Avaya 518-456-804 User Manual
PARTNER
®
Advanced Communications System
Quick Reference Guide
Comcode 700313604
518-456-804
Issue 6
July 2004
Copyright 2004 Document 518-456-804
Avaya Inc. Comcode
700313604
All Rights Reserved Issue 6
Printed in USA July 2004
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time
of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC information, see the PARTNER Customer Support Document.
Canadian Department of Communication (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio
interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique
édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s
behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you – an
Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does
not warrant that this product or any of its networked equipment is either immune from or will prevent either
unauthorized or malicious intrusions. Avaya Inc. will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see
the PARTNER Customer Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the
Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see the PARTNER Customer
Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D,
MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P, and SYSTIMAX are regis tered trademarks of Avaya Inc. in the U.S. and other countries.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 207 866-6701
Fax 1 800 457-1764 International Fax 207 866-7269
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-804
Comcode:
Issue 6, June, 2004
For additional documents, refer to the PARTNER Customer Support Document.
700313604
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies
Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies
Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to
books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as
a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data,
customer-relationship management, messaging, multiservice networking, and structured cabling products
and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work
is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the
product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
CAUTION:
DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating.
DO NOT place the product in a separate enclosure unless proper ventilation is provided. DO NOT
place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCT IONS
Contents
1 Getting Acquainted
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Installing Y our System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Evaluating the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Loudspeaker Paging System. . . . . . . . . . . . . . . . . . . . . 25
Installing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting Auxiliary Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 Setting Up Y our System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System Programming Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administering the Loudspeaker Paging System . . . . . . . . . . . . . . . . . . . 38
Assigning Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Customizing Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Changing Settings to Support PBX or Centrex Services . . . . . . . . . . . . 42
Emergency Phone Number List (#406) . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Programming System Features
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialing Restrictions and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Groups of Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Table of Contents 5
Table of Contents Quick Reference Guide
5 Programming Telephone Features
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Extension Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6 Maintaining Your System
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Upgrading 1600 DSL and 012E Module Firmware . . . . . . . . . . . . . . . . 73
Upgrading T1 Module Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adding New Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding Lines, Pools, and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
7 If Something Doesn’t Work
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Your Release Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Clearing a Backup-Failure Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
012E Module Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Calling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
System Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
T1 Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
1600 DSL Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tip/Ring Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
8 System Programming Flow Charts
6 Table of Contents
1 Getting Acquainted
Welcome
This quick reference is designed to help you program the PARTNER® Advanced
Communications System (ACS) Release 7.0. It provides procedures for
customizing your system after it is initially installed and for programming
everyday tasks you perform in order to manage your system.
Prior to using this guide, you should become familiar with the PARTNER
Advanced Communications System Installation, Programming, and Use guide,
which describes the system in detail and provides procedures for programming
all of the system’s features and capabilities.
This chapter provides a system overview that describes the capacities, modes of
operation, components, and auxiliary equipment of the system.
System Overview
The PAR TNER ACS is located on a company’s premises and is available in
three configurations:
• Stand-alone processor module
• 2-slot carrier (processor module and one line and extension module)
• 5-slot carrier (processor module and up to four line and extension modules)
You also can have a PARTNER Messaging or PARTNER MAIL VS
module for voice messaging in the 2-slot or 5-slot carriers. This takes the
place of a line and extension module.
Welcome 7
1 Getting Acquainted
Quick Reference Guide
Using these lines and extensions, you can add various devices and telephones
to configure your system to meet your business needs (see the figure, “System
Configurations,” that follows). For detailed information about PARTNER ACS
hardware, see the PARTNER Advanced Communications System Installation,
Programming, and Use guide.
