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PARTNER
®
Advanced Communications System
Quick Reference Guide
Comcode 700313604
518-456-804
Issue 6
July 2004
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Copyright 2004 Document 518-456-804
Avaya Inc. Comcode
700313604
All Rights Reserved Issue 6
Printed in USA July 2004
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time
of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC information, see the PARTNER Customer Support Document.
Canadian Department of Communication (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio
interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique
édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s
behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you – an
Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does
not warrant that this product or any of its networked equipment is either immune from or will prevent either
unauthorized or malicious intrusions. Avaya Inc. will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see
the PARTNER Customer Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the
Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see the PARTNER Customer
Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D,
MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P, and SYSTIMAX are regis tered trademarks of Avaya Inc. in the U.S. and other countries.
Page 3
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 207 866-6701
Fax 1 800 457-1764 International Fax 207 866-7269
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-804
Comcode:
Issue 6, June, 2004
For additional documents, refer to the PARTNER Customer Support Document.
700313604
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies
Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies
Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to
books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as
a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data,
customer-relationship management, messaging, multiservice networking, and structured cabling products
and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work
is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the
product.
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8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
CAUTION:
DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating.
DO NOT place the product in a separate enclosure unless proper ventilation is provided. DO NOT
place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCT IONS
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Contents
1 Getting Acquainted
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Installing Y our System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Evaluating the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Loudspeaker Paging System. . . . . . . . . . . . . . . . . . . . . 25
Installing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting Auxiliary Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 Setting Up Y our System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System Programming Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administering the Loudspeaker Paging System . . . . . . . . . . . . . . . . . . . 38
Assigning Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Customizing Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Changing Settings to Support PBX or Centrex Services . . . . . . . . . . . . 42
Emergency Phone Number List (#406) . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Programming System Features
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialing Restrictions and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Groups of Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Table of Contents 5
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Table of Contents Quick Reference Guide
5 Programming Telephone Features
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Extension Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6 Maintaining Your System
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Upgrading 1600 DSL and 012E Module Firmware . . . . . . . . . . . . . . . . 73
Upgrading T1 Module Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adding New Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding Lines, Pools, and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
7 If Something Doesn’t Work
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Your Release Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Clearing a Backup-Failure Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
012E Module Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Calling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
System Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
T1 Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
1600 DSL Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tip/Ring Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
8 System Programming Flow Charts
6 Table of Contents
Page 7
1 Getting Acquainted
Welcome
This quick reference is designed to help you program the PARTNER® Advanced
Communications System (ACS) Release 7.0. It provides procedures for
customizing your system after it is initially installed and for programming
everyday tasks you perform in order to manage your system.
Prior to using this guide, you should become familiar with the PARTNER
Advanced Communications System Installation, Programming, and Use guide,
which describes the system in detail and provides procedures for programming
all of the system’s features and capabilities.
This chapter provides a system overview that describes the capacities, modes of
operation, components, and auxiliary equipment of the system.
System Overview
The PAR TNER ACS is located on a company’s premises and is available in
three configurations:
• Stand-alone processor module
• 2-slot carrier (processor module and one line and extension module)
• 5-slot carrier (processor module and up to four line and extension modules)
You also can have a PARTNER Messaging or PARTNER MAIL VS
module for voice messaging in the 2-slot or 5-slot carriers. This takes the
place of a line and extension module.
Welcome 7
Page 8
1 Getting Acquainted
Quick Reference Guide
Using these lines and extensions, you can add various devices and telephones
to configure your system to meet your business needs (see the figure, “System
Configurations,” that follows). For detailed information about PARTNER ACS
hardware, see the PARTNER Advanced Communications System Installation,
Programming, and Use guide.
System Configurations
CONTROL UNIT
PARTNER ACS
Processor Module
Grounding Screw
Contact Closure Jack
PC Card Slots (2)
Power LED
SMDR Jack
Outside Line Jacks (5)
MUSIC-ON-HOLD Jack
(for RCA phono plug)
Extension Jacks (9)
Battery Compartment
SYSTEM PHONES
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Optional Carriers
5-Slot
Carrier
2-Slot
Carrier
Optional Devices
(for the control unit)
PARTNER
PARTNER Messaging
or
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Voice Messaging System
Paging System
Call Accounting
Terminal (Basic or Plus)
Serial Printer
Optional Modules
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Adjunct
PC Cards
• Backup/Restore
• ASA/DXD (R1.0 or later)
• Software upgrade (R2.0 or later)
• Remote Access (R3.0 or later)
• PARTNER Voice Messaging
Optional Devices
(for extension jacks)
PARTNER MAIL
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Alert
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Doorphone
8 System Overview
Page 9
Quick Reference Guide
1 Getting Acquainted
System Capacity
The PARTNER ACS release you have, the carrier you use, and the combination
of modules installed, determine the number of available lines and extensions.
PARTNER ACS Release 7.0 allows up to 31 lines and up to 48 extensions.
However, these maximums cannot be achieved simultaneously.
If you want to install a PARTNER Messaging or PARTNER MAIL VS
module, keep in mind that the module uses one of the slots in the
carrier, which reduces the system line and extension capacity.
System Components
The system components include the processor module, the optional line and
extension modules, and the telephones. See the PARTNER Advanced
Communications System Release 7.0 Installation, Programming, and Use guide
for more details.
System Capacity 9
Page 10
1 Getting Acquainted
System Components
Quick Reference Guide
System
Components
Processor
Module
Line and
Extension
Modules
Description
Provides the software intelligence that controls the system’s
features. It has jacks for five outside lines and nine enhanced
tip/ring extensions. The processor also has two PCMCIA slots
for ASA/DXD, PARTNER Voice Mail Release 3.0, or Remote
Administration cards. The module has a grounding screw and
jacks for the following:
• Music-On-Hold audio source
• Two Contact Closures
• A call reporting device, such as an SMDR prin ter
If you have a loudspeaker paging system, connect it to one of
the line jacks on a module in the PARTNER system. If the
loudspeaker paging system requires a “dry contact relay,”
connect the system to line jack 5.
Installed in a carrier, these modules provide additional outside
line jacks and/or extension jacks. The 2-slot carrier
configuration can hold two modules. The 5-slot carrier
configuration can hold five modules. For more information about
the line and extension modules, see the PARTNER Advanced
Communications System Release 7.0 Installation,
Programming, and Use guide.
Telephones The PARTNER-34D, PARTNER-18D, PARTNER-18, and
PARTNER-6 telephones and the PARTNER CA48 Call
Assistant I ntercom Autodialer are products specifically
designed to work with the system. You can also use the
©
MLS-series, TransTalk
9000-series, industry-standard
single-line rotary or touch-tone telephones with the system.
PARTNER Endeavor telephones are supported when an
Endeavor 362EC module is installed in the carrier.
10 System Components
Page 11
Quick Reference Guide
1 Getting Acquainted
Auxiliary Equipment
The following table provides a list of other equipment that is available for use with
the system. See the PARTNER Advanced Communications System Release 7.0
Installation, Programming, and Use guide for more details.
• Voice Messaging Systems • Fax Machines
• Answering Machine • Credit Card Scanners
• Modems • Contact Closure Adjunct
• Doorphones • Loudspeaker Paging System
• Music-On-Hold Systems • Extra Alerts
• Speakerphones • Headsets
• Specialty Handsets • PCMCIA Cards
• Off-Premises Range Extender
(OPRE)
• Electromagnetic Interference
(EMI) Filters
• In-Range Out-of-Building
(IROB) Protectors
System Components 11
Page 12
1 Getting Acquainted
Quick Reference Guide
12 System Components
Page 13
2 Installing Your System
Overview
This chapter explains how to install the PARTNER Advanced Communications
System (ACS) Release 7.0.
The installation of the PARTNER ACS involves the following:
• Evaluating the environmental requir eme nts
• Installing the control unit
• Connecting lines and extensions
• Connecting the loudspeaker paging system (if used))
• Installing telephones
• Connecting auxiliary equipment
• Installing the cover
If your company already has modular jacks for all outside lines and extensions,
you may be able to use the existing wiring to install the system hardware and
connect telephones to the system yourself.
Overview 13
Page 14
2 Installing Your System
Quick Reference Guide
Evaluating the Environment
Before you begin the physical installation of the system, you must check that all
environmental factors are within the acceptable ranges. See the PARTNER
Advanced Communications System Release 7.0 In stallation, Programming, and
Use guide for more details.
Installing the Control Unit
The stand-alone processor module or a carrier and its modules are referred to as
the control unit. The control unit must always be wall-mounted.
WARNING
There are no customer-serviceable components inside the system modules
or carrier. There are hazardous voltages within that can cause severe or
fatal personal injury. DO NOT OPEN MODULES.
To install the control unit, you must do the following:
• Wall-mount the control unit.
• Label the jacks.
• Ground the system.
• Insert the batteries into the processor module.
• Initialize the system.
• Check the LEDs on the modules.
• Install the cover.
:
Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier
Install the processor module within 5 feet (1.5 meters) of a properly grounded
wall outlet (not controlled by a switch) and the network interface jacks.
14 Evaluating the Environment
Page 15
Quick Reference Guide
2 Installing Your System
Follow these steps to wall-mount the module(s):
1 Using the enclosed template, mark the screw locations on the wall.
2 Hold the processor module against the wall with the line and extension
jacks facing left. Leave at least 1 foot (0.3 meter) clearance at the top, front,
and right side, and at least 2 feet (0.6 meter) at the bottom and left side.
3 Insert a #8 sheet metal screw into the screw hole at the top of the processor
module.
4 If you are installing a second module, go to Step 5. If you are not installing a
second module (stand-alone configuration):
a Insert another #8 sheet metal screw into the screw hole at the bottom of
the module.
b Tighten the screws until the mounting tracks are snug against the wall.
There must be a 3/8 inch (1 cm) gap between the wall and the rest of the
module. Do not overtighten the screws or the module will warp and fail to
operate.
c Go to the next procedure, “Labeling Jacks,” on page 18.
5 Remove the clear plastic protectors from the connectors on the right side of
the wall-mounted PARTNER ACS processor module and the module to be
added by grasping the tabs on the ends of the protector and lifting.
6 Slide the second module onto the PARTNER ACS processor module,
making sure the mounting tracks interlock.
7 Attach the 2-slot carrier to the top right side of the two modules, properly
engaging the connectors on the modules to the carrier.
8 Fasten the carrier to the modules by using the two #4 screws included with
the carrier.
9 Insert the 3-1/2 inch #8 screw into the bottom of the modules. Tighten it until
the mounting tracks of the PARTNER ACS processor module are flush
against the wall. Do not overtighten or the module will warp. Then go to the
next procedure, “Labeling Jacks,” on page 18.
Installing the Control Unit 15
Page 16
2 Installing Your System
Quick Reference Guide
Wall-Mounting a 5-Slot Carrier and Modules
Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall
outlet (not controlled by a switch) and the network interface jacks. When you
mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the
top and sides and 2 feet (0.6 meter) at the front and bottom to ensure proper
ventilation.
The location of each module within the carrier is important; place the
modules as instructed in the following procedure.
Follow these steps to wall-mount the 5-slot carrier and modules:
1 Using the enclosed template, mark the screw locations on the wall. If you
are mounting the carrier on plywood, start four #12 screws supplied with the
carrier, leaving the screw heads extending approximately 1/4 inch (0.64 cm)
from the wall. If you are mounting on drywall, use wall anchors, which must
be purchased separately .
2 Before installing any modules, make sure the clear, plastic protector has
been removed from the connector area on the rear of each module. To
remove the protector, grasp the tabs on the ends of the protector and lift.
3 Insert the PARTNER ACS processor module in the center slot of the carrier.
4 In the other slots, from left to right, first install the T1 module (if used) or
1600 DSL module (if used), then the 012E, 308EC, or 206 modules,
followed by the 400 or 200 modules and/or a PARTNER Messaging or
PARTNER MAIL VS module. Align the module carefully in the appropriate
slot. For proper engagement of the connectors, the module must be
inserted straight into the carrier. Once the module is properly seated, firmly
push the center of the module until the connectors on the module lock into
place. A slight click indicates the connectors are engaged.
16 Installing the C ontrol Unit
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Quick Reference Guide
• If you use a T1 module, it must be in the first slot on the left. The
012E, 308EC, and 206 modules must be to the left of any 400
and 200 modules. Only one T1 module is supported.
• If you use a 1600 DSL module, it must be in the first slot on the
left. The 012E, 308EC, and 206 modules must be to the left of
any 400 and 200 modules. Only one DSL module is supported.
• PARTNER ACS Release 7.0 supports either one T1 module or
one 1600 DSL module.
• PARTNER ACS Release 7.0 supports Endeavor telephones and
the Endeavor 362EC module. Install the Endeavor 362EC
module(s) to the right of the T1 module or 1600 DSL module, if
one is installed, and to the left of all 400 and 200 modules.
