Testing the TCP/IP Link 169 X.25 Signaling 174

X.25 Link (Switch) 174

X.25 Link (INTUITY) 177

Testing the X.25 Link 179

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

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Mode Code Integration 181

Mode Code Integration Link (Switch) 181

Mode Code Integration (INTUITY) 182

INTUITY AUDIX Voice Ports (Switch) 183 Hunt Groups for INTUITY AUDIX

Voice Ports (Switch) 186 Extensions for Guest Message Retrieval (Switch) 188 Call Coverage Path (Switch) 189 INTUITY AUDIX Voice Ports (INTUITY) 190 Services to Phone Number Mapping (INTUITY) 192 Attendant and Administrator Passwords (INTUITY) 193 Testing the Switch-to-INTUITY Voice Ports 194

■ INTUITY Lodging-to-PMS Translations 195

PMS Interface for GuestWorks 196 Stand-Alone Interface Link 198

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Testing the INTUITY Lodging-to-PMS Link 201

■ Switch-to-Call Accounting Translations 205

Link Parameters (INTUITY) 205 CDR Parameters (Switch) 205 Testing the Switch-to-Call Accounting Link 206

■ INTUITY Lodging Call

Accounting-to-PMS Translations 207

Testing the INTUITY Lodging Call Accounting-to-PMS Link 207

■ Switch-to-PMS Link Translations 208

Hospitality Parameters 208 Link Connectivity Administration 212

Network Control (Netcon) Data Module 212 Data Modules 213

Housekeeping Status 213 Controlled Restrictions 215 Testing the Switch-to-PMS Link 216

Switch-to-PM S Link Testing with the RS232 Mini-Tester 217

Netcon and Data Module Testing 219 PMS Testing and Status 220 Database Swap Testing 221

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Contents

Check-In and Check-Out Testin g 222 Message Waiting Testing 223 Controlled Restrictions Testing 226 Housekeeping Status Testing 227

■ Printer Translations (Switch) 228

Testing the Journal/PMS Log or System Pri nter 231

■ Parallel Printer Translations (INTUITY) 233

■ Customer Logins (Switch) 233

■ Customer Logins (INTUITY) 233

■ Security Notification (Switch) 234

■ Save Translations (Switch) 235

■ Create Backup (INTUITY) 235

Continuing with the Switch Installation 237

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■ Testing the Switch 237

■ Installing and Wiring Telephones and Other Equipment 237

■ Testing Telephones and Other Equipment 238

■ Customer Tur nover 238

■ Maintenance 239

Appendixes 241

■ Appendix A — Parts List 242

■ Appendix B — Connector Pinouts 244

■ Appendix C — List PMS Down Events 245

■ Appendix D — Homisco Call Record Format 248

■ Appendix E — Xiox Call Accounting Format 249

Index 251

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

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GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

This handbook provides instructions for installing GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) switches in a hospitality solution. The procedures in this handbook describe how to connect the switch and adjuncts used in a hospitality solution, and how to administer the switch so it operates with the adjuncts in a hospitality solution. The information provided in this handbook includes information about preparing the site, unpacking and installing the cabinets, connecting cabling and adjuncts, translating the switch and adjuncts, and activating and testing the switch.

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xiSuggested Training

The information in this handbook can be used with any of the following switches when the switches are optioned for hospitality services:

■ GuestWorks

■ DEFINITY ECS

■ ProLogix™

■ DEFINITY Business Communications System (BCS).

Suggested Training

It is suggested that technicians installing this equipment receive training on GuestWorks and DEFINITY ECS Release 9 (R9) before installing this equipment. Except for connectivity of hospitality adjuncts and translations of those adjuncts, this handbook contains high-level reminders of the tasks required to install the switch, and is not intended to replace normal switch training or standard switch installation documents.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

Reasons for Issue

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xiiReasons for Issue

This document replaces the (555-231-109) that is still valid on GuestWorks Issue 6 systems. This document is issued for the following reasons:

■ To update all information related to Release 9 of the DEFINITY ECS

■ To update information about the Transmission Control Protocol/Internet

■ To add information about Custom Selection of VIP Direct Inward Dialing

Conventions

The following conventions are used in this handbook:

■ In this handbook, the term “switch” refers to the telephone switching

■ All screens shown in this handbook are approximations of how the actual

GuestWorks Issue 6 Technician Handbook

software. GuestWorks now uses the same software release numbering as DEFINITY ECS.

