Avaya 5420 + EU24 User Manual

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IP Office

5420 + EU24 User’s Guide

40DHB0002UKEG – Issue 4 (9th February 2004)

Page ii - Contents

Contents

The 5420 Telephone ............................................................................. 6

Overview of the 5420 ................................................................................................................... 6

Call Appearance Keys.................................................................................................................. 7

System Features ................................................................................................................................. 8

Call Appearance/Function Key Icons .................................................................................................. 8

Basic Call Handling Features .............................................................. 9

Answer a Call...............................................................................................................................9

Making a Call ............................................................................................................................... 9

Clearing a Call .............................................................................................................................9

Headset Working ....................................................................................................................... 10

Speakerphone............................................................................................................................ 10

Speed Dial .................................................................................................................................11

Redial......................................................................................................................................... 11

Mute........................................................................................................................................... 11

Hold............................................................................................................................................ 11

Transfer...................................................................................................................................... 12

Conference ................................................................................................................................ 12

Message .................................................................................................................................... 12

Speed Dials.......................................................................................... 13

Overview of Speed Dials............................................................................................................ 13

Using Speed Dials ..................................................................................................................... 14

Dialing a Speed Dial Number ............................................................................................................ 14

Deleting a Speed Dial........................................................................................................................ 14

Editing a Speed Dial .......................................................................................................................... 14

Converting a Call Log Entry to a Speed Dial .....................................................................................14

Adding a New Speed Dial.................................................................................................................. 15

Using the Call Log .............................................................................. 16

Overview of the Call Log ............................................................................................................ 16

Using the Call Log...................................................................................................................... 17

Viewing the Call Log.......................................................................................................................... 17

Making Calls from the Call Log.......................................................................................................... 17

Saving a Call Log Entry to Your Speed Dial List ............................................................................... 17

Deleting a Call Log Entry................................................................................................................... 18

Erasing All Logged Calls ................................................................................................................... 18

Setting Which Calls are Logged ........................................................................................................ 18

Changing the 5420 Options ............................................................... 19

Overview of 5420 Options.......................................................................................................... 19

Selecting Personalized Options ................................................................................................. 20

Ring Options...................................................................................................................................... 20

Adjusting the Display Contrast........................................................................................................... 20

Call Log Setup ................................................................................................................................... 21

Miscellaneous.................................................................................................................................... 21

Using Self Test .................................................................................................................................. 21

Selecting the Display Mode ............................................................................................................... 21

Default Phone/Erase All Settings....................................................................................................... 21

Language........................................................................................................................................... 22

Changing Function Key Labels.......................................................................................................... 22

Automatic Gain Control (AGC) .......................................................................................................... 22

Function Keys ..................................................................................... 23

Overview of the Function Keys ..................................................................................................23

Page ii - Contents IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

Contents - Page iii

Display Mode ............................................................................................................................. 24

Function Key Programming........................................................................................................25

Shorthand Programming Mode ......................................................................................................... 26

Longhand Programming .................................................................................................................... 27

Display Key Features ........................................................................................................................ 28

Dial (#) ......................................................................................................................................................... 28

Group (#) .....................................................................................................................................................28

User (#)........................................................................................................................................................28

Absnt - Set Absent Text ..............................................................................................................................29

Acct - Account Code Entry (!)......................................................................................................................29

AD - Abbreviated Dial (!) .............................................................................................................................29

Admin - Self-Administer (!) ..........................................................................................................................29

Apear - Appearance ....................................................................................................................................30

AutCB - Automatic Callback (!)....................................................................................................................30

Busy - Busy .................................................................................................................................................30

BusyH - Busy On Held ................................................................................................................................30

CFrwd - Call Forwarding All (!) .................................................................................................................... 31

ClrCW - Clear CW .......................................................................................................................................31

CnfRV - Conference Meet Me.....................................................................................................................31

Conf+ - Conference Add..............................................................................................................................31

CPark - Call Park (!) ....................................................................................................................................32

CPkUp - Call Pickup (!) ...............................................................................................................................32

CWOff - Call Waiting Off .............................................................................................................................32

CWOn - Call Waiting On .............................................................................................................................33

CWSus - Call Waiting Suspend...................................................................................................................33

DCW - Dial CW............................................................................................................................................33

Dir - Directory (!)..........................................................................................................................................33

Dirct - Dial Direct .........................................................................................................................................34

DNDOn - Do Not Disturb On .......................................................................................................................34

DNDOf - Do Not Disturb Off ........................................................................................................................34

DNDX+ - Do Not Disturb Exception Add .....................................................................................................34

DNDX- - Do Not Disturb Exception Delete..................................................................................................34

DPkUp - Directed Call Pickup (!).................................................................................................................35

Drop - Drop (!) .............................................................................................................................................35

DTone - Secondary Dial Tone.....................................................................................................................35

Emrgy - Dial Emergency .............................................................................................................................35

Flash - Flash Hook (#).................................................................................................................................35

FolTo - Follow Me To ..................................................................................................................................36

FwBNo - Forward On Busy Number............................................................................................................36

FwBOn - Forward On Busy On ...................................................................................................................36

FwBOf - Forward On Busy Off ....................................................................................................................36

FwdH+ - Forward Hunt Group Calls On......................................................................................................37

FwdH- - Forward Hunt Group Calls Off.......................................................................................................37

FwdNo - Forward Number...........................................................................................................................37

FwdOf - Cancel All Forwarding ...................................................................................................................37

FwNOn - Forward On No Answer On .........................................................................................................38

FwNOf - Forward On No Answer Off ..........................................................................................................38

FwUOn - Forward Unconditional On ...........................................................................................................38

FwUOf - Forward Unconditional Off ............................................................................................................38

GrpPg - Group Paging (!) ............................................................................................................................38

HdSet - Headset Toggle (!) .........................................................................................................................39

Here- - Follow Me Here Cancel...................................................................................................................39

Here+ - Follow Me Here ..............................................................................................................................39

HfAns - Internal Auto-Answer (!) .................................................................................................................39

HGEna - Hunt Group Enable.......................................................................................................................40

HGDis - Hunt Group Disable.......................................................................................................................40

HGNS+ - Set Hunt Group Night Service (!).................................................................................................40

HGNS- - Clear Hunt Group Night Service...................................................................................................40

HGOS+ - Set Hunt Group Out of Service....................................................................................................41

HGOS- - Clear Hunt Group Out of Service .................................................................................................41

Hold - Hold Call ...........................................................................................................................................41

HoldCW - Hold Call Waiting ........................................................................................................................41

IAuto - Automatic Intercom..........................................................................................................................41

ICSeq - Set Inside Call Sequence...............................................................................................................42

IP Office 5420 + EU24 User’s Guide Contents - Page iii 40DHB0002UKEG – Issue 4 (9th February 2004)

Page iv - Contents

IDial - Dial Intercom.....................................................................................................................................42

Inclu - Dial Inclusion ....................................................................................................................................42

Intru - Call Intrude........................................................................................................................................42

Listn - Call Listen.........................................................................................................................................42

Login - Extn Login .......................................................................................................................................42

Logof - Extn Logout .....................................................................................................................................43

Music - Hold Music ......................................................................................................................................43

NATim - Set No Answer Time .....................................................................................................................43

OCSeq - Set Outside Call Sequence ..........................................................................................................43

Page - Page.................................................................................................................................................43

Park - Park (#) .............................................................................................................................................44

Park - Call Park to Other Extension (!)........................................................................................................44

PCall - Priority Call ...................................................................................................................................... 44

PhyEx - Dial Physical Extension by Number...............................................................................................44

PickA - Call Pickup Any...............................................................................................................................45

PickG - Call Pickup Group...........................................................................................................................45

PickM - Call Pickup Members .....................................................................................................................45

Prog - Abbreviated Dial Program (!)............................................................................................................46

Quota - Clear Quota ....................................................................................................................................46

Queue - Call Queue ....................................................................................................................................46

RBak+ - Ringback When Free ....................................................................................................................46

RBak - Cancel Ringback When Free ..........................................................................................................47

RBSeq - Set Ringback Sequence ...............................................................................................................47

Recor - Call Record.....................................................................................................................................47

Relay - Relay Pulse.....................................................................................................................................47

Rely+ - Relay On .........................................................................................................................................47

Rely- - Relay Off..........................................................................................................................................48

Resum - Resume Call .................................................................................................................................48

Rtriv - Retrieve Call .....................................................................................................................................48

Ride - Ride Call ...........................................................................................................................................48

RngOf - Ringer Off (!) ..................................................................................................................................49

SAC - Send All Calls (!) ............................................................................................................................... 49

Spres - AD Suppress (!) ..............................................................................................................................49

Steal - Call Steal..........................................................................................................................................50

SusCW - Suspend CW................................................................................................................................50

Suspe - Suspend Call..................................................................................................................................50

Timer - Timer (!)...........................................................................................................................................51

TmDay - Time of Day (!)..............................................................................................................................51

Toggl - Toggle Calls ....................................................................................................................................51

VMRB- - Voicemail Ringback Off ................................................................................................................51

VMRB+ - Voicemail Ringback On ...............................................................................................................51

VMCol - Voicemail Collect...........................................................................................................................52

VMOff - Voicemail Off..................................................................................................................................52

VMOn - Voicemail On..................................................................................................................................52

WUTim - Set Wrap Up Time........................................................................................................................52

System Features ................................................................................. 53

Introduction ................................................................................................................................ 53

Making Calls ..............................................................................................................................53

Answering Calls ......................................................................................................................... 53

Call Waiting................................................................................................................................ 54

Call Forwarding.......................................................................................................................... 54

Diverting Calls............................................................................................................................ 54

Do Not Disturb ...........................................................................................................................54

Voicemail ................................................................................................................................... 55

Default Feature Codes............................................................................................................... 55

EU24 Expansion Module .................................................... 56

EU24 Overview .......................................................................................................................... 56

Connection................................................................................................................................. 56

Using the EU24 Expansion Module ........................................................................................... 57

Viewing the Alternate Display............................................................................................................ 57

Page iv - Contents IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

Contents - Page v

Selecting a Call Appearance/Feature Button..................................................................................... 57

Understanding Call Appearance/Feature Button Status Icons .......................................................... 57

Index..................................................................................................... 58

IP Office 5420 + EU24 User’s Guide Contents - Page v 40DHB0002UKEG – Issue 4 (9th February 2004)

Page 6 - Overview of the 5420 The 5420 Telephone

The 5420 Telephone

Overview of the 5420

This guide covers the use of the Avaya 5420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 5420 telephone’s software running at REL:4.00 or higher (see Using Self Test on page

21). The diagram below shows the main 5420 telephone features.

1. Display, Call Appearance and Function keys: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. System functions (allocated by your System Administrator) can also be displayed. See Call Appearance Keys on page 7 and Function Keys on page 23.

2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

5. Call Handling Buttons: See Basic Call Handling Features on page 9.

6. Dial pad: Standard 12-button pad for dialing telephone numbers.

Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

Messages: Access the user's mailbox.

• Hold: Place call on hold.

• Transfer: Transfer call.

• Conference: Conference held calls.

• Drop: Drop call.

• Redial: Redial last number dialed.

Volume Controls: Adjust the speaker, handset, headset, or ringer

volume depending on which is currently in use.

Mute: Turns the microphone on/off. When Mute in use, the associated light

is on and the caller cannot hear you.

Headset: Switches from handset to headset. The light associated with this

button turns on when the headset is active.

Page 6 - Overview of the 5420 IP Office 5420 + EU24 User’s Guide Overview of the 5420 40DHB0002UKEG – Issue 4 (9th February 2004)

Call Appearance Keys The 5420 Telephone - Page 7

10.

11.

12.

Speaker: Access the speakerphone. The light associated with this button

turns on when the speakerphone is active.

Exit: Returns you to the main call handling screen.

Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. See Speed Dials on page 13, Using the Call Log on page 16, Changing the 5420 Options on page 19 and Error! Reference source not found. on page Error!

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Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=.

Your System Administrator can change a call appearance key with:

• A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

• A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

• Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

All of the above can only be allocated to you by your System Administrator. For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1. Having more than two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2. Although the System Administrator can replace the Call Appearance Keys with:

• A Bridged Appearance

• A Line Appearance

• Call Coverage Appearance

• System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call

Appearance keys remain at their default settings.

IP Office 5420 + EU24 User’s Guide The 5420 Telephone - Page 7 40DHB0002UKEG – Issue 4 (9th February 2004) Call Appearance Keys

Page 8 - Call Appearance Keys The 5420 Telephone

System Features

System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator.