System Configurations
CONTROL UNIT
PARTNER ACS
Processor Module
Grounding Screw
Contact Closure Jack
PC Card Slots (2)
Power LED
SMDR Jack
Outside Line Jacks (5)
MUSIC-ON-HOLD Jack
(for RCA phono plug)
Extension Jacks (9)
Battery Compartment
SYSTEM PHONES
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Phone
Phone
Phone
Optional Carriers
5-Slot
Carrier
2-Slot
Carrier
Optional Devices
(for the control unit)
PARTNER
PARTNER Messaging
or
PARTNER MAIL VS
Voice Messaging System
Paging System
Call Accounting
Terminal (Basic or Plus)
Serial Printer
Optional Modules
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Adjunct
PC Cards
• Backup/Restore
• ASA/DXD (R1.0 or later)
• Software upgrade (R2.0 or later)
• Remote Access (R3.0 or later)
• PARTNER Voice Messaging
Optional Devices
(for extension jacks)
PARTNER MAIL
Voice Messaging
System
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Fax Machine
®
308EC
Module
1600DSL
Module
012E
Module
Alert
PUSH
POWERPLAY RECORD
Magic on Hold deck
Standard
Phone
Answering
Machine
PUSH
Doorphone
8 System Overview
Quick Reference Guide
1 Getting Acquainted
System Capacity
The PARTNER ACS release you have, the carrier you use, and the combination
of modules installed, determine the number of available lines and extensions.
PARTNER ACS Release 7.0 allows up to 31 lines and up to 48 extensions.
However, these maximums cannot be achieved simultaneously.
If you want to install a PARTNER Messaging or PARTNER MAIL VS
module, keep in mind that the module uses one of the slots in the
carrier, which reduces the system line and extension capacity.
System Components
The system components include the processor module, the optional line and
extension modules, and the telephones. See the PARTNER Advanced
Communications System Release 7.0 Installation, Programming, and Use guide
for more details.
System Capacity 9
1 Getting Acquainted
System Components
Quick Reference Guide
System
Components
Processor
Module
Line and
Extension
Modules
Description
Provides the software intelligence that controls the system’s
features. It has jacks for five outside lines and nine enhanced
tip/ring extensions. The processor also has two PCMCIA slots
for ASA/DXD, PARTNER Voice Mail Release 3.0, or Remote
Administration cards. The module has a grounding screw and
jacks for the following:
• Music-On-Hold audio source
• Two Contact Closures
• A call reporting device, such as an SMDR prin ter
If you have a loudspeaker paging system, connect it to one of
the line jacks on a module in the PARTNER system. If the
loudspeaker paging system requires a “dry contact relay,”
connect the system to line jack 5.
Installed in a carrier, these modules provide additional outside
line jacks and/or extension jacks. The 2-slot carrier
configuration can hold two modules. The 5-slot carrier
configuration can hold five modules. For more information about
the line and extension modules, see the PARTNER Advanced
Communications System Release 7.0 Installation,
Programming, and Use guide.
Telephones The PARTNER-34D, PARTNER-18D, PARTNER-18, and
PARTNER-6 telephones and the PARTNER CA48 Call
Assistant I ntercom Autodialer are products specifically
designed to work with the system. You can also use the
©
MLS-series, TransTalk
9000-series, industry-standard
single-line rotary or touch-tone telephones with the system.
PARTNER Endeavor telephones are supported when an
Endeavor 362EC module is installed in the carrier.
10 System Components
Quick Reference Guide
1 Getting Acquainted
Auxiliary Equipment
The following table provides a list of other equipment that is available for use with
the system. See the PARTNER Advanced Communications System Release 7.0
Installation, Programming, and Use guide for more details.
• Voice Messaging Systems • Fax Machines
• Answering Machine • Credit Card Scanners
• Modems • Contact Closure Adjunct
• Doorphones • Loudspeaker Paging System
• Music-On-Hold Systems • Extra Alerts
• Speakerphones • Headsets
• Specialty Handsets • PCMCIA Cards
• Off-Premises Range Extender
(OPRE)
• Electromagnetic Interference
(EMI) Filters
• In-Range Out-of-Building
(IROB) Protectors
System Components 11
1 Getting Acquainted
Quick Reference Guide
12 System Components
2 Installing Your System
Overview
This chapter explains how to install the PARTNER Advanced Communications
System (ACS) Release 7.0.