• In Release 7.0, the system extension maximum is 48. However,
in some configurations, the 012E module and/or the PARTNER
Messaging module will physically permit more than 48 stations
to be installed in the 5-slot carrier. In these configurations, only
station ports and voice messaging ports up to 48 will function.
Station ports and voice messaging ports above 48 will not
function with ETR or T/R telephones because they are outside
the PARTNER ACS dial plan.
2 Installing Your System
CAUTION:
Do not force the module. Use the carrier shelf as a reference and do
not tilt, slant, or rotate the module. If the module does not insert easily,
remove it, clear any obstruction, and reinsert it.
Installing the Control Unit 17
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2 Installing Your System
Quick Reference Guide
Labeling Jacks
After you have mounted the control unit on the wall, you must label the line and
extension jacks. The line jacks are on the top of the modules, and the extension
jacks on the bottom.
Follow these steps to label the line and extension jacks:
1 Label the line jacks on the processor module, beginning with “1” at the top
line jack.
2 Do one of the following:
• For a 2-slot carrier, label the line jacks on the other module.
• For a 5-slot carrier, label the line jacks on the other modules by starting
with the leftmost module and ending with the rightmost module.
• Although a T1 module has only one line jack, it supports up
to 16 lines. Therefore, the line jacks on the module to the
right of a T1 module in a 5-slot carrier are numbered starting
with “22.”
• Although a 1600 DSL module has only one line jack, it
supports up to 16 lines. Therefore, the line jacks on the
module to the right of a 1600 DSL module in a 5-slot carrier
are numbered starting with “22.”
3 Label the extension jacks on the processor module, beginning with “10” at
the topmost extension jack.
4 Do one of the following:
• For a 2-slot carrier, label the extension jacks on the other module.
• For a 5-slot carrier, label the extension jacks on the other modules by
starting with the leftmost module and ending with the rightmost module.
18 Installing the C ontrol Unit
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Quick Reference Guide
2 Installing Your System
Grounding the System
You ground the system by running a solid copper wire from the processor
module to an appropriate earth ground. Follow these steps to ground the system:
1 Attach one end of a #12 AWG or #14 AWG solid copper wire to the
grounding screw on the processor module. The length of the wire must not
exceed 35 feet (7.6 meters).
2 Route the wire through the wire manager on the front of the module.
3 Attach the other end of the wire to the approved earth ground, suc h as
building steel or a cold water pipe.
Inserting Batteries in the Processor Module
The processor module uses two AAA-size standard alkaline batteries to guard
against the loss of system programming in case of a power failure. These
batteries retain the system programming for 45 days to six months, depending
on the freshness of the batteries. You should replace the batteries every year.
The configuration of the 1600 DSL module is not backed up to the
PCMCIA card. Instead, the configuration is retained in the flash memory
of the 1600 DSL module.
CAUTION:
Batteries and battery cover are packaged in a separate box. If you are
replacing batteries, the old batteries must be removed with the power on or
the system’s memory will be lost.
Follow these steps to insert the batteries:
1 Locate the battery compartment at the bottom of the PARTNER ACS
processor module, below the extension jacks.
2 Push gently on the battery icon (the locking latch) and slide the battery icon
up to cover the plus icon; this unlocks the battery assembly.
3 Remove the battery assembly by gently pulling the tab at the bottom of the
battery compartment cover.
Installing the Control Unit 19
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2 Installing Your System
4 Insert two new AAA-size standard alkaline batteries into the metal battery
Quick Reference Guide
clips by pushing them straight in, placing the negative (–) end of one battery
into the bottom clip and the positive (+) end of the other battery into the top
clip.
5 With the locking latch in the unlocked position (battery icon and “minus”
icon visible), slide the battery assembly into the processor module along
the battery guides on the inside of the battery compartment. Push the
battery assembly in far enough that the edges of the assembly slip behind
the plastic housing of the processor module.
6 Pressing lightly on the battery icon on the front of the battery assembly,
slide the locking latch downward to secure the assembly in place. The
“plus” icon and the battery icon should now be visible on the front of the
battery assembly.
20 Installing the C ontrol Unit
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Quick Reference Guide
2 Installing Your System
Initializing the System
Before you initialize the system, you may insert any of the supported PC cards:
Backup/Restore card, Automatic System Answer/Direct Extension Dial
(ASA/DXD) card, PARTNER Voice Messaging Basics card, and PARTNER
Remote Access PC Card.
You must power down the system before you insert or remove a PC
Card.
Follow these steps to initializ e a system :
1 If you have a PC Card, perform the following steps:
a If your PC Card comes with a write-protect tab, verify that the
write-protect tab on the PC Card is not in the write-protected position. If it
is, use a paperclip or another pointed object to push the write-protect tab
on the end of the PC Card upward to the nonprotected position.
b To insert the PC Card, hold it with the label facing to the right, and slide it
gently into one of the PC Card slots on the processor module. When
inserted properly, the PC Card projects about 1-5/8” (4 cm) from the
module.
2 If you have a 5-slot carrier, make sure the carrier’s On/Off switch is at the
Off (“O”) position.
3 Press the power cord firmly into the power jack on the carrier or the
stand-alone processor module until the cord locks into place.
4 Plug the other end of the power cord into a properly grounded three-prong
wall outlet that is not controlled by a switch.
5 If you have a 5-slot carrier, move the On/Off switch to the On (“—”) position.
CAUTION:
The power cord should hang straight down from the connector for the
entire length of the module or carrier. Do not install the power cord at
an angle to the case or with a loop in it.
Installing the Control Unit 21
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2 Installing Your System
Quick Reference Guide
• If your system has a 1600 DSL module, initialization of the
line and extension ports may take up to 40 seconds. The
initialization of the 1600 DSL module itself may take from 2 to
7 minutes
• If your system has a T1 module, initialization may take up to
one minute.
Checking the LEDs
After you power up your system, check the green lights on the fronts of the
modules:
• If a single light is out, power down the control unit, reseat the module, and
then power up the carrier.
• If multiple lights are o ut, po wer down the ca rrier, reseat eithe r both modules
(2-slot carrier) or the leftmost module that has a light out (5-slot carrier),
and then power up the carrier.
If the lights are still out, see the “Customer Support Document” on the
accompanying compact disc for information about whom you should contact.
22 Installing the C ontrol Unit
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Quick Reference Guide
2 Installing Your System
Connecting Lines and Extensions
• If extensions are not wired to any modular jacks, call a qualified
service technician.
• Residential (Class B) PARTNER ACS users must connect a Wurth
Elektronik’s part number 74271142 or equivalent to each extension
jack on the PACS processor module.
If the PARTNER system has a T1 module, you must perform the following steps
before connecting the lines and extensions:
1 Install the PARTNER ACS R7.0 PC Administration application on your PC.
2 Connect to the PARTNER system via PARTNER ACS R7.0 PC
Administration, and back up and retrieve the translations from the
PA RTNER system to the PC.
3 Program the PARTNER system (for example, assign lines/pools, configure
the T1 settings, and program extensions) via PARTNER ACS R7.0 PC
Administration.
4 Restore the new translations you created to the PARTNER system via
PARTNER ACS R7.0 PC Administration.
See the PARTNER ACS R7.0 PC Administration Getting Started Guide to install
and start the PARTNER ACS R7.0 PC Administration application. See “Initial
Configuration” in the PARTNER ACS R7.0 PC Administration online help for
more information on setting up the T1 module.
Use the following procedure to connect lines and extensions:
1 Test for a dial tone at the network interface jacks before connecting outside
lines to the control unit. For the test, connect a tip/ring telephone to a
network interface jack.
a Lift the handset and listen for a dial tone. (If there is no dial tone, contact
your local telephone company.)
b Repeat for each network interface jack.
2 Connect line cords to the line jacks on the modules. Start at the top with the
line jacks on the processor module, and then move to the leftmost module.
Fill each module before moving to the next module to the right.
Connecting Lines and Extensions 23
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2 Installing Your System
3 Route each cord through the wire manager on the front of the module.
4 Connect the free end of each line cord to the appropriate network interface
Quick Reference Guide
jack.
5 Test the lines by plugging a system telephone into extension jack 10. Press
the line button for each outside line and listen for a dial tone.
6 Test the extensions by doing the following:
• Plug a system telephone into the first extension jack on each module.
• Press the line button on the telephone for each outside line and listen for
a dial tone.
7 Connect modular telephone cords to the extension jacks, starting at the top
extension jack on the processor module. When that module is full, move to
the leftmost module. Fill each module before moving on to the next module
to the right. Note that extension 10 and extension 11 have system
administration priv ileges.
8 Route each cord through the wire manager on the front of the module.
9 Connect the free end of each modular telephone cord to the modular wall
jacks for system extensions.
10 Gather the line and extension cords hanging below the wire managers of
the first two modules, and twist-tie or wire-wrap them. Repeat for the
remaining cords. For the 5-slot carrier, place each bundle of wires in the
indentations cut out of the bottom edge of the carrier.
24 Connecting Lines and Extensions
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Quick Reference Guide
2 Installing Your System
Connecting the Loudspeaker Paging System
Perform the steps in this section if you have a loudspeaker paging system.
Loudspeaker paging systems allow you to broadcast a message over a large
area. The PARTNER system supports all Avaya paging systems, including the
entire PagePac line. The PARTNER system also supports most paging systems
from other manufacturers when the paging systems are connected using a
paging interface device.
If you connect a loudspeaker paging system from another
manufacturer, a paging interface may be required.
Follow these steps to connect a loudspeaker paging system to the PARTNER
system:
1 Insert the modular plug from the loudspeaker paging system into an
available line jack on a PARTNER module. A loudspeaker paging system
can be connected to a line jack on the following PARTNER modules:
• PARTNER ACS R7.0 processor module
• 308EC module
• 400E module, 400EC module
• 200e module
• 206 module, 206E module, 206EC module
• 362EC module
Connecting the Loudspeaker Paging System 25
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2 Installing Your System
• It is recommended that you connect the loudspeaker paging
system to the highest numbered line jack in your PARTNER
system to help prevent any future conflict with your line
assignments. When you connect a loudspeaker paging
system to a line jack on the PARTNER system, that line is
“unavailable.” For example, suppose your system has four
lines, and you connect your loudspeaker paging system to
line jack 4. (The lines are connected to Line jack 1, Line jack
2, Line jack 3 and Line jack 5.) When you administer the
lines, the PARTNER system will label these four lines as Line
1, Line 2, Line 3, and Line 5. Line 4 is unavailable.
• If the loudspeaker paging system requires a “dry contact
relay,” you must connect the loudspeaker paging system to
line jack 5 on the PARTNER ACS R7.0 processor module.
2 Route the cord through the processor module’s wire manager.
3 Connect the other end of the cord to the paging system.
Quick Reference Guide
26 Connecting the Loudspeaker Paging System
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Quick Reference Guide
2 Installing Your System
Installing the Cover
If you have a 5-slot carrier, it is important to install the cover to keep the modules
dust-free and properly seated and the system working efficiently.
Perform the following steps to install the cover for the 5-slot carrier:
1 Position the carrier cover over the modules so that the openings on the top
of the carrier cover align correctly with the tabs at the top of the installed
5-slot carrier and modules.
2 Rotate the carrier cover into position so that it aligns correctly with the
thumb screw opening on the bottom of the carrier.
3 Tighten the thumb screw. To ensure proper alignment and safe operation,
tighten the thumb screw securely.
Installing Telephones
After you have installed the control unit and have connected the line and
extension cords, you are ready to install the telephones. Installing the telephones
includes assembling, connecting, and testing the telephones. As desired, you
also can connect an Intercom Autodialer to system telephones at operator
extensions. See the PARTNER
Installation, Programming, and Use guide and the docum enta t io n that come s
with the telephone.
Advanced Communications System Release 7.0
Installing the Cover 27
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2 Installing Your System
Quick Reference Guide
Connecting Auxiliary Equipment
You can connect many types of telecommunications devices to your system
without expensive adapters or additional telephone lines—for example,
answering machines, credit card scanners, and fax machines. Many tip/ring,
single-line devices work with the system regardless of the manufacturer. See the
PARTNER Advanced Communications System Release 7.0 Installation,
Programming, and Use guide for further details about connecting auxiliary
equipment, including voice messaging systems.
28 Connecting Auxiliary Equipment
Page 29
3 Setting Up Your System
Overview
This chapter explains the basics of programming and the programming of
features involved in the setup of the system, including the programming of a
voice messaging system. Refer to the PARTNER Advanced Communications
System Release 7.0 Installation, Programming, and Use guide for more detailed
programming information.
You can program a PARNTER system in either of the following ways:
• from a system display phone at extension 10 or 1 1
• from a PC that is running PARTNER ACS R7.0 PC Administration software
and is connected to the PARTNER system. With the PARTNER ACS R7.0
PC Administration software, you can administer and maintain the
PARTNER system from your PC.