In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features on page 53 for details of System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages.

Call Appearance/Function Key Icons

The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

• Incoming Call:

symbol next to a call appearance key indicates an incoming call.

A Pressing the adjacent hold.

• Connected

symbol next to a call appearance key indicates that it is the currently connected

A call. The caller's telephone number (if available) is also shown. Pressing the adjacent display.

• On Hold

A Pressing the adjacent call on hold.

• Function Active:

The button to the left or right of the function key is active.

symbol next to a call appearance key indicate a call on hold.

key answers the call and puts any other current call on

key puts the call on hold. An H is also shown on the

key takes the call off hold and puts any other current

e or f

Page 8 - The 5420 Telephone IP Office 5420 + EU24 User’s Guide Call Appearance Keys 40DHB0002UKEG – Issue 4 (9th February 2004)

Answer a Call Basic Call Handling Features - Page 9

Basic Call Handling Features

Answer a Call

When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.

To answer an incoming call:

Do one of the following:

• If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10).

• If you are active on a call already, place the active call on hold (Hold on page 11), and then answer the incoming call.

• If the call appearance for the ringing call is not displayed on the current screen page, use

the call appearance for the ringing call, press the corresponding call appearance button.

Making a Call

You can make calls from the 5420 telephone using a variety of methods as follows:

To manually make a call:

1. Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

2. Adjust speakerphone volume as necessary.

• To change the volume use the

volume level. (There are eight volume levels.)

to return to the first page of the Home screen. When you locate

and buttons. The display shows the

3. If the call is not answered, you can clear the call by pressing

Drop

4. When the call is answered, either speak or pick up the handset and speak to the

called party.

To automatically make a call: Do any of the following:

• Press the last number that you dialed. or

• Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17. or

• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

• When the call is answered, either speak or pick up the handset and speak to the called party.

Redial and a call appearance key to have the 5420 telephone dial

Speaker or

Clearing a Call

To clear an established call either:

1. Replace the handset or

2. Press when you will then hear silence (see Display Mode on page 24).

IP Office 5420 + EU24 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKEG – Issue 4 (9th February 2004) Answer a Call

Drop. You will hear dial tone, unless you are in ‘call centre mode’

Page 10 - Headset Working Basic Call Handling Features

Headset Working

When a headset is to be used on your 5420, it must be plugged in to the headset socket on the base of your 5420 telephone. To activate the headset and switch off the

handset, press headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon (

To clear a headset call:

1. Press

To manually make a call:

1. Dial the number (remember to include the required access code (for example, 9) for

an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

Headset. The lamp beside the button is illuminated when

Drop.

• Press the last number that you dialed. or

• Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17. or

• Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

• When the call is answered, speak to the called party.

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them.

To make or answer a call without lifting the handset, or to use the speakerphone with any feature:

1. Press

2. Make or answer the call, or access the selected feature.

3. Adjust the speakerphone volume if necessary.

• To change the volume use the

volume level. (There are eight volume levels.)

To change from the speakerphone to handset (or headset if fitted)

Redial and a call appearance key to have the 5420 telephone dial

Speaker. The LED beside the Speaker button illuminates.

and buttons. The display shows the

1. Pick up the handset (or press

To change from the handset to the speakerphone

1. Press

2. Hang up the handset.

To end a speakerphone call

1. Press

Page 10 - Basic Call Handling Features IP Office 5420 + EU24 User’s Guide Headset Working 40DHB0002UKEG – Issue 4 (9th February 2004)

Speaker.

Speaker again.

Headset) and talk.

Speed Dial Basic Call Handling Features - Page 11

Speed Dial

The Speed Dial feature allows you to have the 5420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104). See Speed Dials on page 13.

To make a call to a personal directory entry using the Speed Dial feature:

1. Press the

2. Press the button next to the entry you want to call.

3. If the entry you want is not displayed, use or key the first letter of the required name to jump to the page with a matching entry.

4. The 5420 telephone dials the number for you.

SpDial softkey. The Speed Dial screen is displayed.

and to cycle through the entries

Redial

The Redial (or Last Number Dialed) feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your 5420 will store the up to ten of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one

appearance in the redial list.

To redial previously dialed number:

1. Press

located the required number, press the associated key.

Redial. Use and to step through the entries. When you have

Mute

Hold

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1. Press

• The other party cannot hear you. The indicator next to the Mute button lights

when Mute is active.

2. To reinstate two-way conversation, press

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1. Press

symbol changes to

2. Answer the second call by pressing the Call Appearance button with the

against it. The symbol changes to

To return to the held call:

1. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, simply press the Call Appearance button with the

Note: After a pre-set time (defined by your System Administrator), you are reminded

that you have a call on hold by the

and the phone ringing.

Also see Transfer on page 12.

Mute.

Mute again.

Hold or the Call Appearance button with the symbol against it. The

; showing that the line is on hold.

symbol

; showing that the line is connected.

against it.

hold icon changing for a few moments to

IP Office 5420 + EU24 User’s Guide Basic Call Handling Features - Page 11 40DHB0002UKEG – Issue 4 (9th February 2004) Speed Dial

Page 12 - Transfer Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension

1. With a call in progress, press

2. When you hear dial tone, dial the number to which the call is to be transferred.

3. Do one of the following:

• To transfer the call without announcing it, either hang up or press

Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

• To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press complete the transfer.

If the called party does not wish to accept the call, press return to the held call by pressing its call appearance button.

• If the line is busy or if there is no answer, press

You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1. With a call in progress and you wish to make an enquiry call or another call arrives, press transferred to the first held call.

2. To transfer the new call to the held call, press Drop. The transfer is complete.

Hold. Make or answer the second call. The second call requires to be

Transfer or Hold.

Transfer again to

Drop. You can

Drop.

Conference and then

Conference

The Conference feature allows you to conference other parties (including yourself) into a call.

Notes: 1. The number of parties allowed in a conference is controlled by your

2. Two Call Appearance keys are required for the conference feature.

To add another party to a call:

1. Press

2. Dial the number of the person you want to add to the call.

3. Wait for an answer.

4. To add the person to the call, press

5. Repeat steps 1 through 4 for additional conference connections.

To add a held call(s) to an active call:

1. Press

2. All held calls are added to the conference.

To leave a conference call:

1. To leave a conference, press

telephone system.

Conference.

If the called party does not answer or does not want to join the conference, press

Drop.

Conference again.

You can return to the held call by pressing its call appearance button.

Conference.

Drop.

Message

Your Message lamp turns on when a caller has left a message for you. Press the

Page 12 - Basic Call Handling Features IP Office 5420 + EU24 User’s Guide Transfer 40DHB0002UKEG – Issue 4 (9th February 2004)

Messages button to retrieve your messages and follow the prompts.

Overview of Speed Dials Speed Dials - Page 13

Speed Dials

Overview of Speed Dials

The 5420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press to exit the

current screen.

• The speed dial list is sorted alphabetically.

• Press

name to jump to the page with a matching entry.

• Press the

• Use the

Pressing

and to move between pages or key the first letter of the required

or next to an entry to call the associated number.

key options to perform other actions.

Add or Edit gives access to the details of a particular speed dial.

Note: Speed dials can be used for any numbers that can be manually dialed from the

extension. Where a dialing prefix is required (for example an external line access digit; usually 9) then that prefix must be part of the speed dial number.

IP Office 5420 + EU24 User’s Guide Speed Dials - Page 13 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of Speed Dials

Page 14 - Using Speed Dials Speed Dials

Using Speed Dials

Dialing a Speed Dial Number

You can use the speed dial directory to make a call with the handset on hook or off hook.

1. Press screen.

2. Press either the first letter of the required name to jump to the page with a matching entry.

3. When the required entry is displayed, press the adjacent number is automatically dialed for you.

Deleting a Speed Dial

1. Press SpDial. If SpDial is not shown, press to exit the current screen.

2. Press

3. Select the speed dial entry you want to delete.

• Press either the

the first letter of the required name to jump to the page with a matching entry.

4. When the required entry is displayed, press the adjacent for confirmation will appear.

5. Press

6. Select another entry to delete or press

Editing a Speed Dial

1. Press SpDial. If SpDial is not shown, press to exit the current screen.

2. Press

3. Select the speed dial entry you want to edit.

• Press either the

the first letter of the required name to jump to the page with a matching entry.

4. When the required entry is displayed, press the adjacent

5. Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New Speed Dial on page 15.

6. After saving or cancelling any changes you will be returned to the speed dial selection list. Select another speed dial to edit or press speed dial list.

SpDial. If SpDial is not shown, press to exit the current

or key to display different pages of speed dials or key the

or key. The

Delete.

or key to display different pages of speed dials or key

or key. A request

Yes to delete the entry or Cancel to exit without deleting.

Done to return to the speed dial list.

Edit.

or key to display different pages of speed dials or key

or key.

Done to return to the

Converting a Call Log Entry to a Speed Dial

You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List on page 17. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry.

Page 14 - Speed Dials IP Office 5420 + EU24 User’s Guide Using Speed Dials 40DHB0002UKEG – Issue 4 (9th February 2004)

Using Speed Dials Speed Dials - Page 15

Adding a New Speed Dial

1. Press SpDial. If SpDial is not shown, press to exit the current screen.

• Press

must first delete an existing entry before adding any new entry. See Deleting a Speed Dial on page 14.

2. With Name selected, begin entering text using the telephone keypad. Each key is marked with the letters and number it provides. You may have to press the key more than once depending on the character you require.

• For example, the key 2 is also marked as A, B and C. To enter a C, press 2

until a C is displayed.

• If the next character you want to enter is on the same key, press

the cursor right and then enter the character.

• By default the first letter is entered in upper-case and the phone then switches

to lower-case entry mode. To change the case of the current character press

Case.

• To enter a space press

• If you make a mistake, use

the cursor.

• If you have made a mistake in the middle of a character string and do not wish

to backspace and re-enter all the characters, use the one character before the point where you wish to edit. Either insert the new character or press cursor.

• Pressing the * key once enters a . (period) or twice a *. To enter more than one

* or period, press

• Pressing the # key once enters a - (dash) or twice a #. To enter more than one

# or dash, press

3. When the name is set as required, select Number.

4. Enter the number required using the dialing keypad. For external numbers remember to enter any external dialing prefix required (9 say).

• To enter a hyphen, press

but may help make numbers more readable.

• To enter a 1.5 second pause, press

(comma) character in the telephone number.

• Use either the

• If you make a mistake, use

the cursor.

5. Do one of the following:

• To save the speed dial and return to the speed dial list, press

• To return to the speed dial list without saving the changes press

• To return to the call handling screen without saving changes press Exit

Add. If a message stating that the speed dial list is full appears, you

You can switch between Name and Number entry by pressing the the item you want to edit. The change accordingly.

Space.

Backspace to delete the character to the left of

Backspace to delete the character to the left of the

to move the cursor right and then enter the character.

Hyphen. This does not affect the number dialed

Pause. This will appear as a ,

or key to move the cursor left or right.

Backspace to delete the number to the left of

options also

key to step back to

key next to

to move

Save.

Cancel.

IP Office 5420 + EU24 User’s Guide Speed Dials - Page 15 40DHB0002UKEG – Issue 4 (9th February 2004) Using Speed Dials

Page 16 - Overview of the Call Log Using the Call Log

Using the Call Log

Overview of the Call Log

The 5420 maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be a mixture of incoming answered

calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log

entries to make return calls or convert the entry into a speed dial for future use.

WARNING: Calls that are made using pin codes and other information will appear in the call log. Either Logging of outgoing calls should be switched off or those call logs removed manually. See Setting Which Calls are Logged on page 18.

Notes: 1. Only outgoing calls made using the dial pad or a SpDial entry are logged.

2. Call log entries are lost if the 5420 is disconnected from the IP Office.

When Log is pressed a screen similar to the following is displayed:

• Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options.

• Logged calls are shown with the most recent first.

• The name of the called or calling party is shown if available.

• The number of the called or calling party is shown.

• Press either the

• Pressing the

particular call.

• The number of the log entry.

• The type of log entry, i.e. Answered, Un-answered or Outgoing.

• The name of the called or calling party is shown (if available).

• The number of the called or calling party is shown.

• The date and time of the call. (And for InAns/Outgo, the duration of the call.)

• Press either the

• The

keys provide a number of actions.

or key to display further pages of entries.

or key next to a log entry display further details of that

or key to display the previous or next logged call.

Also see Making Calls from the Call Log on page 17, Saving a Call Log Entry to Your Speed Dial List on page 17, Viewing the Call Log on page 17 and Deleting a Call Log Entry on page 18.