The installation of the PARTNER ACS involves the following:
• Evaluating the environmental requir eme nts
• Installing the control unit
• Connecting lines and extensions
• Connecting the loudspeaker paging system (if used))
• Installing telephones
• Connecting auxiliary equipment
• Installing the cover
If your company already has modular jacks for all outside lines and extensions,
you may be able to use the existing wiring to install the system hardware and
connect telephones to the system yourself.
Overview 13
2 Installing Your System
Quick Reference Guide
Evaluating the Environment
Before you begin the physical installation of the system, you must check that all
environmental factors are within the acceptable ranges. See the PARTNER
Advanced Communications System Release 7.0 In stallation, Programming, and
Use guide for more details.
Installing the Control Unit
The stand-alone processor module or a carrier and its modules are referred to as
the control unit. The control unit must always be wall-mounted.
WARNING
There are no customer-serviceable components inside the system modules
or carrier. There are hazardous voltages within that can cause severe or
fatal personal injury. DO NOT OPEN MODULES.
To install the control unit, you must do the following:
• Wall-mount the control unit.
• Label the jacks.
• Ground the system.
• Insert the batteries into the processor module.
• Initialize the system.
• Check the LEDs on the modules.
• Install the cover.
:
Wall-Mounting a Stand-Alone Processor Module and a 2-Slot Carrier
Install the processor module within 5 feet (1.5 meters) of a properly grounded
wall outlet (not controlled by a switch) and the network interface jacks.
14 Evaluating the Environment
Quick Reference Guide
2 Installing Your System
Follow these steps to wall-mount the module(s):
1 Using the enclosed template, mark the screw locations on the wall.
2 Hold the processor module against the wall with the line and extension
jacks facing left. Leave at least 1 foot (0.3 meter) clearance at the top, front,
and right side, and at least 2 feet (0.6 meter) at the bottom and left side.
3 Insert a #8 sheet metal screw into the screw hole at the top of the processor
module.
4 If you are installing a second module, go to Step 5. If you are not installing a
second module (stand-alone configuration):
a Insert another #8 sheet metal screw into the screw hole at the bottom of
the module.
b Tighten the screws until the mounting tracks are snug against the wall.
There must be a 3/8 inch (1 cm) gap between the wall and the rest of the
module. Do not overtighten the screws or the module will warp and fail to
operate.
c Go to the next procedure, “Labeling Jacks,” on page 18.
5 Remove the clear plastic protectors from the connectors on the right side of
the wall-mounted PARTNER ACS processor module and the module to be
added by grasping the tabs on the ends of the protector and lifting.
6 Slide the second module onto the PARTNER ACS processor module,
making sure the mounting tracks interlock.
7 Attach the 2-slot carrier to the top right side of the two modules, properly
engaging the connectors on the modules to the carrier.
8 Fasten the carrier to the modules by using the two #4 screws included with
the carrier.
9 Insert the 3-1/2 inch #8 screw into the bottom of the modules. Tighten it until
the mounting tracks of the PARTNER ACS processor module are flush
against the wall. Do not overtighten or the module will warp. Then go to the
next procedure, “Labeling Jacks,” on page 18.
Installing the Control Unit 15
2 Installing Your System
Quick Reference Guide
Wall-Mounting a 5-Slot Carrier and Modules
Install the 5-slot carrier within 5 feet (1.5 meters) of a properly grounded wall
outlet (not controlled by a switch) and the network interface jacks. When you
mount the carrier on the wall, leave at least 1 foot (0.3 meter) of clearance at the
top and sides and 2 feet (0.6 meter) at the front and bottom to ensure proper
ventilation.
The location of each module within the carrier is important; place the
modules as instructed in the following procedure.
Follow these steps to wall-mount the 5-slot carrier and modules:
1 Using the enclosed template, mark the screw locations on the wall. If you
are mounting the carrier on plywood, start four #12 screws supplied with the
carrier, leaving the screw heads extending approximately 1/4 inch (0.64 cm)
from the wall. If you are mounting on drywall, use wall anchors, which must
be purchased separately .
2 Before installing any modules, make sure the clear, plastic protector has
been removed from the connector area on the rear of each module. To
remove the protector, grasp the tabs on the ends of the protector and lift.