If the PAR TNER system has a T1 module, you must use the PARTNER
ACS R7.0 PC Administration software to configure the T1 module and
its lines and use the All Lines Busy feature.
The remainder of this guide describes how to program the PARTNER system
from a system display phone at extension 10 or 11. If you want to program the
P ARTNER system using the PAR TNER ACS R7.0 PC Administration application,
see the PARTNER ACS R7.0 PC Administration Getting Started Guide to install
and use the PARTNER ACS R7.0 PC Administration application.
Overview 29
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3 Setting Up Your System
Quick Reference Guide
System Programming Basics
After the control unit is installed, you set up the system by using a combination of
the following two types of programming. Use the System Planning Guide when
programming.
• System Programming allows you to customize the system to meet the
needs of your business. When the system is first installed, it uses factory
settings that reflect the most commonly used options. You can change
system settings as needed.
You can perform System Programming from extension 10 or extension 11.
Because an extension cannot be in programming mode and handle calls at
the same time, you should use extension 11 for programming. By doing so,
you can program without disrupting call handling at extension 10.
• Telephone Programming allows telephones to be customized to meet
individual users’ needs. There are two types of Telephone Programming,
depending from where you program.
— Centralized Telephone Programming—programming individual
telephones from extension 10 or 11.
— Extension Programming—programming an individual system
telephone from the extension to which it is connected.
• With the PARTNER ACS R7.0 PC Administration software, you can
perform system programming and telephone programming,
enabling you to administer and maintain the PART NER system from
your PC.
• If the PARTNER system has a T1 module, you must use the
PARTNER ACS R7.0 PC Administration software to configure the
T1 module.
You need a system display telephone for System and Centralized Telephone
Programming. If you have any 34-button telephones in the system, you must use
a 34-button display telephone to program since an 18-button telephone cannot
be used to program a 34-button telephone. Also, if your system has both
PARTNER and MLS telephones, you should use a PARTNER display telephone
at the programming extension.
30 System Programming Basics
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Quick Reference Guide
3 Setting Up Your System
Endeavor telephones are supported in PARTNER ACS Release 7.0 when an
Endeavor 362EC module is installed in the carrier. The Endeavor telephones are
programmed the same as PARTNER-34D, -18D, -18, and -6 telephones and
have the same button layouts.
• PARTNER ACS Release 3.0 through Release 6.0 included a
PCMCIA Remote Access PC Card, which, among other things, was
used to upgrade the existing software to the latest version.
PAR TNER ACS R7.0 does not support the Remote Access PC Card
for upgrades. However, you can still use the Remote Access PC
Card:
— as a storage/backup device for saving your system settings,
which can be used to restore the system in case these settings
are lost for any reason.
— for remote access to the PARTNER ACS via a local or remote
personal computer. This requires a modem and additional
software that must reside on your PC.
• If you are installing a voice messaging system with the PARTNER
ACS, you must assign the voicemail ports to Hunt Group 7 to avoid
having the voicemail ports answering all calls immediately. See your
voice messaging system documentation (such as the PARTNER
Messaging Installation, Programming, and Troubleshooting Online
Guide or the PARTNER Messaging System Manager’s Quick
Reference) for more informati on.
System Programming Basics 31
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3 Setting Up Your System
Quick Reference Guide
Programming Overlays
To do System Programming, you place a Programming Overlay over the dialpad
of the system display telephone at extension 10 or 11. (Overlays are provided
with the system documentation.)
You use the following special buttons while programming:
N and P cycle forward and backward through the
•
programming procedures. You can use these buttons to select a procedure.
(If a procedure instructs you to press N + P, pressing
these buttons one after the other enables you to repeat the current
programming procedure.)
n and p cycle forward and backward through a procedure’s
•
parameters. A parameter is typically an outside line, a pool, an extension,
or a telephone list entry.
D and d cycle forward and backward through the valid
•
entries. These buttons work only for fixed data, such as a line or extension
number. They do not work for variable data such as date, time, password,
telephone numbers, or doorphone assignments.
r returns the current setting to the factory setting. When you are
•
programmi ng Li ne Assi gnme nt (#3 01), pressi ng
an extension; when you are programming Pool Extension Assignment
(#314), pressing
r removes pools from an extension.
r removes line s from
•
e ends an entry of variable length, such as a telephone number in an
Allowed Phone Number List.
• s starts the System Programming process.
•
c starts the Centralized Telephone Programming process (to
customize individual telephones centrally from extension 10 or 11).
• f, when followed by 00, enters or exits programming mode.
•
w enters a “wildcard” (a character that matches any digit dialed) in
telephone numbers in Allowed Phone Number Lists (#407), Disallowed
Phone Number Lists (#404), and the Forced Account Code List (#409).
32 System Programming Basics
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Quick Reference Guide
3 Setting Up Your System
Button Locations
When you program from a PARTNER telephone at extension 10 or 11, the button
you press on the telephone at the programming extension may be in a different
location on the telephone being programmed. The following figure shows the
relative location of buttons on each PARTNER telephone.
For example, the button labeled E on the PARTNER-34D telephone in the figure
is in the bottom row. The equivalent button on the PARTNER-18D telephone is in
the leftmost position of the second row from the bottom. If your system has a mix
of PARTNER and MLS telephones, see Appendix D of the P AR TNER Advanced
Communications System Release 7.0 Installation, Programming and Use guide
for information about programming from a PARTNER to an MLS telephone or
from an MLS to a PARTNER telephone.
System Programming Basics 33
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3 Setting Up Your System
Button Locations on PARTNER Telephones
Intercom Intercom
PARTNER-34D Phone
QRS T
MNOP
GH
ABC D
Ext.
Quick Reference Guide
KLIJ
EF
Message
PARTNER-18D/18 Phone
QR ST
MNOP
IJKL
EFGH
ABCD
Intercom Intercom
Ext.
Message
PARTNER-6 Phone
C
A
Intercom Intercom
D
B
MessageExt.
34 System Programming Basics
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Quick Reference Guide
3 Setting Up Your System
Programming Mode
When you are ready to program a system or telephone feature, you must enter
programming mode. Follow these steps to enter programming mode.
1 Place the Programming Overlay over the dialpad of the system display
telephone at extension 10 or 11.
2 To enter programming mode, press f00.
3 Press s.
4 Press s again.
5 Specify a programming procedure in one of two ways:
• Direct Method: Dial the code for that procedure. System Programming
procedures in this guide are identified by a # and a three-digit code (for
example, System Date is #101). This method is best when you are using
only a few procedures during a programming session and you know the
codes.
• Cycle Method: Cycle through the procedures in numerical order. Press
N and P to cycle forward and backward through
the programming procedures. This method is best when you are using
multiple procedures during a programming session, or if you do not know
the codes.
6 To exit programming mode, you can press f00. Or you can lift the
handset and then place it back in the cradle.
Changing Programming Type
When you are in programming mode, you can move between System
Programming and Centralized Telephone Programming. To change to
Centralized Telephone Programming when you are in System Programming,
c. To move back to System Programming when you are in
press
Centralized Telephone Programming, press
c, then s.
System Programming Basics 35
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3 Setting Up Your System
Quick Reference Guide
Using Centralized Telephone Programming
Use Centralized Telephone Programming from extension 10 or 11 to program
features or store telephone numbers for individual extensions. All features that
can be programmed at an extension can also be programmed by using
Centralized Telephone Programming. Most features also can be programmed on
a system telephone at the user’s extension, except for the following:
• Automatic Line Selection, Line Ringing, and Call Screening (F25) always
must be programmed by using Centralized Telephone Programming.
• If an extension has a single-line telephone, you must program all features
for the extension by using Centralized Telephone Programming.
• If an extension has a non-display system telephone, you must use
Centralized Telephone Programming to program Extension Name Display
for the extension.
To program a telephone from extension 10 or 11, follow these steps:
1 Place the Programming Overlay over the dialpad of the system display
telephone at extension 10 or 11.
2 Press f00.
3 Press s.
4 Press s again.
5 Press c.
6 Dial the extension number of the telephone to be programmed.
The green lights next to buttons on which lines or pools are assigned show
the current Line Ringing settings. The remaining buttons can be
programmed with telephone numbers, extension numbers, or system
features.
7 Program the features that must use Centralized Telephone Programming.
8 To change the settings for another extension, press c then dial
the new extension number.
9 To exit programming mode, you can press f00, or lift the handset
and place it back in the cradle.
36 System Programming Basics
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Quick Reference Guide
3 Setting Up Your System
Setting the Date and Time
After supplying power to the control unit, use the following procedures to set the
system clock:
• System Date (#101) to set the month, day, and year
• System Time (#103) to set the hour and minutes
• Automatic Daylight/Standard Times (#126) to automatically update the
system clock
System Date (#101)
Use this feature to set the month, day, and year. The system displays only the
month and day on display telephones when the telephone is idle; the month, day,
and year print on SMDR call reports.
To change the System Date:
1 Press f00ss#101 at extension
10 or 11.
2 Enter today’s date in the form “mmddyy” (month, day, and year), including
leading zeros for single-digit months or days. For example, to enter May 26,
2001, press
042601.
3 Select another procedure, or exit programming mode.
System Time (#103)
Use this feature to set the time that appears on system display telephones. Enter
the time in 24-hour notation. In this scheme, the hours of the day are 0000
(12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use
leading zeros when necessary.
To change the System Time:
1 Press f00ss#103 at extension
10 or 11.
2 Enter a new time in 24-hour notation. For example, to set the time to
2:15 p.m., press
1415.
Setting the Date and Time 37
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3 Setting Up Your System
3 Select another procedure, or exit programming mode.
Quick Reference Guide
Automatic Daylight/ Standard Times (#126)
This feature is turned on by default and automatically updates the system clock
for annual Daylight Savings Time and Standard Time changes. If you are in an
area that does not have daylight savings time, use the procedure below to turn
off this feature.
To change the status of Automatic Daylight/Standard Time:
1 Press f00ss#126 at extension
10 or 11.
2 Press D until the appropriate value appears:
• 1 = Active (the factory setting)
• 2 = Not Active
3 Select another procedure, or exit programming mode.
Administering the Loudspeaker Paging System
Use the feature Loudspeaker Paging Line (#617) to specify the line jack to which
you connected the loudspeaker paging system. Refer to the PARTNER
Advanced Communications System Installation, Programming, and Use guide
for more detail.
38 Administering the Loudspeaker Paging System
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Quick Reference Guide
3 Setting Up Your System
Assigning Lines
Use the feature Number of Lines (#104) to determine in Key mode the number of
outside lines that are automatically assigned to all system extensions, or to
determine in Hybrid mode the number of lines assigned to the main pool. After
you use the Number of Lines feature, you can use other features to refine the
assignment of lines.
Line assignment is also based upon whether an extension is a Key or Pooled
extension. Refine the line assignment accordingly after you use the Number of
Lines feature.
CAUTION:
Do not use Number of Lines (#104) after initial setup.
Refer to the PARTNER Advanced Communications System Installation,
Programming, and Use guide for more detail.
Assigning Lines 39
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3 Setting Up Your System
Quick Reference Guide
Customizing Extensions
Use the following features to customize an extension:
• Coverage features
— Line Coverage Extension (#208), to identify an extension as the
“owner” of a specific outside line. A user at the extension can activate
Call Coverage or VMS Cover for the specified line.
— Call Coverage Rings (#320), to specify the number of times a call
should ring at the owner’s extension before it is sent to the covering
extension, or VMS Cover Rings (#321) to specify the number of times
a call should ring at the owner’s extension before it is sent to the
owner’s voice mailbox.
• Caller ID Call Log Line Association (#318), to select the lines to associate
with extensions for logging unanswered calls. Users can view the Caller ID
information for unanswered calls on the telephone’s display panel and
autodial the numbers of the unanswered calls.
• Caller ID Log Answered Calls (#317), to program extensions to log all
answered Caller ID calls so calls can be viewed in the Caller ID Log.
• Caller ID Log All Calls (#319), to program one extension to log all answered
Caller ID calls and all unanswered Caller ID calls received at any extension
on specific lines.
• Display Language (#303), to specify the language (English, French, or
Spanish) for messages that appear on a system display telephone.
• Automatic Extension Privacy (#304), to prevent other extensions with the
same line from joining a call at the extension. Also use this feature for
extensions connected to a modem, fax, or any device whose function can
be disrupted by someone trying to join a call the device is on.
• Forced Account Code features
— Forced Account Code Entry (#307), to prevent the extension from
making an outside call until a required account code is entered.
— Forced Account Code List (#409), to create a list of valid account
codes; this ensures that only authorized users with valid account
codes can make outside calls.
40 Customizing Extensions
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Quick Reference Guide
3 Setting Up Your System
• Call Waiting (#316), to identify tip/ring telephone extensions that can
receive the system (not the local telephone company) call-waiting tone for a
second incoming call when active on a call.