Page 16 - Using the Call Log IP Office 5420 + EU24 User’s Guide Overview of the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004)

Using the Call Log Using the Call Log - Page 17

Using the Call Log

You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, pressing

can still receive calls and handle them using the dial pad key functions.

Viewing the Call Log

1. Press Log. If Log is not shown, press any Soft Key.

2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection.

3. Press

• To exit the call log and return to the previous screen press

• To exit the call log and return to the call handling screen press

• To view the details of a particular log entry, press the

entry.

3. Press

and to display different pages of log entries.

Done to return to the previous screen.

Making Calls from the Call Log

1. Press Log. If Log is not shown, press any Soft Key.

3. Press

4. When you locate the entry you want to call, press the entry.

5. Press

• If the number shown is external but doesn't include the external dialing prefix

used by your telephone system, go off-hook, dial the prefix and then press Call.

and to display different pages of log entries.

Call make the call.

Speaker and dialing a new call. Similarly, you

Done.

Exit.

or key next to the

Saving a Call Log Entry to Your Speed Dial List

1. Press Log. If Log is not shown, press any Soft Key.

3. Press

4. When you locate the entry you want to call, press the entry.

5. Press from the call log entry. See Adding a New Speed Dial on page 15.

and to display different pages of log entries.

Save. The speed dial editing screen appears, pre-filled with the details

or key next to the

IP Office 5420 + EU24 User’s Guide Using the Call Log - Page 17 40DHB0002UKEG – Issue 4 (9th February 2004) Using the Call Log

Page 18 - Using the Call Log Using the Call Log

Deleting a Call Log Entry

1. Press Log. If Log is not shown, press any Soft Key.

3. Press

4. When you locate the entry you want to call, press the entry.

5. Press details of the next call are shown.

6. To exit the call log and return to the call handling screen press

and to display different pages of log entries.

or key next to the

Delete and Done. The entry is deleted from the Call Log and the

Exit.

Erasing All Logged Calls

Loss of power to the 5420 phone will cause all call log entries to be deleted. The Erase All option deletes the calls you have selected to log (see Setting Which

Calls are Logged on page 18). Caution: This action also deletes all speed dial entries and phone personalization

options. See Default Phone/Erase All Settings on page 21.

1. Press

2. Press Delete. You are presented with a message asking you to confirm that you want to delete all entries.

3. Press Erase to remove all logged entries

Log followed by More.

Setting Which Calls are Logged

Caution: If you change these settings, any call details already in the call log that no

longer match the selection made are deleted.

1. Press screen.

2. Press with their current settings, is displayed.

3. To toggle a particular setting between Yes or No, press the Alternatively, press the and then press setting.

4. Do one of the following: Note: If you press Save after changing the settings, any existing call log entries

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the Options menu without saving any changes, press

• To return to the call handling screen without saving any changes, press

Exit.

Option. If Option is not shown, press to exit the current

Log Setup. A menu showing Answered, Un-Answered and Outgoing,

Yes/No to change the value of the currently underlined

that do not match the call types selected are deleted from the call log.

key next to it.

key next to a call type to underline its current setting

Save. You will

Cancel.

Page 18 - Using the Call Log IP Office 5420 + EU24 User’s Guide Using the Call Log 40DHB0002UKEG – Issue 4 (9th February 2004)

Overview of 5420 Options Changing the 5420 Options - Page 19

Changing the 5420 Options

Overview of 5420 Options

The options menus are accessed by pressing Option. These menus allow you to adjust a number of 5420 features.

To select an option:

1. Press the

2. The

or next to it

key actions change according to the current available actions.

3. To exit and return to the normal call handling screen press

4. Whilst in the options menus, you can still make and receive calls using the telephone keypad controls.

The options are:

• Ring Options:

Sets the:

• The ringing used by your 5420.

• Toggles the message lamp on/off to show when you have an incoming call.

• Toggles the ‘Show Phone Screen’ option on or off.

See Ring Options on page 20.

• Contrast:

Adjust the display contrast. See Adjusting the Display Contrast on page 20.

• Log Setup:

Configure which calls appear in the call log. See Setting Which Calls are Logged on page 18.

• Miscellaneous: Enables you to select to remain in your Speed Dial Menu during call handling.

• Self Test:

Test the phone. See Using Self Test on page 21.

• Display Mode:

Select the order in which functions are shown against display keys. See Display Mode on page 24.

• Erase …:

Reset the telephone to its default settings. See Default Phone/Erase All Settings on page 21.

• Language:

Select the phone's display language. See Language on page 22.

Press

• Handset AGC/Headset AGC:

IP Office 5420 + EU24 User’s Guide Changing the 5420 Options - Page 19 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of 5420 Options

to display:

Switch handset/headset automatic gain control on/off. See Automatic Gain Control (AGC) on page 22.

Exit.

Page 20 - Selecting Personalized Options Changing the 5420 Options

Selecting Personalized Options

Ring Options

The Ring Options menus allows you to:

• Choose a personalized ringing pattern for your telephone.

Note: If you receive a call while selecting a ring pattern, you are automatically

returned to the call handling screen.

• Set the message lamp to flash when you receive a call.

• Set the telephone to revert to the call handling screen when you are setting up/using

Speed Dial, Call Log, etc.

To change the ring pattern:

You can choose from among eight different ring patterns. This alters the tone and style of ringing used by the 5420, e.g. the number of rings will still vary according to the type of call.

1. Press

2. Press ring pattern appears.

3. To select a ringing pattern use either the between 1 and 8. You will hear the selected ringing pattern.

4. To hear the ringing pattern again press

• When you have selected a ringing pattern, press

confirmation tone and be returned to the options menu.

• If you want to return to the options menu without changing the ring pattern,

press

Option.

Ring Options followed by Ring Pattern. A menu with the current

or keys or press a dial pad key

Play or repress the dial pad key.

Save. You will hear a

Cancel.

To set the Flash Message Lamp:

1. Press

2. Press When set to Yes the Message lamp will flash when you receive a call.

• Changing this option does not affect the voicemail visual indicator feature.

To set the Show Phone Screen:

1. Press

2. Press If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you are automatically returned to the call handling screen when you receive a call.

Option.

Ring Options and set Flash Message Lamp to Yes or No.

Option.

Ring Options and set Show Phone Screen to Yes or No.

Adjusting the Display Contrast

You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast.

1. Press

2. Press

3. Use either the

4. When the contrast is set as required, either:

• Return to the options menu by pressing

• Return to the call handling screen by pressing

Option

Contrast. A menu with the current contrast setting appears.

or key to adjust the level of contrast.

Done.

Page 20 - Changing the 5420 Options IP Office 5420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9th February 2004)

Selecting Personalized Options Changing the 5420 Options - Page 21

Call Log Setup

Through the Option menu you can specify which types of calls should be included in the 5420's call log. See Setting Which Calls are Logged on page 18.

Miscellaneous

This option only contains one menu item: Stay in Speed Dial. When set to Yes and you access your personal Speed Dial list (see Using Speed Dials

on page 14) the menu will remain displayed regardless of any calls made or received.

To display the call handling screen at any time, press

1. Press

2. Press

Option. Miscellaneous and set Stay in Speed Dial to Yes.

Using Self Test

Self test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by a telephone system maintainer.

3. Press

4. Press Caution: In the top row, the centre of the display should show REL:4.00 or

5. Press and hold the phone lamps should come on. If they do not consult your system Administrator.

6. Release the

• To return to the options menu, press

• To return to the call handling screen, press

Option. If Option is not shown, press any Soft Key.

Self Test. A screen of information appears.

higher. If not the telephone’s software needs to be upgraded. Consult your system Administrator.

Selecting the Display Mode

See Display Mode on page 24.

Exit.

Test key. The screen lines should all go black and all the

Test key and do one of the following:

Done.

Exit.

Default Phone/Erase All Settings

The Erase All option allows you to reset all personalized settings entered through the 5420's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists.

1. Press

2. Press Speed Dial, Call Log, User Labels, Options, Language or All.

3. If you do not want to erase, do one of the following:

• To return to the options menu without erasing, press

• To return to the call handling screen without erasing, press

4. To continue with erasing, select from Speed Dial, Call Log, User Labels, Options, Language or All and press

• If you want to erase the settings selected, press

• To return to the options menu without erasing, press

• To return to the call handling screen without erasing, press

Option.

Erase …. A menu is displayed giving you the option to erase:

Cancel.

Erase. You will be asked to confirm the action.

Erase again.

Cancel.

IP Office 5420 + EU24 User’s Guide Changing the 5420 Options - Page 21 40DHB0002UKEG – Issue 4 (9th February 2004) Selecting Personalized Options

Page 22 - Selecting Personalized Options Changing the 5420 Options

Language

When the 5420 telephone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following:

English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanes (Katakana characters).

Note: This does not alter your user language setting on the telephone system.

1. Press

2. Press current language underlined.

3. Press the the language selected.

4. Do one of the following:

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the options menu without saving any changes, press

Option.

Language. A menu listing the available languages appears, with the

or key next to the language required. The screen text changes to

Save. You will

Cancel.

• To return to the call handling screen without saving any changes, press

Changing Function Key Labels

This function is currently not supported on IP Office.

Automatic Gain Control (AGC)

Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud. The 5420 supports AGC for both the handset and the headset (if connected).

Note: If the ambient background noise in the office is too high, this can affect the AGC

settings. Hence it is advisable in this type of environment to switch AGC off.

1. Press

2. Press the or speaker appears.

3. To toggle a particular setting between Yes or No, press the Alternatively, press the its current setting and then press underlined setting.

4. Do one of the following:

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the options menu without saving any changes, press

Option.

key. A menu listing the current AGC settings for the handset, headset

key next to it.

key next to Handset, Headset or Speaker to underline

Yes/No to change the value of the currently

Save. You will

Cancel.

• To return to the call handling screen without saving any changes, press

Page 22 - Changing the 5420 Options IP Office 5420 + EU24 User’s Guide Selecting Personalized Options 40DHB0002UKEG – Issue 4 (9th February 2004)

Overview of the Function Keys Function Keys - Page 23

Function Keys

Overview of the Function Keys

Both the , Function Keys and Soft Keys can be used to access a range of system features. The display adjacent to the key shows the feature name.

Some of these features are default features supported by all 5420 telephones (e.g. SpDial, Log, Option and Label on the Soft Keys) and are always available. Others are system features that can only be programmed by the System Administrator for Function Keys. See Function Key Programming on page 25.

The main screen has three pages. This means that the eight Keys on each page could be used for up to 24 features. However, it is strongly recommended that all three Call Appearance keys remain at their default settings. Hence, there are 21 soft Function Keys that can be allocated to system features.

and Function

To move between pages use the In the following example:

• The first three keys have been set (default setting) as call appearance lines. See Call Appearance Keys on page 7.

• Key 4 has been set to access the Admin programmable functions. See Function Key Programming on page 25.

• Key 5 has been set to monitor system park slot 1. The currently parked in slot 1 by the user and when parked in a slot by other users, the label is underlined. See Park - Park (#) on page 44.

• Key 7 has been set to the SAC (Send All Calls) function. See SAC - Send All Calls (!) on page 49.

• Key 8 has been set to VMOn, a function which toggle use of the user's voicemail mailbox on/off. The Voicemail On on page 52.

• Pressing either set for this phone.

indicates that this function is currently on. See VMOn -

or will display the other two pages of programmed functions

and keys.

indicates a call is

Changing the labels of the Function Keys:

You can personalize the Function Key labels. E.g. you can change SAC to Send All for instance. See Error! Reference source not found. on page Error! Bookmark not

defined. on page.

Programming Your Own Features:

If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program your own feature choices against other keys. See Function Key Programming on page 25.

IP Office 5420 + EU24 User’s Guide Function Keys - Page 23 40DHB0002UKEG – Issue 4 (9th February 2004) Overview of the Function Keys

Page 24 - Display Mode Function Keys

Display Mode

The 5420 telephone has two display modes. These control the order in which features are assigned to the display keys. The modes are:

• Normal Mode:

In this mode the 3 pages of The Label options.

• Call Center Mode:

In this mode some of the keys on the first two screen pages. The only shown on the third screen page.

keys at the base of each page provide the SpDial, Log, Option and

and keys are ordered sequentially.

and key features are repeated against the

keys for SpDial, Log and Option are

To change the Display Mode

1. Press screen.

2. Press

3. To change the current setting, either press the

Yes/No.

4. Do one of the following:

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the options menu without saving any changes, press

• To return to the call handling screen without saving any changes, press

Exit.