3 Insert the PARTNER ACS processor module in the center slot of the carrier.
4 In the other slots, from left to right, first install the T1 module (if used) or
1600 DSL module (if used), then the 012E, 308EC, or 206 modules,
followed by the 400 or 200 modules and/or a PARTNER Messaging or
PARTNER MAIL VS module. Align the module carefully in the appropriate
slot. For proper engagement of the connectors, the module must be
inserted straight into the carrier. Once the module is properly seated, firmly
push the center of the module until the connectors on the module lock into
place. A slight click indicates the connectors are engaged.
16 Installing the C ontrol Unit
Quick Reference Guide
• If you use a T1 module, it must be in the first slot on the left. The
012E, 308EC, and 206 modules must be to the left of any 400
and 200 modules. Only one T1 module is supported.
• If you use a 1600 DSL module, it must be in the first slot on the
left. The 012E, 308EC, and 206 modules must be to the left of
any 400 and 200 modules. Only one DSL module is supported.
• PARTNER ACS Release 7.0 supports either one T1 module or
one 1600 DSL module.
• PARTNER ACS Release 7.0 supports Endeavor telephones and
the Endeavor 362EC module. Install the Endeavor 362EC
module(s) to the right of the T1 module or 1600 DSL module, if
one is installed, and to the left of all 400 and 200 modules.
• In Release 7.0, the system extension maximum is 48. However,
in some configurations, the 012E module and/or the PARTNER
Messaging module will physically permit more than 48 stations
to be installed in the 5-slot carrier. In these configurations, only
station ports and voice messaging ports up to 48 will function.
Station ports and voice messaging ports above 48 will not
function with ETR or T/R telephones because they are outside
the PARTNER ACS dial plan.
2 Installing Your System
CAUTION:
Do not force the module. Use the carrier shelf as a reference and do
not tilt, slant, or rotate the module. If the module does not insert easily,
remove it, clear any obstruction, and reinsert it.
Installing the Control Unit 17
2 Installing Your System
Quick Reference Guide
Labeling Jacks
After you have mounted the control unit on the wall, you must label the line and
extension jacks. The line jacks are on the top of the modules, and the extension
jacks on the bottom.
Follow these steps to label the line and extension jacks:
1 Label the line jacks on the processor module, beginning with “1” at the top
line jack.
2 Do one of the following:
• For a 2-slot carrier, label the line jacks on the other module.
• For a 5-slot carrier, label the line jacks on the other modules by starting
with the leftmost module and ending with the rightmost module.
• Although a T1 module has only one line jack, it supports up
to 16 lines. Therefore, the line jacks on the module to the
right of a T1 module in a 5-slot carrier are numbered starting
with “22.”
• Although a 1600 DSL module has only one line jack, it
supports up to 16 lines. Therefore, the line jacks on the
module to the right of a 1600 DSL module in a 5-slot carrier
are numbered starting with “22.”
3 Label the extension jacks on the processor module, beginning with “10” at
the topmost extension jack.
4 Do one of the following:
• For a 2-slot carrier, label the extension jacks on the other module.
• For a 5-slot carrier, label the extension jacks on the other modules by
starting with the leftmost module and ending with the rightmost module.
18 Installing the C ontrol Unit
Quick Reference Guide
2 Installing Your System
Grounding the System
You ground the system by running a solid copper wire from the processor
module to an appropriate earth ground. Follow these steps to ground the system:
1 Attach one end of a #12 AWG or #14 AWG solid copper wire to the
grounding screw on the processor module. The length of the wire must not
exceed 35 feet (7.6 meters).
2 Route the wire through the wire manager on the front of the module.
3 Attach the other end of the wire to the approved earth ground, suc h as
building steel or a cold water pipe.
Inserting Batteries in the Processor Module
The processor module uses two AAA-size standard alkaline batteries to guard
against the loss of system programming in case of a power failure. These
batteries retain the system programming for 45 days to six months, depending
on the freshness of the batteries. You should replace the batteries every year.
The configuration of the 1600 DSL module is not backed up to the
PCMCIA card. Instead, the configuration is retained in the flash memory
of the 1600 DSL module.
