Avaya 518-456-161 User Manual

PARTNER® Advanced Communications System

System Planner

518-456-161 Issue 5 May 2003

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC information, see the PARTNER Customer Support Document.

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. The final responsibility for securing both this system and its networked equipment rests with you – an Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc. will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer Support Document.

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support assistance, call the Avaya Customer Care Center at 1 800 628-2888.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see the PARTNER Customer Support Document.

Trademarks

PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010 MDW 9030P, and SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries. Other product and brand names are trademarks of their respective owners. All rights reserved.

Ordering Information

CAUTION:

Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice 207 866-6701 Fax 1 800 457-1764 International Fax 207 626-7269

Write: GlobalWare Solutions

Order: Avaya Publications Center

For additional documents, refer to the PARTNER Customer Support Document.

200 Ward Hill Avenue Haverhill, MA 01835 USA Attn: Avaya Account Manager

Document No. 518-456-161 Issue 5, May 2003

Customer Support

If you need assistance when programming or using your system, contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.

Obtaining Products

See “Obtaining Products” in the PARTNER Customer Support Document.

Avaya Web Page

For information about Avaya products and service, go to www.avaya.com. For the latest product documentation for PARTNER ACS, go to www.avaya.com/support.

Heritage Statement

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management, messaging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company.

Important Safety Instructions

The following list provides basic safety precautions that should always be followed when using your telephone equipment.

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning .

4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.

5. DO NOT use this product near water, for example, in a wet basement location.

6. DO NOT place this product on an unstable cart, stand or table.

7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.

proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted.

DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless

SAVE THESE INSTRUCTIONS

Internet Security-Related Issues 0

There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are understood. Then complete the Security Notification and Checklist with the customer.

General Information 0

The purpose of these planning forms is to facilitate the installation of your system. The authorized installer will use these forms to configure your new PARTNER system to your specifications. By filling in the appropriate information and selecting the preferred options and features in advance, you will help to quickly get your system up and running. As you become more familiar with your PARTNER system you may change or enhance the system to get the most out of the system’s many features and capabilities.

The Table of Contents on the following page provides an overview of the forms included in this planner. All new customers are required to complete Forms A, B, and C. However, the remaining forms can be used to plan additional features that are optional in your PARTNER s yst em. As you complete these forms, please refer to the instructions for each form for additional guidance.

Several forms in this Planner require a printer setting of 1200 dots per inch (dpi). Lower dpi settings will cause the image resolution on some of the forms to be unclear.

PARTNER® Advanced Communications System

Table of Contents 0

Form Required Page No.

Form A—Customer Information ALL 1 Form B—System Configuration: Lines ALL 3 Form C—Extension Settings ALL 6 Form C1—Extension Set t in gs Wo rks hee t 8 Form C—Extension Settings: Feature Descriptions 12–15 Form D—Auxiliary Equipment If you are attaching auxiliary equipment. 17 Form E—System Configuration: Default Settings If you wish to change certain system defaults. 19 Forms F1-F5: System Configuration: Lists If you are setting system speed dials, using disallowed/

Form F1—System Speed Dial 22 Form F2a—Disallowed Lists 25 Form F2b—Allowed Lists 26 Form F3—Hunt Groups 28 Form F4—Forced Account Code 30 Form F5—Customized Extensions/Pool Access Restrictions 32–33

PARTNER PARTNER

ACS 1600 DSL Module Planning Checklist 35

ACS T1 Module Planning Forms 43

Form G1—T1 Module Parameters If you are using a T1 module. 44 Form G2—T1 Module Line Settings If you are using a T1 module. 46 Form G3—Direct Inward Dialing (DID) If you are using DID with a T1 module. 48 Form G4—Direct Inward Dialing (DID) Mapping Table If you are using DID with a T1 module. 50

allowed lists, using hunt groups, using forced account codes, pooling lines, etc.