Option. If Option is not shown, press to exit the current

Display Mode. A menu showing the current setting appears.

key next to the setting or press

Save. You will

Cancel.

Page 24 - Function Keys IP Office 5420 + EU24 User’s Guide Display Mode 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 25

Function Key Programming

If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following:

The two tables below list the user programmable features available for Admin and Admin1 respectively. For full details of how each feature works see Display Key Features on page 28.

Admin: The programmable functions available via an Admin key.

Name Description Toggles Data

Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self-Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto-Answer Yes No HGNS+ Set Hunt Group Night Service Yes Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No

In addition to the above, there is a key labeled Exlp? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own. See Shorthand Programming Mode on page 26 and Longhand Programming on page 27 respectively.

Admin1: The programmable functions available via an Admin 1 key.

Name Description Toggles Data

Park Park No Yes <User> User No Yes <Group> Group No Yes <Number> Dial No Yes Flash Hook Flash No No

IP Office 5420 + EU24 User’s Guide Function Keys - Page 25 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 26 - Function Key Programming Function Keys

Shorthand Programming Mode

1. Press Admin or Admin 1. See Function Key Programming on page 25.

2. The Admin or Admin1 menu appears as follows:

Admin Pages

With the exception of Expl?, the names shown are the features that you can assign to soft keys. When Admin has been selected you can display the full name of the feature by pressing Expl?. See Longhand Programming on page 27.

Admin1 Page

Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key.

3. On the Admin pages, use the or keys to move through the list of features.

4. When the function required is shown, press the

5. If the function requires some data to be entered, [ is shown at the bottom of the

display. Enter the data using the normal telephone keypad.

6. The upper part of the display reverts to showing the functions currently assigned to

each

7. Select the display key against which to program the new function by pressing that

CAUTION: Do not select the slot used for the Admin function. Replacing this

8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

• Press

9. If the display slot already has a programmed function, the display shows FEATURE

ON BUTTON.

• Press Repla

• Press Keep

• Press Delete

and key.

or key.

function will lock the phone for further programming until reset through the telephone system by your System Administrator.

EXIT to end programming

Cont to continue programming other functions.

to replace that existing function with the one just programmed.

The display then shows BUTTON PROGRAMMED! as in step 8 above.

to keep the existing function and forget the function just

programmed.

to delete the existing function and forget the function just

programmed.

key adjacent to its name.

Page 26 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 27

Longhand Programming

1. Press Admin or Admin 1. See Function Key Programming on page 25.

2. Pressing Expl?

3. Press Next

4. If the feature requires some data to be entered, [ is shown at the bottom of the

display. Enter the data using the normal telephone keypad.

5. The upper part of the display reverts to showing the features currently assigned to

each

6. Use the

7. Select the display key against which to program the new feature by pressing that or

CAUTION: Do not select the slot used for the Admin function. Replacing this

8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

• Press

9. If the display slot already has a programmed function, the display shows FEATURE ON BUTTON.

• Press Repla

• Press Keep

• Press Delete

and key.

or keys to move between the pages of display keys.

key

function will lock the phone for further programming until reset through the telephone system by your System Administrator.

The display then shows BUTTON PROGRAMMED! as above.

programmed.

to switch to longhand programming mode.

until the required feature required is shown, then press Selct .

EXIT to end programming or

Cont to continue programming other functions.

to replace that existing function with the one just programmed.

to keep the existing function and forget the function just

to delete the existing function and forget the function just

IP Office 5420 + EU24 User’s Guide Function Keys - Page 27 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 28 - Function Key Programming Function Keys

Display Key Features

This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand name is the name that is displayed next to the programmed key, along with any data programmed for the feature.

Those functions marked with a (!) or an (#) can be programmed by the 5420 user. This programming requires the phone to already have a soft key assigned to the Admin (for ! functions) and/or to Admin1 (for # functions). See Function Key Programming on page 25 for lists of Admin and Admin1 functions.

All of the following functions can be programmed onto your 5420 by your System Administrator. The command path is shown, for example:

[User | Digital Telephony | Emulation | Directory].

Dial (#)

Automatically dials the displayed number. This function requires entry of the number to dial when programmed. The number is

then displayed next to the phone by the user using an

Pressing the Dial

[User | Digital Telephony | Dial]

key dials the associated number.

key. This function can be programmed through the

Admin 1 key.

See also:

• AD - Abbreviated Dial (!) on page 29.

• Prog - Abbreviated Dial Program (!) on page 46.

Group (#)

Answer or clear calls ringing a specific group. This function requires entry of the group number (allocated by your System

Administrator). When programmed, the group name is then displayed next to the key. This function can be programmed through the phone by the user using an Admin 1 key and the group number.

appears against the group when calls to that group are ringing. Pressing displays details of one of those calls and options to drop (Drop the call (Answn

[User | Digital Telephony | Group]

) or exit the group monitor ( EXIT).

) the call, answer

User (#)

See the status of a specific user, call that user and pick-up calls to that user. When programmed by your System Administrator (on the IP Office), the user name is

entered. That name is then displayed next to the programmed through the phone by the user using an user number. Pressing the

The when the user is called the user name is underlined with a Press the To pick up the call press this key.

If the System Administrator has setup group monitoring of the same user, pressing the

user key when the user is busy on a call displays several options. These are Drop (end the user's call), Listn (listen to the call), and Aquir (takeover the call). If the System Administrator has not setup group monitoring, then the options shown are Call, Message, Vmail and CallB.

[User | Digital Telephony | User]

key next to the name. DkPickup appears against a call appearance key.

key calls the user.

key. This function can also be

Admin 1 key and then the

symbol beside it.

Page 28 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 29

Absnt - Set Absent Text

Set the users current absence message setting. This function is currently not supported on the 5420 telephone.

Acct - Account Code Entry (!)

Make a call using an account code or enter an account code during a call. This function can be programmed with or without data. This function can be

programmed through the phone by the user using an If programmed with data, the account code entered when programmed must match a

valid account code set on the telephone system. The number.

If programmed without data, ENTER ACCOUNT is displayed after Enter an account code and press Set

If the account code entered does not match a valid account code set on the telephone system, RENTER ACCOUNT is displayed.

[User | Digital Telephony | Emulation | Account Code Entry]

Acct key can be pressed before or during a call.

Admin key.

Acct key displays that

Acct is pressed.

AD - Abbreviated Dial (!)

Dial the displayed number. This function requires entry of a number to dial when programmed. The

displays that number. This function can be programmed through the phone by the user. The number does not have to be a complete number, the user can dial additional digits

after pressing shortcodes.

[User | Digital Telephony | Emulation | Abbreviated Dial]

AD. * and # can be entered in the number to match IP Office

AD key

See also:

• Dial (#) on page 28.

• Prog - Abbreviated Dial Program (!) on page 46.

Admin - Self-Administer (!)

Access menus for programming functions against display keys. This function can be programmed with or without data. If programmed with a setting of

1, the key accesses a different set of functions. See Function Key Programming on page 25. This function can be programmed through the phone by the user using an existing

The and

[User | Digital Telephony | Emulation | Self-Administer]

Admin key.

Admin key gives access to the menus for programming functions against

keys.

IP Office 5420 + EU24 User’s Guide Function Keys - Page 29 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 30 - Function Key Programming Function Keys

Apear - Appearance

Add a display line for call appearances with symbols being displayed for Incoming Calls, Connected and On Hold. See Call Appearance Keys on page 7.

This function does not require any data entered when programmed. However it is normal to enter some text such as a=, b= and so on for each call appearance key.

This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Emulation | Appearance]

AutCB - Automatic Callback (!)

Sets a callback when free on busy extensions and callback when next used on unanswered extensions.

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an

When the called target extension does not answer or is busy, pressing a callback on that extension. Whilst the callback is set, AutCB is shown with a symbol. Pressing

Hence, when the callback target extension becomes free or is next used, pressing

starts a call to that extension.

[User | Digital Telephony | Emulation | Automatic Callback]

AutCB again cancels the callback.

Admin key.

AutCB sets

See also:

• RBak - Cancel Ringback When Free on page 47.

• RBak+ - Ringback When Free on page 46.

Busy - Busy

Sets the extension as being busy. This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

The set, it is followed (see FwBNo - Forward On Busy Number on page 36). Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external.

To return the extension from busy, press

[User | Digital Telephony | Advanced | Busy | Busy]

Busy key sets the extension as busy to callers. If a forward on busy number is

Busy and then Speaker.

BusyH - Busy On Held

Switch the users busy on held status on/off. This function requires data entered when programmed. Enter 0 for off or 1 for on. This function cannot be programmed through the phone by the user. Pressing

indicated by the data value. When on, if the user has a call on hold, new callers receive busy tone (ringing if analogue) or are diverted to voicemail (if enabled), rather than ringing the user. This function also overrides call waiting indication when the user has a call on hold.

[User | Digital Telephony | Advanced | Busy | Busy On Held]

BusyH switches the user's 'busy on held' state to either on or off as

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Function Key Programming Function Keys - Page 31

CFrwd - Call Forwarding All (!)

Switch call forwarding on/off and set the forwarding number. This function can be programmed with or without a target forwarding number. This

function can be programmed through the phone by the user using an If programmed with a forwarding number, that number is shown next to CFrwd.

Pressing CFrwd switches on forwarding to that number. If programmed without a forwarding number, when

current forwarding number setting is shown. Change the number using the telephone keypad and <<<

When call forwarding is on, CFrwd is shown with a at the top of the display. To switch call forwarding off, press

[User | Digital Telephony | Emulation | Call Forwarding All]

See also:

• FwNOn - Forward On No Answer On on page 38

• FwUOn - Forward Unconditional On on page 38.

• FwdNo - Forward Number on page 37.

• FwdH+ - Forward Hunt Group Calls On on page 37

to backspace. When the number set as required press Done .

CFrwd is pressed, the user's

symbol and D (Diverted) is shown

CFrwd again.

Admin key.

ClrCW - Clear CW

Clears the current connected call and connects any waiting call. This feature is not applicable when working with multiple Call Appearance lines.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

Pressing call.

[User | Digital Telephony | Advanced | Call | Clear CW]

ClrCW disconnects the extension's current call and connects any waiting

CnfRV - Conference Meet Me

Allows the extension to join a specified conference. This function requires the conference number to be entered when programmed. That

number is then shown next to CnfRV. This function cannot be programmed through the phone by the user.

Pressing number of conference parties allowed at any time is determined by the telephone system.

[User | Digital Telephony | Advanced | Call | Conference Meet Me]

CnfRV places the extension into the specified conference. Note that the

Conf+ - Conference Add

Places all calls held by the extension into a conference. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing

conference. This function will not work if the extension has a current call.

[User | Digital Telephony | Advanced | Call | Conference Add]

Conf+ places the extension and any calls it has put on hold into a

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Page 32 - Function Key Programming Function Keys

CPark - Call Park (!)

Park the current call. This function can be programmed with or without data. This function can be

programmed through the phone by the user using an If programmed with data, the number entered is shown next to the

is the number assigned to the parked call. If programmed without data, the key displays just CPark. Calls parked using this key

are is assigned a number based on the parking extensions number. For example, extension 290's first parked call is numbered 2900, its next 2901 if 2900 is still parked and so on. If calls are parked using this key, CPark is shown with a the key again displays the user's parked calls and allow them to be retrieved. Parked calls are retrieved with the Ride function (page 48).

If not retrieved elsewhere, a parked call will recall to the parking extension after a set time.

[User | Digital Telephony | Emulation | Call Park]

See also:

• Park - Park (#) on page 44.

• Park - Call Park to Other Extension (!) on page 44.

• Ride - Ride Call on page 48.

Admin key.

CPark key and

symbol. Pressing

CPkUp - Call Pickup (!)

Answer a call ringing elsewhere on the telephone system. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an The

system. Note: We recommend that this function is only used on systems with a small number

[User | Digital Telephony | Emulation | Call Pickup]

See also:

• PickA - Call Pickup Any on page 45.

• PickG - Call Pickup Group on page 45.

• PickM - Call Pickup Members on page 45.

CPkUp call answers (pickup) any call currently ringing on the telephone

of users all in one area. Use of this function on larger system may lead to confusion.

Admin key.

CWOff - Call Waiting Off

Switches call waiting for the extension off. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

[User | Digital Telephony | Advanced | Call | Call Waiting Off]

CWOff key switches call waiting for the extension off.

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Function Key Programming Function Keys - Page 33

CWOn - Call Waiting On

Switches call waiting for the extension on/off. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

with a call receives ringing rather than busy tone.