• Remote Call Forwarding (#322), to allow the extension to forward all
intercom, transferred, and outside calls to an outside telephone number.
(This outside number must be programmed to a Personal Speed Dial code
for the extension.)
• Outgoing Call Restriction (#401), to prevent the extension from making
certain types of outgoing calls on all system lines.
• Disallowed/Allowed List features
— Disallowed List Assignments (#405), to assign one or more Disallowed
Phone Number Lists to the extension.
— Disallowed Phone Number Lists (#404), to create the lists of outside
numbers that extensions cannot dial.
— Allowed List Assignments (#408), to assign one or more Allowed
Phone Number Lists to the extension.
— Allowed Phone Number Lists (#407), to create the lists of outside
numbers that otherwise-restricted extensions can dial.
• Pickup Group Extensions (#501), Calling Group Extensions (#502), Night
Service Group Extensions (#504), and Hunt Group Extensions (#505), to
place the extension in any of these groups.
• Fax Machine Extensions (#601), Doorphone Extension (#604 and #605),
Doorphone Alert Extensions (#606), AA Extensions (#607), External
Hotline (#311), or Hotline (#603), to identify the extension as one of these
equipment types.
Copy Settings (#399)
Set up your system by programming one extension for each type of telephone in
the system. Then use Copy Settings (#399) to program other telephones of the
same type. For example, you can program one PARTNER-18D telephone and
then copy its settings to any other extensions that have PARTNER-18D or
PA RTNER-18 telepho nes .
Customizing Extensio ns 41
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3 Setting Up Your System
Quick Reference Guide
Changing Settings to Support PBX or Centrex Services
You may need to change some or all of the following features if you want your
system to work behind a PBX or Centrex system.
Consider the following when setting up your system to work effectively behind a
PBX or Centrex system:
• Recall setting
• Dialing restrictions
• Speed Dial and Auto-Dial numbers
Recall Setting
Set the Recall Timer Duration (#107) to match the setting used by your PBX or
Centrex system (usually 800 msec, or “32”). This setting affects the length of a
Recall signal sent by the control unit to access PBX or Centrex services.
Dialing Rest r i c tions
Outgoing Call Restriction (#401) is a PARTNER system restriction intended to
limit an extension’s dialing to “inside calls only” (using the
system telephones) or to “inside and local calls only” (allowing calls within the
PBX or Centrex system and local calls outside the PBX or Centrex system).
However, if users in your PBX or Centrex system use a dial-out code (9 on most
PBX or Centrex systems) before dialing numbers outside the PBX or Centrex
system, the PARTNER system cannot prevent toll calls for extensions restricted
to “inside and local calls only” (unless you use Disallowed Phone Number Lists
(#404) to prevent dialing to specific classes of numbers). The Star Code Dial (toll
fraud prevention) functionality may not behave properly behind a PBX due to
• the use of both # and *
• variable length access codes
If your PBX or Centrex system includes dialing restrictions, use those instead of
the PARTNER system restrictions. If you have PBX or Centrex dialing
restrictions on a line and also program PARTNER system restrictions, both the
42 Changing Settings to Support PBX or Centrex Services
i buttons on
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Quick Reference Guide
PBX or Centrex system and PARTNER system restrictions apply. However,
PARTNER system dialing permissions do not override PBX or Centrex system
restrictions.
3 Setting Up Your System
Speed Dial and Auto Dial Numbers
When you program numbers outside the PBX or Centrex system as Speed Dial
and Auto Dial numbers, include the PBX or Centrex system dial-out code (9 on
most systems), followed by one or more pauses, in the stored number.
Emergency Phone Number List (#406)
Use this feature to create a list of up to 10 telephone numbers that all users can
dial regardless of dialing restrictions, provided they have access to an outside
line. Typical list entries include fire, police, and emergency services numbers.
You can use Emergency List entries to override numbers that would otherwise
be disallowed. For example, if you created Disallowed List entries to prevent
calls to area code 201, but you want to allow calls to a specific number in that
area code (such as the number of a manager who is on call after hours), put the
number in the Emergency List.
Each telephone number can include up to 12 digits. Enter the telephone number
exactly as you would dial it, including any toll prefixes.
To create an Emergency Phone Number List:
1 Press f00ss#406 at extension
10 or 11.
2 Select a list entry (01–10).
3 Enter the telephone number.
4 To save the telephone number in memory, you must press e.
Emergency Phone Number List (#406) 43
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3 Setting Up Your System
5 Do one of the following:
Quick Reference Guide
• To enter other telephone numbers, press
entry and repeat Steps 3 and 4.
• To change the telephone number you just entered, press r and
repeat Steps 3 and 4.
• To delete the telephone number you just entered, press r.
6 Select another procedure, or exit programming mode.
n to select a different list
Voice Messaging Systems
Four voice messaging systems are compatible with your system.
• PARTNER Messaging is a module that sits in the PARTNER two-slot or
five-slot carrier and can have a 2-, 4-, or 6-port configuration.
• The PARTNER MAIL VS Voice Messaging System (PMVS) is a module that
sits in the PAR TNER two-slot or five-slot carrier and can have a 2- or 4-port
configuration.
• PARTNER Voice Messaging (PVM) PC Card (2-port configuration only)
• The PARTNER MAIL System (2, 4 or 6-port configuration) is an auxiliary
device that connects to the system through extension jacks.
• The system extension maximum is 48. However, in some
configurations, the 012E module and/or the PARTNER Messaging
module will physically permit more than 48 stations to be installed in
the 5-slot carrier. In these configurations, only station ports and
voice messaging ports up to 48 will function. Station ports and voice
messaging ports above 48 will not function with ETR or T/R
telephones because they are outside the PARTNER ACS dial plan.
• Some older messaging systems may not recognize the full dial plan
available in Release 7.0.
44 Voice Messaging Systems
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Quick Reference Guide
3 Setting Up Your System
Programming for Voice Messaging Systems
PARTNER Messaging requires programming for both the communications
system and PARTNER Messaging. Some features must first be programmed on
the communications system. Then PARTNER Messaging programming is
performed, followed by additional communications system programming. See the
PARTNER Messaging Installation, Programming, and Troubleshooting Online
Guide or the PARTNER Messaging System Manager’s Quick Reference for the
programming required to use PAR TNER Messaging with your PARTNER ACS.
To program any of the other three voice messaging systems, perform the
following tasks. See the PARTNER Advanced Communications System Release
7.0 Installation, Programming, and Use guide for the procedures to program
these tasks.
• Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt
Group Extensions (#505).
• Set the Transfer Return Extension (#306) for each of the messaging system
extensions to extension 10 (or other extension of your choosing). This
ensures that unanswered calls transferred by the messaging system to
extensions that do not have VMS Coverage return to the extension you
designate as the Transfer Return Extension.
• Program a VMS Cover button (Feature 15) on phones to allow subscribers
to turn VMS Coverage on and off.
• Program Line Coverage Extension (#208) to determine which subscriber’s
mailbox should receive unanswered calls that come in on the specified line.
• Program a Voice Mailbox Transfer button (Feature 14) at extension 10 so
that the operator can transfer calls directly to an extension’s mailbox without
first ringing its telephone. (This is useful when the operator knows that the
subscriber is not available to answer the call.)
• Program an Auto Dial button for the VMS Hunt Group (left intercom
777) on phones for one-touch dialing to the messaging system.
• Use Group Call Distribution (#206 option 1) to assign outside lines that
require Automated Attendant Service to Hunt Group 7 (the VMS hunt
group).
Voice Messaging Systems 45
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3 Setting Up Your System
Quick Reference Guide
• If Automated Attendant Service will be used at night, make sure a Night
Service Button (#503) is assigned at extension 10.
• Assign appropriate Outgoing Call Restrictions (#401) as well as Allowed
Phone Numbers List (#407) or Disallowed Phone Numbers Lists (#404) to
voice messaging extensio ns .
Additional Voice Messaging System Programming
Following are additional features used to program the communication system for
a voice messaging system. See Chapter 9, “Using Auxiliary Equipment” in the
PARTNER Advanced Communications System Release 7.0 Installation,
Programming, and Use guide for the procedures to program these tasks.
• Program Automatic VMS Cover (#310) to automatically route an extension’s
unanswered calls to the voice messaging system’s Call Answer Service
after a specified number of rings so the caller can leave a message.
• Program VMS Cover Rings (#321) individually for subscriber extensions to
determine how many times the extension should ring before the call is sent
to the messaging system to be answered.
• If Automated Attendant Service will be used, set the VMS Hunt Delay
(#506) to meet your business’s needs.
• If Automated Attendant Service will be used, set the VMS Hunt Schedule
(#507) to meet your business’s needs.
46 Voice Messaging Systems
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4 Programming System
Features
Overview
This chapter describes the programming of a few of the most commonly used
system-wide features:
• System Speed Dial
• Dialing Restrictions and Permissions
• Groups of Extensions
A table listing all the system-wide features (designated by a # code) appears
later in this chapter.
System Speed Dial
Program a list of up to 100 frequently-dialed numbers for the system by using
System Speed Dial. After you have programmed the numbers, anyone on the
system can dial a System Speed Dial number by pressing
intercom dial tone on a single-line telephone) and the three-digit code, from 600
through 699, for that number. You can mark System Speed Dial numbers to
override dialing restrictions.
A System Speed Dial number can be up to 28 characters in length and can
consist of the digits 0–9,
the number to one of the codes 600 through 699.
*, #, and the special dialing characters. You assign
f (or # at
Overview 47
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4 Programming System Features
To program System Speed Dial numbers:
1 Press f00 at extension 10 or 11.
2 Select a three-digit code by pressing f and dia li ng three dig its
between 600 and 699.
3 Enter the number. For example, to program 555-4757, press
Quick Reference Guide
5554757.
To mark the System Speed Dial number to override dialing
restrictions, precede the number by a
the number 555-1001, press
4 Continue programming System Speed Dial numbers:
• To program another System Speed Dial number, start from Step 2.
• To program over an existing number, enter the new number after
selecting the three-digit code.
• To remove a System Speed Dial number, enter the number’s three-digit
code and press
5 Press f00 to exit programming mode.
! once.
*5551001.
*. For example, to mark
Dialing Restrictions and Permissions
You can restrict outside calling from an extension by using these various
features:
• Allowed Phone Number Lists
• Allowed List Assignments
• Disallowed Phone Number Lists
• Disallowed List Assignments
• Line Access Restriction
• Outgoing Call Restriction
48 Dialing Restrictions and Permissions
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Quick Reference Guide
4 Programming System Features
SECURITY ALERT:
While procedures that restrict dialing are very effective, absolute
protection against misuse cannot be guaranteed. System
telephones give you more protection against such misuse than
single-line telephones. Therefore, you should install system
telephones where restricting telephone use is important.
Allowed Phone Number Lists (#407)
Use this feature to specify telephone numbers that users can dial regardless of
other dialing restrictions, as long as they have access to an outside line. For
example, if you restrict an entire category of calls through Disallowed Phone
Number Lists (#404), you can permit calls to a specific number in that category
by placing that number on an Allowed Phone Number List.
You can create up to eight Allowed Phone Number Lists of up to 10 telephone
numbers each. An Allowed Phone Number can be up to 12 digits long and may
include 0–9,
SECURITY ALERT:
#, *, and h (the wildcard character, displayed as !).
If you are restricting an extension from placing long-distance
calls, do not place numbers beginning with a “0” on an Allowed
Phone Number List for the extension. Once a user is active on an
operator-assisted call, the user can avoid dialing restrictions by
asking the operator to dial restricted numbers.
To create a list of Allowed Phone Numbers:
1 Press f00ss#407 at extension
10 or 11.
2 At the List Number: prompt, enter a list number (1–8).
3 At the Entry: prompt, select a list entry (01–10).
4 At the Data- - - - - - - - - - - - prompt, enter the first telephone
number.
5 To save the telephone number in memory, press e.
Dialing Restrictions and Permis si on s 49
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4 Programming System Features
6 Do one of the following:
Quick Reference Guide
• To change the telephone number you just entered, press
r and
repeat Steps 4 and 5.
• To delete the telephone number you just entered, press r.
• To add other telephone numbers to this list, press
n and repeat
Steps 4 and 5.
• To create another list, press
N + P and go to
Step 2.
7 Select another procedure by using N + P, or exit
programming mode.
Allowed List Assignments (#40 8)
Use this feature to assign up to eight Allowed Phone Number Lists to a specific
extension.You must use Allowed Phone Number Lists (#407) to create the lists of
allowed telephone numbers before you use this procedure.
To assign Allowed Phone Number Lists to an extension:
1 Press f00ss#408 at extension
10 or 11.
2 Enter the number of the extension to be programmed.
3 Enter the list number (1–8).
4 To assign or unassign the list, press D until the appropriate value
appears.