Appendix A: Security Notification and Checklist 52

TOC - i

PARTNER® Advanced Communications System

Table of Contents TOC - ii

PARTNER® Advanced Communications System

Form A—Customer Information 0

USTOMER BILLING NAME:BILLING PHONE NUMBER:

USTOMER CONTACT:CONTACT PHONE NUMBER:

ERSON TO BE TRAINED:TRAINEE PHONE NUMBER:

ALES PERSON/ACCT EXEC:SALES/AE PHONE NUMBER:

ENERAL CONTRACTOR:CONTRACTOR PHONE NUMBER:

(only required if new construction)

NSTALLATION ADDRESS:

NSTALLATION DUE DATE:

OTES TO INSTALLER:

EATURES OF INTEREST:

(list in order of priority)

ERVICE VERIFICATION:

Provide the name of the telephone service representative who verified your service and the date the service was verified.

This is not required for all installations. See next page for details.

VERIFIER NAM E:DATE VERIFIED:

NSTALLER NAME:DATE OF INSTALLATION:

Form A—Customer Information

PARTNER® Advanced Communications System

Form A: Instructions for Customer Information 0

Service Verification 0

In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system. However, if you are switching telephone systems from a competitor’s system to a PARTNER system, or if this is the first time telephone service is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the person’s name and the date they verified default phone service in the “Service Verification” space provided on the previous page.

Form A: Instructions for Customer Information 2

PARTNER® Advanced Communications System

Form B—System Configuration: Lines 0

Who is the customer contact responsible for the layout of the system? Name: __________________ Telephone: __________________

Line

Desired Telephone

No.

01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

1. AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX, DID. See back for details.

Numbers

ANSWERING

OPTION1

ALLER ID

ERVICE

THER SUBSCRIPTION

SERVICES

If the line is a personal or dedicated line fill in the following

AME OF

LINE OWNER

OR Equipment Call

Coverage

EXTENSION

NUMBER

Form B—System Configuration: Lines

PARTNER® Advanced Communications System

Form B: Instructions for System Configuration: Lines 0

COLUMN 2: D

ESIRED TELEPHONE NUMBERS:

Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/ or personal lines.

COLUMN 3: A

NSWERING OPTION

In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of automated answer option be used to handle incoming calls throughout the system.

Automated Answer Options:

AA Automated Attendant Automated system answers and routes calls. Must be purchased separately. DXD Direct Extension Dialing Allows caller to dial extensions without waiting for the receptionist. Available with ACS

R2.0 or later. DXD is not used on T1 lines with DID servi ce .

ASA Automatic System Answer Plays a recorded message then either places the call on hold, disconnects the call or

continues to ring available extensions. Available with ACS R2.0 or later. ASA is not used on T1 lines with DID service.

Hunt Hunt Group Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be

programmed in the system.

VMS-AA Automated Attendan t Service

of PARTNER Messaging, PARTNER MAIL, or PARTNER MAIL VS

VMS-MAIL Voicemail on a personal line PARTNER Messagi ng , PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice

This is system-wide voicemail service. If the receptionist does not answer an incoming call, VMS-AA lets the caller select an extension or route.

Messaging PC Card must be purchased separately.

Other Options:

LIVE Human Operator If all calls to a specific line will always be answered by a human operator, write in LIVE. AUX Auxiliary Equipment If all calls will always be answered by a piece of auxiliary equipment, such as a fax

machine, write in AUX.

DID Direct Inward Dialing on a T1

channel

Routes the incoming ca ll on a T1 channel direc tly to the appropriat e extension bas ed on the DID mapping table you program. Requires a T1 line and Direct Inward Dialing with E&M signaling from your Service Provider. Available with ACS R6.0 or later.

Form B: Instructions for System Configuration: Lines 4

PARTNER® Advanced Communications System

COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES

Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from your local telephone company) that are active on this line (for example, repeat call service).

NOTE: Caller ID Service is unavailable on T1 channels.

COLUMN 6:

Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.

COLUMN 7:

Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line. NOTE: Call Coverage cannot be activated for a T1 line with Direct Inward Dialing.

COLUMN 8:

Write in the extension number of the owner of the personal or individual line.

Form B: Instructions for System Configuration: Lines

PARTNER® Advanced Communications System

Form C—Extension Settings 0

Note: See Form C1 to enter character codes for Ext. Display.

INES ASSIGNED

with Ringing Options CHANGE DEFAULT SETTINGS

Forced

Acct

Code

Coverage

Intermed Delayed No Ring Lang

Distinctive

Ring

Abbrev. Ringing Privacy

Call

Rings

Voice

Interrupt on Busy

EXT OWNER

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

XT.