[User | Digital Telephony | Advanced | Call | Call Waiting On]

CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown

symbol. When call waiting is on and the extension is on a call, any additional

CWSus - Call Waiting Suspend

Suspend the current call at the exchange and answer the waiting call. This function is not supported in the USA.

If no slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing facility.

[User | Digital Telephony | Advanced | Call | Call Waiting Suspend]

CWSus is only supported if the exchange provides a Q.931 suspend call

See also:

• Resum - Resume Call on page 48.

DCW - Dial CW

Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function is not supported in the USA.

This function requires the target extension number to be entered when programmed. That number is then shown next to DCW. This function cannot be programmed through the phone by the user.

Normally, if the target extension is on a call and doesn't have call waiting on, any new call will receive busy tone or be diverted to voicemail. Pressing target extension to receive call waiting indication and allow the caller to hear ringing until answered.

[User | Digital Telephony | Advanced | Dial | Dial CW]

See also:

• Queue - Call Queue on page 46.

DCW will cause the

Dir - Directory (!)

Accesses the telephone system directory. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an Pressing

• INDeX

• Group

• Extrn

numbers.

[User | Digital Telephony | Emulation | Directory]

Dir displays a number of options.

- Search for a matching extension user name on the telephone system.

- Search for a matching group name on the telephone system.

- Search for a name match in the telephone systems directory of external

Admin key.

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Page 34 - Function Key Programming Function Keys

Dirct - Dial Direct

Connects a call to the target extension without any ringing. This function requires the target extension number to be entered when programmed.

That number is then shown next to Dirct. The target extension must be capable of auto-answering. This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Dial | Dial Direct]

DNDOn - Do Not Disturb On

Puts the extension into 'do not disturb' (no calls) mode. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing DNDOn toggles the extension's do not disturb state. When on, DNDOn is

shown with a

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb On]

See also:

• SAC - Send All Calls (!)on page 49.

symbol and the display includes an N (No calls).

DNDOf - Do Not Disturb Off

Takes the extension out of 'do not disturb' (no calls) mode. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing DNDOf switches the extension's do not disturb state off.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Off]

DNDX+ - Do Not Disturb Exception Add

Adds the specified number to the extension's do not disturb exception list. This function requires entry of the calling number when programmed. That number is

then shown next to DNDX+. This function cannot be programmed through the phone by the user.

Pressing list. That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Exception Add]

DNDX+ adds the set number to the extension's do not disturb exception

DNDX- - Do Not Disturb Exception Delete

Removes the specified number from the extension's do not disturb exception list. This function requires entry of the calling number when programmed. That number is

then shown next to DNDX-. This function cannot be programmed through the phone by the user.

Pressing list. That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Exception Del]

Page 34 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

DNDX- adds the set number to the extension's do not disturb exception

Function Key Programming Function Keys - Page 35

DPkUp - Directed Call Pickup (!)

Answer a call currently ringing at a specified user or group. This function can be programmed with or without a a the target extension or group

number. This function can be programmed through the phone by the user using an Admin key.

If programmed with a target number, the call is ringing at that extension or group, press

If programmed without a target number, pressing

DPkUp key displays that number. When a

DPkUp to answer (pick up) that call.

DPkUp allows the user to enter

the target number for that pickup attempt.

[User | Digital Telephony | Emulation | Directed Call Pickup]

Drop - Drop (!)

Clears a current calls. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an For a call in progress, pressing

Drop disconnects the caller.

When drop is used, silence is returned to the user rather than dial tone. This is intended operation, reflecting that Drop is mainly used by call center headset users.

[User | Digital Telephony | Emulation | Drop]

Admin key.

DTone - Secondary Dial Tone

Return secondary dial tone to the user. This function is currently not supported on the 5420 telephone.

Emrgy - Dial Emergency

Dials a specified number regardless of any call barring applied to the user. This function requires entry of a number to dial when programmed. That number is

then shown next to Emrgy. This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Dial | Dial Emergency]

Flash - Flash Hook (#)

Send a hook flash signal to the currently connected line. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. This function can be programmed through the phone by the user using an

[User | Digital Telephony | Advanced | Miscellaneous | Flash Hook]

Admin 1 key.

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Page 36 - Function Key Programming Function Keys

FolTo - Follow Me To

Forwards calls from this extension to the specified target. This function requires the target extension to be entered when programmed. The

extension number is then shown next to FolTo. This function cannot be programmed through the phone by the user.

Pressing extension and switches follow me use on. Whilst on, FolTo is shown with a Press

FolTo sets the extension's Follow Me To number to the specified

symbol.

FolTo again to switch off.

[User | Digital Telephony | Advanced | Follow Me | Follow Me To]

FwBNo - Forward On Busy Number

Sets the extensions forwarding number for use with forward on busy and forward on no answer.

This feature requires the target number to be entered when programmed. The number set is shown next to FwBNo. This function cannot be programmed through the phone by the user.

Pressing pressed.

[User | Digital Telephony | Advanced | Forward | Forward On Busy Number]

See also:

• FwBOn - Forward On Busy On on page 36

• FwNOn - Forward On No Answer On on page 38.

FwBNo set the extension's forwarding number to that specified by the key

FwBOn - Forward On Busy On

Switches the extension to forward on busy on. Note: When Call Appearance keys have been allocated, all the call appearance lines

must be in use before this function becomes active.

This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

Pressing

FwBOn toggles the extension's forward on busy state and can also be used in conjunction withFwBOf - Forward On Busy Off on page 36. When on, FwBOn is shown with a

symbol. When on, calls are forwarded to the extension's forward on

busy number.

[User | Digital Telephony | Advanced | Forward | Forward On Busy On]

See also:

• FwBNo - Forward On Busy Number on page 36.

FwBOf - Forward On Busy Off

Switches the extension to forward on busy off. Used in conjunction with FwBOn Forward On Busy On on page 36

This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

Pressing

[User | Digital Telephony | Advanced | Forward | Forward On Busy Off]

FwBOf switches the extension's use of forward on busy off.

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Function Key Programming Function Keys - Page 37

FwdH+ - Forward Hunt Group Calls On

Switches the extension to forward hunt group calls it receives. Note: Calls are only forwarded when forward unconditional (see CFrwd - Call

Forwarding All (!) on page 31 or FwUOn - Forward Unconditional On on page 38 is also on.

This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

Pressing

FwdH+ toggles the feature on/off. When on, FwdH+ is shown with a symbol. Can also be used in conjunction with FwdH- - Forward Hunt Group Calls Off on page 37.

[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls On]

FwdH- - Forward Hunt Group Calls Off

Switches the extension to forward unconditional off. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing FwdH- switches the extension's use of forward hunt group calls off. Can

also be used in conjunction with FwdH+ - Forward Hunt Group Calls On on page 37

[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls Off]

FwdNo - Forward Number

Sets the extension's forwarding number for use when forwarding all calls. This feature requires the target number to be entered when programmed. The number

set is shown next to FwdNo. This function cannot be programmed through the phone by the user.

Pressing

FwdNo sets the extension's forwarding number to that specified by the key pressed.

[User | Digital Telephony | Advanced | Forward | Forward Number]

Also See:

• FwBOn - Forward On Busy On on page 36

• FwUOn - Forward Unconditional On on page 38

FwdOf - Cancel All Forwarding

Switch off all call forwarding. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing FwdOf switches off all the extensions call forwarding options. It does not

delete the forwarding number settings.

[User | Digital Telephony | Advanced | Call | Cancel All Forwarding]

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Page 38 - Function Key Programming Function Keys

FwNOn - Forward On No Answer On

Switches the extension to forward on no answer on. This function does not required any data to be entered when programmed and cannot

be programmed through the phone by the user. Pressing

FwNOn is shown with a

FwNOn toggles the extension's forward on no answer state. When on,

symbol. When on, calls are forwarded to the extension's

forward on busy number (see FwBNo - Forward On Busy Number on page 36).

[User | Digital Telephony | Advanced | Forward | Forward On No Answer On]

FwNOf - Forward On No Answer Off

Switches the extension to forward on no answer off. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing

Can also be used in conjunction with FwNOn - Forward On No Answer On on page 38.

[User | Digital Telephony | Advanced | Forward | Forward On No Answer Off]

FwNOf switches the extension's use of forward on no answer off.

FwUOn - Forward Unconditional On

Switches the extension to forward all its calls except hunt group calls. Note: When Call Appearance keys have been allocated, all the call appearance lines

must be in use before this function becomes active.

This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

Pressing is shown with a

FwUOn toggles the extension's forward on busy state. When on, FwUOn

symbol and the display includes a D. When on, calls are forwarded to

the extension's forward number (see FwBNo - Forward On Busy Number on page 36).

[User | Digital Telephony | Advanced | Forward | Forward Unconditional On]

FwUOf - Forward Unconditional Off

Switches the extension’s forward unconditional off. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing

also be used in conjunction with FwUOn - Forward Unconditional On on page 38.

[User | Digital Telephony | Advanced | Forward | Forward Unconditional Off]

FwUOf switches the extension's use of forward unconditional off. Can

GrpPg - Group Paging (!)

This function can be programmed with or without a target extension or group number. This function can be programmed through the phone by the user using an key.

If programmed with a target number, the

GrpPg key displays that number. When

GrpPg is pressed, it will make a paging call to that number.

If programmed without a target number, the number must be dialed after the user presses

GrpPg.

[User | Digital Telephony | Emulation | Group Paging]

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Admin

Function Key Programming Function Keys - Page 39

HdSet - Headset Toggle (!)

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an

The programmed key will then switch the phone between handset and headset operation. When on, HdSet is shown on a dark background.

Admin key.

There is no linkage between a programmed HdSet key and the phone's HEADSET key.

[User | Digital Telephony | Advanced | Miscellaneous | Headset Toggle]

Here- - Follow Me Here Cancel

If another extension has follow me set to this extension, switches off the follow me action.

This function requires the original target extension to be entered when programmed. The extension number is then shown next to Here-. This function cannot be programmed through the phone by the user.

Pressing

Here- cancels the use of follow me at the target extension.

[User | Digital Telephony | Advanced | Follow Me | Follow Me Here Cancel]

Here+ - Follow Me Here

Forwards calls to the target extension to this extension. This function requires the original target extension to be entered when programmed.

The extension number is then shown next to Here+. This function cannot be programmed through the phone by the user.

Pressing extension. Calls to the target extension are then forwarded to this extension.

[User | Digital Telephony | Advanced | Follow Me | Follow Me Here]

Here+ sets the target extension's Follow Me To number to that this

HfAns - Internal Auto-Answer (!)

Answers internal calls after a single ring. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an The

HfAns key toggles internal auto-answer on/off. When on, HfAns is shown with

symbol.

[User | Digital Telephony | Emulation | Internal Auto Answer]

See also:

• RngOf - Ringer Off (!) on page 49.

• CWOn - Call Waiting On on page 33.

Admin key.

IP Office 5420 + EU24 User’s Guide Function Keys - Page 39 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 40 - Function Key Programming Function Keys

HGEna - Hunt Group Enable

Sets the extension's membership of a group or groups as enabled. This function does not take the Hunt Group In/Out of Service.

This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user.

If programmed without a group number, pressing group memberships to either enabled or disabled. A when the group memberships are enabled.

If programmed with a group number, that number is shown next to Pressing

HGEna will enable the extension's membership of that group. In this mode the key does not toggle.

When enabled, G is shown on the display and the extension will receive group calls.

[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Enable]

See also:

• HGNS+ - Set Hunt Group Night Service (!) on page 40.

HGOS+ - Set Hunt Group Out of Service on page 41.

•

• HGDis - Hunt Group Disable on page 40.

HGEna toggles all the extension's

is shown next to HGEna

HGEna.

HGDis - Hunt Group Disable

Sets the extension's group membership as disabled. Used with HGEna - Hunt Group Enable on page 40. This function does not take the Hunt Group Out of Service.

This function can be programmed with or without a target group number. This function cannot be programmed through the phone by the user.

If programmed without a group number, pressing

HGDis disables all the

extension's group memberships. If programmed with a group number, pressing

HGDis disables just the extension's

membership of that group.

[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Disable]

HGNS+ - Set Hunt Group Night Service (!)

Put a specific hunt group into or out of night service mode. This function requires the hunt group number to be entered when programmed. The

hunt group number is then shown next to HGNS+. This function can be programmed through the phone by the user using an

Pressing

HGNS+ puts the hunt group into night service. Group calls then go to its night service fallback group if set or, if not answered, to voicemail.

[User | Digital Telephony | Advanced | Set | Set Hunt Group In Service]

Admin key.