CAUTION:
Batteries and battery cover are packaged in a separate box. If you are
replacing batteries, the old batteries must be removed with the power on or
the system’s memory will be lost.
Follow these steps to insert the batteries:
1 Locate the battery compartment at the bottom of the PARTNER ACS
processor module, below the extension jacks.
2 Push gently on the battery icon (the locking latch) and slide the battery icon
up to cover the plus icon; this unlocks the battery assembly.
3 Remove the battery assembly by gently pulling the tab at the bottom of the
battery compartment cover.
Installing the Control Unit 19
2 Installing Your System
4 Insert two new AAA-size standard alkaline batteries into the metal battery
Quick Reference Guide
clips by pushing them straight in, placing the negative (–) end of one battery
into the bottom clip and the positive (+) end of the other battery into the top
clip.
5 With the locking latch in the unlocked position (battery icon and “minus”
icon visible), slide the battery assembly into the processor module along
the battery guides on the inside of the battery compartment. Push the
battery assembly in far enough that the edges of the assembly slip behind
the plastic housing of the processor module.
6 Pressing lightly on the battery icon on the front of the battery assembly,
slide the locking latch downward to secure the assembly in place. The
“plus” icon and the battery icon should now be visible on the front of the
battery assembly.
20 Installing the C ontrol Unit
Quick Reference Guide
2 Installing Your System
Initializing the System
Before you initialize the system, you may insert any of the supported PC cards:
Backup/Restore card, Automatic System Answer/Direct Extension Dial
(ASA/DXD) card, PARTNER Voice Messaging Basics card, and PARTNER
Remote Access PC Card.
You must power down the system before you insert or remove a PC
Card.
Follow these steps to initializ e a system :
1 If you have a PC Card, perform the following steps:
a If your PC Card comes with a write-protect tab, verify that the
write-protect tab on the PC Card is not in the write-protected position. If it
is, use a paperclip or another pointed object to push the write-protect tab
on the end of the PC Card upward to the nonprotected position.
b To insert the PC Card, hold it with the label facing to the right, and slide it
gently into one of the PC Card slots on the processor module. When
inserted properly, the PC Card projects about 1-5/8” (4 cm) from the
module.
2 If you have a 5-slot carrier, make sure the carrier’s On/Off switch is at the
Off (“O”) position.
3 Press the power cord firmly into the power jack on the carrier or the
stand-alone processor module until the cord locks into place.
4 Plug the other end of the power cord into a properly grounded three-prong
wall outlet that is not controlled by a switch.
5 If you have a 5-slot carrier, move the On/Off switch to the On (“—”) position.
CAUTION:
The power cord should hang straight down from the connector for the
entire length of the module or carrier. Do not install the power cord at
an angle to the case or with a loop in it.
Installing the Control Unit 21
2 Installing Your System
Quick Reference Guide
• If your system has a 1600 DSL module, initialization of the
line and extension ports may take up to 40 seconds. The
initialization of the 1600 DSL module itself may take from 2 to
7 minutes
• If your system has a T1 module, initialization may take up to
one minute.
Checking the LEDs
After you power up your system, check the green lights on the fronts of the
modules:
• If a single light is out, power down the control unit, reseat the module, and
then power up the carrier.
• If multiple lights are o ut, po wer down the ca rrier, reseat eithe r both modules
(2-slot carrier) or the leftmost module that has a light out (5-slot carrier),
and then power up the carrier.
If the lights are still out, see the “Customer Support Document” on the
accompanying compact disc for information about whom you should contact.
22 Installing the C ontrol Unit
Quick Reference Guide
2 Installing Your System
Connecting Lines and Extensions
• If extensions are not wired to any modular jacks, call a qualified
service technician.
• Residential (Class B) PARTNER ACS users must connect a Wurth
Elektronik’s part number 74271142 or equivalent to each extension
jack on the PACS processor module.
If the PARTNER system has a T1 module, you must perform the following steps
before connecting the lines and extensions:
1 Install the PARTNER ACS R7.0 PC Administration application on your PC.
2 Connect to the PARTNER system via PARTNER ACS R7.0 PC
Administration, and back up and retrieve the translations from the
PA RTNER system to the PC.