Protocol (TCP/IP) messaging con nec ti vity between the switch and the

INTUITY™ voice messaging system.

(DID) Numbers.

equipment (GuestWorks, DEFINITY ECS, ProLogix, or DEFINITY BCS); the term “INTUITY” refers to the voice messaging and call accounting platform; and the term “PMS” refers to the Property Management System provided by the customer.

screens appear. Depending on the system options, the screens may vary.

■ The terms “attendant console” and “backup telephone” are used in this

document. The attendant console is the model 302 that is usually found at the front desk. The preferred backup telephone is the model 6424 or 8434 telephone with attendant-type feature buttons. The model 6408 or 8410 can be used as a secondary backup to the model 6424 or 8434.

■ For most hospitality installations, the MAP/5P is the voice messaging

platform of choice. For very large installations that require more voice ports or message storage, the MAP/40P or MAP/100 may be used. Unless otherwise noted, the term “MAP” refers to any of the different platforms. Any differences between the platforms (other than capacities) will be noted in this handbook.

■ This handbook documents two versions of the INTUITY system —

Release 4.4 (R4.4) and Release 5 (R5). Unless otherwise specified, all connectivity and administration applies to either release.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

About This Handbook

■ Administration command paths and options you enter in the administration

fields are shown as follows:

change system-parameters hos pita lity

Some administration command paths have additional actions available (such as change, list, add, and display). In this document, only the suggested action is shown in the administration sections.

■ Field names referring to the administration screens are shown as follows:

Queue Length

■ On the cabling diagrams, the << and >> symbols are used to show the

plug-receptacle relationship. If this relationship is not known, the diagrams show a rectangular box.

■ Switch hardware is offered on the compact modular cabinet (CMC), the

single-carrier cabinet (SCC), or the multi-carrier cabinet (MCC) platforms. Specific cabinet models will not be mentioned except when necessary. Refer to the installation document for the cabinet type you are installing.

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xiiiRelated Documents

■ Switch software is packaged for

CMC hardware, the system uses MCC hardware.

Hospitality Features

DEFINITY now has different offer categories for customers. Offer Category A contains all possible DEFINITY features and is used by the DEFINITY ECS and ProLogix products. Offer Category B contains a subset of Offer Category A features used by the GuestWorks and DEFINITY BCS products. The following is an abbreviated list of the hospitality features most likely to be used in your installation:

■ Analog Station Caller ID

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■ Answer Detection

■ ASCII Data Over the Switch-to-Property Management System (PMS) Link

■ Attendant Backup

■ Attendant Split Swap

■ Authorization Codes

■ Automated Attendant

■ Automatic Alternate Routing (AAR)

■ Automatic Route Selection (ARS)

■ Automatic Selection of DID Numbers

■ Attendant-activated Automatic Wakeup Service

■ Attendant-activated Do Not Disturb

■ Basic Call Management System (BCMS)

■ Busy Verification

■ Call Vectoring (requires the TN750C circuit pack when using Call Vectoring

for the Automated Attendant feature)

■ Check-in/Check-out

■ Controlled Restrictions

■ Crisis Alert to attendant console, display station, or digital pager

■ Custom Selection of VIP DID Numbers (new for R9)

■ Daily Wakeup

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Hospitality Features

■ Dial by Name (only available on GuestWorks or DEFINITY BCS)

■ Dual Wakeup

■ Emergency Access to the Attendant

■ Guest-activated Automatic Wakeup (requires a speech synthesizer circuit

pack)

■ Guest-activated Do Not Disturb (requires a speech synthesizer circuit

pack)