HGNS- - Clear Hunt Group Night Service

Returns a hunt group that has been manually put into night service back to normal service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 40.

This function requires that the hunt group number is entered when programmed. This function cannot be programmed through the phone by the user.

The hunt group number is shown next HGNS-. Pressing back into normal service if in night service.

[User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service]

Page 40 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

HGNS- puts the group

Function Key Programming Function Keys - Page 41

HGOS+ - Set Hunt Group Out of Service

Put a specific hunt group out of service mode. This function requires the hunt group number to be entered when programmed. The

hunt group number is then shown next to HGOS+. This function cannot be programmed through the phone by the user.

Pressing

HGOS+ puts the hunt group out of service. Group calls then go to its out of service fallback group if set or, if not answered, to voicemail.

[User | Digital Telephony | Advanced | Set | Set Hunt Group Out Service]

HGOS- - Clear Hunt Group Out of Service

Returns a hunt group that has been manually put into out of service back to normal service. Used with HGOS+ - Set Hunt Group Out of Service on page 41.

This function requires that the hunt group number is entered when programmed. This function cannot be programmed through the phone by the user.

The hunt group number is shown next HGOS-. Pressing back into normal service if in night service.

[User | Digital Telephony | Advanced | Call | Clear Hunt Group Out Of Service]

HGOS- puts the group

Hold - Hold Call

Place the current external call on hold at the central office. This function is not supported in the USA.

If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing

Hold is only supported if the exchange provides a Q.931 hold facility. It is not the same as local hold provided by the telephone system.

[User | Digital Telephony | Advanced | Hold | Hold Call]

See also:

• Rtriv - Retrieve Call on page 48.

HoldCW - Hold Call Waiting

Place the current call on hold and connects any call waiting. This function is not supported in the USA.

This function does not required any data to be entered when programmed. This function cannot be programmed through the phone by the user.

Pressing without any ringing.

[User | Digital Telephony | Advanced | Hold | Hold CW]

HoldCW places the current call on hold and connects any call waiting

IAuto - Automatic Intercom

Connects call to the extension without ringing. This function requires entry of an extension number when programmed. The target

extension must be support handsfree operation. This function cannot be programmed through the phone by the user.

Press target extension is busy or not available, the call will follow any forwarding or diversion to voicemail set.

[User | Digital Telephony | Emulation | Automatic Intercom]

IP Office 5420 + EU24 User’s Guide Function Keys - Page 41 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

IAuto connects the call without any ringing at the remote extension. If the

Page 42 - Function Key Programming Function Keys

ICSeq - Set Inside Call Sequence

Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 5420 telephone.

IDial - Dial Intercom

The same as IAuto - Automatic Intercom on page 41. This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Emulation | Dial Intercom]

Inclu - Dial Inclusion

Intrudes on a call in progress at the target extension. This function is currently not supported on the 5420 telephone.

Intru - Call Intrude

Intrudes on a call in progress at the target extension, creating a conference between the callers and the intruding extension.

This function requires entry of the target extension number when programmed. The Intru key shows the target extension number. This function cannot be programmed through the phone by the user.

Pressing Note: That the System Administrator must configure the intruding extension as being

[User | Digital Telephony | Advanced | Call | Call Intrude]

Intru intrudes on the call in progress.

able to intrude. Additionally none of the other extensions involved in the call can have "Cannot be intruded on" status.

Listn - Call Listen

Allow the extension to listen to groups calls to the target extension. The call parties cannot hear the listening extension.

This function requires entry of the target extension number when programmed. This function cannot be programmed through the phone by the user.

The Use of this function requires setup of the extension's monitor group by the System

Administrator. This function requires the telephone system to have some free conference capacity when invoked.

[User | Digital Telephony | Advanced | Call | Call Listen]

See also:

• Intru - Call Intrude on page 42.

• Recor - Call Record on page 50.

• Steal - Call Steal on page 50.

Listn key shows the target extension number.

Login - Extn Login

Logs the current user onto the extension. This function does not require any data to be entered when programmed. The user

cannot program this function through the phone. Pressing the soft key login prompts the user Enter Extn:. The user enters the desired extension and presses the soft function key Next. The user is prompted for the password. The user enters the password and presses the soft function key “Done.”

[User | Digital Telephony | Advanced | Extn | Extn Login]

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Function Key Programming Function Keys - Page 43

Logof - Extn Logout

Logs the current user off the extension. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing

on to use the extension or dial *36 to re-associate the extension with its default user.

[User | Digital Telephony | Advanced | Extn | Extn Logout]

Logof logs the current user off the extension. A new user must then log

Music - Hold Music

Plays the telephone system's music on hold. This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user. Pressing Music plays the telephone system's music on hold through the extension.

[User | Digital Telephony | Advanced | Hold | Hold Music]

NATim - Set No Answer Time

Sets the extension's no answer time after which ringing calls are forwarded or go to voicemail.

This function requires the time in seconds to be entered when programmed. The value is shown next to NATim. This function cannot be programmed through the phone by the user.

Pressing seconds. This time is used to set a delay between ending one call and the next call ringing the extension (the waiting call may be indicated on the display however).

[User | Digital Telephony | Advanced | Set | Set No Answer Time]

See also:

• WUTim - Set Wrap Up Time on page 52.

NATim sets the extension's busy wrap up time to the indicated number of

OCSeq - Set Outside Call Sequence

Sets the ringing pattern (sequence) used for internal calls. This function is currently not supported on the 5420 telephone.

Page - Page

Page the specified target extension or group. The target must be capable of hands-free speech.

This function requires the target extension or group number to be specified when programmed. The target is then shown next to programmed through the phone by the user.

[User | Digital Telephony | Advanced | Dial | Dial Paging]

See also:

• GrpPg - Group Paging (!)on page 38.

Page. This function cannot be

IP Office 5420 + EU24 User’s Guide Function Keys - Page 43 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 44 - Function Key Programming Function Keys

Park - Park (#)

Park calls to and retrieve calls from a specific park slot. This function requires entry of a park slot number when programmed. That number and

Park then appears next to the phone by the user using an calls into that park slot and unpark calls from that slot. Parked calls can also be retrieved with the Ride function (see page 48).

When a call is parked in that park slot by the user, a key and parked by another user, then Park is underlined.

[User | Digital Telephony | Park]

See also:

• CPark - Call Park (!) on page 32.

• Park - Call Park to Other Extension (!) on page 44.

• Ride - Ride Call on page 48.

key. This function can be programmed through the

Admin 1 key. The user can use the key to park

symbol appears next to the

Park - Call Park to Other Extension (!)

Allows a call to be parked against another extension. Depending on the other extension's type, its parked call indication is triggered. Parked calls are retrieved with the Ride function (see page 48).

This function can be programmed with or without a target extension number. This function can be programmed through the phone by the user using an

If programmed with a number, the a call, pressing

If programmed without a number, after pressing must be entered.

The parked call is assigned a number based on the parking extensions number. For example, extension 290's first parked call is numbered 2900, it’s next 2901 if 2900 is still parked and so on. If not retrieved elsewhere, a parked call will recall to the parking extension after a set time.

[User | Digital Telephony | Emulation | Call Park to Other Extension]

Park parks the call against that extension.

Park key displays that number. After answering

Park the target for the parked call

Admin key.

See also:

• CPark - Call Park (!) on page 32.

• Park - Call Park to Other Extension (!) on page 44.

• Ride - Ride Call on page 48.

PCall - Priority Call

Call a specified target extension even if that extension is set to 'Do not Disturb'. This function requires the target extension number to be specified when programmed.

The target extension is then shown next to programmed through the phone by the user.

[User | Digital Telephony | Advanced | Call | Priority Call]

PCall. This function cannot be

PhyEx - Dial Physical Extension by Number

Dial a specified extension regardless of the current logged on user at that extension and any forwarding, follow me and do not disturb settings applied by the extension user.

This function requires the target extension number to be specified when programmed. The target extension is then shown next to programmed through the phone by the user.

This function is currently only available on US based systems.

[User | Digital Telephony | Dial | Dial Physical Extension by Number]

PhyEx. This function cannot be

Page 44 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 45

PickA - Call Pickup Any

Pickup any ringing call. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing Note: We recommend that this function is only used on systems with a small number of

users all in one area. Use of this function on larger system may lead to confusion.

[User | Digital Telephony | Advanced | Call | Call Pick Up Any]

See also:

• CPkUp - Call Pickup (!) on page 32.

• DPkUp - Directed Call Pickup (!) on page 35.

PickA answers any call currently ringing on the telephone system.

PickG - Call Pickup Group

Pickup any ringing call to a group of which the extension is a member. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing

a member.

[User | Digital Telephony | Advanced | Call | Call Pick Up Group]

PickG answers any call currently ringing a group of which the extension is

See also:

• CPkUp - Call Pickup (!) on page 32.

• DPkUp - Directed Call Pickup (!) on page 35.

PickM - Call Pickup Members

Pickup any call ringing an extension that is a member of the specified group. This function requires entry of the target group number when programmed or the group

name in quotation marks. This function cannot be programmed through the phone by the user.

Pressing group. The call does not have to be a call to the group number.

[User | Digital Telephony | Advanced | Call | Call Pickup Members]

See also:

• CPkUp - Call Pickup (!) on page 32.

• DPkUp - Directed Call Pickup (!) on page 35.

PickM answers any call currently ringing a member of the specified

IP Office 5420 + EU24 User’s Guide Function Keys - Page 45 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 46 - Function Key Programming Function Keys

Prog - Abbreviated Dial Program (!)

Select and program numbers against display keys. This function can be programmed through the phone by the user using an

Admin

key.

[User | Digital Telephony | Emulation | Abbreviated Dial Program]

See also:

• Dial (#)on page 28.

• AD - Abbreviated Dial (!) on page 29.

Quota - Clear Quota

Clears (resets) the time quota for connections to a specified external data service (eg. the internet).

This function requires entry of the service name when programmed. If left blank then the quotas for all services are cleared (reset). This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Call | Clear Quota]

Queue - Call Queue

Places a current call into the call queue of a specified extension. Allows calls to be transferred to extensions that return busy tone. This feature is not applicable when working with multiple Call Appearance lines.

This function requires entry of a target extension number when programmed. This function cannot be programmed through the phone by the user.

During a call, pressing

Queue places that call in the target extensions call queue. If the target extension is free, it rings immediately. If the target extension is busy, it rings when it becomes free again.

[User | Digital Telephony | Advanced | Call | Call Queue]

See also:

• DCW - Dial CW on page 33.

RBak+ - Ringback When Free

Sets a callback when free on busy extensions and callback when next used on unanswered extensions.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

When an extension called does not answer or is busy, pressing callback on that extension. Whilst the callback is set, AutCB is shown with a Pressing

AutCB again cancels the callback. When the extension becomes free or is next used, Ring Back to and the number appears on the phone that set the callback. Pressing

answers the ringback and

starts a call to the callback target.

[User | Digital Telephony | Advanced | Miscellaneous | Ringback When Free]

AutCB sets a

symbol.

See also:

• AutCB - Automatic Callback (!) on page 30.

Page 46 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 47

RBak - Cancel Ringback When Free

Cancels any set ringback when free function. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing RBak- switches off any set ring back when free. If the ringback was set

using a by pressing the

[User | Digital Telephony | Advanced | Miscellaneous | Cancel Ringback When Free]

AutCB key, that key will still appear with a symbol that can be cancelled

AutCB key again.

RBSeq - Set Ringback Sequence

Sets the ringing pattern (sequence) used for voicemail and ringback calls. This function is currently not supported on the 5420 telephone.

Recor - Call Record

Records the current call at the specified target extension. This function requires entry of a target extension number when programmed. This

function cannot be programmed through the phone by the user. When

voicemail mailbox.

Recor is pressed, the target extensions current call is recorded into their

Note: This function requires Voicemail Pro to be installed. If advice of call recording

is enabled, the call parties will hear a warning before the recording takes place. In some locations it may be a legal requirement to advise callers that a call is being recorded.

[User | Digital Telephony | Advanced | Call | Call Record]

See also:

• Listn - Call Listen on page 42.

• Steal - Call Steal on page 50.

Relay - Relay Pulse

Pulse the specified external output relay (1 or 2) on for 5 seconds. This function requires the relay switch (1 or 2) on the telephone system to be entered

when programmed. This function cannot be programmed through the phone by the user.

Pressing

[User | Digital Telephony | Advanced | Relay | Relay Pulse]

Relay switches the specified relay on for 5 seconds and then off.