3 Program the PARTNER system (for example, assign lines/pools, configure
the T1 settings, and program extensions) via PARTNER ACS R7.0 PC
Administration.
4 Restore the new translations you created to the PARTNER system via
PARTNER ACS R7.0 PC Administration.
See the PARTNER ACS R7.0 PC Administration Getting Started Guide to install
and start the PARTNER ACS R7.0 PC Administration application. See “Initial
Configuration” in the PARTNER ACS R7.0 PC Administration online help for
more information on setting up the T1 module.
Use the following procedure to connect lines and extensions:
1 Test for a dial tone at the network interface jacks before connecting outside
lines to the control unit. For the test, connect a tip/ring telephone to a
network interface jack.
a Lift the handset and listen for a dial tone. (If there is no dial tone, contact
your local telephone company.)
b Repeat for each network interface jack.
2 Connect line cords to the line jacks on the modules. Start at the top with the
line jacks on the processor module, and then move to the leftmost module.
Fill each module before moving to the next module to the right.
Connecting Lines and Extensions 23
2 Installing Your System
3 Route each cord through the wire manager on the front of the module.
4 Connect the free end of each line cord to the appropriate network interface
Quick Reference Guide
jack.
5 Test the lines by plugging a system telephone into extension jack 10. Press
the line button for each outside line and listen for a dial tone.
6 Test the extensions by doing the following:
• Plug a system telephone into the first extension jack on each module.
• Press the line button on the telephone for each outside line and listen for
a dial tone.
7 Connect modular telephone cords to the extension jacks, starting at the top
extension jack on the processor module. When that module is full, move to
the leftmost module. Fill each module before moving on to the next module
to the right. Note that extension 10 and extension 11 have system
administration priv ileges.
8 Route each cord through the wire manager on the front of the module.
9 Connect the free end of each modular telephone cord to the modular wall
jacks for system extensions.
10 Gather the line and extension cords hanging below the wire managers of
the first two modules, and twist-tie or wire-wrap them. Repeat for the
remaining cords. For the 5-slot carrier, place each bundle of wires in the
indentations cut out of the bottom edge of the carrier.
24 Connecting Lines and Extensions
Quick Reference Guide
2 Installing Your System
Connecting the Loudspeaker Paging System
Perform the steps in this section if you have a loudspeaker paging system.
Loudspeaker paging systems allow you to broadcast a message over a large
area. The PARTNER system supports all Avaya paging systems, including the
entire PagePac line. The PARTNER system also supports most paging systems
from other manufacturers when the paging systems are connected using a
paging interface device.
If you connect a loudspeaker paging system from another
manufacturer, a paging interface may be required.
Follow these steps to connect a loudspeaker paging system to the PARTNER
system:
1 Insert the modular plug from the loudspeaker paging system into an
available line jack on a PARTNER module. A loudspeaker paging system
can be connected to a line jack on the following PARTNER modules:
• PARTNER ACS R7.0 processor module
• 308EC module
• 400E module, 400EC module
• 200e module
• 206 module, 206E module, 206EC module
• 362EC module
Connecting the Loudspeaker Paging System 25
2 Installing Your System
• It is recommended that you connect the loudspeaker paging
system to the highest numbered line jack in your PARTNER
system to help prevent any future conflict with your line
assignments. When you connect a loudspeaker paging
system to a line jack on the PARTNER system, that line is
“unavailable.” For example, suppose your system has four
lines, and you connect your loudspeaker paging system to
line jack 4. (The lines are connected to Line jack 1, Line jack
2, Line jack 3 and Line jack 5.) When you administer the
lines, the PARTNER system will label these four lines as Line
1, Line 2, Line 3, and Line 5. Line 4 is unavailable.
• If the loudspeaker paging system requires a “dry contact
relay,” you must connect the loudspeaker paging system to
line jack 5 on the PARTNER ACS R7.0 processor module.