• 1 = Assigned to extension
• 2 = Not Assigned to extension (the factory setting)
5 Do one of the following:
• To assign or unassign another list to this extension, press
n until
the list number appears on the display. Then repeat Step 4.
• To program another extension, press N + P and
begin at Step 2.
6 Select another procedure, or exit programming mode.
50 Dialing Restrictions and Permissions
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Quick Reference Guide
4 Programming System Features
Disallowed Phone Number Lists (#404)
Use this feature to specify telephone numbers that users cannot dial. For
example, you may want to prevent calls to a specific telephone number or to
categories of numbers, such as international numbers.
Y ou can create up to eight Disallowed Phone Number Lists of up to 10 telephone
numbers each. A Disallowed Phone Number can be up to 12 digits long and may
include 0–9,
To create a list of Disallowed Phone Numbers:
1 Press f00ss#404 at extension
10 or 11.
2 At the List Number: prompt, enter a list number (1–8).
3 At the Entry: prompt, select a list entry (01–10).
4 At the Data- - - - - - - - - - - - prompt, enter the first telephone
number.
5 To save the telephone number in memory, press e.
6 Do one of the following:
#, *, and h (the wildcard character, displayed as !).
• To add other telephone numbers to this list, press
n to select a
different list entry and repeat Steps 4 and 5.
• To change the telephone number you just entered, press r and
repeat Steps 4 and 5.
• To delete the telephone number you just entered, press r.
• To create another list, press
N + P and repeat from
Step 2.
7 Select another procedure by using N + P, or exit
programming mode.
Dialing Restrictions and Permis si on s 51
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4 Programming System Features
Quick Reference Guide
Disallowed List Assignments (#405)
Use this feature to assign up to eight Disallowed Phone Number Lists to specific
extensions.
You must use Disallowed Phone Number Lists (#404) to create the lists of
disallowed telephone numbers before you use this procedure.
To assign Disallowed Phone Number Lists to an extension:
1 Press f00ss#405 at extension
10 or 11.
2 Enter the number of the extension to be programmed.
3 Enter the list number (1–8).
4 To assign or unassign the list, press D until the appropriate value
appears.
• 1 = Assigned to extension
• 2 = Not Assigned to extension (the factory setting)
5 Do one of the following:
• To assign or unassign another list for this extension, press
n or
p until the list number appears on the display. Then repeat Step 4.
• To program another extension, press
begin at Step 2.
6 Select another procedure, or exit programming mode.
N + P, and
Line Access Restriction (#302)
Use this feature to restrict an extension from receiving and/or making outside
calls on a specific line. For example, you may want a secretary to answer calls on
a manager’s line, but not to make any outgoing calls on the line; in this case you
can assign the manager’s line to the secretary’s extension and restrict it to In
Only. Line Access Restriction is useful for phones in “non-secure” areas such as
reception areas and patient rooms.
You can use Line Access Restriction to restrict an extension from accessing the
Loudspeaker Paging Line.
52 Dialing Restrictions and Permissions
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Quick Reference Guide
4 Programming System Features
This procedure is the most extreme way to restrict dialing. For example, an
extension with a line set to In Only or No Access cannot select the line to dial
out—even for numbers on the Emergency Phone Number List (#406).
To restrict an extension from making calls on a specific line:
1 Press f00ss#302 at extension
10 or 11.
2 At the Extension: prompt, enter the extension number to be programmed.
3 At the Line: prompt, enter the line number to be restricted at this
extension.
The current restriction appears.
4 To change the line restriction for this extension, press D until the
appropriate value appears.
• 1 = No Restriction
(calls permitted on that line; this is the factory setting)
• 2 = Out Only
(can only make outside calls, not receive them, on that line)
• 3 = In Only
(can only receive calls, not make them, on that line)
• 4 = No Access (cannot receive or make calls, but can join calls, receive
transferred calls, or pick up calls on hold on that line)
5 Do one of the following:
• To restrict another line at this extension, press
n or p until
the line number shows on the display. Repeat Step 4.
• To restrict another extension, press N + P and
begin at Step 2.
6 Select another procedure, or exit programming mode.
Dialing Restrictions and Permis si on s 53
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4 Programming System Features
Quick Reference Guide
Outgoing Call Restriction (#401)
Use this feature to specify the types of outgoing calls that can be made on all
lines at an extension.
To identify the types of outgoing calls that can be made on all lines at an
extension:
1 Press f00ss#401 at extension
10 or 11.
2 At the Extension: prompt, enter the number of the extension to be
programmed.
3 To change the type of call restriction, press D until the appropriate
value appears:
• 1 = No Restriction (can make toll, local, and intercom calls; this is the
factory setting.)
• 2 = Inside (intercom) Only
• 3 = Local (intercom and local) Only
4 To program another extension, press n or p until the
extension number shows on the display. Repeat Step 3.
5 Select another procedure, or exit programming mode.
54 Dialing Restrictions and Permissions
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Quick Reference Guide
4 Programming System Features
Groups of Extensions
Placing extensions into groups allows users to help each
other in answering calls. You can set up the groups shown in
the following table.
Groups of Extensions
Group... Description...
Calling Group # 502 Group of extensions that can be called at the same time.
Any user in the system can ring or page the entire Calling
Group; the first extension to pick up the call is connected
to the caller. This can be a useful feature for sales pools.
Hunt Group # 505 Group of extensions among which calls are automatically
distributed. A Hunt Group lets you off-load calls from a
single user. You can assign user extensions to Hunt
Groups 1 through 6. Use Hunt Group 7 for voice
messaging extensions and Hunt Group 8 for fax calls.
This can be useful for customer service groups.
Night Service
Group # 504
Pickup Group # 501 Group of extensions that can be picked up by other
Group Call
Distribution # 206
Group of extensions that can receive calls after hours.
When Night Service is on and a call comes in, all
extensions in the Night Service Group ri ng imm edi ate ly,
regardless of normal Line Ringing settings.
users. When a call rings at a Pickup Group extension,
any other user in the system can answer the call by
dialing the Pickup Group code. This can be useful when
users need to answer calls on lines or pools not assigned
to their telephones.
Group extensions that receive outside calls. Outside
calls ring directly into a Hunt Group instead of being
answered and transferred to the receptionist.
Groups of Extensions 55
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4 Programming System Features
Quick Reference Guide
56 Groups of Extensions
Page 57
5 Programming Telephone
Features
Overview
As the System Administrator, you should program telephones at individual
extensions with certain features. There are two types of telephone programming:
• Centralized Telephone Programming—programming individual telephones
from extension 10 or 11.
• Extension Programming—programming an individual system telephone
from the extension to which it is connected.
Use Centralized Telephone Programming to program the Required Telephone
Programming features presented in this chapter. The required features include:
• Automatic Line Selection
• Extension Name Display
• Line Ringing
Overview 57
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5 Programming Telephone Features
Quick Reference Guide
Automatic Line Selection
This feature determines the line or pool a user is connected to after lifting the
handset or turning on the speaker to make a call. The system looks for lines or
pools in the order specified by Automatic Line Selection and selects the first
available line or pool.
At key extensions, with Automatic Line Selection at its factory setting, the system
first searches to find an idle outside line in numerical order (starting with the
lowest line num be r). If al l ou t si de lin es ar e bu sy, the system sea rch e s for an id le
intercom line. This order can be changed, however, to accommodate your
business needs. For example, a telemarketing firm with a WATS line (line 5) to
reduce telephone expenses would set Automatic Line Selection for all
telemarketers’ extensions to “05, 01, 02, 03, 04, Intercom.” This way the WATS
line is selected first.
At pooled extensions, with Automatic Line Selection at its factory setting, the
system first searches to find an available line in the main pool (pool 880 button 1,
then button 2). If all outside lines in the pool are busy, the system selects an idle
intercom line. However, you can change the order to accommodate a different
automatic line selection. For example, your boss prefers her individual line
(line 15) to be selected when she lifts the handset; then she wants auxiliary pool
881 to be selected, which is used for making international calls. To do this, set
Automatic Line Selection to “15, 881, Intercom.”
If a single-line telephone user intends to place intercom calls and access system
features, Automatic Line Selection for his or her extension should be set to
intercom first for proper operation.
To program Automatic Line Selection for an extension:
1 Press f00ssc at extension
10 or 11.
2 Enter the number of the extension to be programmed for Automatic Line
Selection.
3 Press **.
58 Automatic Line Selection
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Quick Reference Guide
4 Press the line, pool, or i buttons in the desired order. The valid
5 Programming Telephone Features
entries for Automatic Line Selection depend upon the type of extension:
• Key Extension: Outside system lines, Left Intercom (the factory setting)
• Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right
Intercom (the factory setting), Pools 881-883, individual lines
5 To exit Automatic Line Selection, press **.
6 Press c and enter a new extension number, or exit
programming mode.
Extension Name Display
You can assign a name to an extension: up to 20 characters long on PARTNER
telephones or up to 12 characters long on MLS telephones. Then, when that
extension is used to make an intercom, group, or transferred call, the name
appears on the system display telephone receiving the call. Similarly, users
receiving a transfer return call see the name of the person assigned to the
extension that did not answer the transferred call. The following table shows the
valid character entries for Extension Name Display.
Valid Character Entries
Letters Numbers
A = 21 N = 62 blank = 11
B = 22 O = 63 0 = 00
C = 23 P = 71 1 = 10
D = 31 Q = 72 2 = 20
E = 32 R = 73 3 = 30
F = 33 S = 74 4 = 40
G = 41 T = 81 5 = 50
H = 42 U = 82 6 = 60
I = 43 V = 83 7 = 70
Extension Name Display 59
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5 Programming Telephone Features
Valid Character Entries—Continued
Quick Reference Guide
Letters Numbers
J = 51 W = 91 8 = 80
K = 52 X = 92 9 = 90
L = 53 Y = 93
M = 61 Z = 94
To assign a name to an extension:
1 Press f00ssc at extension
10 or 11.
2 Enter the number of the extension to be programmed.
3 Press left i.
4 Enter the two-digit code for each character you want to enter. For example,
the name “Ed” is
5 If you make a mistake, press ! to clear the display. Repeat Step 4 to
3231.
enter the correct name.
6 Program a button for this extension or exit programming mode.
60 Extension Name Display
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Quick Reference Guide
5 Programming Telephone Features
Line Ringing
This feature determines how each outside line or pool assigned to an extension
rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a
20-second delay), or No Ring.
Delayed Ring is useful for backup coverage on shared lines or pools, such as for
secretaries who cover each other’s lines. No Ring is useful for all extensions
except 10 when an operator answers all calls, or for telephones with no regular
users, such as those in conference rooms.
To change the way outside lines or pools ring at an extension:
1 Press f00ssc at extension
10 or 11.
2 Enter the number of the extension to be programmed for Line Ringing.
The green lights next to the line or pool buttons show the current Line
Ringing settings for all lines or pools assigned to the extension. (If a line or
pool is not assigned to a button, the green light next to that button is off.)
The following ringing options can be shown by the green light next to the
line or pool button:
• Immediate Ring — on steady
• Delayed Ring — flashes slowly
• No Ring — flutters quickly
• Immediate Ring is the factory setting for lines; No Ring is the factory
setting for pools.
3 Press the line or pool button until the button light shows the correct setting
(the setting for the currently selected line or pool also appears on the
display).
4 Continue programming, or exit programming mode.
Line Ringi ng 61
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5 Programming Telephone Features
Quick Reference Guide
62 Line Ringing
Page 63
6 Maintaining Your System
Overview
Once you have set up your system, you will need to maintain it. For example,
changes in your business may require additional lines or extensions. And to
prepare for emergencies such as power failures, you will want to back up all your
customized feature settings so you can restore the system quickly.
Overview 63
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6 Maintaining Your System
Quick Reference Guide
Backup and Restore
You should back up the system programming periodically especially if you are
changing the processor module or upgrading the system, or before and after any
major programming changes. You can back up the programming to either the
internal memory of the PARTNER ACS R7.0 processor module or a
Backup/Restore PC Card. You can back up the programming automatically or
manually. Occasionally you may have to restore programming from the
backed-up file. The PARTNER system will automatically restore the most current
backup file if it detects that the battery backup translation has been corrupted.
• If you make any changes to the system programming, PARTNER
ACS R7.0 will automatically back up the system programming to the
internal memory of the processor at 3 A.M. the next morning.
• If you have a PARTNER Remote Access PC Card, which allows you
to program the system and perform backup and restore functions
remotely or locally with a PC, you can al so ba ck up pr og ra m mi ng to
this card. Backing up programming to a PC Card or a PC (via
PARTNER ACS R7.0 PC Administration software) enables you to
maintain a “removable” backup.