Rely+ - Relay On

Switch the specified external output relay (1 or 2) on. This function requires the relay switch (1 or 2) on the telephone system to be entered

when programmed. This function cannot be programmed through the phone by the user.

Pressing

[User | Digital Telephony | Advanced | Relay | Relay On]

IP Office 5420 + EU24 User’s Guide Function Keys - Page 47 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Relay switches the specified relay on.

Page 48 - Function Key Programming Function Keys

Rely- - Relay Off

Switch the specified external output relay (1 or 2) off. This function requires the relay switch (1 or 2) on the telephone system to be entered

when programmed. This function cannot be programmed through the phone by the user.

Pressing

[User | Digital Telephony | Advanced | Relay | Relay Off]

Relay switches the specified relay off.

Resum - Resume Call

Resume a call previously suspended into a specified ISDN exchange slot. This function is not supported in the USA.

This function requires the exchange slot number to be specified when programmed. The slot number is then shown next to programmed through the phone by the user.

Pressing slot. Suspended calls can be resumed by any extension.

[User | Digital Telephony | Advanced | Call | Resume Call]

Resum resumes any call previous suspended into the specified exchange

Resum. This function cannot be

See also:

• SusCW - Suspend CW on page 50.

• Suspe - Suspend Call on page 50.

Rtriv - Retrieve Call

Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q.931 hold facility. This function is not supported in the USA. This function requires the central office slot number to be specified when programmed. The slot number is then shown next to through the phone by the user.

Pressing Held calls can only be retrieved by the extension that put the call on central office hold.

[User | Digital Telephony | Advanced | Call | Retrieve Call]

See also:

• Hold - Hold Call on page 41.

Rtriv retrieves any call previous held into the specified central office slot.

Rtriv. This function cannot be programmed

Ride - Ride Call

Unpark a parked call from a specified system park slot. This function requires the park slot number to be specified when programmed. The slot

number is then shown next to the phone by the user.

Pressing slot by the same or another extension.

[User | Digital Telephony | Advanced | Call | Ride Call]

Ride unparks any call previously parked into the specified system park

Ride. This function cannot be programmed through

See also:

• CPark - Call Park (!) on page 32

• Park - Park (#) on page 44.

• Park - Call Park to Other Extension (!) on page 44.

Page 48 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 49

RngOf - Ringer Off (!)

Switches the phones audible ringer on/off. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an The programmed

RngOf is shown with a

[User | Digital Telephony | Emulation | Ringer Off]

See also:

• CWOn - Call Waiting On on page 33

• HfAns - Internal Auto-Answer (!) on page 39.

RngOf key toggles the phones call ringer on/off. When off,

symbol.

Admin key.

SAC - Send All Calls (!)

Switch do not disturb on/off. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an The

symbol and the display includes an N (No calls). When SAC is on, callers receive busy tone or are diverted to voicemail. For each user

the System Administrator can set which numbers can still call when SAC is on. If the extension user has Phone Manager, they can set those numbers themselves. With a call already connected and another call already alerting, activating SAC will not affect the already alerting call.

[User | Digital Telephony | Emulation | Send All Calls]

SAC key switches "do not disturb" on/off. When on, SAC is shown with a

Admin key.

See also:

• DNDOn - Do Not Disturb On on page 34.

Spres - AD Suppress (!)

Replace the display of dialed digits with s characters. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an The programmed

Spres is shown with a

[User | Digital Telephony | Emulation | AD Suppress]

Spres key toggles the display of dialed digits on/off. When on,

symbol and each dialed digit is replaced by s on the display.

Admin key.

IP Office 5420 + EU24 User’s Guide Function Keys - Page 49 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 50 - Function Key Programming Function Keys

Steal - Call Steal

Take over a call from a specified extension or retrieve a call just transferred or forwarded. This function cannot be programmed through the phone by the user.

If a target extension number is entered when this function is programmed, displays that number. Pressing over the call.

If no target extension number is entered when the function is programmed, retrieves the last calls transferred from the extension. This includes calls diverted to voicemail.

Notes: 1. Target extension must not have Cannot Intrude set.

2. Extension with Steal allocated must also have Can Intrude set.

[User | Digital Telephony | Advanced | Call | Call Steal]

Steal when the target extension has a call will take

Steal

SusCW - Suspend CW

Suspend the current external call at the exchange and answer the waiting call. This feature is not supported in the USA.

If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing facility.

[User | Digital Telephony | Advanced | Suspend | Suspend CW]

SusCW is only supported if the exchange provides a Q.931 suspend call

See also:

• Resum - Resume Call on page 48.

Suspe - Suspend Call

Suspend the current external call at the exchange. This feature is not supported in the USA.

If no exchange slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing facility.

[User | Digital Telephony | Advanced | Suspend | Suspend Call]

See also:

• Resum - Resume Call on page 48.

Suspe is only supported if the exchange provides a Q.931 suspend call

Page 50 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming Function Keys - Page 51

Timer - Timer (!)

Starts a timer on the phone's display. This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an

Admin key.

The timer is reset for each new call made or answered. When timer mode is selected, a

is shown next to Timer.

[User | Digital Telephony | Emulation | Timer]

TmDay - Time of Day (!)

Replaces the user name and number details on the phone display with the date and time.

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an

When time and date mode is selected, a

is shown next to TMDay.

Admin key.

[User | Digital Telephony | Emulation | Time of Day]

Toggl - Toggle Calls

Cycle through each of the extension user's current held calls. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. Pressing

call.

[User | Digital Telephony | Advanced | Call | Toggle Calls]

Toggl puts the user's current call on hold and connects a previously held

VMRB- - Voicemail Ringback Off

Switches voicemail ringback for the extension off. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

VMRB- key switches voicemail ringback for the extension off.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback Off]

VMRB+ - Voicemail Ringback On

Switches voicemail ringback for the extension on/off. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

VMRB+ is shown with a left in its mailbox.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback On]

VMRB+ key toggles voicemail ringback for the extension on/off. When on,

symbol and the extension is called when new messages are

IP Office 5420 + EU24 User’s Guide Function Keys - Page 51 40DHB0002UKEG – Issue 4 (9th February 2004) Function Key Programming

Page 52 - Function Key Programming Function Keys

VMCol - Voicemail Collect

Accesses a specified voicemail mailbox to collect or leave messages. This function requires entry of the target mailbox name prefixed by either ? to collect

messages or # to leave a message. If just ? or # is entered then the calling extension's mailbox is assumed. This function cannot be programmed through the phone by the user.

The

[User | Digital Telephony | Advanced | Voicemail | Voicemail Collect]

VMCol key appears followed by the mailbox name.

VMOff - Voicemail Off

Disables access to the user’s voicemail box. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

[User | Digital Telephony | Advanced | Voicemail | Voicemail Off]

VMOff key switches voicemail operation for the extension off.

VMOn - Voicemail On

Enables/disables access to the user’s voicemail box. This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. The

voicemail is on, VMOn is shown with a

[User | Digital Telephony | Advanced | Voicemail | Voicemail On]

VMOn key toggles voicemail operation for the extension on/off. When

symbol.

WUTim - Set Wrap Up Time

Sets the extension's busy wrap up time to be inserted between calls. This function requires the time in seconds to be entered when programmed. The value

is shown next to WUTim. This function cannot be programmed through the phone by the user.

Pressing seconds. This time is used to set a delay between ending one call and the next call ringing the extension (the waiting call may be indicated on the display however).

[User | Digital Telephony | Advanced | Set | Set Wrap Up Time]

See also:

• NATim - Set No Answer Time on page 43.

WUTim sets the extension's busy wrap up time to the indicated number of

Page 52 - Function Keys IP Office 5420 + EU24 User’s Guide Function Key Programming 40DHB0002UKEG – Issue 4 (9th February 2004)

Introduction System Features - Page 53

System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialing short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network

Making Calls

Internal Calls:

If your System Administrator has allocated you the Ring Back When Free feature (see page 46) under a dial pad digit, you can:

1. When you call an extension that does not answer or is busy, press the

feature key to set a callback on that extension.

2. When the extension you called becomes free, your phone will ring (a burst of three

rings).

3. Lift the handset and the extension is called automatically.

4. When the extension you called is free, your phone will ring (a burst of three rings).

5. Lift the handset and the extension is called automatically.

External calls: To make an external call, either dial the number (prefixed by the access code if

required) or use a speed dial code (contact your system manager for a list of your speed codes).

If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain calls, such as those to premium rate numbers and international calls

RBak

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with the alerting call.

The default ringing cadences are:

• Internal calls have a single ring cadence

• External calls have a double ring cadence.

These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

- *30 to answer a call ringing anywhere.

- *31 to answer a call within your group.

- *32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in

default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

IP Office 5420 + EU24 User’s Guide System Features - Page 53 40DHB0002UKEG – Issue 4 (9th February 2004) Introduction

Page 54 - Call Waiting System Features

Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by providing call waiting tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting call should then ring.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

• To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it

off dial *02.

• To switch forward on busy on dial *03, to switch it off dial *04.

• To switch forward on no answer on dial *05, to switch it off dial *06.

• To set the number to which your calls are forwarded dial *07*201#, forwarding to

201 in this example.

* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.

Diverting Calls

You can divert your calls to another extension.

Note: If you do not answer calls at the temporary extension, they are forwarded to

At another extension:

• *12*N# from the extension you are temporarily using (where N is your extension

number). Hence, calls to your extension will be diverted to the extension you are temporarily using.

• *13*N# to re-direct the calls back to your own extension, before you

return to it.

At your own extension:

• *14*N# from your own extension (where N is the extension to which you want your

calls diverted..

• *14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

• To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial

*09.

• *10*N# to add a number to the exception list.

• *11*N# to delete a number from the exception list.

your own voicemail or call forwarding number.

Note: Your callers, other than your exceptions, either hear busy tone or are re-

directed to your voicemail.

Page 54 - System Features IP Office 5420 + EU24 User’s Guide Call Waiting 40DHB0002UKEG – Issue 4 (9th February 2004)

Voicemail System Features - Page 55

Voicemail

Where your system has voicemail support and has been installed:

• To switch voicemail on dial *18, to switch it off dial *19.

• To retrieve your voicemail, use the code *17.

Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

• To turn Voicemail Ringback on dial *48; to turn it off dial *49.

Dialing a number while listening to your messages invokes further facilities: Once messages have been delivered, they are held on the system for 24 hours (this is

fixed for Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro).

You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you. You can collect your messages if you are out of the office, by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted. If validation is successful, then dial 1 to retrieve your mail.

The System Administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated.

Default Feature Codes

The following are the normal default feature codes available to all users. Your System Administrator may change these and/or add additional codes for other features and for speed dials.

The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

*00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditionally On *33*N# Call Queue *02 Forward Unconditionally Off *34 Hold Music *03 Forward on Busy On *35*N# Extn Login *04 Forward on Busy Off *36*N# Extn Logout *05 Forward on No Answer On *37*N# Park Call *06 Forward on No Answer Off *38*N# Ride Call *07*N# Forward to number *39 Relay On *08 Do Not Disturb On *40 Relay Off *09 Do Not Disturb Off *41 Relay Pulse *10*N# Do Not Disturb Exception Add *42 Relay On *11*N# Do Not Disturb Exception Delete *43 Relay Off *12*N# Follow Me Here *44 Relay Pulse *13*N# Follow Me Here Cancel *45*N# Call Steel *14*N# Follow Me To *46 Call Steel *15 Call Waiting On *47 Conference Add *16 Call Waiting Off *48 Voicemail Ringback On *17 Voicemail Collect *49 Voicemail Ringback Off *18 Voicemail On *50 Forward Hunt Group Calls On *19 Voicemail Off *51 Forward Hunt Group Calls Off *20*N# *21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members *29 Toggle Calls *57*N# Forward on busy number *30 Call Pick Up Any *70*N# Dial Physical Extn by Number *31 Call Pick Up Group *71*N# Dial Physical Extn by ID

Set Hunt Group Night Service *52 Clear Call

IP Office 5420 + EU24 User’s Guide System Features - Page 55 40DHB0002UKEG – Issue 4 (9th February 2004) Voicemail

Page 56 - EU24 Overview EU24 Expansion Module

EU24 Expansion Module

EU24 Overview

The EU24 Expansion Module is an optional device that can be connected to your 5420 Digital Telephone to extend the number of call appearance and feature buttons available on the telephone.

The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed by your System Administrator, these buttons can be used for call appearances or features. You can adjust the viewing angle of the EU24 display to match that of your 5420 telephone.

The following figure shows a top view of the EU24 (the left hand column is displayed).