■ Integrated Services Digital Network (ISDN) access using Primary Rate

Interface (PRI) and Basic Rate Interface (BRI) telephones and adjuncts

■ Maid Status

■ Message Waiting Lamps, either light-emitting diode (LED) or neon, on

guest room telephones

■ Names Registration

■ PMS Interface

■ Recorded Announce ments (requires the TN750C ci rcui t pack )

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■ Room Status

■ Station Self-Display

■ Suite Check-In

■ Switch/INTUITY/PMS Link Integration

NOTE:

If your installation is using the Mode Code Integration feature, the Switch/INTUITY/PMS Link Integration feature is not an option.

■ Terminal Translat ion Initializat ion

■ Trunk Identification

■ VIP Wak eup

■ Wakeup Activation via Tones

NOTE:

If Wakeup Activation via Tones is enabled, the wakeup feature provided by a speech synthesizer circuit pack is disabled from service.

■ World Class Routing (WCR).

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

This section describes the procedures you must use to install the components of a hospitality solution.

Overview

Before you connect the switch to the hospitality adjuncts (see “Connecting the

Hospitality Adjuncts” on page 15), you must first install the basic switch equipment

and, if purchased, install the INTUITY voice messaging system. Use the following documents when installing the switch and voice messaging equipment:

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3Overview

■

DEFINITY ECS Installation, Upgrades and Additions for Compact Modular Cabinets

■

DEFINITY ECS Installation and Test for Single-Carrier Cabinets

■

DEFINITY ECS Installation and Test for Multi-Carrier Cabinets

■

DEFINITY ECS Change Description

■

DEFINITY ECS Installation for Adjuncts and Peripherals

■

INTUITY Messaging Solutions Release 4 MAP/5P System Installation

■

INTUITY Messaging Solutions Release 4 MAP/40P System Installation

■

INTUITY Messaging Solutions Release 4 MAP/40 and MAP/40s System Installation

■

INTUITY Messaging Solutions Release 4 MAP/100 System Installation

■

INTUITY Messaging Solutions Release 5 Documentation (CD).

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Installation Checklist

The following is a brief checklist of the tasks required to install and translate a hospitality solution.

Table 1. Installation Checklist

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✔

Procedure

Verify parts and test equipment page 5 Plan and prepare the site page 6 Unpack the equipment page 9 Install and connect the equipment page 9 Install telecommunications cabling page 10 Install the management interface page 10 Activate the systems page 12 Set up the initial options page 12 Connect and test the hospitality adjuncts page 15 Miscellaneous translations and testing page 81 Switch-to-INTUITY translations and testing page 157 INTUITY Lodging-to-PMS translations and testing page 195 Switch-to-Call Accounting translations and testing page 205 INTUITY Lodging Call Accounting-to-PMS translations and

testing Switch-to-PMS link translations and testing page 208 Printer translations and testing page 228 Logins, security, and backups page 233 General switch testing page 237 Install and wire telephones and other equipment page 237 Test telephones and other equipment page 238 Turn the switch over to the customer page 238

Begins

on...

page 207

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Installing the System

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Additional Parts and Test Equipment

Other than the tools and test equipment noted in the installation manuals, you should also have the following items available on site:

■ RS232 mini-tester (comcode 407515139)

NOTE:

The mini-tester shows positive voltage with a green LED and negative voltage with a red LED. This can be verified by

connecting the mini-tester to a printer’s EIA port, adding power to the printer, and then putting the printer on-line. The Data Terminal Ready (DTR) lamp should then light with a positive (green) voltage. You may already have your own mini-tester that shows positive voltage as red and negative voltage as green. If this is true at your installation, the mini-tester result diagrams shown in this handbook must be read from an “opposite” perspective; that is, if the book shows that DTR should be green, and you have a mini-tester that operates in an “opposite” mode, your mini-tester will show DTR being red. This change in perspective should be true for all data leads.

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CAUTION:

After using a mini-tester to check data leads, you MUST remove the mini-tester from the connection. DO NOT leave the minitester in-line during actual operation.