2 Route the cord through the processor module’s wire manager.
3 Connect the other end of the cord to the paging system.
Quick Reference Guide
26 Connecting the Loudspeaker Paging System
Quick Reference Guide
2 Installing Your System
Installing the Cover
If you have a 5-slot carrier, it is important to install the cover to keep the modules
dust-free and properly seated and the system working efficiently.
Perform the following steps to install the cover for the 5-slot carrier:
1 Position the carrier cover over the modules so that the openings on the top
of the carrier cover align correctly with the tabs at the top of the installed
5-slot carrier and modules.
2 Rotate the carrier cover into position so that it aligns correctly with the
thumb screw opening on the bottom of the carrier.
3 Tighten the thumb screw. To ensure proper alignment and safe operation,
tighten the thumb screw securely.
Installing Telephones
After you have installed the control unit and have connected the line and
extension cords, you are ready to install the telephones. Installing the telephones
includes assembling, connecting, and testing the telephones. As desired, you
also can connect an Intercom Autodialer to system telephones at operator
extensions. See the PARTNER
Installation, Programming, and Use guide and the docum enta t io n that come s
with the telephone.
Advanced Communications System Release 7.0
Installing the Cover 27
2 Installing Your System
Quick Reference Guide
Connecting Auxiliary Equipment
You can connect many types of telecommunications devices to your system
without expensive adapters or additional telephone lines—for example,
answering machines, credit card scanners, and fax machines. Many tip/ring,
single-line devices work with the system regardless of the manufacturer. See the
PARTNER Advanced Communications System Release 7.0 Installation,
Programming, and Use guide for further details about connecting auxiliary
equipment, including voice messaging systems.
28 Connecting Auxiliary Equipment
3 Setting Up Your System
Overview
This chapter explains the basics of programming and the programming of
features involved in the setup of the system, including the programming of a
voice messaging system. Refer to the PARTNER Advanced Communications
System Release 7.0 Installation, Programming, and Use guide for more detailed
programming information.
You can program a PARNTER system in either of the following ways:
• from a system display phone at extension 10 or 1 1
• from a PC that is running PARTNER ACS R7.0 PC Administration software
and is connected to the PARTNER system. With the PARTNER ACS R7.0
PC Administration software, you can administer and maintain the
PARTNER system from your PC.
If the PAR TNER system has a T1 module, you must use the PARTNER
ACS R7.0 PC Administration software to configure the T1 module and
its lines and use the All Lines Busy feature.
The remainder of this guide describes how to program the PARTNER system
from a system display phone at extension 10 or 11. If you want to program the
P ARTNER system using the PAR TNER ACS R7.0 PC Administration application,
see the PARTNER ACS R7.0 PC Administration Getting Started Guide to install
and use the PARTNER ACS R7.0 PC Administration application.
Overview 29
3 Setting Up Your System
Quick Reference Guide
System Programming Basics
After the control unit is installed, you set up the system by using a combination of
the following two types of programming. Use the System Planning Guide when
programming.
• System Programming allows you to customize the system to meet the
needs of your business. When the system is first installed, it uses factory
settings that reflect the most commonly used options. You can change
system settings as needed.
You can perform System Programming from extension 10 or extension 11.
Because an extension cannot be in programming mode and handle calls at
the same time, you should use extension 11 for programming. By doing so,
you can program without disrupting call handling at extension 10.
• Telephone Programming allows telephones to be customized to meet
individual users’ needs. There are two types of Telephone Programming,
depending from where you program.
— Centralized Telephone Programming—programming individual
telephones from extension 10 or 11.
— Extension Programming—programming an individual system
telephone from the extension to which it is connected.
• With the PARTNER ACS R7.0 PC Administration software, you can
perform system programming and telephone programming,
enabling you to administer and maintain the PART NER system from
your PC.
• If the PARTNER system has a T1 module, you must use the
PARTNER ACS R7.0 PC Administration software to configure the
T1 module.
You need a system display telephone for System and Centralized Telephone
Programming. If you have any 34-button telephones in the system, you must use
a 34-button display telephone to program since an 18-button telephone cannot
be used to program a 34-button telephone. Also, if your system has both
PARTNER and MLS telephones, you should use a PARTNER display telephone
at the programming extension.
30 System Programming Basics
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