• Using a PC card does not back up the configuration of the 1600
DSL module. This configuration is retained in the flash memory of
the 1600 DSL module, not on the PC card. When the system resets,
the configuration in the flash memory of the 1600 DSL module
becomes the active configuration for that module.
64 Backup and Restore
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Quick Reference Guide
6 Maintaini ng Your System
Backup Programming—Automatic (#123)
Use this feature to set up the automatic backup of all programming (except the
system date, and time). When Backup Programming—Automatic is set to Active
Internal or Active PC Card, the information is backed up at 2:00 a.m. on the next
day to either the internal memory of the processor module or a Backup/Restore
PC Card. From that point onward, the information is backed up at 2:00 a.m. on
the first day of each month to either the internal memory of the processor module
or a Backup/Restore PC Card. Active Internal scheduled backups and system
initiated backups are stored in the same file.
If Backup Programming—Automatic is Active Internal or Active PC Card and an
automatic backup fails, a Backup-Failure Alarm message appears (instead of the
system date and time) on the top line of the telephone display at idle Extensions
10 and 11.
See Chapter 7, “If Something Doesn’t Work’ for an explanation of these
messages and suggested corrective actions, and for the procedure for clearing
the Backup-Failure Alarm message.
To change the setting for Backup Programming—Automatic:
1 If you want to back up to a PC Card, check that only one Backup/Restore
PC Card is in the processor module.
2 Press f00ss#123 at extension
10 or 11.
3 To change the setting, press D or d until the setting you want
appears, or press
r to return the setting to the factory setting. The
possible settings are:
• 1 = Active Internal
• 2 = Active PC Card
• 3 = Not Active (the factory setting)
• 4 = Backup Alarm Cleared
4 Exit programming mode.
For information about using Option 4, Backup Alarm Cleared, see “Clearing a
Backup-Failure Alarm” on page 88.
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Quick Reference Guide
Backup Programming—Manual (#124)
Use this feature to manually back up all the programming (except the system
date and time) to either the internal memory of the processor module or a
Backup/Restore PC Card.
To begin a manual backup of system settings:
1 If you want to back up to a PC Card, verify that only one Backup/Restore
Card is in the processor module.
2 Press f00ss#124 at extension
10 or 11.
The current setting appears.
3 To change the setting, press D or d until the setting you want
appears, or press
settings are:
• 1 = Internal Memory
•2 = PC Card
If there is a problem, a message appears (see Chapter 7, “If Something
Doesn’t Work” for explanations and corrective actions).
r to return to the factory setting. The possible
If there is no problem, press
4 Press e.
e to begin the backup.
A status message is displayed indicating that a backup is in progress, and
within 30 seconds, a message appears indicating the result.
If the backup failed, an error message appears (see Chapter 7, “If
Something Doesn’t Work,” for explanations and corrective actions).
• Backup Failed:Check Card
• Backup Failed:SystemBusy
• Backup Failed:Insert Valid Card
5 Exit programming mode.
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6 Maintaini ng Your System
Restore Programming (#125)
Use this feature to reinstate your system and telephone programming (except the
System Day and System Time) to the settings saved on the processor module or
a PC Card at the last system backup (manual or automatic). You should restore
the system settings if your system settings become corrupted, if you make
changes and decide you would rather use the former settings, or if you replace
your processor module and want to retain the system settings you had on the
previous processor module. A successful restore takes about five seconds.
When a restore completes successfully, the Restore Complete
message appears for two seconds at idle extensions 10 and 11. Then a
System Reset—Programming Saved (#728) occurs, disconnecting any
calls in progress. You should warn users before beginning a restore, or
do the restore during nonbusiness hours.
To initiate a restore:
1 If you want to restore from a PC Card, verify that only one Backup/Restore
Card is in the processor module. If you do not have a PC Card installed, see
the PARTNER PC Card Installation Instructions that came with your PC
Card.
2 Press f00ss#125 at extension
10 or 11.
3 Choose the backup file you want to use for the restore:
• 1 Internal Man.mmddyy , where “mmddyy” represents the date of the
manual backup to the internal memory of the processor module
• 2 PC Card Man.mmddyy, where “mmddyy” represents the date of the
manual backup on the PC Card
• 3 Internal AUTO.mmddyy, where “mmdd yy ” repres en ts the date of
the automatic backup to the internal memory of the processor module
• 4 PC Card AUTO.mmddyy , where “mmddyy” represents the date of the
automatic backup on the PC Card
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Quick Reference Guide
If the Backup/Restore PC Card is fresh from the factory, and no backups
have been recorded on it yet, the filenames are PC CARD MAN
and PC CARD AUTO
.******, respectively. (These file names are also
used for the internal flash memory files.) You cannot use these files for a
restore; they generate the error message Empty File after you press
e in Step 4.
4 Press e to start the restore.
If the system detects an error before beginning the restore, the bottom line
of the display shows one of the following messages:
• Insert Card or Insert Valid Card
• Bad File or Bad File-Try Again
• Incompat Version or Incompatible Versions
• Empty File
If the system does not detect an error, the restore begins. One of the
following occurs:
• When the restore has completed successfully, the bottom line of the
display shows Restore Complete for two second s. All ca lls in progres s
are disconnected, and then the system resets itself. You are no longer in
System Programming mode.
.******
• If the restore is not successful, the display shows Restore Failed or
Restore Failed-Try Again for two seconds. All calls in progress are
disconnected and all of the system and telephone programming settings
revert to the factory settings. You are no longer in System Programming
mode. Try the restore again.
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6 Maintaini ng Your System
Battery Replacement
The processor module uses two user-replaceable AAA alkaline batteries. These
batteries provide enough power to retain the system pr ogr am min g sett ing s
during a power failure for 45 days to six months, depending on the freshness of
the batteries. When battery power is getting low, the system displays a ChgBat
W/PowerOn or ReplaceSysBat W/Power On message on the top line of
display telephones at extensions 10 and 11 in place of the default day/date/time
message. You should replace the batteries within 45 days of seeing the
message.
The message may flicker on and off as the batteries approach the
low-power threshold.
CAUTION:
Do not turn off the power or remove the processor module before replacing
the batteries! If you do, all settings for system and telephone programming
revert to the factory settings. If you have a Backup/Restore PC Card, do a
backup before changing the batteries.
Change the batteries in the processor module every year, even if the system has
not yet displayed the ReplaceSysBat W/Power On message. Choose good
quality alkaline batteries. (See “Inserting Batteries in the Processor Module” on
page 19.)
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Quick Reference Guide
Using a PC Card
Follow these steps to upgrade your system’s software with a PC card:
CAUTION:
Before starting, verify that you have batteries installed in the processor
module by viewing the display of the telephone at extension 10.
1 If you have a 5-slot carrier, move the carrier’s On/Off switch to the “Off”
position (“O”).
2 For all types of installations, disconnect the power cord from the wall outlet.
3 If you do not have a 5-slot carrier, go to Step 4.
If you have a 5-slot carrier:
a Loosen the thumb screw at the bottom of the carrier cover.
b Rotate the carrier cover to disengage the tabs at the top of the modules
from the openings on the top of the carrier cover.
CAUTION:
Remove all other PC Cards from the processor before initiating an upgrade.
4 To insert the PC Card, hold it with the label facing to the right, and slide it
gently into either PC Card slot on the processor module. When inserted
properly, the PC Card projects about 1-5/8 inch (4 cm) from the module.
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5 Power up the system:
a Reconnect the power cord.
6 Maintaini ng Your System
CAUTION:
The power cord should hang straight down from the connector, flush
against the plastic case. Do not install the power cord at an angle to
the case or with a loop in it.
b If you have a 5-slot carrier, move the carrier’s On/Off switch to the “On”
position (“—”).
The LEDs on the processor module (center slot) will alternate red/green
while the upgrade is being performed. When the upgrade is finished, the
LED will appear steady green.
6 Make sure each modu l e ha s a gre en LED in th e same ho rizontal area, and
that they all appear steady green. This indicates that each module is
powered up.
• PARTNER ACS Release 7.0 provides a firmware upgrade capability
for the 1600 DSL module. If you are performing a firmware upgrade
of this module, see “Upgrading 1600 DSL and 012E Module
Firmware” on page 73 for a description of how the LEDs appear
during the upgrade.
• PARTNER ACS Release 7.0 provides a firmware upgrade capability
for the 012E module. If you are performing a firmware upgrade of
this module, see “Upgrading 1600 DSL and 012E Module Firmware”
on page 73 for a description of how the LEDs appear during the
upgrade.
• If a single light is out, power down the control unit, reseat the module and
power up the control unit.
• If multiple lights are out, power down the control unit, reseat the leftmost
module that has a light out, and power up the control unit.
• If the lights are still out, call for support as instructed on the inside front
cover of this guide.
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7 Do not remove the PC card. The card automatically converts to a
Quick Reference Guide
backup/restore and remote access card. If you removed other PC cards,
PVM or ASA/DXD, for example, power down the system and reinstall the
PC cards after the upgrade is complete.
8 If you have a 2-slot carrier or a stand-alone configuration, you are finished
with this procedure. If you have a 5-slot carrier, continue with Step 9.
9 Make sure all modules are seated properly.
10 Perform the following steps to replace the cover for the 5-slot carrier:
a Position the carrier cover over the modules so that the openings on the
top of the carrier cover align correctly with the tabs at the top of the
installed 5-slot carrier and modules.
b Rotate the carrier cover into position so that it aligns correctly with the
thumb screw opening on the bottom of the carrier.
c Tighten the thumb screw. To ensure proper alignment and safe
operation, tighten the thumb screw securely.
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Upgrading 1600 DSL and 012E Module Firmware
P ARTNER ACS Release 7.0 provides a firmware upgrade capability for the 1600
DSL module, which is equipped with programmable flash memory. The firmware
to upgrade this module resides on a Backup/Restore PC Card.
P ARTNER ACS Release 7.0 provides a firmware upgrade capability for the 012E
module, which is equipped with programmable flash memory. The firmware to
upgrade this module resides on a Backup/Restore PC Card.
The steps to perform a firmware upgrade are the same as those to upgrade the
system software. See “Using a PC Card” on page 70.
Check the LEDs
While a 1600 DSL or 012E module is undergoing a firmware upgrade, the power
LEDs appear as follows:
• The power LED on the 1600 DSL and/or the 012E module is initially steady
green for 10 to 20 seconds, then flashes for another 5 to 10 seconds.
• The LED on the processor module flashes green while the firmware
upgrade is in progress.
• The LEDs on other modules residing in the carrier that are not being
upgraded are off.
Some modules do not display the LED off during a firmware
upgrade of other modules. The power LED on the 1600 DSL
module is steady green and the power LED on the PARTNER
Messaging module is steady amber while firmware is upgraded on
other modules.
The firmware upgrade process occurs for one module at a time. After successful
completion of the upgrade for one module, the system resets and begins the
firmware upgrade of the next module, if required. The firmware upgrades begin
with modules in the left-most slot to the right-most slot of the carrier. Once a
successful firmware upgrade as been completed for all modules, all power LEDs
are steady green.
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Quick Reference Guide
Upgrading T1 Module Firmware
PARTNER ACS Release 7.0 provides a firmware upgrade capability for the T1
module, which is equipped with programmable flash memory. The firmware to
upgrade this module can resides on a Backup/Restore PC Card.
The steps to perform a firmware upgrade are the same as those to upgrade the
system software. See “Using a PC Card” on page 70.
Once a successful firmware upgrade as been completed, all power LEDs are
steady green.
The T1 module may take up to a minute to initialize.
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Adding New Modules
Adding new modules to an existing 5-slot carrier is very similar to installing the
control unit.
Use these instructions if you are adding modules to an existing 5-slot
carrier. If you are upgrading from a stand-alone PARTNER ACS
processor module to a 2-slot carrier, see “Wall-Mounting a Stand-Alone
Processor Module and a 2-Slot Carrier” on page 14 for instru cti o n s.
CAUTION:
Before starting, verify that you have batteries installed in the processor
module by viewing the display of the telephone at extension 10.
Follow these steps to add a module to an existing 5-slot carrier:
1 Move the On/Off switch to the “Off” position (“O”).
2 Remove the power cord from the wall outlet.
3 Perform the following steps to remove the cover:
a Loosen the thumb screw at the bottom of the carrier cover.
b Rotate the carrier cover to disengage the tabs at the top of the modules
from the openings on the top of the carrier cover.
4 Before installing a module, remove the clear, plastic protector from the
connector area on the rear of the module by grasping the tabs on the ends
of the protector and lifting.
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5 Before you insert the new module, make sure that the T1 module (if used)
Quick Reference Guide
or 1600 DSL module (if used) is in the leftmost slot and that all 400 (or 200)
modules are installed to the right of all 012E, 308EC, or 206 modules. If you
need to move a module to accommodate the new one, see “Replacing
Modules” on page 77.