■ RS232 gender changers and M25A or M25B RS232 cables

■ Analog line used to place test calls.

See “Appendix A — Parts List” on page 242 for a list of the parts used for this installation. Part numbers are provided in case replacements must be ordered.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Planning and Preparing the Site

See Chapter 1 in the DEFINITY ECS and INTUITY installation documents for more information about the tasks in this section.

1. Inventory the equipment delivered to the customer site and verify that it

matches the customer’s order. If the equipment does not match the customer’s order, follow the appropriate claims process or report the discrepancies to your Avaya representative. If this is a dealer-installed site, report the discrepancies to the dealer.

The equipment may include the following:

■ Switch cabinets and circuit packs

■ Default translation card (GuestWorks and DEFINITY BCS only)

Unless instructed otherwise, always use the default translation card.

■ DEFINITY Site Administration (DSA) software (provided for the

customer’s PC), or a 715 management terminal

■ Multi-Application Platform (MAP) for INTUITY Lodging Voice

Messaging, INTUITY AUDIX Voice Messaging, and INTUITY Lodging Call Accounting

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When using the INTUITY Lodging Call Accounting from Homisco, share “Appendix D — Homisco Call Record Format” on page 248 with the PMS vendor before or during the switch integration.

■ Xiox™ call accounting equipment, which will be software, a buffer

box, and a PC Call Xiox technical support at +1-480-970-9015, +1-602-970-9015,

+1-603-624-4424, or +1-650-548-5200 if any issues arise about their call accounting equipment or installation support.

■ Attendant console

■ Multiappearance telephones (usually the 6400-series

or 8400-series; a 6424 or 8434 is recommended as the primary attendant backup telephone)

■ Guest room telephones

If custom room telephones and faceplates are being ordered, coordinate the translations on the switch with any special feature access buttons being programmed by the vendor. If programming is done ahead of time, this could save time at installation.

■ Modems

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ Printers

The Okidata

Models 320, 321, and 184T are often used for hospitality installations, but be aware that other printers may be delivered on site.

■ Miscellaneous equipment.

■ If the INTUITY Lodging Call Accounting co-resident application from

Homisco has been ordered, part of the miscellaneous equipment is a set of adapters, cables, and user documentation used with the INTUITY system. This equipment is packaged in a separate box

with the INTUITY equipment and is labeled “Hold for Homisco Technicians - Do Not Discard!” Save this equipment for the Homisco technicians.

2. Locate the equipment room and lay out the equipment room floor plan. If possible, use standard floor plans as described in

Description

. When laying out the equipment locations, consider the

following:

■ The switch-to-MAP link distance limitations depend on whether you

are using Transmission Control Protocol/Internet Protocol (TCP/IP), X.25, or Mode Code:

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DEFINITY ECS System

— The TCP/IP link using the crossover cord is 328 feet (100

meters). This is the default configuration.

— The TCP/IP link using a 10/100base-T auto-sensing hub or

router is 656 feet (200 meters). This can be 328 feet (100 meters) on either side of the hub or router.

— The Isolating Data Interface (IDI) X.25 link must be 200 feet

(61 meters) or less. This link is used only on an upgraded

system if TCP/IP is not used. Duplicated

systems must use data modules instead of IDI, so the distance limit is not an issue.

— The Mode Code link is done over the same analog voice

ports connected between the switch and the voice messaging adjunct. The analog ports have a distance limit of 20000 feet (6100 meters). This connection is limited to upgraded systems; the default configuration is TCP/IP.

■ The link between the switch and the INTUITY Lodging Call

Accounting on the MAP is limited to 50 feet (15.2 meters) unless you use DCP data modules to extend the distance. When using a stand-alone call accounting system, there is still the 50 foot (15.2 meter) limit that can be extended with DCP data modules.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

■ For the call accounting link, the MAP hardware must be within 50

feet (15.2 meters) of the PMS. This distance can be extended using a pair of Digital Communications Protocol (DCP) data modules

connected through the switch.