Key:

1. Call Appearance/Feature Button

2. Feature Active icon for feature in right column

3. Alternate Display Button

4. Feature Active icon for feature in left column

5. Display

Connection

Before you can begin using the EU24 Expansion Module, the module must be connected to the 5420 telephone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136).

The following diagram shows an overview of these connections.

Page 56 - EU24 Expansion Module IP Office 5420 + EU24 User’s Guide EU24 Overview 40DHB0002UKEG – Issue 4 (9th February 2004)

Using the EU24 Expansion Module EU24 Expansion Module - Page 57

Using the EU24 Expansion Module

The following sections explain how to use the features of the EU24 Expansion Module. For more information, consult your System Administrator.

Viewing the Alternate Display

Although the EU24 Expansion Module supports an additional 24 call appearance/feature buttons, it only displays the button labels and icons for one column at a time. A dotted line separates the left column from the right column.

When you are viewing the labels and icons for the left column, the icons for the right column are displayed to the right of the dotted line. To view the column not currently displayed, press the Alternate Display button.

Selecting a Call Appearance/Feature Button

To select an available call appearance or feature, press the button next to the label in the column currently displayed.

If the call appearance or feature is not currently displayed, use the Alternate Display key to access the additional 12 call appearance/feature button labels.

Understanding Call Appearance/Feature Button Status Icons

When a call arrives for a call appearance on the EU24 Expansion Module, the bell icon blinks on the corresponding call appearance. To answer the call, press the button associated with the call appearance.

The icons displayed on the call appearance allow you to determine the status (for example, on hold) of each call on the EU24 Expansion Module. Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module. For an explanation of these icons see Call Appearance/Function Key Icons on page 8.

IP Office 5420 + EU24 User’s Guide EU24 Expansion Module - Page 57 40DHB0002UKEG – Issue 4 (9th February 2004) Using the EU24 Expansion Module

Page 58 - Index

Index

Abbreviated Dial...................... 29

Program................................ 46

Absent Text............................. 29

Absnt....................................... 29

Account Code Entry................ 29

Acct ......................................... 29

AD 29

AD Suppress........................... 49

Admin...................................... 29

Apear ...................................... 30

Appearance............................. 30

Aquir........................................ 28

AutCB...................................... 30

Auto-Answer ........................... 39

Automatic

Callback................................ 30

Intercom ............................... 41

Busy ........................................ 30

Forward Calls ....................... 36

On Held ................................ 30

BusyH ..................................... 30

Call

Appearance.......................... 30

Forwarding All ...................... 31

Hold ...................................... 41

Intrude .................................. 42

Listen.................................... 42

Park ................................ 32, 44

Park to Other Extension ....... 44

Pickup................................... 32

Priority .................................. 44

Queue................................... 46

Record.................................. 47

Resume ................................ 48

Retrieve ................................ 48

Ride ...................................... 48

Steal ..................................... 50

Suspend ............................... 50

Timer .................................... 51

Toggle .................................. 51

Call Pickup

Any ....................................... 45

Directed ................................ 35

Group ................................... 45

Members .............................. 45

Call Waiting

Clear..................................... 31

Dial ....................................... 33

Hold ...................................... 41

Off......................................... 32

On......................................... 33

Suspend ......................... 33, 50

Callback .................................. 30

Cancel

All Forwarding ...................... 37

Ringback When Free ........... 47

Cfrwd....................................... 31

Clear

CW ....................................... 31

Hunt Group Night Service .... 40

Hunt Group Out of Service... 41

Clear Quota.............................. 46

ClrCW ...................................... 31

CnfRV ...................................... 31

Conf+ ....................................... 31

Conference

Add ........................................ 31

Rendezvous .......................... 31

CPark ....................................... 32

CPkUp...................................... 32

CWOff ...................................... 32

CWOn ...................................... 33

CWSus..................................... 33

DCW ........................................ 33

Dial........................................... 28

CW ........................................ 33

Direct ..................................... 34

Emergency ............................ 35

Inclusion ................................ 42

Intercom ................................ 42

Physical Extension ................ 44

Dial Tone.................................. 35

Dir 33

Dirct.......................................... 34

Directed Call Pickup ................ 35

Directory................................... 33

Display Key

Dial ........................................ 28

Group .................................... 28

User....................................... 28

DNDOf ..................................... 34

DNDOn .................................... 34

DNDX-...................................... 34

DNDX+..................................... 34

Do Not Disturb

Exception Add ....................... 34

Exception Delete ................... 34

Off.......................................... 34

On.......................................... 34

DpkUp ...................................... 35

Drop ......................................... 28

DTone ...................................... 35

Emergency Dial ....................... 35

Emrgy....................................... 35

Extn

Logout ................................... 43

Flash ........................................ 35

Follow Me

Here....................................... 39

Here Cancel .......................... 39

To .......................................... 36

To Number ............................ 39

FolTo........................................ 36

Forward

All .......................................... 31

Cancel All .............................. 37

Forward Number ................... 37

Hunt Group Calls Off............. 37

Hunt Group Calls On............. 37

On Busy Number................... 36

On Busy Off........................... 36

On Busy On........................... 36

On No Answer Off ................. 38

On No Answer On ................. 38

Unconditional Off................... 38

Unconditional On................... 38

FwBNo ..................................... 36

FwBOf...................................... 36

FwbOn ..................................... 36

FwdH........................................ 37

FwdH+ ..................................... 37

FwdOf ...................................... 37

FwNOf...................................... 38

FwNOn..................................... 38

FwUOf...................................... 38

FwUOn..................................... 38

Group....................................... 28

Disable .................................. 40

Enable ................................... 40

Forward Calls ........................ 37

Night Service......................... 40

Out of Service ....................... 41

Paging ................................... 38

Pickup.................................... 45

GrpPg....................................... 38

HdSet....................................... 39

Headset Toggle ....................... 39

Here- ........................................ 39

Here+ ....................................... 39

HfAns ....................................... 39

HGDis ...................................... 40

HGEna ..................................... 40

HGNS- ..................................... 40

HGNS+ .................................... 40

HGOS- ..................................... 41

HGOS+ .................................... 41

Hold.......................................... 41

Call Waiting ........................... 41

Hold Music ............................... 43

HoldCW.................................... 41

Hook Flash............................... 35

Hunt Group .............................. 28

Disable .................................. 40

Enable ................................... 40

Forward Calls ........................ 37

Night Service......................... 40

Out of Service ....................... 41

Paging ................................... 38

Pickup.................................... 45

IAuto......................................... 41

ICSeq....................................... 42

IDial.......................................... 42

Inclu ......................................... 42

Inclusion................................... 42

Inside Call Sequence............... 42

Intercom............................. 41, 42

Internal Auto-Answer ............... 39

Intru.................................... 28, 42

Intrude...................................... 42

Listen ....................................... 42

Listn ................................... 28, 42

Page 58 - Index IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

Index - Page 59

Logof ....................................... 43

Music....................................... 43

NATime ................................... 43

Night Service........................... 40

No Answer

Forward Calls ....................... 38

Time ..................................... 43

Number

Follow Me To........................ 36

Forward Number .................. 37

Forward On Busy ................. 36

OCSeq .................................... 43

On Busy

Forward Calls ....................... 36

On No Answer

Forward Calls ....................... 38

Out of Service ......................... 41

Outside Call Sequence ........... 43

Paging..................................... 38

Park................................... 32, 44

Park to Other Extension.......... 44

PCall ....................................... 44

PhyEx...................................... 44

PickA....................................... 45

PickG ...................................... 45

PickM ...................................... 45

Pickup

Any ....................................... 45

Call ....................................... 32

Directed ................................ 35

Group ................................... 45

Members .............................. 45

Priority Call.............................. 44

Prog ........................................ 46

Queue ..................................... 46

Quota ...................................... 46

RBak- ....................................... 47

RBak+ ...................................... 46

RBSeq...................................... 47

Recor ....................................... 47

Record Call .............................. 47

Relay........................................ 47

Off.......................................... 48

On.......................................... 47

Pulse ..................................... 47

Rely-......................................... 48

Rely+........................................ 47

Resum...................................... 48

Resume Call ............................ 48

Retrieve Call ............................ 48

Ride.......................................... 48

Ringback

Cancel ................................... 47

Sequence .............................. 47

When Free............................. 46

Ringback Off ............................ 51

Ringback On ............................ 51

Ringer Off................................. 49

RngOf....................................... 49

Rtriv.......................................... 48

SAC.......................................... 49

Secondary Dial Tone ............... 35

Self-Administer ........................ 29

Send All Calls........................... 49

Sequence

Outside Call........................... 43

Ringback ............................... 47

Set

Absent Text ........................... 29

Hunt Group Night Service ..... 40

Hunt Group Out of Service.... 41

Inside Call Sequence ............ 42

No Answer Time.................... 43

Outside Call Sequence ......... 43

Ringback Sequence .............. 47

Wrap Up Time ....................... 52

Spres........................................ 49

Steal......................................... 50

Suppress.................................. 49

SusCW..................................... 50

Suspe....................................... 50

Suspend

Call ........................................ 50

Call Waiting Suspend............ 33

CW ........................................ 50

Time

No Answer............................. 43

Wrap Up ................................ 52

Time of Day ............................. 51

Timer........................................ 51

TmDay ..................................... 51

Toggl........................................ 51

Toggle Calls............................. 51

Toggle Headset ....................... 39

User ......................................... 28

VMCol ...................................... 52

VMOff....................................... 52

VMOn....................................... 52

VMRB- ..................................... 51

VMRB+ .................................... 51

Voicemail

Collect ................................... 52

Off.......................................... 52

On.......................................... 52

Ringback Off ......................... 51

Ringback On ......................... 51

Wrap Up Time.......................... 52

WUTim..................................... 52

IP Office 5420 + EU24 User’s Guide Page 59 - Index 40DHB0002UKEG – Issue 4 (9th February 2004)

Performance figures and data quoted in this document are typical, and

must be specifically confirmed in writing by Avaya before they become

applicable to any particular order or contract. The company reserves the

right to make alterations or amendments to the detailed specifications at

its discretion. The publication of information in this document does not

imply freedom from patent or other protective rights of Avaya or others.

Intellectual property related to this product (including trademarks) and

registered to Lucent Technologies have been transferred or licensed to

Avaya.

All trademarks identified by the ® or

™

are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their respective

owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

Any comments or suggestions regarding this document should be sent

to "wgctechpubs@avaya.com".

Avaya

Sterling Court

15 - 21 Mundells

Welwyn Garden City

Hertfordshire

AL7 1LZ

England

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Email: contact@avaya.com

Web: http://www.avaya.com

IP Office 5420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

Avaya 5420 + EU24 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

The 5420 Telephone

Overview of the 5420

Call Appearance Keys

System Features

Call Appearance/Function Key Icons

Basic Call Handling Features

Answer a Call

Making a Call

Clearing a Call

Headset Working

Speakerphone

Speed Dial

Redial

Mute

Hold

Transfer

Conference

Message

Speed Dials

Overview of Speed Dials

Using Speed Dials

Dialing a Speed Dial Number

Deleting a Speed Dial

Editing a Speed Dial

Converting a Call Log Entry to a Speed Dial

Adding a New Speed Dial

Using the Call Log

Overview of the Call Log

Using the Call Log

Viewing the Call Log

Making Calls from the Call Log

Saving a Call Log Entry to Your Speed Dial List

Deleting a Call Log Entry

Erasing All Logged Calls

Setting Which Calls are Logged

Changing the 5420 Options

Overview of 5420 Options

Selecting Personalized Options

Ring Options

Adjusting the Display Contrast

Call Log Setup

Miscellaneous

Using Self Test

Selecting the Display Mode

Default Phone/Erase All Settings

Language

Changing Function Key Labels

Automatic Gain Control (AGC)

Function Keys

Overview of the Function Keys

Display Mode

Function Key Programming

Shorthand Programming Mode

Longhand Programming

Display Key Features

Dial (#)

Group (#)

User (#)

Absnt - Set Absent Text

Acct - Account Code Entry (!)

AD - Abbreviated Dial (!)

Admin - Self-Administer (!)

Apear - Appearance

AutCB - Automatic Callback (!)

Busy - Busy

BusyH - Busy On Held

CFrwd - Call Forwarding All (!)

ClrCW - Clear CW

CnfRV - Conference Meet Me

Conf+ - Conference Add

CPark - Call Park (!)

CPkUp - Call Pickup (!)

CWOff - Call Waiting Off

CWOn - Call Waiting On

CWSus - Call Waiting Suspend

DCW - Dial CW