P ARTNER ACS Release 7.0 or later supports Endeavor telephones
when an Endeavor 362EC module is installed in the carrier. Install
the Endeavor 362EC module(s) to the right of the T1 module (if
installed) or the 1600 DSL module (if one is installed) and to the left
of all 400 and 200 modules.
6 Push slowly but firmly in the center of the module until the module locks into
place and is attached to the rear of the carrier. Do not force the module. If
the module does not insert easily, remove it, clear any obstruction, and
reinsert it.
7 Connect line and/or extension jack cords to the new module (see
“Connecting Lines and Extensions” on page 23).
8 Reconnect the power cord to the wall outlet.
CAUTION:
The power cord should hang straight down from the connector, flush
against the plastic case. Do not install the power cord at an angle to
the case or with a loop in it.
9 Move the On/Off switch to the “On” position (“—”).
10 Check that all green lights on the fronts of the modules are lit:
• If a single light is out, power down the control unit, reseat the module,
and power up the control unit.
• If multiple lights are out, power down the control unit, reseat the leftmost
module that has a light out, and power up the control unit.
• If the lights are still out, call for support as instructed on the inside front
cover of this guide.
11 Make sure all modules are seated properly. (The cover will not fit if the
modules are not seated properly.)
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12 Perform the following steps to replace the cover:
a Position the carrier cover over the modules so that the openings on the
6 Maintaini ng Your System
top of the carrier cover align correctly with the tabs at the top of the
installed 5-slot carrier and modules.
b Rotate the carrier cover into position so that it aligns correctly with the
thumb screw opening on the bottom of the carrier.
c Tighten the thumb screw. To ensure proper alignment and safe
operation, tighten the thumb screw securely.
Replacing Modules
Replacing system modules is similar to how the modules were installed into the
control unit. The procedure varies slightly between the stand-alone/2-slot carrier
configuration and the 5-slot carrier configuration.
Replacing Modules in a Stand-Alone or 2-Slot Carrier Configuration
CAUTION:
Before starting, verify that you have batteries installed in the processor
module by viewing the display of the telephone at extension 10.
To replace a module or modules in a stand-alone or 2-slot carrier configuration:
1 Remove the power cord from the wall outlet.
2 Check the slack in the wires. If there is not enough slack to remove the
module without pulling the line and extension cords free, label and
disconnect the wires before continuing.
3 For a stand-alone configuration:
a Remove the screws at the top and bottom of the processor module, and
remove the module from the wall.
b Mount the new module by following the steps in “Wall-Mounting a
Stand-Alone Processor Module and a 2-Slot Carrier” on page 14; then go
to Step 9.
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4 For a 2-slot carrier configuration, do the following:
a Remove the long screw at the bottom of the modules.
b Remove the screws that attach the carrier to the modules.
c Pull the carrier to the right to remove it.
d Slide the top module to the left to disengage its interlocking mounting
Quick Reference Guide
tracks from the processor module.
If you are replacing the processor module, go to Step e. If you are
replacing the top module, continue with Step g.
e Remove the screw at the top of the processor module, and remove the
module from the wall.
f Mount the new PARTNER ACS processor module by following the
instructions in “Wall-Mounting a Stand-Alone Processor Module and a
2-Slot Carrier” on page 14 and “Inserting Batteries in the Processor
Module” on page 19.
g Mount or remount the top module by following the steps in
“Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier”
on page 14.
5 Connect the line and extension cords one at a time, making sure to place
the correct cords into their corresponding jacks on the new module. (See
“Connecting Lines and Extensions” on page 23.)
6 Reconnect the power cord.
CAUTION:
The power cord should hang straight down from the connector, flush
against the plastic case. Do not install the power cord at an angle to
the case or with a loop in it.
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6 Maintaini ng Your System
Replacing Modules in a 5-Slot Carrier
Replacing a module in a 5-slot carrier involves many of the steps used in
installing the modules.
CAUTION:
Before starting, verify that you have batteries installed in the processor
module by viewing the display of the telephone at extension 10.
Follow these steps to replace a module in a 5-slot carrier:
1 Move the On/Off switch to the “Off” position (“O”).
2 Remove the power cord from the wall outlet.
3 Perform the following steps to remove the cover:
a Loosen the thumb screw at the bottom of the carrier cover.
b Rotate the carrier cover to disengage the tabs at the top of the modules
from the openings on the top of the carrier cover.
4 Before installing a module, remove the clear, plastic protector from the
connector area on the rear of the module by grasping the tabs on the ends
of the protector and lifting.
5 Check the slack in the wires. If there is not enough slack to remove the
module without pulling the line and extension cords free, label and
disconnect the wires.
6 Place one hand on top of the module. With the other hand, grip the plastic
bracket on the bottom front of the module, and pull out the old module.
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7 If you are replacing a module with one of a different type, make sure that
Quick Reference Guide
the T1 module (if used) or the 1600 DSL module (if used) is in the leftmost
slot, that all 400 (or 200) modules are installed to the right of all 012E,
308EC, or 206 modules, and that the processor module remains in the
center slot.
• The T1 module is assigned 16 lines, even though it has only one
line jack. If you have a T1 module in a 5-slot carrier, label the line
jacks on the module after the T1 module to begin with “22.”
• The 1600 DSL module is assigned 16 lines, even though it has only
one line jack. If you have a 1600 DSL module in a 5-slot carrier,
label the line jacks on the module after the 1600 DSL module to
begin with “22.”
• PARTNER ACS Release 7.0 supports Endeavor telephones when
an Endeavor 362EC module is installed in the carrier. Install the
Endeavor 362EC module(s) to the right of the T1 module (if
installed) or the 1600 DSL module (if installed) and to the left of all
400 and 200 modules.
8 To insert the replacement, once the module is properly seated, firmly push
the center of the module until the connectors on the module lock into place,
and the module is attached to the rear of the carrier. For proper
engagement of the connectors, the module must be inserted straight into
the carrier. A slight click indicates the connectors are engaged.
CAUTION:
Do not force the module. Use the carrier shelf as a reference and do
not tilt, slant or rotate the module. If the module does not insert easily,
remove it, clear any obstruction, and reinsert it.
9 Connect the line and extension cords one at a time, making sure to place
the correct cords into their corresponding jacks on the new module.
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10 Reconnect the power cord .
6 Maintaini ng Your System
CAUTION:
The power cord should hang straight down from the connector, flush
against the plastic case. Do not install the power cord at an angle to
the case or with a loop in it.
11 Move the carrier’s On/Off switch to the “On” position (“—”).
12 Check that all green lights on the fronts of the modules are lit:
• If a single light is out, power down the control unit, reseat the module,
and power up the control unit.
• If multiple lights are out, power down the control unit, reseat the leftmost
module that has a light out, and power up the control unit.
• If the lights are still out, call for support as instructed on the inside front
cover of this guide.
13 Make sure all modules are seated properly. (The cover will not fit if the
modules are not seated properly.)
14 Perform the following steps to replace the cover:
a Position the carrier cover over the modules so that the openings on the
top of the carrier cover align correctly with the tabs at the top of the
installed 5-slot carrier and modules.
b Rotate the carrier cover into position so that it aligns correctly with the
thumb screw opening on the bottom of the carrier.
c Tighten the thumb screw. To ensure proper alignment and safe
operation, tighten the thumb screw securely.
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Quick Reference Guide
Changing System Settings
If you are upgrading P ARTNER ACS Release 7.0 to a newer release by using the
PC Card upgrade, all of your system programming settings are converted to work
with the new release. However, you may want to consider some additional
programming for the features.
CAUTION:
Remove all other PC Cards from the processor before initiating an upgrade.
For more information on using the PC Card Software Upgrade, see “Using a PC
Card” on page 70.
Changing the System Clock
You may need to change the system clock for daylight savings time, after a
prolonged power failure, or after a system reset. Use System Date (#101) and
System Time (#103) to set the current date, day, and time.
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6 Maintaini ng Your System
Adding Lines, Pools, and Extensions
As your business grows or changes, so do your needs for your PARTNER ACS.
As you upgrade to newer releases, you must program for new features. As you
expand, you can add lines, pools, and extensions to your system.
If you replace a module with a different type, be sure you check the
telephone and line connections and verify system and telephone
programming. In many cases, you may need to rearrange the
connections and/or change telephone or system programming.
Adding New Lines
How you add new lines to the system depends upon the type of extension you
are adding them to.
Key Extensions
You can add individual lines to pooled extensions or add new lines to key
extensions (all extensions in Key mode; in Hybrid mode, extension 10 and any
extensions set to Key by using Line Access Mode (#301) are key extensions.)
If you add a line to your system, you may need to adjust some line settings:
• Dial Mode (#201) if the new line is a rotary line
• Line Assignment (#301) to assign the line to specific extensions
• Line Ringing (Centralized Telephone Programming) to specify when the
line starts ringing at each extension that has the line
• Line Access Restriction (#302) to limit an extension’s access to the line
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Quick Reference Guide
• The system automatically assigns the new line as the last line in the
Automatic Line Selection sequence. If you want to change the order, use
Automatic Line Selection.
Do not use Number of Lines (#104) if you add lines to the system
after initial setup because it changes Line Assignment (#301), Line
Access Restriction (#302), Automatic Line Selection, and Line
Ringing for existing lines back to factory settings. To add a new line
without affecting other settings, use Line Assignment (#301).
Pooled Extensions
You can add new lines to existing pools if your system is configured for Hybrid
mode. To assign a new line to a pooled extension as an individual line, use the
features in “Key Extension s” abov e.
If you add a line to your system for use in an existing pool, use Dial Mode (#201)
if the new line is a rotary line and Pool Line Assignment (#207) to add the line to
an existing pool.
Do not use Number of Lines (#104) if you add lines to the system after
initial setup because it changes Pool Line Assignment (#207), Pool
Extension Assignment (#314), Pool Access Restriction (#315),
Automatic Line Selection, and Line Ringing for existing pools back to
factory settings. Additionally, it changes Line Assignment (#301), Line
Access Restriction (#302), Automatic Line Selection, and Line Ringing
for individual lines back to factory settings. To change pool
assignments without affecting other settings, use Pool Line Assignment
(#207) and Pool Extension Assignment (#314).
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6 Maintaini ng Your System
Adding New Pools
You can create new pools if your system is operating in Hybrid mode. If you add
outside lines for use in a new pool, you may need to use the following features:
• Dial Mode (#201) if the new lines are rotary lines
• Pool Line Assignment (#207) to assign lines to the new pool
• Pool Extension Assignment (#314) to assign the new pool to specific
extensions
• Line Ringing to specify when the new pool starts ringing at each extension
that has the pool
• Pool Access Restriction (#315) to limit an extension’s access to all the
lines in the new pool
• Automatic Line Selection to add the new pool to the extension’s
Automatic Line Selection sequence
Adding New Extensions
If you add an extension to your system, you can probably use Copy Settings
(#399) to copy the settings of an existing extension.
Swapping Extensions
If a user changes location but wants to keep the same extension number, you
can make the change easily by changing the connection at the control unit.
For example, if the users at extensions 29 and 32 switch offices, you can
disconnect the modular plugs from those extension jacks in the control unit. Then
reconnect the plug from 32 into extension jack 29 and the plug from 29 into
extension jack 32. Now the users can take their respective telephones to their
new locations, keep the same extension numbers, and retain the telephones’
programmed settings.
In some cases, some system parameters may also need to be
changed, i.e., pool extension assignments, when swapping extensions.
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Quick Reference Guide
86 Adding Lines, Pools, and Extensions
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7 If Something Doesn’t Work
Overview
This chapter gives you some tips for fixing common problems fast.
Your Release Number
The software version you have installed on your processor partly determines
what your system can do. Before you call the Helpline, identify your software
version or release:
From a system phone with an LED display, press
A display similar to the following appears for 15 seconds (your release number
follows the R., the country code follows the C0).
P ACS R7.0 C0X
f 5 9.
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7 If Something Doesn’t Work
Quick Reference Guide
Clearing a Backup-Failure Alarm
If you use Backup Programming—Automatic (#123) or system initiated backups,
and the automatic backup fails, a Backup-Failure Alarm message appears
(instead of the default day/date/time message) on the top line of the telephone
display at idle extensions 10 and 11.
After correcting the problem that caused the failure, clear the Backup-Failur e
Alarm by following these steps:
1 Press f00ss#123.
2 Press 4 to choose Option 4, “Backup Alarm Cleared.”
3 Exit programming mode.
• You cannot use D or d in this procedure to
choose Option 4.
• Using Option 4 to clear a Backup-Failure Alarm does not
change the setting for Backup Programming—Automatic
(#123). It remains either Active or Not Active.
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7 If Something Doesn’t Work
012E Module Power Management
The power supply used in the 012E module is adequate to power the 12 ETR
ports under normal conditions. However, if too many large PARTNER telephones
(such as the PARTNER-34D) are off-hook with speakerphone volume set to high
levels, the power supply could be overloaded. Power management of the 012E
module eliminates the power supply overload.