Figure 2 on page 17 illustrates an overall view of a hospitality solution.

Additional equipment that you must consider when laying out the floor plan includes the following:

■ A customer-provided PC equipped with DSA, or a 715 management

terminal

■ Cross-connect fields

■ Space requirements and room layout

■ Cable slack manager.

3. Lay out and ensure appropriate power for the switch and the management terminal in the equipment room, and arrange for an electrician to install.

4. Lay out and ensure appropriate grounding in the equipment room, including provisions for a coupled bonding conductor (CBC).

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5. Determine the location of equipment closets where feeder cables can be terminated.

6. Determine where external trunk lines come into the building and where external trunk converters and adapters will be installed.

7. Determine an appropriate available port circuit on the switch for each telephone, trunk, and peripheral connection needed, and create a provisioning plan based on standard procedures.

8. Have the customer contact the PMS vendor and, if not using the INTUITY Lodging Call Accounting, the call accounting system vendor to find out if there are any special connections required to interface with their equipment. It is highly recommended that the customer schedule the vendors to be on-site when the connections are made and the testing is done for the PMS and the call accounting. If the vendors cannot be on-site, they should at least be available by telephone.

9. If this is an upgrade from an existing system, remind the customer that during the cutover, all Automatic Wakeup requests and Do Not Disturb requests must be noted manually. After the cutover is complete, the customer must manually input these requests.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Unpacking the Equipment

CAUTION:

Lifting and moving the switch cabinets may require two people. The average weight of a CMC is 50 pounds (23 kilograms); an SCC is 125 pounds (60 kilograms); and the MCC is 800 pounds (268 kilograms). Use caution to avoid injury.

See Chapter 1 in the DEFINITY ECS installation documents and Chapter 2 in the INTUITY installation documents for more information about the tasks in this section.

1. Unpack the equipment.

2. Inspect the equipment for any damage. Report any damages according to local procedures.

3. Ensure that all circuit packs are fully inserted into the proper slots according to the Customer Service Document (CSD). Report any discrepancies to your Avaya representative or authorized dealer.

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Installing and Connecting the Equipment

See the appropriate installation document for information about installing and connecting the equipment:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 1 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 1 of

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapters 2 through 4 in the

INTUITY installation documents.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Installing Telecommunications Cabling

See the appropriate installation document for information about installing telecommunications cabling:

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■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 2 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 2 of

Test for Multi-Carrier Cabinets

Installing the Management Terminal

The management terminal for administration on either the switch or the INTUITY system can be either a customer-provided PC loaded with the DSA software, or a dedicated management terminal, which must be purchased separately. It is the

customer’s responsibility to set up his or her PC with DSA, but the technicians are responsible for connecting and setting up the 715 management terminal if it was purchased for the system. Use the customer’s PC, your own laptop PC, or the management terminal to access the switch for administration during the installation.

See the appropriate installation document for information about installing the management terminal:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

DEFINITY ECS Installation,

■ For SCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 4 in the INTUITY

installation documents.

The following section shows how to connect a PC to the switch.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Connecting a PC to the Switch

Use the on-line help for DSA to set the communication options on the PC.

Parts List

■ PC with keyboard and monitor

■ One M25A or M25B RS232 cable (or equivalent 25-pin straight-through

cable); see “Appendix A — Parts List” on page 242.

■ One 9-pin to 25-pin transition cable (if using a 9-pin COM port)

(comcode 847106945)

■ Gender changers, as needed.

Cabling Diagram

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COM

Port

9-pin to

25-pin

Cable

(optional)

M25A or

M25B

RS232

Cable

Figure 1. Direct PC Connection to the Switch

Switch

TERM (J3) (csi), TERM or DOT (si), or

TERMINALACTIVE (r)

pc2serv.cdr

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

Activating the Systems

See the appropriate installation document for information about activating the switch and the INTUITY system:

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■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 3 of

Test for Single-Carrier Cabinets.

■ For MCC installations, see Chapter 3 of

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 4 in the INTUITY

installation documents.

Unless instructed otherwise,

always

translation card.