ISPLAY

up to 20

HONE

SET

TYPE

Remote

Call

Forwarding

UTTON

FEATURES

Form C—Extension Settings 6

PARTNER® Advanced Communications System

Form C—Extension Settings (Continued) 0

INES ASSIGNED

EXT OWNER

36 37 38 39 40 41 42 413 44 45 46 47 48 49 50 51 52 53 54 55 56 57

XT.

ISPLAY

up to 20

HONE

SET

TYPE

with Ringing Options CHANGE DEFAULT SETTINGS

Forced

Intermed Delayed No Ring Lang

Distinctive

Ring

Abbrev. Ringing Privacy

Acct

Code

Coverage

Call

Rings

Voice

Interrupt on Busy

Remote

Call

Forwarding

UTTON

FEATURES

Form C—Extension Settings (Continued)

PARTNER® Advanced Communications System

Form C1—Extension Settings Worksheet 0

May be used if Ext. Display is checked on Form C.

Character Codes

Ext.

Jack

No.

10 C = 23 P = 71 11 D = 31 Q = 72 12 E = 32 R = 73 13 F = 33 S = 74 14 G = 41 T = 81 15 H = 42 U = 82 16 I = 43 V = 83 17 J = 51 W = 91 18 K = 52 X = 92 19 L = 53 Y = 93 20 M = 61 Z = 94 21 Numbers: 22 blank = 11 23 0 = 00 5 = 50 24 1 = 10 6 = 60 25 2 = 20 7 = 70 26 3 = 30 8 = 80 27 4 = 40 9 = 90 28 29 30 31 32 33

Write 2-Digit Code for Each Character To Be Displayed—See Table at Right

Letters:

A = 21 N = 62 B = 22 O = 63

Form C1—Extension Settings Worksheet 8

PARTNER® Advanced Communications System

Form C1—Extension Settings Worksheet (Continued) 0

Character Codes

Ext. Jack No.

34 C = 23 P = 71 35 D = 31 Q = 72 36 E = 32 R = 73 37 F = 33 S = 74 38 G = 41 T = 81 39 H = 42 U = 82 40 I = 43 V = 83 41 J = 51 W = 91 42 K = 52 X = 92 43 L = 53 Y = 93 44 M = 61 Z = 94 45 Numbers: 46 blank = 11 47 0 = 00 5 = 50 48 1 = 10 6 = 60 49 2 = 20 7 = 70 50 3 = 30 8 = 80 51 4 = 40 9 = 90 52 53 54 55 56 57

Write 2-Digit Code for Each Character To Be Displayed—See Table at Right

Letters:

A = 21 N = 62 B = 22 O = 63

Form C1—Extension Settings Worksheet (Continued)

PARTNER® Advanced Communications System

Form C: Instructions for Extensions Settings 0

OLUMN 2 – OWNER

Enter the name of the person for this extension.

OLUMN 3 – EXT. DISPLAY

Enter the name you want displayed when this extension makes an intercom call.

OLUMN 4 – PHONE SET TYPE

Enter the type of telephone at the extension (for example, PARTNER-34D, PARTNER-18D, or standard telephone).

OLUMN 5 – LINES ASSIGNED WITH RINGING OPTIONS

List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For pools, the default option is no ringing). NOTE: Any line not listed will be removed from that extension and will not be accessible from that

extension. NOTE: For T1 lines with Direct Inward Dialing, the ringing option is ignored, and the call rings immediately.

OLUMN 6 – CHANGE DEFAULT SETTINGS

Language: Default = English. If you wish to display messages in a different language, write in the language. This is relevant only for

extensions with display phones. Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the

default so that all calls ring the same, write “NA” (Not Active) in this column. Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call

is answered. Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls

are to be private, write “A” (Assigned) in this column. Always use this feature for Fax and modem extensions. Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write “A”

(Activated) in this column. Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings.

Y ou can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.

Form C: Instructions for Extensions Settings 10

PARTNER® Advanced Communications System

Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A” (Activated) in this column.

Remote Call Forwarding: Default = Not Activated. By default, users cannot transfer calls to a remote telephone number. To allow a user to use Remote Call Forwarding or Cell Phone Connect, write “A” (Activated) in this column.

OLUMN 7 – BUTTON FEATURES

In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is included on the following page.

Form C: Instructions for Extensions Settings

+ 43 hidden pages