When a power threshold is exceeded, all telephones connected to the 012E
module will appear as follows:
• LED display dims to a minimal level
• Speakerphone volume is decreased
To clear this condition, place one of the telephones connected to the 012E
module on-hook. The LED display and speakerphone volume on all telephones
return to normal. If this power management event occurs frequently, you should
consider moving some telephones to available ports on other modules.
012E Module Power Management 89
Page 90
7 If Something Doesn’t Work
Telephone Problems
Telephone Problems
Problem... Check this...
Telephone doesn’t ring Ringer volume may be too low.
Do Not Disturb or Call Forwarding may be turned on.
Line Ringing may not be set to Immediate.
Telephone may be faulty; switch telephones and try
again.
If MLC 6 telephone, is Unique Line Ringing (#209)
set to a pattern other than 1?
Quick Reference Guide
Display shows only 16
characters per line
Display time and date
aren’t right
Caller ID doesn’t work Are you subscribed to Caller ID?
Telephone Doesn’t Work Is the telephone cord plugged into the right jack on
Possible power outage; unplug the modular
telephone cord and replug.
Is your system’s cloc k co rr ec t? U se Sys tem Da te
(#101) and System Time (#103) to set the date and
time.
Is the line connected to a module that supports Caller
ID?
Did someone activate Call Coverage? If so, their
extension number will appear.
the bottom of the telephone?
Telephone may need to be reset; unplug the cord,
and with the handset hung up, replug.
Telephone cord may be defective; switch cords and
try again.
Telephone may be defective; switch telephones and
try again.
There may be a problem with the control unit; switch
to a different port and try again.
90 Telephone Problems
Page 91
Quick Reference Guide
Telephone Problems—Continued
Problem... Check this...
7 If Something Doesn’t Work
Intercom Autodialer
doesn’t work
Is the telephone cord plugged into the right jack of
the DSS?
Is the Intercom Autodialer plugged into an electric
outlet?
Telephone cord may be defective; switch cords and
try again.
Can’t record a call Two calls may already be recording.
You may not have enough ports for Hunt Group 7.
Make sure you have a four-port mail system.
You may not have enough ports programmed in Hunt
Group 7.
Standard phone
message waiting light
doesn’t light
Telephone may be part of a combination extension
that includes a system telephone with Background
Music on; turn it off.
The message waiting light may not be compatible
with the system; only phones with LEDs, not neon
lights, support message waiting lights. Or, the
telephone may not be connected to the proper
module.
Telephone Problems 91
Page 92
7 If Something Doesn’t Work
Calling Problems
Calling Problems
Problem... Check this...
Quick Reference Guide
Can’t make outside
calls
Can’t make outside
calls from pool
buttons on pooled
extensions
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use
Dial Mode (#201) to reset it.
Has someone changed the Outgoing Call Restriction for
the extension?
Did someone lock the extension with Station Lock? Use
Station Unlock from extension 10 or 11 to unlock it.
Local telephone company may not be receiving signals
accurately. If problem is on just one telephone, see
“Telephone Doesn’t Work” on page 90.
Too many tip/ring devices may be trying to dial at once.
Local telephone company line may be faulty; unplug each
line from its module and test it by using a single-line
telephone:
• If the trouble doesn’t occur on the single-line
telephone, the problem is in your control unit.
• If the trouble occurs on the single-line telephone,
switch the line cord and try again. If this doesn’t
work, call the telephone company.
Is Forced Account Code Entry assigned to this extension?
Is your dial mode (touch-tone or rotary) incorrect? Use
Dial Mode (#201) to reset it.
Has someone changed the Pool Access Restriction for
the extension?
Pool may not be assigned to the extension.
There may not be enough lines assigned to the pool to
support the usage.
One or more local telephone company lines may be faulty;
test each line from extension 10.
92 Calling Problems
Page 93
Quick Reference Guide
Calling Problems—Continued
Problem... Check this...
7 If Something Doesn’t Work
Calls are answered
automatically
Auxiliary dev i ce
doesn’t answer
Trouble hearing the
person you called
Automatically dialed
calls beginni ng wi th
star codes are
misdialed
If Automatic System Answer and/or Direct Extension Dial
is turned on, turn it off.
If an auxiliary device (fax, modem, voice messaging
system, answering machine) answers when it should not;
either:
• Check the device and adjust it to answer on a later
ring or turn off auto-answer.
• Set the extension’s Line Ringing to Delayed Ring.
Device may not recognize the system ringing pattern:
• Change the extension’s ring pattern by using
Distinctive Ring (#308).
• Change the setting for Intercom Dial Tone (#309) to
Machine; the system will generate an outside dial
tone for the extension.
If you are using a speakerphone, try using the handset.
If you have touch-tone dialing, you may have a faulty
telephone or cord.
If you have rotary dialing, the Rotary Dialing Timeout
(#108) interval is too long; reset it.
Setting may not be inserting a long enough pause; use
Star Code Dial Delay (#410) to increase setting.
Recall feature isn’t
working
Increase Recall Timer Duration (#107) by 100
milliseconds. If using the feature disconnects the call,
decrease Recall Timer Durati on by 100 mill isec ond s.
Calling Problems 93
Page 94
7 If Something Doesn’t Work
System Problems
System Problems
Problem... Check this...
Quick Reference Guide
Call rings continuously,
but no one at other end
Calls on hold are
disconnected
Calls on Automatic
System Answer lines are
disconnected
Call on Hold hangs up,
but line doesn’t
disconnect
All calls are
disconnected
All telephones dead; no
dial tone or lights
You may be using Automatic System Answer or
Direct Extension Dial on a system that doesn’t
support far end disconnect; call your local telephone
company and find out if they support it.
Hold Disconnect Time (#203) setting may be too
short.
Automatic System Answer Mode (#121) may be set
to Disconnect; change it to Hold or Ring.
Hold Disconnect Time (#203) may be too long; try
resetting it.
Local telephone company does not send a hold
release signal; you may need the help of our hotline.
You may have run the Restore Programming feature;
the system resets itself. In the future, warn users of
restores.
Power may have been interrupted to the control unit;
check the power cord, the on/off switch, and the
green LEDs on the modules.
Power may have been interrupted to the control unit;
check the power cord, the on/off switch, and the
green LEDs on the modules.
Power outlet may be faulty; test the outlet with an
appliance like a lamp.
Multiple telephones
dead; no dial tone or
lights
94 System Problems
LED on one system module may be out; try reseating
the module in the control unit.
LEDs on several modules may be out; try reseating
the leftmost module of the ones with lights out.
Page 95
Quick Reference Guide
7 If Something Doesn’t Work
T1 Module Problems
Refer to the PARTNER ACS R7.0 PC Administration online help.
T1 Module Problems 95
Page 96
7 If Something Doesn’t Work
1600 DSL Module Problems
1600 DSL Module Problems
Problem... Check this...
Quick Reference Guide
The connection between
the 1600 DSL module
and the service
provider’s gateway is not
working.
The 1600 DSL module and the gateway used by the
service provider are not communicating properly.
Either something is faulty in the 1600 DSL module, or
the configuration of the module does not match the
configuration needed by the service provider’s
gateway. Check the connection between the 1600
DSL module and the service provider’s gateway in
the following order:
1 Check the status of the module by looking at the
SDSL port LED or by looking at the Reports menu
in the terminal emulation program.
2 Check the data link connection (Frame Relay or
ATM).
3 Check the voice gateway connection.
4 Check the LAN connection.
For more detailed instructions, see the PARTNER
Advanced Communications System Release 7.0
Installation, Programming, and Use guide.
96 1600 DSL Module Problems
Page 97
Quick Reference Guide
Tip/Ring Device Problems
Tip/Ring Device Problems
Problem... Check this...
7 If Something Doesn’t Work
Tip/ring device does not
answer
Tip/ring device does not
dial out properly
Call records wrap on
SMDR printout
Device does not recognize the distinctive ringing
pattern used by the system. Set Distinctive Ring
(#308) for that extension to Not Active.
Device does not recognize the intercom dial tone
generated by the system. Change the setting for
Intercom Dial Tone (#309) for that extension to
Machine.
SMDR Talk Time (#611) is set to Active and SMDR
Output Format (#610) is set to 24 digits; the length of
the fields is greater than the 80 characters supported
by the printer.
Reduce the font size, or increase the charactersper-inch setting for the printer.
Tip/Ring Device P roblems 97
Page 98
7 If Something Doesn’t Work
Quick Reference Guide
98 Tip/Ring Device Problems
Page 99
8 System Programming Flow Charts
System Programming Flow Chart—How to Use
To use the following sets of Flow Charts, follow these instructions first:
Place the Programming Overlay on the dial pad of the system display phone at extension
10 or 11.
• To Start System Programming:
—Press f 0 0
—Press s s
• To End System Programming:
—Press f 0 0
• To Use a Specific Procedur e:
—Dial # and a three-digit procedure code.
(Example:# 1 0 1 for System Date)
• To Cycle through System Programming Procedures:
—Press N or P
• To Cycle Through Available Settings:
—Press D or d
• To Return to Factory Setting:
—Press r
Procedures #399, #609, and #728—shown in d ashed boxes— a re skipped when cyc ling
Icon Description
= Factory setting
= Button with lights required
= Button with lights recommended
Procedures # 207, #313, #314, and #315—shown in square dotted boxes—are for pools
99
Page 100
System Flow Chart—System
System Date
Dial # 1 0 1
Dial the date (MMDDYY)
System Time
Dial # 1 0 3
Dial the time (HHMM-24 hr. military
time)
Number of Lines
Dial # 1 0 4
Dial two digits (01–31) (R4 or later)
or, Dial two digit s (01–19 (Prior R4),
for # of outside lines assigned to
every extension. 3 per ACS
processor & 308EC module. 16 for
T1/DSL module. 2 per 206 or 200
module
. 4 per 400EC module .
WARNING
Do not use Number of Lines (#104) after
initial setup. In Key mode, the Number of
lines procedure will change Line
Assignment (#301), Line Access
Restriction (#302), Automatic Line
Selection and Line Ringing to factory
settings.
To change line assignments without
affecting other settings, use Line
Assignment (#301).
In Hybrid mode, the Number of Lines
procedure will change Pool Line
Assignment (#207), Pool Extension
Assignment (#314), and Pool Access
Restriction (#315). Additionally, it
changes Line Assignment (#301), Line
Access Restriction (#302), Automatic
Line Selection and Line Ringing. To
change pool assignments without
affecting other settings, use Pool Line
Assignment (#207) and Pool Extension
Assignment (#314).
Automatic System Answer
Button
Dial # 1 1 1
Dial 1=Assigned,
2=Not Assigned
3=Select Button then press a
programmable button
Transfer Return Rings
Dial # 1 0 5
Dial 1 digit (0–9) for # of rings before
call returns.
0–9 rings
4 rings
0 rings=no return
Recall Timer Durations
Dial # 1 0 7
Dial two digits (01–80) to set length
of a switchook flash
msec)
Rotary Dialing Timeout
Dial # 1 0 8
Dial 1=4 secs
2=8 secs
3=12 secs
Outside Conference Denial
Dial # 1 0 9
Dial 1=Allowed
2=Disallowed
Automatic System Answer Delay
Dial # 1 1 0
Dial a ring delay number (0–9)
2 rings
=18 (450
Direct Extension Dial Delay
Dial # 1 1 2
Dial a ring delay number (0–9)
2 rings
,
0 rings=answered immediately
Direct Extension Dial Button
Dial # 1 1 3
Dial 1=Assigned
2=Not Assigned
3=Select Button then press a
programmable button
Outgoing Call
Restriction
Dial
Button
# 1 1 4
Dial 1=Assigned
2=Not Assigned
3=Select Button then press a
programmable button
Wake Up Service Button
Dial # 1 1 5
Dial 1=Assigned
2=Not Assigned
3=Select Button then press a
programmable button
Ring On Transfer
Dial # 1 1 9
Dial 1=Active
2=Not Active
Automatic System Answer Mode
Dial # 1 2 1
Dial 1=Hold
2=Disconnect
3=Ring
Caller ID Type
Dial # 1 2 2
Dial 1=USA
2=Singapore
Backup Progr amming Automatic
Dial # 1 2 3
Dial 1=Active Internal
2=Actove PC Card
3=Not Active
Backup Programming—Manual
Dial
# 1 2 4
Dial 1=Internal Memory
2=PC Card
Press
e to begin the backup
Restore Programming
Dial # 1 2 5
Dial 1=Internal Man.mmddyy
2=PC Card Man.mmddyy
3=Internal AUTO.mmddyy
2=PC Card AUTO.mmddyy
e to begin the restore
Press
Automatic Daylight/
Standard
Dial
Dial 1=Active
Times
# 1 2 6
100
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