Setting Up the Initial Options

After activating the systems, there are some initial administration options you must set up. In addition to the procedures given in this section, see the appropriate installation document for information about setting up the initial options:

■ For CMC installations, see Chapter 1 of

Upgrades and Additions for Compact Modular Cabinets.

■ For SCC installations, see Chapter 3 of

Test for Single-Carrier Cabinets.

DEFINITY ECS Installation,

DEFINITY ECS Installation and

activate your system using the default

DEFINITY ECS Installation,

DEFINITY ECS Installation and

■ For MCC installations, see Chapter 3 of

DEFINITY ECS Installation and

Test for Multi-Carrier Cabinets.

■ For installations with an INTUITY system, see Chapter 5 in the INTUITY

installation documents.

NOTE:

Before setting any options, ensure that the default translation card is being used on a GuestWorks or DEFINITY BCS switch. A default translation card is not used on a DEFINITY ECS or ProLogix switch.

Do the following to set up the initial options:

1. After the switch powers up, log on to the switch using the

craft

and the crftpw password. Distributors should use the dadmin login ID.

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

2. Before you do any administration, verify that you are using the correct translation card. For a DEFINITY ECS or ProLogix system, you will start with a blank card, and all options must be set on site. For GuestWorks and DEFINITY BCS, there is a default translation card that is already administered for Offer Category B with certain default options. Check this by using the display system-parameters offer-options command.

NOTE:

If the Offer Category is not set correctly and activated, contact the technical support group or your regional Center of Excellence (COE). The switch must be set to the correct Offer Category; the translations must be saved; and the switch must be reset before you can do any translations.

3. Set the required country options using the change system-parameters country-options command.

4. Set the daylight savings time rules using the change daylight-savings-

rules command.

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5. Set the date and the time using the set time command. This includes applying the daylight savings time rules set up in Step 4.

6. If the switch has EPNs in different time zone locations, use the change location command to set the time zone offset, daylight savings rules, and numbering plan area code.

7. Set the switch maintenance parameters using the change system-

csi

parameters maintenance command. For

systems that have a C-LAN (TN799C) circuit pack, use Page 2 of this screen to verify that the Bus Bridge Packet Interface 2 has been enabled for the C-LAN circuit pack. If it is not already assigned, enter the C-LAN circuit pack equipment location, and use the defaults for the Timeslot Port fields as shown below.

change system-parameter maintenance Page 2 of 4

MINIMUM MAINTENANCE THRESHOLDS ( Before Notification )

TERMINATING TRUNK TRANSMISSION TEST (Extension)

ISDN MAINTENANCE

DS1 MAINTENANCE

SPE OPTIONAL BOARDS

TTRs: 4 CPTRs: 1 Call Classifier Ports: MMIs: 0 VCs:

Test Type 100: Test Type 102: Test Type 105:

ISDN-PRI TEST CALL Extension: ISDN BRI Service SPID:

DSO Loop-Around Test Call Extension:

Bus Bridge: 03C05 Inter-Board Link Timeslots Pt0: 6 Pt1: 1 Pt2: 1

Packet Intf1? y Packet Intf2? y

MAINTENANCE-RELATED SYSTEM PARAMETERS

GuestWorks and DEFINITY ECS Release 9 Technician Handbook for Hospitality Installations

Installing the System

8. Verify that the hospitality customer options have been enabled by checking the display system-parameters customer-options screen. On Page 3, the following options must be enabled:

■ Hospitality (Basic)

■ Hospitality (G3V3 Enhancements)

These options can be enabled only with the support or your COE if you do not have permission to make this change.

9. Change the craft password using the change password craft command.

CAUTION:

After the craft password is changed, the new password must be safeguarded to prevent unauthorized administration changes. This password MUST NOT BE REVEALED to the customer.

10. Save these initial translations. Use the save translation command. Label the translation card with the current date and switch name.

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CAUTION:

It is recommended that you save your translations regularly during the installation process. If a power failure occurs, all translations since the last save are lost and must be readministered.

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